SMALL BUSINESS OUTSOURCING

Transcription

1 SMALL BUSINESS OUTSOURCING PCs on Lease 24X7 Remote Supports Professional Fees Service Level Agreement

2 SMALL BUSINESS OUTSOURCING (SMO) CONNECTING YOUR BUSINESS TO THE TECHNOLOGY RESOURCES YOU NEED Implement HexCode Technologies ideas of IT Operational function in your company. HexCode is dedicated to ensure a trouble free work environment for you and that too, within a reasonable cost and effort. HexCode works with an idea, to provide best possible services, within the price reach of you, by using (a) its expertise on automating many processes together, and thereby reducing the amount of human labor in offering these services, to you, (b) Using cost effective engineering services remotely from India/Nepal (C) Blending the combination of on-site and off-site work In other works, whatever can be done cheaply from off site will be done from off-site, remotely and whatever will needed to be done on-site, will be done on-site using Japan based engineer. All off-site and on-site engineers will be Japanese language proficient. Work on your core competencies while we keep your IT working as your VIRTUAL IT department Flexible solutions for your business needs HexCode is ensuring that you will get covered by any and all of the following enterprise class services: 1. A known pre-committed budget for your day to day IT operation. It is not going to vary for your day to day work, including emergency, as you will be covered by 24X7 on-sitecum-remote service offerings. 2. Basic Disaster Recovery services, included. Internet connection is a must. Backup on cloud included. 3. Optional Server virtualization, if required. Success of this project is dependent not only on the human resource based services supply, but also on your own commitment to develop these services, as a partner to success. 4. Your entire IT operational work (only services/labor part) will be covered, except additional hardware & software or their service related replacements and consumables. 5. Cost effective optional offshore (India/Nepal) or near shore IT application development or support, just like big enterprise companies. 6. Proactive automatic maintenance to prevent failure during normal working hours. E- mail server maintenance. 7. SharePoint server maintenance. 8. Reduction of cost and high efficiency consultancy. Technology roadmap for decision maker. 9. License management and compliance. 10. Your site will be dedicatedly looked after by one of our engineer, who will discuss the issues (in case he alone cannot resolve it), with other HCT experts, and provide you a solution. He will be your sole point of contact.

3 Scheme-1 Offers Deployment and migration in to Windows 7 from Windows XP, new PC joining your Organization Network/Active Directory RESTRICTIONS Applied under Scheme-1 Condition is minimum 3 year contract. Scheme 2 Offers 24x7 Supports HexCode Technical Experts will be available to you ROUND THE CLOCK to provide you solution for all your IT Operation issues related to Server, Desktop and Network issues Support via telephone, and chat. NOTE: Scheme 2 Offer does not cover Office move. Week end/holidays onsite support. Onsite support out of business hour (6:00PM to 9:00AM). Major infrastructure change including Server replacement or new Server commencement or additional Assets/ devices. We offer Desktop PCs on Lease SCHEME 1 Desktop Computers LEASE service (includes Windows 7 Operating System deployment & migration of User Data) PROFESSIONAL FEES: JPY 3000 per month per PC for 36 months. SCOPE OF SERVICES: New Client PC will be supplied along with Windows 7 Professional License (OEM) with 3 years hardware Warranty. (Microsoft Office not included) SPEC OF MACHINE: Windows 7 Professional 32bit SP1 Regular Edition (Japanese Edition) AMD Sempron (TM) 150 Processor(2.90GHz) AMD chipset 2GB RAM 250GB Hard Disk Drive ATI Radeon(TM) HD 4200 Graphics(Built-in chipset) 16 Speed DVD-ROM Drive (Serial ATA) High Definition Audio Gigabit Ethernet BCM 5761 PS/2 Standard Keyboard (109A keyboard Japanese version) USB Optical Mouse Video Display unit JWord (Japanese Keyword Search) Standard 3 years warranty. SCHEME 2 IT OPERATION SUPPORT SERVICES for regular business continuity. PROFESSIONAL FEES: Based on size of your Organization IT Infrastructure you pay monthly: Click here to calculate the fees

4 SCOPE OF SERVICES No limitations of support call/hour for regular business continuity. HexCode will provide On Call onsite Desktop, Server and Network Support during normal office hours from 9:00AM to 5:00 PM during all business working days. Out of these hours, additional on-site service hours will be charged at JPY 6000 per hour, plus transport cost. Remote support for Desktop, Network and Server will be available via telephone, and chat round the clock. All other Line-Of-Business Applications including Microsoft Office will be deployed automatically using HexCode unique OS Deployment solution EasyMig. Client PC will join the Organization Network/Active Directory and complete user profile migration along with Login script migration after deployment of Windows 7 Operating System. Three months of paid trial offer. After the completion of 3 months, minimum service contract term will be converted into 3 years contract. Network troubleshooting (does not include wiring but patching includes). Printer troubleshooting included. Under Scheme 2 we also cover Each additional server will cost JPY 25,000 per month for maintenance cost. Network support & Consultancy included. Network cabling & infrastructure build out is at optional additional cost. Onsite support will be available during normal business day, 24/7 remote support outside business hours. Disaster Recovery services and consultancy included. Remote VPN access consultancy included. SLA FOR THE SUPPORT SERVICE Support Call Priority 1 Critical, all or most of the users are impacted and not able to work. Major show stopper HexCode Action Remote Support: within 2 business hours On site: 4 business hours if the same falls within normal office hours, otherwise next business day. Support Call Priority 2 High, one or more users impacted but no impact on business continuity. Not a show stopper HexCode Action Remote Support: within 4 business hours On site: 8 business hours Support Call Priority 2 Normal HexCode Action Remote Support: within 2 business days On site: 3 business days

5 HEXCODE CLOUD BACKUP REFERENCE LIST OF SERVICES APPLIES TO Cloud Backup and Disaster recovery (Storage & Upload cost extra): BACKUP OF IMPORTANT DIRECTORIES, AS PER AGREED SCHEDULE MS SQL SERVER BACKUP ORACLE BACKUP MYSQL BACKUP MAC CLIENT BACKUP WINDOWS DESKTOP BACKUP SOLARIS BACKUP LINUX BACKUP HEXCODE CLOUD BACKUP COMPREHENSIVE LIVE BACKUP HexCode offers backup solution for Windows Systems. It is highly flexible and feature-rich; backup everything including live applications such as SQL Server and Exchange, to highly dependable storage clouds. Backup Anything: Choose any files unlimited size, any extension Open/locked files such as Outlook.pst files Backup Live Applications such as SQL Server, Exchange, SharePoint, MySQL, and Oracle without any disruption Backup Windows System State FOR DISASTER RECOVERY Backup external drives and network drives Cost of the consumable items like Cloud storage size requirement and volume of Data to be backed up at each interval will be charged separately and is not included within the Scheme-2 Professional Fees. Implement your backup strategy as per your Organization need: Combine Full/Incremental/Differential backup levels as per your redundancy and restore time consideration. Freely specify how long you want to keep your backup data on local or cloud storage Powerful, flexible scheduling Support for Hybrid backups for faster restores and enhanced redundancy Feel safe and secured Optional 128 bit SSL transfer Optional per user, Windows PFX certificates based 128 bit encryption using ARC4 algorithm Data is directly uploaded to cloud and is never sent to any other server Stringent access control enforced.

6 REFERENCE LIST OF SERVICES APPLIES TO Server: REFERENCE LIST OF SERVICES APPLIES TO desktop and laptop Computers: REFERENCE LIST OF SERVICES APPLIES TO Firewall and security: COMMON ADMINISTRATIVE TASKS BACKING UP AND RESTORING DATA CHANGING GROUP MEMBERSHIPS CHECKING EVENT LOGS CREATING ADMINISTRATIVE SCRIPTS CREATING LOGON SCRIPTS CREATING USER AND GROUP ACCOUNTS DEPLOYING AND UPGRADING SOFTWARE INSTALLING A DHCP SERVER INSTALLING A DOMAIN CONTROLLER MANAGING APPLICATIONS ON A LOCAL COMPUTER MANAGING APPLICATIONS REMOTELY MANAGING DIRECTORY REPLICATION MANAGEMENT TASKS FOR DISKS AND VOLUMES FILE AND FOLDER MANAGEMENT MANAGING NETWORK PRINTERS MANAGING SERVERS REMOTELY MANAGING SERVICES MONITORING NETWORK TRAFFIC MONITORING SECURITY-RELATED EVENTS MONITORING SERVER PERFORMANCE RESETTING USER PASSWORDS SAFEGUARDING YOUR SYSTEM SCHEDULING TASKS SETTING UP DNS SETTING UP TCP/IP SETTING USER AND GROUP SECURITY SERVER MAINTENANCE SHAREPOINT SERVER MAINTENANCE WEBSITE MAINTENANCE SERVER S EVENT LOG MONITORING APPLYING HOTFIXES AND PATCHES NEW USER S SETUP COMMON ADMINISTRATIVE TASKS CHECKING EVENT LOGS CREATING USER AND GROUP ACCOUNTS DEPLOYING AND UPGRADING SOFTWARE MANAGING APPLICATIONS MANAGEMENT TASKS FOR DISKS AND VOLUMES FILE AND FOLDER MANAGEMENT CONFIGURING NETWORK PRINTERS MANAGING SERVICES MONITORING NETWORK TRAFFIC MONITORING SECURITY-RELATED EVENTS MONITORING PERFORMANCE RESETTING USER PASSWORDS SAFEGUARDING YOUR SYSTEM SCHEDULING TASKS SETTING UP TCP/IP AND DEVICES SETTING USER AND GROUP SECURITY ANTIVIRUS SIGNATURE FILE UPDATE APPLYING HOTFIXES AND PATCHES MANAGING EXTERNAL NETWORK CONNECTIONS MANAGING THE IP SCHEMA MANAGING VPN MANAGING VOICE NETWORK MANAGING ANTIVIRUS AND ANTIVIRUS UPDATES CONTACT US TODAY NISHIOJIMA VIEW HEIGHTS #201, OJIMA KOTO-KU TOKYO JAPAN TEL: +81 (3) FAX: +81 (3) smo-jp@hexcodetechnologies.com