RingCentral Office Essential guide. Learn what a cloud phone system can do for your business.

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1 RingCentral Office Essential guide Learn what a cloud phone system can do for your business.

2 Are you paying too much for your business phone? Cut your costs by up to 60% with a RingCentral business phone and fax system.

3 A complete, cloud-based phone and fax system for your business HOME OFFICE PHONE CALLS PSTN MOBILE PHONE FAXES RingCentral Office phone system INTERNET MAIN OFFICE BUSINESS SMS SATELLITE OFFICE What is a cloud-based phone system? Whether you call it a cloud-based, VoIP, or hosted solution, in a nutshell, it means the phone system lives in our data centers and is delivered to you over the Internet. No hardware or PBX needed.

4 You can look like a Fortune 500 company

5 Who we are Founded in 2003 in Silicon Valley Market leader of cloud-based business phone systems Serving hundreds of thousands of customers Winner of many top industry honors Backed by Cisco, Sequoia Capital, Khosla Ventures, and DAG Ventures Partnership with AT&T A+ rating from the Better Business Bureau

6 Do you have: Remote employees and multiple office locations Employees who travel or work in the field Departments for sales, customer service, etc. Advanced business features RingCentral offers RingCentral offers RingCentral offers RingCentral offers Virtual phone system Call forwarding to any phone Department extensions & voic boxes Voic to & text alerts RingOut make calls with your number from any phone Call distribution in simultaneous, sequential, & rotating order Company greeting & directory Smartphone apps for iphone, Android Custom on-hold experience with music & announcements Extension dialing Call transfers Conferencing Business SMS Custom answering rules (business hours, after hours, holiday) Call Recording

7 All for one price, all included. Unlimited calling & faxing (US & Canada) 1000 toll-free minutes Toll-free or local main company number Toll-free or local dedicated fax number Voice over IP digital line for each user One local number for each user Voic for each user, with delivery Advanced call management answering rules & call forwarding Auto-receptionist & company directory Free technical support 24x7* *24/7 Customer Support for Office subscribers with 2 or more Users Monday Friday, 8am 9pm EST / 5am 6pm PST for Fax^, Professional^ and Office subscribers with 1 User ^Fax 500 or Professional Pro Subscribers should open a case at

8 Edition Features Standard Premium Enterprise Call management and phone system administration Mobile apps for smartpones and tablets Unlimited calling Toll-free minutes 1000 mins 2500 mins Unlimited Unlimited Internet Fax Unlimited Business SMS Unlimited Conferencing Microsoft Office & Outlook integration Cloud storage integrations: Google, Box, Dropbox Salesforce CRM integration Automatic call recording

9 Pricing Editions 2-19 users users 100+ users Standard Premium Enterprise No Contract (per user per month) $ $ $ year Contact (per user per month) $ $ $ Annual Pre-pay (per user per month) $ $ $ No Contract (per user per month) $ $ $ year Contact (per user per month) $ $ $ Annual Pre-pay (per user per month) $ $ $ No Contract (per user per month) $ $ $ year Contact (per user per month) $ $ $ Annual Pre-pay (per user per month) $ $ $ *1 user pricing on a standard edition is $49.99 (no contract) or $34.99 (1 year pre-pay).

10 Phones RingCentral offers a variety of phones to meet your business needs. Requirements We recommend Features Limited budget Basic IP phone User type: basic office Polycom IP line keys 2.5mm headset jack Power over Ethernet (POE) Speakerphone, hold, mute Basic IP phone No rewiring Business-grade headset support User type: basic office Polycom IP line keys 2-port Ethernet switch, POE RJ9 headset jack Speakerphone, hold, mute Handle simultaneous calls Monitor other users Receptionist phone User type: receptionist, high volume user Polycom IP line keys 2-port Ethernet switch, POE RJ9 headset jack Speakerphone, hold, mute

11 Phones RingCentral offers a variety of phones to meet your business needs. Requirements We recommend Features Multi-call management Monitor other users Unified communications (UC) User type: admin Polycom VVX line business 2-port Gigabit Ethernet switch, POE Intelligent performance 3.5-inch color touch screen Superior HD voice sound quality Handle simultaneous calls Monitor other users Receptionist phone User type: receptionist, administrative assistants, high volume user Polycom IP line keys 2 port Ethernet switch, POE Available with sidecars Speakerphone, hold, mute Conference room IP phone Small to midsize room Polycom SoundStation IP foot microphone Power over Ethernet (POE) Three-way conferencing Loudspeaker

12 Phones RingCentral offers a variety of phones to meet your business needs. Requirements We recommend Features Basic IP phone No rewiring No power over Ethernet User type: basic office Cisco SPA line keys 2-port Ethernet switch 2.5 mm headset jack Speakerphone, hold, mute Handle simultaneous calls Monitor other users Basic receptionist phone User type: receptionist, administrative assistants, high volume user Cisco SPA 508G 8 line keys 2 port Ethernet switch, POE Headset 2.5mm jack Speakerphone, hold, mute Available with sidecars Handle simultaneous calls Monitor other users Connect via Wi-Fi Bluetooth headset support User type: owner/executive Cisco SPA 525G2 5 line keys Wi-Fi/Bluetooth support 2-port Ethernet switch, POE Speakerphone, hold, mute Available with sidecars Connect analog devices such as existing cordless phones, fax machines, and more Cisco Linksys SPA122 Single analog telephone port to connect to analog phones or fax machines Connect to traditional cordless analog phone system for: - Distribution of multiple cordless handsets - Sharing a line between multiple handsets - Replacement of your home / residential telephone line

13 All you need is an Internet connection and phones.

14 You can do everything from your computer, smartphone, or tablet. Manage your system, change settings, check messages, forward calls, view faxes, and much more!

15 RingCentral Office Features You get all these features for one low price. Plus, free customer support 24x71. Business phone system Conferencing3 Business SMS Unlimited, easy access Host controls plus Invite Unlimited Texts Mobile devices Texting features Auto-receptionist Dial-by-name directory Employee and department extensions Music and messages on hold Voic with notification Visual voic Call and fax management Answering rules Departments (call queues) Call forwarding Caller ID Extension dialing Call screening Call recording (automatic2 and on-demand) Call Park Intercom Call transfer Call logs Call blocking Return calls with *69 Presence across multiple devices Internet fax Send and receive without a fax machine Faxes arrive as attachments Sign and edit faxes electronically Send faxes using a fax machine with an analog adapter Reliable phone service Unlimited calling & faxing (US & Canada) 1000 toll-free minutes VoIP phone service International calling Smart numbers for voice and fax Directory Listings Toll-free, local, or vanity numbers RingMe click-to-call me RingOut click-to-call out Virtual calling card Softphone Integrations Salesforce4 Box RingCentral CloudFax Microsoft Windows applications and Outlook contacts RingCentral mobile apps iphone/ipad with VoIP, text and fax Android with VoIP, text and fax Blackberry Devices Polycom IP phones (321, 335, 550, 650, VVX 500) and Polycom conference phone 6000 Cisco (SPA 303, SPA 508G, SPA 525G2) Cisco SPA 122 (analog telephone adapter) Softphone for Mac and PC 24/7 Customer Support for Office subscribers with 2 or more Users, Monday Friday, 8am 9pm EST / 5am 6pm PST for Fax^, Professional^ and Office subscribers with 1 User ^Fax 500 or Professional Pro Subscribers should open a case at 2 US and Canada only. Reasonable use policies apply on all plans. 3 US only. Not available in Canada 4 Available with RingCentral Office Unlimited plan 1