POSITION LOCATION REPORTING RELATIONSHIP Solutions Architect Sydney Managing Architect ORGANISATIONAL CONTEXT The National Health Call Centre Network Ltd (NHCCN), now trading as Healthdirect Australia, was formed in 2007 as a COAG initiative to establish and coordinate integrated national telephone helplines and electronic health information services. The Company is jointly owned by the Commonwealth Government and participating States and Territories, with the intent to improve the Australian healthcare system by enabling access to high quality health advice, triage, referral and health information. It is a non-profit organization offering a range of services including the following: healthdirect provides easy access to trusted, quality health information and advice online and over the phone. It is available 24 hours a day, 7 days a week. The after hours GP helpline is an extension of the healthdirect nurse triage service. Based on your symptoms the registered nurse may transfer you to the after hours GP helpline. Pregnancy, Birth and Baby is a phone and online service for all Australians, providing information, advice and support through pregnancy, childbirth and the first year of parenthood. mindhealthconnect is the new way to access a range of trusted mental health resources from Australia's leading health organisations. The National Health Services Directory (NHSD) provides easy access to reliable and consistent information about health services. My Aged Care is an Australian Government contact centre and website that provides information about the aged care system and how to access services. Healthdirect Australia currently develops and procures the highly successful healthdirect Australia, Pregnancy, Birth & Baby Helpline, and GP After-Hours telephone services, and produces the mental health portal mindhealthconnect and website for Pregnancy, Birth and Baby. Our health information portal, healthinsite.gov.au, was relaunched recently. New services in development include the National Health Services Directory, and a major program of work related to Aged Care. POSITION OVERVIEW The Solutions Architect has a significant role in the realisation of this vision, ensuring that technical solutions come together to provide the necessary services in a consistent, reliable and available way. The Solutions Architect will be responsible for providing expertise and leadership around the architecture, design and technical governance of the various health projects. This includes working on integration with the wider healthcare industry initiatives such as the Personally Controlled ehealth Record (PCEHR). As a member of the architecture team, you will be assigned to Healthdirect projects and given technical responsibility for delivery for the project. You will be accountable for technology delivery and responsible for guiding the technical efforts of multiple vendors who bring our solutions together. This often means stepping in as a delivery manager to guide the efforts of the developers and ensure the right trade offs are made to deliver the solution on time and within budget. You will need a good understanding of our policies, principles and standards in order to ensure they are adhered to in the solution process and will work closely with our enterprise architecture team to ensure that the solution fits the greater organisational needs. You will also need to work across the operations, infrastructure, security, analysis and other organisation teams to ensure the solution comes together holistically.
KEY RESULT AREAS No Description Good Performance Defined Weight Time 1 Design and deliver high quality fit-for-purpose solutions to meet the needs of the project and service delivery teams Solution design meets business and functional requirements Solutions adhere to Healthdirect policies, processes, practices and standards Solution components integrate well with each other and with the rest of the Healthdirect Platform infrastructure Solution components meet security, availability and other non-functional requirements Tooling is available to manage all aspects of the solution and available to Healthdirect designated staff where appropriate Solutions are secure, adhere to security policies and are audited before being put into production Solutions meet scalability, availability, reliability and other non-functional objectives Solutions are cost effective Solutions data and information is properly managed, transferred, stored and made available to Healthdirect for reporting and business intelligence purposes Business continuity and disaster recovery solutions are designed in accordance with applicable policy and these are validated regularly to remain compliant 50% 50% 2 Provide solution architecture consulting to the project delivery teams and other stakeholders Solution and application architectures for specific business functional areas are developed in compliance with the enterprise architecture standards In conjunction with the Business Analysts, requirements are developed clearly and are implementable by technical teams In conjunction with Project Managers, technical work and deliverables are planned and delivered by dependent vendors and risks and issues are appropriately identified High quality internal and external documentation exists for all technical designs and deliverables Stakeholders, both technical and nontechnical, are informed about complex 20% 20%
architecture designs, decisions, issues and impacts Solutions are aligned and coordinated across all stakeholders Strong leadership of the solution lifecycle from inception through to testing and operations Solutions meet the functional and nonfunctional requirements at a given cost 3 Work with third party vendors to ensure solutions are fit for purpose and deliver to expectations Robust and effective working relationships are built with solution vendors Solution vendors deliver to required solution designs Vendor solution outputs are thoroughly reviewed and audited to quality assurance standards Vendor solutions are appropriately integrated with Healthdirect environments Vendors adhere to software delivery lifecycle Vendors adhere to continuous delivery and associated frameworks 20% 20% 4 Further the discipline and practise of solution architecture Formalized solution methodologies and governance processes and policies are in place Participation in assignments concerning development of target conceptual and logical architectures for applications Participation in project and design reviews to evaluate and ensure that the design being applied meets policies, principles, and standards Appropriate product choices are made, aligned to existing infrastructure, and selected and procured to organisational standards Facilitate compliance of internal processes and their associated tools to organisational standards Technology choices are well positioned within the organisational context 5% 5% 5 Ensure compliance with Healthdirect values, policies, standards and all statutory and legal requirements Complies with all local legislative requirements. Adheres to company policies and procedures and the corporate Code of Conduct for self and team. Where appropriate keeps up to date through membership of industry organisations, groups or forums. 5% 5%
Ensures personal adherence to workplace health and safety requirements and either addresses or brings to management s attention when others are in breach of these requirements. Acts in an ethical way when dealing with stakeholders, staff and company assets. ESSENTIAL EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS Area Education Technical Skills Industry Experience Management Skills Personal Qualities Technology Skills Experience Degree in IT, systems engineering or equivalent. 8+ years of IT experience 5+ years of solution architecture experience 5+ years of experience in web solution design 5+ years in integration solution design 2+ years of agile methodology 10+ years of diverse technology organisation experience 2+ years of health domain experience with a focus on ehealth Strong self-management skills Ability to lead other technology SMEs to deliver outcomes Delivery management capabilities and a deep understanding of the SDLC Positive, high energy, can-do mindset. A strong focus on business outcomes. Effective problem analysis and solving skills at a level to work through issues of considerable complexity and the judgement to select and apply/recommend appropriate decisions Logical, structured thinker able to come up with creative solutions. Excellent organisational skills, including effective decision-making, problem solving, and a positive collaborative approach. Very inquisitive mind that seeks to understand how things work. Naturally curious. Able to act as an effective change agent takes a continuous improvement approach. Influences and sells ideas, follows through to make ideas a reality. Well organized. Focused on key priorities. Able to direct own work. Detailed knowledge of UML Deep understanding of web protocols Background in software development with ability to code at some level Good understanding of and experience with reverse proxies, web servers, gateways. Good understanding of and experience with service oriented architectures, web services (both ReST and SOAP), service buses and integration patterns Good understanding of and experience with security practices Good understanding of and experience with database technologies Experience in highly available, highly scalable cloud based infrastrcutures Detailed knowledge of the software development lifecycle and continuous integration Working knowledge of Sparxx Enterprise Architect
Thorough understanding of agile software development methodologies, values, and procedures Familiarity with Jira, Confluence, Stash, Puppet, Go, Bamboo an advantage Language Skills Communication Skills Fluent spoken and written English Excellent verbal and written communication skills Strong architecture documentation skills Ability to engage project teams, understand their requirements and negotiate acceptable solutions. COMPANY VALUES We are proud to work here We share knowledge We provide real value We care about health consumers We like a challenge TO APPLY Applications should be sent by email, and include a CV plus a cover letter that addresses the essential selection criteria. Please note that all applications will receive an automatic acknowledgement of receipt. Only candidates moving forward to interview stage will be contacted directly. Applications to careers@healthdirect.org.au with subject header Solutions Architect. Further enquiries to Stephanie Casswell, HR Advisor, 02 9263 9049.