Enterprise Phone Systems Comparison Guide. July 2011

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1 Enterprise Phone s Comparison Guide July 2011

2 Introduction Internet Protocol (IP) telephony is increasingly replacing traditional PBX technologies at all types and sizes of companies. However, most businesses can t simply replace all of their incumbent telephony in one fell swoop. Instead, decision makers like you must look carefully at what s available, what you ve got and what you need. Once you ve surveyed the market and identified and prioritized your specific business needs, you re challenged to craft your best possible short list of candidates. And this Comparison Guide, designed for midsize and large enterprises, is here to help. To be considered for inclusion in this Guide, solutions and their vendors must meet the following minimum requirements. For Basic Buyers: Solutions must interoperate with incumbent voice communications systems and phones. Vendors must offer integration and consulting services, directly or through partners. For Intermediate Buyers: Solutions must support integrated or optional application integration, unified communications (UC) and unified messaging. Solutions must support at least limited integration with incumbent third-party hardware, including PBXes and analog phones. For Advanced Buyers: Solutions must support distributed /multisite deployments (and consolidated management). Solutions must support customer-driven customization via application programming interfaces (APIs) and /or included software development kit (SDK). Vendors must have at least two years experience supporting advanced environments. VoIP-News / Comparison Guide / Enterprise Phone s Comparison Guide 2

3 The Vendor Focus Comparison Overview Grids Company Product Product Type Buyer Types Costs How To Buy Year Financials Partner Ecosystem (Technology partners) Aastra Technologies Clearspan $625/user at 1,500 ports; as low as $425/user as capacity increases Integrators 1984 TSX:AAH Corporate Alcatel-Lucent OmniPCX Enterprise Communication $286/user with a 250 user configuration 1987 NYSE:ALU 2,100 channel partners; operates in over 130 countries Avaya Aura Enterprise Edition Starts at $265/user configuration and features 2000 NYSE: AV 9,200 channel partners worldwide Cisco Unified Manager rack/wall mount, hosted, Appliances start at $4, NASDAQ: CSCO Global reseller network Hewlett-Packard VCX V7000 Unified Series Resellers 1975 Hewlett-Packard acquired 3Com Global reseller network Interactive Intelligence Customer Interaction Center hosted, on-premise $350 to $1,000/user; configuration dependant 1994 NASDAQ: ININ; 4,000 customers worldwide with revenues of $166.3 million Director (MCD) / 3300 Controllers $400/user 1974 NASDAQ: MITL 1,600 channel partners worldwide Sphericall hosted, on-premise $199/user 1899 Parent company Corporation has 116,000 employees worldwide and $37.5 billion in revenue America has strategic alliances with Intel, Microsoft, Oracle, Stratus and VMware SV8000 Series 1899 Parent company Corporation has 116,000 employees worldwide and $37.5 billion in revenue America has strategic alliances with Intel, Microsoft, Oracle, Stratus and VMware ShoreTel IP Phone $500/user 1996 NASDAQ: SHOR More than 750 global resellers Siemens OpenScape Unified Starts at $5,000 for 1848 Parent company: Siemens AG (NYSE:SI) 720 accredited global partners and more than 1 million enterprise customers Taridium ipbx v2.3 Enterprise VoIP PBX Phone rack / wall mount, on-premise Starts at $499/single unlimited-user license Direct Sales, Resellers 2009 Information not provided Technology partners include Aastra, bandwidth.com, Cepstral, Sangoma, BEI Gateway, QueueMetrics Toshiba America Information s (TAIS) Strata CIX 1200 Telephone On-premise, Self-contained cabinet $350 to $500/user; endpoint device Resellers 1930 Operates a global network of 490 companies; has 203,000 global employees with annual sales over $77 billion Global channel partners B Basic Buyers I Intermediate Buyers A Advanced Buyers VoIP-News / Comparison Guide / Enterprise Phone s Comparison Guide 3

4 The Product Focus Specs Comparison Grids Company Product Pricing Operating Capacity Features Hardware Support Product tes Aastra Technologies Clearspan $625/user at 1,500 ports; as low as $425/ user as capacity increases IBM HS21 blade s 1,500 to 100,000 per node Carrier-grade pure SIP softswitch for large enterprise environments Alcatel-Lucent OmniPCX Enterprise Communication $286/user with a 250 user configuration Standard systems 15,000 per Handles more simultaneous calls than most; Bell Labs is a unit of Alcatel-Lucent Avaya Aura Enterprise Edition Starts at $265/user configuration and features Avaya S800 series 36,000 stations, 8,000 SIP endpoints per Web Conferencing, Video Conferencing, Soft phone client Supports legacy system integration Cisco Unified Manager Appliances start at $4,000 Windows, MCS 7800 Series media convergence s; B-series UC blade s 30,000 per cluster Video Conferencing Hosted option available; supports mobility and conferencing Hewlett-Packard VCX V7000 Unified Series Securityhardened IBM X-Series 2 to 50,000 devices Web Conferencing, Video Conferencing, Soft phone client Originally a 3Com product Interactive Intelligence Customer Interaction Center $350 to $1,000/user; configuration dependant Microsoft Lync 2010 Standard WinTel 100 to 15,000 Hosted version sold direct; on-premise sold via resellers. Director (MCD) / 3300 Controllers $400/user standard HP, IBM, Oracle (Sun) s; 3300 Controllers 10 to 65,000 Web Conferencing, Video Conferencing Partnering with VMware for virtualized voice services Sphericall $199/user MS Windows 2008R2 or greater Standard Windows 1 to 30,000 ports Software-based communications solution; IP architecture designed for multimedia network unification SV8000 Series Proprietary with Intel Dual Core Duo 2.16GHz Supports as many as 4,000 endpoints per system IP architecture designed for multimedia network unification Continued on next page >>> VoIP-News / Comparison Guide / Enterprise Phone s Comparison Guide 4

5 Continued from previous page >>> Company Product Pricing Operating Capacity Features Hardware Support Product tes ShoreTel IP Phone $500/user Windows, Windows/ based 1 to 20,000 May 2011 update: collaboration tools, increased capacity under a single image, MS Outlook & Exchange 2010 Siemens OpenScape Unified Starts at $5,000 for Standard 64-bit s 100,000 CRM integration, Web Conferencing June 2011 update: Web and video multi-party collaboration, video interoperability, mobility solution, Apple client support Taridium ipbx v2.3 Enterprise VoIP PBX Phone Starts at $499/single unlimited-user license Standard Intel Pentium s 15 to 1,000 per Video Conferencing Limited video conferencing; managed VoIP services available Toshiba America Information s (TAIS) Strata CIX 1200 Telephone $350 to $500/user; endpoint device Proprietary embedded OS Self-contained unit 1 to 1,000 per system Offers a range of 8 to 1,200 port IP telephony solutions; Strata CIX series ranked third in 2010 shipped IP systems VoIP-News / Comparison Guide / Enterprise Phone s Comparison Guide 5

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