Distinguished. Award-winning Products

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2 Distinguished Award-winning Products

3 30+ Years Experience 800+ Live Call Specialists World-class Client Services Award-winning Software Award-winning Virtual BDC Over 1,000 Employees Nationwide GM-Level Trainers/Consultants 5,000+ Dealer Clients/78,000+ Users New Innovation/Enhancements Monthly 89+ Million Appointments Set No Long-term Contract

4 Redefining the benchmark for all others in the automotive industry.. AWA 2014 Marketing Innovation Award Trained by the Industry s Best and Brightest Automotive Retail Experts Continue Coaching on Effective Call Campaigns, Scripts and Techniques Optimal Quality Control Processes, Coaching and Enforcement Improve Customer Data Collection Provide Dealers Fast and Reliable Feedback Based in the Georgia, U.S Live Call Specialists Bilingual Agents Available No AutoDialer: 100% TCPA Compliant Custom Contact Software Up to 8 Call Attempts Per Record Submitted Real-time ROI Reporting

5 Delivering Unmatched Results in Sales and Service Prospecting, Appointment Setting, Follow Up and Retention Sales Live Call Campaigns Sales Follow Up BDC: Showroom, Internet, Phone Internet Insta-call or Long-term Follow Up: 60 to 90 Days Old Delivery CSI Surveys with Reputation Management GoldDigger Data Mining LVT 30-second Informational Call Complete Inbound Sales BDC Inbound Sales Overflow Call Handling Service Live Call Campaigns Defector Prevention (Exclusive) Service CSI Service Needed/Declined Reputation Management Appointment Confirmation Complete Inbound Service BDC Inbound Service Overflow Call Handling ELEAD Virtual BDC is spectacular and very flexible to any custom call campaign Phil Leone, Managing Partner Premier Automotive Group

6 Every Phone Call Has Revenue Generating Potential... Our Award-winning Virtual BDC is Your Backstop to Eliminate Missed Opportunities DEALERSHIP To VBDC Sales or Service Customer Calls Dealership If no one is Available at Dealership: VBDC Captures Customer Information 1 Name 2 Phone 3 Address 4 Reason for Call (Choose from available actions list) a) Sales Stock #, Vehicle, Year, Make and Model if applicable b) Service Set service appointment for basic services Inbound Calls... X Number of Rings with No Answer Dealership Operator is Busy Dealership is Closed Automatically Transfer to VBDC Handle Caller VBDC Agents Answers Inbound Calls as the Dealership Operator. Greeting is Customized to Dealer Specification. Warm Transfer from VBDC to Dealership Agent will contact representative at dealership and live transfer customer to complete the call. To Dealership Managers Notification w/ Call Recording Send dealership notification via with call detail and audio file. To Dealership Managers DEALERSHIP Customer Follow Up Answer 100% of Incoming Sales and Service Calls to Generate Maximum Appointments Interactive Scripts for Any Inbound Call Easy, Professional Phone Interactions: Messaging,Transfers, Requests and More Real-time CRM and DMS Integration

7 Provides Fast Reliable Customer Feedback 24/7

8 Internet Lead Follow Up Customized to Your Satisfaction Internet Insta-call or Long-term Follow Up: 60 to 90 Days Old Internet Leads Insta-Call, First Attempt Made Within 15 Minutes Internet Lead Follow up Dealers Specify When to Contact Customers (x hour delay) Unsold Traffic: Phone, Internet and Showroom Leads Long-term Unsold Prospect Follow-up: Phone, Internet and Showroom Leads Days Old Dealer Contact Reports Internet Request Follow Up Ratios to OEM

9 Auto Dealer Group: Days to Close Internet Lead Summary Performance Reporting - October 2013 Dealer Group # Internet Leads Sold 1-6 Days Sold 7-14 Days Sold Days Sold Days Sold Days Total Store Store Store Group Total 12,847 1, , % close rate within 14 days Additional 5% INCREASE with good follow up

10 Auto Dealer Group: Days to Close Internet Lead Summary Performance Reporting - October 2013

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12 Why Outsource BDC? According to NADA, the average 150 unit store spends over $188k/mo in total advertising or $616 per unit sold to get the phone to ring. 80 percent of customers still use the phone to contact dealerships, with only a 7.8 percent call-toappointment ratio Mobile users generate 26 phone calls to every online lead form submitted; Desktop users generate 3 calls to every lead form submitted. Less than 20 percent of sales consultants attempt to make a definite appointment Less than 5 percent of all sales consultants made any attempt to identify themselves and have the customer write down whom they should be asking for at the dealership In a recent pilot with CallSource, in over 30 percent of all inbound calls the sales consultant did not ask for the customer s name 4.2 percent of incoming dealership calls go unanswered The average 150 unit per month store: 114 missed calls per average during business hours 98 missed calls before opening 109 missed calls after closing 26 percent of a dealership s incoming calls are for the service department; Approximately 20 percent of those calls will never reach the requested destination

13 We have been with ELEAD1ONE for three years and what sets them apart is their phenomenal product, the quality of employees and support they give to dealers. ELEAD1ONE s ease of use is unmatched and helps us manage our business on a daily, monthly and yearly basis. The ELEAD Call Center is amazing and has helped us achieve the highest sales and service CSI in our district. ELEAD1ONE is a great partner and valuable part of our team Patrick Beck General Manager Bakersfield Hyundai After an extensive research and vetting process, we chose ELEAD1ONE as our all-inclusive CRM system to manage all 12 dealerships. ELEAD1ONE has superior software actually developed by 'car guys', firstclass training processes and 24/7 support. By outsourcing our customer phone interaction to ELEAD Virtual BDC, we have seen a steady rise in the number of sales and service appointments, better follow up and a true advantage over the competition. We are thrilled with ELEAD1ONE and their entire team of automotive retail experts Steve Hoggle, General Manager Honda of Ocala Morgan Auto Group We have been partnered with ELEAD1ONE since At that time, we looked at four different CRM companies and what set ELEAD1ONE apart was their clean software, in-country call center and unmatched client support. The ELEAD Virtual BDC is spectacular and very flexible to any custom call campaign ELEAD1ONE provides us with high-level executive trainers and performance teams, all with automotive retail experience that really understand our business. ELEAD1ONE started in one store over ten years ago, and now they are in all 13 locations. Their family-type atmosphere is rare, and something we really appreciate Phil Leone Managing Partner Premier Automotive Group

14 The Trusted Source of More Industry Leaders, Top Dealers, Dealer Groups and OEMs Awarded by: