Service Overview v1.1

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1 Service Overview v1.1

2 What is Infinity? A suite of private cloud and CPE HD video solutions Dedicated cloud-based or on-premise infrastructure Private tenant access Optimized for enterprise use Single or multi-year contracts Mobile Presence Multi Presence Supports desktop, mobile and legacy endpoints Ideal for customers w/o in-house video expertise Video Network Management Stream Presence Data center hosting and IDS managed options Delivered, administered and supported by IDSolutions integration for Microsoft Lync I-Series Systems Transit Service Offered over public Internet, 3G and 4G

3 Features Standards Based Interoperability H.264, H.323, SIP Seamless Operation Call inside and outside corporate networks Virtual rooms w/ guest access Data sharing, privacy controls and more Mobile Service Support for PC s, smart phones, and tablets High Definition resolution Microsoft Lync Integration Store/Stream Recording, live streaming and on-demand Flexible Deployment Options: Cloud or on-premise deployment Deploy on client s Virtual Machine (VM) or Hyper-V server Deploy as a cloud-service with no CAPEX costs

4 What are the Benefits? One Stop: Single service provider responsible for endto-end service Expert Help Desk: Multi-vendor support and Certified Engineers to integrate existing end points Eliminate Staffing Burden: Focus your staff on your core business while we focus on your video network Network Tools: System management, pro-active monitoring, network troubleshooting & usage reports Cost Effectiveness: Monthly service rather than CAPEX reduces technology obsolesce concerns

5 What s Wrong with Legacy VTC Models? Large, rigid, fixed systems Complicated, hard to navigate Expensive often forces you to buy more than you need Requires customer to manage / support with existing staff

6 Ultimate Simplicity and Flexibility Infinity gives you the power to choose... Your Applications Your Design Your Capacity Your Options Premise or cloud based Services required - bridging, desktop, streaming and more Desktop, room-based or both Bridging ports Desktop users Streaming viewership Buy what you need today and add more as you grow Pro-active monitoring and alerts System capacity warnings Usage Reporting Conference scheduling Virtual or physical

7 Ultimate Simplicity and Flexibility Ultimate Flexibility Infinity Multi Presence Service Designed for ultimate flexibility and scale, Multi Presence is a fully virtualized, standards-based multiparty bridging solution for on-demand or scheduled video meetings.

8 Multi-Presence Service Ultimate flexibility Subscribe to one port at a time, buy exactly what is needed today and scale as needs grow Virtual Rooms Each user has their own virtual room available when they want it or conferences can be scheduled in advance Call Control Service can be on premises or in a hosted model Microsoft Lync Lync clients on a PC, Mac or mobile device can join virtual rooms

9 Multi-Presence Service Feature Flexible Port Capacity (flex ports) Multiparty Video Calling for Broad Distribution Interoperable Benefit Control port capacity based on resolutions that meet your needs Join on-demand meetings anytime, anywhere, on any device Works with standards-based video conference Dedicated Encoder per Participant Built-in Meeting Scheduler Lync 2013 and 2010 Support No one person can downgrade overall conference quality; eliminate self-view; select your own layout Reserve capacity and resolution for guaranteed performance and capacity Lync clients on PC, Mac, mobile can now join meetings

10 Microsoft Lync Integration Multi Presence Service works seamlessly with Lync 2010 and Lync 2013 to provide four-way continuous-presence video with any combination of Lync and H.323 callers Lync users are no longer isolated Integration with Conferences rooms Bridged calls Other mobile video applications Integration for Microsoft Lync

11 Video Conferencing that Goes Where You Go Infinity Mobile Presence Service The most complete solution for desktop and mobile video collaboration

12 Mobile Presence Service Broadest mobile device support Choose from over 50 mobile devices supported (Android, ios) at no additional cost or added licensing Unmatched ease of use Ring all, live-call transfer, free guest client, seamless call escalation and a unified directory provide the simplest user experience Ultimate flexibility It s the only mobile calling solution that offers unlimited user accounts and also lets you increase capacity one port at a time

13 Mobile Presence Service Feature Unlimited User Accounts Invite-a-Guest Unmatched BYOD Support Ring All Live Call Transfer Unified Directory Benefit Extend mobile video to everyone in your organization up to five devices per user Connect via video with anyone outside your organization, including customers, partners and suppliers Support for over 50 ios and Android devices with native optimized clients Ring multiple devices (phone, laptop and room system) with one click Transfer live calls between laptops and mobile devices Enable all users to view one unified directory on all devices Multiparty Call Escalation Seamlessly invite new participants into your call by clicking on a contact name

14 Be Everywhere. Live or On Demand. Infinity Stream Presence Service Simply the most powerful one-button, HD streaming, recording and autopublishing solution on the market today

15 Stream Presence Service Scale Stream HD recordings or live HD streams internally or over the internet Simplicity One-touch recording, streaming and auto-publishing make it easy to use and deploy Text chat Scales so that over a thousand people on a single video call, including federated nodes, can text chat Control Administrators and Users can access content and manage assets

16 Stream Presence Service Feature Benefit Streams to More Devices View from any computer (Mac or PC), iphone or ipad SIP Dial-in Streaming across StreamPresence Servers Interactive Communications Highly Scalable User-Controlled Layout Record up to 1080p30 Full HD from any SIP device Add, scale and conserve bandwidth by federating multiple StreamPresence servers at multiple locations Share information via live chat or comments Utilize multicasting to expand streaming capacity and save bandwidth costs Easily switch between layouts during playback Customizable User Interface Administrator Console Closed-captions support Add branding elements to User Interface Active directory, reporting features, NAS, REST API Lets you create or upload subtitles

17 Simplified Network Management Infinity Video Network Managed Service Efficiently manage schedules and upgrade video conferencing infrastructure and endpoints within your own network and in remote networks behind firewalls or NAT boundaries

18 System Management Day-to-Day Management of video network Test new software releases before roll-out Perform Software Updates / Upgrades Directory Management Management of Gatekeepers and registrations Set up and Management of User Accounts and Virtual Rooms Site Certifications IP Address Management *Provide monthly reports on usage, % of successful calls, trouble tickets, etc. *Provide trend analysis to assist with growth plans *Provide live video operator support for high level conferences (Conference Moderation Service) *Live monitoring of selected conferences *denotes optional services under our IDCloud suite of cloud services

19 Certified Support Team Video Network Operations Center staffed by certified video engineers Expertise in live streaming and video conferencing Avaya/Radvision, Cisco/Tandberg, Lifesize, Polycom and Vidyo certifications Dedicated video lab for testing Direct access to video systems for troubleshooting and issue resolution One-stop shop for service on video network

20 Managed Service Benefits Single service provider responsible for end-to-end service Support team can be expanded / contracted based upon support needs Video network can be expanded without staffing burden Frees up existing staff to focus on core business Pro-active monitoring / troubleshooting of network

21 HD Quality Conference Room Systems Infinity I-Series Systems Deploy multi-media conference systems through meeting rooms and enjoy Telepresence HD quality communication to collaborate with anyone, anywhere, on any device

22 Smart Video = Ease of Use Seamlessly access powerful Infinity Services Mobile video calling Firewall/NAT traversal Flexible multiparty video calling Streaming and recording IP routing and call control Video network management

23 Industry Leading Features Radically simplified user experience Less training, increased use Unbeatable value Ability to add features and functionality Ability to easily upgrade and scale

24 Schedule/Directory Scheduling Join scheduled calls with a single click Room call list for current and following day Pop-up reminders before the call starts Directory Searchable directory and recent call list Rapidly search large directories Add frequently used contacts to Favorites list

25 Joining Meetings Join virtual meetings with a single click Meetings list displayed in user interface No need to call long meeting numbers No IVRs to navigate Search all scheduled or ad-hoc meetings by name/title Meetings list pushed by Global Presence Video Network Managed Service

26 A Better Multiparty Call Experience Simplified multiparty calling To join meeting, simply click the name of the meeting no need to dial a bridge number and navigate IVR with touch tones Unified user experience whether in point-topoint or multiparty calls on an MCU Change MCU layouts seamlessly as if using an embedded MCU No confusing IVR menu and tones Improved presentation layouts utilize more of the screen

27 Streaming and Recording Unmatched streaming/ recording through StreamPresence Service Stream and record calls with a single click Simplified user options Camera, presentation, or both HD quality video and presentation

28 Simplified Remote/Touch Screen Phone Streamlined remote control Intuitive touch-screen phone

29 Secure Firewall/NAT Traversal for HD Video Collaboration Infinity IDCloud Transit Service Make video calls within and across networks, securely

30 Transit Service One solution for SIP and H.323 traversal Maximum security with just one port Supports H.235 authentication, encrypted video calling, single-port firewall tunneling Simplicity Designed to be transparent to users - it just works without complex rules to follow

31 Transit Service Feature Secure Benefit Enables secure intercompany calling Fewer Ports, Less Risk Smallest set of open firewall ports needed for SIP and H.323 traversal Reduced Latency Supports direct media routing between video systems Investment Protection Integrates with existing gatekeeper and SIP PBX solutons

32 Enhanced Management, Reporting, Monitoring and Hosting services for HD Video Collaboration IDCloud Services Make the most from your Infinity solution through enhanced proactive services and secure cloud hosting

33 Enhanced Management Manage multiple video devices within a single system Schedule calls between disparate vendor endpoints Advanced infrastructure and endpoint control Monitor live calls to prevent meeting disruption Firewall traversal service Proactive management maximizes system uptime

34 Report Generation Generate comprehensive reports on system utilization Easily invoice departments based on system use View call usage statistics Add, delete and modify logs Monthly trouble-ticket reviews Trend analysis to assist with system build-out planning

35 Pro-active Monitoring Proactively monitor your video system and generate alerts Infrastructure and endpoints Active call quality/assurance monitoring Network alarms Configuration changes

36 Equipment Hosting Secure, climate-controlled data center SSA compliance Redundant network and power Geographic redundancy Physical and VM servers Self-manage or IDS managed options Rack space, power, network and bandwidth costs included

37 More Information: Features/Specifications Each Infinity I-Series system comes with Video Network Managed Services, providing access to the following: Schedule integration Directory Meetings list Pro-Active Monitoring and Issue Resolution Monthly Reports Usage, Alarms, Issues Easy-to-upgrade software capabilities and peripherals Supports up to two displays (second display license required) Can be wall mounted or cart based

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