2016 Pricing Guide. Authorised Financial Services Provider Registered Credit Provider Reg No NCRCP7

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1 2016 Pricing Guide Authorised Financial Services Provider Registered Credit Provider Reg No NCRCP7

2 How transaction fees work In short, you pay either a fixed fee or a sliding scale fee, sometimes called ad valorem.. An example of how a fixed fee works is that when you perform account payments at an Absa ATM, you ll pay a fixed fee per transaction, whether you pay R100,00 or R1 000,00. With a sliding scale fee, you pay a base fee for the transaction itself plus a fee based on the value of the transaction. An example is the Absa ATM cash withdrawal on a Current Account. There is a R3,95 base fee for the transaction plus a R1,30 fee per R100,00 withdrawn, which means a R500,00 cash withdrawal will cost you R10,45 (R3,95 + 5xR1,30). Pricing options at a glance To get the most out of your banking, choose the product and pricing option that best suits your needs and your pocket. As your needs change, relook your options. When choosing a transactional account, you can choose between various pricing options. 1. Pay-as-you-transact This is the standard fee pricing option, where you are charged a standard fee for every transaction you make. 2. Value Bundle You pay an affordable, fixed monthly fee from as little as R55,00 a month for a set number of transactions as part of your Value Bundle. On the Gold and Platinum Value Bundle, unused transactions roll over to the next month. Various value-added services are included. Disclaimer: Fees quoted in this brochure are valid from 1 January Unless otherwise stated, fees include 14% VAT and are subject to change. Absa Bank is entitled, immediately and without notice, for each product or service offered to individual customers, to change the pricing option that apply to the same and similar business products and services offered to business customers. If there is evidence that an individual product or service is used for business purposes, or used in any way that is not allowed by the product terms or conditions, this may result in customers having to pay additional fees, or even the termination of the product or service. E&OE Page 2 Pricing Guide Back to contents page

3 Flexi Value Bundle With the Flexi Value Bundle, we offer you a selection of transactions free of charge for a low monthly fee of R55,00. Key benefits associated with this account include free funeral cover for customers aged between 18 and 65 years, Personal Health Advisor, Legal Assist, Discounted Doctor s Network and Missing Assist. Please note that terms and conditions apply. Flexi Value Bundle Monthly fees Monthly service fees R55,00 Monthly subscription fees Internet, Cellphone, Telephone Banking Transactions included Cash withdrawals Absa ATM, Barclays ATM 3 Debit card purchases and withdrawals Debit and cheque card purchases Point-of-sale (POS) cash withdrawals Electronic account and beneficiary payments Account payments via Absa ATM, Internet, Cellphone, Telephone (IVR) External debit orders Funds transfers and internal payments Funds transfers via Absa ATM, Internet, Cellphone, Telephone (IVR) Internal debit orders Stop orders Electronic information enquiries Statement Absa ATM (mini), Internet and Telephone (IVR) Balance enquiries Absa ATM, Barclays ATM, POS, Internet, Cellphone and Telephone (IVR) Notification (SMS or ) estatement (1) Additional features Unlimited 11 Unlimited Unlimited Funeral cover R5 000 All other transactions not included in the above list or where transactions are on specific limits, will be charged at Pay-as-you-transact fees as applied on Gold Current Account as per pricing table on page 4. Notes: 1. Customers can register for estatements by logging on to Internet Banking and clicking on the Portfolio menu bar and then on estatements, or via Telephone Banking or by sending their request to official @absa.co.za Notes: The following Internet, Cellphone and Telephone Banking transactions will generate a separate fee (in addition to the monthly service fee) on Value Bundles: Archived statements Immediate interbank payments Notice of payments (fax, and SMS) CashSend Tax certificates Stop payments of cheques and debit orders. Page 3 Pricing Guide

4 Full-value Banking Gold/Platinum Current Account Pay-as-you-transact With the Pay-as-you-transact (or standard fee) pricing option, you only pay for those transactions you use. Gold/Platinum Current Account Monthly fees Monthly account fee R40,00 Monthly subscription fees Internet, Cellphone, Telephone Banking Deposits Cheque deposit: Branch counter R25,00 Cheque deposit: Absa ATM Cash deposit: Branch counter Cash deposit: Absa ATM Cardless cash deposit: Cash acceptor Cash withdrawals Branch counter Absa ATM/Barclays ATM Point of sale (POS) R3,95 Absa-supported ATM Saswitch ATM Overseas ATM/POS (1) (7) Cheque encashment Purchases Prepaid top-up at Absa ATM, POS, Internet, Cellphone, Telephone (IVR) R1,15 POS local R3,85 R8,00 + 1,50% of deposit value R3,00 + R1,30/R100 R6,00 + 1,50% of deposit value + R1,55/R100 R3,95 + R1,30/R100 R6,95 + R1,30/R100 R9,95 + R1,30/R100 + R1,55/R100 Plus cheque issued fee POS overseas (7) R9,75 + R0,75/R100 (max. R50) Account payments and funds transfers Account payments Absa ATM, Internet, Cellphone, Telephone (IVR) Branch counter Telephone Adviser-assisted Immediate interbank payment Internet, Cellphone, Telephone (IVR) Telephone Adviser-assisted Debit and stop orders Internal debit orders External debit orders Stop orders Funds transfers Absa ATM, Internet, Cellphone, Telephone (IVR) Branch counter Telephone Adviser-assisted CashSend Absa ATM, Internet, Cellphone R7,50 R14,50 R12,50 + R1,30/R100 (max. R65) R19,50 + R1,30/R100 (max. R65) R16,00 R7,00 R7,90 + R1,30/R100 Cheque issued (2) Page 4 Pricing Guide

5 Gold/Platinum Current Account Balance enquiries Branch counter R5,00 Absa ATM/Barclays ATM R1,50 POS R1,00 Absa-supported ATM R4,00 Saswitch ATM R5,00 Overseas ATM/POS R5,00 Internet, Cellphone, Telephone (IVR) Telephone Adviser-assisted R5,00 Statement fees Absa ATM ministatement R5,00 Absa CAT terminal full statement R10,00 Full statement: Branch counter R20,00 Mailed statement R20,00 estatement (3) Transaction history Enquiry Internet, Cellphone, Telephone (IVR) (4) Enquiry Telephone Adviser-assisted (4) Archived statements/tax certificate Internet Copies of statements (per statement) Less than 4 months old 4 months or older R20,00 R5,50 per statement R20,00 Administration fees Bank cheque/marked cheque R90,00 Stop payments Branch, Telephone Adviser-assisted Internet Stop order establishment/amendment fee Branch, Internet, Telephone Adviser-assisted R30,00 Special clearance R90,00 Debit Card replacement fee R100,00 Cheque Card replacement fee/new card fee R100,00 Other fees Notification fee (SMS or ) R0,55 Overdraft ledger fee (pm) For the overdraft provision on your account: - Overdraft up to R250 - Overdraft over R250 If your account goes into unauthorised overdraft/excess R25,00 R57,00 Dishonoured/Returned payment (5) Notice of payment (Internet, Cellphone, Telephone) SMS Fax R0,80 R0,80 R6,50 Internet Banking notifications (includes RVN, TVN, logon alert) SMS Page 5 Pricing Guide

6 Gold/Platinum Current Account Other fees Declined fee (insufficient funds) (6) R5,00 Returned cheque deposit R90,00 Notes: 1. Cash withdrawals performed at Global Alliance partners: R35, Only applicable to accounts that allow cheques to be issued. 3. Customers can register for estatements by logging on to Internet Banking and clicking on the Portfolio menu bar and then on estatements, or via Telephone Banking or by sending their request to 4. An additional fee of R2,00 is applicable if request is ed or R6,50 for fax. 5. Increasing to R150,00 per transaction from the 4 th occurrence within 12 months. Cheques that are unpaid will be levied a flat fee of R150,00 from the first occurrence. 6. Includes the following: Absa ATM, Absa-supported ATM, Saswitch ATM, Post Office, Overseas ATM and POS. 7. A currency conversion fee of 2,75% (of the rand value of the transaction) applies to any transaction outside South Africa. Page 6 Pricing Guide

7 Frequently asked questions For any other questions, please call , visit your nearest Absa branch or go to absa.co.za Where can I enquire about the pricing applicable to my account? You can view the pricing applicable to your account in this pricing guide or on the Absa website (absa.co.za). You can also contact the Absa Price Line on where we will explain specific fees and the various pricing options available to you. What is a debit order? An authorisation (mandate) that a customer gives to a third party that allows the third party to automatically collect money from his/her bank account. Remember that customers can also use bill or beneficiary payments to pay their bills. Customers who choose to use debit orders should make sure that there is enough money in their accounts to cover the debit order. What is an internal or external debit order/stop order? Debit orders/stop orders can either be internal or external. An internal debit order or stop order refers to an amount paid from one Absa account to another specific Absa account, e.g. payments for Absa Home Loans, Vehicle and Asset Finance, Credit Cards or Absa insurance. An external debit order or stop order refers to an amount that is automatically deducted from an Absa account and paid over to another non-specific Absa account. What is the difference between funds transfers and bill payments? An electronic funds transfer enables you to transfer money between accounts linked to your portfolio. For example, this transaction enables you to transfer money between your Current Account and Savings Account. A bill or beneficiary payment is a transaction used to pay a utility bill or beneficiary whose account is not linked to your portfolio of accounts (i.e. you would pay school fees, an electricity bill or rent using a bill or beneficiary payment transaction). What is a Debit Card? A card that enables a customer to pay money directly from his/her account when paying for goods or services at retailers who display the MasterCard/Visa signs. What is a MasterCard/Visa Point of Sale? MasterCard/Visa are the electronic payment networks that allow customers to use their ATM cards as Debit Cards at participating retailers who display the MasterCard/Visa signs. You must have either a Visa or a MasterCard Debit Card. You would use this to make Debit Card purchases. What is electronic banking? Banking conducted via the telephone, cellphone, an ATM or the internet. Customers require the use of a PIN to access their accounts using these channels. What is a PIN? A unique Personal Identification Number (PIN) that allows customers to access their accounts via the telephone, cellphone, an ATM or the internet. What is an Absa-supported ATM? These ATMs are supported by Absa and are dual-branded, i.e. Absa/Cash Express. Withdrawals made from these ATMs attract higher charges, but lower than Saswitch machines. How can I avoid rejected debit order fees? Always ensure that you have sufficient money in your account to fund your debit order or stop order payments. Subscribe to Absa s NotifyMe service to keep yourself informed of all scheduled transactions that are performed on your account. Arrange for your payments to be paid as close to the date of your salary/wage deposit to your account. Allow a day or two delay just in case your salary/wage deposit is late. Remember, you have the right to choose the date of the debit order that suits you. If you find a debit order deduction is incorrect, you must immediately inform Absa and the company/retailer involved, in writing, that you are querying the transaction. This must be done in writing within 40 days of the error. To stop a debit order you must notify the company involved and Absa in writing. It is your responsibility to ensure that the company concerned does not deduct the next debit order amount. It is also recommended that you place a stop payment on the debit order with Absa. Why should I opt for estatements? s are applicable for estatements. Convert to estatements and save on fees. You can register for estatements by logging on to Internet Banking and clicking on the Portfolio menu bar and then on estatements, or via Telephone Banking or by sending your request to official @absa.co.za What is a Barclays ATM transaction? It is a transaction performed on a Barclays ATM, anywhere in the world. Transaction fees for international Barclays ATM are alligned to those of local Absa ATM. Page 7 Pricing Guide