Business Plan 2014/15

Business Plan 2014/15 NSW Federatin f Husing Assciatins inc ABN 86 488 945 663 Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010 Telephne: (02) 9281 7144 Facsimile: (02) 9281 7603 Email: nswfha@cmmunityhusing.rg.au www.cmmunityhusing.rg.au

The Federatin The NSW Federatin f Husing Assciatins (the Federatin) is the industry peak bdy fr cmmunity husing prviders in NSW. The rganisatin was funded in 1993 t represent the interests f prfessinal cmmunity husing rganisatins then cmmnly knwn as husing assciatins and t prvide supprt and resurces fr their further develpment. Over the past 20- plus years, the Federatin has expanded its business t anticipate and respnd t the needs f its members and stakehlders, and t supprt the rganisatin s independence and viability. The Federatin prvides advice t members, gvernment and ptential partners n the best ways t expand the industry s activities and meet the highest standards f service t tenants, applicants and cmmunities. The rganisatin prvides a wide range f gd practice advice, infrmatin and resurcing t supprt members Bards f Directrs, management and staff. The rganisatin anticipates and supprts members directins and aspiratins with effective research, plicy develpment and analysis n key issues affecting the grwth f the industry, and strategies t supprt the changing business f the industry. Thrugh its Centre fr Training in Scial Husing, the Federatin delivers bth accredited training, such as frmal qualificatins in scial husing management, and tailred prfessinal develpment curses in respnse t members needs. The Federatin is a leading member f the netwrk f cmmunity husing industry peaks acrss Australia, wrking cllabratively t enhance services t members and t supprt the develpment f the industry. Purpse The Federatin s purpse is t supprt the develpment f a nt fr prfit rental husing industry which cmpares t any arund the wrld, and which makes a difference t the lives f very lw t mderate incme husehlds. Delivering the Business Plan The Federatin will deliver the Business Plan thrugh its fur business areas: The Plicy Team carries ut the cre representatin, advcacy, industry crdinatin and plicy functins f the Federatin. This includes wrking clsely with a range f stakehlders t prmte the interests f members, anticipating and supprting members directins and aspiratins with effective research and plicy develpment, and develpment f strategies t supprt grwth and diversificatin. This business area draws significant funding frm the NSW Gvernment and a significant prprtin f ur membership fees. It is als the highest pririty area fr ur members, and is essential t the rganisatin s rle as the peak industry bdy. NSW Federatin f Husing Assciatins Business Plan 2014/15 2

The Service Delivery Team prvides a wide range f gd practice advice, infrmatin and resurces t supprt the Bards, management and staff f individual member rganisatins, with the aim f building prviders capacity t imprve and expand their businesses. This includes distributing gd practice infrmatin, brkering relatinships with expert service prviders, crdinating peer netwrks, delivering specialist seminars and ther tailred prfessinal develpment pprtunities, and prviding practical resurcing such as the tenant satisfactin survey service. This business area draws a mderate t high level f gvernment funding, and draws n a significant amunt f membership fees, as well as generating incme thrugh fees, spnsrships and ther arrangements. It is the business area which is grwing mst quickly, due t a range f relevant services including the tenant satisfactin survey service, resurcing cntracts with Abriginal cmmunity husing prviders, and prfessinal develpment seminars. The Training Team develps and delivers training, with a fcus n accredited training, primarily the Certificate IV and Diplma in Scial Husing. Sme tailred training is als undertaken thrugh this business area, predminantly curses based n accredited units. The business area is predminantly funded by cntracts with emplyers r individual training participants. The majrity f the wrk undertaken by the Training team relates t rganisatins which are nt members f the Federatin, such as public husing authrities in NSW and interstate. The Office Services Team ensures that the Federatin is resurced and psitined t undertake the rest f its wrk effectively. Its wrk includes internal cmpliance, human resurces, marketing and cmmunicatins activities, as well as engagement with the prpsed natinal industry bdy. NSW Federatin f Husing Assciatins Business Plan 2014/15 3

Cntents Objective 1 Strngly represent the industry Strategy 1.1 Lead and supprt the develpment f influential natinal and state plicy which will create pprtunities fr industry grwth and diversificatin... 8 Prject 1.1.1 Industry grwth strategy... 8 Prject 1.1.2 Industry viability... 8 Prject 1.1.3 Plicy analysis and advice... 9 Strategy 1.2 Ensure members interests are advanced in the develpment f an effective, highly visible natinal rganisatin...10 Prject 1.2.1 Natinal representatin fr NSW cmmunity husing prviders...10 Strategy 1.3 Cllabrate with members t articulate and prmte the industry s interests and aspiratins...11 Prject 1.3.1 Industry crdinatin...11 Strategy 1.4 Undertake, cmmissin, cntribute t and prmte research which supprts industry develpment...12 Prject 1.4.1 Plicy research t identify emerging rles fr the industry...12 Prject 1.4.2 Cntribute t academic research...12 Objective 2 Braden the reach f the industry Strategy 2.1 Increase strategic alliances with peak bdies in related industries, advcacy rganisatins, and private sectr industry participants...14 Prject 2.1.1 Emerging pprtunities in scial service delivery...14 Prject 2.1.2 Private financing...14 Strategy 2.2 Increase and maintain effective nging relatinships with gvernment decisin makers at all levels...15 Prject 2.2.1 Wrk with NSW gvernment agencies t expand pprtunities...15 Prject 2.2.2 Wrk with cmmnwealth gvernment agencies t expand pprtunities fr the industry...15 NSW Federatin f Husing Assciatins Business Plan 2014/15 4

Strategy 2.3 Increase cmmunity awareness f husing affrdability and knwledge and supprt fr the industry including via the media...16 Prject 2.3.1 Enhance stakehlder cmmunicatins...16 Prject 2.3.2 Cmmunity husing cnference...16 Objective 3 Grw the capability f the industry Strategy 3.1 Deliver and brker practical resurces, services and business relatinships which strengthen the capability f the industry...17 Prject 3.1.1 Delivery industry develpment prjects...17 Prject 3.1.2 Survey analysis service...17 Prject 3.1.3 Natinal tenant training prgram...18 Prject 3.1.4 Industry preferred partners...18 Prject 3.1.5 IT Implementatin Fund...19 Prject 3.1.6 Transitin t the Natinal Regulatry System...19 Strategy 3.2 Prvide expert and timely advice and supprt t members...20 Prject 3.2.1 Seminar series...20 Prject 3.2.2 Gd practice n emerging issues...20 Prject 3.2.3 Imprving access t cmmunity husing fr Abriginal peple and cmmunities...21 Prject 3.2.4 Abriginal cmmunity husing prvider capacity building...21 Prject 3.2.5 Prperty management training fr specialist hmelessness services...21 Prject 3.2.6 Prperty develpment training...21 Strategy 3.3 Prvide a hub fr industry cllabratin, netwrking, dialgue and innvatin...23 Prject 3.3.1 Peer netwrks...23 Strategy 3.4 Build the evidence base t supprt industry grwth and diversificatin...24 Prject 3.4.1 Industry infrmatin...24 Prject 3.4.2 Data cmparisn...24 NSW Federatin f Husing Assciatins Business Plan 2014/15 5

Strategy 3.5 Supprt Bards f Directrs t enhance the industry s gvernance...25 Prject 3.5.1 Gvernance resurcing...25 Objective 4 Deliver wrkfrce develpment services t the scial husing industry Strategy 4.1 Cntinually imprve the delivery f high quality, relevant training...26 Prject 4.1.1 Review scpe f accredited training...26 Prject 4.1.2 Deliver accredited training...26 Prject 4.1.3 Tailred training...27 Prject 4.1.4 Quality assurance...27 Prject 4.1.5 Panel f cntract trainers...27 Strategy 4.2 Leverage the rganisatin s psitin as an industry-based Registered Training Organisatin t enhance members access t relevant wrkfrce develpment services...28 Prject 4.2.1 Review f training package...28 Prject 4.2.2 Interstate training...28 Prject 4.2.3 Schlarships...28 Strategy 4.3 Facilitate the expansin f the industry thrugh delivery f prfessinal develpment services fr new staff...29 Prject 4.3.1 Traineeships...29 Prject 4.3.2 Inductin...29 Objective 5 Build a viable and vibrant rganisatin Strategy 5.1 Pursue pprtunities t diversify surces f incme t ensure financial viability and independence...30 Prject 5.1.1 Business develpment...30 Prject 5.1.2 Pricing strategy...30 Prject 5.1.3 Tls fr success...31 Strategy 5.2 Increase member numbers, engagement and satisfactin...32 Prject 5.2.1 Member survey...32 NSW Federatin f Husing Assciatins Business Plan 2014/15 6

Strategy 5.3 Identify, implement and cmmunicate the membership value prpsitin fr each industry segment...33 Prject 5.3.1 Revise website...33 Strategy 5.4 Build a prfessinal, cllabrative, flexible, supprtive wrkplace culture...34 Prject 5.4.1 Recnciliatin Actin Plan...34 Prject 5.4.2 Gvernance and cmpliance...34 Prject 5.4.3 Staff prfessinal develpment...34 Prject 5.4.4 Office perating systems and envirnment...35 NSW Federatin f Husing Assciatins Business Plan 2014/15 7

Objective 1: Strngly represent the industry This bjective is primarily delivered by the Plicy Team. Strategy 1.1 Lead and supprt the develpment f influential natinal and state plicy which will create pprtunities fr industry grwth and diversificatin Prject 1.1.1 Industry grwth strategy Building n the industry capability wrk undertaken in 2013/14 and recent submissins t Parliamentary Inquiries, the Federatin will: Wrk with members and ther stakehlders t develp and dcument the industry s wn grwth strategy, including a clear business case Prmte the strategy thrugh a launch event, ther frums and meetings with key stakehlders in the first half f the year Perfrmance indicatrs 2 member cnsultatins n grwth strategy held 2 stakehlder cnsultatins n grwth strategy held Grwth strategy launched 4 meetings with key stakehlders t discuss grwth strategy held Prject 1.1.2 Industry viability The Federatin will: Wrk with members, the Department f Family and Cmmunity Services and ther stakehlders t develp a shared understanding f cmmunity husing business mdels Wrk with members, the Department f Family and Cmmunity Services and ther stakehlders t develp a shared understanding f the drivers f cmmunity husing viability Perfrmance indicatrs 4 meetings held with FACS t share data and discuss cmmunity husing viability Dcument prduced identifying key issues NSW Federatin f Husing Assciatins Business Plan 2014/15 8

Prject 1.1.3 Plicy analysis and advice In rder t supprt the grwth and develpment f the industry, the Federatin will: Practively mnitr key public plicy issues, which may include: Scial husing plicy directins FACS engagement with the cmmunity sectr The implementatin f the hmelessness refrms Transitin t a new planning system, with a fcus n develping rles fr cmmunity husing prviders in delivering affrdable husing The impact f the rll ut f the Natinal Disability Insurance Scheme The peratin f Husing Pathways Financing ptins fr scial and affrdable husing, including in the cntext f the cancellatin f the Natinal Rental Affrdability Scheme The prpsed Cmmnwealth review f husing funding The impact f the Cmmnwealth welfare refrm taskfrce Changes t incme supprt payments The implementatin f the Natinal Regulatry System including its impact n prviders peratins Develp plicy analysis and prvide advice t members, Gvernment and ther stakehlders via submissins and ther written and verbal cmmunicatins Respnd effectively t Gvernment plicies and initiatives Represent members interests in relatin t public debates Watching briefs may include: Perfrmance indicatrs 5 submissins r ther advice n relevant tpics develped and delivered NSW Federatin f Husing Assciatins Business Plan 2014/15 9

Strategy 1.2 Ensure members interests are advanced in the develpment f an effective, highly visible natinal rganisatin Prject 1.2.1 Natinal representatin fr NSW cmmunity husing prviders In rder t strengthen natinal representatin and resurcing fr members, the Federatin will: Cntinue t lead the develpment f a Natinal Industry Bdy fr cmmunity husing prviders Prvide infrmatin t facilitate members decisin regarding a Natinal Industry Bdy Manage transitin t the Natinal Industry Bdy, subject t decisin t prceed Cntinue t wrk cllabratively with the Cmmunity Husing Federatin f Australia and peak industry bdies and netwrks in ther jurisdictins Perfrmance indicatrs Natinal Industry Bdy cnstitutin, business mdel and budget apprved by members 2 member cnsultatins held Cntinued participatin in Natinal Industry Bdy Wrking Grup NSW Federatin f Husing Assciatins Business Plan 2014/15 10

Strategy 1.3 Cllabrate with members t articulate and prmte the industry s interests and aspiratins Prject 1.3.1 Industry crdinatin The Federatin will: Cnvene frums, members meetings and ther events t prvide pprtunities fr strategic industry crdinatin, infrmatin sharing and peer netwrking Ensure new entrants are invlved in the Federatin Prmte the diversity f the cmmunity husing industry Cntinue t facilitate industry-wide views n key issues and cmmunicate these as apprpriate Prvide pprtunities fr the NSW Gvernment and thers t cnsult effectively with the industry as a whle Participate in reference grups, frums and ther cnsultative prcesses Perfrmance indicatrs 4 CEO Frums cnvened 2 Husing Assciatins Meetings cnvened Participatin in 3 reference grups NSW Federatin f Husing Assciatins Business Plan 2014/15 11

Strategy 1.4 Undertake, cmmissin, cntribute t and prmte research which supprts industry develpment Prject 1.4.1 Plicy research t identify emerging rles fr the industry The Federatin will: Undertake r cmmissin research n up t fur emerging issues f imprtance t members, with a fcus n identifying rles fr the industry and supprting the Federatin s plicy and advcacy wrk Engage members in research via reference grups and ther cnsultative mechanisms Prmte research findings thrugh regular channels including newsletters and frums Pssible research areas include: Perfrmance indicatrs Rent mdels discussin paper New mdels fr engaging with the private rental market Wrkfrce issues fr the industry Future mdels fr disability husing, in the cntext f the Natinal Disability Insurance Scheme t identifying new pprtunities fr cmmunity husing prviders and dcument existing activities Scial investment and ther pprtunities fr diversificatin f surces f investment in cmmunity husing The impact f cmmunity husing n tenants access t emplyment, educatin, training r ther wrkfrce pprtunities n a natinal scale, subject t funding 4 research papers prduced directly r in cllabratin with stakehlders 12 prmtins f relevant research Prject 1.4.2 Cntribute t academic research In rder t ensure academic and public plicy research is infrmed by and relevant t industry practice, the Federatin will: Build and maintain effective wrking relatinships with academic researchers and plicy research staff in relevant cmmunity-based rganisatins Supprt relevant research by AHURI and ther academic rganisatins Pssible academic research areas include: Private rental market engagement The cst and value f cmmunity husing NSW Federatin f Husing Assciatins Business Plan 2014/15 12

The husing impacts f the Natinal Disability Insurance Scheme Tenanted prperty transfers Private financing ptins Perfrmance indicatrs Cntributin t at least 4 relevant academic r public plicy research prjects NSW Federatin f Husing Assciatins Business Plan 2014/15 13

Objective 2 Braden the reach f the industry This bjective is primarily delivered by the Plicy Team. Strategy 2.1 Increase strategic alliances with peak bdies in related industries, advcacy rganisatins, and private sectr industry participants Prject 2.1.1 Emerging pprtunities in scial service delivery In rder t supprt members aspiratins fr grwth and diversificatin, the Federatin will: Identify and pursue pprtunities fr cmmunity husing prviders in relatin t the hmelessness refrms Identify and pursue pprtunities fr cmmunity husing prviders in relatin t the disability refrms Identify and pursue pprtunities fr cmmunity husing prviders in relatin t prperty transfers frm public husing Build and maintain effective wrking relatinships with peak bdies in key scial service sectrs Perfrmance indicatrs Cntinued participatin in Club HH alngside ther NSW husing and hmelessness peak bdies 2 new strategic alliances develped with relevant peak bdies Infrmatin distributed t members regarding pprtunities Prject 2.1.2 Private financing In rder t expand and diversify financing f scial and affrdable husing, the Federatin will: Build and maintain effective wrking relatinships with ptential finance partners, relevant industry participants and peak bdies, and academics with relevant research fields Supprt the identificatin f new financing mdels Perfrmance indicatrs 4 meetings held with relevant stakehlders NSW Federatin f Husing Assciatins Business Plan 2014/15 14

Strategy 2.2 Increase and maintain effective nging relatinships with gvernment decisin makers at all levels Prject 2.2.1 Wrk with NSW gvernment agencies t expand pprtunities In rder t expand pprtunities fr members, the Federatin will: Build and maintain effective wrking relatinships with senir persnnel in all relevant divisins f FACS including persnnel with respnsibility fr cmmunity husing, public husing, the scial husing prtfli, strategy and plicy, and verall directins Establish effective wrking relatinships with senir persnnel in Treasury and Planning Establish effective wrking relatinships with key cuncil and lcal gvernment representative bdies Build and maintain relatinships f influence with gvernment decisin makers Perfrmance indicatrs T be qualitatively assessed Prject 2.2.2 Wrk with cmmnwealth gvernment agencies t expand pprtunities fr the industry In rder t expand pprtunities fr members, the Federatin will: Wrk with the Cmmunity Husing Federatin f Australia and thers t develp effective relatinships with relevant Cmmnwealth Gvernment persnnel Perfrmance indicatrs T be qualitatively assessed NSW Federatin f Husing Assciatins Business Plan 2014/15 15

Strategy 2.3 Increase cmmunity awareness f husing affrdability and knwledge and supprt fr the industry including via the media Prject 2.3.1 Enhance stakehlder cmmunicatins In rder t increase member and stakehlder awareness f the industry and the Federatin s rle, the Federatin will: Build n the industry capability wrk undertaken in 2013/14 t develp a practical cmmunicatins strategy fr the rganisatin Finalise the review f databases and cmmunicatin practices t enable the rganisatin t cmmunicate with members and stakehlders mre effectively Expand the distributin f Husing Matters Ensure all cmmunicatins prmte the Federatin, its plicy and advcacy, its services and training effectively Maximise use f revised Federatin website Perfrmance indicatrs Cmmunicatins strategy develped 12 editins f Husing Matters published Prject 2.3.2 Cmmunity husing cnference The Federatin will: Cnvene a majr cnference fr the NSW cmmunity husing industry in cllabratin with key partners in quarter 4 Cnvene the NSW cmmunity husing awards t recgnise and prmte excellence in cnjunctin with the cnference Perfrmance indicatrs Cmmunity husing cnference is cnvened target April 2015 Cmmunity husing awards fr excellence are cnvened Cnference generates surplus as budgeted NSW Federatin f Husing Assciatins Business Plan 2014/15 16

Objective 3 Grw the capability f the industry This bjective is primarily delivered by the Service Delivery Team. Strategy 3.1 Deliver and brker practical resurces, services and business relatinships which strengthen the capability f the industry Prject 3.1.1 Deliver industry develpment prjects In rder t strengthen the capability f the industry and ready the industry fr grwth pprtunities, the Federatin will deliver a series f prjects under the jint Federatin/CAPMH Industry Develpment Strategy, including: Partnerships: Leadership: Develp the remaining series f partnership masterclasses Deliver 6 masterclasses including 3 via webinar Subject t funding, deliver a series f leadership masterclasses, based n industry cnsultatin undertaken during 2013/14 Strategic stewardship: Subject t funding, wrk with the Office f the Registrar t develp a prject n strategic stewardship, with a fcus n scenari planning and strategic asset management Participate in the prject, as negtiated Additinal prjects: Perfrmance indicatrs Seek t secure funding fr additinal Industry Develpment Strategy prjects 6 partnerships masterclasses delivered 6 leadership masterclasses delivered Participatin in stewardship prject Delivery f 3 additinal IDS prjects Prject 3.1.2 Survey analysis service The Federatin will: Deliver 18 tenant satisfactin surveys Enhance the survey with a strnger fcus n assessing the impact f cmmunity husing NSW Federatin f Husing Assciatins Business Plan 2014/15 17

Cntinue t market the survey service in all jurisdictins Cntinue t link participatin in surveys t data cmparisn pprtunities Expand the range f surveys ffered, including satisfactin with repairs and pst-ccupancy surveys Perfrmance indicatrs 18 tenant satisfactin surveys cmpleted 5 jurisdictins cvered Cmmencement f cllectin f data n impact Prject 3.1.3 Natinal tenant training prgram The Federatin will: In cnsultatin with interested members, develp a specific training prgram fr cmmunity husing tenants, which may cver: Meeting skills Cnflict reslutin Use f cmputers Intrductin t the husing system/cmmunity husing Cmmunicatins skills Cntinue t supprt the Tenant Netwrk Perfrmance indicatrs 4 training sessins develped and delivered Tenant Netwrk cntinues t meet Prject 3.1.4 Industry preferred partners The Federatin will: Identify preferred partners and/r panels f prviders t deliver expert resurcing and advice t members in areas which may include: Custmer service charters Privacy Crprate gvernance Legal advice Infrmatin technlgy Taxatin Asset scping/quantity surveying Supprt existing industry preferred partners, including expansin t mre members NSW Federatin f Husing Assciatins Business Plan 2014/15 18

Perfrmance indicatrs 3 new preferred partner/panels identified Prject 3.1.5 IT Implementatin Fund The Federatin will: Finalise the distributin f the Fund in the first quarter f the year Acquit the fund Perfrmance indicatrs Fund is fully expended Prject 3.1.6 Transitin t the Natinal Regulatry System The Federatin will: Deliver wrkshps t small prviders and specialist hmelessness services t assist with transitin t the Natinal Regulatry System Perfrmance indicatrs 4 wrkshps delivered NSW Federatin f Husing Assciatins Business Plan 2014/15 19

Strategy 3.2 Prvide expert and timely advice and supprt t members Prject 3.2.1 Seminar series The Federatin will: Deliver a series f prfessinal develpment seminars using external experts, n key tpics which may include: Develping scial enterprises Staff management fr team leaders Prtfli planning Cntinue t crdinate the delivery f the seminar series with the delivery f accredited and tailred training, where relevant Perfrmance indicatrs 4 prfessinal develpment seminars delivered Prject 3.2.2 Gd practice n emerging issues In rder t supprt members service delivery and innvatin, the Federatin will: Identify and develp gd practice materials n emerging issues, which may include: Cmplaints handling Risk fr smaller prviders Mnitring and evaluatin f prjects and prgrams Industry-relevant human resurces materials Lng term supprted tenancy management in the cntext f changing demand fr husing fr peple with disability Cntinue t expand the Neighburhd Hub, which may include: Additin f new case studies and links t relevant resurces Develpment f material fr engaging with prspective tenants Prmtin f the Hub t stakehlders Prmte gd practice thrugh publicatin f materials, seminars and ther events as apprpriate Prgressively update existing gd practice materials, as required Deliver the htline service t members Perfrmance indicatrs 5 new gd practice materials develped and published 3 gd practice seminars cnvened NSW Federatin f Husing Assciatins Business Plan 2014/15 20

Prject 3.2.3 Imprving access t cmmunity husing fr Abriginal peple and cmmunities In rder t resurce members t imprve access t cmmunity husing fr Abriginal tenants, applicants and emplyees, the Federatin will: Supprt members t undertake the new self-assessment prcess develped under the Cmmunity Husing Access Prject Undertake targeted cnsultancies including training, wrkshps, advice n plicies and prcedures, as required Develp a jint prject with the AHO and CAPMH t assist cmmunity husing prviders and Abriginal cmmunity husing prviders t engage in effective partnerships and ther wrking arrangements Perfrmance indicatrs 3 members supprted Jint prject develped Prject 3.2.4 Abriginal cmmunity husing prvider capacity building The Federatin will: Supprt 14 Abriginal cmmunity husing prviders t develp their rganisatins and meet regulatry requirements, subject t funding frm the Abriginal Husing Office Perfrmance indicatrs 8 additinal wrkplans agreed with prviders and apprved by AHO 14 wrkplans implemented Prject 3.2.5 Prperty management training fr specialist hmelessness services The Federatin will: Deliver intensive wrkshps t specialist hmelessness services n prperty management Perfrmance indicatrs 5 wrkshps delivered Prject 3.2.6 Prperty develpment training The Federatin will: Subject t demand frm industry and acceptable price pint, brker a prgram f prperty develpment training NSW Federatin f Husing Assciatins Business Plan 2014/15 21

Perfrmance indicatrs Training delivered NSW Federatin f Husing Assciatins Business Plan 2014/15 22

Strategy 3.3 Prvide a hub fr industry cllabratin, netwrking, dialgue and innvatin Prject 3.3.1 Peer netwrks In rder t maximise industry cllabratin and pprtunities fr targeted cnsultatin, the Federatin will: Cntinue t cnvene peer netwrks fr asset managers, middle managers, and cmmunity develpment wrkers Develp a netwrk fr Abriginal staff Explre demand fr new netwrks, including netwrks fr HR staff, cmmunicatins staff, IT staff, affrdable husing staff, and finance staff Perfrmance indicatrs 12 peer grup meetings held NSW Federatin f Husing Assciatins Business Plan 2014/15 23

Strategy 3.4 Build the evidence base t supprt industry grwth and diversificatin Prject 3.4.1 Industry infrmatin The Federatin will: Cntinue the cllatin f cre infrmatin abut the industry s scpe and perfrmance Develp attractive, interactive ways f presenting data t apprpriate audiences Develp a mre detailed wrkfrce, salary and directr remuneratin survey, including an imprved data cllectin and reprting mechanism Wrk with members t cntinue t build a suite f case studies and ther narrative infrmatin abut the scpe and perfrmance f the industry Perfrmance indicatrs Wrkfrce survey distributed and analysed 10 additinal case studies r equivalent published Prject 3.4.2 Data cmparisn In rder t demnstrate and enhance industry perfrmance, the Federatin will: Subject t funding frm the Industry Develpment Strategy, develp a data cmparisn platfrm and prcess t allw direct data cmparisn n a wide range f key indicatrs Wrk with members t prvide data fr cmparisn Cntinue t publish and develp an interactive tenant satisfactin and engagement benchmarking reprt Publish wrkfrce, salary and directr remuneratin data cmparisn, including interstate cmparisns Perfrmance indicatrs Data cmparisn platfrm is develped and trialled Wrkfrce data cmparisn is published NSW Federatin f Husing Assciatins Business Plan 2014/15 24

Strategy 3.5 Supprt Bards f Directrs t enhance the industry s gvernance Prject 3.5.1 Gvernance resurcing The Federatin will: Further develp the Directrs Netwrk Cnvene briefings and seminars and prvide ther resurcing, n key tpics which may include: Scenari planning Envirnmental scanning Prperty develpment Tenant directrships Grup decisin making Launch the Directrs Inductin Kit and cntinue t update it as required Undertake analysis f bard cmpsitin and skills, in cnjunctin with strategic stewardship wrk, subject t funding Perfrmance indicatrs 4 briefings/seminars held Directrs Inductin Kit launched Bard analysis cmpleted NSW Federatin f Husing Assciatins Business Plan 2014/15 25

Objective 4 Deliver wrkfrce develpment services t the scial husing industry This bjective is primarily delivered by the Training Team. Strategy 4.1 Cntinually imprve the delivery f high quality, relevant training Prject 4.1.1 Review scpe f accredited training In rder t ensure that the delivery f training is meeting the needs f members and the rganisatin, the Federatin will wrk with members and ther industry participants t: Review the units f cmpetency n scpe fr currency and industry requirements Investigate an expansin f scpe, which may include the Certificate IV and Diplma f Cmmunity Services Register the rganisatin t deliver training under Smart and Skilled frm 2015 Prmte access t subsidised training under Smart and Skilled t relevant emplyers Ensure that the delivery f accredited training is linked t tailred training and seminars, as apprpriate Perfrmance indicatrs Units f cmpetency reviewed Scpe expansin investigated Registratin under Smart and Skilled is achieved in the first half f the year Prject 4.1.2 Deliver accredited training The Federatin will: Deliver the Certificate IV in Scial Husing and Diplma f Scial Husing, including whle qualificatins, skillsets and individual units, via face t face and nline methds Seek t expand delivery f accredited training t cmmunity, public and Abriginal husing rganisatins Update training materials t reflect the perating envirnment, as required Develp and deliver new units and skillsets, subject t demand Standardise nline training delivery Investigate enhanced recgnitin f prir learning, which may include the develpment f an accelerated learning prgram incrprating guided wrkplace assessment Review delivery f training via distance learning NSW Federatin f Husing Assciatins Business Plan 2014/15 26

Perfrmance indicatrs 75 units delivered 950 student enrlments 4 majr cntracts secured Prject 4.1.3 Tailred training The Federatin will: Mnitr industry develpments in rder t identify pprtunities fr new tailred training Develp new tailred training, subject t demand Deliver tailred training, which may include: Abriginal cultural awareness and cultural awareness Rent cllectin, including fr specialist hmelessness services Husing Pathways Perfrmance indicatrs 10 tailred training sessins held 150 participants Prject 4.1.4 Quality assurance In rder t maintain high quality training delivery, the Federatin will: Undertake internal and external auditing and ther prcesses, as required, in rder t cmply with regulatins Revise the cllectin and analysis f training evaluatin data Reprt regularly n cmpliance and quality issues Perfrmance indicatrs 12 cmpliance and quality reprts prduced Prject 4.1.5 Panel f cntract trainers The Federatin will: Expand the panel f cntract trainers t ensure flexibility in the develpment and delivery f high quality, relevant training Perfrmance indicatrs 6 trainers added t panel NSW Federatin f Husing Assciatins Business Plan 2014/15 27

Strategy 4.2 Leverage the rganisatin s psitin as an industry-based Registered Training Organisatin t enhance members access t relevant wrkfrce develpment services Prject 4.2.1 Review f training package In rder t influence the develpment f relevant training fr the scial husing industry, the Federatin will: Cntinue participatin in relevant bdies established by the Cmmunity Services and Health Industry Skills Cuncil, which may include: Perfrmance indicatrs Subject Matter Expert Grup Industry Reference Grup 4 cnsultatins attended Prject 4.2.2 Interstate training In cnjunctin with clser wrking relatinships with peaks and prviders in ther jurisdictins as part f the develpment f a Natinal Industry Bdy Federatin will: Seek t expand the delivery f accredited training in ther jurisdictins Perfrmance indicatrs Accredited training delivered in 4 jurisdictins Prject 4.2.3 Schlarships The Federatin will: Administer the husing schlarships prgram n behalf f Family and Cmmunity Services Perfrmance indicatrs Schlarships prgram administered NSW Federatin f Husing Assciatins Business Plan 2014/15 28

Strategy 4.3 Facilitate the expansin f the industry thrugh delivery f prfessinal develpment services fr new staff Prject 4.3.1 Traineeships In rder t supprt members and thers t expand the wrkfrce, the Federatin will: Finalise the dcumentatin required fr trainees Prmte traineeship pprtunities t members Identify and advertise fr ptential trainees Identify pprtunities fr Abriginal traineeships Perfrmance indicatrs 15 trainees enrlled Prject 4.3.2 Inductin The Federatin will: Develp a specialised skillset t meet prviders requirements fr staff inductin Deliver the skillset as accredited r tailred training, subject t demand Link the skillset t ther inductin resurces available frm the Federatin Perfrmance indicatrs Skillset develped Skillset delivered t 4 prviders NSW Federatin f Husing Assciatins Business Plan 2014/15 29

Objective 5 Build a viable and vibrant rganisatin This bjective is delivered by the whle rganisatin. Strategy 5.1 Pursue pprtunities t diversify surces f incme t ensure financial viability and independence Prject 5.1.1 Business develpment The Federatin will: Actively pursue new business pprtunities which: Supprt the rganisatin s purpse Offer value t members Enhance the rganisatin s financial viability Demnstrate industry leadership Have an impact n the industry Explre crwdfunding ptins Explre the expansin f industry preferred partnerships in the cntext f the develpment f a Natinal Industry Bdy Perfrmance indicatrs 12 reprts n pipeline f ptential prjects 2 prjects crwdfunded Prject 5.1.2 Pricing strategy The Federatin will: Review the pricing f prjects, which may include: Develpment and delivery f training Service delivery prjects Ensure that new prjects are priced apprpriately Perfrmance indicatrs Pricing review cmpleted NSW Federatin f Husing Assciatins Business Plan 2014/15 30

Prject 5.1.3 Tls fr success The Federatin will: Develp an implementatin plan, cmmunicatin strategy and cmmunicatin materials Prmte and administer the prject Cnvene assessment panels Carry ut fllw up and referral fr mentring and supprt fr schlarship recipients Perfrmance indicatrs Cmmunicatins strategy and materials prduced 2 runds f prmtin cnducted 2 assessment panels cnvened 100 schlarship recipients administered NSW Federatin f Husing Assciatins Business Plan 2014/15 31

Strategy 5.2 Increase member numbers, engagement and satisfactin Prject 5.2.1 Member engagement The Federatin will: Cntinue t cnduct the annual satisfactin survey f full members Analyse survey results t feed int business planning and ther prcesses Prmte membership t new entrants and prspective new members thrugh events, plicy activities, resurcing activities and cmmunicatins channels Perfrmance indicatrs 80% participatin rate in member survey 80% verall satisfactin rate in member survey 2 new full members NSW Federatin f Husing Assciatins Business Plan 2014/15 32

Strategy 5.3 Identify, implement and cmmunicate the membership value prpsitin fr each industry segment Prject 5.3.1 Revise website The Federatin will: Build n design wrk cmmenced in 2013/14 t develp and launch new website Ensure revised website: Reflects current member categries, needs and interests Features relevant, up t date, easy t access infrmatin abut the industry Supprts the Federatin s cmmunicatins strategy Is cmpatible with the develpment f a Natinal Industry Bdy Perfrmance indicatrs Revised website is launched NSW Federatin f Husing Assciatins Business Plan 2014/15 33

Strategy 5.4 Build a prfessinal, cllabrative, flexible, supprtive wrkplace culture Prject 5.4.1 Recnciliatin Actin Plan The Federatin will: Prgress, finalise and launch the Federatin s Recnciliatin Actin Plan Undertake a prgressive revisin f ur plicies and prcedures including cmmunicatins, recruitment and marketing Supprt wrking grups and reference grups t facilitate the develpment and implementatin f the Recnciliatin Actin Plan Perfrmance indicatrs Recnciliatin Actin Plan launched Prject 5.4.2 Gvernance and cmpliance The Federatin will: Supprt the Bard in its gvernance rle Manage cmpliance and reprting requirements Develp, implement and mnitr a risk management plan Prgressively review existing plicies and prcedures, and identify and develp new plicies and prcedures as necessary Carry ut ther administratin activities t supprt the efficient peratin f the rganisatin Perfrmance indicatrs Risk management plan develped External audit cmpleted Annual reprt published 30% f plicies and prcedures reviewed Prject 5.4.3 Staff prfessinal develpment The Federatin will: Mnitr the effectiveness f supervisin and appraisal prcesses Supprt staff t undertake apprpriate prfessinal develpment activities Hld a staff retreat/planning day NSW Federatin f Husing Assciatins Business Plan 2014/15 34

Perfrmance indicatrs Staff receive regular supervisin 100% f staff receive an appraisal sessin Staff retreat/planning day held Prject 5.4.4 Office perating systems and envirnment The Federatin will: Cntinue t imprve the functinality f ffice perating systems including: Jb Ready Member/client cntact systems Invicing Cntract management Review the use f ffice space, including review f the library and hardcpy filing system Purchase new furniture and equipment as required Perfrmance indicatrs Jb Ready is fully functinal and meets the rganisatin s requirements Member/client cntact systems meet the rganisatin s requirements Invicing prcess is efficient NSW Federatin f Husing Assciatins Business Plan 2014/15 35