JOB DESCRIPTION. Operations and Service Delivery Manager
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- Meghan Hensley
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1 JOB DESCRIPTION Job Title: IT Technical Analyst Department/Division: Information Technology Reports to: Location: Direct reports: Job Purpose: Dimensions: Operations and Service Delivery Manager London n/a Recommending and developing RHS system security and integrity. Exploring and recommending opportunities with new and existing Microsoft technical developments, and other industry leading suppliers, under the direction of the Operations & Service Delivery Manager. Implementing IT projects and providing support to new and existing systems and applications. Provide levels 2 to 4 technical support. Investigate and recommend technical solutions to proposed developments to ensure they meet the necessary standards set by the Society. Support the Operations & Service Delivery Manager to meet service expectations and make improvements where necessary. Accountabilities: 1. Perform the day to day administration of applications and systems, including, but not confined, to Exchange, SAN, AD and VMWare. 2. Support the Operations & Service Delivery Manager to research, recommend and implement security strategies and changes to enhance systems security. 3. Perform periodic risk analysis reviews and report on the security and resilience of the organisation s infrastructure and information systems.
2 4. Under the guidance of the Operations and Service Delivery Manager develop best practice on IT security issues. 5. Review network security penetration testing of systems and implement fixes as necessary. 6. Carry out network security audits and testing, and make recommendations to the Operations & Service Delivery Manager. 7. Working with IT Project Managers, implement technical requirements of key IT projects. 8. Support the Operations & Service Delivery Manager to review the IT budgets. 9. Provide 2 nd to 4 th line support by investigating and resolving issues escalated by the IT Help Desk or recommending solutions. 10. Support the management of planned upgrades to firmware and software. 11. Participate in the development and implementation of the Business Continuity/Disaster Recovery Plan. 12. Participate in the ongoing testing of the Business Continuity/Disaster Recovery Plan. 13. To be available on a stand-by basis during periods of peak activity or business criticality. Regular on call duties are optional. 14. Keep up to date with current and future IT issues and trends, both internally and externally. 15. Adhere to current Health and Safety legislation and best practice in accordance with the Society s Health and Safety Policy Statement. 16. Undertake any other duties as may reasonably be required of you in the post.
3 PERSON SPECIFICATION IT Technical Analyst KNOWLEDGE: ESSENTIAL: 1. Windows Server 2012 R2 2. Exchange 2010 and above 3. IIS 7.0 and above 4. VMware Technology 5. TCP / IP 6. SQL Server 2008/ PowerShell 2.0 DISIRABLE: 8. Remote Desktop Services 9. SAN, preferably HP 3PAR & MSA 10. Firewalls Cisco ASA 11. Microsoft SCCM/SCOM Citrix XenApps Degree in Computer Science 14. Microsoft accreditations EXPERIENCE: ESSENTIAL: 15. Extensive technical experience of IT environments 16. Experience of IT contingency planning SKILLS JOB COMPENTENCES ESSENTIAL: 17. Ability to influence and advise department members 18. Thorough and methodical researcher 19. Negotiator, particularly with external suppliers 20. Ability to communicate accurately and effectively in verbal or written English 21. Available to travel to RHS locations and suppliers as required 22. Available to stay away overnight as required
4 SKILLS RHS COMPENTENCES Planning (level 4) Able to plan strategically to meet department/divisional long-term goals Takes into account impact on others Change (level 3) Leads and encourages others to implement change Considers the impact of change Managing (level 3) Provides accurate and balanced feedback to others Encourages colleagues and team to take responsibility Decisions (level 4) Able to integrate a range of information and knowledge to assess the best course of action Ensures decisions are supported by involving key individuals Teamwork (level 3) Creates and promotes team environments Uses teams to tackle important issues and problems Communication (level 3) Able to adapt own communication skills to varied situations Communication involves a high degree of influence and motivation of others Commitment (level 4) Generates commitment within the team to achieve departmental/divisional goals Addresses problems across functions and works to solve them Development (level 3) Leads by example and encourages others to develop Provides feedback and help to team members/colleagues
5 Customer Care (level 3) Actively seeks feedback on own/team performance Encourages and motivates self and others to exceed customer expectations Shaded areas indicate two/three RHS Competences that are particularly important for this role. They are addressed by the applicant, as part of the recruitment process. Numbers denote the level required on the RHS Competency Framework. 1=lower, 5=higher
6 INFORMATION SHEET IT Technical Analyst Location: 80 Vincent Square, London, SW1P 2PE Hours of Work: Holidays: Salary: 35 hours per week, , Monday to Friday, with one hour for lunch. On-call and extended hours support will be required. 25 days per annum Circa 32-36,000 per annum The Society also offers the following benefits: Competitive occupational pension scheme: After 3 months service you are able to join the Society s Group Personal Pension Plan. Life assurance of twice salary Access to all RHS Gardens and Partner Gardens Complimentary tickets for all RHS Shows, i.e. Chelsea and Hampton Court Palace Flower Shows Discount at RHS Shops, currently 20%. (There is no discount when you use vouchers) Receipt of The Garden on monthly basis Eligible to join the Private Medical Insurance scheme (currently BUPA) on a voluntary purchase basis Free car parking (not available at London offices) Annual leave: Flexibility to purchase an extra five days' leave in addition to the allowance indicated above or sell five days annual leave for extra income, by arrangement. Annual leave entitlement increases Annual leave increases to 28 days from 1 January after three years continuous service and 30 days after ten years continuous service.
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