A. ORGANISATION CHART Senior Manager, MS Connect. Team Leader MS Connect. MS Advisor. POSITION DESCRIPTION MS Advisor Final

Save this PDF as:
Size: px
Start display at page:

Download "A. ORGANISATION CHART Senior Manager, MS Connect. Team Leader MS Connect. MS Advisor. POSITION DESCRIPTION MS Advisor Final"

Transcription

1 Job Title: Reports To: Responsible For: Service Promise Position Purpose: Key Challenges Key Result Areas MS Advisor Team Leader MS Connect Engaging with people affected by multiple sclerosis providing person-centred, responsive and timely service, via phone or other agreed communication technology. E.g. skype, Face time. First Contact; Face the challenges, retain the dreams To pilot a progressive new innovative approach to supporting customers by providing person centred advice, and support, navigation and assistance with linking internal and external services as required through the application of coordination, negotiation and advocacy skills. The role will provide a more in-depth level of support than is currently provided by the MS Connect Specialists, and where more ongoing support is required. The ability to demonstrate innovation in working with customers who are facing life changes, barriers to access and/or who have multiple and complex needs requiring intervention across the range of service sectors. Integrating and working collaboratively with and within the MS Connect Team. First Contact & Engagement Relationship management Administration Values A. ORGANISATION CHART Senior Manager, MS Connect Team Leader MS Connect MS Advisor 1

2 B. JOB REQUIREMENTS Key Result Area 1 Engagement & Person Centred Key Tasks: Respond to contact from people affected by multiple sclerosis from internal and external sources. Develop strong rapport with people affected by multiple sclerosis over the phone or other technology in order to gain their trust and allow the provision of assistance. Support the customer in maintaining social and economic participation and community inclusion through informed choice and control and self determination. Provide information and advice that will assist the customer to build capabilities, health literacy and empowerment. In collaboration with the wider team, build on developing a suite of referral pathways. Work with the customer to explore the circumstances relevant to the persons contact and guide them through information and options to support and address their situation. Promote an integrated, collaborative approach to enable cooperation with the various sectors to support the individual. Respond to contact from health practitioners seeking clinical advice. Working with MS Connect to undertake outbound calls as required. Undertake in-depth conversations with customers and assist with resolving crisis situations. Be able to provide detailed symptom management and advice, e.g. benefits and entitlements, housing, aged care and health sector information. Provide documentation to other health professionals and agencies involved in the customer s care to inform them of supports, referrals or actions that have been put in place. Job holder is successful when: All contact is responded to within agreed service levels. To achieve 4 or above in a net promoter score index. Referral templates are used. Targets are reached around agreed outbound calls. 80% of direct service delivery is achieved. 2

3 Key Result Area 2 Relationship Management Key Tasks: Establish and progress working in collaboration with the MS Connect call centre in translating and responding to the needs of people affected by the organisation. Develop strong and collaborative working relationships with relevant sectors in order to promote the open sharing of information conducive to positive outcomes. Work effectively across the organisation business lines to achieve the strategic initiatives and deliver against organisational values to support the best outcomes for people affected by multiples sclerosis. Maintain expertise through learning and development opportunities and sharing the knowledge across the MS Connect team to support the achievement of desired outcomes. Promote referrals to services as appropriate to meeting the customer s support needs. Involvement in working groups and feedback forums as appropriate and agreed. Job holder is successful when: Customer is functioning effectively and fully informed of options available. Feedback reporting mechanisms reflect a positive outcome is achieved. A relevant network of support, internally and externally, is established and appropriately maintained to the benefit of the customer. Input into cross-functional, strategy-linked projects to achieve organisational-wide targets. Participate in shared learning through regular meetings, case conferences and coaching opportunities within the team. The number of networks established that demonstrate participant outcomes. Key Result Area 3 Administration Key Tasks: Participate in legislation and literature reviews, make recommendations on practice & process change and establish outcome measures. Maintain knowledge of new communication technologies, and knowledge management systems, information storage and distribution practices. Job holder is successful when: Practice and process improvements reflect evidencebased literature and legislative changes. A robust and comprehensive knowledge management system is established and maintained. 3

4 Full compliance with internal and external audit requirements. Complete all customer documentation e.g. assessment, goals, plans, case notes and internal and external client referral requirements relating to each intervention. Complete internal and external reports relating to clients e.g. case allocation, case management statistics, feedback summaries and outcome reports. Complete other administrative duties for the efficient running of the service including activity statistics. Participate in the evaluation of the pilot. C. PURPOSE AND VALUES REQUIREMENTS Audit outcomes are achieved and compliance accomplished. Documentation is up to date and professional standards maintained. Information required by the business is provided within agreed timeframes. Data entry is completed in line with organisational requirements. Core Area of Responsibility Purpose and Values Key Tasks Actively support MS purpose and values; Positively and constructively represent our organisation to external contacts at all opportunities; Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times; Operate in line with MS policies and practices (EG: financial, HR, etc.); To help ensure the health, safety and welfare of self and others working in the service; Follow reasonable directions given by the organisation in relation to Occupational Health and Safety; Promote and work within MS client service delivery principles, ethics, policies and practice standards; Actively support MS Reconciliation Action Plan. D. RECRUITMENT INFORMATION Qualifications & Pre-requisite Experience: A Degree or Diploma in Allied Health or Nursing Minimum of 3 years experience in providing clinical services, support and advice to people with chronic neurological conditions, including MS. Demonstrated knowledge and experience in legislative and best practice compliance and application. Demonstrated depth of knowledge in understanding the sectors applicable to PabMS Demonstrated understanding of and an ability to implement the principles of person-centred practice in a range of interventions. 4

5 Qualifications & Pre-requisite Experience: Demonstrated skill in obtaining the individual information relevant to the person s circumstances and reason for contact. Demonstrated ability to network and develop effective working relationships collaborations to achieve targeted interventions, referral and support. Demonstrated evidence of excellent time management and organisational skills including the ability to prioritise tasks Demonstrated high level written and verbal communication skills Computer literacy in using a range of Office computer packages Willingness to undertake a Police check/ working with children & vulnerable people check Demonstrated experience in 1:1 advocacy/representation and negotiations Proven ability to assist people to build capability and promote choice and control 5

6 E. APPROVAL Manager s Name: Approval date 6

MS Connect Team Leader. MS Connect Specialist

MS Connect Team Leader. MS Connect Specialist Job Title: MS Connect Specialist (MS Intake & Information Officer) Reports To: MS Connect Team Leader Responsible For: Engagement with people affected by multiple sclerosis to assess the need and/or risk,

More information

POSITION DESCRIPTION Northern Services Coordinator

POSITION DESCRIPTION Northern Services Coordinator 1 Job Title: Responsible To: Operations Manager, Community Programs Responsible For: Purpose Vision Values Position Purpose: Key Challenges Key Result Areas Industrial Instrument Location The development,

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Release 2. FNS51312 Diploma of Life Insurance

Release 2. FNS51312 Diploma of Life Insurance Release 2 FNS51312 Diploma of Life Insurance FNS51312 Diploma of Life Insurance Modification History Release Release 2 Release 1 Comments This version released with FNS10 Financial Services Training Package

More information

Ambulance Victoria Position Description

Ambulance Victoria Position Description Ambulance Victoria Position Description Position Title: Employee Relations Specialist Reports To: Manager, Employee Relations Division: People & Community Department: Employee Relations Direct Reports:

More information

Position Title. National Client Services Manager. Responsible To CEO. Responsible For

Position Title. National Client Services Manager. Responsible To CEO. Responsible For Position Title Responsible To Responsible For Vision Our Purpose Position Purpose Key Challenges National Client Services Manager CEO The leadership and management of service delivery across all sites

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION POSITION TITLE REPORTS TO AWARD/AGREEMENT/CONTRACT POSITION TYPE HOURS PER WEEK Nurse Unit Manager Business Director of Ambulatory and Continuing Care Professional Executive Director

More information

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health POSITION DESCRIPTION Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health Date Produced/Reviewed: November 2012 Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's

More information

Position Description Senior Speech Pathologist Foundation Skills Group

Position Description Senior Speech Pathologist Foundation Skills Group Position Title: Department: Reports to: Direct Reports: Award and Classification: Enterprise Agreement: Levels of Authority: Early Intervention and Clinic Services Manager Early Intervention and Clinic

More information

Release: 1. FNS51312 Diploma of Life Insurance

Release: 1. FNS51312 Diploma of Life Insurance Release: 1 FNS51312 Diploma of Life Insurance FNS51312 Diploma of Life Insurance Modification History Version Release 1 Comments This Qualification first released with FNS10 Financial Services Training

More information

Tudor Lodge Surgery Job Description and Person Specification Diabetes Nurse

Tudor Lodge Surgery Job Description and Person Specification Diabetes Nurse Tudor Lodge Surgery Job Description and Person Specification Diabetes Nurse JOB TITLE: ACCOUNTABLE TO: HOURS: Diabetes Nurse (Practice nurse) Partners/Lead Nurse (Clinical)/Practice Manager (Administration)

More information

Manager Strategic Design

Manager Strategic Design Manager Strategic Design Service Innovation Group, Service Delivery & Operations DIA is the Agency responsible for to the Government for Delivering Better Public Service Result 10 (BPS 10). It is charged

More information

Clinical Nurse Specialist Acute Adult Inpatient Unit

Clinical Nurse Specialist Acute Adult Inpatient Unit Date: 15 April 2016 Job Title : Clinical Nurse Specialist Department : Acute Inpatient, District Mental Health Services Location : He Puna Waiora, North Shore Hospital Waiatarau, Waitakere Hospital Reporting

More information

WRH50109 Diploma of Hairdressing Salon Management

WRH50109 Diploma of Hairdressing Salon Management WRH50109 Diploma of Hairdressing Salon Management Revision Number: 1 Modification History Not applicable. Description The Diploma of Hairdressing Salon Management has been designed for owners or managers

More information

Community Services Institute of Training

Community Services Institute of Training Community Services Institute of Training U 6 : 1 9 Information Fact Sheets for CHC50702 Diploma of Community Welfare Work 4 3 3 L o g a n R o a d S t o n e s C o r n e r Q 4 1 2 0 P h : 0 7 3 1 6 5 2 0

More information

GM -Strategic Marketing & Sales GROUP MANAGER MARKETING AND COMMUNICATIONS MARKETING COMMUNICATIONS MANAGER

GM -Strategic Marketing & Sales GROUP MANAGER MARKETING AND COMMUNICATIONS MARKETING COMMUNICATIONS MANAGER Job Title: Marketing Communications Manager Reports To: Responsible For: Position Purpose: Key Challenges Key Result Areas Group Manager Marketing & Communications Developing and executing the communications

More information

Community Services Family Services

Community Services Family Services GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT POSITION TITLE: POSITION NUMBER: 2604 DIVISION: DEPARTMENT: CLASSIFICATION: Band 5 REPORTS

More information

Level 8 - Job description for an advanced nurse practitioner in general practice

Level 8 - Job description for an advanced nurse practitioner in general practice Level 8 - Job description for an advanced nurse practitioner in general practice Title: Advanced nurse practitioner in general practice Agenda for Change (AfC) banding: 8 Hours of duty: Responsible to:

More information

BSB41007 Certificate IV in Human Resources

BSB41007 Certificate IV in Human Resources Descriptor This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional

More information

Supervisory responsibilities: Nil

Supervisory responsibilities: Nil POSITION DESCRIPTION Position Classification & Grade EBA Accountabilities and Supervisory Responsibilities Occupational Health & Safety Coordinator Management and Administrative Staff classification based

More information

Best Interests Assessor Senior Practitioner

Best Interests Assessor Senior Practitioner Job Title: Best Interests Assessor Senior Practitioner Job Grade: Band 5 Directorate: Adults, Health and Community Wellbeing The Role Job Reference Number: P02163 To assist with the quality checking and

More information

Special Education Teacher POSITION PROFILE

Special Education Teacher POSITION PROFILE Special Education Teacher POSITION PROFILE PART A: POSITION DESCRIPTION Position Title: Special Education Teacher Location: Aspect School Group: Education & Research Reports to: Principal Organisation

More information

AOD Support Services Classification Level: 7.1 Aboriginal Community Organisation Award. 004 Supervisor AOD Support Services

AOD Support Services Classification Level: 7.1 Aboriginal Community Organisation Award. 004 Supervisor AOD Support Services ABORIGINAL ALCOHOL AND DRUG SERVICE POSITION DESCRIPTION SECTION 1: OFFICE IDENTIFICATION EFFECTIVE DATE OF DOCUMENT: SEPTEMBER 2012 Position Description Number: 006 Job Title: AOD Counsellor/Educator

More information

GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT

GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT POSITION TITLE: POSITION NUMBER: 2356 DIVISION: DEPARTMENT: CLASSIFICATION: Band 7 REPORTS

More information

FNS41512 Certificate IV in Life Insurance

FNS41512 Certificate IV in Life Insurance FNS41512 Certificate IV in Life Insurance Release 2 FNS41512 Certificate IV in Life Insurance Modification History Release Release 2 Release 1 Comments This version released with FNS10 Financial Services

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Description Position Title: Clinical Support Manager Division: Quality & Education Services Department: Clinical Operations Reports To: Manager Clinical Operations Direct Reports: Clinical Support

More information

INDICATIVE ROLE SPECIFICATION FOR A MACMILLAN CANCER SUPPORT WORKER - CARE COORDINATION

INDICATIVE ROLE SPECIFICATION FOR A MACMILLAN CANCER SUPPORT WORKER - CARE COORDINATION INDICATIVE ROLE SPECIFICATION FOR A MACMILLAN CANCER SUPPORT WORKER - CARE COORDINATION August 2011 Introduction and context Macmillan has been working with the Department of Health in England (DHE) and

More information

CPP50307 Diploma of Property Services (Agency Management)

CPP50307 Diploma of Property Services (Agency Management) CPP50307 Diploma of Property Services (Agency Management) Release: 1 CPP50307 Diploma of Property Services (Agency Management) Modification History Description Pathways Information Licensing/Regulatory

More information

Nursing & Midwifery Learning Disability Liaison Nurse Acute Services Band 7 subject to job evaluation. Trustwide

Nursing & Midwifery Learning Disability Liaison Nurse Acute Services Band 7 subject to job evaluation. Trustwide PLYMOUTH HOSPITALS NHS TRUST JOB DESCRIPTION Job Group: Job Title: Existing Grade: Directorate/Division: Unit: E.g., Department, Area, District Location: Reports to: Accountable to: Job Description last

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011

More information

Position Description

Position Description Position Description Position details: Title: Reports to: Reports professionally to: Date: Nurse Educator General Medicine Nurse Unit Manager General Medicine Nurse Unit Manager General Medicine November

More information

Position Description: Services Manager

Position Description: Services Manager Position Description: Services Manager Position Details Position Title: Location: Classification: Time Fraction: Contract Detail: Services Manager Mentis Assist, Mornington (or as directed) SCHCADS Level

More information

Promote equality of opportunity, diversity and inclusion in your organisation

Promote equality of opportunity, diversity and inclusion in your organisation M&LB12 Overview Promote equality of opportunity, diversity and inclusion in your organisation What this Unit is about This Unit is about taking a lead in actively promoting equality of opportunity, diversity

More information

Syllabus Award, Certificate & Diploma in Business Support

Syllabus Award, Certificate & Diploma in Business Support Syllabus Award, Certificate & Diploma in Business Support Qualifications in Business Support Our Level 5 Qualifications in Business Support have been developed by the Chartered Management Institute in

More information

Ambulance Victoria Position Description

Ambulance Victoria Position Description Ambulance Victoria Position Description Position Title: Claims Management Coordinator Reports To: Injury & Claims Management Team Leader Division: People & Community Department: Health, Safety & Wellbeing

More information

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014)

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) JOB DESCRIPTION: Human Resources Manager LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) RESPONSIBLE TO: Director of Human Resources and Organisational Development

More information

Page 1 of 6 Â Financial Counselling & Gamblers Help Position Description Financial Counsellor Stage : Issued Version : 10.005016 Position Overview : Position Title: Program/Service Classification : Financial

More information

Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland

Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland Who We Are Established in 2003, we are one of Ireland s best-known and respected providers

More information

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards...

Suite Overview...2. Glossary...8. Functional Map.11. List of Standards..15. Youth Work Standards 16. Signposting to other Standards... LSI YW00 Youth Work National Occupational Standards Introduction Youth Work National Occupational Standards Introduction Contents: Suite Overview...2 Glossary......8 Functional Map.11 List of Standards..15

More information

Position Title: Clinical Specialty Nurse Wound Care

Position Title: Clinical Specialty Nurse Wound Care POSITION DESCRIPTION Position Title: Clinical Specialty Nurse Wound Care Date Produced/Reviewed: June 2012 Reviewed: Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's Name

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

TAE50211 Diploma of Training Design and Development

TAE50211 Diploma of Training Design and Development TAE50211 Diploma of Training Design and Development Release: 1 TAE50211 Diploma of Training Design and Development Modification History Version Comments TAE50211 Released with TAE10 Training and Education

More information

Revision Number: 1. BSB41507 Certificate IV in Project Management

Revision Number: 1. BSB41507 Certificate IV in Project Management Revision Number: 1 BSB41507 Certificate IV in Project Management BSB41507 Certificate IV in Project Management Modification History Not applicable. Approved Page 2 of 6 Description Descriptor This qualification

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Senior Clinical Psychologist Classification: PO2 Position No: WC 1067 Cost centre: 451 Reports to:

More information

Head of Delivery Operations (Head of Academy)

Head of Delivery Operations (Head of Academy) Job Description for: Responsible to: Spot Salary: Sector Training Manager Finance Capital B Head of Delivery Operations (Head of Academy) 45,000 FTE plus 10,000 OTE POST SUMMARY: As Sector Training Manager

More information

TAE40110 Certificate IV in Training and Assessment... 1. Press Crtl + Click to go to link... 1. Table of Contents... 1. Employment opportunities...

TAE40110 Certificate IV in Training and Assessment... 1. Press Crtl + Click to go to link... 1. Table of Contents... 1. Employment opportunities... TAE40110 Certificate IV in Training and Assessment Press Crtl + Click to go to link Table of Contents TAE40110 Certificate IV in Training and Assessment... 1 Press Crtl + Click to go to link... 1 Table

More information

(This role requires an enhanced DBS disclosure with appropriate barred list checks)

(This role requires an enhanced DBS disclosure with appropriate barred list checks) Job Profile Post: Support Worker (This role requires an enhanced DBS disclosure with appropriate barred list checks) The purpose of this role is to: Provide excellent day to day support that respects people

More information

Director of Performance & Academic Standards

Director of Performance & Academic Standards Job Description for: Responsible to: Head of Academic Standards Director of Performance & Academic Standards POST SUMMARY: The post holder will, by working with appropriate Directors and Academic Managers,

More information

Community Services Family Services

Community Services Family Services GREATER GEELONG: BUILDING OUR COMMUNITY THROUGH ENTERPRISE, OPPORTUNITY AND INNOVATION IN A QUALITY ENVIRONMENT POSITION TITLE: POSITION NUMBER: 0100 DIVISION: DEPARTMENT: CLASSIFICATION: Band 4 REPORTS

More information

CAREER AND TRANSITION SERVICES FRAMEWORK: an effective national approach to youth transitions

CAREER AND TRANSITION SERVICES FRAMEWORK: an effective national approach to youth transitions CAREER AND TRANSITION SERVICES FRAMEWORK: an effective national approach to youth transitions PREAMBLE The Career and Transition Services (CTS) Framework will help young people to make successful transitions

More information

FNS41510 Certificate IV in Life Insurance

FNS41510 Certificate IV in Life Insurance FNS41510 Certificate IV in Life Insurance Revision Number: 1 FNS41510 Certificate IV in Life Insurance Modification History Description This qualification is designed to reflect the role of persons carrying

More information

CHC52015 Diploma of Community Services

CHC52015 Diploma of Community Services CHC52015 Diploma of Community Services Release 1 CHC52015 Diploma of Community Services Modification History Release Release 1 Comments This version was released in CHC Community Services Training Package

More information

Job Description. BRANCH Integrated Services GRADE JM2

Job Description. BRANCH Integrated Services GRADE JM2 DIRECTORATE People and Communities JOB TITLE Consultant Social Work Practitioner Job Description BRANCH Integrated Services GRADE JM2 SECTION Community Family Service Main Purpose of the Job To operate

More information

Operations & Business Development Director

Operations & Business Development Director POSITION DESCRIPTION Position: Reports to: EFT: Role Purpose: Internal Relationships: External Relationships: Remuneration: Location Base: Operations & Business Development Director CEO Initial twelve

More information

Association of Children s Welfare Agencies Position on the Case Management Policy in NSW

Association of Children s Welfare Agencies Position on the Case Management Policy in NSW Association of Children s Welfare Agencies Position on the Case Management Policy in NSW Introduction In August 2013, the Department of Family and Community Services (FACS) released an updated Case Management

More information

JOB DESCRIPTION. 4. DEPARTMENT: Faculty of Education and Children s Services - Department of Initial Teacher Education (ITE)

JOB DESCRIPTION. 4. DEPARTMENT: Faculty of Education and Children s Services - Department of Initial Teacher Education (ITE) JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Art Education 2. HRMS REFERENCE NUMBER: HR14486 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Faculty of Education and Children s Services - Department of Initial

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Consultancy and Information Discipline : Classification : ASO3 Command : Human Resources Service Position

More information

CHC50612 Diploma of Community Services Work

CHC50612 Diploma of Community Services Work CHC50612 Diploma of Community Services Work Release: 1 CHC50612 Diploma of Community Services Work Modification History CHC08 Version 3 CHC08 Version 4 Comments CHC50608 Diploma of Community Services work

More information

JOB DESCRIPTION. Clinical Nurse Specialist (CNS) Single Point of Contact (SPoC) OVERALL AIM OF POST

JOB DESCRIPTION. Clinical Nurse Specialist (CNS) Single Point of Contact (SPoC) OVERALL AIM OF POST JOB DESCRIPTION JOB TITLE: DEPARTMENT: RESPONSIBLE TO: Clinical Nurse Specialist (CNS) Single Point of Contact (SPoC) Consultant Nurse SPoC OVERALL AIM OF POST The Single Point of Contact (SPoC) is the

More information

JOB DESCRIPTION. Advanced Nurse Practitioner Professional Lead

JOB DESCRIPTION. Advanced Nurse Practitioner Professional Lead JOB DESCRIPTION JOB TITLE: RESPONSIBLE TO: LOCATION(S): JOB PROFILE: Advanced Nurse Practitioner Advanced Nurse Practitioner Professional Lead North Bristol Trust Southmead Hospital This role is to work

More information

Director Clinical Services. Clinical Administrator

Director Clinical Services. Clinical Administrator JOB DESCRIPTION CLINICAL NURSE SPECIALIST- REFERRAL AND DAY HOSPICE COORINATOR Date: September 2015 Responsible to: Responsible for: Functional Relationships: Director Clinical Services Clinical Administrator

More information

Role Description HR Services Officer

Role Description HR Services Officer Role Description HR Services Officer Cluster Trade & Investment Agency Australian Museum Division/Branch/Unit Human Resources Location Sydney Classification/Grade/Band Clerk Grade 3/4 Kind of Employment

More information

JOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Business and Management. 4. DEPARTMENT: Business Strategy, Finance and Entrepreneurship

JOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Business and Management. 4. DEPARTMENT: Business Strategy, Finance and Entrepreneurship JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Business and Management 2. HRMS REFERENCE: HR/15117 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Business Strategy, Finance and Entrepreneurship 5. ORGANISATION

More information

Stress Management Policy

Stress Management Policy Level 3 - H&S Policy Structure Stress Management Policy BACKGROUND The Health & Safety Executive (HSE) define stress as the adverse reaction people have to excessive pressures or other types of demand

More information

JOB DESCRIPTION. The Richmond Community Rehabilitation Service sits at the heart of integrated health and social care in Richmond.

JOB DESCRIPTION. The Richmond Community Rehabilitation Service sits at the heart of integrated health and social care in Richmond. JOB DESCRIPTION POST: BAND: ACCOUNTABLE TO: Occupational Therapist seconded to HRCH PO2 Assistant Team Manager (HRCH) CONTEXT The Richmond Community Rehabilitation Service sits at the heart of integrated

More information

JOB DESCRIPTION. Clinical Nurse Manager 2 (CNM2) Staff Nurses, Health Care Assistants, Administration staff, Student Nurses and all hospital staff.

JOB DESCRIPTION. Clinical Nurse Manager 2 (CNM2) Staff Nurses, Health Care Assistants, Administration staff, Student Nurses and all hospital staff. Job Title: JOB DESCRIPTION Clinical Nurse Manager 2 (CNM2) Professionally accountable to: Key working relationships: Key Reporting relationship: Director of Nursing Clinical Nurse Managers, Medical Staff,

More information

POSITION: ASSOCIATE DIRECTOR OF NURSING Procedural Areas. Director Nursing & Clinical Services

POSITION: ASSOCIATE DIRECTOR OF NURSING Procedural Areas. Director Nursing & Clinical Services POSITION DESCRIPTION POSITION: ASSOCIATE DIRECTOR OF NURSING Procedural Areas RESPONSIBLE TO: HOURS OF DUTY: SALARY: Director Nursing & Clinical Services Full Time Negotiable but based on Level 4, Nurses

More information

South Australia Police Department POSITION INFORMATION DOCUMENT

South Australia Police Department POSITION INFORMATION DOCUMENT South Australia Police Department POSITION INFORMATION DOCUMENT Stream : Professional Services Career Group : Discipline : Classification : PO-2 Position Title : Police Psychologist Branch : Health, Safety

More information

Job Description Community Support Services Specialist Intervention Services Consultant Speech Pathologist

Job Description Community Support Services Specialist Intervention Services Consultant Speech Pathologist POSITION: DIVISION: PROGRAM: REPORTS TO: Manager ISSUE DATE: March 2014 Our Purpose: To enhance the lives of people with a disability Our Vision: Choice, Inclusion, Achievement Our Core Values: We put

More information

Newly Qualified Social Worker (NQSW) Fixed Term Post

Newly Qualified Social Worker (NQSW) Fixed Term Post Newly Qualified Social Worker (NQSW) Fixed Term Post ROLE PROFILE Role Title: Service: Accountable to: Grade: JE Code: Social Worker (NQ) Children and Families Team Manager F JE1043 Purpose of Role To

More information

ASSOCIATE DIRECTOR OF NURSING Non Procedural Areas and Risk

ASSOCIATE DIRECTOR OF NURSING Non Procedural Areas and Risk POSITION DESCRIPTION POSITION: RESPONSIBLE TO: HOURS OF DUTY: SALARY: ASSOCIATE DIRECTOR OF NURSING Non and Risk Director Nursing and Clinical Services Full Time Negotiable but based on Level 4, Nurses

More information

DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE

DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE ROLE STATEMENT Transition HR Manager Building Management Division Classification Level AS07 ANZSCO Code 2231 Organisation Overview The Department of

More information

Lecturer in Psychology and Anthropology. A C 20,899-30,948 per annum, pro rata. Head of Sixth Form/ Director of Academic Studies

Lecturer in Psychology and Anthropology. A C 20,899-30,948 per annum, pro rata. Head of Sixth Form/ Director of Academic Studies Post number: K139 Closing date: 10.00 pm, Sunday 20 th May 2012 Interview date: 28 th May 2012 We are committed to ensuring all individuals are valued and work in a safe environment, promoting the ethos

More information

Release: 1. CHCFCS802B Provide relationship counselling

Release: 1. CHCFCS802B Provide relationship counselling Release: 1 CHCFCS802B Provide relationship counselling CHCFCS802B Provide relationship counselling Modification History Not Applicable Unit Descriptor Unit Descriptor This unit of competency describes

More information

ST JOHN OF GOD COMMUNITY MENTAL HEALTH SERVICES JOB DESCRIPTION

ST JOHN OF GOD COMMUNITY MENTAL HEALTH SERVICES JOB DESCRIPTION ST JOHN OF GOD COMMUNITY MENTAL HEALTH SERVICES JOB DESCRIPTION TITLE: LOCATION: SALARY: Senior Psychologist St John of God Community Mental Health Services, Lucena Clinic or any service/facility attached

More information

Position Description Social Worker Grade 2

Position Description Social Worker Grade 2 Position Title: Social Worker Grade 2 Permanent Position up to 40 hours pw Division: Community Services Reports To: Allied Health Manager Primary Objective: Direct Reports: Grade 1 Social Worker Students

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Title: Project Manager, Access Control, Security & Maintenance Projects Position Description Division: Specialist Services Department: Property Services Reports To: Manager, Property Maintenance,

More information

Job Description. Radiography Services Manager

Job Description. Radiography Services Manager Job Description Radiography Services Manager Professionally accountable to: Head of Nursing and Clinical Services Key working relationships: Key reporting relationships: All Radiographers, Consultant Radiologists,

More information

Job and Person Specification Approval. 1. Summary of the broad purpose of the position in relation to the organisation s goals

Job and Person Specification Approval. 1. Summary of the broad purpose of the position in relation to the organisation s goals South Australian Public Service JOB AND PERSON SPECIFICATIONS Title of Position: Senior Claims Assessor Classification Code: ASO6 Discipline Code: Administrative Unit: Department of Treasury and Finance

More information

Quality Assessment Framework Core Service Objectives

Quality Assessment Framework Core Service Objectives Quality Assessment Framework Core Service Objectives NIHE Supporting People Contents C1.1 Assessment and Support Planning...3 C1.2 Security, Health and Safety..11 C1.3 Safeguarding and Protection from

More information

Australian Institute of Social Relations

Australian Institute of Social Relations Entry Work Application CHC40708 Certificate IV in Community Services Work Australian Institute of Social Relations Adelaide Length of Course Cost of Course $4,500 Commencement 06 July 2015 This qualification

More information

MSA71109 Vocational Graduate Certificate in Competitive Manufacturing

MSA71109 Vocational Graduate Certificate in Competitive Manufacturing MSA71109 Vocational Graduate Certificate in Competitive Manufacturing Revision Number: 2 MSA71109 Vocational Graduate Certificate in Competitive Manufacturing Modification History This qualification has

More information

The Victorian Public Sector values dictate the way we interact with each other, with our the market and guide the way that we make decisions.

The Victorian Public Sector values dictate the way we interact with each other, with our the market and guide the way that we make decisions. POSITION DESCRIPTION Position Title: Procurement Officer New Position Department: Finance Compliance & Procurement Date: 22/10/2015 Reports to (position): Procurement Manager Grade: 5 Positions that report

More information

FNS40811 Certificate IV in Finance and Mortgage Broking

FNS40811 Certificate IV in Finance and Mortgage Broking FNS40811 Certificate IV in Finance and Mortgage Broking Release 2 FNS40811 Certificate IV in Finance and Mortgage Broking Modification History Release Release 2 Release 1 Comments This version first released

More information

Lead Nurse Role Profile

Lead Nurse Role Profile Role Profile Role purpose: Reporting to the Care Home Manager, taking responsibility for the clinical management of a designated unit, to meet both health and social care needs of the resident group. Responsible

More information

AUSTRALIAN PROFESSIONAL STANDARDS FOR TEACHERS I L C O U N C

AUSTRALIAN PROFESSIONAL STANDARDS FOR TEACHERS I L C O U N C AUSTRALIAN PROFESSIONAL STANDARDS FOR TEACHERS QUALITY TEACHING I L C O U N C Contents Introduction 2 Organisation of the Australian Professional Standards for Teachers 4 Professional Knowledge 8 Professional

More information

POSITION PROFILE. Classification: PM4 Date of evaluation: February 2010 Date Reviewed: March 2012

POSITION PROFILE. Classification: PM4 Date of evaluation: February 2010 Date Reviewed: March 2012 POSITION PROFILE Position Title: Infrastructure Position Number: 125692 / Leader: Service Delivery Business Unit: Location: Service Delivery Brisbane Classification: PM4 Date of evaluation: February 2010

More information

Talent Management and OD Specialist

Talent Management and OD Specialist Position Employee category level Department Reporting to Line reports Purpose of the role Key Responsibilities Talent Management and OD Specialist Professionally qualified HR professional and experienced

More information

Position Title: Nurse Practitioner Define

Position Title: Nurse Practitioner Define POSITION DESCRIPTION Practitioner Define Date Produced/Reviewed: Position Holder's Name: Position Holder's Signature :... Manager / Supervisor's Name: Manager / Supervisor's Signature :... Date :... Page

More information

Job and Person Specification Approval. .../.../.../.../... Commissioner for Public Employment

Job and Person Specification Approval. .../.../.../.../... Commissioner for Public Employment Title of Position Outpatient Receptionist Administrative Unit Royal Adelaide Hospital Classification Code: ASO-2 Division: Nursing, Anaesthesia, Allied Health & General Services Discipline Code: Branch:

More information

TEST OF COMPETENCE PART 1 - NURSING TEST. Please do NOT book your online Test of Competence until you have studied and reviewed the following modules.

TEST OF COMPETENCE PART 1 - NURSING TEST. Please do NOT book your online Test of Competence until you have studied and reviewed the following modules. CBT STUDY GUIDE TEST OF COMPETENCE PART 1 - NURSING TEST Please do NOT book your online Test of Competence until you have studied and reviewed the following modules. This Guide is to be used in conjunction

More information

Technical Project Manager JOB DESCRIPTION

Technical Project Manager JOB DESCRIPTION JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical

More information

EMERGENCY PHYSICIAN Palmerston North Hospital Vacancy ID: 3687 Conditions of Appointment

EMERGENCY PHYSICIAN Palmerston North Hospital Vacancy ID: 3687 Conditions of Appointment EMERGENCY PHYSICIAN Palmerston North Hospital Vacancy ID: 3687 Conditions of Appointment NATURE AND TENURE OF APPOINTMENT This is up to a (full/ part) time appointment and is subject to the conditions

More information

Occupational Therapy Assistant

Occupational Therapy Assistant Hammersmith & Fulham borough of opportunity Occupational Therapy Assistant Community Services Application Pack Job Description Designation: Department: Occupational Therapy Assistants Post Number: P07236

More information

BSB51107 Diploma of Management

BSB51107 Diploma of Management BSB51107 Diploma of Management Competency Unit Information and Vocational Outcomes Group A elective choose 5 units from the list of competencies under group A. Then choose 3 units from either Group A or

More information

Community Development Officer

Community Development Officer POSITION DESCRIPTION Position Title Community Development Officer Award Local Government Industry Award 2010 Band 6/8 Progression to Band 8 will require the employee to be able to demonstrate a high level

More information

Group Manager Line management of a local team of 5-7 fte staff

Group Manager Line management of a local team of 5-7 fte staff Practice Manager Children s Social Care Role Profile: Practice Manager Grade: Grade 12 Accountable to: Accountable for: Role Context & Purpose Group Manager Line management of a local team of 5-7 fte staff

More information

BSB50607 Diploma of Human Resources Management. Course Overview

BSB50607 Diploma of Human Resources Management. Course Overview BSB50607 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50607 Diploma of Human Resources Management... 2 2.1 Program

More information

Course Information Handbook 2016. BSB50615 Diploma of Human Resources Management

Course Information Handbook 2016. BSB50615 Diploma of Human Resources Management Course Information Handbook 2016 BSB50615 Diploma of Human Resources Management Description of Qualification This qualification reflects the role of individuals working in a variety of roles within the

More information