User Guide. Absa Online. Live easy. Prosper.

User Guide Absa Online Live easy. Prosper.

Contents Register for Absa Online (internet banking) 3 Benefits of registering 3 How to register 4 Logon for the first time 6 General logon 7 Set payment limits and register your RVN details 7 Transacting on Absa Online (internet banking) 8 Add a beneficiary 8 Add a listed beneficiary bill payment (e.g. Telkom) 9 Pay a beneficiary 10 Buy prepaid airtime 11 Use CashSend 12 Additional features 14 Logon page 14 Password page 14 Main menu at the top of the page 14 Service support 14 Important contact information 14 Bank safely online 15 How to download your free antivirus software 15 Security tips 15

Register for Absa Online (internet banking) Benefits of registering Absa Online (internet banking) is a new way of doing your banking from home or anywhere, anytime. You can: Check your account balances as often as you like for free. Pay your monthly bills like Edgars, lights and water, DStv or any other bill. Pay friends or family, locally or internationally. Transfer money between your Absa accounts for free. Send cash to yourself or friends and family who don t have a bank account. Make payments to other banks and have the cash available immediately with Immediate Interbank Payments. Buy prepaid airtime. Send and resend payment notifications via SMS, email or fax. View, print or email your transactional accounts bank statements (as far back as two years). Open a savings and investment account in three clicks. Apply for a personal loan, Absa Rewards, insurance and a retirement annuity easily. Open a unit trust account online and buy, sell or switch unit trusts online. Exchange your Absa Rewards for cash, prepaid airtime or Pick n Pay smart shopper points. And so much more. Absa Online User Guide 3

How to register 1 Visit absa.co.za and click on the Register button. Security Centre Absa Online Banking Keypad 1 2 3 2 Complete the following: a. Enter your ATM card number. b. Enter your ATM PIN. c. Select Next. 4 7 + 5 8 0 6 9 C 3 Complete the following fields: a. Select your account number. b. Select your title. c. Your surname will be prepopulated. d. Your name will be prepopulated. e. Your South African ID number will be prepopulated. f. Enter your cellphone number. g. Enter your email address. h. Read and accept the terms and conditions. i. Select Next. Keypad 1 2 3 4 5 6 7 8 9 + 0 C 4 Enter the following Absa Online (internet banking) login information: a. Create a numeric PIN that you ll use for Absa Online. b. Confirm your PIN. c. Select Register. Absa Online User Guide 4

How to register (continued) Add, pay and manage beneficiaries. Pay multiple beneficiaries Step 3 of 4 Confirm Step 1 of 3 Set up Pay single beneficiary Pay group Add beneficiary or group SureCheck SureCheck To continue respond to the SureCheck sent to cell phone number ******4113 at 07:10:15 Sure Check sent to registered cellphone number You have 56 seconds remaining to select the option on your phone. Manage beneficiaries 5 SecureCheck pop-up: a. A SecureCheck pop-up will appear on the registered cellphone. b. You ll receive an SMS with a TVN (Transaction Verification Number). c. Enter the number you received in the space provided. d. Select Next or respond to the SecureCheck message that comes up on your phone. 11:35:17 2014-06-26 Acc ending 7363 performing a secure transaction Help 1-Accept 2-Reject Accept option selected. Continue your transaction on Absa Online. Help? OK 6 View the SecureCheck message on your phone: a. Type 1 and select Send. b. Select OK. Send Absa Online 7 Registration successful: Register for Absa Online Activate Absa Online Register for Absa Online Business Step 4 of 4 Finish Registration information Access account number My account - 4047087552 Title Account to be charged for service My account - 4047087552 Surname Email address michael@gmail.com Name Cellphone number ******5465 The following default limits apply Transaction type My account - 4047087552 Inter-account transfer Per day R200,000.00 Payments Per day R5,000.00 Recurring payments Per instruction R30.00 Future-debit payments Per instruction R30.00 To access your new service use the following instruction in the login section Mr Peters Michael Mr a. A page will be displayed that includes all your service information including the payment limits created for the service. b. The message will read, You have been successfully registered for Absa Online. c. Your registration is successful and you can now access your Absa Online (internet banking) profile by clicking on the Logon to Absa Online button. Access account number PIN My account - 4047087552 **** d. Alternatively, click on Done. User number 1 You have been successfully registered for Absa Online Logon to Absa Online Done You ll be able to view your portfolio and make transfers between your accounts linked to your Absa Online profile. After setting your payment limits and registering your RVN (Random Verification Number) details, you ll also be able to perform other functions such as making payments to other accounts. Absa Online User Guide 5

Logon for the first time 1 Select the Logon button. Security Centre Absa Online Banking 2 Enter your account number and your Absa Online PIN. Keypad 1 2 3 4 5 6 7 8 9 + 0 C 3 Enter the user number (usually defaults to 1) and select Next. Reset Next Logon Welcome to Absa Online RVN Required 4 Enter the RVN number sent to your phone. RVN required - For your security, a random verification number is required to perform this transaction. Random verification number sent to registered cellphone number. Enter the RVN sent to cellphone number: ******0583 at 2014-07-07 10:21:09 to verify the session. Note: The RVN is valid for this session only. Enter RVN Enter the RVN code sent to you. If you did not recieve the RVN or your number has been revoked/cancelled, you can request a new RVN. Click the Resend RVN button and a new RVN will be sent to cellphone number: ******0583 Note: If a new RVN is requested the previously sent RVN will be revoked. Resend RVN Next Logon Welcome to Absa Online 5 Create a password that you can remember: Change your password Enter password This field is required a. The password must be at least 8 characters long. Confirm password b. It should include letters and numbers. Logoff Reset Next c. It is case-sensitive. d. No special characters or spacing is allowed. e. Example: Coffee28 6 Re-enter your password to confirm. 7 Select Next. Congratulations, you re now ready to start banking. Absa Online User Guide 6

General logon 1 Visit absa.co.za and click on the Logon button. Keypad 1 2 3 4 5 6 7 8 9 + 0 C 2 Enter your access account number, Absa Online PIN and user number. Reset Next 3 Select Next the user number is usually 1. 4 Your SurePhrase will be displayed on the screen, as well as the password field in blocks to represent your password characters. 5 Make sure that the SurePhrase is correct. 1 2 3 7 8 9 10 2 3 7 6 Enter the missing characters of your password. Remember that you must enter only the required characters of your password as indicated by the red blocks. Logon Welcome to Absa Online 2 3 7 7 Select Logon and start your banking. Security SurePhrase TM Pin verified. The last time you lodded onto Absa Online or Cellphone Banking was on 2013-10-28 Your security SurePhrase TM is: miss adeline t thabana 8 To logoff, click on the Logoff button. If you have verified your security SurePhrase, then enter the missing characters of your Password below. Enter only the required characters of your Password indicated by the red blocks. It is 1your responsibility 2 3to ensure the secrecy of your Password. 7 8 9 10 Logoff Reset Logon Set payment limits and register your RVN details 1. Visit your nearest Absa branch with your Identity Document and ATM card. 2. Ask the teller to assist in setting your Absa Online limits and registering your RVN. 3. Your cellphone number needs to be provided, to which security text messages will be sent when you perform certain functions on Absa Online. 4. On completion, you ll have access to a full range of functions on Absa Online. You ll be prompted to set up a password on your first logon. If you don t have internet access at work or home, you can use an internet kiosk at many of our branches. Absa Online User Guide 7

Transacting on Absa Online (internet banking) Below is a step-by-step guide on how to perform certain transactions on Absa Online (paying a beneficiary and sending money using CashSend). Add a beneficiary If you have regular accounts and bills to pay, you ll need to register them as your beneficiaries to make it even easier to pay them whenever you want to. Manage Absa Online Limits Payment history Payment types 1 Visit absa.co.za, logon to Absa Online and follow the logon procedures under General logon. Add, pay and manage beneficiaries. 2 Select the Payments tab from the top menu bar and then click My beneficiaries new and existing. 3 Select Add beneficiary or group. Add, pay and manage beneficiaries. Pay multiple beneficiaries Pay single beneficiary Pay group Add beneficiary or group Manage beneficiaries 4 SecureCheck pop-up: Add, pay and manage beneficiaries. Pay multiple beneficiaries Pay single beneficiary Pay group Add beneficiary or group Manage beneficiaries a. A SecureCheck pop-up will appear on the registered cellphone. b. You ll receive an SMS with a TVN. c. Enter the number you received in the space provided. d. Select Next or respond to the SecureCheck message that comes up on your phone. 11:35:17 2014-06-26 Acc ending 7363 performing a secure transaction Help 1-Accept 2-Reject Accept option selected. Continue your transaction on Absa Online. Help? OK 5 View the SecureCheck message on your phone: a. Type 1 and select Send. b. Select OK. Send 6 If the beneficiary banks with another bank Select Account at another bank for beneficiary type and enter the following information: a. Enter the name of the beneficiary. b. Enter/select the bank name of the beneficiary. c. Enter/select the branch name or code of the beneficiary s bank. d. Enter the account number. e. Select the account type. f. Enter the reference that should appear on your own bank statement. g. Select whether or not you d like to receive a notice of payment. h. Enter the beneficiary reference (what appears on the beneficiary s account, e.g. your name, account number, etc.). i. Select whether or not you d like the beneficiary to receive a notice of payment. j. Select the Next button. k. Select Add to confirm. Absa Online User Guide 8

6 If the beneficiary banks with Absa Fill in the following information: a. Select Absa account for beneficiary type. b. Enter the name of the beneficiary. c. Enter the account number. d. Enter the reference that should appear on your own bank statement. e. Select whether or not you d like to receive a notice of payment either by email, SMS or fax. (Select None if you don t want to receive the notice of payment.) f. Enter the beneficiary reference (what appears on the beneficiary s account, e.g. your name, account number, etc.). g. Select whether or not you d like the beneficiary to receive a notice of payment, either by email, SMS or fax. h. Enter a cellphone number if you chose the SMS option, an email address if the email option was chosen or a fax number if you prefer the fax option. (Select None if you don t want to send the notice of payment to the beneficiary.) i. Select Next button. j. Select Add to confirm. 7 Captured information will be displayed on the next screen with the confirmation message: Beneficiary added successfully. 8 Confirm beneficiary details by clicking on Pay this beneficiary or Done. Once your beneficiaries are registered, you can pay them using Absa Online, cellphone banking or any Absa ATM. Add a listed beneficiary bill payment (e.g. Telkom) Add, pay and manage beneficiaries Pay multiple beneficiaries Pay single beneficiary Pay group Add beneficiary or group Step 1 of 3 Set up Add beneficiary or beneficiary group? Beneficiary Beneficiary type Absa account Account at another bank Absa listed beneficiary Beneficiary name Institution code n/a Bank account numbe n/a Account number Account holder s name My reference Send me a notice of payment by Select Manage beneficiaries 1 Select Absa listed beneficiary for beneficiary type. Select your beneficiary from the drop-down list, e.g. Telkom: a. Enter your Telkom account number as a reference. b. Enter the account holder s name at Telkom. c. Enter the reference that should appear on your own bank statement. d. Select whether or not you d like to receive a notice of payment. e. Select the Next button. f. Your beneficiary will be added. 2 The captured information will be displayed on the following screen with confirmation that the beneficiary was captured successfully. Now select Next. 3 Congratulations, the beneficiary has been successfully added and you now have the option to Pay this beneficiary or click on Done. Absa Online User Guide 9

Pay a beneficiary If you have regular accounts and bills to pay, you ll need to register them as your beneficiaries to make it even easier to pay them whenever you want to. Manage Absa Online Limits Payment history Payment types 1 Visit absa.co.za, logon to Absa Online and follow the logon procedures under General logon. Add, pay and manage beneficiaries. 2 Select the Payments tab from the top menu bar and then click My beneficiaries new and existing. Add, pay and manage beneficiaries. Pay multiple beneficiaries Pay single beneficiary Pay group Add beneficiary or group Manage beneficiaries 3 Select Pay single beneficiary and capture the following information: a. Click in the box next to Beneficiary and select the name of the beneficiary you want to pay. b. Select the account that you wish to pay from. c. Enter the amount that you wish to pay. d. If you re paying a beneficiary with an account at another bank, specify if you want the payment to be received immediately by selecting Yes in the Immediate Interbank Payment field. Read and accept the terms and conditions by ticking the box. e. Select the payment debit date and time. f. Enter the reference for both yourself and the beneficiary. g. Select the notice of payment for both yourself and the beneficiary. h. Select Next. 4 Confirm the payment details and select Next. 5 Select the Pay button to make the payment. 11:35:17 2014-06-26 Acc ending 7363 performing a secure transaction Help 1-Accept 2-Reject Send Accept option selected. Continue your transaction on Absa Online. Help? OK 6 You ll receive an SMS with a TVN SecureCheck pop-up on the cellphone you registered with. Enter the number you received in the space provided OR respond to the SecureCheck that comes up on your phone. (This step is only applicable when you pay the beneficiary for the first time after adding them). 7 Select Done to complete the transaction. Absa Online User Guide 10

Buy prepaid airtime Accounts Payments Save and Invest Apply Insure Make your selection below by clicking on the applicable function or Quicklink icon. 1 Visit absa.co.za, logon to Absa Online and follow the logon procedures under General logon. Manage Absa Online limits Payment history Payment types 2 Select the Payments tab from the top menu bar and then expand the Purchase prepaid option. Add, pay and manage beneficiaries. Inter-account transfers Transfer money between your Absa accounts linked to this service. Purchase single Purchase multiple Purchase once-off Add beneficiary Manage beneficiaries Savings account - 9050650800 Available balance (R) 1,056,503,14 Service provider: Cell C 1-Cell C - 0740006387 Airtime Own 100.00 Minimum R5.00, maximum R1,000.00 Reset Next 3 Click on the Purchase once-off tab. a. Enter the account you wish to purchase airtime from. b. Select the service provider. c. Enter the cellphone number that the airtime is for. d. Select the type of prepaid purchase you wish to make. e. Enter the amount that you wish to pay. f. Select Next. 4 Confirm the prepaid details. Purchase single Purchase multiple Purchase once-off Add beneficiary Manage beneficiaries 5 Click Purchase to continue. Back Purchase Purchase PrePaid Buy PrePaid airtime, Data and SMS bundles, Blackberry services bundles and Telkom PrePaid vouchers Purchase single Purchase multiple Purchase once-off Add beneficiary Manage beneficiaries 6 A security message (SecureCheck ) will be sent to your cellphone. Type 1 to accept and continue. 7 You ve successfully purchased prepaid airtime. 12345678 Resend TVN Next You can now select Logoff or continue with other banking. Absa Online User Guide 11

Use CashSend Send multiple Send single Send once-off View unredeemed transactions Add beneficiary Manage 1 Visit absa.co.za, logon to Absa Online and follow the logon procedures under General logon. 2 Select the Payments tab from the top menu bar and then expand the CashSend option. 3 Select the Send once-off tab. 11:35:17 2014-06-26 Acc ending 7363 performing a secure transaction Help 1-Accept 2-Reject Accept option selected. Continue your transaction on Absa Online. Help? OK 4 You ll receive an SMS with a TVN or a SecureCheck pop-up message will appear on the cellphone you registered with. Type the number you received in the space provided OR respond to the SecureCheck message. Send Add, pay and manage beneficiaries Pay multiple beneficiaries Pay single beneficiary Pay group Add beneficiary or group Manage beneficiaries Step 1 of 3 Set up New or previous once-off payment New once-off payment From account Current account - xxxxxxxx Available balance (R) xxxxx.xx Beneficiary first name Bonthle Beneficiary first surname Buhle Beneficiary first nickname Beauty Beneficiary cellphone number Amount (R) Access code 09876 Confirm access code 09876 My reference Me 5 Complete the fields required for the transaction: a. Select whether this is a new or previous once-off payment. b. Select the account you wish to transact from. c. Enter the first name of the recipient. d. Enter the last name of the recipient. e. Enter the nickname of the recipient. f. Enter the cellphone number of the recipient. g. Enter the amount that you wish to send. h. Enter a 6-digit access code that will be sent to the recipient. i. Re-enter the 6-digit access code. j. Enter a reference for your CashSend transaction. k. Select the tick-box to accept the terms and conditions. l. Select Next to continue. 6 Confirm details and select Send to continue. Send multiple Send single Send once-off View unredeemed transactions Add beneficiary Manage 7 A security message (SecureCheck ) will be sent to your cellphone. Type 1 to accept and continue. Absa Online User Guide 12

Use CashSend (continued) 11:35:17 2014-06-26 Acc ending 7363 performing a secure transaction Help 1-Accept 2-Reject Send Accept option selected. Continue your transaction on Absa Online. Help? OK 8 A security message (SecureCheck ) will be sent to your cellphone. a. Type 1 to accept and continue. b. The captured information will be displayed on the following screen with confirmation that the transaction was performed successfully. 9 Congratulations. You ve successfully performed a CashSend transaction. You can select Logoff to end your CashSend session or continue with your other banking. +2781160026670000 Dear customer, Your CashSend withdrawal number to be used at an Absa ATM is xxxxxx. Should there be any problems contact the originator. Remember Absa will send an SMS to the cash receiver s cellphone number with the withdrawal number to use at the ATM. You must also send the receiver the six-digit access code you created. These two numbers must be entered, together with the exact withdrawal amount, at the Absa ATM to withdraw the cash. Absa Online User Guide 13

Additional features Logon page 1. Access account 2. PIN 3. User number 4. Key pad 5. Language change option Password page 1. Date of last logon 2. SurePhrase 3. Password 4. Landing page selection 5. Keyboard Main menu at the top of the page Accounts Account enquiries and personal financial management Payments Add, pay, maintain, view/enquire all payment types Save and invest All savings and investment accounts inclusive of unit trusts, share trading and AIMS accounts Apply Profile Maintenance of personal profile, online services, main users and operators Maintenance of online notificationsand NotifyMe Messages Inbox for messages from Absa as well as the composition of messages to Absa Logoff Service support Contact us Top right corner and messaging FAQs Demo Logon page important links Logon page important links Important contact information General enquiries: Absa Online queries: ib@absa.co.za App queries: app@absa.co.za Security Centre: absa.co.za/securitycentre Cellphone banking: absa.mobi Cellphone Banking Lite: *120*2272# Fraud hotline: 0860 557 557 3D Secure call centre: +27 (0)11 354 4058 Credit card PIN retrieval: 0861 462 273 Debit card PIN retrieval: Online opening of savings, investment and personal loan accounts Prepopulated application forms for all other account types ipayroll applications Online opening of unit trust accounts Absa Online User Guide 14

Bank safely online How to download your free antivirus software Step 1: Obtaining your serial number Open your internet browser and go to absa.co.za Click on Security Centre underneath the Logon button. Click on Antivirus software. Review and follow the remainder of the instructions on the page to obtain your serial number. Step 2: Installing Titanium Maximum Security 1. Open your browser. 2. Type in http://www.trendmicro.com/us/home/ products/titanium/index.html to download Titanium 2014. 3. Select the version you wish to download and click on Buy Now, then follow the download instructions. 4. When the download page appears, select the relevant Download button. 5. When the download process begins, you ll see a Trend Micro TM Downloader dialogue box. 6. Select Save As and navigate to the folder where you want the file saved to. Select Save. 7. When the download completes, select Open Folder (in Internet Explorer ) then double-click the Downloader. Important note Remember to upgrade/update your security software regularly! Security tips Also please remember: The lock in the closed position lets you know you are on a secure site. The s in the https denotes a safe site. To find out more about phishing or how to protect yourself online, please view the Sabric videos. The bank will never send you an email or SMS containing a link to click on and ask you to enter your personal details. Ensure your firewall is installed with your security software. Don t give anyone your access credentials (account number, user number, PIN and/or password). Absa Bank Ltd Reg No 1986/004794/06 Authorised Financial Services Provider Registered Credit Provider Reg No NCRCP7