Company Profile. Business Name SYSCOM (USA) INC. Locations. Seishi Sato. Date of Incorporation May 24, Capital Investment $ 3,200,000.

Transcription

1 SYSCOM (USA) INC.

2 Company Profile Business Name SYSCOM (USA) INC. CEO Seishi Sato Date of Incorporation May 24, 1990 Capital Investment $ 3,200, Stock Holders Locations [Headquarters] New York 1 Exchange Plaza 55 Broadway,17th Floor New York, NY Tel: / Fax: [Branch Offices] Los Angeles S. Western Avenue, Suite 240, Torrance, CA Tel: / Fax: Seishi Sato -- CEO NEC Corporation, Japan Engineering 68% Admin 8% 280 shares (93.3%) 20 shares ( 6.7%) Sales/SE 24% San Francisco/Bay Area 1400 Fashion Island Boulevard, Suite 315, San Mateo, CA Tel: / Fax: SF Office NY Headquarters # of Employees (100 plus) LA Office 2

3 In Million Dollars Sales History Forecast

4 SYSCOM Organization Chart Board of Directors CEO CTO Secretary Treasurer Business Solution Dept. clavis (Cloud Service Dept.) SI Solution Dept. (East) SI Solution Dept. (West) Customer Relations Sales / Marketing Sales / Marketing Sales / Marketing Engineering Engineering Technical Support Center (R&D) SE / System Engineering Enterprise SE / System Engineering LA Field Operation Solution System Development Customer Support Center(CSC) NY Field Operation SF Field Operation 4

5 Services Provided Business Solution (ERP/CRM) ERP System Design & Consultation ERP Package Installation & Help Desk POS System Implementation & Help Desk Security & Business Improvement Consulting IT Policy Creation and Consultation SI Solution (IT Infrastructure) Network & Server System Design/Implementation Server Virtualization / Storage Solution IT Security System Design & Consultation Unified Communication ( Voice / TV Conference / VoIP / Wireless ) IT System Relocation / Office & Factory Cabling IT Customer Service System Operation & Maintenance (24/7/365, Maintenance & Support) Help Desk Service PC & Server On-Site / Remote Service IT Professional Staffing Emergency Trouble Call Acceptance Cloud DC Service Cloud Consultation Service Cloud System Establishment Cloud Operation Service A Variety of IaaS/SaaS Solutions (VPS/VDI/Bakcup/GroupWare/Mail) ERP/Business Operation Application Hosting Professional Operation Service 5

6 Syscom Office Locations / Project Base Project Implementation in Any US City SYSCOM Offices New York, NY (Tri-state NY, NJ, & CT area) Los Angeles, CA (South California) San Francisco/ Bay Area, CA (North California) 12 ICT partner companies in Japan. 3 ICT partner companies in Mexico. 1 ICT partner company in Brazil. 1 ICT partner company in London, UK Project Base Atlanta, GA Chicago, IL Detroit, MI Washington DC North Carolina Houston, TX Seattle, WA Honolulu, HI Florida Alabama Utah Denver Arizona Alaska Canada Mexico, Brazil other south American countries **And many others(see on the map) 6

7 Solution & Service Overview Business Solution SI Solution Customer Support Cloud Solution ERP Implementation Consultation MS DyanmicGP/NAV/AX ERP Project Management POS System Linking Internal Compliance / J-SOX Consultation Documentation RCM Creation IT Infrastructure Relocation / Construction Relocation Consultation Cabling Office & Factory IT Environmental Establishment Support Server/Storage System Design & Implementation Onsite or Remote IT Help Desk Software Update New Module Addition Software Configuration Log Analysis 24/7 On-site System Maintenance Service in Major US Cities VPS (Virtual Private Server) SaaS (Software as a Service) Mail Hosting Groupware File Sharing Remote Backup Service Operational Application Hosting Service Web Hosting Authentication Server Hosting IT Policy Creation Support Current System Analysis New System Plan Verification System Audit Consultation Business Helpdesk Accounting Helpdesk Server Virtualization LAN / WAN Security / VPN Design & Implementation Unified Communications Design & Implementation IP Phone system IP TV conference Operational Support IT Professional Staffing Customized VPS-CLOUD Operation Service Data Center Operating Service 7

8 Solutions Offered SI Solution Cloud Solution ERP Solution 8

9 ICT Infrastructure Implementation Service Server Solution Storage Solution Network/Voice Solution Support Solution Server Virtualization Storage Devices Network Devices Troubleshoot/Support Call Center Desktop Virtualization DR BCP Security Monitoring Operation Backup Archiving Unified Communications Help Desk A Wide Range of Products A Wide Range of Products A Wide Range of Products Outsourcing 9

10 Server/Virtualization/Storage Solution With engineering skills perfected through our long experience in SI, we provide new IT infrastructure to our customers Meet the needs of different scales of businesses with a variety of storage lineups Public/private cloud support using customer s assets (P2V) 10

11 Server/Virtualization/Storage Lineup With years of experience selecting products suited to our customer s needs, we can offer smooth system implementations Backup Platform Virtualized Server Client Platform Thin Client Server Platform Storage Platform Network Platform Many other appliance vendors 11

12 Product Lineup With SYSCOM s extensive partner network, we can construct system environments tailored to our customer s needs. 12

13 Unified Communication Unified Communication Call Control Server IP Phone Web Address Book Unified Messaging Cisco WebEx Cisco Jabber Collaboration Application Customer Collaboration Cisco Unified Contact Center Cisco Telepresence Telepresence By unifying various disparate communication methods, our customers can achieve greater operational efficiency and cost reductions. Unified Communication Methods: Voice FAX Instant Messenger(IM) Teleconference/Video Conference Mobile Devices Voice Mail We build effective communications infrastructure based on unified system design. 13

14 Wireless LAN Solution Wireless Device Icon Details WLAN Controller (Wireless Integrated Management Device) Access Point AP AP AP Access Point (AP) - Wi-Fi - IEEE a/b/g/n Wireless Devices -Laptop -Portable Device/ Scanner -Wireless IP Phone & Other Wi-Fi Devices AP Cable Line A AP AP AP Cable Line A WLAN Controller SYSCOM offers Advanced Wireless LAN Networks for Offices, Factories and Warehouses. Factory/Warehouse, Large Scale & Wide Range Wireless LAN Solution Dead-Spot Detection and Solution Fast Roaming in the Entire Area Self Healing System that Achieves Redundant Coverage of Each Access Point Wireless Network Security Centralized Wireless LAN Controller Full Redundant LAN Environment Cabling (CAT5e/6, Fiber and Power) 14

15 New Office Infrastructure/Relocation Project Management Plan, Design and Implement Establishment / Relocation of Small to Large Scale Offices Office Cabling Wiring and Network Design that meets Client s Requirements Carrier / ISP Coordination Scheduling, Turn-up Testing and Reporting Vendor Coordination Electronic Outlet Planning & Scheduling Coordination with Movers and Furniture Vendors Documentation (Wiring Map, Project Schedule, etc.) 15

16 Field Maintenance Service We Support Our Clients IT System Operation with Flexible Maintenance Plans Ranging from Fixed to Customized support Sample Service Menu (Standard) Call Acceptance Hours *U.S. Local Time(Except Hawaii) Weekday 9:00~17:00 / 24/7 Ticket system for tracking customer requests Remote trouble isolation/shooting Onsite trouble shooting Inquiry with HW/SW vendors / Replacement parts arrangement Monitoring supported devices, servers / Service monitoring Periodical maintenance 16

17 Customer Support & Flow Sales セールス Customer お 客 様 Escalated Support Provided by Dedicated Support Team インフラサポート SI Support ERPサポート Support Tel: 212-xxx-xxxx Tel: 212-xxx-xxxx システムエンジニアリング System Engineering Department 部 Call Center コールセンター Provided Service 提 供 オペレーション Trouble Isolation Call 1. コール Acceptance 受 付 5. サービス リクエスト Service Request Contract 2. 契 約 確 認 Check 6. ステータス チェック Status Check Case 3. ケース オープン Open 7. ケース クローズ Case Close 4. 一 次 切 り 分 け Service サービス リクエスト Request Service サービス リクエスト Request Service サービス リクエスト Request Customer Support Center (CSC) EDGE Clavis Business Level 1 Level 2 Solutions Service サービス リクエスト Request Service サービス リクエスト Request Service サービス リクエスト Request Department Network Mail & Web Hosting / Housing PC / Server VoIP VPS ERP Virtualization / SAN PBX / Fax Cloud Services IT Policy & Security 17

18 Outsourcing Service We Also Cater to our Clients Need for IT Personnel Staffing SYSCOM IT Outsourcing Scope Maintenance Troubleshooting Monitoring OS, Patch, Version Upgrade Management /Operation Network Diagram Update Inventory List Update IT Management/Operation Support Proposal Infrastructure Planning Market Trend Research and Validation Risk Management PRF Support Proposal IT Professional Knowledge Design/ Implementation RFP Creation Purchasing Project Management Implementation Scheduling Vendor Control Carrier Coordination Manufacturer Coordination Vendor Coordination 18

19 clavis Cloud Data Center Service SYSCOM Data Center Service Service Provided in 4 locations within the US (NY&CA Area) World-class High Security Environment Data Center with the largest IX in the US (NY DC) Variety of Tier 1 ISPs Available at Reasonable Prices Easily Accessible Disaster Recovery Locations for Customers Located in the Manhattan Area Providing two sites in EAST/WEST eliminates geographical Network latency. Service can be offered though collaboration with a Japanese Carrier or DC Cooperating with DC in Japan makes DR, ERP and application access more efficient. 19

20 North America Data Center Locations clavis has three Data Center locations within the United States. Because SYSCOM s offices are geographically close to each of the three data centers we are able to provide quick and flexible service in any emergency situations. SYSCOM (USA) INC. has locations in NY (HQ), LA and SF 20

21 Customized Cloud(Data Center SI) Applying our 24 years of experience in SI operations to our Data Center operations, our customized cloud service provides superior system/network infrastructure. ~Features~ SYSCOM is neither a vendor nor a carrier; we propose the solution best suited to the customer s needs no more, no less. Design, Procurement, Construction, Operation, Maintenance, DCP, DRP, BCP One-stop Provider for DC Service By utilizing knowledge and data gathered through post-project maintenance, we are able to propose sensible future expansion options Easy to start; there is No need to purchase server or prepare server infrastructure Flexible hybrid cloud implementation combined with customer s IT assets ~Services Offered~ Virtual Hosting Service VPS Server Design (Sizing, Product Selection/Procurement), Environment Establishment(OS Setting, NW Setting, Virtualization Setting) Database Installation, SSL Setting, etc. System Network/Infrastructure Installation Total Network Design, Firewall Installation, Router/Switch Setup, Load Balancer Installation Internet (WWW, DNS, PROXY, etc.), Setup, Anti-virus Solution, VPN Implementation Operational Installation Support Operation Design, Monitoring Design, Monitoring Implementation, Backup/Restore System 21

22 Cloud Services Offered 22

23 Microsoft ERP Package Product Series Dynamics ERP Series Microsoft Dynamics AX (Flagship Product) Microsoft Dynamics NAV Microsoft Dynamics GP 23

24 Dynamics ERP Packages What is the Dynamics Series? For Medium to Large Businesses : Microsoft s Flagship ERP Package (Supported with an Extensive Network of Microsoft Partners Developing Industry-Specific Features) For Small to Medium Businesses (Designed for Businesses Requiring Semi-Customized Systems with a Variety of Features) For Small to Medium Businesses (Simple, Out of the Box Solution) Microsoft Dynamics Advantages Ease of use, can be operated intuitively by customers familiar with Microsoft Windows Highly flexible and customizable, with various integration options. Multi-Company support Multi-Currency and Localization Features 24

25 Dynamics ERP Packages ERP Package Selection Guidelines Criteria Dynamics AX Dynamics NAV Dynamics GP Industry Customer Requirements Complex/Globa l Trade, Manufacturing Trade, Logistics Complex Complex Standard Internal Control Required Required Required General Ledger Inventory Management Manufacturing Customization Required Partially Required Other Requires Customization Large EU Market Share Not Required Has U.S. Specific Settings 25