BSB Diploma of Management. Course Overview

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1 BSB51107 Diploma of Management Course Overview

2 Table of Contents 1. Welcome VECCI Team BSB51107 Diploma of Management Program Information Entry requirements and pathways Units of Competency Time Commitment Employability Skills summary

3 1. Welcome Welcome to your Diploma of Management course at VECCI. This course overview has been developed to provide you with important facts regarding the program. Please read it carefully. If you require further information please speak to your facilitator or the Training Registrar whose details appear below. 1.1 VECCI Team Belinda Tierney Manager, Training & Consulting (03) Postal Address: 486 Albert Street East Melbourne 3002 My trainer is: Phone: Laura Dillon Training Registrar/ Senior Training Administrator Ph: Postal address: 486 Albert St East Melbourne BSB51107 Diploma of Management 2.1 Program Information This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or who review management practices within organisations. The role of the manager may be in an industry or organisational setting and involves the application of skills and knowledge in the workplace, having considerable experience within their vocational areas and industries. This qualification has been designed primarily for individuals who are already engaged in a front line management or senior administrative role wishing to develop a comprehensive understanding of current best management practice. 2

4 Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The Diploma of Management course requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team. As this qualification requires participants to apply and practice the new skills within a team context, with access to different organisation documents, stakeholders and circumstances, and also to base their assessment solutions in a workplace environment, it is highly preferable that candidates are employed or otherwise engaged. This course also provides the opportunity for people in various management roles to formalise and to further develop their management skills to perform at a higher level in the work place, and receive a nationally accredited qualification. Key features include: Flexible delivery, combining face-to-face workshops and self-directed learning or workplacebased applied learning Nationally recognised competencies that can be gained on the job Units of study that reflect current workplace context A wide range of learning opportunities This program is practical. It concentrates on the concept of workplace learning, which ensures its relevance to participants and enables them to: 3

5 2.2 Entry requirements and pathways There are no entry requirements for this qualification. Pathways into the qualification Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at diploma - level, including: with BSB40807 Certificate IV in Frontline Management or other relevant qualification; OR with vocational experience but without formal supervision or management qualification Candidates seeking entry based upon their vocational experience or for workplace enrolment should generally be in job roles including: Coordinators; Leading hands; Supervisors Team leaders wanting to up skill to become business unit or department managers Experienced managers who already are managing teams and departments and desire formal qualifications Individuals requiring formal management qualifications in order to apply for promotion or seek other employment opportunities 4

6 Pathways to completion and further studies Pathways to completion of this qualification include: Course attendance and assessment RPL / Credit Transfer for partial or full qualification A combination of the above Units completed in this program may be credited towards other qualifications through a national recognition process. After achieving this qualification candidates may undertake BSB60407 Advanced Diploma of Management or other advanced diploma qualifications. Graduates with the Diploma of Management may receive a two year credit against the required years of proven management achievement when applying for membership at the highest levels of Associate Fellow or Fellow with the Australian Institute of Management. 2.3 Units of Competency The Diploma of Management requires the completion of a total of 8 units of competency, as follows: 1. BSBWOR501B Manage personal work priorities and professional development This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence. 2. BSBWOR502B Ensure team effectiveness This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation. 5

7 3. BSBLED501A Develop a Workplace Learning Environment This unit describes the performance outcomes, skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning, and to monitor and improve learning performance. 4. BSBPMG510A Manage projects This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects. 5. BSBMGT515A Manage Operational Plan This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. 6. BSBMGT502B Manage People Performance This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. 7. BSBMGT516C Facilitate Continuous Improvement This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. 6

8 8. BSBCUS501C Manage quality customer service This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. 2.4 Time Commitment This program is a combination of face to face delivery, reading through and undertaking the activities within the Participant Guide to understand the theoretical concepts, and self-directed or structured workplace learning and assessment activities; your completed assessments are to be submitted to the Trainer/Assessor at the specified date. The recommended nominal duration of this course is 470 hours, including the face-to-face component; this requires a significant personal time commitment from participants to successfully complete all requirements to gain the qualification. Participants should allocate a minimum of 13 hours per week to read through the Participant Guide, undertake the self-directed learning activities or undertake the non-routine applied learning activities in the workplace, and complete the assessments. The learning schedule and activities for your traineeship course are provided to you as guidelines in Part 3 of your Training Plan. 2.5 Assessment Classroom-based (non-traineeship) delivery: Assessments for each of the units must be completed and submitted as scheduled (e.g. within a 6- month timeframe from the delivery of the unit). This schedule allows for a reasonable time for workplace practice and assessment preparation. You will have to your assessments to the 7

9 Training Registrar, unless otherwise instructed. All assessment work must be received by VECCI by the end of the course. Where participants are able to demonstrate extenuating circumstances, however, an extension for assessment submission may be granted. The end date of your course is the last assessment due date. Traineeships (if applicable): The assessment due dates will be scheduled in agreement with the participant, and then documented in the Training Plan. Assessments must be submitted (handed over) to the assessor on the agreed dates. For more detailed information on the delivery and assessment process, methods and requirements, refer to the Participant Handbook. 1.1 Employability Skills summary Today, employers in Australia and all over the world value people who have the necessary skills and knowledge but whom also fit well into their organisation, use their initiative to solve day-to-day problems, work productively, manage their time efficiently, and are keen to continue learning. These types of skills are known as 'employability skills'. These are skills required not only to gain employment, but also to progress within an enterprise so as to achieve one's potential and contribute successfully to enterprise strategic directions. The employability skills are embedded within each unit of competency you will study and they will be holistically assessed together with the other performance requirements. 8

10 The following table contains a summary of the employability skills required by industry for this qualification; the outcomes described here are broad industry requirements that may vary depending on the detailed requirements of each unit of competency that makes up this qualification. Employability Skill Industry requirements for this qualification include Communication communicating with business contacts to promote the goals and objectives of the business obtaining feedback from colleagues and clients Teamwork leading, planning and supervising the performance of team members to develop team cohesion and to foster innovative work practices Problem solving accessing and assessing information for accuracy and relevance developing strategies for minimising risks Initiative and enterprise Planning and organising identifying and networking opportunities and developing operational strategies to ensure the viability of the business Instigating new or different work practices to improve productivity or service delivery allocating work to meet time and budget constraints developing plans and schedules Self - management prioritising tasks Learning participating in professional networks and associations to obtain and maintain personal knowledge and skills systematically identifying learning and development needs Technology using business technology to access, organise and monitor information 9

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