MWT Institute Quality Indicators 2013

MWT Institute Quality Indicators 2013

2 Content RTO INFORMATION 3 ANNUAL SUMMARY REPORT 4 Survey response rates 4 Survey information feedback 4 Improvement actions 5 Competency Completion Report 6

3 RTO Information NAME MWT Institute STREET ADDRESS 664 Chapel St CITY/TOWN/SUBURB South Yarra STATE VIC POST CODE 3141 NTIS NUMBER 6954

4 Annual summary report SURVEY RESPONSE RATES Surveys issued (SI) Surveys received (SR) % response rates Learner engagement 925 469 50.7 Employer satisfaction 2 2 100 TRENDS OF RESPONSE STATISTICS: 1. Which student/employer cohorts provided high/low response rates 2. How did response rates compare with previous years (if applicable) Lowest response rates came from our online learners. While learner survey responses were low they came from learners across the majority of qualifications on our scope so can be viewed as an accurate sample. Response rates were similar to those received in 2012 SURVEY INFORMATION FEEDBACK What were the expected or unexpected findings from the survey feedback. Expected findings were the positive responses received from both learner and employers regarding the high level of support and assistance provided by our trainers and mentors. The easy access to Moodle and the online tutorials, combined with learner s ability to complete the course in their own time, were also positive responses that we expected and received. We did not receive any unexpected responses. Negative responses in relation to Blackboard maintenance issues, course duration and assessment timelines were identified within the duration of the learners qualifications as our trainers and mentors were in constant communication with their learners. What does the survey feedback tell you about your organisation s performance? The feedback survey data for 2013 tells us that our trainers and mentors provide a highly level of customer support which indicates that our recruitment and screening of employers is robust. Positive feedback regarding simple access to Moodle, combined with the clear presentation and understandable language of our online tutorials, theory and assessment documentation indicates that we are providing a learning environment that meets Learner expectations.

5 IMPROVEMENT ACTIONS What preventive or corrective actions have you implemented in response to the feedback? Blackboard maintenance was address by providing links in Moodle that learners could use to access Blackboard. Issues relating to course duration and assessment deadlines were reviewed on a case by case scenario and extension provided to Learners were trainers and mentors deemed it appropriate. Validation and moderation activities also identified corrective actions if they are required. How will/do you monitor the effectiveness of these actions? Monitoring actions implemented is done via ongoing feedback and communication between trainers, mentors, learners and employers to ensure that issues are identified and addressed in a timely manner. Scheduled validation and moderation activities Maintenance and continuous improvement to both Moodle and Blackboard application.

6 COMPETENCY COMPLETION REPORT Competency Completion in this case, are a measure of volume. Qual Code Qualification Title Completed NEW SOUTH WALES BSB40807 Certificate IV in Frontline Management 8 BSB51107 Diploma of Management 3 MSA30107 Certificate III in Process Manufacturing 213 TAA40104 Certificate IV in Training and Assessment 1 TAE40110 Certificate IV in Training and Assessment 16 State Totals 241 VICTORIA 21773VIC Certficate II in General Education for Adults 773 22012VIC Cert I in Vocational Preparation 368 22236VIC Certificate I in General Education 1 22237VIC Certificate II in General Education for Adults 131 30595QLD Certificate IV in Workplace and Business Coaching 1 BSB30407 Certificate III in Business Administration 1 BSB40407 Certificate IV in Small Business Management 0 BSB40610 Certificate IV in Business Sales (Recruitment & Business Development) 12 BSB40807 Certificate IV in Frontline Management 1 BSB40812 Certificate IV in Frontline Management 0 BSB51107 Diploma of Management 35 CUS40109 Certificate IV in Music 69 CUS50101 Diploma of Music 2 CUS50109 Diploma of Music 164 FNS40211 Certificate IV in Bookkeeping 1 FNS40611 Certificate IV in Accounting 0 FNS50210 Diploma of Accounting 0 MSA30107 Certificate III in Process Manufacturing 127 SIT50207 Diploma of Events 65 TAA40104 Certificate IV in Training and Assessment 0 State Totals 1957 SOUTH AUSTRALIA BSB51107 Diploma of Management 1 State Totals 1

7 Qual Code Qualification Title Completed QUEENSLAND BSB51107 Diploma of Management 4 TAE40110 Certificate IV in Training and Assessment 0 State Totals 4 WESTERN AUSTRALIA BSB51107 Diploma of Management 2 State Totals 2 Grand Total 4162