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1 Mitel AnyWare Communications in the Cloud Mitel AnyWare is a cloud-based communications service that delivers everything a business needs to empower office-based and mobile workers with a competitive communications solution that is flexible and robust. Leveraging Mitel s Unified Communications Solutions and feature-rich desktop devices, Mitel s communications in the cloud is highly scalable and loaded with highly desirable cloud-based services like mobile twinning, business continuity routing and a web-based user portal to customize the solution for your business and individual users. Cost Effective All inclusive, per-user subscription pricing means you get everything you need for one low, per-user price with no hidden fees. Mitel AnyWare eliminates the need to buy and maintain a phone system on your premises and gives you everything you need from industry-leading phones, productivity-enhancing unified communications applications like basic conferencing and voice mail, unlimited local and outbound long distance to the U.S. and Canada and other useful features, all at an affordable fixed monthly recurring charge. What does this all mean for you? The ability to source all of your communications needs at a reasonable and reliable per-user fee. Feature Rich, Reliable Designed and delivered by Mitel, a leader in solving the communications challenges of small businesses for over 30 years, Mitel AnyWare gives you the enterprise-class features and reliability you need to portray a professional, image and drive satisfaction. In fact, Mitel AnyWare is based on the same software stream that powers our traditional premisebased systems and industry-leading virtualized solutions through our partnership with VMware. While Mitel AnyWare is targeted to businesses with 10 to 500 users, our single software stream powers Unified Communications Solutions used by companies with tens of thousands of users. Simple and Flexible As your business changes and grows, you don t need to worry about how much capacity your communications system has you have complete flexibility to add and change users as your business requires it. Intuitive, customizable and easy-to-use web-based features mean your users will be able to take advantage of all of the productivity-enhancing features Mitel AnyWare has to offer now and in the future. You can rest assured that you will have access to the latest technology innovations that will drive the productivity of your

2 Why Choose Mitel AnyWare for Your Business? Choosing a communications solution on which to run your business is about more than a list of features and a good price, it s also about choosing a company that will deliver the best experience for you and your users, and it s about choosing a solution you can trust. Mitel AnyWare delivers: A Simple and Productive Experience, Guaranteed One Bill to Pay and One Number to Call: Many hosted providers deliver only a piece of your complete communications solution, leaving it to you to source important things like the phones you ll use or who will provide your Internet access. At Mitel, we deliver a complete solution that can include your phones, unified communications software, PC-based soft phones, premise-based LAN equipment, network management and even your Internet access. The result is a single company to deal with and no finger-pointing between multiple vendors in the event of a problem. Mitel s Personal Touch Gets You Up and Communicating Quickly: Mitel comes to your site to install your service and train your users, so you are up and communicating quickly. During your first three days of service when you are getting familiar with the solution and customizing features like Auto Attendant or Ring Groups, you are assigned a dedicated named contact to help you with questions or requests. After that, you have a toll-free number you can always call for fast and efficient support. A Solution and a You Can Trust Reliable and Secure: Mitel AnyWare is hosted in highly secure data centers. In case your office loses power or goes offline, Mitel AnyWare Auto-attendant will manage your calls for you, and with Mobile Twinning you will still receive all your calls on your mobile phone. Our Own Technology: Unlike many hosted solutions, built on open-source or thirdparty technology, Mitel AnyWare is built on technology that Mitel has built from the ground up. We maintain it and we understand its every detail. The Right Solution for Your Business: You can take comfort in knowing that at Mitel, we aren t pushing you toward a hosted solution because that s all we offer. We also offer a comprehensive portfolio of customer premise-based solutions. Rest assured that Mitel will recommend the solution that best fits your business. Leadership and Stability: Mitel has been an industry-recognized leader in solving the communications challenges of small and medium sized businesses for over 30 years. We ve used this experience to design a service that will meet your needs today and tomorrow. Mobility Mobile Twinning allows for calls to ring mobile device simultaneously Collaboration Mitel Unified Communicator (UC) Express desktop client with optional soft phone Integrated Feature Set Complimented with Key Applications Cloud-based Multi-instance Communications Director Messaging Embedded Voice Mail with Unified Messaging Conferencing Built in ad-hoc conferencing capability Customer Interaction Auto Attendant and Call Groups 2 MITEL overview

3 Mitel AnyWare Feature List Mitel AnyWare User Types Advanced Lite Local Phone Number Extension Only with Voice Mail Extension Only Included Not Available Not Applicable Unlimited Local Calling Unlimited 1+ US Long Distance Unlimited 1+ Canada Long Distance 200 Included US/Canada Usage Minutes Mobile Twinning Hot Desking Corporate Auto Attendant Voice Mail with Forwarding Hunt/Ring Groups Unified Communicator Express PC Client Contact Dialing Main Benefits Advanced Advanced Users receive the full benefits of the Mitel AnyWare Cloud Communications system including a local number, unlimited local and US & Canada long distance calling and other key Unified Communcations features including Unified Communicator Express, Mobile Twinning, Voice Mail to E mail, Contact Dialing, Corporate Auto-attendant and other valuable features. Lite Lite Users receive a more limited set of features including a local telephone number and up to 200 minutes per month of local & long distance usage, corporate auto attendant, voice mail with forwarding & other valuable features. Additional minutes in excess of the bundled amount are billed at a flat rate per minute. Audio Conferencing* Interofffice 4 Digit Dialing ** Access To Mitel AnyWare User Portal Localized E911 ** Call Transfer ** Call Forwarding ** Call Park Call Pick Up Call Hold Speed Dial Extension Only with Voice Mail Extension Only with Voice Mail provides a four digit extension off of the main company telephone number that is routed to a voice mail box. Voice mails can be picked up through the system or through voice mail to e mail. Extension Only Extension Only is perfect for lobby and common area phones and comes with an included extension number off of the main Mitel AnyWare system. Any outbound calls initiated from this extension are billed at an affordable per minute rate. * Not all features are available to soft phone only users ** Incoming call only Direct Page Record A Call Do Not Disturb Call History Local Number Portability Access To MA Administrator Portal Mitel AnyWare 3

4 Full-feature Mitel IP Phones Mitel 5304 IP Phone Mitel 5304 IP Phone is a cost-effective entry-level display phone that provides access to the features and applications enabled by Mitel s IP-based communications platforms. It is a dual-mode, dual-port, twoline phone with a 40-character backlit display. Mitel 5360 IP Phone The Mitel 5360 IP Phone is an exciting, next-generation desktop device that provides a color touch display to graphically deliver rich applications to general business or across multiple vertical market sectors. Demonstrating Mitel s continued focus on the user, the 5360 IP Phone delivers easy-to-use, one-touch access to many phone features and applications. Mitel 5320 IP Phone The Mitel 5320 IP Phone is an economical, entry-level, self-labeling enterprise phone that is specifically designed for communications-intensive companies that require a converged IP infrastructure to deliver productivity and customer-enhancing applications and services to the user desktop. Mitel 5610 DECT Handset and IP DECT Stand Mitel s newest peripheral for the desktop portfolio for the 5300 Series IP Phones offers unprecedented convenience and limited mobility for IP Phone users. The 5610 DECT Handset and IP DECT Stand is the ideal mobility solution in hospitality, education, health care and retail, as well small and medium businesses and enterprise markets. Mitel 5330 IP Phone The Mitel 5330 IP Phone is a next-generation, full-feature enterprise-class phone that provides users with a large graphics display, Dual Mode Protocol SIP/MiNet, Wideband Audio support, built-in HTML Applications Toolkit, 24 programmable self-labelling keys that provide one-touch access to speed calls, and much more. Mitel Attendant Console The Mitel 5540 IP Console is the ideal attendant solution for small and medium size businesses using the Mitel Communications Director (MCD) solution or the Mitel SX-200 IP Communications Platform (ICP). This economical answering point can be used as an attendant console, a subattendant position for departments or workgroups, or as a back-up answering position. Mitel 5340 IP Phone The Mitel 5340 IP Phone is a new-generation phone that can be customized to a specific user and includes a large (backlit) graphics display, Dual Mode Protocol SIP / MiNet, Wideband Audio support, built-in HTML Applications Toolkit, 48 programmable self-labelling keys that provide one-touch access to speed calls, and much more. Mitel Unified Communicator (UC) Express Softphone The UC Express Softphone for Mitel Communications Director (MCD) improves the effectiveness and productivity of mobile and remote workers, enabling them to become more accessible to customers, management, and their co-workers regardless of location. 4 MITEL overview

5 Mitel AnyWare Device Options Included Not Available Not Applicable Mitel AnyWare Certified Device Types Unified Communicator Express Soft Phone Mitel 5304 Mitel 5320 Mitel 5330 Mitel 5340 Mitel 5360 Mitel 5610 Mitel Attendant Console (5540) Includes Power Supply Power Over Ethernet Compatible Wideband Audio Support Full Duplex Handsfree Features User Programmable/ Customizable Keys Compatible with Optional Line Interface Module Compatible with Optional 5310 IP Conference Unit Compatible with Optional Cordless Accessories Module Compatible with Bluetooth Module & Accessories Compatible with IP DECT Stand/5610 Handset Supports Program Key Module Compatible with Optional Gigabit Ethernet Stand Large Backlit Graphics Display ** Screen Resolution Color Screen Half-Duplex Handsfree character (2 Lines x 20 characters) Embedded Gb 160x x x x x128 * 4 lines x 80 characters Number of Fixed Function Keys Number of Soft Keys Message Waiting Lamp *** Hearing-aid-compatible ADA Compliant With Compatible Headset With Compatible Headset Supports Teleworker Supports Call Groups Supports Hot Desking * Supports Cordless DECT Headset Only ** Non-backlit *** On Screen With IP Dect Mitel AnyWare 5

6 Mitel AnyWare UC Express Features Included Not Available Not Applicable Unified Communicator Express Features Mitel AnyWare Device Only Softphone Only User Softphone Companion with Mitel AnyWare Device Telephony toolbar and tray icon for non-intrusive desktop profile Type name into telephony toolbar to automatically pull phone numbers from Active Directory or Outlook Automatically sets instant messaging presence state on your call state Definable dialing rules Dial number from tray or telephony toolbar Extension dialing Drag and dial a number from any application Phone speed dial programming Phone access to speed dial entries Speed dials through the user interface Incoming call pop-up and answer by clicking Display caller ID in text entry field in telephony toolbar Create speed dials based on incoming caller ID Single-click redial Missed call list Call transfer Number of audio conference attendees 8 3 3* One-step conference/transfer Create a new Outlook contact based on caller ID Total mobility *8 if initiated from desk phone U.S. Headquarters 7300 West Boston Street Chandler, AZ Tel: Tel: Fax: U.S. Operations Center 885 Trademark Drive Reno, NV Tel: Tel: Fax: For more information about Mitel NetSolutions, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2011, Mitel Networks Corporation. All Rights Reserved. GD 0000_0000

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