MITEL Communications Platform

Size: px
Start display at page:

Download "MITEL. 5000 Communications Platform"

Transcription

1 MITEL 5000 Communications Platform

2 Today s Hybrid Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization by utilizing technology that allows you to operate more effectively. You understand that Voice over IP (VoIP) can add value to your organization, and you ve watched and waited as this technology was developed and introduced. You are interested in a system that considers your unique business requirements and existing network infrastructure, allowing you to deploy not only IP but digital or a combination of both IP and digital solutions efficiently and successfully.

3 Communications Solutions for Small and Medium Businesses Blending your voice system into your data network affords you the competitive, cost-effective edge your business needs to succeed. Mitel 5000 Communications Platform offer a network-centric communications platform that allows you to network geographically dispersed employees and locations, whether you are connecting offices and applications together over a data network, or deploying digital and IP phones to employees in or out of the office. All of your employees have access to the same system features as if they were located in your central office. Additionally, 5000 CP communications solutions support multiple software applications. The results are operational efficiencies and a foundation for a more flexible infrastructure. The 5000 CP solution consists of three primary systems, each delivering pre-defined growth capacities, while offering the same support for software applications. The 5000 CP supports multi-site networking with each server equipped and licensed for networking right out of the box. Built-in networking capacities can be easily expanded with a one-time license. If you want to network to other systems over IP, this system requires no additional hardware or licensing. Mitel CS-5200 communication server is designed for the small business, offering a maximum capacity of 171 sets (including up to 75* IP phones) and four ports of built-in voic , as well as system networking over IP or T-1 for seamless connectivity within a multi-site environment. Mitel CS-5400 communication server is designed for the customer requiring a maximum capacity of 271 sets (including up to 175* IP phones). The CS-5400 is built on a CS-5200 through an upgraded processor expansion card that is installed in the dedicated processor bay. Mitel CS-5600 communication server is designed for the larger customer requiring up to 442 sets (including up to 250* IP phones). The CS-5600, a dual 1U form factor design, provides three multi-purpose module bays to support trunk and analog station modules. *Maximum number of supported IP phones is determined by system configuration. CS-5200, CS-5400 and CS-5600 communication servers may be networked with an existing Inter-Tel Axxess communications system, offering backwards migration compatibility and expansion of IP networking.

4 Superior Performance with IP Business Applications Mission-critical needs are met when they are supported by the right technology. And the value of IP comes from application integration allowing you to transform your communication tools into business performance. Empower your employees to create better interactions with your customers, partners, vendors and suppliers, generating revenue and lowering costs. The 5000 CP communications server family is built on an open software model that supports a broad portfolio of Mitel s standard and custom developed applications, as well as third-party applications all designed to address today s functional business needs, Communicating Performance Virtual Enterprise Presence Achieve Organizational Agility Group Productivity Messaging Collaboration Define and Control Devices User Productivity Phones while driving business growth. Improving Business Processes

5 Mitel Applications Suite Simplifying communications and enhancing customer service and collaboration are important to you; however, you need a cost-effective solution. Mitel Applications Suite (MAS) is a robust communications solution that unifies mission-critical applications into an easy-to-use solution that reduces total cost of ownership by offering a single application server platform with a single install process as well as integrated configuration and administration for the applications. Mitel Audio and Web Conferencing provides a collaboration solution for conducting highly interactive online meetings, brainstorming and training sessions, and presentations. Also included are tools such as white-boarding, chat, polling and Internet co-browsing. Mitel NuPoint Messenger is a robust messaging solution that meets the needs of all different types of users, delivering everything from basic voic to advanced unified messaging, text to speech and fax. Mitel Speech Auto-Attendant allows you to place calls quickly and efficiently by saying a person s name, a department name or a telephone number. Conferencing and Collaboration Your employees need to transparently leverage their communications devices and tools as well as manage their own availability regardless of the challenges of geography, time or infrastructure. Mitel s conferencing and collaboration solutions enable you to foster a dynamic, real-time environment in order to share ideas and information in the pursuit of common goals. They allow employees in geographically dispersed locations to communicate more effectively streamlining business processes, improving customer care, enhancing productivity and reducing expenses. Mitel Audio & Web Conferencing (as part of MAS) Inter-Tel Remote Support provides your technical support personnel with tools needed to manage a queue of online requests, including monitoring and accessing remote PCs. Mitel Unified Communicator 5000 (formerly Inter-Tel Unified Communicator) enables users to implement routing rules and view presence status of colleagues to initiate real-time collaboration sessions. Inter-Tel Connection Assistant enables individuals or small workgroups to control their call handling and program their extensions to manage call activity. Inter-Tel Attendant Console provides call processing and real-time status tool. Customer Interaction Solutions Customers can make or break your organization. Your employees provide an introduction to your organization, and customers will make decisions about the efficiency, politeness, and accuracy of your organization based on the performance of your call center or workgroup. Mitel s customer interaction solutions provide the ability for you to better understand, manage and service your customers through a wide range of multi-media contact touch points. Mitel Customer Service Manager (formerly Inter-Tel Contact Center Suite) enables informal call centers or workgroups to efficiently monitor, manage and route calls. It provides real-time business intelligence, measures departmental efficiency, increases employee productivity and helps you to identify trends. Messaging You need a messaging solution that responds to your organization s unique challenges in the exchange of ideas, needs and solutions. Mitel s robust messaging solutions provide you with feature-rich capabilities to stay in touch with your mission-critical messages and to retrieve, store and send messages in new and innovative ways. Mitel NuPoint Messenger (as part of MAS) Inter-Tel Applications IVR integrates computer, telephony, automatic speech recognition (ASR) and text-to-speech (TTS) capabilities and allows for customization for virtually every type of environment Inter-Tel Enterprise Messaging provides a unified presentation for voice, fax and / or communications with optional speech recognition and TTS support. Inter-Tel Unified Messaging combines s, faxes and voic into a single message mailbox.

6 Business Communications Redefined The Digital Expansion Interface (DEI) allows for digital and analog phone integration with the CS-5200, CS-5400 and CS Highly Scalable Architecture The 5000 CP software is built on a scalable platform that efficiently combines the best of both data networking and TDM switching architectures. The 5000 CP family uses a common base server and provides modules and processors designed to help businesses protect their investment as they grow. As a hybrid system, the 5000 CP provides a complete solution for pure IP deployments, as well as mixed deployments consisting of both IP and digital phones perfect for those businesses that need to manage the transition from digital to IP or wish to deploy both or either one based on their business needs. Networking Made Easy CS-5200, CS-5400 and CS-5600 offer: Support for Mitel and third-party software applications Support for Mitel IP phones and peripheral modules Support for the 8000 series digital, IP and wireless phones Support for Mitel 8602 Softphone Support for voic Support for conferencing Built-in Fax over IP (T.38) Two built-in analog trunk ports Two built-in analog station ports Three module bays allow for internal expansion and can be used in any combination: T-1 / E-1 / PRI Module can be used to connect to the telephone company, to other phone systems or to other CS-5200, CS-5400 and CS-5600 communications servers. The module supports 24, 30 and 23 channels of voice, respectively Loop start module provides four analog connections to the phone company Support for digital and analog phones via optional DEI Built-in paging and music on hold ports

7 The powerful, easy-to-use interfaces and centralized directories of the 5000 CP put users in control of their communications and devices. Standards-based Architecture Mitel is committed to providing standards-based solutions which enable businesses to take advantage of existing corporate architecture during transition to the network-centric communications model. This support of voice and data standards allows the 5000 CP to efficiently and effectively coexist within the network environment. Managing Your Networked System When your small single system grows into a large networked system in multiple locations running many applications, you need a way to manage and maintain all of these points. The System Manager is a tool that provides a single visual point to view your systems and applications allowing for programming and diagnostics through a single interface increasing efficiencies and resources. Mitel supports the following standards: Session Initiation Protocol (SIP) Media Gateway Control Protocol (MGCP) IEEE Standards: b, 802.3af ITU Standards: G.711, G.729 and T.38 Enabling Technologies: Wireless Application Protocol (WAP), ActiveX, LDAP, Microsoft development framework.net CT Enablers: Open Architecture Interface (OAI), TAPI Service Provider, Intel / Dialogic CT Connect Interface

8 Global Headquarters Tel: +1(613) Fax: +1(613) U.S. Tel: +1(480) Fax: +1(480) EMEA Tel: +44(0) Fax: +44(0) CALA Tel: +1(613) Fax: +1(613) Asia Pacific Tel: Fax: For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2008, Mitel Networks Corporation. All Rights Reserved. GD 770_2729 PN RC-EN

MITEL. 5000 Network Communications Solutions

MITEL. 5000 Network Communications Solutions MITEL 5000 Network Communications Solutions Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization

More information

Inter-Tel 5000 Network Communications Solutions

Inter-Tel 5000 Network Communications Solutions Inter-Tel 5000 Network Communications Solutions 2006 Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your

More information

MITEL. Applications Suite

MITEL. Applications Suite MITEL Applications Suite Simplify communications and increase productivity Mitel Applications Suite is a robust communications solution that unifies mission-critical applications required by small- and

More information

Axxess. Converged Communications Platform

Axxess. Converged Communications Platform Axxess Converged Communications Platform 2006 Connecting Business and Technology Businesses are constantly searching for better ways to help them overcome the difficult challenges they face in meeting

More information

MITEL. 3300 IP Communications Platform

MITEL. 3300 IP Communications Platform MITEL 3300 IP Communications Platform The Promise of Convergence Delivered Communication is essential to business but is ultimately conducted from a personal level at the desktop and across the enterprise.

More information

Inter-Tel 5000 Series

Inter-Tel 5000 Series Inter-Tel 5000 Series Today s IP-Centric Communications Platform: In today s competitive business environment, you understand the need to optimise the performance of your organisation by utilising technology

More information

MITEL BUSINESS COMMUNICATIONS SOLUTIONS

MITEL BUSINESS COMMUNICATIONS SOLUTIONS BROCHURE MITEL BUSINESS COMMUNICATIONS SOLUTIONS BUSINESS COMMUNICATIONS YOUR WAY, WITH COMPREHENSIVE AND FLEXIBLE SOLUTIONS ON PREMISE OR IN THE CLOUD Whether it s retaining productive employees, providing

More information

Delivered. The Promise of Convergence,

Delivered. The Promise of Convergence, The Promise of Convergence, Delivered Communication is essential to business, but it is ultimately conducted at a personal level at the desktop and across the enterprise. So if you re considering a new

More information

Small Business. solutions

Small Business. solutions Small Business solutions You ve worked hard to achieve the freedom and independence of your own business. Technology shouldn t get in the way of enjoying it. A phone system that helps me run my business?

More information

RETAIL COMMUNICATIONS

RETAIL COMMUNICATIONS RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?

More information

Virtual Solutions. Reliable voice performance in a virtualized environment

Virtual Solutions. Reliable voice performance in a virtualized environment OVERVIEW MITEL Virtual Solutions Reliable voice performance in a virtualized environment What would your IT department do if it could spend more time on innovation and less time working just to keep the

More information

Small Business. solutions

Small Business. solutions Small Business solutions SMALL BUSINESS SOLUTIONS communications A system that improves how your business operates Bottom-line Business Benefits Mitel IP solutions do more than enhance how your business

More information

Contact Center Solutions

Contact Center Solutions 1098_5394-Contact_Centre_Solutions_newlook:Layout 1 1/11/10 10:53 AM Page 1 OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset

More information

5000 Network Communications Solutions

5000 Network Communications Solutions TECHNICAL SPECIFICATIONS MITEL 5000 Network Communications Solutions Introducing Mitel 5000 Network Communications Solutions Mitel 5000 Network Communications Solutions for Small and Medium Businesses

More information

MITEL. Enterprise Management Solutions

MITEL. Enterprise Management Solutions MITEL Enterprise Management Solutions Results-driven Enterprise Wide Management Solutions As business requirements evolve, today s intelligent IP-voice networks are responding by delivering more targeted

More information

Legal Services. Solutions

Legal Services. Solutions Legal Services Solutions Making a case for more efficient business communications Legal services providers have unique, dynamic requirements that demand more than a one size fits all approach to business

More information

MITEL. 3000 communications system

MITEL. 3000 communications system MITEL 3000 communications system The Scalable, Voice-centric Communications Platform for Business Today s diverse environments require advanced communications technology to address new and dynamic ways

More information

OpenScape Enterprise Express is

OpenScape Enterprise Express is OpenScape Enterprise Express An all-in-one solution OpenScape Enterprise Express combines enterprise Voice, Unified Communication and Collaboration and Mobility into one streamlined package for mid-size

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization for your most valuable asset

More information

Customer Interaction Solutions

Customer Interaction Solutions FEATURE MATRIX MITEL Customer Interaction Solutions A Highly Flexible, Two-tiered Offering Mitel Customer Interaction Solutions consists of Mitel Contact Center Enterprise Edition and Mitel Contact Center

More information

5000 Communications Platform

5000 Communications Platform 1098_5401-5000_Communications_PlatformDS-NL:Layout 1 1/7/10 11:26 AM Page 1 DATA SHEET MITEL 5000 Communications Platform Introducing Mitel 5000 Communications Platform Mitel 5000 Communications Platform

More information

IP Office - Voice Communications Capabilities

IP Office - Voice Communications Capabilities IP Office - Voice Communications Capabilities IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:

More information

Single, Cloud-Ready. brochure

Single, Cloud-Ready. brochure brochure MITEL MiVOICE BUSINESS Gain an Edge Intent on maintaining a competitive edge and gaining success in today s dynamic markets? Seize the advantage maximize ROI by enhancing your business communication,

More information

Unified Communications. solutions

Unified Communications. solutions Unified Communications solutions MITEL UNIFIED COMMUNICATIONS SOLUTIONS Take every edge you can get to prosper The formidable challenge of doing more with less You may be pressed to reduce your long distance

More information

Contact Center Solutions A Highly Flexible, Two-Tiered Offering

Contact Center Solutions A Highly Flexible, Two-Tiered Offering feature matrix Mitel Solutions A Highly Flexible, Two-Tiered Offering Mitel Solutions consist of Mitel Enterprise Edition and Mitel. Whether you run a large, multi-site corporation or a high volume, dynamic

More information

FEATURE MATRIX. Contact Center Business Edition is the right solution for contact centers that:

FEATURE MATRIX. Contact Center Business Edition is the right solution for contact centers that: FEATURE MATRIX Solutions A Highly Flexible, Two-Tiered Offering Mitel Solutions consist of Mitel Enterprise Edition and Mitel Contact Center Business Edition. Whether you run a large, multi-site corporation

More information

Health Care. Solutions

Health Care. Solutions Health Care Solutions Prescribing the right solutions for your communications needs Your health care facility has unique, dynamic requirements that demand more than a one size fits all approach to business

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the

More information

Mitel SX-200 to Mitel 3300 ICP Migration. Product Information Note

Mitel SX-200 to Mitel 3300 ICP Migration. Product Information Note Mitel SX-200 to Mitel 3300 ICP Migration Product Information Note Table of Contents Product Note Overview...1 SX-200 Bay Support on the 3300 MXe Controller...1 Key Value Proposition for Bay Support on

More information

M I T E L IP Desktop

M I T E L IP Desktop MITEL IP Desktop The Evolution of the Business Telephone The Mitel IP Desktop portfolio puts the power of IP communications where it matters most: on the user s desktop. Designed with ergonomics and modern

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

HOSPITALITY SOLUTIONS

HOSPITALITY SOLUTIONS HOSPITALITY SOLUTIONS HOSPITALITY solutions HOSPITALITY COMMUNICATIONS THE CHALLENGES The Hotels are under pressure to improve customer loyalty and increase revenue per available room. When dealing with

More information

Audio and Web Conferencing

Audio and Web Conferencing DATA SHEET MITEL Audio and Web Conferencing Simple, Cost-effective Audio and Web Conferencing Mitel Audio and Web Conferencing (AWC) is a simple, cost-effective and scalable audio and web conferencing

More information

The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management

The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management Avaya IP Office Family Overview The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication All supported by Avaya Labs and

More information

A vaya A vaya. Modular Messaging for S3400 Message Servers. A New Approach to IP Messaging. Contact Centers Unified Communication Services

A vaya A vaya. Modular Messaging for S3400 Message Servers. A New Approach to IP Messaging. Contact Centers Unified Communication Services A vaya A vaya Modular Messaging for S3400 Message Servers A New Approach to IP Messaging IP Telephony Contact Centers Unified Communication Services Like most businesses today, you face choices about how

More information

MITEL Real World. Hospitality Solutions

MITEL Real World. Hospitality Solutions MITEL Real World Hospitality Solutions Mitel Hospitality Solutions We can be very accommodating A proven leader in hospitality-specific communications worldwide, Mitel understands that providing today

More information

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

Hospitality Solutions

Hospitality Solutions Hospitality Solutions For the EMEA Region Hospitality Communications the challenges Hotels are under pressure to improve customer loyalty and increase revenue per available room. When dealing with guests,

More information

3300 IP Communications Platform Release 7.1 License Information

3300 IP Communications Platform Release 7.1 License Information 3300 IP Communications Platform Release 7.1 License Information Technology Primer December 2006 Copyright Copyright 2006 Mitel Networks Corporation. This document is unpublished and the following notice

More information

CONTACT CENTER SOLUTIONS

CONTACT CENTER SOLUTIONS BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your

More information

Avaya IP Office Family Overview

Avaya IP Office Family Overview Avaya IP Office Family Overview The all-in-one solution for your business needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services

More information

Contact Center Solutions

Contact Center Solutions 1256_7964-Contact Center Solutions_Layout 1 2/17/11 10:51 AM Page 1 FEATURE MATRIX MITEL Contact Center Solutions A Highly Flexible, Two-Tiered Offering Mitel Contact Center Solutions consist of Mitel

More information

Untangle communication complexity with ShoreTel s brilliantly simple solution

Untangle communication complexity with ShoreTel s brilliantly simple solution Untangle communication complexity with s brilliantly simple solution 2 UNTANGLING COMPLEXITY Untangle complexity Change is a constant today. The Internet has transformed business into an always-on world

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

IP Office - Small Office Edition IP406 IP412 Office

IP Office - Small Office Edition IP406 IP412 Office Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to

More information

MITEL MiVOICE FOR LYNC

MITEL MiVOICE FOR LYNC BROCHURE MITEL MiVOICE FOR LYNC ENTERPRISE-CLASS VOICE MADE EASY FOR MICROSOFT LYNC ENVIRONMENTS Whatever platform you ve chosen for your general unified communications (UC) client, effective voice communication

More information

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE

BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE BUYER S GUIDE IP COMMUNICATIONS BUYER S GUIDE Realizing the Proven Value of Unified Communications REALIZING THE PROVEN VALUE OF UNIFIED COMMUNICATIONS What you will learn in this guide: Times are Changing

More information

INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM

INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM INTRODUCING THE CISCO UNIFIED COMMUNICATIONS SYSTEM Business Challenges Today Ever-changing complex business needs Teams that are not in the same physical location Telecommuting and mobile staff The need

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

20-20 Voice and Data Switching System. Building a Better Communications Network

20-20 Voice and Data Switching System. Building a Better Communications Network 20-20 Voice and Data Switching System Building a Better Communications Network Teltronics. Understanding VoIP In today s competitive business environment, we all face challenges but the decision of integrating

More information

HEALTHCARE SOLUTIONS

HEALTHCARE SOLUTIONS HEALTHCARE SOLUTIONS Healthcare solutions HEALTHCARE COMMUNICATIONS THE CHALLENGES The organisation is asking for improved communications, but resources and budget will not extend to a huge IP communications

More information

Unified Communications and Desktop Integration

Unified Communications and Desktop Integration S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent

More information

The FUTURE is calling.

The FUTURE is calling. The FUTURE is calling. Wave IP 2500 IP Business Communications Solution for Small Business X THE FUTURE IS CALLING. HOW DO YOU PLAN TO RESPOND? Cost-effective Scalable Migration-friendly Embedded Voice

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

BROCHURE OPEN SOLUTIONS POWERED BY MITEL

BROCHURE OPEN SOLUTIONS POWERED BY MITEL BROCHURE OPEN SOLUTIONS POWERED BY MITEL Why choose Open Solution - powered by Mitel? Mitel, the market leader in Western Europe for Communications Solutions is delighted to introduce you to our Open Solutions

More information

Succession Solutions. Voice over IP enabled Meridian

Succession Solutions. Voice over IP enabled Meridian Succession Solutions Voice over IP enabled Meridian Evolution with Continuity With Nortel Networks Succession Internet-enabled Solutions for Meridian, you can evolve to Internet Telephony at a pace in

More information

For the MiVoice Business Platform

For the MiVoice Business Platform brochure MITEL MiCONTACT Center Enterprise & Business For the MiVoice Business Platform STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface

More information

Announcement date: 9 th September 2009 Effective Date: 9 th November 2009 IP Office 412 End of Sale Regional Availability: Global

Announcement date: 9 th September 2009 Effective Date: 9 th November 2009 IP Office 412 End of Sale Regional Availability: Global End of Sale Notice Announcement date: 9 th September 2009 Effective Date: 9 th November 2009 Subject: IP Office 412 End of Sale Regional Availability: Global Summary As part of its on-going program of

More information

The all-in-one Unified Communications solution for SMBs.

The all-in-one Unified Communications solution for SMBs. OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success

More information

Mitel MiContact Center Enterprise & Business

Mitel MiContact Center Enterprise & Business Mitel MiContact Center Enterprise & Business For The MiVoice Business Platform Strengthen customer relationships while protecting the bottom line Your contact center is the primary interface to your organization,

More information

Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses. Simplified communications for businesses on the move

Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses. Simplified communications for businesses on the move Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer

More information

Avaya Product Comparison

Avaya Product Comparison Avaya Product Comparison Small and Medium Enterprise Systems June 2012 Architecture / Models Single Server; Hybrid IP PBX The IP Office 500 is a single SME Communications platform with pay as you grow

More information

Hospitality Solutions Portfolio Guide Hotels and Motels

Hospitality Solutions Portfolio Guide Hotels and Motels 515_1492-Hospitality_PortfolioGuide:Layout 1 3/27/08 1:49 PM Page 1 MITEL Hospitality s Portfolio Guide Hotels and Motels Americas and Asia-Pacific Regions Challenge 1: Personalize the Guest Experience

More information

Call Accounting. solutions

Call Accounting. solutions Call Accounting solutions MITEL CALL ACCOUNTING SOLUTIONS Optimize Monitor and your business to success Are you being overcharged by your telephone carrier? Do you know who your employees are calling?

More information

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management PBX Call Accounting Voicemail Workflow Management ComXchange TM is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized

More information

Higher Education Solutions

Higher Education Solutions Higher Education Solutions Higher education communications THE CHALLENGES Whilst IP Communications brings many advantages, the cost and complexity of moving users in a single step can be overwhelming.

More information

MITEL. NetSolutions. Local Services

MITEL. NetSolutions. Local Services MITEL NetSolutions Local Services Your Single Source for Local Communications Services As the communications needs of businesses of all sizes continue to evolve, many companies have begun to realize the

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0

PRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0 Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development

More information

The Evolution of the Business Telephone

The Evolution of the Business Telephone MITEL IP Desktop The Evolution of the Business Telephone The Mitel IP Desktop portfolio puts the power of IP communications where it matters most: on the user s desktop. Designed with ergonomics and modern

More information

pocket PCs PDAs desktop phones Endpoints begin with Inter-Tel video and multimedia units

pocket PCs PDAs desktop phones Endpoints begin with Inter-Tel video and multimedia units Inter-Tel Endpoints Endpoints begin with Inter-Tel Today s dynamic communications landscape requires multi-device options from handheld PDAs, Pocket PCs, PCs, desktop phones and cell phones, to video and

More information

Contact Centers Unified Communication Services

Contact Centers Unified Communication Services A v a y a I P O f f i c e M e s s a g i n g & C a l l H a n d l i n g D e l i v e r i n g P r o d u c t i v i t y a n d P e r f o r m a n c e M e s s a g i n g a n d c a l l h a n d l i n g s o l u t i

More information

alcatel-lucent for small and Simplified communications for businesses on the move

alcatel-lucent for small and Simplified communications for businesses on the move alcatel-lucent OPENTOUCH SUITE for small and medium businesses Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

Mitel MiVoice Business Overview

Mitel MiVoice Business Overview Mitel MiVoice Business Overview Business Communications Your Way, with Comprehensive and Flexible Solutions for On Premise or in the Cloud In today s fast-paced, competitive, technology-led business environment,

More information

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management

COMXCHANGE. PBX Call Accounting Voicemail Workflow Management PBX Call Accounting Voicemail Workflow Management ComXchange is the first IP PBX built from the ground up specifically for the lodging industry. Unlike proprietary systems that lock you in with specialized

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

The All-In-One Solution for Your Business Needs. Avaya TM. IP Office Solution

The All-In-One Solution for Your Business Needs. Avaya TM. IP Office Solution Avaya TM IP Office Solution The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services

More information

Inter-Tel Axxess End Points

Inter-Tel Axxess End Points Inter-Tel Axxess End Points End points begin with Inter-Tel pocket PCs PDAs desktop phones video and multimedia units Today s dynamic communications landscape requires multi-device options from handheld

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

Cisco Healthcare Intelligent Contact Center

Cisco Healthcare Intelligent Contact Center Solution Overview Cisco Healthcare Intelligent Contact Center Cisco Healthcare Intelligent Contact Center provides a centralized approach to a virtualized contact center that can help improve communication

More information

The Future of Business Collaboration. Delivered.

The Future of Business Collaboration. Delivered. Singtel Business Product Factsheet Managed Unified Communications-as-a-Service Defense Services The Future of Business Collaboration. Delivered. Looking to meet changing business communications needs but

More information

Your Voice is Critical. OpenScape Enterprise voice solutions gives power to voice

Your Voice is Critical. OpenScape Enterprise voice solutions gives power to voice Your Voice is Critical OpenScape Enterprise voice solutions gives power to voice High quality reliable voice is business critical Conversations involve real-time engagement across multiple communication

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

Nortel Networks. Succession Solutions. for the Enterprise. High-performance Internet Telephony for the enterprise

Nortel Networks. Succession Solutions. for the Enterprise. High-performance Internet Telephony for the enterprise Nortel Networks Succession Solutions High-performance Internet Telephony for the enterprise for the Enterprise When Nortel Networks asked: What do you want Internet Telephony to be? We heard: As reliable

More information

Aastra CMG Suite Unified & Collaborative Business Communications

Aastra CMG Suite Unified & Collaborative Business Communications Aastra CMG Suite Unified & Collaborative Business Communications Contact Management Taking Care of Your Daily Business The CMG suite is sold worldwide. Thousands of customers and millions of users work

More information

Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses. Simplified communications for businesses on the move

Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses. Simplified communications for businesses on the move Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

OpenScape Contact Center Agile & Enterprise

OpenScape Contact Center Agile & Enterprise OpenScape Contact Center Agile & Enterprise Customer Service Made Simple Siemens Enterprise Communications www.siemens-enterprise.com OpenScape Contact Center Agile & Enterprise Designed to improve first

More information

MAPLESOFT CONSULTING CASE STUDY. Scalable unified communications for a fast growing, widely dispersed company

MAPLESOFT CONSULTING CASE STUDY. Scalable unified communications for a fast growing, widely dispersed company MAPLESOFT CONSULTING CASE STUDY Scalable unified communications for a fast growing, widely dispersed company MAPLESOFT CONSULTING CASE STUDY COMPANY Maplesoft Consulting, leading professional services

More information

Virtualizing Open Text Fax Server with Realtime Fax over IP and Open Text Fax Gateway

Virtualizing Open Text Fax Server with Realtime Fax over IP and Open Text Fax Gateway Virtualizing Open Text Fax Server with Realtime Fax over IP and Open Text Fax Gateway Abstract Computer virtualization is a revolutionary concept that provides organizations with a powerful, simple, and

More information

What s new in IP Office R2.0

What s new in IP Office R2.0 What s new in IP Office R2.0 15 ways Avaya has made IP Office better than ever IP Telephony Contact Centers Unified Communication Services IP Office R2.0 is a major release with new capabilities that address

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking

More information

How Virtualization Complements ShoreTel s Highly Reliable Distributed

How Virtualization Complements ShoreTel s Highly Reliable Distributed WHITE PAPER How Virtualization Complements s Highly Reliable Distributed Architecture How Virtualization Complements s Highly Reliable Distributed Architecture Table of Contents 1. Executive summary...3

More information

MITEL MiCONTACT CENTER

MITEL MiCONTACT CENTER BROCHURE MITEL MiCONTACT CENTER A HIGHLY FLEXIBLE, TWO-TIERED OFFERING Mitel Mi Business consists of Mi Business Edition and Mi Enterprise Edition. Enterprise Edition is available in several different

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

A vaya IP Office Messaging & Call Handling

A vaya IP Office Messaging & Call Handling A vaya IP Office Messaging & Call Handling Delivering Productivity and Performance Messaging and call handling solutions that enhance collaboration, productivity and your bottom line IP Telephony Contact

More information

Avaya Aura. The communications infrastructure for people-centric collaboration. avaya.com 1

Avaya Aura. The communications infrastructure for people-centric collaboration. avaya.com 1 The communications infrastructure for people-centric collaboration delivers a radically different approach to enterprise communications, transforming traditional, singlepurpose solutions for voice, video,

More information

A v a y a M e d i a S e r v e r s a n d A v a y a M e d i a G a t e w a y s IP Telephony Contact Centers Unified Communication Services

A v a y a M e d i a S e r v e r s a n d A v a y a M e d i a G a t e w a y s IP Telephony Contact Centers Unified Communication Services A v a y a M e d i a S e r v e r s a n d A v a y a M e d i a G a t e w a y s IP Telephony Contact Centers Unified Communication Services T h e A v a y a C o n v e r g e d I n f r a s t r u c t u r e p o

More information