Best-in-class retail management solution proven to sell more cars and retain customers for life

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2 Best-in-class retail management solution proven to sell more cars and retain customers for life 30+ Years Experience 500 Seat Call Center World-class Client Services Award-winning Software Over 700 Direct Employees Nationwide GM-Level Trainers/Consultants 4,000+ Dealer Clients/60,000 + Users New Innovation/Enhancements Monthly 89+ Million Appointments Set No Long-term Contract

3 The Number One Automotive-only Call Center! - U.S. Based, 500-seat Call Center...bilingual! - More Than 89 Million Appointments Set - Customer Service Agents Work Six Days a Week - Provide Dealers Fast and Reliable Feedback - State-of-the-Art Predictive Dialer - Eight Call Attempts Per Phone Number Submitted - Custom Inbound/ Outbound Campaigns - Full Integration with CRM - Real-time ROI Reporting Major Clients: Copyright 2013 Data Software Services, L.L.C

4 BDC Proven to Generate Leads and Increase Appointments Scheduled - Unsold Traffic: Phone, Internet and Showroom - Insta-call Lead Follow up - Long-term Unsold Prospect Follow up: Phone, Internet and Showroom Leads Days Old - Custom Inbound/Outbound Call Campaigns Design to Dealer Specifications - Live Inbound Sales and Service Calls - Answer 100% Incoming Calls - Interactive Scripts for Any Type of Inbound Call - Delivery CSI Surveys Including Brand Management - GoldDigger and Perfect Prospect Data Mining Calls: Equity, Lower Payment, End of Term/Lease, Warranty, Delivery and Defector 84% Contact Rate When with 2 Phone Numbers. Provides Dealers Fast and Reliable Feedback. - LVT 30 Second Live Informational Call Copyright 2013 Data Software Services, L.L.C

5 Fast Reliable Customer Feedback 84% Contact Rate with 2 phone Numbers

6 Every Phone Call Has Revenue Generating Potential... Properly Handle All Calls Eliminating Missed Opportunities - Increase the Number of Appointments Scheduled - Answer 100% of Incoming Sales and Service Calls - Interactive Scripts for Any Type of Inbound Call - Ensures Easy, Professional Interactions: Messaging,Transfers, Requests and More - Real-time CRM and DMS Integration

7 Live Chat Management and Fulfillment Available During Extended Business Hours Create Quality Leads - ELEAD Chat Facilitates all Sales and Service Interactions - Translates in 22 Different Languages - ELEAD1ONE Agents Provide an Immediate Response to Generate Quality Customer Service, Leads and Appointments - Customer Interactions Seamlessly Integrate in Real-time with ELEAD CRM More than a 60% conversion rate of chats to leads, along with name, and phone number

8 ELEAD Chat Detailed Performance Reporting

9 ELEAD Chat Detailed ROI Reporting

10 ECCO - CRM Based Event-driven Task Fulfillment Automatically streamline the salesperson work plan or schedule customized intervals to offload incomplete follow up and lead generating tasks to the nation s #1 automotive-only Virtual BDC - 100% Automated Task Fulfillment Including Live Sales and Service Calls, s, Direct Mail, Live Chat - Displayed Customer Touch Points Allow Managers to Push Incomplete Tasks Ondemand or Based on Auto-fulfill Settings - Customized to Dealer Workflow Integration and Processes

11 - Internet Leads Insta-Call, First Attempt Made Within 15 Minutes - Internet Lead Follow up Dealers Specify When to Contact Customers (x hour delay) - Unsold Traffic: Phone, Internet and Showroom Leads - Long-term Unsold Prospect Follow-up: Phone, Internet and Showroom Leads Days Old - Dealer Contact Reports Internet Request Follow Up Ratios to OEM

12 AutoQuote Provides Automatic Options, Pictures and Prices to all Internet Leads - Live Call Within Minutes - Provide Photos and Detailed Description of the Vehicle of Interest - Suggest Up to Three (3) New or Used Alternatives That Include Payment Range - Finance Pre-approval and Trade Value Call-to-actions - Easy-to-use Pricing Rules Allow You to Customize Each Model and Trim Level

13 Local Reputation Management How it works: Virtual BDC Contacts Customer After the Sale or Service for a CSI Survey Virtual BDC Identifies Positive CSI Survey Customers Ranking 4 or Above Satisfied Customers are Engaged to Rate the Dealer Online. Requests are Followed Up Via Over 90% of Consumers Research and Trust Online Dealer Reviews

14 Reputation Call Scripts and Templates s to Positive Customers are Customized to Dealer Specifications and Include Links to the 4 Review Sites Where the Dealer s Presence is Weakest

15 Turning Data Into Dollars Customers with the highest statistical probability of purchasing or servicing - Positive Equity - Lower Payment - End of Term/Lease - Delivery/Defector - Warranty Generate the Best ROI From Your Marketing Budget!

16 OEM Year-to-date Success Mid-Atlantic and Southwest Regions January - April, 2013 RECORDS APPTS HOTS TOTAL SALES OPPS DMS SOLD FRONT GROSS BACK GROSS TOTAL GROSS TRADE SOLD TRADE GROSS SERVICE GROSS 132,278 5,172 4,176 9,348 1,053 $1,720, $1,689, $3,409, $364, $1,582, TOTAL GROSS - $3,409, SERVICE GROSS - $1,582, Campaigns targeting clients within a DMS database result in higher closing rates on pre-determined campaigns

17 - Open RO Service Dashboard with Equity, End of Term and Warranty Expiration Alerts - Customizable Triggers for All Alerts - Pre-appointment Confirmation Call by Nation's #1 Automotive-only Virtual BDC - Increase Service to Sales Profitability - In-Dealership Vehicle Xchange Process Training Available - Brand Specific Custom Point-of-Sale Material Available - Detailed ROI Reporting for All Campaigns Copyright 2013 Data Software Services, L.L.C

18 Choosing ELEAD1ONE as our long-term vendor has 100% proven to be the right choice. ELEAD1ONE provides me with fact-based accountability for both fixed and variable operations. Their 24/7 customer service is the best in the industry. The pros at the Call Center supplement our phone operations so successfully that huge BDCs just don t make financial sense ELEAD1ONE definitely does a better job. - Tammy Darvish Vice President DARCARS Automotive Group After looking at several different CRM vendors, we chose ELEAD1ONE as our one-source partner. ELEAD1ONE gives us one CRM solution that seamlessly integrates fixed and variable operations. Their 24/7 support staff is unbeatable! ELEAD1ONE made it simple to choose them as our long-term vendor and we're thrilled with the return on our investment. - Bob Murray General Manager Mercedes-Benz of Tampa As the #1 volume car store in our region, it s important that we partner with a company who is constantly evolving in an everchanging market ELEAD1ONE is that partner. The Call Center significantly increases our floor traffic and be-backs. With ELEAD1ONE, we re able to retain more customers and increase market share. -Ethan A Rossignol General Manager DARCARS Toyota of Silver Spring, DARCARS Automotive Group

19 The Trusted Source of More Industry Leaders, Top Dealers, Dealer Groups and OEMs The 2011, 2012 and 2013 Dealers Choice Diamond Award Winner for CRM category as awarded by Auto Dealer Monthly