Thank you for your interest in the post of HR Systems and Services Manager based in RHS Garden Wisley.

Transcription

1 RHS Recruitment RHS Garden Wisley Woking, Surrey, GU23 6QB Recruitment Line: Fax: Thank you for your interest in the post of HR Systems and Services Manager based in RHS Garden Wisley. To apply, please complete the RHS Application Form and send with your CV and a covering note highlighting how you match the knowledge, experience and skills requirements of the role to: recruitment@rhs.org.uk. Please ensure you attach a completed Equal Opportunities Form from the downloads section. Your application should arrive by 4pm on the closing date which is Friday 25 th July If your application is successful, you will hear from us within four weeks of the closing date. In order for us to use our resources as effectively as possible, we have had to take the difficult decision not to contact candidates whose applications are unsuccessful and therefore, if you do not hear from us within this period, please be advised that we have not been able to shortlist your application on this occasion. Thank you for your interest and we wish you every success in your application. Reg charity no /SC038262

2 JOB DESCRIPTION Job Title: Department/Division: Reports to: Hours of Work: Location: HR Systems & Services Manager Human Resources Senior HR Business Partner Operations 35 hours per week (9.00am 5.00pm) Wisley Staff reports: HR Systems & Services Administrators (2.8 FTE) Job Purpose: Dimensions: Responsible for leading the transactional and administrative support team. They will ensure delivery of all transactional HR Services to line management, and employees within the RHS. The role ensures the effective customisation and implementation of processes, working with the business to provide data and necessary inputs to enhance their effectiveness in decision making. Responsible for providing direction in managing the design, implementation and maintenance of the Human Resource Information Systems, so the required outputs are delivered to time and to RHS standards. Working as part of a team of 11 HR staff based over 2 sites. Management responsibility for the Systems & Services Team, Service provision to approximately 750 permanent and 100 temporary/casual employees over 6 locations

3 Accountabilities 1. Develop with the Head of HR, the HRIS strategy, including defining the requirements and roll out of the remaining modules of the HRIS system 2. Manage and develop the HR Systems & Services function and team (3 HR S&S Administrators) to ensure service standards are adhered to and maintain a culture of continuous improvement 3. Manages the implementation, maintenance and on-going development of the HR database (itrent) to ensure accurate and efficient processing of current, future and former records and to meet the changing needs of the business 4. The review, development and delivery of scheduled and ad-hoc reports and management information to enable business decision making 5. Understands the needs of the RHS and is able to support the development and redesign of HR processes to meet those needs 6. Defines, communicates and manages Service Level Agreements (SLAs) for all major transactional services 7. Manages benefits processing and renewals to ensure best value for the RHS 8. To adhere to current Health & Safety legislation and best practice in accordance with the Society s Health and Safety Policy Statement. 9. Responsibility for ensuring, so far as is reasonably practicable, the health, safety and welfare of their staff and volunteers; and that the activities for which they are responsible do not expose anyone to risks to their health or safety. Specific areas of responsibility include: ensuring staff and volunteers are adequately supervised, trained and provided with adequate instruction and information to carry out their work safely; ensuring that RHS procedures are followed and risk assessments are carried out; and procedures are in place to deal with emergencies. 10. To undertake any other duties as may reasonably be required of you in the post

4 PERSON SPECIFICATION HR Systems & Services Manager KNOWLEDGE 1. High level expertise in service delivery 2. Human Resource Information Systems DESIRABLE: 3. itrent database 4. CIPD or equivalent EXPERIENCE 5. Demonstrable experience as a specialist or generalist HR practitioner with a good overall understanding of HR processes and procedures 6. Proven track record in customer service 7. People management in a HR environment 8. Design, delivery and implementation of HRIS processes 9. Renewal and negotiation of benefits 10. Managing annual pay review DESIRABLE: 11. Mix of private and not for profit experience 12. Expertise in service centre environments and service centre delivery SKILLS - JOB COMPETENCES 13. Numerate and able to analyse data for trends and changes 14. Microsoft Word and Excel at an 'Intermediate' level including producing reports and formatting letters 15. Report writing for senior management team 16. Exceptional communication skills and ability to adapt style to suit audience 17. Ability to multi-task and deliver multiple deadlines 18. Occasional travel overnight as required, usually up to 7 days per year

5 SKILLS - RHS COMPETENCES Planning (level 3) Able to plan own work and the work of others in the short and medium term Plans may cover a number of different or related activities Change (level 4) Leads change at departmental level Identifies and removes barriers to change Managing (level 4) Motivates the team by setting objectives and delegating responsibilities Provides management and support to ensure targets are met and individual performance is developed Decisions (level 4) Able to integrate a range of information and knowledge to assess the best course of action Ensures decisions are supported by involving key individuals Teamwork (level 3) Creates and promotes team environments Uses teams to tackle important issues and problems Communication (level 3) Able to adapt own communication skills to varied situations Communication involves a high degree of influence and motivation of others Commitment (level 3) Monitors own and team performance against departmental goals Identifies and addresses problems Development (level 3) Leads by example and encourages others to develop Provides feedback and help to team members/colleagues Customer Care (level 3) Actively seeks feedback on own/team performance and identifies opportunities to improve customer care within own role and/or team. Encourages and motivates self and others to exceed customer expectations Shaded areas indicate two/three RHS Competences that are particularly important for this role. They are addressed by the applicant, as part of the recruitment process. Numbers denote the level required on the RHS Competency Framework. 1=lower, 5=higher SKILLS - RHS MANAGEMENT COMPETENCES Leadership Measures an individual s ability to lead their team at the right level as defined in their job description. To engage and motivate their team, cascade the necessary messages and communications from the top, be approachable and listen, feedback the ideas and views of their team to their manager and take responsibility for the work of their team and encourage cross team working. Resources Measures an individual s ability to manage the resources within their control again, at the right level as defined in their job description. To understand what resources they have, to plan the use of these to meet team needs and objectives, to use them effectively and efficiently, to cut down on wastage of time, effort, cost etc, to review working practices and ensure they are appropriate and effective, to manage these resources when things change and to practice budgetary control.