How the digital transformation makes the workplace of tomorrow

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1 How the digital transformation makes the workplace of tomorrow Sebastien Laurenti IT Days 12/10/2015

2 Workplace and workers

3 Workplace is one of the most important social spaces other than the home, constituting "a central concept for the worker and his/her family, the employing organization, the customers of the organization, and the society as a whole"

4 The workplace of today 1 location 1 workplace Tools and IT experience Separated blocks, separated budgets Invisible backend

5 Work is more interconnected than ever 40% 57 % 50% Of workforce will be mobile by 2016 Increase in the number of employees collaborating from other geographic location of business productivity is tied to effective collaboration

6 Yet workers want choice and flexibility 67 % 40% 94% of employees report an increase in work requiring active collaboration Of video users use 3 or more devices for video calling of business leaders say cloud collaboration enables flexibility

7 Collaboration is challenging Most employees are better at individual performance than team performance Complex, evolving team networks Increase in non-routine work that requires team decision Disjointed tools, inconsistent experience

8 A new approach to collaboration Expand beyond the desktop to mobile Make video collaboration that is as easy as voice Collaborate beyond corporate boundaries Mitigate security and compliance risks Ensure interoperability with existing investments Provide cost-effective deployment options

9 Digital transformation and collaboration

10 Collaboration The act of people working together to reach a common goal

11 Collaboration across your business Mobile Worker Account Manager Information Worker Financial Analyst Executive VP of Marketing Deskless Worker Factory Supervisor Contact Center Contact Center Agent Customers Partners Suppliers Backend infrastructure

12 IT Manager : the business collaboration enabler Dream Or Reality?

13 Best in class for Enterprise to SMB North America Western Europe Corporate Telephony Unified Communications MarketScope for Unified Communications for the SMB Market Web Conferencing Contact Center MarketScope for Group Video System Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

14 The business case for cloud Financial Flexibility Strategic Globalization CapEx OpEx Predictable Costs Expanded Features Scalability Focus On Strategy Central Management Lower Energy Time To Market User Experience Lower TCO BYOD Service Level Agreements

15 Comparing Real costs : Premise vs Cloud Cloud costs = /User Evergreen Deploy Scale Maintain Premise Costs = Acquisition + Operation

16 Collaboration in the Cloud TelindusTelecom U-touch Unified Communications Customer Collaboration Conferencing Collaboration Endpoints PSTN / FMC U-touch Mobile, Video, Cloud

17 One Cloud, Many customers, many workplaces HCS Apps HCS Apps HCS Apps PSTN SIP 3G/4G Mobility Network VMWare ESXi Server U-Touch QoS guaranteed with our backbone Customer 1 Customer 2 Customer 3 User experience is the same as if the servers were on premise

18 Flexible Deployment Models HCS Apps HCS Apps HCS Apps PSTN SIP 3G/4G Mobility Network VMWare ESXi Server U-Touch Hosted Private Cloud Customer 1 Customer 2 Customer 3 Customer 4 Customer 5 Large Enterprise Pure Hosted Hybrid On Premises REMOTE MANAGED Hosted Private Network Constant User experience

19 U-touch Collaboration Applications Cloud Services Voice and Video Voic & Messaging Instant Messaging & Presence Mobility Services Web Meetings Contact Center Conferencing & Video

20 User adoption, change management

21

22 Adoption or adaptation? Past experience Key users Expectations Scored by users Must understand Innovation

23 Phasing of the transformation Survey (user, applications) Workshop Figure out business challenges Self-care E-learning Training program Phasing of changes in the workplace Risk and compliance Governance

24 The sense of survey Users Customers On-Demand prior a major change Continuous by front office Periodic by management

25 Bring everybody on board Company Identify daily challenges for business Evaluate internal staffing to achieve specific development Anticipate HR mission (e.g. when enabling video in customer care) Re-use of legacy hardware Innovative tools Service Provider Ability to offer tailor made services Standard compliancy, interoperability capabilities Maintenance and support offerings

26 Phasing for a better adoption Avoid disrupting comfort zone Sequencing the deployment of tools Use of POC or Pilot

27 Security and Compliancy Constant concern about security Service is useless if unavailable Audit / compliance Specific rules to follow? (e.g. PFS)

28 Training program Classroom : more efficient, more complex to schedule Train the trainer : most adopted, must continue on a periodic basis to offer great benefits Floor training: specific to VIP / Key users, done in their workplace area User guide: most affordable, accessible from many places (e.g. intranet, shared folder, notification in s) E-learning: short video, grouped by theme, show specific business use cases, counters encourage users

29 Telindus Training Institute Training center in Esch/Alzette and Strassen Certified by partners Ask the experts, even for training Creation of e-learning sites

30 Thank you Sebastien Laurenti Head of Sales unit : Unified Collaboration and Mobility /10/2015 Slide 30

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