Operation. HiPath OpenStage 20.

Transcription

1 Operation HiPath 4000 OpenStage 20

2 Imptant Infmation Imptant Infmation Q F safety reasons, the telephone should only be supplied with power: using the iginal power supply unit. Part number: C39280-Z4-C51x (x: 0=EU, 1=US, 2=UK) in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone a key module. Should you encounter any problems, contact the responsible service personnel. Use only iginal Siemens accessies. The use of other accessies may be hazardous and will render the warranty, extended manufacturer s liability and the CE marking invalid. Trademarks The device confms to the EU directive 1999/5/EC as attested by the CE marking. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government the local authities. Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite f reuse and recycling of used electrical and electronic equipment. F me detailed infmation about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product your sales representative. The statements quoted above are only fully valid f equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment. 2

3 Imptant Infmation Location of the telephone The telephone should be operated in a controlled environment with an ambient temperature between 5 C and 40 C. To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone. Do not expose the telephone to direct sunlight any other source of heat, as this is liable to damage the electronic components and the plastic casing. Do not operate the telephone in damp environments such as bathrooms. Software update During a software update, the phone must not be disconnected from the power supply unit, the LAN line the phone line. An update action is indicated by messages on the display and/ by flashing LEDs. 3

4 Contents Contents Imptant Infmation Trademarks Location of the telephone Software update General Infmation About this manual Service Intended use Telephone type Speakerphone quality and display legibility Getting to Know Your OpenStage Phone OpenStage 20 user interface Pts on the underside of the phone Keys Function keys Mailbox key and menu key Audio keys way navigat Display Idle mode Mailbox Voic s Callbacks Call log Service menu Making Calls Basic Functions Answering calls Answering a call via the handset Answering a call via the loudspeaker (speakerphone mode) Switching to speakerphone mode Switching to the handset Open listening Making calls Off-hook dialing On-hook dialing Ending a call Redialing a number (saved number )

5 Contents Redialing a number (last dialed number) Turning the microphone on and off Calling a second party (consultation hold) Switching to the held party (alternating) Transferring a call Call fwarding Overview of fwarding types Displays Fixed call fwarding (all calls) Variable call fwarding (all calls) Additional fwarding types Using callback Sting a callback Accepting a callback Checking/deleting a saved callback Configuring the "saved number redial" key Saving the current phone number Saving any phone number Configure telephone Adusting the ring volume Adusting the ring tone Room character f speakerphone mode Setting the volume of the alert tone Adusting the display to a comftable reading angle Adusting the display contrast Making Calls Convenience Functions Answering calls Accepting a specific call Picking up a call in a hunt group Using the speakerphone Making calls Using the call log Using speed dialing During a call Using call waiting Activating/deactivating second call Accepting a second call System-suppted conference Establishing a conference Adding a party Transferring a conference During the conference Entering commands using tone dialing (DTMF suffix dialing)

6 Contents System-wide parking Manually parking a call Retrieving a parked call If you cannot reach a destination Call waiting (camp-on) Busy override - oining a call in progress HiPath 4000 as an entrance telephone system (two-way intercom) System-wide speaker call Speaker call in a group Announcement (broadcast) to all members of a line trunk group.. 52 Using call fwarding Automatically fwarding calls Delayed call fwarding Fwarding calls f other stations Saving a call fwarding destination f another phone and activating call fwarding Saving a call fwarding destination f fax/pc/busy station and activating call fwarding Displaying/deactivating call fwarding f another phone Displaying/deactivating call fwarding f fax/pc/busy stations Changing call fwarding f another station Leaving/ reoining a hunt group Saving Speed Dial Numbers and Appointments..59 Central speed dial numbers Speed dialing with extensions Appointments function Saving appointments Using timed reminders Dialing with Call Charge Assignment Dialing with proect assignment Call duration display Privacy/Security Activating/deactivating "Do not disturb" Activating/deactivating "Speaker call protect" Caller ID suppression Identifying anonymous callers (trace call) Locking the telephone to prevent unauthized use

7 Contents Using Other Functions Using another telephone in the same way as your own Logging on to another phone Logging off from another phone Testing the Telephone Testing functionality Special Parallel Call (ONS) Functions Fixing Problems Responding to err messages on the screen Contact partner in the case of problems Troubleshooting Caring f your telephone Index All Service Menu Functions

8 General Infmation General Infmation About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefe be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following: The function is not configured f you your telephone. Please contact your system suppt representative. Your communications platfm does not feature this function. Please contact your Siemens sales partner f infmation on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains imptant infmation on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errs and ensure optimum use of your multifunctional telephone in the netwk. These instructions should be read and followed by every person installing, operating programming an OpenStage phone. This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions f operating your OpenStage phone. Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions. Service F your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in der to avoid endangering yourself other persons and to prevent damage to the unit. The Siemens service department can only help you if you experience problems defects with the phone. Should you have any questions regarding operation, your specialist retailer netwk administrat will gladly help you. F queries regarding connection of the telephone, please contact your netwk provider. If you experience problems defects with the phone, please dial the service number f your country. 8

9 General Infmation Intended use The OpenStage phone is a desktop unit designed f voice transmission and f connection to the LAN mounted on the wall. It can also be used as a wkstation device. Any other use is regarded as unauthized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platfm can be obtained from your service technician. Please have this infmation ready when you contact our service department regarding faults problems with the product. Speakerphone quality and display legibility To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear. The optimum handsfree distance is 20 in. (50 cm). Proceed as follows to optimize display legibility: Turn the phone to tilt the display. This ensures you have a frontal view of the display while eliminating light reflexes. 9

10 Getting to Know Your OpenStage Phone Getting to Know Your OpenStage Phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. OpenStage 20 user interface You can make and receive calls as nmal using the handset. 2 The display permits intuitive operation of the phone page The function keys allow you to call up the most frequently used functions during a call (e.g. Disconnect) page O mailbox key and N menu key. 5 Audio keys are also available, allowing you to optimally configure the audio features on your telephone page The 3-way navigat is a convenient navigation tool page The keypad is provided f input of phone numbers/codes. Properties OpenStage 20 Display type LCD, 24 x 2 characters Full-duplex speakerphone function ; 3-pt (10/100) switch ; Wall mounting ; 10

11 Pts on the underside of the phone Getting to Know Your OpenStage Phone Power supply unit PC Netwk Handset 11

12 Getting to Know Your OpenStage Phone Keys Function keys Key Function when key is pressed s End (disconnect) call page 21., Saved number redial (last number dialed) page 22. r Button f fixed call fwarding (with red LED key) page 26. p Activate/deactivate microphone (also f speakerphone mode) page 22. Mailbox key and menu key Key Function when key is pressed O Open mailbox (with red LED key) page 15. N Open the service menu (with red LED key) page 18. Audio keys Key Function when key is pressed - Setting the volume lower page 19, page 33. n Turn speaker on/off (with red LED key) page Setting the volume higher page 19, page

13 Getting to Know Your OpenStage Phone 3-way navigat Remove the protective film from the ring around the 3-way navigat befe using the phone. With this control, you can administer most of the functions featured on your OpenStage phone as well as the displays. Operation Press the $ key. Press the % key. Press the i key. Functions when key is pressed In idle mode: Open the idle menu page 14 In lists and menus: scroll down In idle mode: Open the idle menu page 14 In lists and menus: scroll up Entry selected: Perfm action 13

14 Getting to Know Your OpenStage Phone Display Your OpenStage 20 comes with a tilt-and-swivel black-and-white LCD display. Idle mode If there are no calls taking place settings being made, your OpenStage 20 is in idle mode. Example: Time 13:15 Wed f Date Open the idle menu Own phone number Idle menu When in idle mode, press a key on the 3-way navigat page 13 to display the idle menu. You can call up various functions here. Entries may vary. The idle menu may contain the following entries: Unanswered calls? [1] Incoming calls? [1] Outgoing calls? [1] Deact call fwarding? [2] Fixed Call fwarding on/off? [3] Variable call fwarding on? Direct call pickup? Service menu [1] This appears as an option if entries are available. [2] This appears as an option if fixed variable call fwarding is activated. [3] This appears as an option if a phone number is saved f fixed call fwarding. 14

15 Getting to Know Your OpenStage Phone Mailbox Depending on the type and configuration of your communication platfm (contact your service personnel), you can use the mailbox key to access messages from services such as HiPath Xpressions, etc. Also, callbacks are managed in the mailbox. Both voice and fax messages can be sted in the mailbox (if so configured). Signaling The LED of the mailbox key lights up if new messages are available if messages have not been processed. Ending message retrieval Press the menu key N. The menu LED key goes out. The mailbox LED key turns off only when all messages have been viewed erased. Undeleted entries in the mailbox remain saved. Voic s Press the mailbox key O. If your system is appropriately configured, you can call the voice mailbox directly and immediately play back the sted messages. New voic s that have not been played back fully cannot be deleted. To mark a message as "played back", ump with 66 to the end of the message. Using the mailbox function (optional) By dialing the messaging phone number, users with a mailbox (HiPath Xpressions) can use functions from this system and configure call fwarding types and retrieve available messages, f example. Verbal user prompts guide you to the available functions. When call fwarding to the mailbox is activated, the messaging phone number is displayed. Infmation on call fwarding is provided from page

16 Getting to Know Your OpenStage Phone Callbacks You can request a callback if the internal station called is busy if nobody answers. This also applies f external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback When the other party is no longer busy When the user who did not answer has conducted another call. Callback requests are saved in the mailbox. Press the mailbox key O. The latest callback request is displayed. Example: Caller ID PETER Call FR :25 f Function menu Time Date Description of how to edit the entries page

17 Getting to Know Your OpenStage Phone Call log Calls to your phone and numbers dialed from your phone are recded chronologically in the call log, sted, and divided into the following lists: Unanswered calls Incoming calls Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological der. Each call is assigned a time stamp. The most recent entry in the list that has not yet been retrieved is displayed first. In the case of calls from the same caller, only the time stamp is updated. Every list that contains at least one entry is automatically offered page 14 in the idle menu page 37. Callers with suppressed numbers cannot be saved in the call log. Infmation is displayed regarding the caller and the time at which the call was placed. Example: Caller ID PETER Busy :25 f Function menu Time Date Telephone status during a call attempt Description of how to edit the call logs page

18 Getting to Know Your OpenStage Phone Service menu Press the menu key N page 13 and chose a function with the 3-way navigat. You can also use the idle menu to access the Service menu page 14. The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu. Service menu Menu title Service: Destinations? f Further entries are available Menu option You can find an overview with examples of functions available to you on page

19 Making Calls Basic Functions Making Calls Basic Functions Please read the introducty chapter "Getting to know your OpenStage phone" page 10 carefully befe perfming any of the steps described here on your phone. Answering calls An incoming call will cancel any ongoing telephone setting operations. Answering a call via the handset ^ if nec. + - The phone is ringing. The caller is displayed. Lift the handset. Set the call volume. Answering a call via the loudspeaker (speakerphone mode) n if nec. + - The phone is ringing. The caller is displayed. Press the key shown. The LED key lights up. The speakerphone function is activated. Set the call volume. Suggestions f using speakerphone mode: Tell the other party that speakerphone mode is active. Adust the call volume while speakerphone mode is active. The ideal distance between the user and the phone in speakerphone mode is 50 cm. 19

20 Making Calls Basic Functions n ] if nec. + - Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then release the key and proceed with your call. Set the call volume. US mode n If your communication system is set to US mode (contact your service personnel), you do not have to hold down the speaker key when replacing the handset when switching to speakerphone mode. Press the key shown. ] Replace the handset. Proceed with your call. if nec. + - Set the call volume. Switching to the handset ^ n Prerequisite: You are conducting a call in speakerphone mode. Lift the handset. The key shown goes out. Open listening You can let other people in the room oin in on the call. Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call via the handset. n n Activating Press the key shown. Deactivating Press the lit key. 20

21 Making Calls Basic Functions Making calls ^ ^ Off-hook dialing Lift the handset. Internal calls: Enter the phone number. External calls: Enter the external code and the station number. The connection is set up as soon as your input in complete. On-hook dialing Internal calls: Enter the phone number. External calls: Enter the external code and the station number. The party you are calling answers via loudspeaker. Lift the handset. On-hook: Speakerphone mode. Ending a call s Press the key shown. n Press the lit key. \ Replace the handset. Saved number redial? ^ n Redialing a number (saved number ) Prerequisite: You have saved a phone number page 32. Lift the handset. Press the key shown. The saved phone number is dialed. 21

22 Making Calls Basic Functions Redialing a number (last dialed number) The last phone number dialed on your telephone is automatically dialed., Press the key shown. n The key lights up. Speakerphone mode. Last number redial? ^ n p p Lift the handset. Press the key shown. Confirm the option shown. Turning the microphone on and off You can temparily deactivate the microphone on your handset to prevent the other party from overhearing a conversation, f instance, with a colleague in the same room. Prerequisite: You are conducting a call. Deactivating the microphone Press the key shown. Activating the microphone Press the lit key. 22

23 Making Calls Basic Functions Calling a second party (consultation hold) Consultation? Release and return? Toggle? Release and return? Conference? Z You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Confirm the option shown. Enter and confirm the second party s phone number. Ending a consultation call Confirm the option shown. The consultation call is disconnected. The call with the first party is resumed. Switching to the held party (alternating) Prerequisite: You are conducting a consultation call. You are switched to the party on hold. Ending an alternate operation The active call is disconnected and the held call is rested. Combine the calling parties into a three-party conference An alert tone signals that a conference call has been established between all three parties. 23

24 Making Calls Basic Functions Transferring a call Consultation? If your call partner wishes to speak to one of your colleagues, you can transfer the call. Transferring with announcement Enter and confirm the required party s phone number. Announce the call partner. \ Replace the handset. Your call partner is now connected to the party to whom they wish to speak. Transferring without announcement Start transfer? Enter and confirm the required party s phone number. \ Replace the handset. If a connection cannot be established between the two parties within 40 seconds, you receive another call and are reconnected to your initial call partner. 24

25 Making Calls Basic Functions Call fwarding If your belongs to an ONS group (parallel call page 70), please note the following: Call fwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group. Call fwarding between two phones in an ONS group is not possible. Overview of fwarding types You can configure different call fwarding settings f your station. Variable call fwarding All calls are fwarded to the saved phone number, the phone number is deleted after deactivation. Fixed call fwarding All calls are fwarded, the saved phone number is not deleted after deactivation. Fwarding f intnl Only internal calls are fwarded. Fwarding f extnl Only external calls are fwarded. Call fwarding - busy If your station is busy, all calls are fwarded. Call fward. no reply If you do not answer a call, all calls are fwarded [1] after a certain length of time. Call fward. busy/no reply If your station is busy you do not answer a call, all calls are fwarded after a certain length of time [1]. [1] This duration is defined by your service personnel. Apart from "Fwarding f intnl" and "Fwarding f extnl", the call fwarding types preclude each other. F the two exceptions, you can program and activate one call fwarding destination. 25

26 Making Calls Basic Functions Displays In idle mode ( page 14), the following signals remind you that call fwarding is activated: Fixed/variable call fwarding r Fwarding to PETER f The LED key lights up. Phone number of the fwarding destination Call fwarding is on r f Fwarding f intnl/external The LED key lights up. There is no display message f the call fwarding types "Busy", "No answer" and "Busy/no answer". The LED key does not light up. Fixed call fwarding (all calls) If you have programmed a destination f fixed call fwarding, fwarding can always be activated and deactivated using the key r. The programmed fwarding destination remains unchanged until you reprogram delete it. Configuring/modifying a fixed fwarding destination N Open the service menu page 18. Destinations? Call fwarding? Next fwarding type? Enter destination: Confirm the option shown. Confirm the option shown. "Variable call fw." is displayed. Confirm the option shown. "Fixed call fw." is displayed. If you have already programmed call fwarding, the call fwarding destination is displayed. Enter the phone number of the call fwarding destination. If you have already saved a destination, it is deleted. 26

27 Making Calls Basic Functions Save? Confirm, when the phone number is complete. Fixed call fwarding is saved and activated. Activating fixed call fwarding Act. FWD-FIXED? Prerequisite: A fixed call fwarding destination must be saved page 26. r Press the key shown. The LED key lights up. $ Open the idle menu. Deactivating fixed call fwarding Deact call fwarding? r Press the lit key. The LED key goes out. $ Open the idle menu. Fixed call fwarding is deactivated. The destination number is retained. Deleting a fixed call fwarding destination You can delete the destination f fixed call fwarding. N Open the service menu page 18. Destinations? Call fwarding? Next fwarding type? Delete? Confirm the option shown. Confirm the option shown. Confirm the option shown. "Fixed call fwarding" and the fwarding destination are displayed. The fwarding destination is deleted. If fixed call fwarding was activated, it is now deactivated. The r key is deactivated. 27

28 Making Calls Basic Functions Variable call fwarding (all calls) In the case of variable call fwarding, programming a fwarding destination activates call fwarding f all calls. If call fwarding is deactivated, the fwarding destination is deleted at the same time. Configuring and activating variable call fwarding $ Open the idle menu. Act. FWD-VAR-ALL-BOTH? N Open the service menu page 18. Destinations? Call fwarding? Enter destination: Save? Confirm the option shown. Confirm the option shown. "Variable call fw." is displayed. Enter the phone number of the call fwarding destination. Confirm, when the phone number is complete. Call fwarding is saved and activated. Deactivating variable call fwarding Deact call fwarding? r Press the lit key. The LED key goes out. $ Open the idle menu. Call fwarding is deactivated. The destination number is deleted. 28

29 Making Calls Basic Functions Additional fwarding types This description applies f the following fwarding types: Fwarding f intnl Fwarding f extnl Call fwarding - busy Call fward. no reply Call fward. busy/no reply Programming a fwarding destination activates call fwarding. If call fwarding is deactivated, the fwarding destination is deleted at the same time. Configuring and activating call fwarding N Open the service menu page 18. Destinations? Call fwarding? Next fwarding type? FWD-VAR-ALL-INT Enter destination: Save? off Confirm the option shown. Confirm the option shown. Variable call fwarding is offered first. Confirm until the required fwarding type page 25 is shown in the first line. Example: Fwarding type with status. Enter the call fwarding destination number. Confirm, when the phone number is complete. Deactivating variable call fwarding Deact call fwarding? F "Fwarding f intnl" and "Fwarding f extnl": r Press the lit key. The LED key goes out. F all other fwarding types: $ Open the idle menu. Call fwarding is deactivated and the destination number is deleted. Call fwarding can also be preconfigured in the system page

30 Making Calls Basic Functions Using callback F me infmation on this function page 16 If your belongs to an ONS group (parallel call page 70), please note the following: Callback on busy is only signaled on the busy phone, not in the whole ONS group. Callback on no reply is entered in the mailbox ( page 15) on all internal system phones in an ONS group. Sting a callback Callback? Prerequisite: The internal station called is busy nobody answers. Confirm the option shown. If the party has activated call fwarding ( page 25), you will receive the callback from the call fwarding destination. Accepting a callback ^ n Prerequisite: You have saved a callback request. Your telephone rings. Lift the handset. You hear a ring tone. Press the key shown. You hear a ring tone. 30

31 Making Calls Basic Functions Checking/deleting a saved callback Prerequisite: You have saved callbacks page 30. Display callbacks? Next callback? Delete? $ Open the idle menu. The newest entry is displayed first. Select the displayed function and press the "OK" dialog key to display additional entries. Deleting a displayed entry Cancel? N Ending Retrieval Press the key shown. 31

32 Making Calls Basic Functions Configuring the "saved number redial" key Saving the current phone number Prerequisite: You are conducting a call. The other party s phone number is displayed. Save number? Saving any phone number Prerequisite: Your phone is in idle mode page 14. N Open the service menu page 18. Destinations? Confirm the option shown. Saved number redial? New entry? Save? Confirm the option shown. Enter the phone number. Confirm the option shown. Dial the saved phone number from the idle menu page

33 Making Calls Basic Functions Configure telephone Adusting the ring volume + - Press one of the keys in idle mode page 14 during a call. Ringer volume? f Confirm the option shown. + - Raise lower the volume. Keep pressing the key until the desired volume is set. i Save. Adusting the ring tone Ringer pitch? + - Pressing one of the keys in idle mode page 14. f + - To adust the ring tone: Keep pressing the keys until the desired tone is set. i Save. Room character f speakerphone mode To help the other party understand you clearly while you are talking into the microphone, you can adust the telephone to the acoustics in your environment using "Quiet room", "Nmal room" "Room with echo". + - Pressing one of the keys in idle mode page 14. Speakerphone mode? f + - Modify the room type. Keep pressing the key until the desired room type is set. i Save. 33

34 Making Calls Basic Functions Setting the volume of the alert tone The alert tone is output, f example when you receive a second call while a call is in progress. Warning tone? + - Pressing one of the keys in idle mode page 14. f + - Modify the volume. Keep pressing the key until the desired volume is set. i Save. Adusting the display to a comftable reading angle You can swivel the display unit. Adust the display unit so that you can clearly read the screen. Adusting the display contrast + - Pressing one of the keys in idle mode page 14. Display contrast? f + - To adust the ring tone: Keep pressing the keys until the desired tone is set. i Save. 34

35 Making Calls Convenience Functions Making Calls Convenience Functions Direct call pickup? Enter code! ^ ^ Z ^ Answering calls Accepting a specific call You hear another telephone ring and recognize the number, a colleague requests that you pick up calls f a specific phone. Lift the handset. Enter the phone number of the phone from which you wish to pick up calls. In this way you can accept the call. Display called extension If the number of the phone in a call pickup group, f which you wish to pick up a call, is not displayed (the default display f call pickup groups is deactivated), you can lift the handset and enter the code f "Display on request". Contact your service personnel f this code. Lift the handset. Enter the system code f "Display on request" (contact the relevant service personnel if necessary). The phone number is displayed once you have entered the code. Picking up a call in a hunt group If configured, you can also be reached using a hunt group phone number. Your telephone rings. Lift the handset. 35

36 Making Calls Convenience Functions Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. Speakerphone mode and open listening are automatically activated. ^ Answering via speakerphone mode is immediately possible. Lift the handset and answer the call. Placing a speaker call to a colleague page

37 Making Calls Convenience Functions Making calls Using the call log Infmation on the features of the call log as well as a display example f an entry is provided on page 17. If your belongs to an ONS group (parallel call page 70), please note the following: A call log is maintained f all phones in an ONS group. The call log can be viewed by any internal member of the ONS group with a system telephone. $ Open the idle menu. Unanswered calls? Incoming calls? Outgoing calls? Next call? Output? Delete? Return? l l l f l f f N The latest entry in the relevant list is shown, see the example on page 17. Displaying additional calls in the list Dialing a number from the call log The party is called. Deleting an entry from the call log Ending Retrieval Press the key shown. 37

38 Making Calls Convenience Functions Using speed dialing Speed dial numbers may contain command access code sequences and may be linked to other speed dial numbers page 59. Prerequisite: You know the central speed dial numbers page 59. N Open the service menu page 18. Enter code! ) Press the key shown. Enter the system code f "Speed Dial" (contact the relevant service personnel if necessary). Use speed dialing? ^ Enter the speed dial number. The other party answers: Speakerphone mode Lift the handset. 38

39 Making Calls Convenience Functions During a call Using call waiting You can specify whether you wish to accept a second call (call waiting) during a call. If your belongs to an ONS group (parallel call page 70), please note the following: In addition to an alert tone on the busy phone, the second call is signaled with a ring tone on the other phones in the ONS group. Activating/deactivating second call N Open the service menu page Enter the service code. Feature settings? Camp-on? Activate? Deactivate? 39

40 Making Calls Convenience Functions Accepting a second call Answer camp-on? Z Prerequisite: You are conducting a call and the "Second call" function is activated. The name/phone number of a second call is displayed on the telephone and signaled via the call waiting tone. The caller hears the same ring tone as if they were free. [ You can talk to the second party. The connection to the first party is on hold. Ending the second call and resuming the first one s Press the key shown. \^ Replace the handset and lift it once me. 40

41 Making Calls Convenience Functions System-suppted conference You can include up to eight internal and external parties in a system-suppted conference. Parties with system phones can perfm/use all of the functions listed below at the same time. ISDN phones and external parties are passive participants they can only be included in the current conference. You can include parties and conferences from a remote system in your conference. The remote parties can establish and extend their own conference. Parties in this conference are included in your current conference. However, they cannot perfm/use the functions listed below. The following functions are suppted f all conference participants with system phones: Establishing a conference by calling a party, receiving a call, conducting a consultation call receiving a second call Accepting a second call and including the caller in the conference Toggling between the conference and a consultation call second call Conducting a consultation call during a conference and connecting it to the conference Connecting conference participants from two independent conferences via a remote netwk Overview of all conference participants Transferring a conference to a new party The functions listed can be perfmed by all conference participants simultaneously. 41

42 Making Calls Convenience Functions Establishing a conference Initiating a conference from a single call [ You are conducting a call. Start conference? Conference? Conf Add to conference? Call the second party. Infm this party that you are initiating a conference. Confirm the option shown. The following message is displayed: 1 is your position This message is then displayed. Consultation? Conference? Answer camp-on? Z Establishing a conference from a consultation call You are connected to a party and call a second party. Call the second party. Infm this party that you are initiating a conference. The following message is displayed: 1 is your position. Establishing a conference from a second call Prerequisite: You are conducting a call and receive a second call ( page 40). An alert tone is audible. You are connected to the call waiting party immediately. The other party is placed on hold. [ You are connected to the call waiting party immediately. The other party is placed on hold. Conference? The following message is displayed: 1 is your position. All parties are connected to a single conference. 42

43 Making Calls Convenience Functions Add to conference? Conference? Return to conference? Consultation? Conference? Toggle? Release and return? Adding a party Any party in a system conference can extend the conference by calling a specific party and connecting them connecting a party from a consultation call to the conference, accepting a second call and connecting the caller to the conference. Calling a specific party and connecting them You intend calling another party and connecting them to the conference. Call the new party. Infm this party that you are initiating a conference. The party is connected to the conference. If the new party does not answer Extending a conference by adding a consultation call During the conference, you wish to hold a consultation call. Call a party.hold the consultation call. Select and confirm to connect the party from the consultation call to the conference. Toggle between the conference and the consultation call. Select and confirm to end the consultation call and return to the conference. 43

44 Making Calls Convenience Functions Accepting a second call and connecting it to the conference Answer camp-on? Z If you receive a second call during the conference (second call is activated), you can connect this party to the conference. Prerequisite: You are conducting a call in a conference and receive a second call page 40. An alert tone is audible. You are connected to the call waiting party immediately. The conference participants are placed on hold. [ You are connected to the call waiting party immediately. The conference is placed on hold. Conference? Select and confirm to connect the second call to the conference. Consultation? Add to conference? Transfer conference? Transferring a conference Each party can transfer the conference to a third party whom they have called via a consultation call via the "Add to conference?" function. This party is not a participant in the conference at this point. The conference cannot be transferred to a second call. Prerequisite: You are in a conference. The conference participants are placed on hold. Call a party. Call a party and announce the transfer. You have left the conference. \ Replace the handset. 44

45 Making Calls Convenience Functions During the conference You are connected to a conference with 3-8 participants and wish to either determine the participants, disconnect a specific participant disconnect the last participant who oined the conference. Retrieving a conference and disconnecting specific participants View members? Next conference party? Next conference party? The phone number and, if necessary, the name of the conference participant is displayed with the first status number. Confirm to show the next participant. Stop viewing? Release party? Remove last party? Select and confirm to exit the display. Select and confirm to disconnect the current participant from the conference. If the conference only included three parties, it is now closed. Disconnecting the last participant You would like to disconnect the last participant who oined the conference. The last participant who oined the conference is disconnected. If the conference only included three parties, it is now closed. 45

46 Making Calls Convenience Functions Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number you can set tone dialing. This allows you to use command entries to control Dualtone Multi-Frequency (DTMF) devices, such as answering machines attendant systems. N Open the service menu page Enter the service code. Me features? DTMF suffix dialing? You can now enter commands using the keys 0-9, the asterisk key, and the pound key. Ending the call also deactivates DTMF suffix dialing. Depending on your system configuration, "DTMF suffix dialing?" may appear in the display once you have finished entering the number. You can then enter commands immediately after dialing the phone number. 46

47 Making Calls Convenience Functions System-wide parking On HiPath 4000 systems, you can park up to ten internal and/ external calls and retrieve them on another phone. There are two options f parking a call: Automatic park Manual park You cannot park calls if: All park positions are busy The park position you wish to use is busy The station is an attendant console The call is a consultation call The call is in a conference Manually parking a call You can manually park a call in a free park position from your phone, and retrieve it on your phone another phone. You can also perfm this function on non-display phones. Own phone Park to station? Return to held call? Enter the destination number. The call is now parked. \ Replace the handset. If "Park" is not available, you will receive acoustic and also visual notification. Confirm and continue the call. \ Replace the handset. You will receive a recall f the call on hold. Retrieving a parked call Destination phone ^ n Lift the handset. Press the key and enter speakerphone mode. 47

48 Making Calls Convenience Functions If you cannot reach a destination... Call waiting (camp-on) Camp-on? Z Prerequisite: An internal station is busy. It is imptant that you reach the station. Select, confirm and briefly wait. Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number is displayed. To camp on, you must have received the crect authization. Camp on is not possible if the called party has donot-disturb activated. Busy override - oining a call in progress Override? Z Prerequisite: The called station is busy. It is imptant that you reach this colleague. Select, confirm and briefly wait. Your colleague and their call partner hear a warning tone. You can now start talking. To override a call, you must have received the crect authization. Call override is not possible if the called party has station override security activated. 48

49 Making Calls Convenience Functions HiPath 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call. The following functions are available: System-wide speaker call to a variable destination to a fixed destination Speaker call in a group to a variable destination to a fixed destination Two-way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line trunk group You can cancel the speaker call the announcement by replacing the handset, during a consultation call, by retrieving the call on hold. Please ensure f all functions that Speaker call protect is deactivated on the relevant phones page 64. If a speaker call is placed to a party and "Speaker call protect" is activated on their phone, the speaker call is igned and a nmal call is established. 49

50 Making Calls Convenience Functions System-wide speaker call You can place a speaker call from your phone to any internal party with a telephone equipped with speakerphone mode a loudspeaker. Speaker call to a variable destination Enter code! ^ n Z ^ n The destination party is contacted via their internal phone number. Lift the handset. Press the key and enter speakerphone mode. Enter the system code f "Speaker call-two-way" (contact the relevant service personnel if necessary). Enter the internal number of the party. A connection is immediately established to this destination station s loudspeaker if the station is not busy the handset has not been lifted "Speaker call protect" is not activated The caller hears a confirmation tone when the connection is established and they are free to start speaking. The called party can accept the connection by lifting the handset. When the called party presses the speaker key, the connection is lost. The same number of speaker calls and nmal connections is possible. 50

51 Making Calls Convenience Functions Enter code! Enter code! ^ n ^ n ^ n Speaker call in a group You can also establish a nmal connection within a group team (with team call = speed dial numbers f team members) via a speaker call. The speaker call is then initiated by a group telephone. The speaker call function in the group is line-independent - all phones can call each other via a speaker call. Speaker call to a variable destination Lift the handset. Press the key and enter speakerphone mode. Enter the system code f "COM group speaker call" (contact the relevant service personnel if necessary). Enter the speed dial number f the cresponding group member. A connection is immediately established to this destination station s loudspeaker if the station is not busy the handset has not been lifted the do not disturb function is not activated The called party accepts the DSS call by lifting the handset. When the called party presses the speaker key, the connection is lost. Two-way intercom to a variable destination When using the two-way intercom in a group, the loudspeaker and the microphone of the destination phone are automatically switched on. Lift the handset. Press the key and enter speakerphone mode. Enter the system code f "Group intercom" (contact the relevant service personnel if necessary). Enter the speed dial number f the cresponding group member. The loudspeaker and microphone of the destination phone are automatically switched on. 51

52 Making Calls Convenience Functions Announcement (broadcast) to all members of a line trunk group Enter code! Z ^ n Z ^ ^ n You can use this function to send an announcement to all members (10-40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone. You can then begin the announcement. Lift the handset. Press the key and enter speakerphone mode. Enter the system code f "announcement" (contact the relevant service personnel if necessary) Enter the internal phone number of the group member. The loudspeakers on all group phones are automatically switched on and you will hear a confirmation tone. You can begin the announcement. You end the announcement by replacing the handset. If a group member lifts their handset, they are connected to you and the announcement is ended. If a group member presses the speaker key f the announcement, they are disconnected from the announcement. If the last remaining member of the group presses the speaker key, the announcement ends. 52