Network Infrastructure & Services. Unified Communications Services

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1 Network Infrastructure & Services Unified Communications Services 1

2 UC Status Update UC Services Section UC Service Title Roadmap Use this area to provide an optional section subtitle or explanation Section UC Clients Title Use this area to provide an optional section subtitle or explanation

3 Unified Communications Projects Applications Network Cable Plant Facilities 3

4 Unified Communications Facilities Telecom space construction Cable management, power, cooling, security 20+ buildings Pathway construction 40+ buildings 5+ year timeline Challenges Space acquisition, code/safety compliance, cost 4

5 Unified Communications Facilities - Upcoming Schedule Whittemore Wallace Pamplin McBryde* 5

6 Unified Communications Cable Plant Inside cable plant upgrade 40+ buildings in scope 20 buildings complete 5+ year timeline Challenges Recruitment and retention of qualified technicians Disruption management Private networks 6

7 Unified Communications Cable Plant - Upcoming Schedule Squires Cheatham Hutcheson McBryde Whittemore Wallace Tennis Pavilion CMMID Dietrick Orange House Cranwell Pamplin 7

8 Unified Communications Network Projects Access and Aggregation Core and Border Wireless Data Center (Roadmap 2016) 5 year timeline Challenges Time, resource, and financial constraints 8

9 Unified Communications Access and Aggregation Access network upgrade 100+ buildings in scope 70+ buildings complete PoE Gigabit Ethernet* QoS Aggregation Redundancy 9

10 Unified Communications Core and Border Core Next Generation 100GB backbone 10GB building connectivity Border Full redundancy Physical diversity Timeline Phase One - Substantially Complete Phase Two - Planning 10

11 Unified Communications Wireless Improved coverage and capacity n & ac new WAPs 2 year timeline Phase One - Summer 2013 Phase Two - December

12 Unified Communications Wireless - Phase Two Career Services Cheatham Collegiate Square Collegiate Square II Food Science Hahn Hurst Holden Latham Military Norris Patton Squires Student Services Torgersen 12

13 Unified Communications Applications Service Migration 10,000+ voice services in scope 5,500+ voice services migrated UC Services Voice, video, messaging, mobility, collaboration Contact Center Decommission ROLM systems 3 year timeline 13

14 Unified Communications Applications - Upcoming Schedule Smyth Fralin VBI Phase 1 VBI Phase 2 Shanks Squires Kelly Johnston Student Center Williams Capri Building 1880 Collegiate Square Collegiate Square II 14

15 Unified Communications Resources - Map 15

16 Unified Communications Resources - Progress Meter 16

17 Unified Communications Resources - Schedule 17

18 Unified Communications Resources - Documentation 18

19 Unified Communications Resources - Training 19

20 Questions? 20

21 UC Status Update UC Services Section UC Service Title Roadmap Use this area to provide an optional section subtitle or explanation Section UC Clients Title Use this area to provide an optional section subtitle or explanation

22 Service Strategy Assessment Before After Rigid Complex Granular pricing Service selection coupled to device requirements ROLM Centric Flexible Simpler Package pricing Service selection independent of device requirements Vendor agnostic 22

23 Voice Services Subscription Services VoIP VoIP -Data Restricted VoIP -Cloud (Roadmap) Digital Analog 23

24 UC Voice Services Usage-Based Services International Long Distance Calling Directory Assistance Local (411 & ) Domestic Long Distance (Area Code ) NANP (Area Code ) 24

25 Data Services Subscription Services Wired Access Standard (10/100 Mbs Fast Ethernet) Enhanced (10/100/1000 Mbs Gigabit Ethernet) Premium (Data Center Gigabit Ethernet) Power (Power over Ethernet) Wireless Access Affiliate and Guest Access Remote Access (Roadmap) 25

26 Video Services Subscription Services Cable Television Residential, common areas, and hotel rooms Standard & High Definition 26

27 Messaging Services Subscription Services Unified Messaging Manage voic with , smartphone, desk phone Outlook, Thunderbird, Mac Mail clients Personal Fax Messaging (Roadmap) Smart Fax (Roadmap) 27

28 Mobility Services Subscription Services Mobility - Standard Mobile phone bridging Extend call Text message notification of new voic Mobility - Enhanced (Roadmap) 28

29 Collaboration Services Subscription Services Collaboration - Standard (Roadmap) Collaboration - Enhanced (Roadmap) 29

30 Contact Center Services Subscription Services Contact Center - Standard Interactive Voice Response Business Rules Routing Contact Center - Enhanced Call distribution strategies Contact Center - Premium Queue Treatments Reporting Multimedia (Roadmap) 30

31 UC Status Update UC Services UC Service Roadmap Section UC Clients Title Use this area to provide an optional section subtitle or explanation

32 Roadmap " Most roadmap items have dependencies on technology provided by vendor partners and are subject to inherent schedule risk. " " Target dates are subject to change." 32

33 Roadmap VoIP Cloud Target date 2013-Q2 Software only subscription service UC feature set No requirement for wired access service No support for e911 location management Not available in all service locations 33

34 Roadmap Remote Access Target Date 2014-Q1 Remote Access Service Extends virtual reach of Virginia Tech s data network VPN Technology 34

35 Roadmap Mobility - Enhanced Target Date 2014-Q2 Avaya One-x Mobile Client - iphone, Android, Blackberry, Nokia Personal call routing rules Single number Speech access Presence Enterprise Directory 35

36 Roadmap Collaboration - Standard Target Date 2014-Q2 Avaya one-x Communicator clients - Windows, Mac OS Presence Enterprise Directory Instant Messaging Click to dial Desk phone control 36

37 Roadmap Collaboration - Enhanced Target Date 2014-Q2 Visual voic Visual conferencing Synchronized call history Desktop video Personal conference bridge 37

38 UC Status Update Service UC Service Portfolio Roadmap UC Services UC Clients

39 IP Telephone Avaya 9611G Color display 24 administrative feature buttons Context sensitive soft keys Call history Full duplex speakerphone 250 local contacts 10/100/1000 network interface 39

40 IP Telephone Avaya 9621G Color display 24 administrative feature buttons Context sensitive soft keys Call history Full duplex speakerphone 250 local contacts 10/100/1000 network interface Touch screen interface 40

41 IP Telephone Avaya 9641G Color display 24 Administrative feature buttons Context sensitive soft keys Call history Full duplex speakerphone 250 local contacts 10/100/1000 network interface Touch screen interface Integrated Bluetooth 41

42 Digital Telephone Avaya 9404 Monochrome Display 12 Administrative feature buttons Context sensitive soft keys Call History Full duplex speakerphone 100 local contacts High availability 42

43 Digital Telephone Avaya 9408 Monochrome Display 24 Administrative feature buttons Context sensitive soft keys Call History Full duplex speakerphone 100 local contacts High availability 43

44 Conference Telephones Avaya B149 Analog Interface Available expansion microphones Call recording 50 local contacts Call groups High availability 44

45 Conference Telephones Avaya B159 Analog, GSM, DECT interfaces Available expansion microphones Call recording 50 local contacts Call groups High availability 45

46 Conference Telephones Avaya B179 Ethernet interface Available expansion microphones Call recording ~1000 local contacts Call groups Web management Enterprise Directory 46

47 Software Clients one-x Communicator Windows & Mac OS Instant messaging Presence Desktop Video Click to Dial Desk phone control Enterprise Directory 47

48 Software Clients Flare Experience Windows, ios Instant messaging Presence Video conferencing Enterprise Directory Spotlight Interface 48

49 Software Clients one-x Mobile iphone, Android, Blackberry One number Presence Enterprise Directory Call history 49

50 Questions? 50

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