Hosted Telephony. An Introduction to Our Hosted Services. Managing your Customers. IPW Products. IPW Hosted Telephony

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1 Hosted Telephony An Introduction to Our Hosted Services IPW Hosted Telephony About IP Wholesale Why partner with IPW? Features of IPW Hosted Telephony Page 2 Managing your Customers Web Portal Wallboard SWiP App Page 5 IPW Products Our selection of handsets Our recommendations Page 14

2 1 2 Better Connected Businesses About IP Wholesale Why partner with IP Wholesale? IP Wholesale (IPW) is a wholesale business to business telecoms company with offices in London and Manchester. IPW has an independent UK network and has consistently invested significant capital in infrastructure and technology. IP Wholesale provides resellers with services that are simple to order, easy to brand, simple to price, are fully supported by our 24/7, 365 days a year technical service team and which are flexible to ensure the partner delivers the best service to its Customers at the highest margins. IPW provides the telecoms channel with wholesale hosted IP voice products and solutions. These form 4 main categories: Virtual numbering and voice services, Full hosted telephony, SIP trunks (Session Initiation Protocol) and bespoke evolutionary voice solutions. The network is spread across two Tier 1 datacentres with a 3rd Disaster Recovery site. The software and network design is a result of over twelve years research and development and is carrier grade, fully resilient, private and non- internet facing. IPW has identified the need in the channel for a flexible alternative to the already well- established hosted voice market with simpler and better value for money, a simpler ordering process, easy third party branding and a robust, highly resilient solution which carries less risk for the reseller Our services offer our Partners: Simple web based Quote Generator Simple web portal for ordering Simple Self- Management web portal. Simple 1 page pricing A highly secure and robust solution. Many advanced features as standard. Carrier grade, private network 24x7, 365 days a year Partner Support FREE branding and white labelling Fully configured PBX delivered in 72 hours White labelled engineering available FREE SIP Trunks 2

3 3 The benefits of our network and our Hosted Telephony features. From our extensive market research of the channel, it became clear that resellers are frustrated with incumbent hosted network service providers for the following reasons: Robustness and resilience of the service and network Restrictive and complex reseller pricing, which includes a lot of extra fees A lack of branding and marketing assistance A timely and complex ordering process No bespoke solutions available Designed specifically to answer these issues, our network infrastructure is spanned across multiple UK data centres. The real value of our network resides in its non- Internet facing structure which means the risk associated with Internet facing VoIP solutions is further minimised for your customers. In the event of a disaster (e.g. Power Cut/Fire/Burglary/Line Fault ) our network immediately notifies you and either you or your customer can re- route calls to an alternative destination, thus providing your customers real and highly valuable business continuity. Moreover, our infrastructure is highly secure and resilient to any hacking attempts thanks to extreme encryption and login access to protect our network against any possible fraud. Our hosted telephony solution comes with a complete online management and ordering portal where you can diversely manage your end user accounts. It also gives your customers access to an array of services such as Unified Communications (UC), Smartphone App (SWiP), custom made Wallboards and historically expensive features like PCI Compliance, Call Recording, On- Hold Music, Voic to , and Hot- desking. Full Call Centre features like Live Listen, Call Queue Management, Live Statistics and Wallboard reporting are also available either as standard or at an affordable cost that will suit any business

4 The features of IPW Hosted Telephony Advanced Features Call Recording & Live Listen Unified Communications (UC) Instant Messaging Cloud- based Voice and Data services are now on the increase 1 The VoIP market is forecasted to reach 58bn by Hosted services are set to be adopted by 3.6bn consumers globally by Frost & Sullivan (June 2014) 1 Infonetics Research (2014) 2 Juniper Research (May 2014) 3 Included Features iphone/android App Call Transfer SMS Broadcasting Full Outbound Dialler Music On Hold Inbound Numbering Voic to (with Remote Access) Soft Phone User Web Portal Wallboards Full Call Centre Functionalities 24/7 Connectivity Monitoring Live real- time web reporting Live Call Statistics Call Queuing Corporate Directory Interactive Voice Responsive MS Outlook Integration PCI Compliance Audio Conference Hot Desking Call Waiting 3 Way Calling 4

5 5 Managing your Customer Base User Web Portal Our user web portal gives you access to a range of information about your Customers telecoms activity including their Call History, showing the total number of answered and missed calls, daily call analysis and much more. This allows you to monitor their business performance and customer service levels or even assess their sales efficiency. This can be provided directly to your end customer branded as you also. This is the IPW Reseller Control Panel. By logging in with your unique Username and Password, the Reseller Control Panel gives you access to your own reseller platform. There are also additional management features such as: Customer Support Order Manager Fault Management And by clicking on the highlighted link, you can: Create a new customer account Access and manage existing customer accounts 5

6 The User Manager From this page you can manage your customers users by creating, duplicating, deleting, editing and administering new or existing users. This tab also enables you to manage groups of users and permission rights. By clicking on the highlighted link, you can manage the extensions and portal permissions of each user, giving you access to an array of configurations. 6

7 7 Huntgroup Manager From this page, you can add and manage your customers huntgroups by adding or removing members from them. Queue Manager From here, you can manage call queues by creating, editing, starting and pausing them. 7

8 Number Manager As a reseller, you can manage numbers by editing the behaviour and routing of inbound DDIs. You can also leave a comment/note on your update. All these actions can be configured by clicking on the highlighted link. Support This is the Ticket Manager page where you can manage support tickets created by your customers. You can create, update and manage existing support tickets. You and your customers can also find a list of open tickets with full details for each of them. 8

9 9 Call History Allow your customers to find all their inbound and outbound traffic routed to and from their Telephone System thanks to the simple search facility. Your Call recording subscribers can also download and listen to calls by clicking on the download icon and can bulk download call recordings simply and easily at the touch of a button Reporting Dashboard By clicking on the highlighted link, your customers can access their Call Reporting Dashboard. This gives them access to an array of different styles of reporting on their call activity in order to improve the way they communicate and to monitor staff performance. 9

10 Web- based Wallboards Your web- based wallboard is fully customizable and allows your customers to monitor their call activity in real- time by giving them access to all of their outgoing/incoming calls, displaying the total number of answered calls vs. abandoned, their average answer time, number of callers waiting in the queue, their Service Level or otherwise referred to as Grade of Service and much more. Wallboard Manager You can manage your customers Wallboards by customising them, editing their existing or deleting the one they no longer require. To do so, you simply click on the highlighted links. You can create multiple Wallboards to suit your customers business needs. 10

11 11 SWiP Our revolutionary smartphone app allows your customers to remain a seamless extension of their office phone system wherever they are. It can also allow them to use their mobile as a virtual phone system with record, hold and transfer features as well as instant messaging and more. This solution brings together the benefits of BYOD (Bring Your Own Device) in mobile communications with remote working in fixed line telecoms as well as Instant Messenger to provide your customers with full Unified Communications (UC). The benefits of SWiP: FREE to download app on both ios and Android Become a remote extension when your customers are not in the office FREE calls from Office to mobiles (*fair usage policy applies) One touch dialling FREE Reseller branding and Customer branding Instant Messaging Place callers on hold and transfer calls Push out your customers office number and not their mobile number All calls through the app are recorded and all statistics are the same as if in the office Centralised management enabling your customers to see who is logged in remotely and who is available to take calls Home working BYOD (Bring Your Own Device) only display your office number and not your mobile All billing is centralised and itemised for business calls

12 From the Reseller Control Panel, you can Manage your Orders by placing new orders, follow up on pending ones and access completed ones. Here is how to place a new order step by step. After clicking on the tab Orders New Service Provide, follow these simple steps: 1. Select the new service you would like to order (e.g. Hosted Phone System Site ) 2. Enter your Customers installation Address 3. Specify the required connectivity options (e.g. No BT Line required, Line No. not yet known) 4. An order summary is available throughout each step of the creation of your new order. 12

13 13 5. Select your hardware preferences (e.g. 10 extensions required) 6. Review your order before confirming it

14 Our selection of handsets The Cisco SPA 504G The Cisco SPA 504G addresses the requirements of traditional business users while building on the advantages of IP Telephony. It fully features four- line business class IP phone supporting Power over Ethernet (PoE) and is easy to install. It is also highly secured using HTTPS/SSL to secure configuration information between the user and the service provider. Its wideband audio provides unsurpassed HD voice clarity and enhanced speaker quality. The SPA 504G comes with two 10/100 Ethernet ports and can support up to two Cisco SPA 5005 expansion modules, allowing an additional 64 buttons. Key Features: 128x64 pixel LCD graphical display 3 Way Call Conferencing Anonymous Caller Blocking Wideband HD Voice Two 10/100 BASE- T RJ- 45 Ethernet ports (PoE) Up to two Cisco SPA 5005 Expansions Modules Wall mountable Cisco SPA500S Expansion Module The SPA500S is a 32 key attachment for any Cisco SPA series phone. Up to two SPA500S units can be attached to each telephone, providing an additional 64 LED Keys, which can be programmed as speed dials and/or extension monitoring. When configured to monitor an extension the SPA500S will automatically update to reflect the current activity of that extension, allowing the user to see which extensions are available, busy, or ringing at a glance. The SPA500S can also be configured to act as a simple speed dial unit or to provide quick and easy access to feature dial codes such as call forwarding or direct access to conference rooms. 14

15 15 The Yealink SIP- T41P The stylish, feature- rich T41PN entry level business phone is ideal for busy professionals. The clear display and simple navigation enhances productivity. The telephone benefits from an intuitive interface, BLF's, HD Voice, 3- way conferencing, handsfree speakerphone, and supports corded or wireless headset and EHS. With simple, flexible and secure provisioning options, the T41PN is an ideal and cost- effective entry level IP phone for businesses. Key Features: 3 Line Appearances Yealink Optima HD Voice Supported Up to 3 SIP accounts Full duplex hands- free speakerphone No expansion module support RJ9 Headset Port 2.7" 192x64- pixel Gray- scale Graphical LCD Wall mountable Wall mountable The Polycom IP331 The Polycom IP331 with its 102 x 33 pixel screen is extremely easy to use. The Polycom IP331 offers excellent sound quality and enterprise- grade features in a simple, reliable IP desk phone. If the last thing your business needs is another set of technologies to distract your teams from the business at hand. The most commonly requested phone features are the simple ones often, all your teams need is a simple, reliable desk phone without the distractions created by advanced features and the Polycom IP331 provides all of these. Very easy to configure, the Polycom IP 331 is a two- line enterprise- grade IP desk phone with excellent sound quality. The Polycom IP331 is very easy to use and designed to answer small and medium- sized businesses requirements. Key Features: Two lines desk phone with excellent sound quality 102x33 pixel graphical LCD Integrated 802.3af PoE support Two- port 10/100 Ethernet - switch SoundPoint 331 Superb sound quality and full- duplex speakerphone performance Integrated Power over Ethernet (PoE) support WLAN / Bluetooth Headset ready 15

16 The Yealink T19P The SIP- T19P offers features and performance normally associated with much more advanced phones. With a generously large 132 x 64- pixel graphical LCD that gives a clear 5- line display, it guarantees both a smoother user experience and easy access to much more visual information at a glance. Integrated PoE is ideal for extended network use. The SIP- T19P supports a single VoIP account, simple, flexible and secure installation options, plus IPv6 and SRTP/ HTTPS/ TLS, VLAN and QoS. It includes headset use, is wall- mountable and has been designed very specifically for better business. Key Features: 132 x 64- pixel graphical LCD Single SIP account Full- duplex speakerphone Headset Compatible Wall mountable XML remote phonebook 16

17 17 Our Handsets comparison/recommendations: Features/Handsets Cisco SPA 504G Yealink SIP- T41P Polycom IP331 Yealink SIP- T19P A robust and fully- featured IP Telephone with Advanced network security An elegant and feature- rich IP Telephone An easy to configure and to use IP desk phone with excellent sound quality An entry- level IP Telephone with advance features Screen resolution 128x64 pixel 192x64 pixel 102x33 pixel 132x64 pixel Caller ID Anonymous Calls Block Call conferencing Sold separately Description Ethernet Port (10/100) PoE HD Voice Wireless Headset compatible Wall Mountable Expansion module compatible Our rating

18 IP Wholesale Better Connecting Businesses IP Wholesale Ltd 24 Broad Street Salford, M6 5BY, UK Company Registration: