elead-crm.com

Transcription

1 elead-crm.com

2 Automotive-only BDC Proven to Generate Leads and Increase Appointments Scheduled - U.S. Based, 500-seat Call Center... Bilingual! - More Than 89 Million Appointments Scheduled - State-of-the-art Predictive Dialer Promotes Higher Contact Ratio - Eight Call Attempts Per Phone Number Submitted - Customer Service Agents Work Extended Business Hours to Provide Fast and Reliable Feedback - Real-time ROI Reporting 84% Contact Rate with Two Phone Numbers! Our Professional Phone Specialists are Experts in Setting Appointments for Your Sales and Service Departments! - Unsold Traffic: Phone, Internet and Showroom - Insta-call Lead Follow up - Long-term Unsold Prospect Follow up: Phone, Internet and Showroom Leads Days Old - Custom Inbound/Outbound Call Campaigns Designed to Dealer Specifications Major Clients Include: - Live Inbound Sales and Service Calls - Answer 100% Incoming Calls - Interactive Scripts for Any Type of Inbound Call - Delivery CSI Surveys Include Brand Management - GoldDigger and Perfect Prospect Data Mining Calls: Equity, Lower Payment, End of Term/Lease, Warranty, Delivery and Defector - LVT 30 Second Live Informational Call

3 Performance-driven CRM Solution Maximizes Every Sales and Service Opportunity - Strategically Manage All Sold and Unsold Customers Phone, Internet and Showroom - New ILM with Inventory and Desking Integration - Totally Web-based Desking Solution Offers Powerful Negotiation Tools, Reducing Time and Improving Customer Experience - Simple Call Reporting, Recording and Tracking - Text Correspondence with Customers is Recorded Within the CRM - Eliminate Duplication with Certified Integration to All Major DMS and Third-party Providers Manage Your Customers More Spend More Time Selling Cars - Quick and Efficient Appraisals - Professional On-site, Online and Seminar Training - Detailed, Comprehensive Reporting - No Long-term Contract

4 Digital Strategies that Improve Visibility, Leads, Sales and Online Reputation - Easy-to-use, Customizable Impact Sites Dealer Websites, Blogs and Micro Sites - Customized Content Management and Inbound Link Building - Powerful SEO Tools Designed to Get You to the Top of Search Engine Results Page for In-market, Relevant Traffic - Increase Lead Volume by Driving Qualified Leads to Your Site - Conversion Tools with Every Click - Creative, On-demand Communication Designed to Clear Spam Filters and Increase Open Rates 17.0% of Consumers Shop on Mobiles - Custom or Brand Specific Templates Improve Customer Loyalty with Timely and Personalized Messaging 80% of All New Car Purchasers Start at a Search Engine! - 24/7 Dealer Marketing and Sales Solutions - Include Corporate Surveys with Online Rating and Brand Management - Identify Search Engine Keywords, PPC Search Terms and Lead Referrers That Provide the Most Traffic - Monitor and Track Ad Agencies - Detailed, Comprehensive Reporting Track Campaign Effectiveness Over 90% of Consumers Research and Trust Online Reviews

5 Robust Lead Management Tools Give Top Conversion Rates and Best Appointment-generating Processes Seamlessly Integrate ILM with Showroom, Phone, Website, All Major DMS and Third-party Lead Providers Instantly Respond to Lead Opportunities in Compliance with Escalation Rules - All Correspondence Recorded Within the Tool in Real Time Simple, Efficient and Accurate Tracking Use ANY Smart Phone to Fully Manage Your Internet Leads - Easy Access to Mobile Lead Monitoring, Distribution and Response Automated, Real-time Compensation for Any Bad or Duplicate Lead Increase the Number of Appointments Scheduled an Additional 22% with a VIP Appointment Call! Customized ebrochures AutoQuote Provides Automatic Options, Pictures and Prices to All Internet Leads Auto-read Receipt Notification Full Mail Hosting with State-of-the-art Execution Spam-filtering and White-listing to Bypass Trash Boxes Customized, Detailed Reporting for Dealerships and Dealer Groups

6 Fast and Professional Automated Quotes That Include Options, Pictures and Prices to All Internet Leads - 100% Customized to Dealer Specifications - Provide a Detailed Description and Photos of the Vehicle of Interest, Along with Up to Three (3) New and Used Alternatives That Include Payment Range - Finance Pre-approval and Trade Value Call-to-actions - Easy-to-use Pricing Rules Allow Model and Trim Level Customization - Improve Response Time and Quality - Increase Close Ratios - Seamless Integration Within ELEAD CRM Never Lose an Internet Lead Again Due to Lack of Response or Options... AutoQuote Responds More Efficiently to Sell More Vehicles!

7 Customers Ignore Phone Calls and s, but a Text Message Never Goes Unnoticed! Your Customers Text...Do You? Place Keywords and Stock Numbers on Websites, Window Stickers, Print, Radio and Television Ads Search Entire Inventory Using Mobile Device Car Shoppers Text to Receive Vehicle Details, Photos or Open a Live Chat Engage Customers More Efficiently During Business Hours - Open Dialogue Faster and Before a Competitor is Even Read Increase Service Drive Productivity - Schedule Appointments, Get Approvals and Deliver Critical Parts and Service Updates to Multiple Customers in Seconds SMS and MMS Marketing Campaigns Generate Unbelievable Profits at a Fraction of Traditional Advertising Costs- Real-time ROI Reporting Provided Within ELEAD CRM Global Texting Solution Maximize Sales, Service and Parts, Prospecting and Marketing Processes By Touching Car Shoppers First and More Efficiently Lead Inquiries and All Correspondence Recorded within ELEAD CRM Seamless Integration with AutoPilot to Enhance Service Marketing Efforts and Source How Customers Engage: Website, Campaign, Service Coupon, etc.. Complete Dealership SMS Integration Sales Manager, Service Manager, Internet Manager and Marketing Improve Customer Retention, Loyalty and CSI

8 Industry Leading Data Mining Technology Delivers More Ready-to-Buy Customers to Car Dealerships Every Day State-of-the-art data mining technology utilizes DMS, OEM incentives, book values and third-party data to target ready-to-buy customers. Receive the hottest leads from your own database and send them on-demand to ELEAD Virtual BDC or your BDC. Improve Customer Retention and Loyalty DMS DATABASE Virtual BDC and Direct Mail Generate 4% Sold Rate Respond Quickly to OEM Programs Accelerates Customer Buying Cycle and Increases Market Share Virtual BDC Targets Customers with Buying Power POSITIVE EQUITY LOWER PAYMENT END of TERM/LEASE DELIVERY/DEFECTOR WARRANTY Identify Ready to Buy Customers Accelerate Customer Buying Cycle Acquire Highly Desired Pre-owned Vehicles at a Much Lower Cost than Auction Increase Market Share and CSI Detailed, Comprehensive ROI Reporting The Auto Industry's Most Acclaimed Data Mining Just Got Better... Provides a 10 to 1 ROI - The Best In The Industry! Highly Skilled Appointment Specialists Drive Leads Right to Your Sales and Service Departments. Positive Equity End of Term/Lease Lower Payment Warranty Delivery and Defector

9 Advanced Desking Solution Offers the Most Powerful Negotiation Options - Simplify the Desking Process to Run More Volume at Higher CSI with 100% Consistency - Eliminate Duplication with Certified Integration to All Major DMS and Third-party Providers - Side-by-side Comparisons, Aged Inventory Flags, Used Car Valuations, ALG Lease, Defaults by Credit Tier, Gross Maximizer and More - Deal Desking on ipad, Android, Mac or PC Totally Web-based... 80% Reduction in Quote Time! - Full Compliance and Fast Access to Every Pass with Every Customer - The Only System Proven to Eliminate Back and Forth From the Sharpie, Calculator and DMS Screen - Customized Word Tracks and Closes Reduce Negotiation Time Per Deal - Work the Entire Process in the CRM

10 Quick and Easy Trade-In Appraisals and Inventory Valuations - Remove the Guesswok Out of Managing Your Used Vehicle Inventory - Stay Apprised of Constant Changes in Market Conditions - Complete Inventory Management Based on Objective Decisions from Accurate Data Within Your Market - Generate More Retail Profit While Mitigating Wholesale Loss and Reducing Inventory Age - Seamless Integration with Top Data and Third-party Providers Give Real-time Used Car Valuations Price Your Inventory Right with Our Market Analyzer... Higher Gross, Faster Turn Time! Integrate with CARFAX, AutoCheck, Manheim, NADA, Black Book and Kelly Blue Book Core Model Analyzes Historical Results, Past Experiences and Current Market Data Price Pre-Owned Inventory Competitively to Drive Traffic to the Showroom Search the CRM with LotFetch to Find Real Buyers for Inventory Professionally List All Equipment and Photos Group Trade and Shared Inventory Available

11 The Industry s Most Complete Service Marketing Solution Proven to Generate Maximum Profits for Fixed Operations Defector Prevention Live Calls Increase Retention Rate by Identifying and Preventing Defecting Customers and Scheduling the First Service Appointment All Marketing Campaigns Include Live, FTC Compliant Calls Obtain and Verify Valuable Customer Information 24/7 Online Appointment Scheduling CSI Survey Live Calls Engage Positive Customers to Review Dealers Online and Improve Reputation Rating Detailed, Comprehensive Dashboards and ROI Reports Experienced Marketing Professionals Guide You to Success Using Proven Strategies that Maximize Results Easy-to-use Software Requires Minimal Training Send Service Customers the Right Message at the Right Time Using the Right Media Automatically! LIVE CALL DIRECT MAIL MESSAGE IVR CALLS TEXT MESSAGE SOLD CUSTOMERS Strategically Target All Reminder, Follow-up and Recovery Campaigns Increase Customer Retention, Loyality and CSI DEFECTOR PREVENTION LOST CUSTOMER RECOVERY RETENTION REMINDERS FOLLOW UP Maximize Service Profits Increase Customer Retention, Loyalty and CSI Reactivate Lost Customers Improve Customer Show Rate with and Call Reminders

12 Newly Released, Perfect Prospect, Mines the Service Drive to Deliver Opportunities that Generate the Highest Lifetime Value for Car Dealerships! - Identifiy In-market Prospects that Have the Highest Statistical Probability of Purchasing or Servicing with Your Dealership - Provide Vehicle Exchange Alerts on Equity, Lease and Warranty Opportunities with Integration from the DMS - Acquire Highly Desired Pre-owned Vehicles at a Much Lower Cost than Auction - Increase Customer Retention and Loyalty - Improve Service to Sales Conversion - Accelerate Customer Buying Cycle - Effectively Convert 2-3% Service Traffic Into New or Pre-owned Sales Open RO Service Dashboard with Equity, End of Term and Warranty Expiration Alerts - Increase Sales and Service Profitability - Customizable Triggers for All Alerts - Pre-appointment Confirmation Call by the Nation's #1 Automotive-only Virtual BDC - In-dealership Vehicle Xchange Process Training Available - Custom, Brand-specific Point-of-sale Material Available - Detailed ROI Reporting for All Campaigns

13 Professional On-site, Internet and Seminar Training by Automotive Retail Specialists! - A Curriculum of Industry Best Practices Customized to Dealership Needs is Provided to Ensure Peak-performance Levels - Training Programs Focus on Maximizing All Sales and Service Opportunities While Improving Employee Satisfaction and Morale - On-site Training Includes Classroom and One-on-one Coaching by Experienced, GM-level Trainers - Online Training and Refresher Courses Available for New and Existing Clients ELEAD Customer Support Available Day or Night - Monday through Saturday - During Extended Dealership Hours - Devoted to Best-in-class Technology, Process, Quality and Client Service - Monthly Updates and Training with Account Performance Manager - ELEAD University Provides Pre-scheduled Online Courses or Sessions Tailored to Your Dealership - Easy-access Customer Support Hotline

14 Choosing ELEAD as our long-term vendor has 100% proven to be the right choice. ELEAD provides me with fact-based accountability for both fixed and variable operations. Their 24/7 customer service is the best in the industry. The pros at the Call Center supplement our phone operations so successfully that huge BDCs just don t make financial sense ELEAD definitely does a better job. - Tammy Darvish Vice President DARCARS Automotive Group After looking at several different CRM vendors, we chose ELEAD One as our onesource partner. ELEAD gives us one CRM solution that seamlessly integrates fixed and variable operations. Their 24/7 support staff is unbeatable! ELEAD made it simple to choose them as our long-term vendor and we're thrilled with the return on our investment. - Bob Murray General Manager Mercedes-Benz of Tampa As the #1 volume car store in our region, it s important that we partner with a company who is constantly evolving in an ever-changing market ELEAD One is that partner. The Call Center significantly increases our floor traffic and be-backs. With ELEAD One, we re able to retain more customers and increase market share. Ethan A Rossignol General Manager DARCARS Toyota of Silver Spring, DARCARS Automotive Group Using one CRM company for a dealer group our size gives us the advantage of centralizing our customer information in one easy-to-use system. With ELEAD, we are able to retain, communicate and close traffic in a very efficient and effective way. The ELEAD Support Team takes care of any problems or issues quickly and provides us immediate feedback. Their best feature is the desking tool! ELEAD Desking helps us retain more gross and provide customers a professional presentation of numbers. Within seconds, we can give at least 9 different payment options on a quote to help make easier purchasing decisions. - Angela Butler Customer Relations Director LaFontaine Automotive Group - Carlos Mojica, Jr. Business Development Director LaFontaine Automotive Group

15 Virtual BDC Automotive CRM Websites Reputation Management Social Media Search Marketing Marketing Data Mining Lead Management Deal Desking Inventory Pricing and Management Service Marketing and Scheduling Complete Monthly Management elead-crm.com Facebook Twitter Learn More