Quality Indicators Report 2014

Transcription

1 Quality Indicators Report

2 Contents RTO Information...3 Learner Engagement Scales...4 Employer Satisfaction...4 Summary Report...5 Summary statistics...5 Respondent Report...6 Item Report...8 Learner Questionnaire response category numbers...9 Learner Questionnaire response category percentages Learner Questionnaire item averages and variations Employer Questionnaire response category numbers Employer Questionnaire response category percentages Employer Questionnaire item averages and variations s Report Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction Group Report TAE40110 Certificate IV in Training and Assessment BSB30412 Certificate III in Business Administration BSB31112 Certificate III in Business Administration (Medical) FNS30311 Certificate III in Accounts Administration FNS40210 Certificate IV in Bookkeeping and FNS40611 Certificate IV in Accounting FNS50210 Diploma of Accounting BSB40812 Certificate IV in Frontline Management BSB51107 Diploma of Management CHC30612 Certificate III in Active Volunteering Comments Report Learner Questionnaire - Best Aspects of the Training Learner Questionnaire Needs Improvement Employer Questionnaire - Best Aspects of the Training Employer Questionnaire Needs Improvement Administration Report Learner and Employer Response Rates Survey contexts and use

3 RTO Information This report presents summary information about the Registered Training Organisation Name Street Address MONASH STUDENT ASSOCIATION (CLAYTON) INC Monash Short Courses Level 1, Campus Centre, 21 Chancellors Walk Monash University, Wellington Road City/town/suburb Clayton State VIC Post code 3168 NTIS number

4 Learner Engagement Scales Results of learner engagement were particularly positive, with Monash Student Association outperforming all other RTOs on almost every measure Monash Student Assoc. 'Like' RTOs # All RTOs + # Based on 22 RTOs + Based on 148 RTOs Employer Satisfaction Similarly, very positive feedback was received from employers as well Trainer Quality Effective Assessment Training Relevance Competency Development Resources & Facilities Effective Support Overall Satisfaction Monash Student Assoc. 'Like' RTOs # All RTOs + # Based on 11 RTOs + Based on 77 RTOs 4

5 Summary Report The Summary Report provides information about the RTO and a snapshot of results for the scales measured by the Learner Questionnaire (LQ) and Employer Questionnaire (EQ). For each scale, the Summary Report presents information about the: count of responses used to calculate the scale score; average scale score; and variation in scale scores. Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'strongly agree'. Results are provided for learners and/or employers depending on the data entered into SMART. This Summary Report can be used to analyse the number, average and variation of the survey responses. Comparisons can be made across scales, to previous reports, or between learners and employers. Summary statistics Scale Response count Average score Average variation Response count Employers Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

6 Respondent Report The Respondent Report provides summary information about learner demographics and training characteristics. For each characteristic, the Respondent Report presents the: number of learners/employers in the population; number of survey respondents; and percentage of respondents. Results are provided for learners and/or employers depending on the data entered into SMART. This Respondent Report can be used to analyse the distribution of survey respondents across the RTO learner and/or employer population. It provides information on the representativeness and hence generalisability of the survey responses. 6

7 Field of education Qualification level Natural and physical sciences Information technology Engineering and related technologies Architecture and building Agriculture, environmental and related studies Population count Respondent count Response per cent Population count Employers Respondent count Response per cent Health Education Management and commerce Society and culture Creative arts Food, hospitality and personal services Other TOTAL Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

8 Item Report The Item Report presents information about learner and employer responses to individual items on the Learner Questionnaire (LQ) and/or Employer Questionnaire (EQ). For each item, the Item Report presents information on the: number of valid responses to each response category 'strongly disagree' (SD), 'disagree' (D), 'agree' (A), 'strongly agree' (SA), the number of 'agreement' (AG) responses, and the number of missing (MI) responses; percentage of valid responses to each response category 'strongly disagree' (SD), 'disagree' (D), 'agree' (A), 'strongly agree' (SA), the number of 'agreement' (AG) responses, and the number of missing (MI) responses; average score; and variation in scores. Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'strongly agree'. Results are provided for learners and/or employers depending on the data entered into SMART. This Item Report can be used to analyse feedback on phenomenon measured by each LQ and/or EQ item. It provides detailed information that can be used to address specific aspects of education and training. 8

9 Learner Questionnaire response category numbers Item SD D A SA AG MI LQ1 Trainers encouraged learners to ask questions LQ2 Trainers made the subject as interesting as possible LQ3 Trainers had an excellent knowledge of the subject content LQ4 Trainers explained things clearly LQ5 Overall, I am satisfied with the training LQ6 I would recommend the training to others LQ7 I would recommend the training organisation to others LQ8 I received useful feedback on my assessments LQ9 Assessments were based on realistic activities LQ10 The way I was assessed was a fair test of my skills and knowledge LQ11 The training organisation gave appropriate recognition of existing knowledge and skills LQ12 It was always easy to know the standards expected LQ13 I usually had a clear idea of what was expected of me LQ14 Trainers made it clear right from the start what they expected from me LQ15 I was given enough material to keep up my interest LQ16 The amount of work I had to do was reasonable LQ17 The training was at the right level of difficulty for me LQ18 The training focused on relevant skills LQ19 The training prepared me well for work LQ20 The training had a good mix of theory and practice LQ21 I developed the skills expected from this training LQ22 I learned to work with people LQ23 I identified ways to build on my current knowledge and skills LQ24 I developed the knowledge expected from this training LQ25 I learned to plan and manage my work LQ26 Training resources were available when I needed them LQ27 The training used up-to-date equipment, facilities and materials LQ28 Training facilities and materials were in good condition LQ29 Training organisation staff respected my background and needs LQ30 The training was flexible enough to meet my needs LQ31 The training organisation had a range of services to support learners LQ32 I set high standards for myself in this training LQ33 I pushed myself to understand things I found confusing LQ34 I looked for my own resources to help me learn LQ35 I approached trainers if I needed help

10 Learner Questionnaire response category percentages Item SD D A SA AG MI LQ1 Trainers encouraged learners to ask questions LQ2 Trainers made the subject as interesting as possible LQ3 Trainers had an excellent knowledge of the subject content LQ4 Trainers explained things clearly LQ5 Overall, I am satisfied with the training LQ6 I would recommend the training to others LQ7 I would recommend the training organisation to others LQ8 I received useful feedback on my assessments LQ9 Assessments were based on realistic activities LQ10 The way I was assessed was a fair test of my skills and knowledge LQ11 The training organisation gave appropriate recognition of existing knowledge and skills LQ12 It was always easy to know the standards expected LQ13 I usually had a clear idea of what was expected of me LQ14 Trainers made it clear right from the start what they expected from me LQ15 I was given enough material to keep up my interest LQ16 The amount of work I had to do was reasonable LQ17 The training was at the right level of difficulty for me LQ18 The training focused on relevant skills LQ19 The training prepared me well for work LQ20 The training had a good mix of theory and practice LQ21 I developed the skills expected from this training LQ22 I learned to work with people LQ23 I identified ways to build on my current knowledge and skills LQ24 I developed the knowledge expected from this training LQ25 I learned to plan and manage my work LQ26 Training resources were available when I needed them LQ27 The training used up-to-date equipment, facilities and materials LQ28 Training facilities and materials were in good condition LQ29 Training organisation staff respected my background and needs LQ30 The training was flexible enough to meet my needs LQ31 The training organisation had a range of services to support learners LQ32 I set high standards for myself in this training LQ33 I pushed myself to understand things I found confusing LQ34 I looked for my own resources to help me learn LQ35 I approached trainers if I needed help

11 Learner Questionnaire item averages and variations Item Average score Average variation LQ1 Trainers encouraged learners to ask questions LQ2 Trainers made the subject as interesting as possible LQ3 Trainers had an excellent knowledge of the subject content LQ4 Trainers explained things clearly LQ5 Overall, I am satisfied with the training LQ6 I would recommend the training to others LQ7 I would recommend the training organisation to others LQ8 I received useful feedback on my assessments LQ9 Assessments were based on realistic activities LQ10 The way I was assessed was a fair test of my skills and knowledge LQ11 The training organisation gave appropriate recognition of existing knowledge and skills LQ12 It was always easy to know the standards expected LQ13 I usually had a clear idea of what was expected of me LQ14 Trainers made it clear right from the start what they expected from me LQ15 I was given enough material to keep up my interest LQ16 The amount of work I had to do was reasonable LQ17 The training was at the right level of difficulty for me LQ18 The training focused on relevant skills LQ19 The training prepared me well for work LQ20 The training had a good mix of theory and practice LQ21 I developed the skills expected from this training LQ22 I learned to work with people LQ23 I identified ways to build on my current knowledge and skills LQ24 I developed the knowledge expected from this training LQ25 I learned to plan and manage my work LQ26 Training resources were available when I needed them LQ27 The training used up-to-date equipment, facilities and materials LQ28 Training facilities and materials were in good condition LQ29 Training organisation staff respected my background and needs LQ30 The training was flexible enough to meet my needs LQ31 The training organisation had a range of services to support learners LQ32 I set high standards for myself in this training LQ33 I pushed myself to understand things I found confusing LQ34 I looked for my own resources to help me learn LQ35 I approached trainers if I needed help

12 Employer Questionnaire response category numbers Item SD D A SA AG MI EQ1 The training used up-to-date equipment, facilities and materials EQ2 The training organisation dealt satisfactorily with any issues or complaints EQ3 The training organisation was flexible enough to meet our needs EQ4 Assessment was at an appropriate standard EQ5 The training resources were appropriate for learner needs EQ6 The training reflected current practice EQ7 The training organisation developed customised programs EQ8 The training organisation provided good support for workplace training and assessment EQ9 The training focused on relevant skills EQ10 Our employees gained the skills they needed from this training EQ11 The training was effectively integrated into our organisation EQ12 Overall, we are satisfied with the training EQ13 We would recommend the training organisation to others EQ14 We would recommend the training to others EQ15 EQ16 The training organisation gave appropriate recognition of existing knowledge and skills. The way employees were assessed was a fair test of their skills and knowledge EQ17 Trainers had good knowledge and experience of the industry EQ18 Assessments were based on realistic activities EQ19 Trainers were effective in their teaching EQ20 The training was an effective investment EQ21 Trainers were able to relate material to the workplace EQ22 The training had a good mix of theory and practice EQ23 The training organisation acted on feedback from employers EQ24 The training has helped our employees work with people EQ25 Training resources and equipment were in good condition EQ26 The training helped employees identify how to build on their current knowledge and skills EQ27 The training prepared employees well for work EQ28 Our employees gained the knowledge they needed from this training EQ29 The training prepared our employees for the demands of work EQ30 The training organisation clearly explained what was expected from employers

13 Employer Questionnaire response category percentages Item SD D A SA AG MI EQ1 The training used up-to-date equipment, facilities and materials EQ2 The training organisation dealt satisfactorily with any issues or complaints EQ3 The training organisation was flexible enough to meet our needs EQ4 Assessment was at an appropriate standard EQ5 The training resources were appropriate for learner needs EQ6 The training reflected current practice EQ7 The training organisation developed customised programs EQ8 The training organisation provided good support for workplace training and assessment EQ9 The training focused on relevant skills EQ10 Our employees gained the skills they needed from this training EQ11 The training was effectively integrated into our organisation EQ12 Overall, we are satisfied with the training EQ13 We would recommend the training organisation to others EQ14 We would recommend the training to others EQ15 EQ16 The training organisation gave appropriate recognition of existing knowledge and skills. The way employees were assessed was a fair test of their skills and knowledge EQ17 Trainers had good knowledge and experience of the industry EQ18 Assessments were based on realistic activities EQ19 Trainers were effective in their teaching EQ20 The training was an effective investment EQ21 Trainers were able to relate material to the workplace EQ22 The training had a good mix of theory and practice EQ23 The training organisation acted on feedback from employers EQ24 The training has helped our employees work with people EQ25 Training resources and equipment were in good condition EQ26 The training helped employees identify how to build on their current knowledge and skills EQ27 The training prepared employees well for work EQ28 Our employees gained the knowledge they needed from this training EQ29 The training prepared our employees for the demands of work EQ30 The training organisation clearly explained what was expected from employers

14 Employer Questionnaire item averages and variations Item Average score Average variation EQ1 The training used up-to-date equipment, facilities and materials EQ2 The training organisation dealt satisfactorily with any issues or complaints EQ3 The training organisation was flexible enough to meet our needs EQ4 Assessment was at an appropriate standard EQ5 The training resources were appropriate for learner needs EQ6 The training reflected current practice EQ7 The training organisation developed customised programs EQ8 The training organisation provided good support for workplace training and assessment EQ9 The training focused on relevant skills EQ10 Our employees gained the skills they needed from this training EQ11 The training was effectively integrated into our organisation EQ12 Overall, we are satisfied with the training EQ13 We would recommend the training organisation to others EQ14 We would recommend the training to others EQ15 The training organisation gave appropriate recognition of existing knowledge and skills EQ16 The way employees were assessed was a fair test of their skills and knowledge EQ17 Trainers had good knowledge and experience of the industry EQ18 Assessments were based on realistic activities EQ19 Trainers were effective in their teaching EQ20 The training was an effective investment EQ21 Trainers were able to relate material to the workplace EQ22 The training had a good mix of theory and practice EQ23 The training organisation acted on feedback from employers EQ24 The training has helped our employees work with people EQ25 Training resources and equipment were in good condition EQ26 The training helped employees identify how to build on their current knowledge and skills EQ27 The training prepared employees well for work EQ28 Our employees gained the knowledge they needed from this training EQ29 The training prepared our employees for the demands of work EQ30 The training organisation clearly explained what was expected from employers

15 s Report The s Report presents information about learner responses to the scales measured by the Learner Questionnaire (LQ). For each scale, the s Report presents information on the: number of valid responses; average scale score; and average variation in scores. Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'strongly agree'. A separate s Report is provided for each of the scales measured by the LQ. Scale scores are only computed for respondents who provided valid responses to all but two of the items in each scale. Results are shown at the organisation level, and then broken down by any training or demographic characteristics that were entered along with survey data. The s Report can be used to analyse feedback on each of the targeted scales measured by the LQ. This information is more reliable than results for individual items. Trainer Quality Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

16 Field of education Provider Total Natural and physical sciences Information technology Engineering and related technologies Architecture and building Agriculture, environmental and related studies Health Education Management and commerce Society and culture Creative arts Food, hospitality and personal services Other Total

17 Training start month Training start year Apprenticeship or traineeship Recognition of prior learning January February March April May June July August September October November December Do not know Apprenticeship or traineeship Not apprenticeship or traineeship Recognition of prior learning No recognition of prior learning

18 Learner sex Learner age Aboriginal or Torres Strait Islander origin Home language Permanent residency or citizenship Disability status Groups Female Male Total Under to to to to to to or over Total No Yes, Aboriginal Yes, Torres Strait Islander Yes, both Aboriginal and Torres Strait Islander Total English Language other than English Total Australian Not Australian Total Disability identified No disability identified Total Total

19 Effective Assessment Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

23 Clear Expectations Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

27 Learning Stimulation Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

31 Training Relevance Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

35 Competency Development Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

39 Training Resources Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

43 Effective Support Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

47 Active Learning Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

51 Overall Satisfaction Qualification Level Provider Total Certificate I Certificate II Certificate III Certificate IV Certificate level unknown Diploma Advanced diploma Associate degree Degree Short course or statement of attainment VET Graduate Certificate or Diploma Other qualification or training Do not know Total

55 Group Report The Group Report provides information about each nominated group and a snapshot of results for the scales measured by the Learner Questionnaire (LQ) and Employer Questionnaire (EQ). For each scale, the Group Report presents information about the: count of responses used to calculate the scale score; average scale score; and variation in scale scores. Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'strongly agree'. Results are provided for learners and/or employers depending on the data entered into SMART. This Group Report can be used to analyse the number, average and variation of the survey responses. Comparisons can be made across scales, to previous reports, or between learners and employers. TAE40110 Certificate IV in Training and Assessment Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

56 BSB30412 Certificate III in Business Administration Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

57 BSB31112 Certificate III in Business Administration (Medical) Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

58 FNS30311 Certificate III in Accounts Administration Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

59 FNS40210 Certificate IV in Bookkeeping and FNS40611 Certificate IV in Accounting (Dual qualification) Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

60 FNS50210 Diploma of Accounting Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

61 BSB40812 Certificate IV in Frontline Management Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

62 BSB51107 Diploma of Management Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

63 CHC30612 Certificate III in Active Volunteering Employers Scale Average score Average variation Average score Average variation Trainer Quality Effective Assessment Clear Expectations Learning Stimulation Training Relevance Competency Development Training Resources Effective Support Active Learning Overall Satisfaction

64 Comments Report The Comments Report lists the comments provided to the two open-ended questions on the Learner Questionnaire (LQ) and/or Employer Questionnaire (EQ). Both the LQ and EQ contain questions that seek information about the best aspects of training, and about the aspects of training most in need of improvement. The report provides a print out of these. Learner Questionnaire - Best Aspects of the Training A great course: useful content, helpful feedback on assessments and loads of information relevant to my role. A trainer who kept us motivated, shared her experiences and provided support and understanding at every step along the way. A trainer who was passionate, enthusiastic and experienced. A very knowledgeable teacher. Subject matter was current Adele was a wonderful teacher and definately the best part of this course. She happily answered any questions we had and gave lots of detailed information and helpful advice. She organised for us to use the computer lab outside of class times to practise our typing and catch up on our assignments. Anna Mastwyck (Trainer) was organised & professional Anna Mastwyk was a great trainer who was very knowledgeable, professional and approachable. Anna the trainer. Engaging, explained things well, and created a realistic interface of learning and applying learning and relevance in the 'real world'. Anna was a great trainer, very thorough knowledge but still able to make the classes interesting and enjoyable while training us. Being able to prepare our own presentations and then deliver them in class. This gave me experience with preparing lesson content and confidence with public speaking. Both our trainers were excellent. Classroom style training and student interactions were good because often one person may pose a question that I did not think to ask. The classroom was also good because it allowed focus on the subjects/topics for a period of time. Some of the practical activities were conducted in the classroom which was good because organising the activities at work was not as easy. Flexibility in when and where you did the work, links given for each unit to useful documents and websites, assignments relevant to my work in my management (volunteer) role. Good customer service and support given to students. Great materials, helpful trainers and supportive staff. Thanks Monash :) I appreciated the way this course was run specifically for my department. The units were selected to maximise relevancy to our real life situations and the training materials and worksheets were all based around case studies on things we would be working with such as events, students and volunteering. I completed this course during a difficult period in my life and was lucky enough to receive a great deal of support from the office staff. They offered me flexibility with deadlines and assisted me to source help from a counsellor. They touched base with me regularly to check how I was going and I really appreciated this degree of support and personal service. 64

65 I enjoyed this volunteering course because it was so relevant to my role volunteering within the university. I really appreciated how this course had been structured so it included units that were specific to our volunteering roles. The realistic and hands-on approach has given me employability skills that I will use beyond my volunteering role and that can be applied to most industries. I loved the community feel of the centre itself. The people were cheerful and friendly. Help was available when I needed it and we were encouraged to work in groups which helped not only with learning but with feeling included in the Monash community. I really enjoyed the opportunity to practice our touch typing in class and to be able to come in at other times and use the computer labs to practice typing and word processing. The staff were also helpful and friendly and did not hesitate to help out when I experienced computer problem Interaction of ideas Interesting materials and activities It helped with my volunteering commitments. What was offered by the training was directly applicable. Learning to study again. Belonging to a great study group. Great trainer. My trainer was fabulous and really showed me the sort of trainer I can aspire to be. My wonderful teacher who was patient, knowledgeable and eager to help us learn. Our teacher and the workbooks Our trainer really gave us a lot of support and I appreciated the feedback she gave me for my assessments which helped me to improve. Our trainers were knowledgeable and approachable. 65

66 Personally, the best aspect was the supportiveness of all the staff including my trainer and the administrative staff from the front office. There's a real community feeling which is very welcoming and encouraged me to keep going even though there was a lot of work and some of the assessments were very challenging. Presentations Group Learning Simon Chodziesner was an excellent facilitator and kept the material relevant and interesting. Previous facilitators were not as good in this area. Thank you for an informative and interesting course. The materials were very professional and the course presenter made concepts easy to understand and showed strong knowledge of the subject matter. That I could get help whenever I needed it and was given encouragement to keep going with my assessments even when I was struggling. The ability to utilise various individual, group, role play and workplace-based activities to develop and demonstrate application of knowledge criteria. The automatic feedback with some short questions The best aspect of the Certificate III in Active Volunteering course was the trainer. She provided help and guidance at every step along the way and used relevant examples and case studies. She made the course interesting and fun and made sure all the students were keeping up and provided extra help to those who needed it. A true professional! The best aspect of the training course was the amount of assistance, advice and support we got from Simon (our trainer) and the reception staff. The best aspect of this training program was the training materials that were supplied to us. They were thorough, gave good examples and helped when completing our assessments at home. The best aspect of this training was the range of materials provided to us. They were clear and straightforward but managed to cover the topics in depth, whilst maintaining relevance to the volunteering environment. The best aspects of the training was the ability to use our own examples and apply our studies to not only real-world situations, but also for topics we, personally, were interested in. The classrooms need an urgent upgrade - better furniture, improved heating and airconditioning and new computers with current software. The courses were very insightful and allowed me to think about things more deeply although some questions were a bit unclear which caused confusion. The facilitator encouraged strong group participation and this was the most enjoyable and beneficial aspect of the training course. I learnt a lot by hearing the experiences of my classmates and we brainstormed together and bounced ideas of each other. The group dynamic was hugely supportive and I commend Monash on the professionalism of its facilitators and their skills in building rapport with the group from day one. The handouts explained things very clearly and the assessments really helped me to apply my new knowledge and skills. The instructor was very knowledgeable about the course. She was very helpful and encouraging. The learning environment - it was mature, understanding, respectful and supportive. The mix of theory and practical activities. The mix of units and the combination of activities, assignments, powerpoint presentations and group discussions. The mixture of topics was perfect for me and so I was able to put everything I learnt into practice straight away. The handouts were really useful and included lots of relevant examples. 66

67 The opportunity to interact and learn from others in the class was the best aspect of this training. The whole course was interactive, with feedback and discussions and a trainer who was willing to go the extra mile and answer every question with patience and enthusiasm. The pace of the course was good. The structure and content of the course. The textbook we were given was of a very high quality and provided a good basis for further reading at home as well as being useful for the completion of assessments. The trainer Shalene was very knowledgeable and approachable. Her experience made all her advice very reliable. The trainer was good, smiling and receptive. Gave some basic knowledge and understanding of the subject. The trainer was very helpful, encouraged me to try harder, and showed me some great online resources. The training materials we were given were detailed and thorough but still easy to read and were laid out logically. This is an extremely professional organisation offering high quality programs with expert teaching staff. All, because it was hard and I learnt delivery method Helpful teacher Meeting new people gaining confidence and skills 67

68 Learner Questionnaire Needs Improvement You need to cover activities and practical scenarios more. The activity booklet was hardly touched. 2) As there were only 10 lectures of which more than half were used for making presentations by, the delivery by the trainer was low. At times we had some problems with the computers being slow. Because there was a delay in releasing the units, everything became really rushed and unorganised towards the end. It also became harder to contact the trainer since it was the Christmas holiday period; responses were very slow. Better furniture and heating please. Enhanced facilities including a refurbishment necessary. Expectations required to be given prior to course commencement. Text prior could also help immensely. Facilities could be upgraded a bit, it's quite old and shabby. Facilities, furniture and heating For a university, I expected a higher quality of facilities. I feel that the course may have been too short, and some more time was needed to work through some of the more complex tasks. We did not complete all information to be covered in the coursework. It was not always easy to find available staff to help with general queries because the training was run on a Saturday. More time to hand in the assessments. My background was extensive in terms of Training but not Assessment. The other participants had less experience in VET education than myself. In our 10 weeks of classes the majority of time was spent on training and LLN subjects and the Assessment (including RPL) subjects felt a bit rushed at the end. This Assessment area was where I felt the weakest coming in to the course and I feel I have gained only a slight improvement in this area. Only the facilities really: slow computers, old furniture and unreliable airconditioning Overall a University should be providing better IT facilities. Quality of feedback and speed of marking. Setting a realistic expectation of out-of-session preparation and task completion time required. (Course outline greatly underestimated this) The MSCC facilities are very dated and in some cases unsafe (i.e. chairs lift mechanisms failing, loose table legs in need of repair) The Cert IV in Frontline Management Course was really good but I would have liked there to be more practical examples/case scenarios in the learning content (online lessons) because otherwise some of the content was vague/abstract. The aspect of the training most in need of improvement was the facilities. Especially the computers which have out of date software and are painfully slow. The computers were slow and the ipads weren't always available for us to use when we needed them. The computers were slow. The course was very dry and made little attempt at actually being a good trainer. Most of the course focussed on the bureaucratic requirements for VET rather than how to inspire. As a learner I had to more often than not learn to repeat acronyms and formulas rather than understand the philosophy behind teaching and understanding the why. The course is a prerequisite so we have to do it = but its so boring and tedious. The facilities are very average and not of the quality I thought they would be. The room we used was too small and we had ongoing problems with speakers and data projectors. We couldn't always get access to the computer labs or use tablets/ipads in class because there wasn't enough to go around. 68

69 The facilities need to be upgraded, some of the furniture is quite old and there were classes when we couldn't get the data projector to work. The facilities were old and the air conditioner was so loud I couldn't hear the instructor at times. The facilities. The heating and cooling in the building. The poor technology - slow computers and ipads that weren't always available when we needed them or had the apps we needed deleted off them The poor technology - this needs to be improved to industry standards (ie. data projectors that work, ipads for use in classrooms, printing facilities, interactive whiteboards and computers with the latest software. In class we learnt about how to use IT to become better trainers but we didn't even have suitable resources to use in our sessions. The time it took to get results back with longer answers The training venue moved around a lot, which was disruptive. The training should be in the same computer lab every week. Would be good to have both of the 40 min deliveries held in class because not everyone has a workplace. Better computers. 69

70 Employer Questionnaire - Best Aspects of the Training Monash offered us flexibility with the packaging of the units in this qualification and that allowed us to work together to develop a course that met the needs of our employees and our organisation. Our contact at Monash, Jesse Humphrey, provided us with lots of options. Employer Questionnaire Needs Improvement There are other courses that would be useful to our employees but Monash do not currently have government approval to offer these. An area for improvement would be for Monash to start offering some of these other higher level qualifications. 70

71 Administration Report The Administration Report provides information provided by the training organisation on survey management. It provides a print out of responses entered into the SMART system. Learner survey feedback Staff days spent managing learner survey Cost of direct expenses of learner survey Problems encountered during learner survey Employer survey feedback Staff days spent managing employer survey Cost of direct expenses of employer survey Problems encountered during employer survey 6 days $1620 Nil 0.25 days $68 Nil Learner and Employer Response Rates Employers Response count (number) 82 3 Population count (number) Response rate (per cent) Survey contexts and use Completion of this section is optional and may be used by the RTO to provide information and an explanation of the data provided. Information Specific contexts to consider when interpreting survey results Main ways data has been used for continuous improvement Explanatory notes Most of our students are enrolled in public courses rather than being sent to us by an employer and us such we have very little data from employers. Overall our data has shown a strong positive response from both students and employers and this feedback has been passed on to trainers as an acknowledgement of their achievements. Feedback regarding assessments and course structure for TAE40110 Certificate IV in Training and Assessment will be reviewed by our TAE40110 trainers in validation sessions during The majority of issues raised related to facilities at our previous location in Building 51. Classes are now conducted in Building 55 which has significantly better heating and air-conditioning. Additionally, we have purchased and installed several new data projectors, a small printer for student/trainer use and speakers. An internal phone has been installed in the kitchen to assist students to contact administrative staff (who work in Building 10). An application to access funds through the Student Services and Amenities Fee (SSAF) is being developed and if successful will allow us to purchase new computers and software for the computer lab. Work will continue throughout 2015 to implement further improvements to facilities. 71