Quick Start Guide to Logging in to Online Banking

Transcription

1 Quick Start Guide to Logging in to Online Banking Log In to Internet Banking: Note: The first time you log in you are required to use your Customer ID. Your Customer ID is the primary account holder s Social Security Number (SSN-without dashes). 1. Enter your Customer ID OR enter your Login Name if you have already logged in to your Online Banking account and setup a Login Name. Figure 1. Secure Internet Banking Portal 2. You can switch between Customer ID and Login Name by selecting the first link after the Log In button. (See above, Figure 1.) 3. After entering your Customer ID or Login Name then click LOG IN with your mouse. Farmer Savings Quick Start Guide to Logging In Page 1

2 Entering Your Password 1. You will next be presented with your security authenticator so you can enter your password. If you are logging in for the first time, you must enter the temporary password that was mailed to you by Farmers Savings Bank. 2. On your computer keyboard, type your temporary password provided to you by the Bank. (See below, figure 2) Figure 2. Login Security Authenticator 3. Click the 'enter' button on the security authenticator to continue. (See figure 2) Setting Your Security Questions Note: The first time you log in you are required to set three security questions to help protect your account from unauthorized access. Tips for Setting Security Questions The answers to your security questions must follow these guidelines: You must select three different questions. Maximum length for each answer is 40 characters. Answers to security questions are NOT case sensitive. For your security, the Bank cannot retrieve your answers to the security questions. 1. To select your security question, click on the down arrow to the right of each of the questions. Farmer Savings Quick Start Guide to Logging In Page 2

3 2. Next enter your answer to the security question in the Answer text box. (See figure 3 below). Figure 3. Account Security Question and Answers 3. Click the 'Continue' button at the bottom of the page to register. Note: You will be presented with one of your security questions, when you log in using a different computer or from a different location. There are also other situations that you may be presented with one of your security questions. This feature helps protect your account from unauthorized access. 4. After selecting your security questions and answers, you will be asked to change your password. (See figure 4). Figure 4. Change Password 5. Enter your new password. You will confirm your new password by entering it a second time. Click the Submit button. Farmer Savings Quick Start Guide to Logging In Page 3

4 Option to Personalize Your Security Image & Phrase 6. To personalize your security image and phrase click on Change Image & Phrase button (See figure 5). The security image and phrase are randomly generated combinations. You can click on Change Image & Phrase button until you find a security image and phrase you like. If you would prefer to enter your password on a security authenticator keyboard device, you can click on Change Device to change to the keyboard. Figure 5. Change Security Image and Phrase Register Your 7. Enter your address and click the Register button (See figure 6). You will receive an containing a confirmation code (See Figure 7). By registering your address you will be able to: Receive notification for secure messages from the Bank Configure and receive notifications for your accounts Reset your own Online Banking password Figure 6. Enter Address Farmer Savings Quick Start Guide to Logging In Page 4

5 8. Enter your confirmation code and click the Submit button (See figure 7). Figure 7. Confirmation Code Congratulations, you will now have access to your bank account(s). Secure Your Internet Banking Account 9. After you have logged in to your Internet account, we strongly recommend you change your Customer ID (SSN) to a Log In Name (See figure 8). This can be completed by clicking on the Preferences tab. Changing your Customer ID to a Login Name Figure 8. Change Login Name Option Steps to change your Login ID to Login Name: o Click on the Preferences tab. o List under the Security Options on the menu (See Figure 8). o Click on Change Login Name; your Login Name may be up to 15 characters. Note: Remember the next time you log in you will need to first click on Switch to Login Name. This button is located directly below the red Log In button. Farmer Savings Quick Start Guide to Logging In Page 5

6 Important Note on How to Keep Your Online Account Safe Always remember to log off of internet banking, by clicking Log Off in the upper right corner, especially when using computers located in public places, such as libraries, schools and hotels. Use a computer that has security software installed. Use the security software to scan regularly for computer viruses and other malware such as Spyware. Make sure your virus protection is being updated with the latest updates. Keep software updated. Regularly install updates for your computer s operating system (Microsoft Windows, Apple s, Mac OS X), Web Browser (Internet Explorer, Firefox, Safari), PDF reader (Adobe Reader) and Java. For your security, Farmers Savings Bank will never ask for your account information or Social Security Number by or by calling you over the telephone. If you are ever asked for your bank account information in an or by a telephone call, do not provide the information. Please let us know of any attempts to gain your bank account information. Changing the Background Picture on Your Security Authenticator Figure 9. Change Security Authenticator Picture You can personalize your online banking experience and make your online banking account more secure by changing the background picture that appears on the textpad or keyboard that you use to enter your account password. Changing the authenticator picture can be done by clicking on the Preferences tab: o Click on the Preferences tab o List under the Security Options on the menu (See Figure 9) Click on Change Authenticator; you can pick from over 100 pictures Farmer Savings Quick Start Guide to Logging In Page 6