Distinguished. Award-winning Products

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2 Distinguished Award-winning Products

3 30+ Years Experience 800+ Live Call Specialists World-class Client Services Award-winning Software Award-winning Virtual BDC Over 1,200 Employees Nationwide GM-Level Trainers/Consultants 5,000+ Dealer Clients/78,000+ Users New Innovation/Enhancements Monthly 89+ Million Appointments Set No Long-term Contract

4 The Most Efficient and Intelligent CRM System Available in Today s Market Lifecycle Management Solution Maximizes Every Sales and Service Opportunity Manage Showroom Ups, Phone Ups and Internet Leads in One Easy-to-use Application Combines World-class Customer Experience, Smart Engagement and Processes for Unmatched Staff Accountability Built by the Industry s Top Professionals,Developers and Programmers Scales to Any Size Retail Operation Eliminate Duplication with Certified Integration to Major DMS and Third-party Providers Detailed Dealership and Enterprise Reporting AWA 2014 CRM Superstar and Driving Sales Dealer Satisfaction 2013 Top Rated CRM and ILM Awards 2010, 2011, 2013, 2014 Dealers Choice Platinum Winner for Top Rated CRM

5 Completely Manage the Customer Lifecycle to Maximize Every Sales and Service Opportunity Internet Insta-call or Long-term Follow Up: 60 to 90 Days Old Provide World-class Customer Experience, Smart Engagement and Unmatched Staff Accountability One-page Navigation One-click Execution on Lead Opportunities Comprehensive Reporting Customized to Your Specifications Fast, Friendly and Fun Best Practice Processes Scaled to Fit Your Needs Custom or Brand-specific Templates Proven to Improve Customer Loyalty No Long-term Contract

6 The Smart Phone Evolution... 43% of shoppers use a Smartphone on the Dealer Lot ELEAD Mobile Provides Total Visibility to Maximize Every Business Opportunity...Transform Your Sales Professionals Into Strategic Nurturers 100% Access to Customers and Data: Inventory, Desking, Follow Up and Internet Lead Tools No Matter Your Location, Respond to Internet Leads to Stop the Clock in Easy-to-use Mobile Application VIN Scanner Seamlessly Integrates Trade Information Directly Into ELEAD CRM in Real Time Easy-to-use Driver's License Scanner Quickly Uploads Customer Information Into ELEAD CRM First-to-market Mobile Desking Solution Provides Quick and Accurate Payment and Lease Options in a Professional Presentation that Ensures Rapid Negotiation Time and Increased Profits

7 Quick, Professional and Informative Communication Drives Maximum Sales Success Lead Inquiries and Communication is Recorded Within the CRM in Real Time Complete Dealership SMS Integration, Including the Sales Manager, Service Manager, Internet Manager and Marketing Text messaging is the most popular data service in the world and the foundation of any mobile communication strategy. While customers are likely to ignore phone calls and s, a text message rarely goes unnoticed. Engage Customers Faster and More Efficiently: Open Dialogue Before Competitor s Read Increase Service Drive Productivity: Schedule Appointments, Get Approvals and Deliver Critical Parts and Service Updates in Seconds Increase Sales, Customer Service and Loyalty While Reducing Marketing Spend

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9 Campaign Manager Create Custom s or Choose From a Library of Standard Templates Auto Read-receipt Notifications Comprehensive Outbound Metrics Easy Opt-out Management Full Mail Hosting with State-ofthe-art Execution Spam-filtering and White-listing to Bypass Trash Boxes

10 Comprehensive Blend of Inbound, Outbound and Website Telephony Full Integration Into CRM Customer Record Click-to-dial and No PIN Required Display the Users Click Path Listen to Calls from the CRM Record Completed Work Plan Tasks Integrate with Desk Log No Cap on Minutes Track Inbound/Outbound Calls, Including GEO Data Comprehensive Reporting Provides Performance Metrics by Salesperson and Dealership

11 Never Lose Track of an Internet Lead Again Access Anytime, Anywhere, and from Any Mobile Device Integrates with Showroom, Phone, Website All Major DMS and Third-party Lead Providers Scales to Any Size Retail Operation to Provide the Industry s Smart Lead Response Tools Maximize Revenue-generating Opportunities from Creation to Conversion Easy Access to Mobile Lead Monitoring, Distribution and Response Instantly Respond To Lead Opportunities in Compliance with Escalation Rules Automated Workflows and Parsing Triggers Tracks and Streamlines Every Prospect to the Right Sales Representative in an Easy-to-useTool

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13 The Smartest Automated Lead Response Tool in Today s Automotive Market Creates Unlimited Potential for Your Dealership Tailored to Dealer Specifications Provide Photos and Detailed Description of the Vehicle of Interest Suggest Up to Three (3) New or Used Alternatives That Include Payment Range Finance Pre-approval and Trade Value Callsto-action Easy-to-use Pricing Rules Allow You to Customize Each Model and Trim Level Seamless Integration with ELEAD CRM Sales Success Depends on Quick, Professional and Informative Customer Engagement.. AutoQuote Increases Efficiency, Sales and Profits

14 100% Consistent Engagement and Follow Up Until They Purchase Fully automated communication to Internet prospects with intelligent data capture, and responds to inquiries utilizing profiling technology. Virtual BDC Assistant Answers 100% of Leads During or After Business Hours Consistent Lead Engagement, Generation and Follow Up Smart Conversation Interprets Customer Replies, Responds or Takes Action when Required Real-time Alerts Sent to Dealership Sales Staff When Action is Required Communication Integrates Into ELEAD CRM Capture More Lead Information and Improve Customer Experience..

15 ACE Contacts 100% of Your Leads to Schedule Phone Appointments and Gather Valuable Customer Information Over 58% Success Rate Engaging Customers in Automated Communication with ACE ACE Sends Customized Messaging, Coupon Offers and Maintenance Reminders Automatically Updates Customer Information in CRM More Than a 60% Success Rate Obtaining a Mobile Number Real-time Hot Alerts and Reporting Seamless Integration into the CRM

16 The Only Artificial Intelligent Communication System that Appends Customer Information Automatically

17 Automated, Real-time Compensation for Any Bad or Duplicate Lead Saves the Average Dealer Over $1,400 Per Month Duplicate Lead Management Reviews All Incoming Leads Identify any Bad or Duplicate Lead Communicate with Lead Providers to Lower Bill and Increase Lead Flow Certified by All Major Lead Providers

18 Dealers who want to turn their current customers into loyal, repeat business utilize GoldDigger data mining technology to target in-market opportunities with smart, customer-centric campaigns that leverage multi-channels to produce the industry's highest response rate and deliver more business opportunities to your dealership. Paired with ELEAD Virtual BDC, GoldDigger generates maximum return on your marketing investment DrivingSales Dealer Satisfaction Award for Owner Marketing Increase Appointments, Sales, Retention, Brand Loyalty and Profits Respond Quickly to OEM Programs Accelerate Customer Buying Cycle Acquire Highly Desired Pre-owned Vehicles at a Much Lower Cost than Auction Increase Market Share and CSI Comprehensive ROI Reporting

19 How it Works: GoldDigger Utilizes Data Within Your Own Database: Determine the Best Customers to Contact Virtual BDC Schedules Appointments Highly-skilled Appointment Specialists Target Customers with Buying Power and Drive Them to Sales and Service Departments Generate and Measure Total Gross Profit FEATURES National Do Not Call Compliant NCOA and Tele-match Data Cleansing All Calls Recorded for Quality Assurance State-of-the-Art Custom Contact Software Valuable Customer Feedback is Provided To Your Dealership Via Faxes, s or Both Detailed ROI Reporting Available on Every Campaign STATISTICS Over 800 Live Call Specialists More Than 94 Million Completed Surveys Over 500 Thousand Appointments Set Last Year Up to 8 Call Attempts per Name Submitted Over 80% Contract Rate with Two Numbers

20 Turning Data Into Dollars... Targets Customers with the highest statistical probability of purchasing or servicing Positive Equity Lower Payment End of Term/Lease Delivery/Defector Warranty Generate the Best ROI From Your Marketing Budget

21 OEM Campaign Success 2013 Campaign - South Texas RECORDS - 18,777 DMS SOLD SERVICE GROSS - $697,183.00

22 Auto Dealer Group Campaign Success 2013, 5-month Campaign Dealer Group Live Calls Appts Set DMS Sold Front End Gross Back Gross Total Gross Trades Sold Trade Gross Service Visits Service Dollars Store $14, $7, $21, $6, $8, Store 2 1, $81, $57, $139, $16, $11, Store 3 1, $38, $95, $133, $ $18, Store $6, $14, $20, $22, $11, Store $7, $18, $26, $0 53 $6, Store $12, $18, $5, $11, $15, Store 7 3, $69, $110, $179, $21, $68, Store $6, $14, $21, $14, $28, Group Total 8, $210, $336, $547, $92, ,437 $169,506.91

23 The Industry s Most Powerful Web-based Desking System Proven to Make More Money for Dealerships Internet Insta-call or Long-term Follow Up: 60 to 90 Days Old Simplify the Desking Process to Run More Volume at Higher CSI with 100% Consistency Eliminate Duplication with Certified Integration to All Major DMS and Third-party Providers Side-by-side Comparisons, Aged Inventory Flags, Used Car Valuations, ALG Lease, Defaults by Credit Tier, Gross Maximizer and More. Deal Desking on ipad, Android, Mac or PC Full Compliance and Fast Access to Every Pass withevery Customer Customized Wordtracks and Closes Reduce Negotiation Time Per Deal ELEAD Mobile App provides a mobile desking solution that professionally presents payment and lease options while increasing the speed and accuracy in which customers at your facility negotiate and consummate a car deal

24 Work the Entire Process in the CRM Quick and Efficient Professional Appraisal Reduce Negotiation Time and Improve Customer Experience Report Tools Measure Performance Manage Desk Manager Performance and Gross Management ELEAD Desking Securely Displays Full Customer Visibility to Produce Quick, Professional Presentation of Figures Manage the Number of Pencils and the Effect on Gross ELEAD Desking to DMS Gross Change - See What Happens After F&I ELEAD Desking Deal Summary by Manager Push Deal Information into DMS F&I Certified Interface with Reynolds & Reynolds, ADP and DealerTrack DMS Ability to Push into DealerTrack Totally Web-Based...80% Reduction in Quote Time

25 Remove the Guesswork Out of Managing Your Used Vehicle Inventory Eliminate Pricing Guesswork, Stocking Uncertainty and Margin Concessions Complete Inventory Management Based on Objective Decisions from Accurate Data Within Your Market Generate More Retail Profit, While Mitigating Wholesale Loss and Reducing Inventory Age Increase Turn Times and Generates the Greatest Gross Profit Fully Integrated with Every Facet of ELEAD1ONE,Including CRM, ILM, Desking and Websites Integrate with Top Data and Third-party Providers to Give Real-time Used Car Valuations Professionally List All Equipment and Photos Group Trade and Share Inventory Available Complete Inventory Management Solution that Provides the Exact Tools Needed For Quick Pricing and Valuation Decisions

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27 Customized, Detailed Reporting fordealerships and Dealer Groups

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30 Why CRM? The average automotive consumer visits just 1.4 showrooms before making a purchase 67 percent of customers who leave without purchasing will then return and buy a vehicle with good follow up 82 percent of car shoppers are in the market for three months or less 82 percent of customers cannot remember the salesperson s name one year after their purchase. 30 percent of customers have a family member who will purchase a vehicle within the next 90 day 60 percent of leads will result in a firm appointment when asked 50 percent of firm appointments that show up are serious about buying a vehicle that day 62 percent of buyers attribute influence of next car purchase to customer service quality at current dealership 52 percent of buyers attribute influence of next car purchase to the level of communication with dealership throughout ownership of current vehicle

31 We have been with ELEAD1ONE for three years and what sets them apart is their phenomenal product, the quality of employees and support they give to dealers. ELEAD1ONE s ease of use is unmatched and helps us manage our business on a daily, monthly and yearly basis. The ELEAD Call Center is amazing and has helped us achieve the highest sales and service CSI in our district. ELEAD1ONE is a great partner and valuable part of our team Patrick Beck General Manager Bakersfield Hyundai After an extensive research and vetting process, we chose ELEAD1ONE as our all-inclusive CRM system to manage all 12 dealerships. ELEAD1ONE has superior software actually developed by 'car guys', firstclass training processes and 24/7 support. By outsourcing our customer phone interaction to ELEAD Virtual BDC, we have seen a steady rise in the number of sales and service appointments, better follow up and a true advantage over the competition. We are thrilled with ELEAD1ONE and their entire team of automotive retail experts Steve Hoggle, General Manager Honda of Ocala Morgan Auto Group We have been partnered with ELEAD1ONE since At that time, we looked at four different CRM companies and what set ELEAD1ONE apart was their clean software, in-country call center and unmatched client support. The ELEAD Virtual BDC is spectacular and very flexible to any custom call campaign ELEAD1ONE provides us with high-level executive trainers and performance teams, all with automotive retail experience that really understand our business. ELEAD1ONE started in one store over ten years ago, and now they are in all 13 locations. Their family-type atmosphere is rare, and something we really appreciate Phil Leone Managing Partner Premier Automotive Group

32 The Trusted Source of More Industry Leaders, Top Dealers, Dealer Groups and OEMs Awarded by: