Linexcom Sdn Bhd. ict Group of Companies ver1.2

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1 Linexcom Sdn Bhd No. 9B, 1 st Floor, Jalan PJS 1/27, Petaling Jaya, Selangor, MALAYSIA General : Fax : Web Page : ict Group of Companies ver1.2

2 ABOUT US LINEXCOM Sdn Bhd provides professional Network, System, Broadband & Wireless design, project management and implementation services for local SMI, SME Business and Large organizations. Over the years, the service team has acquired extensive experience in building new networks, improving existing ones etc. Based on our client's requirements, our involvement in projects varies from project management consulting to turnkey deliveries, with the scope of our services tailored to meet each project's requirements, from network planning to integration. Our goal is to be an extension of our clients information technology and infrastructure team and empower our clients with the knowledge and resources to create a more efficient, effective and competitive business environment, while maximizing our clients return on their technology investments. We make sure all objectives are measurable and accomplished by creating a clear vision and road map prior to implementation. We focus on our clients business needs and help them accomplish their goals by creating a strong partnership with our clients. At Linexcom, we add a new dimension to the field of connectivity and service. LINEXCOM Profile 1

3 Linexcom Mission is simple and straightforward Purpose LINEXCOM exists to provide fast, reliable technical assistance to local SME Business/Large Enterprise/Government. LINEXCOM sells Solutions & Results! Vision Our focus is to be a resource to our clients existing IT and communication teams and help build an IT and communication infrastructure, which will address their business needs and maximize their return on investment. Our application of industry best practices in project management and project roll out is one of the keys to our success. Mission LINEXCOM works closely with there partners world's leading technology product developers and manufacturers to deliver solutions to meet there clients short and long -term business needs. LINEXCOM focuses on keeping mission-critical information technology systems up and running -- for businesses that rely on these systems to maintain a competitive advantage. Marketing Slogan Your One Stop ict Solution LINEXCOM Profile 2

4 IT CONSULTING, INTEGRATION AND SUPPORT LINEXCOM is the industry leader in meeting the everchanging demand for information technology and network infrastructure services. Network/System Study and Analysis Network and System Integration Network Management/Administration IT Security Assessment and Audit Network/System Base lining Project Management Network/System Troubleshooting Network/Security Operation Center On-site Technical Services Remote Network Management LINEXCOM has developed strong strategic alliances with various industry leaders. These alliances provide LINEXCOM with access to existing and emerging technologies, and related training resources to ensure that we have the technical depth needed to deliver quality solutions. We have the capability and expertise to design, plan and implement small to large size information technology solutions including Global Network Infrastructure & Enterprise Systems. We focus on the long-term benefits and value to our clients. We structure our engagements so that we work closely with our clients to ensure knowledge transfer, and empower them to successfully manage operations and maintain the systems upon the conclusion of the engagement. Our LAN/WAN expertise, combined with our extensive business background, allows us to build, add, move, or migrate your existing network infrastructure to one which is more robust, modern and technologically advanced, with minimal downtime, cost and disruption of productivity. LINEXCOM security experts can provide detailed recommendations after performing security assessment and vulnerability scans against your company's internal network as well as public facing systems that can be potential hacking targets from the Internet. LINEXCOM Profile 3

5 STRUCTURED PREMISES CABLING SERVICES Our experienced project managers utilize the latest project management techniques developed by Pinnacle and work closely with our clients to ensure projects are completed on time and within budget Each cabling installation is tested and certified by trained quality-assurance engineers and technicians. Final test results are documented and submitted to clients after project completion. An on-going comprehensive training program provided by leading data communication equipment manufacturers and leading industry organizations ensures that our staff is current in the latest technology and services. Site Surveys, Design and Engineering Cabling Maintenance Turnkey Structured Wiring Installation Cabling/Network Troubleshooting Project Management & Planning Cabling System Testing Pinnacle offers a menu of services and we are experienced in various cabling systems including and not limited to: Inside/Outside Plant Horizontal, Riser, Backbone Voice/Data/CATV Data Center Build-out CAT3, CAT5E, CAT6, CAT6E, Coax Fiber Optics LINEXCOM Profile 4

6 Network Engineering Services System Integration Network Design and Implementation. Microsoft Windows Network Design. Provide network study, design, consultancy and Implementation. LAN, WLAN, VPN and WAN connectivity setup. DNS & DHCP Server setup. Print Server configuration. User Access, File & Folder Security configuration. Remote Access Solutions Router Configuration. Internet Access via dialup, ISDN, ADSL & Leased Line. Proxy Server /Firewall Configuration. Data Storage & Backup Configuration. Network Attached Storage (NAS) Implementation. CA Arcserve & Veritas Backup software Installation. Data Backup Strategy planning. Helpdesk Support Call support for customer hardware and software related problem. Collaborative Messaging Solutions. Lotus Notes Domino & Microsoft Exchange Server setup. configuration for Internal & External messaging. Notes application & Exchange Public Folder configuration. Client machine connectivity setup. User and administrator training. Database Server Implementation. Microsoft SQL Server installation. Database Replication configuration. Database Backup strategy planning. Internet/Intranet Server Implementation. Web Server installation. Proxy Server installation. Surveillance & Security Solution. IP-Based CCTV system implementation. Security Door access system. LINEXCOM Profile 5

7 Maintenance & Service Contract We provide comprehensive hardware and software maintenance to customers whose requirements range from specialist media installations to corporate multimillion systems. This requiring dedicated on-site support personnel. A standard maintenance contract includes the following: Network Inventory Preparing customer existing network diagram. Hardware Inventory as well as Software License Count. Call Engineer for On-Site Support Take advantage of this convenient service where engineer go to customer premises. Guarantee a same day response if required. First time fix rate is 95%. In-House Repair Have customer machine picked up and returned after repaired. Offer a same day repair service if required. (Subject to parts availability) Installation and Networking Arrange installation of new systems from setting up a single user to implementing multi-user networks. Consultation and Advice Advice customer on system upgrade improves system performance as well as consultation on future system compatibility. Call Support Phone support on non-emergency issue and on-site troubleshoot for mission critical software/application. Service Contracts LINEXCOM employs a team of experts, trained and certified by major manufacturers, to address your hardware maintenance needs. We understanding the corporate need for quick and timely response for hardware repair and maintenance. LINEXCOM Profile 6

8 Project Implementation This will include such as consulting on major purchase, system/network installation, Research & Development, testing, and major disaster recovery. Rollout can be from software installation to network integration: Software Rollout Engineers will install customer s software to all the computers in the customer place, including remote branches. Network or Systems Integration Whether customer requires a new network or an upgrade LINEXCOM can provide qualified and trained sales consultant and technical engineers to provide the solutions. Below are some solutions provided: Microsoft Windows Solutions Industry Standard Server migration Microsoft Clustering Hub/Router/Switch selection Storage requirements Virus Protection Backup Solutions Host Connectivity, Directory Structure and Domain Planning Terminal Client / Citrix Meta Frame Surveillance Solution Broadband & Wireless Solution IT Infrastructure Landscaping Study customer existing IT Infrastructure and improve them. Scope of work include: IT Environment Standardization IT Asset Management IT Policy & Procedure assessment System security assessment Network Performance Analysis Backup & Disaster Recovery planning LINEXCOM Profile 7

9 Broadband Wireless Services LINEXCOM is an Information Communication and Technology (ict) company providing installation and Wireless communication services. Focusing on wireless LAN products for custom applications, LINEXCOM Integrates components based on the unique requirements of every customer needs. Our ultimate goal is to provide customer with unrivaled expertise and best-of-breed technologies needed to design custom wireless LAN systems of exceptional quality and value. The company is embarking on service installation broadband & wireless communication infrastructure and services i.e. providing the Last Mile solution (to individual/residential and business community) based on Internet Protocol (IP) network. Therefore, it will provide multi-services of data, voice and image communications more efficiently and cost effective through broadband & wireless. As the new technology brings about convergence in voice, data and video, demand for bandwidth will grow significantly. We will be seeing wireless system becoming the primary access for voice and data services. Definitely data networks especially IP-based network, will drive and dominate the communication Industry internationally and domestically. LINEXCOM strongly believes that wireless and IP-based technology will be the driving enabler in the new era of communication in this country. Wireless LAN expertise, Linexcom engineers also provide: High-caliber Technical Support End-To-End Wireless LAN Services Consulting Integration and Staging Site Survey for wireless setup Set-up and Configuration Product Training (if needed) LINEXCOM Profile 8

10 Our Core Business Activities ict Outsource Service Being a total solutions provider, Linexcom has a strong pool of reliable technical professionals with intensive experience in IT consulting and support. Customers are able to leverage upon our in-depth expertise in providing timely technical support from desktop to network infrastructure. Reasons why our customers choose our services: Recruiting and retraining IT staff is difficult Fast moving technological changes Free up resources to focus on meeting strategic goals Poor existing configuration management Availability and resilience of services Prefer general support from a total-solutions IT Partner Contractual period ranges from yearly or tailor-made timeframe to suit your project needs. Example some of the outsourced projects, we handle; GBA Corporation Sdn Bhd IT Workplace Management for Malaysia & Singapore, Support Request Management. Project Management. System Security Enforcement. User System Account Enrollment. Vendor Management on Services & Procurement. Emerson Network Power South East Asia HP (Hewlett-Packard) Helpdesk support for Malaysia & Singapore Offices. Network & Server backup Monitoring. Report updating to Asia Pacific IT Director at Philippines office. Coordinating vendor service and project implementation. Provide Business Partner Training for Asia Pacific region. Involve in HP Training Material/courseware development. LINEXCOM Profile 9

11 Security and Surveillance Solutions LINEXCOM also offers Security and Surveillance Solutions to corporate clients, which we work closely with our Business Partners. Some of our many services are listed below: CCTV Systems and Console Design Integrated Security Systems Fire Alarm System Installation Intercom Systems Access Control Intrusion Alarm Systems PC Controlled Remote CCTV Systems LINEXCOM Profile 10

12 Company Details & Particulars:- Company Registered Name: LINEXCOM Sdn Bhd No. 9B, 1 st Floor, Jalan PJS 1/27, Petaling Jaya, Selangor, MALAYSIA Company Registration No : A Telephone : Fax : URL : At LINEXCOM, we take care of your IT needs and support so that you can focus on your business...after all, services, satisfaction and reliability is our priority! LINEXCOM Profile 11

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