Documentation OpenScape Voice OpenStage15 Operating Manua Communication or the open minded Siemens Enterprise Communications www.siemens.com/open V1 R3.x V1 R4.x
Important inormation Important inormation Q For saety reasons, the teephone shoud ony be suppied with power: using the origina power suppy unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or in a LAN with PoE (Power over Ethernet), which compies with the IEEE 802.3a standard. Never open the teephone or a key modue. Shoud you encounter any probems, contact the responsibe service personne. Use ony origina Siemens accessories. The use o other accessories may be hazardous and wi render the warranty, extended manuacturer s iabiity and the CE marking invaid. Trademarks The device conorms to the EU directive 1999/5/EC as attested by the CE marking. A eectrica and eectronic products shoud be disposed o separatey rom the municipa waste stream via designated coection aciities appointed by the government or the oca authorities. Proper disposa and separate coection o your od appiance wi hep prevent potentia damage to the environment and human heath. It is a prerequisite or reuse and recycing o used eectrica and eectronic equipment. For more detaied inormation about disposa o your od appiance, pease contact your city oice, waste disposa service, the shop where you purchased the product or your saes representative. The statements quoted above are ony uy vaid or equipment which is instaed and sod in the countries o the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other reguations regarding the disposa o eectrica and eectronic equipment. 2
Important inormation Location o the teephone The teephone shoud be operated in a controed environment with an ambient temperature between 5 C and 40 C. To ensure good speakerphone quaity, the area in ront o the microphone (ront right) shoud be kept cear. The optimum speakerphone distance is 50 cm. Do not insta the teephone in a room where arge quantities o dust accumuate; this can consideraby reduce the service ie o the teephone. Do not expose the teephone to direct sunight or any other source o heat, as this is iabe to damage the eectronic components and the pastic casing. Do not operate the teephone in damp environments such as bathrooms. Product support on the Internet Inormation and support or our products can be ound on the Internet: http://www.siemens-enterprise.com/. Technica notes, current inormation about irmware updates, requenty asked questions and ots more can be ound on the Internet at: http://wiki.siemens-enterprise.com/. 3
Contents Contents Important inormation..........................2 Trademarks............................................... 2 Location o the teephone.................................... 3 Product support on the Internet............................... 3 Genera inormation...........................10 About this manua......................................... 10 Symbos used in the manua.............................. 10 Service.................................................. 11 Intended use............................................. 11 Teephone type........................................... 11 Speakerphone quaity and dispay egibiity...................... 11 Singe-ine teephone/muti-ine teephone....................... 12 Getting to know your OpenStage phone.........13 The user interace o your OpenStage 15....................... 13 Ports on the underside o the phone........................... 14 Using network ports more eicienty....................... 15 OpenStage Key Modue 15.................................. 16 Keys.................................................... 17 Audio keys............................................ 17 Maibox key and menu key............................... 17 Navigation keys........................................ 17 Programmabe unction keys.............................. 18 Trunk keys (on muti-ine phones ony)....................... 19 Keypad............................................... 21 Dispay.................................................. 23 Ide mode............................................. 23 Context-dependent dispays.............................. 24 Records................................................. 26 Messages............................................ 26 Cas................................................. 26 Program/Service menu..................................... 27 User settings.......................................... 27 Administration......................................... 28 Contro and monitoring unction.............................. 28 4
Contents Basic unctions.............................. 29 Secure voice transmission................................... 29 Answering a ca.......................................... 29 Answering a ca via the handset........................... 30 Answering a ca via the oudspeaker (speakerphone mode)...... 30 Directed pickup........................................... 31 Picking up ca......................................... 31 Picking up the hed ca:.................................. 32 Switching rom handset to speakerphone mode................. 33 Switching rom speakerphone mode to the handset.............. 34 Open istening............................................ 34 Activating/deactivating the microphone........................ 35 Ending a ca.............................................. 35 Group ca................................................ 36 Making cas.............................................. 38 O-hook diaing........................................ 38 On-hook diaing........................................ 38 Immediate diaing....................................... 39 Diaing using the hot or warm ine unction................... 40 Redia................................................... 41 Consuting a second party................................... 42 Switching to the hed party (aternating)..................... 42 Putting on hod and retrieving successivey or simutaneousy.... 43 Connecting parties...................................... 44 Ca orwarding............................................ 45 Programming ca orwarding.............................. 46 Activating/deactivating ca orwarding....................... 49 Activating ca orwarding or a cas........................ 50 Ca orwarding chain.................................... 50 Caback................................................. 51 Requesting caback..................................... 51 Responding to a caback................................. 52 Permitting caback on busy/no repy........................ 53 Caing back missed cas.................................... 54 Programmabe keys.......................... 55 List o avaiabe unctions................................... 55 Programming a key........................................ 56 Initiating programming................................... 56 Beginning programming.................................. 57 Programming enhanced unctions............................. 57 Repertory dia.......................................... 57 Feature togge......................................... 59 Coniguring a ixed orwarding key......................... 60 Coniguring a variabe ca orwarding key.................... 61 5
Contents Using programmed keys.................................... 62 Exampe 1: Caing saved number.......................... 62 Exampe 2: Activating/deactivating Ca Waiting togge.......... 62 Exampe 3: Immediate ring............................... 62 Resetting programmabe keys................................ 63 Enhanced phone unctions.....................64 Incoming cas............................................ 64 Deecting a ca........................................ 64 Rejecting a ca......................................... 65 Coniguring ca orwarding............................... 66 Pacing a ca on hod.................................... 68 Ca waiting (second ca)................................. 71 Transerring a ca....................................... 76 CTI cas.............................................. 79 Making cas.............................................. 81 Diaing with the DDS key................................. 81 Diaing a phone number rom a ist......................... 81 Using autodia deay..................................... 82 Conerence.............................................. 85 Loca conerence....................................... 85 System-based conerence................................ 88 Ca ists................................................. 90 Dia entry............................................. 90 Deete a entries....................................... 90 6 Making cas with mutipe ines...............91 Incoming cas............................................ 91 Accepting cas or the primary ine......................... 91 Accepting cas or secondary ines......................... 91 Making cas.............................................. 92 Manua trunk seizure.................................... 92 Automatic trunk seizure.................................. 92 Diaing the ast diaed number............................. 93 Forwarding cas on primary ine........................... 93 During cas.............................................. 94 Making and receiving cas on a singe ine................... 94 Making and receiving cas with mutipe ines................. 94 Putting a ine on hod.................................... 95 Lines with hot or warm ine unction........................ 96 Busy override.......................................... 97 Direct station seection keys................................. 98 Caing a station directy.................................. 98 Ca pickup............................................ 99 Deecting a ca to a DSS station......................... 100 LED dispay on DSS keys................................ 100
Contents Making cas in an executive-secretary team.................... 101 Sampe scenarios...................................... 101 Accepting a ca....................................... 102 Connecting a ca...................................... 103 DSS keys can be used.................................. 104 Settings or MutiLine (keyset).............................. 105 Setting the time or a deayed ringer....................... 105 Line preview......................................... 106 Roover or a ine...................................... 107 Privacy/security............................. 108 Deactivating the ringer.................................... 108 Do not disturb........................................... 109 Enabing do not disturb via a key.......................... 109 Enabing do not disturb via the ide menu................... 109 Aowing "Do not disturb"................................ 110 Security................................................ 111 User password........................................ 111 Locking the phone..................................... 113 Mobiity.................................... 115 Mobiity scenarios........................................ 115 Logging on and o at the same phone..................... 115 Logging on and o at dierent phones..................... 115 Logging on and o at the same phone........................ 116 Logging on to the phone................................ 116 Logging o rom the phone.............................. 117 Logging on at dierent teephones........................... 118 Logging on with orced ogo at a remote phone............. 118 Logging on with orced, deayed ogo at a remote- phone..... 119 OpenScape Voice unctions.................. 120 Feature togge key........................................ 120 Making anonymous cas................................... 121 Deactivating.......................................... 121 Activating............................................ 121 Temporariy activating anonymous caing or the next ca...... 122 Temporariy deactivating anonymous caing or the next ca.... 122 Creating a ist or seective cas............................. 123 For ca acceptance.................................... 123 For ca rejection....................................... 124 Anonymous cas......................................... 125 Rejecting............................................ 125 Accepting............................................ 125 7
Contents Using abbreviated diaing.................................. 126 Ca tracing.............................................. 126 Hunt group unctions...................................... 127 Making a ine busy..................................... 127 Marking the ast ine in the hunt group chain................. 128 Reachabiity............................................. 129 Seria ca............................................ 129 Parae ca........................................... 130 Parking a ca............................................ 132 Park a ca............................................ 132 Unparking............................................ 132 Sient Monitoring......................................... 133 Active sient monitoring................................. 133 Muted sient monitoring................................ 134 Code tabe or OpenScape Voice unctions..................... 135 Individua phone coniguration...............136 Dispay................................................. 136 Setting contrast....................................... 136 Date and Time........................................... 137 Setting the time....................................... 137 Setting the date....................................... 137 Setting dayight saving time.............................. 138 Automatic dayight saving time........................... 139 Time dispay ormat.................................... 139 Date dispay ormat.................................... 140 Audio.................................................. 141 Voumes............................................. 141 Settings............................................. 142 Tone and indication with an unsecured voice connection....... 145 Setting the anguage and country............................ 146 Seecting a anguage................................... 146 Country-speciic settings................................ 148 Network inormation................................... 149 Resetting user data....................................... 150 Initiating the reset..................................... 150 Web interace...............................151 Genera................................................ 151 Caing up the Web interace................................ 151 Administrator Pages................................... 151 User pages........................................... 152 User menu........................................... 153 8
Contents Fixing probems............................. 156 Caring or your teephone.................................. 156 Troubeshooting.......................................... 156 Contact partner in the case o probems....................... 156 Labeing keys............................................ 157 Loca user menu............................ 158 Opening the user menu on the phone........................ 158 User menu dispay........................................ 158 Key unctions......................................... 166 Index...................................... 168 9
Genera inormation Genera inormation About this manua This document contains genera descriptions o the technica options, which may not aways be avaiabe in individua cases. The respective eatures must thereore be individuay deined in the terms o the contract. I a particuar unction on your phone is not avaiabe to you, this may be due to one o the oowing reasons: The unction is not conigured or you or your teephone. Pease contact your system support representative. Your communications patorm does not eature this unction. Pease contact your Siemens saes partner or inormation on how to upgrade. This user guide is intended to hep you amiiarize yourse with OpenStage and a o its unctions. It contains important inormation on the sae and proper operation o your OpenStage phone. These instructions shoud be stricty compied with to avoid operating errors and ensure optimum use o your mutiunctiona teephone in the network. These instructions shoud be read and oowed by every person instaing, operating or programming an OpenStage phone. This user guide is designed to be simpe and easy to understand, providing cear step-by-step instructions or operating your OpenStage phone. Administrative tasks are deat with in a separate manua. The Quick Reerence Guide contains quick and reiabe expanations o requenty used unctions. Symbos used in the manua Operations and settings that can be made both at the phone and over the Web interace are indicated by an icon and page reerence. V For your own protection, pease read the section deaing with saety in detai. Foow the saety instructions careuy in order to avoid endangering yourse or other persons and to prevent damage to the unit. is a reerence to an operation or setting perormed directy on the phone z is a reerence to an operation or setting perormed via the Web-interace 10
Genera inormation Service The Siemens service department can ony hep you i you experience probems or deects with the phone. Shoud you have any questions regarding operation, your speciaist retaier or network administrator wi gady hep you. For queries regarding connection o the teephone, pease contact your network provider. I you experience probems or deects with the phone, pease dia the service number or your country. Intended use The OpenStage phone is a desktop unit designed or voice transmission and or connection to the LAN. It can aso be used as a workstation device. Any other use is regarded as unauthorized. Teephone type The phone name data can be ound on the name pate on the base o the device; The exact product name and seria number are speciied here. Speciic detais concerning your communications patorm can be obtained rom your service technician. Pease have this inormation ready when you contact our service department regarding auts or probems with the product. Speakerphone quaity and dispay egibiity To ensure good speakerphone quaity, the area in ront o the teephone (ront right) shoud be kept cear). The optimum distance is approx. 50 cm. Proceed as oows to optimize dispay egibiity: Turn the phone to tit the dispay to ensure you have a ronta view o the dispay whie eiminating ight reexes Adjust the contrast as required page 136 11
Genera inormation Singe-ine teephone/muti-ine teephone Your OpenStage 15 is a "muti-ine teephone". This means that mutipe ines can be conigured, which is not the case with singe-ine phones. Each ine is assigned an individua phone number which you can use to make and receive cas. The programmabe keys unction as ine keys on muti-ine phones page 19. A number o speciic eatures must be considered when using a muti-ine phone to make and receive cas page 94. 12
Getting to know your OpenStage phone Getting to know your OpenStage phone The oowing sections describe the most requenty used operating eements and the dispays on your OpenStage phone. The user interace o your OpenStage 15 1 2 3 4 5 6 7 1 You can make and receive cas as norma using the handset. 2 The dispay provides intuitive support or teephone operation (two ines with up to 33 characters each). Audio keys are aso avaiabe, aowing you to optimay conigure 3 the audio eatures on your teephone page 17. 4 O maibox key and N menu key. 5 The keypad is provided to input phone numbers/codes. 6 The Navigation keys is used to operate the phone page 17. 7 The programmabe sensor keyscan be programmed with unctions page 55. 13
Getting to know your OpenStage phone Ports on the underside o the phone Power suppy unit (i necessary) PC Network switch Loca cabe type Key modue Handset Properties o your OpenStage 15 Dispay type LCD dispay, 24 x 2 characters Fu-dupex speakerphone unction ; 10/100 Mbps Ethernet switch page 15 ; Wa mounting ; 14
Using network ports more eicienty Getting to know your OpenStage phone OpenStage 15 has a buit-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directy via the phone. The teephone-pc connection option must irst be activated on the teephone by service personne. Network switch OpenStage 15 PC Using this connection option saves one network port or each switch used and requires ewer or shorter network cabes when arranged correcty. 15
Getting to know your OpenStage phone OpenStage Key Modue 15 The OpenStage Key Modue 15 is a key modue attached to the side o the phone that provides an additiona 18 iuminated, programmabe sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs page 18. You can ony attach one OpenStage Key Modue 15 to your OpenStage 15. 16
Getting to know your OpenStage phone Keys Audio keys Key Function when key is pressed - Set the voume ower page 141. n Turn oudspeaker on/o (with red LED key) page 34. + Set the voume higher page 141. Maibox key and menu key Key Function when key is pressed O Open the menu or voicemai or missed cas (with red LED key). N Open the phone s main menu (with red LED key). Navigation keys These are used to manage most o your phone s unctions and dispay. Key Function when key is pressed < In ists and menus: Scro up. Set ighter contrast page 136 = : Conirm input Perorm action In ide mode: Open the ide menu page 23. In ists and menus: Scro down. Set darker contrast page 136. 17
Getting to know your OpenStage phone Programmabe unction keys Your OpenStage 15 has eight iuminated keys to which you can assign unctions or numbers. Increase the number o programmabe unction keys by connecting a OpenStage Key Modue 15 page 16. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: Function keys page 55 Seected diaing page 57 Each key can be programmed with one unction. Press the key briey to activate the programmed unction or dia the stored number. I you hod the key down, you wi be prompted as to whether you want to program this unction key. I the prompt is not dispayed or a programmed unction is not executed, then you can ony aunch key programming via the user menu page 56 (ask your service personne about the current setting). Your OpenStage is deivered with abe strips. Write unctions or names in the white ieds on the abe strips. The status o a unction is shown by the LED on the corresponding unction key. Line and DDS keys can ony be programmed by service personne via the service menu. Meaning o LED dispays on unction keys LED S O Meaning o unction key The unction is deactivated. T Fashing 1 Indicates the unction status. R On The unction is activated. [1] In this manua, ashing keys are identiied by this icon, regardess o the ashing interva. The ashing interva represents dierent statuses, which are described in detai in the corresponding sections o the manua. The programmabe keys on muti-ine phones unction as trunk keys page 19. 18
Trunk keys (on muti-ine phones ony) Getting to know your OpenStage phone The programmabe keys on muti-ine phones unction as ine keys. Each key that is assigned the unction "ine" is handed as a ine. This means up to seven ines can be conigured. A distinction is drawn here between primary, secondary and phantom ines. Each o these ine types can be used on a private or shared basis page 19. Primary ine A muti-ine teephones have a primary ine. This ine can be reached in the usua manner via your pubic phone number. Incoming cas are signaed on this ine. To avoid conict between individua muti-ine phones, the unctions "Do not disturb" and "Ca orwarding" can ony be used or the primary ine. Secondary ine The secondary ine on your phone is used as a primary ine by another subscriber o the ine trunk group. Your primary ine, which is conigured on another teephone in the ine trunk group, simutaneousy unctions as the secondary ine on that teephone. Phantom ine Phantom ines are not used as primary ines by any teephones in the ine trunk group. Phantom ines are estabished when the number o ines provided by a communications system exceeds the number o avaiabe teephones. Line utiization Private ine: A ine that is used by a singe teephone. This ine cannot be used as a secondary ine by another teephone. Shared ine: A ine that is conigured on mutipe teephones. The ine status is dispayed or a teephones that share this ine. I, or exampe, a shared ine is being used by a teephone, a status message indicating that this ine is busy is dispayed on a other teephones ( page 20). Direct ca ine: A ine with a direct connection to another teephone. 19
Getting to know your OpenStage phone You can see the status o the ine rom the LED: LED dispay LED Expanation S Not it The phone is in ide mode. T Fashing Incoming ca on the ine ( page 91) "Hod reminder" is activated ( page 69) Outgoing ca on the ine The incoming ca was prioritized and seected in accordance with the "Automatic ine se- Fickering ection or incoming cas" option Fast binking The ine is on "Hod". Binking Ca orwarding is activated. R Iuminated The ine is busy. 20
Getting to know your OpenStage phone Keypad You can ony use the digits 1 to 9 and 0 as we as the * and # characters when diaing a number. To deete digits, seect "Back" with the Navigation keys and conirm with =. In situations where text input is possibe, or exampe, when entering the user password, you can aso use the dia keys to enter text in addition to the digits and specia characters mentioned. To do this, press the numerica keys repeatedy. Exampe: To enter the etter "h", press the number 4 key on the keypad twice. When entering text, a characters avaiabe or the key pressed and the character seected are briey dispayed. Character overview (depends on the current anguage setting) Key 1x 2x 3x 4x 5x 6x 1 ] 1 2 a b c 2 ä 3 d e 3 4 g h i 4 5 j k 5 6 m n o 6 ö 7 p q r s 7 ß 8 t u v 8 ü 9 w x y z 9 0 0 ( 1 2 [1] Next etter in upper case (active or maximum one second) [2] Switch to digit input ).,?! " - ( ) @ / : _ 21
Getting to know your OpenStage phone Muti-unction keys Key Function during text input Function when hed down ) Write specia characters. Deactivate the ring tone. ( Aphabetic abeing o dia keys is aso useu when entering vanity numbers (etters associated with the phone number s digits as indicated on the teephone spe a name, e.g. 0700 - PATTERN = 0700-7288376). Text editor Switch between upper and ower case. Activate the teephone ock. Additiona options are avaiabe in the text editor. This is used when programming a orwarding destination, or exampe. In this way, you can, or exampe, move the cursor reey and copy or insert text. You can seect urther editor unctions via the Navigation keys and conirm each one using =: OK: Appies changes and coses the editor Deete: Deetes characters rom right to et Cance: Discards changes and exits the editor Mode (here ( can aso be used to switch): 123: Digits ony ABC: Upper-case etters ony Abc: First etter in upper case, subsequent etters in ower case abc: Lower case etters ony Move cursor et: Moves the cursor to the et Move cursor right: Moves the cursor to the right Copy: Copies the entire content to the cipboard Paste: Inserts the entire content rom the cipboard to the cursor position 22
Getting to know your OpenStage phone Dispay Your OpenStage 15 comes with a back-and-white LCD dispay. Adjust the contrast to suit your needs ( page 136). Ide mode I there are no cas taking pace or settings being made, your OpenStage 15 is in ide mode. Exampe: Time 10:29 SO. 05. : 08.07 220870 Date Open the ide menu Own phone number Ide menu In ide mode press Navigation keys : or = page 17, then the ide menu opens. You can ca up various unctions here. Entries may vary. The ide menu may contain the oowing entries: Redia? Ringer o? Do not disturb on? Mobie ogon? Cance cabacks? Directed pickup Back? Icons in the ide dispay In the irst and second ine, the time, weekday, and date are dispayed in addition to icons or dierent situations and switches: Icon Expanation The ring tone is deactivated. The phone ock is activated. The "Do not disturb" unction is activated. A mobie user is ogged on to the teephone. 23
Getting to know your OpenStage phone Context-dependent dispays Depending on the situation at hand, the dispay on your OpenStage phone dispays dierent content, to which you can respond intuitivey. Inormation on actua events The oowing icons appear centered on the dispay when your phone is ide and signa current properties or events. Exampe: You missed two cas in your absence. 02 You have two new voice messages that you can open by pressing O page 26. Icons or events Icon Expanation Caback requests are active. You received new voice messages. New entries have been added to the ca ists. Loca ca orwarding is active. Context menus I an arrow appears beside an entry in the second ine, a context menu whose options you can seect using Navigation keys < or : ( page 17) The range o unctions avaiabe is situation-speciic. Consutation? Hod? Bind transer ca? Disconnect? Directed pickup? First menu entry (seected on caup) Other menu options (hidden) 24
Getting to know your OpenStage phone Ide dispay context menu You receive the oowing unctions (i activated) by pressing Navigation keys = or :. The current untion is dispayed in the second dispay ine. The other unctions are hidden and can be seected using Navigation keys : or <: Redia {1} 1234 Ringer o Do not disturb o Mobie ogon Cance ca backs Directed pickup First entry (seected when you ca up the menu, i you have aready diaed a phone number) Other menu options (hidden) Functions during a ca In many operating situations you are oered appropriate unctions or notes in the second ine o the dispay. Other avaiabe unctions remain hidden and can be seected using Navigation keys : or <: Exampe: You set up a consutation ca. The second ine dispays the irst o three dependant unctions. Seect the appropriate unction and conirm this with =. 012345 Dia Redia {1} Retrieve hed ca First dispay ine Second dispay ine (current option) Other menu options (hidden) The menu with the unctions coses automaticay ater you have executed an action. To deete ino-ony messages, press Navigation key =. 25
Getting to know your OpenStage phone Records Entries in the ca ist and messages in your maibox system (i conigured) are known as records. The LED on the O page 17 key ights up to signa new missed cas. Press the O key and use the Navigation keys to seect the required submenu. Messages Cas You can use the Navigation keys to navigate through the menus as described on page 17. Messages I conigured (contact the reevant service personne), this provides you with access to your maibox system e.g. HiPath Xpressions. I your system is appropriatey conigured, activating this unction cas the maibox. Foow the voice maibox instructions. Cas This ist appears as soon as you receive new missed cas i you seect the option Cas in the Records menu. You can then scro up or down to reach the Cas menu. The oowing cas or ca attempts are ogged as ca ists: Missed: Missed cas Diaed: Diaed cas (with or without connection) Received: Answered cas Forwarded: Forwarded cas The number o missed cas and unchecked cas is shown on the ide dispay. Ca ists Each ca ist may contain up to 30 entries. Once this imit is reached, the odest entry in the og is deeted. Mutipe cas rom the same number are ony isted once. The oowing data are stored, e.g. or missed cas: Phone number/name depending on avaiabe data. Number o ca attempts. The date and time o the ast ca attempt rom each user isted. Entries can ony be saved i the caer ID is dispayed as a name, number or both. I the caer ID is not transerred, the ca is saved as "Unknown". You can deete a the entries in the respective ca ist page 90. Ater seecting an entry, you can dia it immediatey by conirming page 81. 26
Getting to know your OpenStage phone Program/Service menu You can make oca settings here. Press the N key and conirm the User menu. I conigured, enter and conirm your persona user password. You can use the Navigation keys to navigate through the menus as described on page 17. Once the admin password has been entered, the Admin menu is avaiabe to the reevant service personne. User settings In the User menu (see page 158), settings options are provided that aow you to adapt the teephone to your individua requirements. Seect a menu using the Navigation keys: "Date and time" page 137 "Audio" page 141 "Coniguration" e.g. page 110 or page 64 "Phone" page 136 "Locaity" page 141 "Security" page 111 or page 113 "Network inormation" page 149 "Reset" I you are in one o these menus or submenus, depending on the situation, you have the oowing options to eave the menus: Save & exit (I you have made a setting and want to keep it) Exit (no save) (I you have made a setting which you do not want to use ater a or i you do not want set any o the options) Back (I you want to eave the main menu or submenu) Press and hod the : key to access the option to eave the current menu eve. You exit the menu by pressing the N key and return to ide mode page 23. Interrupting editing in the menu You can interrupt editing in the menu, or exampe, to ca someone or to answer a ca. Then press the N key. This takes you back to the point in the menu rom which you exited. This is however ony possibe or a imited period which is by service personne using the inactivity timeout setting. I the conigured time expires, you need to reenter your password when opening the menu and manuay go to the required point in the menu. Interrupting the editing: By pressing the N key you interrupt the editing, eave the menu and return to ide mode page 23. I you receive a ca during editing and you answer it, you automaticay change to the ca view (see aso page 25). To go back to editing mode in the menu, press the N key again. 27
Getting to know your OpenStage phone Network inormation Inormation about the IP address or name which was assigned to the phone in the network and thereore the HTML address o the web interace. V View inormation on the phone page 149. Contact your service personne or reer to the OpenStage Administration Manua or more on the network inormation vaues isted here. V Reset phone Persona settings made via the teephone menu or the web interace can be reset to actory settings page 150. Administration You can access the administration area via the "Admin" unction and by entering the administration password. Reer to the administration manua suppied with your phone or more detaied inormation on this topic. Contro and monitoring unction A contro or monitoring unction can be activated on your phone or service purposes by remote maintenance. Contro unction Service personne have the option to activate and deactivate eatures o the phone via remote maintenance. During maintenance the handset, microphone, oudspeaker and headset are deactivated. You are additionay inormed on the dispay that the contro unction is active. Monitoring unction In order to detect maunctioning o a phone or exampe, the service personne insta a monitoring unction. You can use your phone as norma during monitoring. However you wi irst be inormed about the operation with a message on the dispay and prompted to aow monitoring. I service personne have activated a unction on your phone, which continuousy transmits operating data to a server, you wi see the ashing icon in the upper dispay ine. 28
Basic unctions Basic unctions Pease read careuy the introductory chapter "Getting to know your OpenStage phone" page 13 beore perorming any o the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personne. I you ca a party or receive a ca rom a party over a secure connection, a padock icon appears on the dispay. 1 appears on the other party s ine. You can opt to have voice connections that are no onger secure indicated by a brie aerting tone and the message "Unencrypted ca" appears on the second ine or two seconds (see page 145). Answering a ca Your OpenStage phone rings with the tone signa set when an incoming ca is received. The ca is aso visuay signaed on the ca dispay. I transmitted, caing party inormation (name, phone number) appears on the dispay. I you have set a pattern meody page 143 on your phone, it is possibe that service personne have preset a dierent pattern meody or pattern sequence or deactivated the ringtone, depending on the ca type (e.g. an externa or interna ca). An incoming ca wi interrupt any ongoing teephone setting operations. When the ca ends, you can press the N key to return to the point in the menu structure where you were interrupted. 1. Cosed or secure or open or nonsecure voice communication 29
Basic unctions Answering a ca via the handset ^ i nec. + or - The phone is ringing. The caer is dispayed. Lit the handset. Set the ca voume. Answering a ca via the oudspeaker (speakerphone mode) Accept? or n i nec. + or - The phone is ringing. The caer is dispayed. Conirm the option shown. The n key ights up. Press the key shown. The key ights up. The speakerphone unction is activated. Set the ca voume. Suggestions or using speakerphone mode: Te the other party that speakerphone mode is active. Adjust the ca voume whie speakerphone mode is active. The idea distance between the user and the phone in speakerphone mode is about 50 cm. 30
Basic unctions Directed pickup You can pick up a ca signaed at an absent coworker s phone. I a coeague has paced a ca on hod on their muti-ine phone you can aso pick up this ca. Picking up ca Directed pickup? or ^ or n Directed pickup? Prerequisite: You know the coworker s interna phone number and the unction is conigured or you in OpenScape Voice. A coworker s phone rings. Seect and conirm the option shown in the ide phone s context menu. Lit the handset. Press the key shown. j Enter and conirm the reevant phone s interna number. You are connected to the caing party either via the handset or in speakerphone mode. 31
Basic unctions Picking up the hed ca: Directed pickup? or ^ or n Directed pickup? Prerequisite: Your coeague has paced a ca on hod on their muti-ine phone page 95. You know the coworker s interna phone number and the unction is conigured or you in OpenScape Voice. Seect and conirm the option shown in the ide phone s context menu. Lit the handset. Press the key shown. j Enter and conirm the reevant phone s interna number. You are connected to your coeague s hed ca either via the handset or in speakerphone mode. 32
Basic unctions Switching rom handset to speakerphone mode Make note o the two dierent processes and activate, i necessary, your preerred setting page 144. Prerequisite: You are conducting a ca via the handset and the microphone and oudspeaker unctions have been activated by service personne. n and \ Standard mode Hod down the key and repace the handset. Then reease the key and proceed with your ca. US mode n I the country setting is set to US, you do not have to hod down the oudspeaker key when repacing the handset to switch to speakerphone mode. Press the key shown. \ Repace the handset. Proceed with your ca. { or } A secure voice communication is indicated by a cosed padock icon on the graphic dispay; a nonsecure voice communication is indicated by an open padock icon on the graphic dispay (see aso page 29) 33
Basic unctions Switching rom speakerphone mode to the handset ^ Prerequisite: You are conducting a ca in speakerphone mode. Lit the handset. The n key goes out. Open istening You can et other peope in the room join in on the ca. Let the other party know that you have turned on the oudspeaker. Prerequisite: You are conducting a ca via the handset. Activating n Press the key shown. Deactivating n n and \ Press the it key. Switch to speakerphone mode Hod down the key and repace the handset. Then reease the key and proceed with your ca. 34
Basic unctions Activating/deactivating the microphone To prevent the other party rom istening in whie you consut with someone in your oice, you can temporariy switch o the handset microphone or the handsree microphone. Prerequisite: You are conducting a ca. The "Mute" key is conigured. Deactivating the microphone S Press the "Mute" key. Activating the microphone R Press the iuminated "Mute" key. Disconnect? m or Ending a ca I you are conducting a ca via the handset: \ Repace the handset. or In speakerphone mode: n Press the it key. 35
Basic unctions Group ca Your service personne can incorporate mutipe teephones in a ca pickup group. I your teephone beongs to a pickup group, you can aso accept cas intended or other members o the group. A group ca is dispayed on the phone. Service personne may have made the oowing settings or signaing: Teephone status Ring on group ca = Yes Ringer on Sient Ringer Loudspeaker in Connection Handset Handset Open istening Open istening Ring on group ca = No Beep Loudspeaker Beep Handset Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Speakerphone mode Ringer Loudspeaker Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Ringer o Sient Nothing Nothing in Connection Handset Nothing Beep Handset Handset Open istening Open istening Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Speakerphone mode Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker The voume settings can be ound rom page 141. Further service personne settings or group cas: The group ca can be picked up both by iting the handset and via the "Pickup ca" menu option. The group ca be picked up via the "Pickup ca" menu option but not by just iting the handset. A key is programmed or ca pickup. A group ca is waiting is dispayed with Pickup: Caer or: Station 36
Basic unctions Pickup ca? or ^ or R Picking up a group ca The pop-up menu opens: Conirm the option shown. Lit the handset (ony i the appropriate unction is set by your service personne) Press the key programmed with the "Ca pickup" unction (i conigured) Speakerphone mode is activated. Ignoring a group ca Ignore? The phone stops signaing the group ca. 37
Basic unctions Making cas I you seected the option "Busy When Diaing" page 84, you wi not be interrupted by an incoming ca. In this case, the caer hears the busy signa. Dia Redia {1} ##? ^ j or O-hook diaing Lit the handset. Enter the station number. I nec. Correct input using the navigation keys page 17. Conirm or wait unti the dia deay expires (see page 82). Conirm the option shown. ## represents the ast number diaed. The connection is set up. I you are using a dia pan and Immediate diaing is set (see page 39, diaing is automaticay perormed as soon as the character string entered matches an entry in the dia pan. n j On-hook diaing The connection is set up with on-hook diaing via the oudspeaker (speakerphone mode). Press the key shown. Enter the station number. I nec. Correct input using the navigation keys page 17. Redia {1} ##? = Press or wait unti the dia deay expires (see page 82). or Conirm the option shown. ## represents the ast number diaed. 38
Basic unctions Dia j First enter the number First enter the number. The oudspeaker key iuminates when you enter the irst digit. Enter the station number. I nec. Correct input using the navigation keys page 17. Conirm or wait unti the dia deay expires (see page 82). The connection is set up. I you are using a dia pan and is set (Immediate diaing see page 39, diaing is automaticay perormed as soon as the character string entered matches an entry in the dia pan. User Coniguration z N i nec.j Immediate diaing Immediate diaing shoud ony be activated i service personne has conigured and approved a dia pan. The deaut setting Immediate diaing is deactivated. For this reason ater entering the number you must either conirm the "Dia" option or wait unti the dia deay expires to set up the connection. I Immediate diaing is conigured, your ca is automaticay diaed as soon as the string entered matches an entry in the dia pan. Activating or deactivating immediate diaing You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the User password. Outgoing cas Immediate diaing = No Yes Options = Save & exit Conirm the option shown. 39
Basic unctions Diaing using the hot or warm ine unction Your service personne can conigure a hot or warm ine or your phone. I you it the handset o the phone or press the oudspeaker key with a hot ine immediatey or with a warm ine ater a deined period o time, a number speciied by service personne is diaed. Exampes: The phone in the it immediatey dias the reception number. The phone at a patient s bed dias the ward number e.g. ater a minute i no other number is diaed. 40
Basic unctions Redia Rediaing rom the ca ist Ony cas to the primary ine are received on muti-ine phones ( page 12). O Press the key. The "Records" menu opens. Cas Seect and conirm (see aso page 26). Diaed 998324 01.01 The Diaed ca ist opens I entries are saved, seect and conirm the required entry. Dia Redia {1} ##? ^ or n Conirm the option shown. The phone number associated with the ist entry is diaed. Rediaing rom the dispay diaog Lit the handset. Press the key shown. Conirm the option shown. The ast phone number entered is diaed. Rediaing rom the ide menu : or = press the key shown to open the ide menu Redia {1} ##? { or } Conirm the option shown. The ast phone number entered is diaed. A secure voice communication is indicated by a cosed padock icon on the graphic dispay; a nonsecure voice communication is indicated by an open padock icon on the graphic dispay (see aso page 29). 41
Basic unctions Consut? Disconnect & return? Disconnect Aternate? Disconnect & return? j Consuting a second party You can ca a second party whie a ca is in progress. The connection to the irst party is on hod. Prerequisite: You are conducting a ca. Conirm the option shown. Enter and conirm the second party s phone number. I you want to use a ca ist or a consutation ca, instead o Consut Hod seect or press the Hod key and then open the required ca ist ( page 81). Aternativey you can open a ca ist without using the Hod unction - the active ca is automaticay put on Hod. Ending or canceing a consutation ca The ca with the irst party is resumed. Ending the irst ca Seect and conirm the option shown in the irst ca s context menu. The connection to the second party remains active. Switching to the hed party (aternating) Prerequisite: You are conducting a consutation ca. In the irst dispay ine, the phone number or name and the duration o the active connection are dispayed. You can switch back and orth between two subscribers by repeatedy seecting and conirming "Aternate". Ending an aternate operation The active ca is disconnected and the hed ca is restored. 42
Basic unctions Putting on hod and retrieving successivey or simutaneousy Putting an active ca on hod S Prerequisite: You are conducting a consutation ca page 42 or have accepted a second ca page 71. The "Hod" sensor key must be conigured page 55 Press the "Hod" key. The key ights up. The consutation or second ca and the irst ca are put on hod. Retrieving the irst ca < Switch to the irst ca. R Press the iuminated "Hod" key. You are connected with the other party. The consutation or second ca continues on hod. Retrieving the second ca : Switch to the hed consutation or second ca R Press the iuminated "Hod" key. You are connected with the other party. The irst caed is put on "Hod" again. 43
Basic unctions Connecting parties Compete Xer? You can connect the irst party with the party you consuted, cearing down your connection to both parties in the process. Prerequisite: You are conducting a consutation ca page 42 and ca joining is aowed page 44. The active and hed cas are joined. You are disconnected rom the ca. or Connect by hanging up ] or n Repace the handset or, i you are in speakerphone mode, press the oudspeaker key. The other two parties are now connected to one another. User z N i nec.j Aowing ca joining You can aso conigure this setting via the Web interace page 151. Press the key shown. Conirm the option shown. Enter and conirm the User password. Coniguration Connected cas? Aow ca joining = Yes Yes Options = Save & exit 44
Basic unctions Ca orwarding You can orward cas or your phone to another phone. Prerequisite: The ca orwarding unction is programmed ( page 46). Three orwarding conditions can be programmed in the orwarding menu: A Cas Busy On no repy Because o its direct impact, "A Cas" ca orwarding has the highest priority oowed by "No repy" and "Busy". I active, "A Cas" ca orwarding is indicated on the dispay when the phone is ide. Forwarded cas can be ogged in a ca ist (see page 26). The Edit ca orwarding menu oers you three Destination options. These destination options are assigned to the orwarding types. A cas (o/on) Destination Busy (o/on) Destination No repy (o/on) Destination One phone number may aready be assigned to each destination. The destination option coud then be Destination 12345, or instance. 45
Basic unctions Edit ca orwarding z S Programming ca orwarding Saving destination phone numbers or ca orwarding You can save up to ive destination phone numbers or ca orwarding. These destination phone numbers can then be assigned dierent orwarding types. You can then enabe one o the orwarding types ( page 49). Prerequisite: You have conigured the key or "Variabe ca orwarding" (see page 61). Otherwise you can conigure the settings or ca orwarding via the user menu ( page 66). Press the "Variabe ca orwarding" key. Destination = Edit avorites Seect the destination option or one o the oowing orwarding types: A cas Busy No repy Conirm the destination seected. You can use each o the three Destination options to save destination phone numbers or the reevant orwarding type. Destination 1 = Options = Save & exit j Enter and conirm the destination phone number. Deine additiona destination phone numbers or destination 2 to 5, as necessary. 46