North American VoIP Access and SIP Trunking Services Markets

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "North American VoIP Access and SIP Trunking Services Markets"

Transcription

1 North American VoIP Access and SIP Trunking Services Markets UC Adoption and Increasing Customer Awareness Drive Demand for SIP Trunking Services September 2011

2 Table of Contents Executive Summary - Executive Summary 9-10 Market Overview - Market Scope and Definitions Key Growth Factors IP-based Communication Scenarios 27 Market Analysis and Forecasts - Market Forces in VoIP Access/SIP Trunking 29 - Key SIP Trunking Trends Industry Challenges Market Drivers Market Restraints Market Engineering Measurements 42 - Revenue Forecasts 43 - Installed User Base Forecasts 44 - User Forecasts by Type of Implementation Percent of Revenues by Business Size 47 - Demand and Revenue Analysis Pricing Analysis 50 Competitive Landscape - Competitive Landscape and Target Market Segments Competitive Structure 55 - Service Provider Analysis

3 Table of Contents (continued) Strategic Considerations - Strategic Considerations About Frost & Sullivan - Who is Frost & Sullivan 74 - What Makes Us Unique 75 - T.E.A.M Methodology 76 - Global Perspective 77 5

4 List of Figures VoIP Access and SIP Trunking Services Market: IP-based Communications Scenarios (North America), VoIP Access and SIP Trunking Services Market: Impact of Top Ten Industry Challenges (North America), VoIP Access and SIP Trunking Services Market: Market Drivers Ranked in Order of Impact (North America), VoIP Access and SIP Trunking Services Market: Market Restraints Ranked in Order of Impact (North America), VoIP Access and SIP Trunking Services Market: Competitive Structure (North America),

5 List of Charts VoIP Access and SIP Trunking Services Market: Market Segmentation (North America), VoIP Access and SIP Trunking Services Market: Diversifying Enterprise Communication Needs (North America), VoIP Access and SIP Trunking Services Market: Evolution of IP-based Communications in the Enterprise (North America), VoIP Access and SIP Trunking Services Market: Unified Communications Framework (North America), VoIP Access and SIP Trunking Services Market: Evolution of VoIP Access and SIP Trunking Services (North America), VoIP Access and SIP Trunking Services Market: Market Forces (North America), VoIP Access and SIP Trunking Services Market: Market Engineering Measurements (North America), VoIP Access and SIP Trunking Services Market: Revenue Forecasts (North America), VoIP Access and SIP Trunking Services Market: Installed User Base Forecasts (North America), VoIP Access and SIP Trunking Services Market: Percent of Users by Trunking and Line-side Implementations (North America), VoIP Access and SIP Trunking Services Market: Percent of Users with Native SIP Trunking and VoIP Access with Protocol Conversion (North America), VoIP Access and SIP Trunking Services Market: Percent of Revenues by Size of Business (North America), VoIP Access and SIP Trunking Services Market: Target Market Segments (North America),

6 Market Forces in VoIP Access/SIP Trunking VoIP Access and SIP Trunking Services Market: Market Forces (North America), 2010 Supplier Power Limited number and differentiation among softswitch and application server vendors Substitutes T1, ISDN PRIs/BRIs VoIP offered over the public Internet Hosted voice: business and consumer Types of Competitors Intense competition among service providers: - ILECs/CLECs/WAN* cos. - Cable companies (MSOs)* - VoIP providers - VARs/SIs* Market Concentration Highly fragmented market with several types of competitors Competitive Factors VoIP access and SIP trunking are considered commodities and are subject to intense price pressures Little room for service differentiation. Brand and network capabilities are key to success Barriers to Entry Investments in VoIP infrastructure and enterprisegrade services Extensive data center facilities Name recognition and installed base Buyer Power Strong buyer power due to availability of extensive choice in terms of technology and providers Key: ILECs: Incumbent Local Exchange Carriers; CLECs: Competitive Local Exchange Carriers MSOs: Multiple System Operators; VARs: Value-added Resellers; SIs: System Integrators Source: Frost & Sullivan analysis. 29

7 Key SIP Trunking Trends SIP Standardization Remains Limited, But Extensive Interoperability Testing Fosters Growth While overall adoption of SIP trunking has been a slow and steady movement forward in the last five years, the adoption rate has not met predictions. Issues around interoperability and limited standardization have restrained many service providers from gaining greater market penetration. Ongoing standardization efforts by major industry organizations such as the SIP Forum and SIP Connect are likely to eventually eliminate the need for multiple certifications on different platforms, which are time-consuming and costly. In the meantime, service providers are engaging in extensive interoperability testing with platform vendors, thus expanding their target customer audience. Equipment and Interconnect Dealers Acknowledge the Value Proposition of SIP Trunking As channel partners become more familiar with SIP trunking and its benefits, they begin to pitch it more frequently and more aggressively to their customers. By adding SIP trunking to their portfolios, VARs, dealers, and other channel partners are able to offer a more comprehensive package of services and solutions to their customers. This helps them develop stickier relationships and grow and diversify revenues. In addition, greater channel partner support fosters the market growth and helps penetrate a broader and more diverse customer audience. 30

8 Key SIP Trunking Trends (continued) Service Providers Become Trusted Advisors Customer needs are evolving. On one hand, as VoIP access and SIP trunking services adoption spreads to the mass market, decision makers are less informed about the benefits of these services than the early adopters, which included some more savvy buyers. Therefore, many decision makers are relying on suppliers to educate them as well as assist in developing an overall communications strategy. However, communications solutions are becoming more complex and businesses are looking for trusted advisors to help them with their migration to next-generation, SIP-based architectures and services. Due to changing customer needs, equipment vendors and service providers are placing greater focus on customer education and informative marketing. In addition to preparing extensive marketing collateral including case studies and compelling ROI evidence, service providers are adopting a more consultative approach that often includes the development of a holistic migration plan, of which SIP trunking is just one of many elements. VoIP Technology and Service Capabilities Continue to Mature VoIP access and SIP trunking services are becoming more reliable and easy to deploy, which greatly enhances their value proposition. Service providers are continuously improving the quality of their VoIP services by implementing more sophisticated QoS technologies. Furthermore, more extensive IP telephony and video platform interoperability certifications help expand customer reach and expedite deployments. Service providers are also continuously simplifying and automating the provisioning process to alleviate the cost (including time investment costs) and hassle of SIP trunking implementations. Improvements in service management and billing capabilities are also helping to boost adoption. 31

9 Key SIP Trunking Trends (continued) VoIP Technology and Service Capabilities Continue to Evolve Improved bandwidth options are enabling providers to deploy VoIP services more cost-effectively and offer better SLAs. As customers increasingly migrate to Ethernet services from DSL, cable, and T1/E1 lines, it becomes more compelling to converge voice and data access lines and deliver high-quality, real-time applications over the converged line. MPLS VPN services bundled with trunking are helping service providers to deliver greater quality and reliability as well as to develop stickier relationships with their customers. For those, choosing to use a premises-based or a third-party VPN solution, providers offer managed router and SBC services that help offer better SLAs in terms of reliability and QoS. Furthermore, advanced business continuity and disaster recovery (BCDR) capabilities are adding significant value to VoIP access and trunking services. Customers are increasingly demanding BCDR options from their providers as they acknowledge the large potential costs of network downtime. PSTN failover, failover and call forwarding from site to site, and other BCDR features are helping to relieve customer concerns over limited VoIP reliability, to offer greater value to multi-site businesses, and to differentiate VoIP services from legacy connectivity solutions. Video enablement could potentially become the next frontier in VoIP service innovation. Support for video codecs is likely to be key as providers seek to engage with the increasing number of businesses that are expected to deploy videoconferencing and integrated UC environments that include video applications. 32

10 Key SIP Trunking Trends (continued) VoIP Access and SIP Trunking Services Increasingly Bundled with Hosted Applications VoIP access and SIP trunking services are almost always bundled with some additional capabilities such as a free on-net calling and company-wide four-digit dialing, as well as competitively priced buckets of local and long-distance minutes. Service providers are increasingly looking to differentiate their services, offer greater value to customers, and increase ARPU by packaging basic trunking services with an MPLS VPN and some hosted voice applications such as networkbased voic /unified messaging, fax to , auto attendant, IVR, ACD, call recording, mobility/fmc, conferencing (bridge and minutes), 800 and virtual phone numbers, and E911 capabilities. Others are looking to add value through nonvoice services such as managed security and firewall, Web hosting, and Web . The take rate of such advanced capabilities varies from provider to provider. Most have experienced limited penetration so far, yet others including XO Communications and Cbeyond have been quite successful. Cbeyond s business model has always focused heavily on applications and the company claims a penetration of about eight products per customer. XO claims about 50 percent penetration among its user base with services such as hosted auto attendant, contact-center functionality, mobility, and disaster recovery. Currently, one of the most compelling capabilities to be bundled with trunking services is mobility or fixed-mobile convergence (FMC). Businesses are pressured to deploy enterprise-grade mobility solutions to enhance the productivity of their increasingly mobile workforce, but premises-based mobility solutions require an upfront investment and involve a commitment to a certain type of architecture. However, network-based mobility solutions provide a quick, flexible, and relatively risk-free access to advanced capabilities. Customers can easily adjust capacity and functionality and even discontinue services or switch providers with no sunk costs or integration hassles. 33

11 Key SIP Trunking Trends (continued) VoIP Access and SIP Trunking Services Increasingly Bundled with Hosted Applications (continued) Hosted and managed videoconferencing services are likely to become another key differentiator going forward. The complexity and cost of deploying video on the premises will drive demand for outsourced solutions and will allow SIP trunking providers to offer video as a value-added option to their trunking services. Border Control Equipment Enhancements Help Deliver Services More Cost-effectively Advancements in media gateway and session border controller (SBC) equipment help deliver greater functionality on these devices and enable the more cost-effective deployment of next-generation services. Currently, many enterprise media gateways include some SBC functionality and are equally suited for both mixed TDM-IP environments and SIP-to-SIP integration. Vendors also increasingly add other capabilities to their gateway solutions, including SIP proxy and some basic PBX functionality, thus enabling cost-effective branch office integration and SIP trunking implementations. Additionally, more enterprises are beginning to deploy SBCs on their premises, which facilitates SIP trunking provisioning. Continued gateway and SBC testing and certifications are also helping boost SIP trunking adoption. Large Enterprise Solutions and Other Unique Features Help Expand Customer Reach Providers are developing SIP trunking solutions that address the specific needs of large, multi-site businesses. Level 3, Verizon and XO Communications have launched services that offer greater flexibilities and economies to such distributed organizations. Other providers are planning to launch similar capabilities in the near future. 34

SIP Trunking: The New Normal in the Cloud Era

SIP Trunking: The New Normal in the Cloud Era SIP Trunking: The New Normal in the Cloud Era Executive Summary As IP and VoIP technologies continue to mature and the thirst for cloud services escalates, the SIP Trunking market is growing rapidly, driven

More information

Extending the Value of IP Communications Investments with SIP Trunking

Extending the Value of IP Communications Investments with SIP Trunking 50 Years of Growth, Innovation and Leadership Extending the Value of IP Communications Investments with SIP Trunking SIP Trunking Enables a Next-Generation Communications Environment A Frost & Sullivan

More information

Gaining the Competitive Edge

Gaining the Competitive Edge 50 Years of Growth, Innovation and Leadership Gaining the Competitive Edge How VoIP and SIP Trunking are Changing the Communications Landscape A Frost & Sullivan White Paper www. Frost & Sullivan Introduction...

More information

November 2013. The Business Value of SIP Trunking

November 2013. The Business Value of SIP Trunking November 2013 S P E C I A L R E P O R T The Business Value of SIP Trunking Table of Contents Introduction... 3 What Is SIP Trunking?... 3 What Is the Demand for SIP Trunking?... 5 How Does SIP Trunking

More information

North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers

North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers December 2013 Contents Section Slide Number Executive Summary 5 Market Overview 10 Total

More information

Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth

Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth NE15-64 September 2014 Contents Section Slide Number Executive Summary 4 Market Overview

More information

2015 Hosted Unified Communications Buyers Guide

2015 Hosted Unified Communications Buyers Guide 2015 Hosted Unified Communications Buyers Guide Future-proofing Communications Investments January 2015 Contents Executive Summary Competitors at a Glance... 3 Introduction: The Move to Hosted/ Cloud Communications...

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

The Business Value of SIP Trunking

The Business Value of SIP Trunking July 2013 US$39.00 S P E C I A L R E P O R T The Business Value of SIP Trunking By Khali Henderson Editor-in-Chief, Channel Partners COMMUNICATIONS Table of Contents Introduction... 3 What Is SIP Trunking?...

More information

MPLS: Enabling Fixed-Mobile Convergence

MPLS: Enabling Fixed-Mobile Convergence MPLS: Enabling Fixed-Mobile Convergence Barry M. Tishgart Vice President, Managed Services 2006 11 10 SPRINT, the "Going Forward" logo, the NEXTEL name and logo and other trademarks are trademarks of Sprint

More information

SIP Trunking DEEP DIVE: The Service Provider

SIP Trunking DEEP DIVE: The Service Provider SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

More information

Analysis of the U.S. Dedicated Internet Access Services Market, 2012 Back On Track with Robust Recovery

Analysis of the U.S. Dedicated Internet Access Services Market, 2012 Back On Track with Robust Recovery Analysis of the U.S. Dedicated Internet Access Services Market, 2012 Back On Track with Robust Recovery October 2012 Contents Section Slide Number Executive Summary 8 Market Overview 13 Total DIA Services

More information

SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008

SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008 SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008 Alla Reznik Director of Marketing Global VoIP Services GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. 2008 Verizon. All Rights

More information

North American VoIP Access and SIP Trunking Services Market

North American VoIP Access and SIP Trunking Services Market Brochure More information from http://www.researchandmarkets.com/reports/2720499/ North American VoIP Access and SIP Trunking Services Market Description: The VoIP access and SIP trunking market is entering

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

GARTNER REPORT: SIP TRUNKING

GARTNER REPORT: SIP TRUNKING GARTNER REPORT: SIP TRUNKING SIP Trunking Slashes U.S. Telecom Expenses by Up to 50%. SUMMARY Network architects and procurement managers can leverage SIP trunking services to slash enterprise telecom

More information

SIP Trunking: A new voice in communications service

SIP Trunking: A new voice in communications service Charter Business : White paper SIP Trunking: A new voice in communications service WHITE PAPER With the rise of next-generation technology, business customers have more options than ever from providers

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

SIP-ing? Pipeline Articles www.contactcenterpipeline.com

SIP-ing? Pipeline Articles www.contactcenterpipeline.com tech line / jul 2013 Time to Start SIP-ing? Can a SIP-based solution add value for your contact center? A look at the key opportunities and considerations. By Ken Barton, and Matt Morey, Strategic Contact

More information

North American VoIP Access and SIP Trunking Services Market 2012: Broader Market Acceptance Drives Robust Growth

North American VoIP Access and SIP Trunking Services Market 2012: Broader Market Acceptance Drives Robust Growth Brochure More information from http://www.researchandmarkets.com/reports/2315181/ North American VoIP Access and SIP Trunking Services Market 2012: Broader Market Acceptance Drives Robust Growth Description:

More information

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF

1/16/07 Jon Arnold OK WITH CORRECTIONS NO FURTHER PROOF NEEDED CORRECTIONS REQUIRED SHOW NEW PROOF APPROVAL Date: Description: Analysts In Media Level 9, 55 Broad Street, New York, NY, 10004 T +212 488 1777 F +212 785 2593 IMPORTANT Job#: PLEASE check this proof carefully for errors and omissions. Your

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: top five CONSIDERATIONS in choosing a hosted voip provider www.megapath.com Practical Guidance for Choosing a Hosted Voice Solution The combination of the mobile nature

More information

Partner Growth Opportunities in the Evolving UC Market

Partner Growth Opportunities in the Evolving UC Market Partner Growth Opportunities in the Evolving UC Market Market Shifts Call for a Broader Skill Set and Portfolio 9847-64 March 2015 Contents Section Slide Numbers Executive Summary 3 Market Overview 7 Customer

More information

The Business Value of SIP Trunking: Moving to IP Drives Business Innovation

The Business Value of SIP Trunking: Moving to IP Drives Business Innovation The Business Value of SIP Trunking: Moving to IP Drives Business Innovation A Frost & Sullivan Executive Briefing Sponsored by Michael Brandenburg, Industry Analyst Unified Communications & Collaboration

More information

Allstream Converged IP Telephony

Allstream Converged IP Telephony Allstream Converged IP Telephony SIP Trunking Solution An Allstream White Paper 1 Table of contents Introduction 1 Traditional trunking: a quick overview 1 SIP trunking: a quick overview 1 Why SIP trunking?

More information

VoIP in the Enterprise

VoIP in the Enterprise VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential

More information

2013 European Conferencing Services Customer Value Leadership Award

2013 European Conferencing Services Customer Value Leadership Award 2013 2013 European Conferencing Services Customer Value Leadership Award 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Acme Packet session border controllers in the enterprise

Acme Packet session border controllers in the enterprise Acme Packet session border controllers in the enterprise Large enterprises have been expanding their deployments of IP telephony (IPT) for several years now. Planning has already begun to extend the benefits

More information

SITEL Voice Architecture

SITEL Voice Architecture SITEL Voice Architecture www.sitel.com SIP Voice Architecture: What is it? And how contact center operators can save money using it. By: Kevin Weier, Director, Global Voice Infrastructure and Architecture,

More information

Company Profile. Interactive Intelligence Inc.

Company Profile. Interactive Intelligence Inc. Company Profile Interactive Intelligence Inc. Innovation A Solid Foundation Founded 1994 Publicly Traded: Nasdaq ININ Innovative, first-to-market approach 1st all-in-one platform for enterprise & contact

More information

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved.

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved. Colt VoIP Access 2010 Colt Technology Services Group Limited. All rights reserved. Business requirements Are you looking for ways to simplify management of national or even international voice services

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Converged Business Networks: Simplifying Network Complexity Sponsored by: Level 3 Melanie Posey November 2010 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

2015 North America Video Conferencing Services Buyer s Guide

2015 North America Video Conferencing Services Buyer s Guide 2015 North America Video Conferencing Services Buyer s Guide What Decision Makers Should Know about Top Providers November 2014 Contents Executive Summary... 3 Key Questions This Study Will Answer:...

More information

Cisco Hosted Unified Communications Services

Cisco Hosted Unified Communications Services Cisco Hosted Unified Communications Services Cisco Unified Communications is a comprehensive, converged IP communications system of data, voice, video, and mobility applications. It enables more effective

More information

VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise

VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise By Robert VanSickle Vice President Sales, Americas Region & Worldwide Sales Strategy VocalTec Communications www.vocaltec.com

More information

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week Course Title: No. of Hours: IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week 1 Course Duration: 3 Months (12weeks) No. Of Hours: 7 Hrs./Day- 5 days/week.

More information

PETER CUTLER SCOTT PAGE. November 15, 2011

PETER CUTLER SCOTT PAGE. November 15, 2011 Future of Fax: SIP Trunking PETER CUTLER SCOTT PAGE November 15, 2011 QUESTIONS AND ANSWERS TODAY S SPEAKERS Peter Cutler Vice President of Sales Instant InfoSystems Scott Page Subject Matter Expert Dialogic

More information

A Blueprint to the Future of Managed Services Direction of Managed Services with Cloud Initiatives

A Blueprint to the Future of Managed Services Direction of Managed Services with Cloud Initiatives A Blueprint to the Future of Managed Services Direction of Managed Services with Cloud Initiatives Key Takeaways Economic pressures and the new expectations of users, which are being driven by the growth

More information

Business Communications Solutions

Business Communications Solutions Business Communications Solutions Business Communications Goals: Productivity and Efficiency Organizations generally have two goals in pursuing new business communications solutions and services: Increase

More information

Cisco Introduces Broad Support for SIP across Packet Voice Products

Cisco Introduces Broad Support for SIP across Packet Voice Products Cisco Introduces Broad Support for SIP across Packet Voice Products External Presentation Session Number 1 Endpoints with voice driving converged IP infrastructure Voice Portals PDA Unified Messaging PC

More information

SIP Trunking and the Role of the Enterprise SBC

SIP Trunking and the Role of the Enterprise SBC SIP Trunking and the Role of the Enterprise SBC a Tango Networks ebriefing SIP trunks offer companies of all sizes the opportunity to improve and simplify their communications network while reducing costs.

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE INSERT COMPANY LOGO HERE 2014 Frost & Sullivan 1 We Accelerate Growth Product Line Strategy Leadership Award Hosted IP Telephony and UCC Services and Platforms North America, 2014 Frost & Sullivan s Global

More information

Introducing Personeta

Introducing Personeta Introducing Personeta Solution for Next Generation Converged Services Agenda Business trends The Solution Introducing Personeta Value Proposition Architecture TappS Services Key selling points 2 Communication

More information

Enabling Enterprise Mobility and Collaboration through IP Convergence. Mike Argy Global Converged Solutions Manager sprint.

Enabling Enterprise Mobility and Collaboration through IP Convergence. Mike Argy Global Converged Solutions Manager sprint. Enabling Enterprise Mobility and Collaboration through IP Convergence Mike Argy Global Converged Solutions Manager sprint.com/convergence Agenda Company Overview and Solutions Focus Technology Overview

More information

VoIP Logic Platform Feature SIP Trunking

VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform: Feature SIP Trunking Feature SIP Trunking is the most versatile and effective of the SIP Trunking platform options for VoIP Logic s Service

More information

Meeting the challenge of voice services

Meeting the challenge of voice services Meeting the challenge of voice services Executive Summary Making the most of convergence to bridge the gap between IT networks and traditional telephony. This white paper is aimed at IT support companies

More information

2015 North American VoIP Access and SIP Trunking Services Product Line Strategy Leadership Award

2015 North American VoIP Access and SIP Trunking Services Product Line Strategy Leadership Award 2015 2015 North American VoIP Access and SIP Trunking Services Product Line Strategy Leadership Award Contents Background and Company Performance... 3 Industry Challenges... 3 Product Line Strength and

More information

How Telecom Italia Empowers Customer Service from the IMS Cloud

How Telecom Italia Empowers Customer Service from the IMS Cloud How Telecom Italia Empowers Customer Service from the IMS Cloud Giacomo De Filippis, IPCC Senior Program Manager, Telecom Italia Guillaume Calot, Strategic Business Director EMEA, Alcatel-Lucent Enterprise

More information

Voice Over Internet Protocol (VoIP) Issues and Challenges William McCrum mccrum.william@ic.gc.ca

Voice Over Internet Protocol (VoIP) Issues and Challenges William McCrum mccrum.william@ic.gc.ca Voice Over Internet Protocol (VoIP) Issues and Challenges William McCrum Phone: +1 613-990-4493 Fax: Email: +1 613-957-8845 mccrum.william@ic.gc.ca Content Network Evolution and drivers VoIP Realizations

More information

Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets. Cisco System s Performance in Enterprise Media Gateway Market

Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets. Cisco System s Performance in Enterprise Media Gateway Market Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets Cisco System s Performance in Enterprise Media Gateway Market Market Share Leadership Award Enterprise Communications

More information

North America Business VoIP Service Scorecard

North America Business VoIP Service Scorecard North America Business VoIP Service Scorecard Excerpts This is an excerpt of the report provided at no charge that provides detailed information on IntelePeer, key summary information, detailed information

More information

IP Converged Services

IP Converged Services IP Converged Services Company Milestones 2000 2002 2003 2008 Surpassed 600 customers, including multiple top-tier carriers YTD Acquired Carrier Access Corp. 2007 2006 2005 2004 Announced the iconnect solutions

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information

The Case for Managed Infrastructure Services

The Case for Managed Infrastructure Services The Case for Managed Infrastructure Services By Jim Metzler Jim@Kubernan.Com Introduction Providers of network transmission services have been evolving their infrastructures toward a next generation network

More information

How SIP for Enterprise Powers Unified Communications

How SIP for Enterprise Powers Unified Communications How SIP for Enterprise Powers Unified Communications Written by Steven Shepard, President, Shepard Communications Group, LLC xo.com How SIP for Enterprise Powers Unified Communications AUTHORED BY: Steve

More information

Session II: Hosted & Managed VOIP

Session II: Hosted & Managed VOIP Session II: Hosted & Managed VOIP An Educational Session Presented to the ITPX / NCUG 2011 Conference April 11, 2011 ~ 1 ~ Deploying VOIP: Multiple Approaches Training? Disaster Recovery? Support? Staffing?

More information

Service Providers Need to Identify Specific Customer Needs and Offer Targeted Products

Service Providers Need to Identify Specific Customer Needs and Offer Targeted Products Brochure More information from http://www.researchandmarkets.com/reports/365649/ VoIP Services Description: Service Providers Need to Identify Specific Customer Needs and Offer Targeted Products Enterprises

More information

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Michael Harris Kinetic Strategies 1 Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Information technology

More information

Analysis of the North American Hosted IP Telephony and UCC Services Market. The Perfect Storm for Cloud Unified Communications & Collaboration

Analysis of the North American Hosted IP Telephony and UCC Services Market. The Perfect Storm for Cloud Unified Communications & Collaboration Analysis of the North American Hosted IP Telephony and UCC Services Market The Perfect Storm for Cloud Unified Communications & Collaboration July 2015 Contents Section Slide Number Executive Summary 3

More information

Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise

Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise The Changing Landscape IP-based unified communications is widely deployed in enterprise networks, both for internal calling

More information

S-Series SBC Interconnect Solutions. A GENBAND Application Note May 2009

S-Series SBC Interconnect Solutions. A GENBAND Application Note May 2009 S-Series SBC Interconnect Solutions A GENBAND Application Note May 2009 Business Requirements A ubiquitous global voice service offering is the challenge among today s large service providers. The need

More information

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks)

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks) Course Title: Prerequisites: Training Program (5 months) IP Implementation in Private Branch Exchanges Must fresh graduates Communication/Electronics Engineers" 1- Soft Skills Training (4 weeks) 1. Communication

More information

North American Enterprise Telephony Implementation and Management Services Market Advancements in Internet Protocol (IP)Technology Spark Interest in

North American Enterprise Telephony Implementation and Management Services Market Advancements in Internet Protocol (IP)Technology Spark Interest in North American Enterprise Telephony Implementation and Management Services Market Advancements in Internet Protocol (IP)Technology Spark Interest in Managed Services December 2011 Contents Section Slide

More information

SIP TRUNKING 2.0 Not all SIP Trunking Service providers are alike! TXI The BroadWorks SIP Trunking solution SIP Trunking A transport-neutral Legacy

SIP TRUNKING 2.0 Not all SIP Trunking Service providers are alike! TXI The BroadWorks SIP Trunking solution SIP Trunking A transport-neutral Legacy SIP TRUNKING 2.0 Not all SIP Trunking Service providers are alike! TXI offer BroadWorks SIP Trunking which is a truly unique solution that delivers the most profitable SIP trunking service offering and

More information

Have capital expense budget restrictions Want to focus more IT resources on the core business

Have capital expense budget restrictions Want to focus more IT resources on the core business Hosted PBX Hosted PBX What is Hosted PBX? A highly scalable, cloud-based, Communications-as-a-Service (CaaS) offering Allows multi location businesses and organizations to: Dramatically reduce the capital

More information

2013 North American Hosted IVR Market Share Leadership Award

2013 North American Hosted IVR Market Share Leadership Award 2013 North American Hosted IVR Market Share Leadership Award 2013 Market Share Leadership Award Hosted IVR North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

IP-PBX for Small to Large Enterprises

IP-PBX for Small to Large Enterprises IP-PBX for Small to Large Enterprises WHITE PAPER May 2011 Contents Executive Summary Pg.1 IP Telephony An Overview Pg. 2 Matrix IP-PBX solution for Small to Large Enterprises Pg. 4 Benefits of IP-Telephony

More information

2015 Unified Communications, SIP, and SBC Plans and Priorities

2015 Unified Communications, SIP, and SBC Plans and Priorities 2015 Unified Communications, SIP, and SBC What s hot, and what s not December 2014 Sponsored by: Sonus Networks, Inc. Introduction Unified Communications (UC) has been one of the most far-reaching developments

More information

Dialogic and BroadSoft:

Dialogic and BroadSoft: Brochure Dialogic and BroadSoft: Converged Unified Communications Solutions for Service Providers The Dialogic BroadSoft Advantage Advanced calling features, seamless, secure any-to-any connectivity, and

More information

Award-winning VoIP business solutions VOIP SOLUTIONS DIALEXIA.COM / INFO@DIALEXIA.COM

Award-winning VoIP business solutions VOIP SOLUTIONS DIALEXIA.COM / INFO@DIALEXIA.COM Award-winning VoIP business solutions Breaking Communications Barriers 13 years of innovations in VoIP Dialexia Communications is an award-winning telecom software & services company established in 2001

More information

2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award

2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award 2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award 2013 Entrepreneurial Company of the Year Award Hosted IP Telephony and UC Services North America, 2013

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Voice Transformation: The Path to Unified Communications Sponsored by: AT&T Amy Lind November 2012 Courtney Munroe Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Any to Any Connectivity Transparent Deployment Site Survivability

Any to Any Connectivity Transparent Deployment Site Survivability Any to Any Connectivity Transparent Deployment Site Survivability The Performance You Want. The Installation Simplicity You Expect. Quintumʼs innovative solutions are The Perfect Fit for Enterprise& Service

More information

SIP Trunking Is a Building Block of Unified Communications

SIP Trunking Is a Building Block of Unified Communications SIP Trunking Is a Building Block of Unified Communications by Zeus Kerravala August 2010 Executive Summary Organizations today are undergoing a major transformation to global, Anywhere Enterprises, and

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Voice and Data Convergence

Voice and Data Convergence Voice and Data Convergence Business Benefits and Deployment Strategy WHITEPAPER - MAY 2012 Data & Internet Voice & Mobile VOICE AND DATA COVERGENCE 2012 2 INTRODUCTION Over the past six years we have seen

More information

Partnering for Success in Market Transition

Partnering for Success in Market Transition Partnering for Success in Market Transition Trần Ngọc Vinh Business Development Manager Managed Services Cisco Vietnam tranvinh@cisco.com 2006 Cisco Systems, Inc. All rights reserved. tranvinh@cisco.com

More information

I D C T E C H N O L O G Y S P O T L I G H T. K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market

I D C T E C H N O L O G Y S P O T L I G H T. K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market I D C T E C H N O L O G Y S P O T L I G H T K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market March 2015 Adapted from U.S. Business Hosted IP Voice Services 2013 2017 Forecast

More information

SIP Trunking to Microsoft Lync (Skype for Business) Server

SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Microsoft Lync (Skype for Business) Server SIP Trunking to Lync/Skype for Business Server The emergence of Unified Communications integrating communications services into desktop and mobile

More information

MPLS/IP VPN Services Market Update, 2014. United States

MPLS/IP VPN Services Market Update, 2014. United States MPLS/IP VPN Services Market Update, 2014 United States August 2014 Contents Section Slide Numbers Executive Summary 4 Market Overview & Definitions 8 Drivers & Restraints 14 Market Trends & Revenue Forecasts

More information

Capturing Major Growth in Commercial Services

Capturing Major Growth in Commercial Services Capturing Major Growth in Commercial Services An Untapped Market Opportunity for Cable MSOs Author Rob Rowello August 2011 Cisco Internet Business Solutions Group (IBSG) Cisco IBSG 2011 Cisco and/or its

More information

Insource, Outsource and Federate

Insource, Outsource and Federate article When Enterprises migrate to UC: Insource, Outsource and Federate By Hugh Goldstein, VP Strategic Alliances, Voxbone Voxbone US LLC - San Francisco Office 535 Voxbone Mission US St San 535 Mission

More information

SIP Trunking with Microsoft Office Communication Server 2007 R2

SIP Trunking with Microsoft Office Communication Server 2007 R2 SIP Trunking with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY

More information

SIP Trunking: Second-Wave Benefits

SIP Trunking: Second-Wave Benefits Trunking: Second-Wave Benefits trunking initially provided network savings to customers, but there are additional "second-wave" benefits to consider Reference Code: OT00050-002 Publication Date: January

More information

Microsoft Lync Transforms Business Communications

Microsoft Lync Transforms Business Communications Microsoft Lync Transforms Business Communications September 2012 Prepared by: Zeus Kerravala Microsoft Lync Transforms Business Communications by Zeus Kerravala September 2012 º º º º º º º º º º º º º

More information

Copyright and Trademark Statement

Copyright and Trademark Statement Contents VoIP Starts with SmartNode...3 Why SmartNode?...3 SmartNode Product Comparison...5 VoIP Appliance with Embedded Windows...7 Carrier-Grade TDM + VoIP SmartMedia Gateways...8 Enterprise Solutions...9

More information

IP Telephony Basics. Part of The Technology Overview Series for Small and Medium Businesses

IP Telephony Basics. Part of The Technology Overview Series for Small and Medium Businesses IP Telephony Basics Part of The Technology Overview Series for Small and Medium Businesses What is IP Telephony? IP Telephony uses the Internet Protocol (IP) to transmit voice or FAX traffic over a public

More information

VoIP Predictions for 2009 and Beyond By Clare Kaufman

VoIP Predictions for 2009 and Beyond By Clare Kaufman Presented by: Vendor Guru TM VoIP Predictions for 2009 and Beyond By Clare Kaufman Contents Introduction...2 The Year of Business VoIP Value 800...2 Integration...2 Quality and Features...3 Cost...3 Case

More information

Creating the Unified Multi-Service Demarcation Point

Creating the Unified Multi-Service Demarcation Point Creating the Unified Multi-Service Demarcation Point Powered by AudioCodes Multi-Service Business Gateways (MSBG) The Challenge Enterprise organizations building their ICT infrastructure face many challenges.

More information

Contact Center Applications Market in India CY 2014

Contact Center Applications Market in India CY 2014 Contact Center Applications Market in India CY 2014 Customer Experience and Omnichannel Interaction Leading to High Adoption 9AC4-70 June 2015 Contents Section Slide Number Executive Summary 3 Market Definitions

More information

Cisco Virtual Office Unified Contact Center Architecture

Cisco Virtual Office Unified Contact Center Architecture Guide Cisco Virtual Office Unified Contact Center Architecture Contents Scope of Document... 1 Introduction... 1 Platforms and Images... 2 Deployment Options for Cisco Unified Contact Center with Cisco

More information

Emerging Trends in Unified Communications Applications and Services Market in India H1 2014

Emerging Trends in Unified Communications Applications and Services Market in India H1 2014 Emerging Trends in Unified Communications Applications and Services Market in India H1 2014 Rising Customer Expectations Lead to Higher Adoption of Unified Communications Solutions 9ABD-64 January 2015

More information

Cisco Unified Intelligent Contact Management Enterprise 7.2

Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated

More information

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

VoIP Logic Platform: Peering SIP Trunking

VoIP Logic Platform: Peering SIP Trunking VoIP Logic Platform: Peering SIP Trunking VoIP Logic Platform: Peering SIP Trunking Peering SIP Trunking is a high demand service offering for VoIP Logic s Service Provider Partners (SPPs) who are selling

More information

IP Telephony Deployment Models

IP Telephony Deployment Models CHAPTER 2 Sections in this chapter address the following topics: Single Site, page 2-1 Multisite Implementation with Distributed Call Processing, page 2-3 Design Considerations for Section 508 Conformance,

More information