EASTERN ARIZONA COLLEGE Leadership for Organizational Development

Transcription

1 EASTERN ARIZONA COLLEGE Leadership fr Organizatinal Develpment Curse Design Curse Infrmatin Divisin Cunseling Curse Number CSL 111 Title Leadership fr Organizatinal Develpment Credits 2 Develped by Patricia A. Burke, MAOM/ Revised by Patricia Wisner Lecture/Lab Rati 2 Lecture/0 Lab Transfer Status ASU NAU UA PRM Departmental Elective Elective Credit Elective Credit Activity Curse N CIP Cde Assessment Mde Pre/Pst Test (20 Questins/20 Pints) Semester Taught Upn Request GE Categry Nne Separate Lab N Awareness Curse N Intensive Writing Curse N Prerequisites Nne Educatinal Value This curse is designed t prvide students with a general intrductin int the explratin f basic leadership skills as applied t cmmunity develpment. Descriptin A first curse in leadership fr rganizatinal develpment designed t prvide students with cmmunicatin, rganizatinal management, and leadership skills. Supplies Nne EASTERN ARIZONA COLLEGE Leadership fr Organizatinal Develpment Equal Opprtunity Emplyer and Educatr

2 Cmpetencies and Perfrmance Standards 1. Gain understanding f characteristics fr highly effective leadership Learning bjectives What student will learn as he/she masters the cmpetency: a. Discuss and clarify the supervisr s rle. b. Identify the different types f supervisrs and their effects n emplyees. c. Recgnize what emplyees want besides a paycheck and the supervisr s impact n these wants. d. Identify the fundamental skills and cmpetencies f an effective supervisr. e. Analyze leadership strengths and weaknesses and create an individual develpment plan. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins successful cmpletin f final exam Student perfrmance will be successful when: Student describes supervisr s rle Student identifies the different types f supervisrs and their effects n emplyees. Student recgnizes what emplyees want besides a paycheck and his/her impact n meeting these wants. Student identifies the fundamental skills and cmpetencies f an effective supervisr. Student analyzes his/her leadership strengths and weaknesses and creates an individual develpment plan. 2. Gain understanding f the rle f plicies and prcedures and pertinent paperwrk in an effective rganizatin Learning bjectives What student will learn as he/she masters the cmpetency: a. Review Supervisr Handbk. b. Analyze frequently-used frms and apply t varius cmmn scenaris in the wrkplace. c. Differentiate between perfrmance management and perfrmance appraisal. d. Review best practices fr written cmmunicatins s, gals, agendas, prpsals, and terminatins. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins successful cmpletin f final exam Student perfrmance will be successful when: Student reviews Supervisr Handbk Student analyzes frequently-used frms and applies t varius cmmn scenaris in the wrkplace EASTERN ARIZONA COLLEGE Leadership fr Organizatinal Develpment Equal Opprtunity Emplyer and Educatr

3 Student differentiates between perfrmance management and perfrmance appraisals. Student reviews best practices fr written cmmunicatins s, gals, agendas, prpsals, and terminatins. 3. Demnstrate effective cmmunicatin skills Learning bjectives What student will learn as he/she masters the cmpetency: a. Discuss hw effective cmmunicatin helps a team. b. Explain the impact f bdy language n message receptin. c. Identify barriers t listening. d. Demnstrate active listening skills e. Practice direct and assertive expressin using I statements. f. Understand the impact f stress and emtin n cmmunicatin. g. Apply stress-reducing techniques t real-life situatins. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins successful cmpletin f final exam Student perfrmance will be successful when: Student discusses hw effective cmmunicatin helps a team Student explains the impact f bdy language n message receptin Student identifies barriers t listening Student demnstrates active listening skills Student practices direct and assertive expressin using I statements Student understands the impact f stress and emtin n cmmunicatin. Student applies stress-reducing techniques t real-life situatins. 4. Gain and understanding f the regulatry structure f Indian Gaming and the purpse fr regulatin. Learning bjectives What student will learn as he/she masters the cmpetency: a. Identify the varius regulatry agencies at the lcal, state and federal levels. b. Discuss the rle f gaming regulatins. c. Cmpare and cntrast hw Regulatrs view Operatins persnnel and hw Operatins persnnel views Regulatrs. d. Explain hw an emplyee can be regulatry-minded. e. Identify cmmn gals f Regulatrs and Operatins persnnel. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins EASTERN ARIZONA COLLEGE Leadership fr Organizatinal Develpment Equal Opprtunity Emplyer and Educatr

4 successful cmpletin f final exam Student perfrmance will be successful when: Student identifies the varius regulatry agencies at the lcal, state and federal levels Student discusses the rle f gaming regulatins Student cmpares and cntrasts hw Regulatrs view Operatins persnnel and hw Operatins persnnel view Regulatrs Student explains hw an emplyee can be regulatry-minded Student identifies cmmn gals f Regulatrs and Operatins persnnel 5. Using caching, cunseling and mentring t imprve perfrmance Learning bjectives What student will learn as he/she masters the cmpetency: a. Articulate hw leaders can help emplyees reach their ptential. b. Discuss the difference between perfrmance and behavir prblems and give examples f each. c. List underlying causes f prblem behavir. d. Describe supervisr-created situatins that lead t prblems. e. Define caching, cunseling and mentring. f. Analyze scenaris and determine suitability fr caching, cunseling, and mentring. g. Practice cunseling an emplyee using the Crucial Cnversatin technique. h. Determine mentring ptential. i. Explain why leadership style shuld be linked t the situatin f the emplyee. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins successful cmpletin f final exam Student perfrmance will be successful when: Student articulates hw leaders can help emplyees reach their ptential Student discusses the difference between perfrmance and behavir prblems and gives examples f each. Student lists underlying causes f prblem behavir. Student describes supervisr-created situatins that lead t prblems. Student defines caching, cunseling and mentring. Student analyzes scenaris and determines suitability fr caching, cunseling and mentring. Student practices cunseling and emplyee using the Crucial Cnversatin technique. Student determines if he/she has mentring ptential. Student explains why leadership style shuld be linked t the situatin f the emplyee. EASTERN ARIZONA COLLEGE Leadership fr Organizatinal Develpment Equal Opprtunity Emplyer and Educatr

5 6. Recgnize the imprtance f clear and meaningful expectatins and effective evaluatins in perfrmance management and the legal implicatins f subpar perfrmance management prcesses. Learning bjectives What student will learn as he/she master the cmpetency: a. Discuss the leader s bligatin t set department standards. b. Define perfrmance expectatins. c. Identify the challenges t perfrming effective evaluatins. d. List the keys t effective evaluatins. e. Discuss the legal implicatins f subpar perfrmance management prcesses. f. Reslve t maintain necessary dcumentatin fr discipline and unemplyment hearings. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins successful cmpletin f final exam Student perfrmance will be successful when: Student discusses the leader s bligatin t set department standards. Student defines perfrmance expectatins. Student identifies the challenges t perfrming effective evaluatins. Student lists keys t effective evaluatins. Student discusses the legal implicatins f subpar perfrmance management prcesses. Student reslves t maintain necessary dcumentatin fr discipline and unemplyment hearings. 7. Gain an understanding f a true team and hw t build and lead a high perfrmance team. Learning bjectives What student will learn as he/she masters the cmpetency: a. Discuss why teams are imprtant in tday s wrkplace. b. Cmpare and cntrast dependent, independent, and interdependent wrk grups. c. List the characteristics f a high perfrmance team. d. Identify the benefits f a team. e. Review the life cycle f a team. f. Determine the stage f an existing team and what the leader can d t help take the team t the next level. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins successful cmpletin f final exam Student perfrmance will be successful when: Student discusses why teams are imprtant in tday s wrkplace EASTERN ARIZONA COLLEGE Leadership fr Organizatinal Develpment Equal Opprtunity Emplyer and Educatr

6 Student cmpares and cntrasts dependent, independent and interdependent wrk grups Student lists the characteristics f a high perfrmance team Student identifies the benefits f a team Student reviews the life cycle f a team Student determines the stage f an existing team and what he/she can d t help take the team t the next level 8. Gain an appreciatin f the individuals that make up a team and that diversity strengthens teams. Learning bjectives What student will learn as he/she master the cmpetency: a. Explain why bth task and prcess are imprtant fr team effectiveness. b. Identify primary persnality type. c. Demnstrate cllabrative prblem slving. d. Evaluate team effectiveness using the Quick Check Instrument. e. Demnstrate practices active listening techniques. f. Determine which characteristics f high perfrmance teams t cncentrate n t increase team effectiveness. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins successful cmpletin f final exam Student perfrmance will be successful when: Student explains why bth task and prcess are imprtant fr team effectiveness Student identifies his/her primary persnality type Student demnstrates cllabrative prblem slving Student evaluates team effectiveness using the Quick Check Instrument Student practices active listening techniques Student determines which characteristics f high perfrmance teams t cncentrate n t increase his/her team s effectiveness 9. Recgnize the imprtance f public speaking in leadership and strive t imprve current public speaking skill level. Learning bjectives What student will learn as he/she master the cmpetency: a. Discuss hw cmmn the fear f public speaking is. b. List the symptms f an anxiety attack. c. Explain the methd f systematic desensitizatin and its rle in vercming a fear f public speaking. d. Review cmmn relaxatin techniques. e. Identify elements f an effective presentatin. f. Frmulate strategies fr cnnecting with an audience. EASTERN ARIZONA COLLEGE Leadership fr Organizatinal Develpment Equal Opprtunity Emplyer and Educatr

7 g. Prepare and give a 5-7 minute presentatin. Perfrmance Standards Student will demnstrate his/her cmpetence by: cmpleting unit assignments during the semester participating in class discussins and demnstratins successful cmpletin f final exam Student perfrmance will be successful when: Student discusses hw cmmn the fear f public speaking is Student lists the symptms f an anxiety attack. Student explains the methd f systematic desensitizatin and its rle in vercming a fear f public speaking. Student reviews cmmn relaxatin techniques Student identifies elements f an effective presentatin Student frmulates strategies fr cnnecting with an audience. Student prepares and gives a 5-7 minute presentatin. Types f Instructin Lecture and grup discussins, guest speaker presentatins, structured grup exercises, rle-playing n tpics relevant t surce cntent. Grading Infrmatin Grading Scale A 90% - 100% B 80% - 89% C 70% - 79% D 60% - 69% F Belw 60 % EASTERN ARIZONA COLLEGE Leadership fr Organizatinal Develpment Equal Opprtunity Emplyer and Educatr