Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011

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1 Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies Grant Bykowy, Director Voice & IP Communications Product Management & Marketing October 18-19, 2011

2 How can the network optimize the performance of your UC implementation? SIP Trunking reduces costs, while increasing your network s efficiency and reliability.

3 Traditional Networking Solutions are costly and inflexible H.Q Location Router PRI/ Voice Trunks Switches in most or every site Separate networks for voice and data no synergy PBX Branch Location Router PRI/ Voice Trunks PBX Small Office Location Router PRI/ Voice Trunks Key system Long Distance Network Costly gateways are needed to convert TDM voice to IP Trunks and phone numbers are tied to customer physical location High LD usage costs

4 The Enabler: SIP Trunking SIP Trunking provides a voice gateway to the through a data network or Internet connection Used in conjunction with an IP soft switch it provides flexible, scalable twoway access to the for call origination or termination Replaces high cost physical PRI / DS-3 circuits and voice gateways SIP Trunking allows interconnections to many different locations from a single connection Aggregates connections to different cities onto a single access SIP Trunking forms part of a foundation which can deliver new unified voice and data services to serve changing business needs. SIP environment allows for greater interaction of voice services with other applications, platforms, networks Enables access to public voice services beyond the

5 The Enabler: SIP Trunking From this Multiple networks for voice, data Many switches and local interconnects Fixed structure To this Same IP network used for data & voice SAVINGS! Consolidated PBX infrastructure & interconnects SIMPLICITY! Able to grow capacity and applications to suit needs FLEXIBLITY! IP VPN Network Soft switch Consolidated LD and Local

6 Leveraging SIP Trunking H.Q Location Router PRI/ Voice Trunks All on-net, off-net and LD voice uses single data network for transport eliminating voice interconnects Calls routed between different parts of the as local calls No need for local presence to acquire local phone numbers PBX Branch Location Router Network PRI/ Voice Trunks PBX Small Office Location Router PRI/ Voice Trunks Key system Long Distance SIP Trunking Costly gateways are needed to convert TDM voice to IP Trunks and phone numbers are tied to customer physical location High LD usage costs

7 Consolidated UC Solution Using SIP Trunking Primary Centre IP PBX CE Voice+ IP PBXs are consolidated in Centres Business offices can be operated with just phones and routers on-site Call control resides in secure data centres Overflow between locations to optimize voice bandwidth Business Office Locations PE CE Voice+ Allstream IP VPN Network PE SIP Trunking Secondary Centre IP PBX CE Voice+ Failover in the event communication is lost to one location Savings from centralized PBXs

8 SIP Trunking Case Study Leading Contact Centre/IVR Solution Provider: National Agent Network Computertalk is Canada s leading provider of contact centre and Interactive Voice Response (IVR) solutions, this organization provides clients with complete on-premise or cloud-based IP communications through its innovative Unified Communications solution. Challenges Solution Benefits Organization experiencing significant growth. Rapidly outgrowing existing equipment and network Required IP connectivity to to deliver converged solutions to clients No means to connect call centre agents across the country with quality without significant long distance charges Carriers had limited expertise and offerings for SIP Trunking Deployed Allstream IP Trunking to support coverage in 11 cities across the country Utilized SIP Trunking to connect remote agents to the UC solution High Availability MPLS network deployed with multi-endpoint failover for maximum reliability Implemented SIP Trunking test lab facility Substantially improved the scalability of the solution to respond more quickly to client needs Major long distance savings through the use of SIP Trunking to connect agents Significantly enhanced network reliability Able to pre-test new solutions, releases and upgrades without affecting clients

9 SIP Trunking Case Study Major Commercial Real Estate Broker: Large Corporate Network The Canadian arm of the world s largest commercial real estate firm, serves real estate owners, investors and occupiers through more than 300 offices worldwide. In Canada, the company employs over 1,500 people in 20 offices from coast to coast. Challenges Solution Benefits Organization experiencing significant growth. Rapidly outgrowing existing equipment and network No cost effective way to deploy remote teleworkers Multiple sites with separate voice and data networks including a data centre Having difficulty justifying IP technology investment Deployed fully diverse consolidated SIP Telephony solution in 2 data centres Deployed SIP Trunking for 8 main sites across the country Kept local business lines in each site for 911 and VoIP back up Implemented MPLS redundancy at data centre Reduced network costs by 18% Realized a faster return on IP PBX investment Significantly improved network redundancy Increased network flexibility allowing them to rapidly add new sites Established a leading edge VoIP environment with greater feature capability (including teleworkers)

10 Best Practices Design Considerations Building a Unified Communications Solution There are many considerations when preparing your network for a UC implementation. It s an evolutionary process that requires significant planning. Migrating to SIP Trunking is part of its natural path. Solutions vary widely, and there are many factors that combine to form an efficient solution.

11 Best Practices SIP Trunking - What to Watch out for When considering a SIP Trunking or UC deployment, look for organizations that can help you in the following areas: Network Assessment Assess LAN, network configurations and equipment for suitability for VoIP and IP Trunking Traffic analysis to determine optimal SIP Trunking configuration Design Architecture design based on Network Assessment and your input Testing and Verification Pre-certification program with major equipment providers Comprehensive interoperability testing plans including custom call flows if needed Try-before-you buy or POC options - confirm interoperability and call routing in lab environment before ordering production network Access to SIP Network Engineering expertise

12 Questions

13 Thank You Grant Bykowy Director, Voice & IP Communications Product Mgmt & Mktg

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