Documentation. OpenScape Voice. OpenStage15. Operating Manual. Communication for the open minded. V1 R3.x V1 R4.x

Transcription

1 Documentation OpenScape Voice OpenStage15 Operating Manua Communication or the open minded Siemens Enterprise Communications V1 R3.x V1 R4.x

2 Important inormation Important inormation Q For saety reasons, the teephone shoud ony be suppied with power: using the origina power suppy unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or in a LAN with PoE (Power over Ethernet), which compies with the IEEE 802.3a standard. Never open the teephone or a key modue. Shoud you encounter any probems, contact the responsibe service personne. Use ony origina Siemens accessories. The use o other accessories may be hazardous and wi render the warranty, extended manuacturer s iabiity and the CE marking invaid. Trademarks The device conorms to the EU directive 1999/5/EC as attested by the CE marking. A eectrica and eectronic products shoud be disposed o separatey rom the municipa waste stream via designated coection aciities appointed by the government or the oca authorities. Proper disposa and separate coection o your od appiance wi hep prevent potentia damage to the environment and human heath. It is a prerequisite or reuse and recycing o used eectrica and eectronic equipment. For more detaied inormation about disposa o your od appiance, pease contact your city oice, waste disposa service, the shop where you purchased the product or your saes representative. The statements quoted above are ony uy vaid or equipment which is instaed and sod in the countries o the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other reguations regarding the disposa o eectrica and eectronic equipment. 2

3 Important inormation Location o the teephone The teephone shoud be operated in a controed environment with an ambient temperature between 5 C and 40 C. To ensure good speakerphone quaity, the area in ront o the microphone (ront right) shoud be kept cear. The optimum speakerphone distance is 50 cm. Do not insta the teephone in a room where arge quantities o dust accumuate; this can consideraby reduce the service ie o the teephone. Do not expose the teephone to direct sunight or any other source o heat, as this is iabe to damage the eectronic components and the pastic casing. Do not operate the teephone in damp environments such as bathrooms. Product support on the Internet Inormation and support or our products can be ound on the Internet: Technica notes, current inormation about irmware updates, requenty asked questions and ots more can be ound on the Internet at: 3

4 Contents Contents Important inormation Trademarks Location o the teephone Product support on the Internet Genera inormation About this manua Symbos used in the manua Service Intended use Teephone type Speakerphone quaity and dispay egibiity Singe-ine teephone/muti-ine teephone Getting to know your OpenStage phone The user interace o your OpenStage Ports on the underside o the phone Using network ports more eicienty OpenStage Key Modue Keys Audio keys Maibox key and menu key Navigation keys Programmabe unction keys Trunk keys (on muti-ine phones ony) Keypad Dispay Ide mode Context-dependent dispays Records Messages Cas Program/Service menu User settings Administration Contro and monitoring unction

5 Contents Basic unctions Secure voice transmission Answering a ca Answering a ca via the handset Answering a ca via the oudspeaker (speakerphone mode) Directed pickup Picking up ca Picking up the hed ca: Switching rom handset to speakerphone mode Switching rom speakerphone mode to the handset Open istening Activating/deactivating the microphone Ending a ca Group ca Making cas O-hook diaing On-hook diaing Immediate diaing Diaing using the hot or warm ine unction Redia Consuting a second party Switching to the hed party (aternating) Putting on hod and retrieving successivey or simutaneousy Connecting parties Ca orwarding Programming ca orwarding Activating/deactivating ca orwarding Activating ca orwarding or a cas Ca orwarding chain Caback Requesting caback Responding to a caback Permitting caback on busy/no repy Caing back missed cas Programmabe keys List o avaiabe unctions Programming a key Initiating programming Beginning programming Programming enhanced unctions Repertory dia Feature togge Coniguring a ixed orwarding key Coniguring a variabe ca orwarding key

6 Contents Using programmed keys Exampe 1: Caing saved number Exampe 2: Activating/deactivating Ca Waiting togge Exampe 3: Immediate ring Resetting programmabe keys Enhanced phone unctions Incoming cas Deecting a ca Rejecting a ca Coniguring ca orwarding Pacing a ca on hod Ca waiting (second ca) Transerring a ca CTI cas Making cas Diaing with the DDS key Diaing a phone number rom a ist Using autodia deay Conerence Loca conerence System-based conerence Ca ists Dia entry Deete a entries Making cas with mutipe ines Incoming cas Accepting cas or the primary ine Accepting cas or secondary ines Making cas Manua trunk seizure Automatic trunk seizure Diaing the ast diaed number Forwarding cas on primary ine During cas Making and receiving cas on a singe ine Making and receiving cas with mutipe ines Putting a ine on hod Lines with hot or warm ine unction Busy override Direct station seection keys Caing a station directy Ca pickup Deecting a ca to a DSS station LED dispay on DSS keys

7 Contents Making cas in an executive-secretary team Sampe scenarios Accepting a ca Connecting a ca DSS keys can be used Settings or MutiLine (keyset) Setting the time or a deayed ringer Line preview Roover or a ine Privacy/security Deactivating the ringer Do not disturb Enabing do not disturb via a key Enabing do not disturb via the ide menu Aowing "Do not disturb" Security User password Locking the phone Mobiity Mobiity scenarios Logging on and o at the same phone Logging on and o at dierent phones Logging on and o at the same phone Logging on to the phone Logging o rom the phone Logging on at dierent teephones Logging on with orced ogo at a remote phone Logging on with orced, deayed ogo at a remote- phone OpenScape Voice unctions Feature togge key Making anonymous cas Deactivating Activating Temporariy activating anonymous caing or the next ca Temporariy deactivating anonymous caing or the next ca Creating a ist or seective cas For ca acceptance For ca rejection Anonymous cas Rejecting Accepting

8 Contents Using abbreviated diaing Ca tracing Hunt group unctions Making a ine busy Marking the ast ine in the hunt group chain Reachabiity Seria ca Parae ca Parking a ca Park a ca Unparking Sient Monitoring Active sient monitoring Muted sient monitoring Code tabe or OpenScape Voice unctions Individua phone coniguration Dispay Setting contrast Date and Time Setting the time Setting the date Setting dayight saving time Automatic dayight saving time Time dispay ormat Date dispay ormat Audio Voumes Settings Tone and indication with an unsecured voice connection Setting the anguage and country Seecting a anguage Country-speciic settings Network inormation Resetting user data Initiating the reset Web interace Genera Caing up the Web interace Administrator Pages User pages User menu

9 Contents Fixing probems Caring or your teephone Troubeshooting Contact partner in the case o probems Labeing keys Loca user menu Opening the user menu on the phone User menu dispay Key unctions Index

10 Genera inormation Genera inormation About this manua This document contains genera descriptions o the technica options, which may not aways be avaiabe in individua cases. The respective eatures must thereore be individuay deined in the terms o the contract. I a particuar unction on your phone is not avaiabe to you, this may be due to one o the oowing reasons: The unction is not conigured or you or your teephone. Pease contact your system support representative. Your communications patorm does not eature this unction. Pease contact your Siemens saes partner or inormation on how to upgrade. This user guide is intended to hep you amiiarize yourse with OpenStage and a o its unctions. It contains important inormation on the sae and proper operation o your OpenStage phone. These instructions shoud be stricty compied with to avoid operating errors and ensure optimum use o your mutiunctiona teephone in the network. These instructions shoud be read and oowed by every person instaing, operating or programming an OpenStage phone. This user guide is designed to be simpe and easy to understand, providing cear step-by-step instructions or operating your OpenStage phone. Administrative tasks are deat with in a separate manua. The Quick Reerence Guide contains quick and reiabe expanations o requenty used unctions. Symbos used in the manua Operations and settings that can be made both at the phone and over the Web interace are indicated by an icon and page reerence. V For your own protection, pease read the section deaing with saety in detai. Foow the saety instructions careuy in order to avoid endangering yourse or other persons and to prevent damage to the unit. is a reerence to an operation or setting perormed directy on the phone z is a reerence to an operation or setting perormed via the Web-interace 10

11 Genera inormation Service The Siemens service department can ony hep you i you experience probems or deects with the phone. Shoud you have any questions regarding operation, your speciaist retaier or network administrator wi gady hep you. For queries regarding connection o the teephone, pease contact your network provider. I you experience probems or deects with the phone, pease dia the service number or your country. Intended use The OpenStage phone is a desktop unit designed or voice transmission and or connection to the LAN. It can aso be used as a workstation device. Any other use is regarded as unauthorized. Teephone type The phone name data can be ound on the name pate on the base o the device; The exact product name and seria number are speciied here. Speciic detais concerning your communications patorm can be obtained rom your service technician. Pease have this inormation ready when you contact our service department regarding auts or probems with the product. Speakerphone quaity and dispay egibiity To ensure good speakerphone quaity, the area in ront o the teephone (ront right) shoud be kept cear). The optimum distance is approx. 50 cm. Proceed as oows to optimize dispay egibiity: Turn the phone to tit the dispay to ensure you have a ronta view o the dispay whie eiminating ight reexes Adjust the contrast as required page

12 Genera inormation Singe-ine teephone/muti-ine teephone Your OpenStage 15 is a "muti-ine teephone". This means that mutipe ines can be conigured, which is not the case with singe-ine phones. Each ine is assigned an individua phone number which you can use to make and receive cas. The programmabe keys unction as ine keys on muti-ine phones page 19. A number o speciic eatures must be considered when using a muti-ine phone to make and receive cas page

13 Getting to know your OpenStage phone Getting to know your OpenStage phone The oowing sections describe the most requenty used operating eements and the dispays on your OpenStage phone. The user interace o your OpenStage You can make and receive cas as norma using the handset. 2 The dispay provides intuitive support or teephone operation (two ines with up to 33 characters each). Audio keys are aso avaiabe, aowing you to optimay conigure 3 the audio eatures on your teephone page O maibox key and N menu key. 5 The keypad is provided to input phone numbers/codes. 6 The Navigation keys is used to operate the phone page The programmabe sensor keyscan be programmed with unctions page

14 Getting to know your OpenStage phone Ports on the underside o the phone Power suppy unit (i necessary) PC Network switch Loca cabe type Key modue Handset Properties o your OpenStage 15 Dispay type LCD dispay, 24 x 2 characters Fu-dupex speakerphone unction ; 10/100 Mbps Ethernet switch page 15 ; Wa mounting ; 14

15 Using network ports more eicienty Getting to know your OpenStage phone OpenStage 15 has a buit-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directy via the phone. The teephone-pc connection option must irst be activated on the teephone by service personne. Network switch OpenStage 15 PC Using this connection option saves one network port or each switch used and requires ewer or shorter network cabes when arranged correcty. 15

16 Getting to know your OpenStage phone OpenStage Key Modue 15 The OpenStage Key Modue 15 is a key modue attached to the side o the phone that provides an additiona 18 iuminated, programmabe sensor keys. Like keys on the phone, these keys can be programmed and used according to your needs page 18. You can ony attach one OpenStage Key Modue 15 to your OpenStage

17 Getting to know your OpenStage phone Keys Audio keys Key Function when key is pressed - Set the voume ower page 141. n Turn oudspeaker on/o (with red LED key) page Set the voume higher page 141. Maibox key and menu key Key Function when key is pressed O Open the menu or voicemai or missed cas (with red LED key). N Open the phone s main menu (with red LED key). Navigation keys These are used to manage most o your phone s unctions and dispay. Key Function when key is pressed < In ists and menus: Scro up. Set ighter contrast page 136 = : Conirm input Perorm action In ide mode: Open the ide menu page 23. In ists and menus: Scro down. Set darker contrast page

18 Getting to know your OpenStage phone Programmabe unction keys Your OpenStage 15 has eight iuminated keys to which you can assign unctions or numbers. Increase the number o programmabe unction keys by connecting a OpenStage Key Modue 15 page 16. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: Function keys page 55 Seected diaing page 57 Each key can be programmed with one unction. Press the key briey to activate the programmed unction or dia the stored number. I you hod the key down, you wi be prompted as to whether you want to program this unction key. I the prompt is not dispayed or a programmed unction is not executed, then you can ony aunch key programming via the user menu page 56 (ask your service personne about the current setting). Your OpenStage is deivered with abe strips. Write unctions or names in the white ieds on the abe strips. The status o a unction is shown by the LED on the corresponding unction key. Line and DDS keys can ony be programmed by service personne via the service menu. Meaning o LED dispays on unction keys LED S O Meaning o unction key The unction is deactivated. T Fashing 1 Indicates the unction status. R On The unction is activated. [1] In this manua, ashing keys are identiied by this icon, regardess o the ashing interva. The ashing interva represents dierent statuses, which are described in detai in the corresponding sections o the manua. The programmabe keys on muti-ine phones unction as trunk keys page

19 Trunk keys (on muti-ine phones ony) Getting to know your OpenStage phone The programmabe keys on muti-ine phones unction as ine keys. Each key that is assigned the unction "ine" is handed as a ine. This means up to seven ines can be conigured. A distinction is drawn here between primary, secondary and phantom ines. Each o these ine types can be used on a private or shared basis page 19. Primary ine A muti-ine teephones have a primary ine. This ine can be reached in the usua manner via your pubic phone number. Incoming cas are signaed on this ine. To avoid conict between individua muti-ine phones, the unctions "Do not disturb" and "Ca orwarding" can ony be used or the primary ine. Secondary ine The secondary ine on your phone is used as a primary ine by another subscriber o the ine trunk group. Your primary ine, which is conigured on another teephone in the ine trunk group, simutaneousy unctions as the secondary ine on that teephone. Phantom ine Phantom ines are not used as primary ines by any teephones in the ine trunk group. Phantom ines are estabished when the number o ines provided by a communications system exceeds the number o avaiabe teephones. Line utiization Private ine: A ine that is used by a singe teephone. This ine cannot be used as a secondary ine by another teephone. Shared ine: A ine that is conigured on mutipe teephones. The ine status is dispayed or a teephones that share this ine. I, or exampe, a shared ine is being used by a teephone, a status message indicating that this ine is busy is dispayed on a other teephones ( page 20). Direct ca ine: A ine with a direct connection to another teephone. 19

20 Getting to know your OpenStage phone You can see the status o the ine rom the LED: LED dispay LED Expanation S Not it The phone is in ide mode. T Fashing Incoming ca on the ine ( page 91) "Hod reminder" is activated ( page 69) Outgoing ca on the ine The incoming ca was prioritized and seected in accordance with the "Automatic ine se- Fickering ection or incoming cas" option Fast binking The ine is on "Hod". Binking Ca orwarding is activated. R Iuminated The ine is busy. 20

21 Getting to know your OpenStage phone Keypad You can ony use the digits 1 to 9 and 0 as we as the * and # characters when diaing a number. To deete digits, seect "Back" with the Navigation keys and conirm with =. In situations where text input is possibe, or exampe, when entering the user password, you can aso use the dia keys to enter text in addition to the digits and specia characters mentioned. To do this, press the numerica keys repeatedy. Exampe: To enter the etter "h", press the number 4 key on the keypad twice. When entering text, a characters avaiabe or the key pressed and the character seected are briey dispayed. Character overview (depends on the current anguage setting) Key 1x 2x 3x 4x 5x 6x 1 ] 1 2 a b c 2 ä 3 d e 3 4 g h i 4 5 j k 5 6 m n o 6 ö 7 p q r s 7 ß 8 t u v 8 ü 9 w x y z ( 1 2 [1] Next etter in upper case (active or maximum one second) [2] Switch to digit input ).,?! " - ( / : _ 21

22 Getting to know your OpenStage phone Muti-unction keys Key Function during text input Function when hed down ) Write specia characters. Deactivate the ring tone. ( Aphabetic abeing o dia keys is aso useu when entering vanity numbers (etters associated with the phone number s digits as indicated on the teephone spe a name, e.g PATTERN = ). Text editor Switch between upper and ower case. Activate the teephone ock. Additiona options are avaiabe in the text editor. This is used when programming a orwarding destination, or exampe. In this way, you can, or exampe, move the cursor reey and copy or insert text. You can seect urther editor unctions via the Navigation keys and conirm each one using =: OK: Appies changes and coses the editor Deete: Deetes characters rom right to et Cance: Discards changes and exits the editor Mode (here ( can aso be used to switch): 123: Digits ony ABC: Upper-case etters ony Abc: First etter in upper case, subsequent etters in ower case abc: Lower case etters ony Move cursor et: Moves the cursor to the et Move cursor right: Moves the cursor to the right Copy: Copies the entire content to the cipboard Paste: Inserts the entire content rom the cipboard to the cursor position 22

23 Getting to know your OpenStage phone Dispay Your OpenStage 15 comes with a back-and-white LCD dispay. Adjust the contrast to suit your needs ( page 136). Ide mode I there are no cas taking pace or settings being made, your OpenStage 15 is in ide mode. Exampe: Time 10:29 SO. 05. : Date Open the ide menu Own phone number Ide menu In ide mode press Navigation keys : or = page 17, then the ide menu opens. You can ca up various unctions here. Entries may vary. The ide menu may contain the oowing entries: Redia? Ringer o? Do not disturb on? Mobie ogon? Cance cabacks? Directed pickup Back? Icons in the ide dispay In the irst and second ine, the time, weekday, and date are dispayed in addition to icons or dierent situations and switches: Icon Expanation The ring tone is deactivated. The phone ock is activated. The "Do not disturb" unction is activated. A mobie user is ogged on to the teephone. 23

24 Getting to know your OpenStage phone Context-dependent dispays Depending on the situation at hand, the dispay on your OpenStage phone dispays dierent content, to which you can respond intuitivey. Inormation on actua events The oowing icons appear centered on the dispay when your phone is ide and signa current properties or events. Exampe: You missed two cas in your absence. 02 You have two new voice messages that you can open by pressing O page 26. Icons or events Icon Expanation Caback requests are active. You received new voice messages. New entries have been added to the ca ists. Loca ca orwarding is active. Context menus I an arrow appears beside an entry in the second ine, a context menu whose options you can seect using Navigation keys < or : ( page 17) The range o unctions avaiabe is situation-speciic. Consutation? Hod? Bind transer ca? Disconnect? Directed pickup? First menu entry (seected on caup) Other menu options (hidden) 24

25 Getting to know your OpenStage phone Ide dispay context menu You receive the oowing unctions (i activated) by pressing Navigation keys = or :. The current untion is dispayed in the second dispay ine. The other unctions are hidden and can be seected using Navigation keys : or <: Redia {1} 1234 Ringer o Do not disturb o Mobie ogon Cance ca backs Directed pickup First entry (seected when you ca up the menu, i you have aready diaed a phone number) Other menu options (hidden) Functions during a ca In many operating situations you are oered appropriate unctions or notes in the second ine o the dispay. Other avaiabe unctions remain hidden and can be seected using Navigation keys : or <: Exampe: You set up a consutation ca. The second ine dispays the irst o three dependant unctions. Seect the appropriate unction and conirm this with = Dia Redia {1} Retrieve hed ca First dispay ine Second dispay ine (current option) Other menu options (hidden) The menu with the unctions coses automaticay ater you have executed an action. To deete ino-ony messages, press Navigation key =. 25

26 Getting to know your OpenStage phone Records Entries in the ca ist and messages in your maibox system (i conigured) are known as records. The LED on the O page 17 key ights up to signa new missed cas. Press the O key and use the Navigation keys to seect the required submenu. Messages Cas You can use the Navigation keys to navigate through the menus as described on page 17. Messages I conigured (contact the reevant service personne), this provides you with access to your maibox system e.g. HiPath Xpressions. I your system is appropriatey conigured, activating this unction cas the maibox. Foow the voice maibox instructions. Cas This ist appears as soon as you receive new missed cas i you seect the option Cas in the Records menu. You can then scro up or down to reach the Cas menu. The oowing cas or ca attempts are ogged as ca ists: Missed: Missed cas Diaed: Diaed cas (with or without connection) Received: Answered cas Forwarded: Forwarded cas The number o missed cas and unchecked cas is shown on the ide dispay. Ca ists Each ca ist may contain up to 30 entries. Once this imit is reached, the odest entry in the og is deeted. Mutipe cas rom the same number are ony isted once. The oowing data are stored, e.g. or missed cas: Phone number/name depending on avaiabe data. Number o ca attempts. The date and time o the ast ca attempt rom each user isted. Entries can ony be saved i the caer ID is dispayed as a name, number or both. I the caer ID is not transerred, the ca is saved as "Unknown". You can deete a the entries in the respective ca ist page 90. Ater seecting an entry, you can dia it immediatey by conirming page

27 Getting to know your OpenStage phone Program/Service menu You can make oca settings here. Press the N key and conirm the User menu. I conigured, enter and conirm your persona user password. You can use the Navigation keys to navigate through the menus as described on page 17. Once the admin password has been entered, the Admin menu is avaiabe to the reevant service personne. User settings In the User menu (see page 158), settings options are provided that aow you to adapt the teephone to your individua requirements. Seect a menu using the Navigation keys: "Date and time" page 137 "Audio" page 141 "Coniguration" e.g. page 110 or page 64 "Phone" page 136 "Locaity" page 141 "Security" page 111 or page 113 "Network inormation" page 149 "Reset" I you are in one o these menus or submenus, depending on the situation, you have the oowing options to eave the menus: Save & exit (I you have made a setting and want to keep it) Exit (no save) (I you have made a setting which you do not want to use ater a or i you do not want set any o the options) Back (I you want to eave the main menu or submenu) Press and hod the : key to access the option to eave the current menu eve. You exit the menu by pressing the N key and return to ide mode page 23. Interrupting editing in the menu You can interrupt editing in the menu, or exampe, to ca someone or to answer a ca. Then press the N key. This takes you back to the point in the menu rom which you exited. This is however ony possibe or a imited period which is by service personne using the inactivity timeout setting. I the conigured time expires, you need to reenter your password when opening the menu and manuay go to the required point in the menu. Interrupting the editing: By pressing the N key you interrupt the editing, eave the menu and return to ide mode page 23. I you receive a ca during editing and you answer it, you automaticay change to the ca view (see aso page 25). To go back to editing mode in the menu, press the N key again. 27

28 Getting to know your OpenStage phone Network inormation Inormation about the IP address or name which was assigned to the phone in the network and thereore the HTML address o the web interace. V View inormation on the phone page 149. Contact your service personne or reer to the OpenStage Administration Manua or more on the network inormation vaues isted here. V Reset phone Persona settings made via the teephone menu or the web interace can be reset to actory settings page 150. Administration You can access the administration area via the "Admin" unction and by entering the administration password. Reer to the administration manua suppied with your phone or more detaied inormation on this topic. Contro and monitoring unction A contro or monitoring unction can be activated on your phone or service purposes by remote maintenance. Contro unction Service personne have the option to activate and deactivate eatures o the phone via remote maintenance. During maintenance the handset, microphone, oudspeaker and headset are deactivated. You are additionay inormed on the dispay that the contro unction is active. Monitoring unction In order to detect maunctioning o a phone or exampe, the service personne insta a monitoring unction. You can use your phone as norma during monitoring. However you wi irst be inormed about the operation with a message on the dispay and prompted to aow monitoring. I service personne have activated a unction on your phone, which continuousy transmits operating data to a server, you wi see the ashing icon in the upper dispay ine. 28

29 Basic unctions Basic unctions Pease read careuy the introductory chapter "Getting to know your OpenStage phone" page 13 beore perorming any o the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personne. I you ca a party or receive a ca rom a party over a secure connection, a padock icon appears on the dispay. 1 appears on the other party s ine. You can opt to have voice connections that are no onger secure indicated by a brie aerting tone and the message "Unencrypted ca" appears on the second ine or two seconds (see page 145). Answering a ca Your OpenStage phone rings with the tone signa set when an incoming ca is received. The ca is aso visuay signaed on the ca dispay. I transmitted, caing party inormation (name, phone number) appears on the dispay. I you have set a pattern meody page 143 on your phone, it is possibe that service personne have preset a dierent pattern meody or pattern sequence or deactivated the ringtone, depending on the ca type (e.g. an externa or interna ca). An incoming ca wi interrupt any ongoing teephone setting operations. When the ca ends, you can press the N key to return to the point in the menu structure where you were interrupted. 1. Cosed or secure or open or nonsecure voice communication 29

30 Basic unctions Answering a ca via the handset ^ i nec. + or - The phone is ringing. The caer is dispayed. Lit the handset. Set the ca voume. Answering a ca via the oudspeaker (speakerphone mode) Accept? or n i nec. + or - The phone is ringing. The caer is dispayed. Conirm the option shown. The n key ights up. Press the key shown. The key ights up. The speakerphone unction is activated. Set the ca voume. Suggestions or using speakerphone mode: Te the other party that speakerphone mode is active. Adjust the ca voume whie speakerphone mode is active. The idea distance between the user and the phone in speakerphone mode is about 50 cm. 30

31 Basic unctions Directed pickup You can pick up a ca signaed at an absent coworker s phone. I a coeague has paced a ca on hod on their muti-ine phone you can aso pick up this ca. Picking up ca Directed pickup? or ^ or n Directed pickup? Prerequisite: You know the coworker s interna phone number and the unction is conigured or you in OpenScape Voice. A coworker s phone rings. Seect and conirm the option shown in the ide phone s context menu. Lit the handset. Press the key shown. j Enter and conirm the reevant phone s interna number. You are connected to the caing party either via the handset or in speakerphone mode. 31

32 Basic unctions Picking up the hed ca: Directed pickup? or ^ or n Directed pickup? Prerequisite: Your coeague has paced a ca on hod on their muti-ine phone page 95. You know the coworker s interna phone number and the unction is conigured or you in OpenScape Voice. Seect and conirm the option shown in the ide phone s context menu. Lit the handset. Press the key shown. j Enter and conirm the reevant phone s interna number. You are connected to your coeague s hed ca either via the handset or in speakerphone mode. 32

33 Basic unctions Switching rom handset to speakerphone mode Make note o the two dierent processes and activate, i necessary, your preerred setting page 144. Prerequisite: You are conducting a ca via the handset and the microphone and oudspeaker unctions have been activated by service personne. n and \ Standard mode Hod down the key and repace the handset. Then reease the key and proceed with your ca. US mode n I the country setting is set to US, you do not have to hod down the oudspeaker key when repacing the handset to switch to speakerphone mode. Press the key shown. \ Repace the handset. Proceed with your ca. { or } A secure voice communication is indicated by a cosed padock icon on the graphic dispay; a nonsecure voice communication is indicated by an open padock icon on the graphic dispay (see aso page 29) 33

34 Basic unctions Switching rom speakerphone mode to the handset ^ Prerequisite: You are conducting a ca in speakerphone mode. Lit the handset. The n key goes out. Open istening You can et other peope in the room join in on the ca. Let the other party know that you have turned on the oudspeaker. Prerequisite: You are conducting a ca via the handset. Activating n Press the key shown. Deactivating n n and \ Press the it key. Switch to speakerphone mode Hod down the key and repace the handset. Then reease the key and proceed with your ca. 34

35 Basic unctions Activating/deactivating the microphone To prevent the other party rom istening in whie you consut with someone in your oice, you can temporariy switch o the handset microphone or the handsree microphone. Prerequisite: You are conducting a ca. The "Mute" key is conigured. Deactivating the microphone S Press the "Mute" key. Activating the microphone R Press the iuminated "Mute" key. Disconnect? m or Ending a ca I you are conducting a ca via the handset: \ Repace the handset. or In speakerphone mode: n Press the it key. 35

36 Basic unctions Group ca Your service personne can incorporate mutipe teephones in a ca pickup group. I your teephone beongs to a pickup group, you can aso accept cas intended or other members o the group. A group ca is dispayed on the phone. Service personne may have made the oowing settings or signaing: Teephone status Ring on group ca = Yes Ringer on Sient Ringer Loudspeaker in Connection Handset Handset Open istening Open istening Ring on group ca = No Beep Loudspeaker Beep Handset Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Speakerphone mode Ringer Loudspeaker Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Ringer o Sient Nothing Nothing in Connection Handset Nothing Beep Handset Handset Open istening Open istening Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker Speakerphone mode Beep Handset and oudspeaker Beep Loudspeaker Beep Loudspeaker The voume settings can be ound rom page 141. Further service personne settings or group cas: The group ca can be picked up both by iting the handset and via the "Pickup ca" menu option. The group ca be picked up via the "Pickup ca" menu option but not by just iting the handset. A key is programmed or ca pickup. A group ca is waiting is dispayed with Pickup: Caer or: Station 36

37 Basic unctions Pickup ca? or ^ or R Picking up a group ca The pop-up menu opens: Conirm the option shown. Lit the handset (ony i the appropriate unction is set by your service personne) Press the key programmed with the "Ca pickup" unction (i conigured) Speakerphone mode is activated. Ignoring a group ca Ignore? The phone stops signaing the group ca. 37

38 Basic unctions Making cas I you seected the option "Busy When Diaing" page 84, you wi not be interrupted by an incoming ca. In this case, the caer hears the busy signa. Dia Redia {1} ##? ^ j or O-hook diaing Lit the handset. Enter the station number. I nec. Correct input using the navigation keys page 17. Conirm or wait unti the dia deay expires (see page 82). Conirm the option shown. ## represents the ast number diaed. The connection is set up. I you are using a dia pan and Immediate diaing is set (see page 39, diaing is automaticay perormed as soon as the character string entered matches an entry in the dia pan. n j On-hook diaing The connection is set up with on-hook diaing via the oudspeaker (speakerphone mode). Press the key shown. Enter the station number. I nec. Correct input using the navigation keys page 17. Redia {1} ##? = Press or wait unti the dia deay expires (see page 82). or Conirm the option shown. ## represents the ast number diaed. 38

39 Basic unctions Dia j First enter the number First enter the number. The oudspeaker key iuminates when you enter the irst digit. Enter the station number. I nec. Correct input using the navigation keys page 17. Conirm or wait unti the dia deay expires (see page 82). The connection is set up. I you are using a dia pan and is set (Immediate diaing see page 39, diaing is automaticay perormed as soon as the character string entered matches an entry in the dia pan. User Coniguration z N i nec.j Immediate diaing Immediate diaing shoud ony be activated i service personne has conigured and approved a dia pan. The deaut setting Immediate diaing is deactivated. For this reason ater entering the number you must either conirm the "Dia" option or wait unti the dia deay expires to set up the connection. I Immediate diaing is conigured, your ca is automaticay diaed as soon as the string entered matches an entry in the dia pan. Activating or deactivating immediate diaing You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the User password. Outgoing cas Immediate diaing = No Yes Options = Save & exit Conirm the option shown. 39

40 Basic unctions Diaing using the hot or warm ine unction Your service personne can conigure a hot or warm ine or your phone. I you it the handset o the phone or press the oudspeaker key with a hot ine immediatey or with a warm ine ater a deined period o time, a number speciied by service personne is diaed. Exampes: The phone in the it immediatey dias the reception number. The phone at a patient s bed dias the ward number e.g. ater a minute i no other number is diaed. 40

41 Basic unctions Redia Rediaing rom the ca ist Ony cas to the primary ine are received on muti-ine phones ( page 12). O Press the key. The "Records" menu opens. Cas Seect and conirm (see aso page 26). Diaed The Diaed ca ist opens I entries are saved, seect and conirm the required entry. Dia Redia {1} ##? ^ or n Conirm the option shown. The phone number associated with the ist entry is diaed. Rediaing rom the dispay diaog Lit the handset. Press the key shown. Conirm the option shown. The ast phone number entered is diaed. Rediaing rom the ide menu : or = press the key shown to open the ide menu Redia {1} ##? { or } Conirm the option shown. The ast phone number entered is diaed. A secure voice communication is indicated by a cosed padock icon on the graphic dispay; a nonsecure voice communication is indicated by an open padock icon on the graphic dispay (see aso page 29). 41

42 Basic unctions Consut? Disconnect & return? Disconnect Aternate? Disconnect & return? j Consuting a second party You can ca a second party whie a ca is in progress. The connection to the irst party is on hod. Prerequisite: You are conducting a ca. Conirm the option shown. Enter and conirm the second party s phone number. I you want to use a ca ist or a consutation ca, instead o Consut Hod seect or press the Hod key and then open the required ca ist ( page 81). Aternativey you can open a ca ist without using the Hod unction - the active ca is automaticay put on Hod. Ending or canceing a consutation ca The ca with the irst party is resumed. Ending the irst ca Seect and conirm the option shown in the irst ca s context menu. The connection to the second party remains active. Switching to the hed party (aternating) Prerequisite: You are conducting a consutation ca. In the irst dispay ine, the phone number or name and the duration o the active connection are dispayed. You can switch back and orth between two subscribers by repeatedy seecting and conirming "Aternate". Ending an aternate operation The active ca is disconnected and the hed ca is restored. 42

43 Basic unctions Putting on hod and retrieving successivey or simutaneousy Putting an active ca on hod S Prerequisite: You are conducting a consutation ca page 42 or have accepted a second ca page 71. The "Hod" sensor key must be conigured page 55 Press the "Hod" key. The key ights up. The consutation or second ca and the irst ca are put on hod. Retrieving the irst ca < Switch to the irst ca. R Press the iuminated "Hod" key. You are connected with the other party. The consutation or second ca continues on hod. Retrieving the second ca : Switch to the hed consutation or second ca R Press the iuminated "Hod" key. You are connected with the other party. The irst caed is put on "Hod" again. 43

44 Basic unctions Connecting parties Compete Xer? You can connect the irst party with the party you consuted, cearing down your connection to both parties in the process. Prerequisite: You are conducting a consutation ca page 42 and ca joining is aowed page 44. The active and hed cas are joined. You are disconnected rom the ca. or Connect by hanging up ] or n Repace the handset or, i you are in speakerphone mode, press the oudspeaker key. The other two parties are now connected to one another. User z N i nec.j Aowing ca joining You can aso conigure this setting via the Web interace page 151. Press the key shown. Conirm the option shown. Enter and conirm the User password. Coniguration Connected cas? Aow ca joining = Yes Yes Options = Save & exit 44

45 Basic unctions Ca orwarding You can orward cas or your phone to another phone. Prerequisite: The ca orwarding unction is programmed ( page 46). Three orwarding conditions can be programmed in the orwarding menu: A Cas Busy On no repy Because o its direct impact, "A Cas" ca orwarding has the highest priority oowed by "No repy" and "Busy". I active, "A Cas" ca orwarding is indicated on the dispay when the phone is ide. Forwarded cas can be ogged in a ca ist (see page 26). The Edit ca orwarding menu oers you three Destination options. These destination options are assigned to the orwarding types. A cas (o/on) Destination Busy (o/on) Destination No repy (o/on) Destination One phone number may aready be assigned to each destination. The destination option coud then be Destination 12345, or instance. 45

46 Basic unctions Edit ca orwarding z S Programming ca orwarding Saving destination phone numbers or ca orwarding You can save up to ive destination phone numbers or ca orwarding. These destination phone numbers can then be assigned dierent orwarding types. You can then enabe one o the orwarding types ( page 49). Prerequisite: You have conigured the key or "Variabe ca orwarding" (see page 61). Otherwise you can conigure the settings or ca orwarding via the user menu ( page 66). Press the "Variabe ca orwarding" key. Destination = Edit avorites Seect the destination option or one o the oowing orwarding types: A cas Busy No repy Conirm the destination seected. You can use each o the three Destination options to save destination phone numbers or the reevant orwarding type. Destination 1 = Options = Save & exit j Enter and conirm the destination phone number. Deine additiona destination phone numbers or destination 2 to 5, as necessary. 46

47 Basic unctions Edit ca orwarding z S Assigning a destination phone number to a ca orwarding instruction You can aso conigure this setting via the Web interace page 151. Prerequisite: You have conigured the key or "Variabe ca orwarding" (see page 61). Otherwise you can conigure the settings or ca orwarding via the user menu ( page 45). Press the "Variabe ca orwarding" key. Within three seconds: Destination = Seect the destination option or one o the oowing orwarding types: A cas Busy No repy Conirm the destination seected. Seect and conirm a destination number rom the ist. Options = Save & exit 47

48 Basic unctions Edit ca orwarding z S Deining the ring duration beore ca orwarding on no repy You can deine how oten the phone shoud ring beore the "No repy" orm o ca orwarding activates. This setting is ony avaiabe i the "Server eatures" unction was deactivated by the service personne. You can aso conigure this setting via the Web interace page 151. Prerequisite: You have conigured the key or "Variabe ca orwarding" (see page 61). Otherwise you can conigure the settings or ca orwarding via the user menu ( page 66). Press the "Variabe ca orwarding" key. Within three seconds: Duration m j Enter a vaue or the duration. Save & exit 48

49 Basic unctions Edit ca orwarding A cas = O Busy = O No repy = O z S or or Activating/deactivating ca orwarding You can aso conigure this setting via the Web interace page 151. Prerequisite: At east one destination number is programmed ( page 47) and you have conigured the key or "Variabe ca orwarding" (see page 61). Otherwise you can conigure the settings or ca orwarding via the user menu ( page 66). Press the "Variabe ca orwarding" key. Within three seconds: Seect the appropriate ca orwarding type. On Seect and conirm "On" or "O". Save & exit 49

50 Basic unctions Accept Accept S or S or Activating ca orwarding or a cas Use the "Variabe ca orwarding" unction key to activate ca orwarding or a cas. Prerequisite: At ease one orwarding destination is programmed page 46 and you have conigured the key or "Variabe ca orwarding" (see page 61). Press the "Variabe ca orwarding" key. Wait three seconds. Conirm the option shown. The "Variabe ca orwarding" iuminates. Ca orwarding is activated. I the phone is ide, the ca orwarding icon K appears in the second dispay ine with the destination phone number. Deactivating ca orwarding or a cas Press the iuminated "Variabe ca orwarding" key. Wait three seconds. Conirm the option shown. Ca orwarding is deactivated. Ca orwarding chain Sometimes cas to a station are orwarded to another station which aso has ca orwarding or DND activated. This can create a ca orwarding chain consisting o severa teephones where the ast member o the chain is your phone. A popup window opens on your phone s screen with the oowing inormation: Who is caing Who orwarded irst or ast. The reason or the orwarding is dispayed by an icon. You can set whether the station that orwarded irst or ast is dispayed (see page 67). 50

51 Basic unctions Caback You can request a caback i the station caed is busy or i nobody answers. You receive a caback when the other party s ine becomes ree. This option must be activated by your service personne. On muti-ine teephones page 12, ony the caback requests or your primary ine are ogged. Requesting caback Ca back? Cance ca backs? m Prerequisite: The station caed is busy or nobody answers. Deeting caback requests You can deete schedued caback requests i you no onger need to return a ca, or exampe, at the end o the working day. Prerequisite: At east one caback was requested. The phone is ide. Disconnect? m A caback requests are deeted. 51

52 Basic unctions Accept Reject? Deect? m j Responding to a caback Prerequisite: A caback was requested. Your phone rings and the station inormation appears on the screen. Accepting a caback Rejecting a caback The caback request is deeted. The caer hears the busy signa. The caer s phone number is added to the missed cas ist. Forwarding a caback Enter and conirm the phone number. 52

53 Basic unctions User z N i nec.j Permitting caback on busy/no repy You can aso conigure this setting via the Web interace page 151. Press the key shown. Conirm the option shown. Enter and conirm the user password. Coniguration Outgoing cas? Conirm the option shown. Caback: busy = No Caback: no repy = No or Yes Seect and conirm to activate the caback unction. Options = Save & exit 53

54 Basic unctions Caing back missed cas O Cas received whie you are absent are indicated by a message on the ide dispay ( page 23). The O unction key aso ights up. Missed cas are ogged in the missed cas ist. This ist provides inormation on the missed ca and ets you ca back the number directy (ca ists page 26). Press the key shown. Cas m Missed m Seect and conirm the entry you want. Dia Conirm the option shown. The phone number associated with the entry is diaed. 54

55 Programmabe keys Programmabe keys The phone eatures a range o unctions that can, i required, be stored on programmabe keys. The phone comes with eight programmabe sensor keys, a o which can be programmed on two separate eves. The "Shit" programmabe key to switch between the two key eves is aready preassigned. You shoud keep this key i possibe to be abe to switch between the two key eves. The keys can aso be programmed via the Web interace ( page 151). List o avaiabe unctions 1. Unaocated 16. Headset 2. Seected diaing 17. Do not disturb 3. Repeat diaing 18. Group pickup 4. Forward a cas 19. Repertory dia 5. Forward no repy 20. Feature togge 6. Forward busy 21. Mobiity 7. Mute 22. Directed pickup 8. Ringer o 23. Caback 9. Hod 24. Cance cabacks 10. Aternate 25. Consutation 11. Bind transer ca 26. Ca Waiting togge 12. Transer ca 27. Immediate ring 13. Deecting 28. Preview 14. Shit 29. Start appication 15. Conerence 55

56 Programmabe keys z Programming a key You can aso conigure this setting via the Web interace page 151. Initiating programming OK User S or N i nec.j Directy via a sensor key Hod down the programmabe key you want to assign a unction to unti the programming prompt is dispayed. I the prompt is not dispayed or a programmed unction is not executed, then you can ony aunch key programming via the user menu (ask your service personne about the current setting). Conirm to begin programming. The sensor key iuminates continuousy. Via the user menu You can aso program keys via the user menu. Press the key shown. Enter and conirm the User password. Phone Program keys S You are prompted to press the key you wish to program. Press the key you want to program unti the input ied opens. The key iuminates continuousy. 56

57 Programmabe keys Norma Shited Do not disturb Save & exit OK Norma = Repertory dia or S z Beginning programming Seect and conirm the option shown to program the irst eve. Seect and conirm the option shown to program the second eve. Seect and conirm the required unction in the ist (or instance, Do not disturb). Programming enhanced unctions Repertory dia Hod down the key you want to assign a unction to unti the programming prompt is dispayed. I the prompt is not dispayed or a programmed unction is not executed, then you can ony aunch key programming via the user menu (ask your service personne about the current setting). Conirm to begin programming. The key iuminates continuousy. You can aso conigure this setting via the Web interace page 151. Seect and conirm the option shown to program the irst eve or instance. Seect and conirm the required unction. Setting j Seect and conirm this option to enter a destination phone number. Enter and conirm a stations s destination phone number. 57

58 Programmabe keys Save & exit You can seect and insert specia characters in the diaing sequence: «Cear ca ~ Make consutation» Make norma ca Pause The menu aso oers the oowing unctions: Move cursor right and et Copy Paste Mode seection Cance OK The repertory dia can be up to 40 characters ong. 58

59 Programmabe keys Feature togge S Ony avaiabe or Hunt group unctions ( page 127). Hod down the key you want to assign a unction to unti the programming prompt is dispayed. OK Norma = Feature togge z I the prompt is not dispayed or a programmed unction is not executed, then you can ony aunch key programming via the user menu (ask your service personne about the current setting). Conirm to begin programming. The sensor key iuminates continuousy. You can aso conigure this setting via the Web interace page 151. Seect and conirm the option shown to program the irst eve or instance. Seect and conirm the required unction. Setting Save & exit Seect and conirm this option to enter a code. j Enter and conirm the code. (see page 135) 59

60 Programmabe keys Coniguring a ixed orwarding key S Hod down the programmabe key you want to assign a unction to unti the programming prompt is dispayed. OK Norma = Forward a cas Setting Save & exit z j I the prompt is not dispayed or a programmed unction is not executed, then you can ony aunch key programming via the user menu (ask your service personne about the current setting). Conirm to begin programming. The sensor key iuminates continuousy. You can aso conigure this setting via the Web interace page 151. Seect and conirm the option shown to program the irst eve or instance. Seect a orwarding type: Forward a cas Forward no repy Forward busy Seect and conirm the required unction. Seect and conirm this option to enter the orwarding destination. Enter and conirm the phone number o the orwarding destination. 60

61 Programmabe keys Coniguring a variabe ca orwarding key S With the "Variabe ca orwarding" key you can Immediatey activate or deactivate the ca orwarding or "A cas" page 50 Edit the ca orwarding page 46 Hod down the programmabe key you want to assign a unction to unti the programming prompt is dispayed. OK Norma = Integ. orward z I the prompt is not dispayed or a programmed unction is not executed, then you can ony aunch key programming via the user menu (ask your service personne about the current setting). Conirm to begin programming. The sensor key iuminates continuousy. You can aso conigure this setting via the Web interace page 151. Seect and conirm the option shown to program the irst eve or instance. Seect and conirm the option shown Save & exit 61

62 Programmabe keys Using programmed keys The use o programmed unctions depends on the phone s status. The reevant dispay appears once you have pressed a key. Exampe 1: Caing saved number S Prerequisite: The ide menu is dispayed on the graphic dispay. Press key or stored contact. Connection setup is shown in the dispay. Exampe 2: Activating/deactivating Ca Waiting togge T You can press a key to activate or deactivate ca waiting unctionaity, even during a ca. The perquisite or this is that a second ca is permitted ( page 74). By deaut a second ca is permitted. Press the "Ca Waiting togge" key. The key goes out. The second ca unction is deactivated. The ca is rejected or orwarded. Exampe 3: Immediate ring S This unction aows you to switch the preset deay ( page 105) on and o or a ine keys. By deaut the deay is set, the key does not iuminate. Press the "Immediate ring" key. The key ights up. The deay ringtone is disabed. An incoming ca rings immediatey regardess o what deay time is conigured. 62

63 Programmabe keys User N i nec. j Resetting programmabe keys Here you can reset keys you conigured back to actory settings (see aso page 150). Press the key shown. Conirm the option shown. Enter and conirm the user password. Reset Function key data m Seect and conirm the option shown to switch to the Reset user data menu. Seect the option shown. Yes Reset phone Seect and conirm the option shown to deete the content o a keys. Seect and conirm "Reset seected user data." The contents o the keys you conigured are deeted. Keys which can ony be conigured by service personne remain unchanged. 63

64 Enhanced phone unctions Enhanced phone unctions Incoming cas Deecting a ca Deect? m Using ca deection Prerequisite: An incoming ca is dispayed or signaed or j I a destination phone number is stored ( page 64), you can seect and conirm it. The ca is deected. I you did not set a phone number when programming ca deection, you are now prompted to enter a destination phone number or ca deection. Enter and conirm the destination phone number. The ca is deected. User z N i nec.j Permitting ca deection You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas Deecting? Aow deection = No Yes Conirm the option shown. 64

65 Enhanced phone unctions Deaut destination = Reject? j or Enter and conirm the phone number to which the station shoud be deected. Entering a destination phone number is not mandatory when ca deection is active. I you want to deect an incoming ca, you are prompted to enter a destination phone number i there is none stored. Deecting to a DSS number A ca can be deected to a direct station seection (DSS) subscriber using the DSS key, i the key is conigured and the deect unction is activated by your service personne page 100. Inormation ony, as set by service personne: Yes or No. Rejecting a ca You can reject an incoming ca. Prerequisite: An incoming ca is dispayed or signaed. The caer hears a busy signa. I the rejected caer s phone number is transmitted, it is saved in the ca ist. You can then ca this party back at a ater time. 65

66 Enhanced phone unctions User z N i nec. j Coniguring ca orwarding You can aso enter the ca orwarding settings via the Forwarding key ( page 46). You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas Forwarding? Settings? Coniguring orwarding For a description o the settings, see chapter "Ca orwarding". 66

67 Enhanced phone unctions User z N i nec. j Setting aerts Use the Ca orward aerts menu to enabe and disabe visua and audibe aerts or ca orwarding (not possibe with the Forwarding key). You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas Forwarding? Aerts Visua aerts= No Yes Audibe aerts= No or Seect and conirm the option shown in the Yes/No context menu. Yes Forwarding station... m or Seect the option shown. Dispay ast Seect and conirm Dispay ast/dispay irst. Save & exit 67

68 Enhanced phone unctions Hod? Reconnect? or S or R R T Pacing a ca on hod You can use this unction to pace an ongoing ca on hod, or instance, to prevent the other party overhearing a conversation with a coeague in the same room. Prerequisite: You are conducting a ca. Seect and conirm the option shown in the connections context menu. Press the "Hod" key. The key ights up. (The "Hod" sensor key must be conigured page 55.) Retrieving a hed ca Seect and conirm the option shown in the connections context menu. Press the iuminated "Hod" key. (The "Hod" sensor key must be conigured page 55.) Using ine keys On muti-ine teephones you can use the ine keys to pace ongoing cas on hod. Press the corresponding ine key. The ine key LED starts ickering. The ca is now on hod. Retrieving a hed ca: Press the corresponding ine key. The ine key LED ights up. The ca is retrieved. The LED dispay page 20 indicates that the ca is on hod to other muti-ine teephones where this ine is aso conigured. These phones can then pick up the ca. Hed ca wait status Ater pacing a ca on hod, you can repace the handset and then decide i the ca shoud be retrieved or disconnected. 68

69 Enhanced phone unctions Prerequisite: You paced a ca on hod and repaced the handset. Retrieve hed ca? Disconnect? User or z N i nec.j Seect and conirm the option shown to resume the ca in speakerphone mode. Seect and conirm the option shown to disconnect the ca. The hed ca is signaed as an incoming ca ater a speciied period o time. Activating/deactivating the hod reminder tone You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Connected cas? Aow hod rem. = No Yes Options = Save & exit z Setting the hod reminder time Use the "Hod reminder" unction to set the time ater which you want to receive an automatic reminder about a hed ca. The minimum vaue is 1, that is, the reminder is output ater one minute. The maximum vaue is 99 minutes. Press 0 to deactivate the deay. You can aso conigure this setting via the Web interace page

70 Enhanced phone unctions User N Press the key shown. i nec.j Enter and conirm the user password. Coniguration Connected cas? Hod rem. deay=3 Options = Save & exit User j z N i nec.j Enter a vaue between 1 and 99 in the input mask and conirm. Music on hod I the Music on hod option is active, music is payed back when you are paced on hod by another party. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Connected cas? Music on hod Seect and conirm the option shown Yes Options = Save & exit 70

71 Enhanced phone unctions Accept Ca waiting (second ca) You can accept a second incoming ca in the course o an ongoing ca. The caer hears the on-hook signa whie you hear a ca-waiting signa tone. A be appears on the dispay and next to it the phone number o the caer is shown. You can ignore or accept the second ca. Beore you accept the second ca, you can end the irst ca or pace it on hod or subsequent retrieva. You can bock the second ca or the signa tone ( page 74). Accepting a second ca Prerequisite: You are conducting a ca and ca waiting is aowed ( page 74). You can tak to the second party. The connection to the irst party is on hod. During the ca with the second party, additiona unctions are avaiabe or seection: Aternate (see page 42), Compete transer (see page 44), Conerence (see page 85), Bind transer (see page 76), Hod (see page 68). put on hod and retrieve second and irst ca successivey page 43 Consutation ca rom second ca I the second ca is your active ca you can initiate a consutation ca rom it. From a consutation ca in the second ca you can initiate a conerence togge between the second ca and a consutation ca put on hod and retrieve second and irst ca successivey page 43 transer a ca disconnect the cas again During a consutation in the second ca, the irst ca is parked and can ony be unparked when the consutation or second ca ends or these cas were connected. 71

72 Enhanced phone unctions Disconnect & return? Ignore? Reject? m The ca with the second party is disconnected and the connection to the irst party is retrieved. Ignoring second ca Prerequisite: You are conducting a ca and ca waiting is aowed ( page 74). The caer sti hears the on-hook signa. You can subsequenty Accept, Reject or Deect the second ca. Whie the ignored second ca continues to wait, rom the active ca you can: make a consutation ca initiate a conerence togge between the consutation ca and your ca party transer a ca A third ca woud be rejected with the busy signa I you have disconnected the irst ca, the ignored second ca rings ike a norma ca. Rejecting a second ca Prerequisite: You are conducting a ca and ca waiting is aowed ( page 74). The second ca is rejected. The caer hears the busy signa. The caer s phone number is added to the missed cas ist. 72

73 Enhanced phone unctions Deect? Compete Xer m or j or Deecting a second ca Prerequisite: You are conducting a ca and ca waiting is aowed ( page 74). I a destination phone number is stored ( page 64), you can seect and conirm it. The ca is deected. I you did not set a phone number when programming ca deection, you are now prompted to enter a destination phone number or ca deection. Enter and conirm the destination phone number. The second ca is deected to the destination speciied. You are reconnected with the irst party. Connecting parties The other two parties are now connected to one another. You can now hang up or dia another number or instance. Connect by hanging up Prerequisite: Connecting by hanging up is activated (ask your service personne) and "Togge associate" must be set to "Yes" ( page 75). Beore you can be connected by hanging up you must have togged at east twice ( page 42). ] or n Repace the handset or, i you are in speakerphone mode, press the oudspeaker key. The other two parties are now connected to one another. 73

74 Enhanced phone unctions User z N i nec.j Aowing ca waiting I the Ca waiting (second ca) unction is deactivated, a caer hears the busy signa i you are aready conducting a ca. You can aso conigure this setting via the Web interace page 151. Prerequisite: The option was programmed by your service personne. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas? Handing? Aow ca waiting = No Yes Options = Save & exit Assuming Aow ca waiting is generay activated, you can togge the conigured sensor key to switch ca waiting on/o ( page 62). 74

75 Enhanced phone unctions User z N Togging associate Set the "Togge associate" unction to Yes i you want to connect to a second or pickup ca by hanging up. You can aso conigure this setting via the Web interace page 151. Press the key shown. i nec. j User passwordenter and conirm the. Coniguration Connected cas Togge associate? Yes Options = Save & exit 75

76 Enhanced phone unctions Bind transer ca? Transerring a ca You can transer your current ca to another party with or without consutation. Bind transer Prerequisite: You are conducting a ca. The options "Aow Ca Transer" and "Transer on Ring" were seected ( page 77). Start transer? Consutation? Dia j j Enter the phone number o the second party to whom you want to transer the ca. Conirm or wait unti the autodia deay expires. The dispay returns to ide oowing successu transer. Transerring with consutation You can announce a ca to a recipient beore transerring it. Prerequisite: You are conducting a ca. The options "Aow Ca Transer" and "Transer on Ring" were seected ( page 77). The ca is paced on hod. Enter the phone number o the party to whom you want to transer the ca. Conirm the option shown. Compete Xer? I the party answers: Announce the ca you want to transer. 76

77 Enhanced phone unctions User z N i nec.j I the party does not answer: You do not have to wait or the second party to answer beore you can transer the ca. Repace the handset or, i speakerphone mode is active, press the it n key to transer the ca. I the party does not answer, you wi be caed back by the irst party. Aowing ca transer You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Connected cas? Aow ca transer = No Yes Options = Save & exit 77

78 Enhanced phone unctions User z N i nec.j Aowing "Transer on Ring" I this option is aowed, you can activate ca transer by repacing the handset even beore the caed party answers. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Outgoing cas Transer on ring = No m Yes Conirm the option shown to activate the caback unction. Options = Save & exit 78

79 Enhanced phone unctions User z N i nec.j CTI cas Beep on auto-answer Speakerphone mode activates automaticay on your phone i you use a CTI appication (such as Outook) to dia a number when Auto Answer is active. I Auto Answer is not active, the phone rings irst and you have to press the oudspeaker key or it the handset to set up the ca. This setting aso deines whether or not incoming cas are automaticay accepted. I the unction is active, an aert beep sounds when an incoming ca is automaticay accepted. Inormation on the operation o the conigured CTI appication can be ound in the corresponding user guide. You can aso conigure this setting via the Web interace page 151. Prerequisite: The option was programmed by your service personne. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas? CTI cas? AutoAnswer = No Yes AutoAnswer beep = No Yes Options = Save & exit 79

80 Enhanced phone unctions User z N i nec.j Beep on auto-reconnect You can reconnect a hed ca both via the CTI appication and via the phone. A beep sounds when you togge between an active ca and a hed ca when the unction is active. Prerequisite: The option was programmed by your service personne. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas? CTI cas? AutoReconnect beep = No Yes Options = Save & exit 80

81 Enhanced phone unctions Making cas Diaing with the DDS key R You can program requenty used phone numbers on programmabe keys ( page 55). I you press a direct destination seection key briey, the associated contact or phone number appears and diaing is initiated. Prerequisite: A direct destination key is programmed page 55. Press the programmed DDS key. Diaing is initiated. Diaing a phone number rom a ist The oowing ca ists are avaiabe in the "Cas" directory: Missed Diaed Received Forwarded For a detaied description o the ca ists, see page 26. O Press the key shown. Cas m Diaed Nies, Bohr :06am Seect and conirm the appropriate ist entry. The phone number associated with the ist entry is diaed. I you have not aready ited the handset, conduct the ca now in speakerphone mode. 81

82 Enhanced phone unctions Using autodia deay A number is automaticay diaed ater a set deay starting rom the entry o the number s ast digit. The autodia deay can be used: when diaing in ide mode Consutation when transerring an answered ca. The deay can be reduced by perorming one o the oowing activities: = Pressing the key =. This aways works. ^ iting the handset. This ony works i the phone number was entered when the phone was ide or i it was entered or a consutation ca when the handset was o hook. n pressing the oudspeaker key. This ony works i the phone number was entered when the phone was ide and the oudspeaker key was not it or i the phone number was entered or a consutation ca and the oudspeaker key was not it. I an emergency number is preset by your service personne, the autodia deay or this phone number is reduced to one second. Automatic dia deay does not work i you are using a dia pan and Immediate diaing is conigured (see page 39). The number is automaticay diaed as soon as the string entered matches an entry in the dia pan. 82

83 Enhanced phone unctions User z N i nec.j Settings or autodia deay The setting does not aect automatic emergency number diaing. I you seect Autodia deay, you must either conirm the "Dia" option, press the oudspeaker key or wait unti the autodia deay expires to set up a ca when diaing with the handset on hook. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Outgoing cas Autodia deay = 8 Options = Save & exit j Enter a vaue in the input mask and conirm. 83

84 Enhanced phone unctions User z N i nec.j Aowing "Busy When Diaing" I you activate this unction, an incoming ca received whie you are perorming diaing is rejected. The caer then hears the busy signa. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Outgoing cas Busy when diaing = No m Yes Options = Save & exit 84

85 Enhanced phone unctions Conerence Loca conerence This type o conerence is aso reerred to as a threeparty conerence. It invoves up to three participants. Prerequisite: You are conducting a consutation ca page 42 or have accepted a second ca page 71, and the conerence unction is active page 86. Initiating a oca conerence Conerence? Seect and conirm the option shown in the menu. You are connected to both parties at once. Conducting one-on-one cas 1: Party or 2: Party m Disconnect? { or } On the dispay, seect and conirm the irst connection you want to cear down. On the dispay, seect and conirm the second connection you want to cear down. You are now invoved in a one-to-one ca with the remaining ca party. I you aready are invoved in a secure connection with a party when you initiate a consutation ca, the origina party is paced on hod. The new consutation connection can be either secure or nonsecure. However, the irst connection remains secure even i a three parties are now joined together in a conerence. The entire conerence is nonsecure i the connection to at east one o the parties is not secure (see aso page 29). The reevant padock icon appears on the "Conerence" row. 85

86 Enhanced phone unctions Exit Con? End Con? User or ^ or n z N i nec.j Ending a oca conerence Aowing ca partners to continue a conerence ater you exit Prerequisite: The ""Aowing joining in a oca conerence" " unction is activated. Seect and conirm the option shown in the menu. Both ca partners remain connected. You are disconnected rom the conerence ca. Repace the handset or, i you are in speakerphone mode, press the oudspeaker key. Both ca partners remain connected. You are disconnected rom the conerence ca. Disconnecting a party Seect and conirm the option shown in the menu. Both connections are ceared down the conerence is ceared down. Aowing a oca conerence This option aows or bocks the "Conerence" unction. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Connected cas? Aow conerences = No m Yes Options = Save & exit 86

87 Enhanced phone unctions User z N i nec.j Aowing joining in a oca conerence You can use this option to decide whether or not your ca partners are aowed to join cas ater you exit the conerence ca. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Connected cas? Aow exit con = N m Yes Options = Save & exit 87

88 Enhanced phone unctions Conerence? Consut? Conerence? Hod? System-based conerence This type o conerence is aso reerred to as a arge conerence. It can incude up to ten parties. Prerequisite: You are conducting a consutation ca page 42 or you have accepted a second ca page 71, and the "System conerence" eature was conigured by your service personne. Estabishing a conerence Seect and conirm the option shown in the connection s context menu. You are connected to the irst two parties at once. The conerence is dispayed with the current participants. You can now: initiate a consutation ca put the conerence on hod eave the conerence. Conducting a consutation ca Seect and conirm the option shown in the "Conerence" context menu. I the party answers, you can: togge between the party and the conerence connect the consutation ca to another caed party end the consutation ca and return to the conerence add the consutation ca party to the conerence. Adding a party Prerequisite: You are conducting a consutation ca and the conerence is on hod. Seect and conirm the option shown in the consutation ca s context menu. The party is added to the conerence. Ony the conerence and a current participants are now dispayed. You can scro through the ist o participants. Putting the conerence on hod Seect and conirm the option shown in the "Conerence" context menu. The conerence is paced on hod and you can consut with someone in your oice, or instance. 88

89 Enhanced phone unctions Exit Con? Leaving a conerence Seect and conirm the option shown in the "Conerence" context menu. You are disconnected rom the conerence ca and can dia another number, or instance. The other ca partners remain connected. { or } I using the "System conerence" option, the Conerence ine contains a cosed padock icon or a secure voice connection and an open padock icon or a nonsecure voice connection page 29). The dispay depends on whether the conerence server supports secure voice communication. The appropriate dispay is set by the conerence server. 89

90 Enhanced phone unctions Ca ists Cas O m For a detaied description o the dierent ca ists, see page 26. Dia entry Press the key shown. Missed Nies, Bohr 13:22 For instance, seect and conirm the ist o missed cas. The ist is sorted chronoogicay, with the most recent caer irst. You can use the Navigator keys to browse through the ist. Seect and conirm the appropriate ist entry. The phone number is diaed. Cas O m Deete a entries Press the key shown. Diaed Deete A For instance, seect and conirm the ist o diaed numbers. A entries in the ist dispayed are deeted. 90

91 Making cas with mutipe ines Making cas with mutipe ines You can use your OpenStage 15 as a muti-ine phone. I you have any questions regarding how to conigure your OpenStage phone as a muti-ine phone, pease contact your service personne. The oowing is a description o the teephony scenarios or muti-ine phones. To aciitate comprehension, you shoud amiiarize yourse with the enhanced teephony appication and how to use the ine keys beorehand. You can make urther individua settings or your muti-ine phone. Reer to the oowing sections or a detaied description o the individua components: Introduction to muti-ine phones page 12 Lines and ine keys page 19 Incoming cas Depending on your individua settings, you wi be notiied o incoming cas page 142. Accepting cas or the primary ine In this case, the teephone behaves in the same way as a singe-ine teephone. See page 29 and page 64. Accepting cas or secondary ines ^ Prerequisite: The secondary ine is conigured on your muti-ine teephone. Using the handset Lit the handset. [ Conduct ca. The ine that rings is automaticay seected. I cas are ringing on more than one ine, you wi be connected to the ine that has been ringing the ongest. 91

92 Making cas with mutipe ines Using the ine keys T Press the ashing ine key. Speakerphone mode. Accept? or Conirm the option shown. Speakerphone mode. Making cas You must seize a ine beore you can make cas on a muti-ine teephone. Trunk seizure can be conigured on an individua basis. Your service personne can determine i the ines on your teephone can be automaticay seized and with which priority. I you have seized a secondary ine, this ine is reserved or you or making cas or a speciic period as deined by the service personne. No other user can seize this ine during this period, even i the ine is aso assigned to this user s teephone. ^ or n S j Manua trunk seizure Lit the handset or press speakerphone key. Press the required ine key. Enter the phone number or use redia, or exampe. The connection is set up. Automatic trunk seizure ^ or n R j Prerequisite: Your service personne has conigured automatic trunk seizure. Lit the handset or press speakerphone key. The ine deined during coniguration is seized. Enter the station number. The connection is set up. 92

93 Making cas with mutipe ines Diaing the ast diaed number ^ or n Regardess o the ine used, the ast number diaed on your teephone is dispayed or rediaing in the seected number s context menu. Lit the handset or press speakerphone key. Redia {1} 12345? S Press the required ine key ( page 92). Reda is oered on the dispay as ong as a number has been diaed previousy: Conirm the option shown. The connection is set up. Forwarding cas on primary ine The ca orwarding can ony be activated or the primary ine. Which ca orwards are possibe, how they are conigured and activated can be ound rom page 45. Ca orwarding inormation Prerequisite: Your service personne has activated "Forwarding shown". I you have activated one o the orwarding types on your phone or the primary ine and a station cas, a popup window with the oowing inormation opens: Who is caing The orwarding destination. 93

94 Making cas with mutipe ines During cas Making and receiving cas on a singe ine I you ony use one ine on your muti-ine teephone to make cas, and you receive cas on the same ine, the phone operates in the same way as a singe-ine teephone: Redia page 41 Consutation page 42 Togge/Connect page 42 Caback page 51 Hod page 68 Ca waiting (second ca) page 71 Transerring a ca page 76 Conerence page 85 Functions avaiabe excusivey or the primary ine: Ca ists page 26 Voicemai page 26 Ca orwarding page 45 Do not disturb page 109 Making and receiving cas with mutipe ines Accepting a waiting ca Prerequisite: You are conducting a ca. At the same time, a ca is incoming on another ine. [ Ca on ine 1. T Depending on your individua settings, you wi be notiied o incoming cas page 141. Depending on the settings or "Roover", you wi be notiied o incoming cas page 107. Press the ine key or ine 2. The ca on ine 1 is paced on hod. 94

95 Making cas with mutipe ines [ Conduct ca on ine 2. \ End ca on ine 2. A muti-ine users that share the ine on which the ca is being hed ( page 19) can now pick up the hed ca. To prevent other users rom answering the hed ca, you must pace the ca on "Consutation" hod page 42. Depending on the setting made by your service personne, you may have to press the trunk key twice to accept the ca on the other ine. The irst ca is either paced on hod or reeased depending on the setting. T Press ine key or ine 1. [ Retrieve ca on ine 1. Putting a ine on hod R On a muti-ine teephone you can use the ine keys to pace cas on hod. Prerequisite: You are conducting a ca. Press the ca-ine sensor key. T The LED ine key ashes. The LED ine dispays the hod status on a muti-ine phones to which the ine is connected. On phones conected to the ine, a user can press the reevant ine key and accept the hed ca. During a consutation ca or ater accepting a waiting ca the hod unction cannot be used. 95

96 Making cas with mutipe ines User z N i nec.j Lines with hot or warm ine unction Your service personne can conigure a hot or warm ine or the primary and secondary ine. The unction is activated when on The Primary ine you pick up the phone s handset or press the ine or oudspeaker key the secondary ine you press the ine key. A number speciied by you is diaed with a hot ine immediatey and with a warm ine ater a speciic time. Exampes: The phone in the it immediatey dias the reception number. The phone at a patient s bed dias the ward number e.g. ater a minute i no other number is diaed. Entering a number or the hot and warm ine unction Speciy which number shoud be diaed when the hot or warm ine unction is activated. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the User password. Coniguration Keyset Lines? Line Seect and conirm the ine you want. Hot warm dest? 96

97 Making cas with mutipe ines j Enter and conirm the destination. Options = Save & exit R Busy override A station o a ine trunk group is on a ca. It s primary ine is conigured as a secondary ine on your phone. This ine now has the status "busy." You can join in the ca by pressing the iuminated key o this ine (see aso page 19). Prerequisite: A secondary ine is conigured on your muti-ine phone and busy override is enabed or you. The key o secondary ine iuminates it is busy. You want to join in the ca. Press the it key. A conerence is estabished. You are connected to the parties on the secondary ine. The key continues to iuminates and the conerence is shown on the dispay. I there is aready a conerence on the secondary ine you are connected to this conerence. The conerence is shown on the dispay. You can now: Put the secondary ine on hod Leave the conerence on the secondary ine Make consutation ca Accept a second ca Aternate between a new ca party and a conerence on the secondary ine. Incude a ca party rom a consutation ca or a second ca in the conerence. 97

98 Making cas with mutipe ines Direct station seection keys Apart rom ine keys, service personne can aso conigure direct station seection (DSS) keys. You can use a DSS key to ca an interna station directy, pick up cas or this station or orward cas directy to it. Caing a station directy S You cannot use DSS i the user is on another ca (ashing LED). Caing rom the ide menu Press the reevant DSS key. The key ights up and a connection is estabished. Service personne can conigure the DSS key so that the connection is aso estabished when the DSS station has activated do-not-disturb or ca orwarding. Consutation with the DSS station S Prerequisite: You are conducting a ca and service personne have conigured the DSS key or consutation. Press the reevant DSS key or the consutation. The key ights up and a connection is estabished. I the station answers, you can togge, transer the irst ca or initiate a conerence. I service personne have conigured transer instead o consutation, you can ony transer the current ca to the DSS station. 98

99 Making cas with mutipe ines Ca pickup T ^ or n You can pick up cas or another DSS station. I a ca is waiting on their ine, the LED ashes. Indirect pickup Prerequisite: The auto-answer unction must be deactivated page 79. Press the DSS key. The ca is routed to your primary ine and rings. Lit the handset or press speakerphone key. You are connected with the other party. Reject T T Rejecting a ca Prerequisite: Service personne must activate the reject option or DSS keys and auto-answer must be deactivated page 79. Press the DSS key. The ca is routed to your primary ine and rings. Seect and conirm the option shown in the pop-up menu. The caer hears a busy signa. Direct pickup Prerequisite: The auto-answer unction must be activated page 79. Press the DSS key. The ca is routed to your primary ine and you are immediatey connected with the other party via speakerphone. 99

100 Making cas with mutipe ines Deecting a ca to a DSS station T S Prerequisite: The deect unction must be approved or DSS keys. For inormation on the current setting, see page 65. I you receive a ca on one o your ines, you can immediatey deect it to the DSS station. Your phone rings and a ine key ashes. Press the reevant DSS key. The ca is deected to the DSS station. I the DSS station does not answer, you can pick up the ca by pressing the DSS key. LED dispay on DSS keys DSS Key Expanation S O: The ine is in ide mode. T R Fashes: You can accept a ca or the DSS station via the key. The ca is routed to your primary ine when the ca is accepted. Iuminates: The ine is busy. Provided that second ca is activated you can sti reach the DSS station via the key. It can accept your ca as a second ca. 100

101 Making cas with mutipe ines Making cas in an executive-secretary team An executive-secretary team is conigured by the reevant service personne and may incude up to our executive and up to two secretary teephones. Sampe scenarios This exampe assumes that two executive and two secretary phones are conigured. Cas or the executives are orwarded immediatey to the respective secretary phone A secretary then connects the ca with or without consutation to the responsibe executive using the direct station seection key. Secretary 1 Secretary 2 Line Executive 1 Executive 2 Secretary 2 Ca waiting Line Executive 1 Executive 2 Secretary 1 Ca waiting Shit Executive 1 Executive 2 Line Secretary 1 Secretary 2 Shit Line Secretary 2 Secretary 1 Shit Shit Prerequisites: The oowing ca orwards are conigured ( page 45 ): For A cas rom Executive 1 to Secretary 1 For A cas rom Executive 2 to Secretary 2 Forward on Busy and orward on No repy rom Secretary 1 to Secretary 2 Forward on Busy and orward on No repy rom Secretary 2 to Secretary 1 "Aow ca waiting" shoud be activated on the secretaries phones ( page 74). This unction can optionay be activated and deactivated using a key i a key has been conigured or it. Line and direct station seection keys have been conigured by service personne and "Transer on hangup" and server eatures have been activated. 101

102 Making cas with mutipe ines Accepting a ca Incoming cas or the executives shoud be orwarded immediatey to the assigned secretary and answered there. Accepting cas at the secretary phone An incoming ca or "Executive 1" rings at the assigned "Secretary 1". The ine key o the "Secretary 1" phone ashes. The "Secretary 1" direct station seection key on the "Executive 1" phone aso ashes. T Press the ine key to answer the ca. The station answers. The ine key ashes rapidy. The "Secretary 1" direct station seection key on the "Executive 1" phone iuminates. Eary ca pickup by Executive 1 T An incoming ca or "Executive 1" rings on "Secretary 1". The "Secretary 1" direct station seection key on the "Executive 1" phone ashes. The "Secretary 1" has not yet answered the ca. Beore the ca is orwarded to "Secretary 2", "Executive 1" picks up the ca eary. Press the "Secretary 1" direct station seection key on the "Executive 1" key to answer the ca. I or exampe a ca or "Executive 2" on "Secretary 2" is not answered, "Secretary 1" or "Executive 1" can pick up the ca eary 102

103 Making cas with mutipe ines Forward to Secretary 2 An incoming ca or "Executive 1" rings at the assigned "Secretary 1". The ca is not answered. Ater a speciied period the ca is orwarded to "Secretary 2". The ine key o the "Secretary 2" ashes and it rings. T Press the ine key on the "Secretary 2" phone to answer the ca. The station answers. The "Secretary 2" direct station seection key on the "Executive 1" phone iuminates. I "Secretary 1" is busy, the ca is orwarded immediatey to "Secretary 2" i: a consutation ca is being made or "Aow ca waiting" is deactivated. Second ca I "Secretary 1" receives a second ca, this can be accepted, ignored, orwarded or rejected. Detaied inormation on this can be ound rom page 71. I the second ca is ignored, it is orwarded to "Secretary 2" ater a certain period o time. I the second ca was answered, it can be orwarded using consutation or the direct station seection keys. Connecting a ca I e. g. the "Secretary 1" answered a ca, it can orward the ca using the direct station seection keys to the oowing teephones: Executive 1 Executive 2 Secretary 2. The oowing exampes show connections to "Executive 1". Connecting with consutation S Press the DSS "Executive 1" key. "Executive 1" answers. Announce the ca. \ or n Hang up or press the oudspeaker key. You can aso seect "Compete Xer" rom the context ment. 103

104 Making cas with mutipe ines Compete transer S Connecting without consutation Press the DSS "Executive 1" key. "Executive 1" does not answer. Seect and conirm the option shown in the pop-up menu. \ or n Hang up or press the oudspeaker key. The "Executive 1" phone rings. I "Executive 1" does not answer the ca, so erogt ein Wiederanru ( see aso page 76) nach einer eingesteten Zeit. The "Executive 1" direct station seection key on the "Secretary 1" phone iuminates. Consutation without connecting Disconnect & return? S S Press the DSS "Executive 1" key. "Executive 1" answers. Transerring is not required. The "Secretary 1" takes the ca back Seect and conirm in the options menu. The "Secretary 1" is reconnected with the caer. Togge, disconnect or conerence During a consutation ca "Secretary 1" can togge between "Executive 1" and the caer, can initiate a conerence or disconnect one o the two ca parties. More on this subject can be ound on pages page 42 and page 85. DSS keys can be used These keys are conigured in such a way that every phone can be reached by every phone in the group. The DSS keys are aso used or consutation cas. Press a team member s DSS key. The reevant phone rings and the party answers. 104

105 Making cas with mutipe ines Settings or MutiLine (keyset) The detais or each keyset ine contain suppementary inormation or the user. The oowing uneditabe ieds are dispayed: Address Dispays the phone number or the ine Ringtone on/o Dispays whether this ine s ringtone is active Seection sequence Dispays the priority o each ine seizure when the handset is ited or the oudspeaker key or this ine is pressed User Coniguration Keyset Lines Line 1 Ring deay Options = Save & exit z N i nec.j j Setting the time or a deayed ringer Speciy the ength o time beore a hed ca shoud be signaed on a ine. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the User password. Seect and conirm the required ine (or exampe, ine 1). Enter and conirm a deay vaue. You can activate and deactivate the set deay time or a ine keys using a unction key page

106 Making cas with mutipe ines Line preview Activating via the ine keys T T Prerequisite: You are aready on a ca on one ine and a urther ca rings on the secondary ine. Service personne have activated ine preview. Press the ashing ine key. A popup window opens and you receive inormation about the caer. Press the ashing ine key to answer the second ca. I service personne have deactivated the ine preview, a ca is answered immediatey on a second ine when the ine key is pressed, without showing caer inormation. Activating via preview key S R Prerequisite: You have programmed a sensor key with the "Preview" page 55. Your service personne have activated the preview unction. Preview or a ca: You are aready conducting a ca on one ine. A urther ca rings on a secondary ine. Press the "Preview" sensor key. A popup window opens and you receive inormation about the caer. Press the "Preview" sensor key again to hide the preview or wait unti the popup coses itse ater a speciied period o time. Permanent preview S Press the "Preview" key in ide mode. This way the preview or a ines with "preview mode" remains active unti you press the "Preview" sensor key again. 106

107 Making cas with mutipe ines Roover or a ine T or Z T or Z T or Z T Z T k Your service personne can determine how roover cas are to be signaed. Ony the reevant ine key binks. You hear a specia advisory tone via the currenty active microphone and the corresponding ine key binks. The ringer meody set sounds briey (approx. 3 seconds) via the oudspeaker and the corresponding ine key binks. You hear a short notiication tone The ringer meody is not payed in speakerphone mode. The teephone rings using the conigured ca signa, the corresponding ine key binks, and a pop-up menu containing the avaiabe inormation is dispayed. 107

108 Privacy/security Privacy/security Deactivating the ringer You can deactivate your ring tone i you do not want to be disturbed by your phone ringing. Ringer o ) Hod down the key in ide mode unti the "Ringer o" icon appears on the dispay. or You can aso deactivate the unction using the option in the ide menu ( page 23). Reactivating the ringer Ringer on ) Hod down the key in ide mode unti the "Ringer o" icon disappears rom the dispay. The ringer is reactivated. or You can aso activate the unction using the option in the ide menu ( page 23). or Deactivating the ringtone with a key S R Prerequisite: The "Ringer o" key must be programmed ( page 55). Press the "Ringer o" key. An incoming ca is signaed by a singe ring tone burst. Press the iuminated key once more to deactivate the "Ringer o" unction. 108

109 Privacy/security Do not disturb I "Do not disturb" is activated, your teephone wi not ring. The caer hears the busy signa. The "Do not disturb" unction is activated/deactivated via the ide menu. page 23 On muti-ine teephones ( page 12) you can ony activate the "Do not disturb" unction or your primary ine. Prerequisite: A programmabe key is assigned the unction "Do Not Disturb" (see page 55). "Do not disturb" must be activated ( page 110). Enabing do not disturb via a key S R Press the "Do not disturb" programmabe key. Press the it programmabe key once more to deactivate the "Do not disturb" unction. You can aso use the programmabe key to activate the "Do not disturb" unction during a ca or deactivate it when an incoming ca is being signaed. or Do not disturb on Do not disturb o or Enabing do not disturb via the ide menu Seect and conirm the option shown in the ide menu. The "Do not disturb" icon appears page 23. The do not disturb icon is deeted. 109

110 Privacy/security User z N i nec.j Aowing "Do not disturb" You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Coniguration Incoming cas? Handing? Aow DND = No Yes Options = Save & exit 110

111 Privacy/security Security User z N i nec.j User password Your User password protects your individua conigurations, incuding your anguage settings. You can aso use the User password to ock your teephone page 113. The preset password "000000" corresponds to a bank password. In other words, the phone cannot be ocked and the user menu is not password-protected. (see aso page 112) The User password can aso be modiied via the Web interace page 151. Press the key shown. Enter and conirm the user password. Security? User password = j Enter a new password (at east six characters) and conirm (text entry, see page 21). Conirm password = m Options = Save & exit j Enter the new password again and conirm with OK. 111

112 Privacy/security User N i nec.j Deactivating the user password You can deactivate the phone s password prompt i a password has aready been conigured. The deactivation o the password prompt does not aect the Web interace page 151, Open- Stage Manager or CTI appications that use a password prompt. The password "000000" must be entered here. I you deactivate the user password, you are not abe to ock the phone page 113 and the user menu is not password-protected. Press the key shown. Enter and conirm the user password. Security? User password = Deete i appicabe j Seect the option shown and use OK to erase characters rom right to et in order to deete the od password. Enter six zeros ("000000") to deactivate the password (or text input, see page 21) and conirm. Conirm password = m Options = Save & exit j Enter six zeros ("000000") once again and conirm. 112

113 Privacy/security Locking the phone You can ock your phone to protect it against unauthorized access. In this way, no one can make cas or change your user settings uness they know your user password. Predeined numbers rom the dia pan can sti be diaed when the phone is ocked - or more inormation consut your service personne. I an emergency number is entered by service personne, "Emergency ca" appears on the dispay when you use the ine on a ocked phone. You can ony ock the phone i you set a user password ( page 111). The password or this must not be the deaut setting "000000". Activating the phone ock ( Hod down the key shown. Conirm ock? User or N Conirm the option shown. The "Locked phone" icon appears on the dispay page 23. Press the key shown. j Enter and conirm the user password. Security? Phone ock = No m Yes Options = Save & exit The phone is ocked. 113

114 Privacy/security Unocking the phone Unock phone? Conirm the option shown. j Enter the User password and conirm. The phone is unocked i the password is correct. Emergency numbers and predeined numbers rom the dia pan can be diaed rom a ocked phone. I the teephone is ocked repdia keys cannot be used. This aso appies when emergency numbers or predeined numbers rom the dia paned are stored on them. 114

115 Mobiity Mobiity Prerequisite: Your phone is conigured to support mobiity by service personne. A DLS server is avaiabe in the LAN and its address is entered in the phone. Mobiity scenarios When you og on to your phone, or any other mobiityenabed phone, the oowing scenarios are possibe: Logging on and o at the same phone Log on as a mobiity user page 116. Log o as a mobiity user page 117. Logging on and o at dierent phones In these cases, service personne may have made the oowing settings: Log on at a remote phone with orced ogon, when the user is sti ogged on at that phone page 118. Deayed ogon at a remote phone with orced ogon, when the user is sti ogged on at that phone and the phone is busy page

116 Mobiity Logging on and o at the same phone Logging on to the phone Mobie ogon? Mobiity ID S or Prerequisite: No other mobiity user is ogged on. Logon via a key I a program key is conigured or Mobiity. Press the "Mobiity" program key. Logon via the context menu Seect rom the ide dispay context menu ( page 23) and conirm. The Mobiity ogon diaog appears. You are prompted to enter your mobiity ID. Enter password j j Enter and conirm mobiity ID usuay a phone number. You are prompted to enter the password. Enter and conirm the user password. The oowing messages appear on the dispay: Logging on mobie user Vaidating Registering Downoading user data Once you have competed ogon, the mobiity icon is shown in the dispay. 116

117 Mobiity Logging o rom the phone Mobie ogo? Mobie ogo R or Prerequisite: You are ogged on as a mobiity user. Logo via key I a program key is conigured or Mobiity. Press the "Mobiity" program key. Logon via the context menu Seect and conirm the option shown in the ide dispay page 23 o the context menu. Is dispayed. You briey have the option to cance the ogo, otherwise the ogo process is aunched. In the graphic dispay, the oowing messages appear: Logging o mobie user Upoading user proie Registering Downoading user data Ater you have ogged o, the mobiity icon is hidden. 117

118 Mobiity Logging on at dierent teephones Mobie ogon Mobiity ID S or An attempted ogin is rejected i the user is aready ogged on to another phone and "Logon with orced ogo" is disabed or the mobiity user. Logging on with orced ogo at a remote phone I the user is aready ogged on at another phone and the remote phone is busy, the ogon is rejected. I however, your service personne enabed "Forced ogo during ca" without setting a time, the system does not consider whether or not the remote phone is busy. Logon via a key I a program key is conigured or Mobiity. Press the "Mobiity" program key. Logon via the context menu Seect and conirm the option shown in the ide dispay page 23 o the context menu. You are prompted to enter your mobiity ID. Enter password j j Enter and conirm mobiity ID usuay a phone number. You are prompted to enter the password. Enter and conirm the user password. The oowing mobiity messages appear in the dispay: Vaidating Logging o esewhere Registering The ogo is simutaneousy dispayed on the remote phone. Once ogon is compete, the "Mobiity" program key LED ights up and the mobiity icon appears in the dispay. 118

119 Mobiity Mobie ogon Mobiity ID S or Logging on with orced, deayed ogo at a remote phone I the remote phone is busy and your service personne enabed "Forced ogo during ca" with a set timeout, orced ogo does not occur unti this timeout expires. Logon via a key I a program key is conigured or Mobiity. Press the "Mobiity" program key. Logon via the context menu Seect and conirm the option shown in the ide dispay page 23 o the context menu. You are prompted to enter your mobiity ID. Enter password j j Enter and conirm mobiity ID usuay a phone number. You are prompted to enter the password. Enter and conirm the user password. The oowing mobiity messages appear in the dispay: Vaidating Logging o esewhere At the same time, the dispay on the busy remote phone shows "Forced ogo pending". Ater the set timeout the active ca is ended and remote ogo is perormed. Registering Downoading user data Once ogon is compete, the "Mobiity" program key LED ights up and the mobiity icon appears in the dispay. 119

120 OpenScape Voice unctions OpenScape Voice unctions The OpenScape Voice supports a number o unctions that you can activate and deactivate rom your phone. On muti-ine teephones, the u scope o OpenScape Voice unctions is ony avaiabe or the primary ine. Feature togge key S R You can pick a programmabe sensor key and program it as a eature togge key or activating the "make ine busy" and "stop hunt" unctions. You can then use the programmabe sensor key to activate or deactivate the reevant OpenScape Voice unction on the server or this phone. You can ony program irst-eve programmabe sensor keys because those inked to LEDs are used to dispay unction status as either on (LED on) or o (LED o). The LED indicates the status o the unction on the server and can thereore change without any o the programmabe sensor keys being pressed. Exampe: Switching between "Line busy" and "Line ree" (see aso page 127). Prerequisite: Your service personne conigured a programmabe sensor key with the unction "Busy" ("make ine busy" or the hunt group) page 59. Press the programmabe sensor key the key ights up. Press the iuminated programmabe sensor key once again to reease the ine - the keys stops iuminating. 120

121 OpenScape Voice unctions Making anonymous cas Your service personne decides whether or not your caer ID (name and phone number) is dispayed on a caed party s station. Anonymous caing is when your data is not transmitted. The settings conigured can be deactivated, however, or speciic cas. I your caer ID is transmitted: your caer ID is dispayed. I your caer ID is suppressed: "unknown" is dispayed. Deactivating ^ j Z I your service personne permanenty activated anonymous caing or your phone, you can deactivate this setting as oows: Lit the handset. Enter the code (see the tabe o codes page 135) to transmit the caer inormation. You hear a conirmation tone. Activating ^ j Z I your service personne activated caer ID transmission or your phone, you can deactivate this setting as oows: Lit the handset. Enter the code (see the tabe o codes page 135) to suppress the caer ID. Wait unti you hear the conirmation tone. Caer ID transer is suppressed. "Private/Anonymous" appears on the caed party s dispay instead o the caer ID. 121

122 OpenScape Voice unctions Temporariy activating anonymous caing or the next ca ^ I your service personne activated caer ID transmission or your phone, you can deactivate this setting or the next ca as oows: Lit the handset. j Enter the code (see the tabe o codes page 135). Z j Wait unti you hear the conirmation tone. Dia the phone number o the party you want to contact. Caer ID transmission is reactivated ater this ca. Temporariy deactivating anonymous caing or the next ca ^ I your service personne suppressed caer ID transmission or your phone, you can enabe this setting or the next ca as oows: Lit the handset. j Enter the code (see the tabe o codes page 135). Z j Wait unti you hear the conirmation tone. Dia the phone number o the party you want to contact. When you end this ca, caer ID transmission is suppressed once again or the next ca. 122

123 OpenScape Voice unctions Creating a ist or seective cas For ca acceptance You can create a ist o the phone numbers rom which you are wiing to accept cas (aso known as a seection ist). Your service personne know how ong this ist may be in the OpenScape Voice used on site in your aciity. A connection is set up i a caer s phone number matches a number in the seection ist. I there is a match: the caer receives a message that the party reuses to accept any cas with this number, or the ca is orwarded to an externa phone number. Contact your service personne or inormation on how your OpenScape Voice is conigured on site. ^ Lit the handset. j Enter the code (see the tabe o codes page 135). Various announcements deiver the oowing inormation: the name o the eature (seective ca acceptance) the current status (active or inactive) the current scope o the seection ist. These announcements are oowed by verba user prompts that et you: add entries to the seection ist deete entries in the seection ist check the seection ist activate or deactivate the unction. 123

124 OpenScape Voice unctions For ca rejection ^ As or seective ca acceptance, you can create a seection ist with the phone numbers o parties rom whom you are not wiing to accept cas. Your service personne know how ong this ist may be in the OpenScape Voice used on site in your aciity. A ca is not connected i the caer s phone number matches a number in the seection ist; the caer is notiied that the caed party rejects cas rom this number. I the caer s number is not in the seection ist, the ca is to you as usua. Lit the handset. j Enter the code (see the tabe o codes page 135). Various announcements deiver the oowing inormation: the name o the eature (seective ca rejection) the current status (active or inactive) the current scope o the seection ist. These announcements are oowed by verba user prompts that et you: add entries to the seection ist deete entries in the seection ist check the seection ist activate or deactivate the unction. 124

125 OpenScape Voice unctions Anonymous cas Rejecting ^ You can reject a cas rom parties that activated a data protection eature (or exampe, caer ID suppression) to prevent their phone number rom being transmitted. In this case, you are not inormed that a ca was rejected. Lit the handset. j Enter the code (see the tabe o codes page 135). Accepting ^ You can aso accept cas rom parties that activated a data protection eature (or exampe, caer ID suppression) to prevent their phone number rom being transmitted. Lit the handset. j Enter the code (see the tabe o codes page 135). 125

126 OpenScape Voice unctions Using abbreviated diaing ^ j Abbreviated diaing gives you access to a centra ist o requenty diaed phone numbers. You can dia a speciic phone number by simpy entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This ist is stored centray and managed by your service personne. Lit the handset. Enter the code (see the tabe o codes page 135) oowed by a number between 0 and 999 or the phone number you want to dia. The number is automaticay diaed. Ca tracing n You can request automatic tracing o the ast received interna ca. This is particuary suitabe or identiying maicious, irritating or troubesome cas. Lit the handset. o Enter the code (see the tabe o codes page 135). The phone number is determined. Ask your service personne or the resut. 126

127 OpenScape Voice unctions Hunt group unctions To ensure optimum handing o speciic cas, your teephone can be assigned to a pickup group page 36 and/or a hunt group. Your service personne can incorporate mutipe teephones in a hunt group. I your teephone is assigned to a hunt group, OpenScape Voice orwards cas or the members o your group in accordance with speciic rues deined by your service personne. Hunt groups are a simpe soution or distributing cas to a group o teephones. I you want another member o the group to pick up an incoming ca, you can set your teephone to signa the busy status or your ine to the other members o the hunt group. Hunt group cas wi then no onger be orwarded to your teephone. Making a ine busy This prevents this ine being used or cas in a hunt group. Activating ^ Lit the handset. j Enter the code (see the tabe o codes page 135). Z Wait unti you hear the conirmation tone. Deactivating ^ Make the ine ree once more or the hunt group. Lit the handset. j Enter the code (see the tabe o codes page 135). Z Wait unti you hear the conirmation tone. 127

128 OpenScape Voice unctions Marking the ast ine in the hunt group chain Sets the "stop hunt" ine in the hunt group chain. The system wi stop ooking or a ree ine in the hunt group chain ater it reaches this ine. Activating ^ Lit the handset. j Enter the code (see the tabe o codes page 135). Z Wait unti you hear the conirmation tone. Deactivating ^ Unmark the ine as the end o the hunt group chain. Lit the handset. j Enter the code (see the tabe o codes page 135). Z Wait unti you hear the conirmation tone. 128

129 OpenScape Voice unctions Reachabiity You can make either seria cas or simutaneous cas on severa sites. The eatures or this are Seria ca Parae ca Prerequisite: The service personne has conigured the respective eature or your main number in OpenScape Voice. Seria ca Managing number ists/activating seria ca ^ j Beore the seria ca number can be activated, a seria ca ist much be created. This can be prepared either by service personne or you can create it yourse ater. Up to six numbers can be entered in the ist or sites on which incoming cas incuding your main number shoud be signaed sequentiay. Each number can consist o up to 30 digits. Lit the handset. Enter the code or the edit mode (see code tabe page 135). The edit mode opens and you hear an announement with the oowing inormation: Feature name Current status (active/inactive) Number o numbers currenty on the seria ca ist You are prompted to do one o the oowing: Activate/deactivate the eature (ony i numbers are aready entered in the ist) Ca up the numbers currenty entered in the ist. Add or deete numbers Repeat the options in edit mode I the seria ca ist is sti empty, you are prompted to enter numbers in the ist. As soon as you have entered a vaid number, the seria ca can be activated. I the seria ca is activated, incoming cas are irst routed to your phone. I you do not answer within the timerame deined by the service personne, the next destination phone rings or the conigured period o time. 129

130 OpenScape Voice unctions The caer is inormed that the ca is being routed to another station. The connection is estabished with the irst phone that accepts the ca. I the ca is not answered by any phone, it is orwarded to the conigured orwarding destination (on no repy) or to a "rejection annountment". Parae ca Managing number ists/activating parae ca ^ j Beore the parae ca eature can be activated, a parae ca ist must be created. This can be prepared either by service personne or you can create it yourse ater. Up to six numbers can be entered in the ist or sites on which incoming cas incuding your main number shoud be signaed sequentiay. Each number can consist o up to 30 digits. Lit the handset. Enter the code or the edit mode (see code tabe page 135). The edit mode opens and you hear an announement with the oowing inormation: Feature name Current status (active/inactive) Number o numbers currenty on the parae ca ist You are prompted to do one o the oowing: Activate/deactivate the eature (ony i numbers are aready entered in the ist) Ca up the numbers currenty entered in the ist. Add or deete numbers Repeat the options in edit mode I the parae ca ist is sti empty, you are prompted to enter numbers in the ist. As soon as you have entered a vaid number, the parae ca can be activated. I the parae ca is activated, incoming cas are routed to your phone and a other destination phones in the parae ca ist. The connection is estabished with the irst phone that accepts the ca. I the ca is not answered by any phone, it is orwarded to the conigured orwarding destination (on no repy) or to a "rejection annountment". 130

131 OpenScape Voice unctions Activating/deactivating parae ca via code ^ j You can activate/deactivate the parae ca without having to change to edit mode. Prerequisite: You have aready entered numbers in the parae ca ist. Lit the handset. Enter the code to activate or deactivate the parae ca (see code tabe page 135). 131

132 OpenScape Voice unctions Parking a ca I you have answered a ca or a coeague and cannot orward it to him, you can park the ca. Park a ca [ You are conducting the ca. Let the other party know, e.g. that you are trying to connect him. j Enter the code or parking oowed by a ine number (see code tabe page 135). You receive a conirmation tone. The caer hears a waiting meody. ] Repace the handset Te your coeague that a ca or him is parked and give him the ine number. Unparking ^ To unpark the ca, your coeague must proceed as oows: Lit the handset. j Enter the unparking code (see code tabe page 135). He is prompted to enter a ine number. j Enter the speciied ine number. [ Your coeague is now connected with the waiting caer. 132

133 OpenScape Voice unctions Sient Monitoring I this unction has been conigured by service personne and enabed or the destination phone, you can join an active ca o an interna station and isten in unnoticed (muted) or with the knowedge o the target station (active). Active sient monitoring Station A and B are on a ca. You want to isten to the ca but so that Station B does not notice but so that you can sti tak to Station A. Your phone interna station A interna or externa station B ^ j You can hear and tak to station A. You can hear station B but cannot tak to him because he cannot hear you. Station A and B can hear and speak to each other. Lit the handset. Enter the code or active sient monitoring and the destination number (see code tabe page 135). You are connected to the ca and can isten. I necessary notiy station A. ] End the sient monitoring unnoticed by repacing the handset. 133

134 OpenScape Voice unctions Muted sient monitoring Station A and B are on a ca. You want to monitor a ca but so that neither station notices. Your phone interna station A interna or externa station B ^ j You can hear station A but cannot tak to him because he cannot hear you You can hear station B but cannot tak to him because he cannot hear you. Station A and B can hear and speak to each other Lit the handset. Enter the code or active sient monitoring and the destination number (see code tabe page 135). You are connected to the ca and can isten. ] End the sient monitoring unnoticed by repacing the handset. 134

135 Code tabe or OpenScape Voice unctions OpenScape Voice unctions Ask your service personne to enter the atest codes in the oowing tabe. Print this page as an overview. Function Code Description Making anonymous cas o page 121 Making anonymous cas on page 121 Making anonymous cas temporariy on page 122 Making anonymous cas temporariy o page 122 List or seective ca acceptance page 123 List or seective ca rejection page 124 Rejecting anonymous cas page 125 Accepting anonymous cas page 125 Using abbreviated diaing page 126 Ca tracing page 126 Making a ine busy on page 127 Making a ine busy o page 127 End o hunt group chain on page 128 End o hunt group chain o page 128 Edit mode or seria ca page 129 Edit mode or parae ca page 130 Activating a parae ca page 131 Deactivating a parae ca page 131 Parking a ca page 132 Unparking a ca page 132 Active sient monitoring page 133 Muted sient monitoring page

136 Individua phone coniguration Individua phone coniguration User z N i nec.j Dispay Setting contrast The dispay has mutipe contrast eves that you can set according to your ight conditions. You can aso conigure this setting via the Web interace z page 151. Press the key shown. Enter and conirm the user password. Phone? Dispay? Contrast: = < or : Set and conirm the contrast Options = Save & exit 136

137 Individua phone coniguration Date and Time z This unction aows you to seect one o three dierent dispay modes or the date and manuay set the time i necessary. You can aso conigure these settings via the Web interace page 151. Setting the time N Press the key shown. User i nec.j Enter and conirm the user password. Date and time? Time = 14:44 j The time set is dispayed. Enter and conirm the time. Options = Save & exit User N i nec.j Setting the date Press the key shown. Enter and conirm the user password. Date and time? Date = j The date set is dispayed. Enter and conirm the date. Options = Save & exit 137

138 Individua phone coniguration User z N i nec.j Setting dayight saving time Prerequisite: Auto DST is deactivated page 139. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Date and time? Dayight saving = No Yes The time set is dispayed. Conirm the option shown. Options = Save & exit User z N i nec.j Setting the dierence between dayight saving and standard time Prerequisite: Auto DST is deactivated page 139. Enter the dierence to be used or dayight saving time. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Date and time? Dierence (mins) = 60 Options = Save & exit j The dierence set is dispayed. Enter and conirm the dierence between dayight and standard time in minutes. 138

139 Individua phone coniguration User z N i nec.j Automatic dayight saving time The Auto DST setting is provided or inormation purposes and can ony be changed by your service personne. You can aso access this inormation via the Web interace page 151. Press the key shown. Enter and conirm the user password. Date and time? User z N i nec.j Dayight saving time must be manuay set i a No is entered or Auto DST page 138. Time dispay ormat You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Locaity? Time ormat = 24 hours 12 hours (AM/PM) m The ormat set is dispayed. Seect and conirm the time ormat (12- or 24-hour dispay). Options = Save & exit 139

140 Individua phone coniguration User z N i nec.j Date dispay ormat You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Locaity? Date ormat = dd/mm/yyyy yyyy/mm/dd The ormat set is dispayed. Seect and conirm the ormat you want. Options = Save & exit 140

141 Individua phone coniguration Audio User z N i nec.j Voumes Use this seection to set the oowing voumes: Loudspeaker Ringer Handset Handsree Roover You can aso conigure this setting via the Web interace page 151. Exampe: Handset: Press the key shown. Enter and conirm the user password. Audio Voumes? Handset < or : Set and conirm the voume. Options = Save & exit 141

142 Individua phone coniguration User z N i nec.j Settings Room character To ensure that the other party can hear you propery in speakerphone mode, you can adjust the phone to the room acoustics by choosing one o the oowing room character conditions: "Norma", "Echoing", "Mued". You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Audio Settings? Room character = Norma Seect and conirm the room character in the context menu (or exampe, "Norma"). Options = Save & exit User z N Ringtone I your service personne has oaded suitabe ies to the phone, you can seect a reatone ie in *.mp3 or *.wav ormat or the ringer tone. I no individua audio ies are avaiabe the "pattern" ringtone is preset. You can aso conigure this setting via the Web interace page 151. Press the key shown. i nec.j Enter and conirm the user password. Audio Settings? 142

143 Individua phone coniguration Ringer ie Ringtone ie? Options = Save & exit User z N i nec.j Conirm the option shown. Seect required ringtone ie [1 ] or "pattern." You wi immediatey hear the associated ringer meody. Conirm current ringtone ie. Pattern meody You can aso conigure this setting via the Web interace page 151. Prerequisite: You have choosen the "pattern" ringtone, see page 142. Press the key shown. Enter and conirm the user password. Audio Settings? Ringer meody = 2 Save & exit Seect the required pattern meody [] between 1 and 8 (e. g. 4). You wi immediatey hear the corresponding Ringer meody. Conirm the seected Ringer meody. User z N i nec.j Pattern sequence You can aso conigure this setting via the Web interace page 151. Prerequisite: You have choosen the "pattern" ringtone, see page 142. Press the key shown. Enter and conirm the user password. 1. The phone dispays the current setting. 143

144 Individua phone coniguration Audio Settings? Ringer tone sequence = 2 Options = Save & exit User z N Seect the required Ringer tone sequence between 1 and 3 (e. g. 2) You immediatey hear the set Ringer meody with the seect Ringer tone sequence. Conirm the seected setting. Country setting or speakerphone mode Enter the country setting you preer or speakerphone mode here (see page 33). You can aso conigure this setting via the Web interace page 151. Press the key shown. i nec.j Enter and conirm the user password. Audio Settings? Open istening = Standard mode Options = Save & exit Seect and conirm the setting you want in the context menu ("Standard mode" or "US mode. 144

145 Individua phone coniguration User z N i nec.j Tone and indication with an unsecured voice connection Use this option to activate an aerting tone that you hear when a secure voice connection with the party you are currenty taking to ceases to be secure. The message "Nonsecure connection" aso appears. Prerequisite: Secure connection setup is the preerence set by your service personne. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the User password. Coniguration Connected cas Secure ca aert Yes Seect and conirm the option shown in the context menu. Save & exit 145

146 Individua phone coniguration Setting the anguage and country User z N i nec.j Seecting a anguage Use this menu option to seect the anguage or operator prompting. You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Locaity? Speech = Deutsch Engish Options = Save & exit The anguage set is dispayed. Seect and conirm to set the required anguage, in our exampe, Engish. 146

147 Individua phone coniguration You may choose rom the oowing anguages: 1. Bahasa Indonesia 2. Bahasa Maaysia 3. Brasieiro 4. Cataà 5. Ceština 6. Dansk 7. Deutsch 8. Engish 9. Engish(US) 10. Españo 11. Français 12. Hrvatski 13. Itaiano 14. Latviešu Vaoda 15. Lietuvių Kaba 16. Magyar 17. Nederands 18. Norsk 19. Poski 20. Português 21. Română 22. Sovencina 23. Sovenski Jezik 24. Srpski Jezik 25. Suomi 26. Svenska Türkçe Русски

148 Individua phone coniguration User Locaity? z N i nec.j Country-speciic settings Adapt your phone settings to suit the reevant countryspeciic conditions (or exampe, transmission parameters). You can aso conigure this setting via the Web interace page 151. Press the key shown. Enter and conirm the user password. Country = Germany United States Options = Save & exit The country set is dispayed. Seect and conirm to set the country [1], here US, or instance. You may choose rom the oowing countries 1. Argentina 20. Luxembourg 2. Austraia 21. Mexico 3. Austria 22. Netherands 4. Begium 23. New Zeaand 5. Brazi 24. Norway 6. Canada 25. Poand 7. China 26. Portuga 8. Chie 27. Russian Federation 9. Croatia 28. Singapore 10. Czech Repubic 29. Sovakia 11. Denmark 30. South Arica 12. Finand 31. Spain 13. France 32. Sweden 14. Germany 33. Switzerand 15. Hungary 34. Thaiand 16. India 35. United Kingdom 17. Ireand 36. United States 18. Itay 37. Vietnam 19. Japan 1. The phone dispays the current setting. 148

149 Individua phone coniguration User N i nec.j Network inormation This overview in the user area o the Service menu provides you with inormation about the IP address o the phone and the HTML address o the Web interace. It aso provides rea-time data about the network activity o the phone. Press the key shown. Enter and conirm the user password. Network inormation You can browse the oowing overview: IP Address: Dispays the IP address or name which was assigned to the phone in the network. WBM URL: HTTP address o the Web interace. This address is speciied in the address ine o the Internet browser and is used to ca the Web interace o the phone in the browser. DNS domain: The DNS domain that can be assigned to the teephone in addition to the IP address (e.g. my-openstage.phone/). LAN/PC-RX: The network or PC interace data packets received are iustrated dynamicay as coumns. LAN/PC-TX: The network or PC interace data packets sent are iustrated dynamicay as coumns. LAN/PC autonegotiated: [Yes No]: Dispays whether the network or PC interace data transer rate is set to automatic (Yes) or manua (?No). LAN/PC inormation: [ ] Mbit/s: Data transer rate o the network or PC interace. I an interace is not in use, Link down is dispayed. 149

150 Individua phone coniguration Resetting user data User v i nec. j The oowing user-speciic settings changed via the phone menu or the Web interace can be reset to actory settings. Dispay contrast Language setting Audio settings Voumes Settings Ca ists A entries are deeted. Programmabe keys A personaized programming is deeted (see aso page 63). Important: A data is reset without a warning tone. Initiating the reset Press the key shown unti the "Settings" tab is active. Conirm the option shown. Enter and conirm the user password. Reset Reset a user data Cance? or The user data is reset to actory settings. To cance the process. 150

151 Web interace Web interace Genera You can conigure a number o settings or your phone via the Web interace. Communication is via a secure HTTPS connection. Caing up the Web interace For more inormation on the IP address, the Web interace address, and how to connect the teephone to the network, reer to the section entited "Network inormation" page 149. To ca up the interace, open a Web browser and enter the oowing: address o the phone] [IP address o the phone] is the IP address o your phone. o the phone] [Name o the phone] which was assigned by service personne. You might receive a certiicate notiication rom the browser. Foow the instructions to downoad the certiicate. You wi be prompted to conigure a user password the irst time you ca up the Web interace page 111. You must og on with this password in uture every time you want to open the User Pages. Administrator Pages This area ets you conigure settings or administering your phone and the network environment. Access to the Administrator Pages is protected by the admin password. For more inormation, contact your service personne or reer to the administration manua. 151

152 Web interace User pages The Web interace homepage opens once you have entered and conirmed the phone s IP address: User menu User seection Phone inormation User ogin Highighted entry (current page) Menu heading Menu entry 1. Cick a menu heading to dispay the individua menu entries. Cick the menu heading again to cose the menu. 2. Cick a menu entry to open the corresponding orm. 3. Make the desired changes. 4. Cick the corresponding button to save or discard your changes. Button unctions "Login": Log on to the phone ater you have entered the user password "Submit": Appy changes "Reset": Reset origina vaues "Reresh": Update the vaues. "Logout": Log o the phone 152

153 Web interace User menu A settings that you can make via the Web interace s user menu can aso be made via the phone s user menu User Pages User ogin V page 111 Date and time Loca time V page 137 Loca date (day, month, year) V page 137 Use dayight saving V page 138 Dierence (minutes) V page 138 Auto time change V page 139 Audio Ringer meody (V page 143) Ringer tone sequence (V page 143) Ringtone ie (V page 142) Room character (V page 142) Open istening (V page 144 Coniguration Outgoing cas Autodia deay (seconds) V page 82 Aow caback: busy V page 53 Aow caback: no repy V page 53 Aow busy when diaing V page 84 Aow transer on ring V page 78 Aow immediate diaing page 39 Incoming cas Deecting Aow deection (V page 64 Deaut deect destination V page 64 Forwarding Settings Forwarding Favorites Destination 1 to Destination 5 V page 46 Forward a cas aowed V page 49 to V page 47 Forward on busy aowed V page 49 to V page 47 Forward on no repy aowed V page 49 to V page 47 No repy deay (seconds) V page 48 Aerts Visua aerts V page 67 Audibe aerts V page 67 Forwarding party page

154 Web interace Handing Aow ca waiting V page 74 Aow DND V page 110 Aow busy when diaing V page 84 CTI-Cas Aow auto-answer V page 79 Aow beep on auto-answer V page 79 Aow auto-reconnect V page 80 Aow beep on auto-reconnect V page 80 Connected cas Aow ca transer V page 77 Aow ca joining V page 44 Aow exit conerencev page 87 Aow hod reminder V page 69 Hod reminder deay (minutes) V page 69 Aow music on hod V page 70 Aow conerences V page 86 Aow secure ca aert V page 145 Togge associate page 75 Keyset Lines Ring deay (seconds) V page 105 Adresse [1] Primary ine [1] Ring on/o [1] Hot-/Warmine [1] Hot warm destination V page 96 Overview BLF Busy Lamp Fied: not or OpenScape Voice Phone Dispay Contrast V page 136 Program keys Norma Edit V page 56. Shited Edit V page 56. Key Modue (i avaiabe such as Program keys) Locaity Country V page 148 Language V page 146 Date ormat V page 140 Time ormat V page 139 [1] Inormation - read ony 154

155 Web interace Authentication Od password New password V page 111 Conirm password 155

156 Fixing probems Fixing probems Caring or your teephone Never aow the teephone to come into contact with cooring, oiy or aggressive agents. Aways use a damp or antistatic coth to cean the teephone. Never use a dry coth. I the teephone is very dirty, cean it with a diuted neutra ceaner containing suractants, such as a dish detergent. Aterwards remove a traces o the ceaner with a damp coth (using water ony). Never use ceaning uids containing acoho or pastic-damaging detergents to cean the teephone. The use o scouring agents is aso orbidden. Troubeshooting Pressed key does not respond: Check i the key is stuck. I the teephone is ocked repdia keys cannot be used. This aso appies when emergency numbers or predeined numbers rom the dia paned are stored on them. Check whether your teephone is ocked ("Phone ocked. To unock enter the PIN" appears on the screen). I the phone is ocked unock it. The phone does not ring on ca: Check whether the ringtone is deactivated (see icon in the status bar on the dispay page 109). I it is deactivated, activate the ringtone. You cannot dia a number: Check whether you teephone is ocked ("Phone ocked" appears on the screen. To unock enter the PIN.). I the phone is ocked, unock it. To correct any other probems: First contact the reevant service personne. I the service personne are unabe to correct the probem, contact Customer Service. Contact partner in the case o probems Contact your service personne i a aut persists or more than ive minutes, or exampe. 156

157 Fixing probems Labeing keys The oowing options are avaiabe or abeing keys o the OpenStage 15 and/or OpenStage Key Modue 15 with the unctions assigned to them or the saved numbers on them: Labeing By hand: Labeing strips are suppied with your OpenStage 15 and OpenStage Key Modue 15. Note the unction or name in the white ied on the strip and insert the strip on your OpenStage 15 or OpenStage Key Modue 15. With a computer via the Internet: You can ind the "onine abeing too" together with the user interace at Seect the appropriate key abeing too in your anguage. You can use the too onine via the browser or you can downoad it or oca use. 157

158 Loca user menu Loca user menu Opening the user menu on the phone To open the user menu, press the N key. On the Settings tab, seect the User menu option. You are prompted to enter the User password page 111. Conirm this with OK. The options o the user menu are avaiabe. User menu dispay The majority o settings that can be made via the user menu on the phone, can aso be made via the web interace page 151. Changes are usuay conirmed using the Save & exit option or discarded using the Exit (no save) option. The options grayed out are not avaiabe on the OpenStage 15 or have no unction.! User Date and time? Time = hh:mm page 137 Date = DD.MM.YYYY page 137 Dayight saving = Yes page 138 No? Return? Dierence (mins) = mm page 138 Auto DST = Yes/No page 139 Save& exit Exit (no save)! Audio? Voumes? Loudspeaker = page 141 Ringer = page 141 Handset = page 141 Headset = Handsree = page 141 Roover = page 141 Save& exit Exit (no save) Settings? Ringtone = Ringtone ie page 142 Pattern? Ringer1.wav? Ringer2.wav? 158

159 Loca user menu Ringer3.wav? Ringer4.wav? Ringer5.wav? Ringer6.wav? Return? Ringer meody = 2 page 143 1? 2? 3? 4? 5? 6? 7? 8? Return? Ringer tone sequence= 1 page 143 1? 2? 3? Return? Room character = Norma page 142 Norma? Echoing? Mued? Return? Open istening = Standard mode page 144 Standard mode? US mode? Return? Save& exit Exit (no save) Return?! Coniguration? Outgoing cas? Autodia deay = 6 page 83 1? 2? 3? 4? 5? 6? 7? 8? 9? Return? Caback: busy = Yes page 53 No? 159

160 Loca user menu Return? Caback: no repy = Yes page 53 No? Return? Busy when diaing = Yes page 84 No? Return? Transer on ring = Yes page 78 No? Return? Immediate diaing = Yes page 39 No? Return? Save & exit Exit (no save) Incoming cas? Deecting? Aow deection = Yes page 64 No? Return? Deaut destination = page 64 Deect to DSS = Yes/No [1] page 65 Save & exit Exit (no save) Forwarding? Settings? A cas = O page 46 On? Return? Destination = Destination 1 to Destination 5 Edit avorites? Return? Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Busy = O page 46 On? Return? Destination = Destination 1 to Destination 5 Edit avorites? Return? Destination 1 Destination 2 Destination 3 [1]. Inormation - read ony 160

161 Loca user menu Destination 4 Destination 5 No repy = O page 46 On? Return? Destination = Destination 1 to Destination 5 Edit avorites? Return? Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Duration = 16 Save & exit Exit (no save) Aerts Visua aerts = No page 67 On? Return? Audibe aerts = No page 67 On? Return? Forwarding party = Dispay ast page 50 Dispay irst? Dispay ast? Return? Save & exit Exit (no save) Handing? Aow ca waiting = Yes page 74 No? Return? Aow DND = Yes page 110 No? Return? Busy when diaing = Yes page 84 No? Return? Save & exit Exit (no save) CTI cas? AutoAnswer = Yes page 79 No? Return? AutoAnswer beep = Yes page 79 No? 161

162 Loca user menu Return? AutoReconnect beep = Yes page 80 No? Return? Save & exit Exit (no save) Return? Connected cas? Aow ca transer = Yes page 77 No? Return? Aow ca joining = Yes page 44 No? Return? Aow exit con = Yes page 87 No? Return? Aow hod rem. = Yes page 69 No? Return? Hod rem. deay = 8 page 69 3? 4? 5? 6? 7? 8? 9? 10? 11? 12? 13? 14? 15? Return? Music on hod = Yes page 70 No? Return? Aow conerences =Yes page 86 No? Return? Secure ca aert = Yes page 145 No? Return? Togge associate =Yes page 75 No? Return? 162

163 Loca user menu Save& exit Exit (no save)! Keyset? Lines? Line (one o eight possibe) Ring deay = 0 page 105 Aow in overview = Yes No? Return? Hot warm action [1] = No action Hot warm dest = nnnn page 96 Adresse [1] = nnnn Ring on/o [1] = On Seection order [1] = 1 Save& exit Exit (no save) Return? Overview? Line (up to eight ines) Move down? Move to bottom? Use FPK order? Add a ines? Return? Save Do not save Return? Return? BLF? Busy Lamp Fied: not orhipath 8000 Return?! Phone? Dispay? Contrast = page 136 Save& exit Exit (no save) Program keys Press the key to be programmed Norma = Unaocated page 56 Unaocated? Further unctions, see page 166 Labe = predeined or customized Settings = unction-dependent Shited = Unaocated page 56 Unaocated? Further unctions, see page 167 [1]. Inormation - read ony 163

164 Loca user menu Labe = predeined or customized Settings = unction-dependent Save & exit Exit (no save) Key Modue (i avaiabe such as Program keys) Return? Locaity? Country = DE page 148 DE? Further countries, see page 148 Return? Language = Deutsch page 146 Deutsch? Further anguages, see page 147 Return? Date ormat = dd/mm/yyyy page 140 dd/mm/yyyy? yyyy/mm/dd? mm/dd/yyyy? Return? Time ormat = 24 hour page hour? 12 Hour (AM/PM)? Return? Save& exit Exit (no save) Security? User password = ******** page 111 Conirm password = Save & exit Exit (no save) Network inormation? Phone address = page 149 Web address = IP address = LAN RX = LAN TX = PC RX = PC TX = LAN autonegotiated = Yes LAN inormation = 10 Mbps u dupex PC autonegotiated = Yes PC inormation = Link down Exit (no save) 164

165 Loca user menu Reset? Reset a user data? page 150 Function key data = No? page 63 Yes? Return? Reset seected user data? page 63 Cance? Back? 165

166 Loca user menu Key unctions Norma You can program the oowing unctions on the Norma o the unction keys: Seected diaing Repeat diaing Forward a cas Forward no repy Forward busy Mute Ringer o Hod Aternate Bind transer ca Transer ca Deecting Shit Conerence Headset Do not disturb Group pickup Repertory dia Feature togge Mobiity Directed pickup Reease Caback Cance cabacks Consutation? Ca Waiting togge Immediate ring PreView Start appication Buit in wd 166

167 Loca user menu Shited You can program the oowing unctions on the Shited o the unction keys: Seected diaing Repeat diaing Aternate Bind transer ca Transer ca Deecting Conerence Repertory dia Reease Caback Cance cabacks Consutation? Start appication 167

168 Index Index A Accepting cas muti-ine Administration Aowing ca joining Aternating Appication Audio room character Autodia deay AutoReconnect B Busy override C Ca accepting deect ending orwarding hoding incoming rejecting transer Ca orwarding activating activating/deactivating programming Ca orwarding chain Ca orwarding inormation Ca ist Ca ists Ca og... 26, 54 Ca settings CTI cas muti-ine Ca waiting Ca waiting (second ca) Caback Cas CE marking... 2 Conerence Connecting parties Connection options Consutation Consutation ca rom second ca Context Context menus Contrast CTI D Date and Time Date ormat Dayight saving Dia pan Dispay contrast Do not disturb DSS ca ca deection DSS key consutation indirect pickup reject ca During cas muti-ine F Forced ogo Forwarding Forwarding primary ine Function key programmabe G Genera inormation Group ca H Hod unction Hod reminder tone Hot ine or ines

169 Index I Ide mode Immediate diaing... 39, 82 Important inormation... 2, 3 Incoming cas muti-ine K Keypad L Language settings LED dispay direct station seection keys unction keys Line preview Line utiization Lines hot/warm ine Locaity , 148 Location o the teephone... 3 Locking the phone Logging on and o as a mobiity user Logging on and o as a mobiity user M Maibox key... 13, 17 Making cas muti-ine Menu key... 13, 17 Microphone Missed cas Mobiity orced ogo ogon, ogo , 118 Muti-ine accepting cas busy override LED dispay... 20, 100 Muti-ine teephone Music on hod N Norma diaing O Open istening OpenScape Voice accepting anonymous cas ca tracing creating a ist or seective cas eature togge key Functions hunt group making anonymous cas parae ca parking reachabiity rejecting anonymous cas seria ca sient monitoring Operating instructions... 2 P Padock icon Parae ca Parking Party connection Phantom ine Phone settings Picking up the hed ca Primary ine Privacy Private ine Program/Service menu Programmabe unction key Programmabe sensor keys Programming ca orwarding

170 Index R Reachabiity Redia Rediaing muti-ine Repdia keys Ringer meody Ringer o Ringtone sequence S Second ca ignoring Second ca with consutation ca Secondary ine Security , 111 Sensor keys immediate ring Seria ca Service menu Setting the time Settings... 27, 136 Shared ine Sient monitoring Singe-ine teephone Speakerphone distance... 3 Speakerphone mode... 30, 33 U User interace OpenStage User password User support Using Ethernet switches Using network ports more eicienty W Warm ine or ines Web interace , 158 T Teephone maintenance Time dispay ormat Troubeshooting

171 Communication or the open minded Siemens Enterprise Communications Copyright Siemens Enterprise Communications GmbH & Co. KG Homannstr München Deutschand Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee o Siemens AG Reerence No: A31003-S2000-U The inormation provided in this document contains merey genera descriptions or characteristics o perormance which in case o actua use do not aways appy as described or which may change as a resut o urther deveopment o the products. An obigation to provide the respective characteristics sha ony exist i expressy agreed in the terms o contract. Avaiabiity and technica speciications are subject to change without notice. OpenScape, OpenStage and HiPath are registered trademarks o Siemens Enterprise Communications GmbH & Co. KG. A other company, brand, product and service names are trademarks or registered trademarks o their respective hoders.