Taking VoIP to the Next Level What else can VoIP do for you?

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1 Taking VoIP to the Next Level What else can VoIP do for you? Steve Fletcher Chief Information Officer Parker Poe Adams & Bernstein LLP Carlos Rodriguez Network Manager Nexsen Pruet, LLC

2 Agenda Unified Communications Overview Applications - Unified Messaging, Mobility, etc. Microsoft Office Communications Server Cisco Unified Presence Conferencing Audio, Web, Video

3 Agenda Disaster Recovery What s Next Lessons Learned

4 Unified Communications Overview It s all Possible when: The PC works like a phone The phone works like a PC Focus on benefits instead of features Deliver valuable tools Listen to your users Be Creative Enhance client relationships Platform diversity

5 Communication Pain Sources

6 Unified Communications Overview Nexsen Pruet Unified Communications Topology Charlotte, NC Greensboro, NC Internet Raleigh, NC MPLS Cloud Mobile Workforce Greenville, SC Columbia, SC CUPS Myrtle Beach, SC Hilton Head, SC OCS

7 Unified Communications Overview Parker Poe Unified Communications Topology

8 UC Applications Unified Messaging Single In-Box for , fax, video, voic Afraid of an avalanche of voic in Exchange? e-discovery fears? Create and enforce a retention policy. PDAs make this essential! Increase efficiency Operations cost reduction

9 UC Applications Phone View Message Locator Drop Recovery Call Unified Attendant Console Click to Call Intercom Whisper

10 UC Applications Unified Mobility Single Number Reach Cell, PDA Wireless IP devices Extension Mobility Long Distance savings

11 UC Applications IP Communicator Soft Phone VPN Home Office Hotel Room in Europe

12 UC Applications Phone Proxy Via Cisco ASA Firewall Remote IP Phone access no VPN required Home Office DSL connected IP phones Small or Temp Office Use IP or Cisco Wireless Phones

13 MS Communication Server Leverage Existing Infrastructure Software Powered VoIP Integration with MS Office Suite Presence Great Collaboration Tool Integration with external IM Virtualization Support

14 Cisco Unified Presence Native presence Busy Lamp Field Phone display

15 Cisco Unified Presence Traditional Phone Dual Mode Phone IP Phone with Browser Mobile Phone with Browser Mobile Data with Voice Soft phone Presence/SIP Network SIP/SIMPLE CSTA Cisco Unified Presence Server Cisco Unified Personal Communicator Wireless Services Partner Apps Unity IPCC Meeting Place CME Communication Manager

16 Cisco Unified Presence Personal Communicator PC or Mac-based Replaces IPC and CUVA Access firm directories Outlook contacts Click to Call VPN access Presence

17 Conferencing Audio and Web Conference Meet Me Meeting Place Express Secure conference sessions

18 Conferencing Video Conference Point-to-Point Multipoint Control Layouts Session Recording Conference external callers Gatekeeper Interne t Gatekeeper MPLS Cloud Cisco MCU CUP S Tandberg Content Server OCS Tandberg Management Server

19 UC Applications Unified Video Advantage PC Cam for internal video calls Conferencing w/ MCU

20 Disaster Recovery (the often overlooked VoIP advantage) Phone Server Clusters Failover For Cisco: Publisher / Subscriber For OCS: Load Balancing SRST in branch offices Call Routing Integration with Mobility WAN redundancy Voic / Exchange Failover Unity must see Exchange Backup strategy

21 What s Next? Phone Services Collaboration Integration with Office SharePoint 2007 Integration with BES International calls Virtual Unity - Subscriber at DR Site Speech Access to Calendar Voic Message Monitor Redial to PSTN while in Voic SIP Trunking

22 Lessons Learned Cultural change Don t rely entirely in your vendor Listen to users Be creative Don t stop here

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