Ambulance Victoria. Position Description

Transcription

1 Position Description Position Title: Clinical Support Manager Division: Quality & Education Services Department: Clinical Operations Reports To: Manager Clinical Operations Direct Reports: Clinical Support Officers Employment Conditions: ( & Administrative Staff) Enterprise Agreement 2010 Primary Objective: Participating as a member of the Regional and QES teams, this position is responsible for providing expert, specialist clinical advice, support and education to the specified portfolio region to improve state-wide clinical and operational performance and emergency ambulance service delivery to the community. This includes coordinating and facilitating the implementation of statewide clinical programs and operational education programs for Paramedics and volunteers, and identifying trends and facilitating improvements in line with Clinical Quality Assurance and Clinical Risk frameworks. Responsibility for Quality: To take responsibility for improving quality processes using continuous improvement philosophies and practices, thereby increasing value to the customers and the organisation Expected Behaviours These statements of expected behaviours, are based on AV s commitment to building a more effective culture and focus on developing four constructive styles: Achievement, Self-Actualising, Humanistic Encouraging and Affiliative Achievement Self-Actualising Humanistic-Encouraging Affiliative Achieves self set goals Receptive to change Encourages growth and development in others Cooperative Believes that individual effort is important Creative problem solver Resolves conflicts constructively Friendly Accepts and shares responsibility Non-defensive Trustworthy Genuine in concern for others Takes on challenging tasks Self respecting Involves others in decision making Accepts change Insightful in diagnosing problems Motivates by serving as a role model Page 1 of 6

2 Position Scope Budget: Designated Region Clinical Operations core recurrent expenditure Financial Delegation: Other Managers as per AV s Delegations Manual (TBC) Commuted Availability Allowance: Level 1 Occupational Health & Safety Understand, observe and adhere to all safe working procedures and maintain safe work practices Provide and promote an occupational environment that is responsive to the health, safety and welfare needs of employees, contractors and the general public Ensure the Occupational Health and Safety System and OH&S Risk Processes are adhered to Equal Employment Opportunity Understand, support and adhere to the principles covered in the AV Workplace Respect Policy Ensure direct and indirect reports are aware of, understand and uphold the principles and requirements of the AV Workplace Respect Policy Monitor the working environment to ensure that acceptable standards of conduct are maintained at all times, including taking appropriate action if unacceptable conduct is observed Provide and promote a climate of mutual respect, dignity and fairness free from discrimination, harassment, victimisation, bullying and violence for AV employees, contractors, volunteers and the general public Key Contacts Internal Clinical Education, Operational Quality & Improvement, Specialist Services, Regional Managers, Team Managers, Group Managers, Clinical Support Officers, Operational staff, Ambulance First Responders, Contractors other divisional/departmental staff across AV External Committees of and Emergency arrangements with the prescribed Regional Department of Health, other Emergency and Health Services organisations, Hospitals, general public Page 2 of 6

3 Key Responsibilities Key Result Area Clinical Performance Clinical Program Support & Education Key Accountabilities Provide expert, specialist clinical advice, support and education to the specified portfolio region to improve state-wide clinical and operational performance and emergency ambulance service delivery to the community Monitor and report on the clinical performance of Paramedics (incl. Graduates) and Ambulance First Responders within the portfolio region In conjunction with the relevant Manager, develop individual plans to address performance gaps and continuously improve individual and team clinical performance and education Ensure the completion of education and clinical reports, reviews and investigations within the endorsed timeframes Ensure the quality and completeness of clinical reviews and investigations undertaken by the Clinical Support Officer, endorsing recommendations for clinical related issues and liaising with the relevant Team Manager / Group and Regional Manager prior to submission to Operational Quality & Improvement Oversee the Clinical Support Officers activities in the implementation of recommendations from clinical reviews Report on compliance and non-compliance against approved clinical standards to the Regional Team and Manager Clinical Operations, identifying and developing solutions and Regional plans to address non-compliance issues, and coordinating the implementation of these Ensure all operational staff operate within approved individual scope of practice and qualifications, identify significant variations to clinical practice, and propose individual plans for improvement to the designated Regional Manager Support the development and manage the implementation of regional key state-wide clinical projects and initiatives as designated Provide high level advice into the development of clinical learning programs and materials statewide Coordinate the delivery of regional clinical programs and sessions as required, ensuring presentation delivery is consistent and in accordance with Clinical Education standards and program materials Implementation of new statewide clinical education programs and initiatives for Paramedics and Ambulance First Responders Proactively identify learning and development opportunities related to clinical practice within the portfolio region, developing improvement strategies and providing recommendations to Clinical Education or Operational Quality & Improvement Provide high level advice in the selection of staff to undertake approved education programs (e.g. MICA) in collaboration with other members of the Regional Team Support the credentialing of regional operations staff in accordance with AV policy and processes, including the authorisation of Ambulance First Responders and operations staff completing the Clinical Induction, Bridging or Remedial (CIBoR) program Quality Assurance & Monitor clinical standards and performance in the designated region, including any trends, and work with the Regional and Page 3 of 6

4 Key Responsibilities Key Result Area Clinical Risk Key Accountabilities QES teams to facilitate improvements in line with AV s Clinical Risk framework Operational Response Respond to multi casualty/major incidents to co-ordinate as Health Commander as required Undertake responsibilities as identified in the AV Emergency Response Plan Provide ad-hoc clinical response in exceptional circumstances Relationship & Engagement Leadership & Performance Budget/Financial Represent AV as required in a range of external forums and events to ensure a collaborative approach to clinical related ambulance matters Participate in various internal meetings, forums and working groups, providing specialist clinical input and recommendations Proactively build strong engagement with local communities, health partners, hospital networks, the Department of Health and other government agencies Proactively build strong engagement with the Regional team, internal stakeholders, Ambulance First Responders, Auxiliaries and Co-responders, and develop and maintain strong clinical internal and external stakeholder relationships at a regional level including statewide representation Provide strong and effective leadership and management to direct reports in the region by fostering a performance based, collaborative culture focussed on continuous improvement and commitment to best practice clinical standards Coach and mentor direct reports in the provision of advice and recommendations to AV staff related to clinical and education matters Construct performance development plans in conjunction with direct reports to set performance direction and highlight training and development needs Regularly monitor and assess performance of direct reports to provide constructive feedback and highlight development needs Resolve or refer grievances (both clinical and non-clinical) and complaints in line with delegated responsibility and AV grievance and complaint handling procedures to minimise negative effects on employees and the organisation s operations Ensure the delivery of clinical support services within the designated and approved departmental budget and seek sign off from the Manager Clinical Operations where expenditure may exceed budget Implement approved plans and strategies within budget parameters and time frames, develop strategies to reduce costs against the approved budget Assist in the development and maintenance of expenditure forecasts to enable accurate strategic budget planning Actively contribute to the development of annual and strategic plan initiatives Page 4 of 6

5 Selection Criteria Essential Qualifications & Experience Demonstrated experience at a senior clinical level supported by a clinical qualification and certification as a MICA Paramedic or equivalent Significant working knowledge of ambulance or allied service clinical operations, practices, standards and regulations Experience in the delivery of clinical advice and support services within a geographically disparate organisation Demonstrated experience, knowledge and understanding of contemporary clinical education practices and frameworks and applicable legislation and policy requirements Demonstrated effectiveness in negotiation, communication and consultation with key internal and external stakeholders, including developing strong, effective working relationships TAE40110 Certificate IV Training & Assessment Experience in the management and supervision of staff Proficiency in Microsoft Office and relevant software applications Current Victorian Drivers licence Key Skills & Attributes Strong verbal and written communication skills to enable ideas and opinions to be expressed clearly and effectively, enable the effective interaction with staff at all levels within the organisation, key stakeholders and members of the public, and the preparation of well-structured, accurate and concise documents and reports Strong interpersonal, influencing and negotiation skills to gain the acceptance of ideas, cooperation of others and the ability to modify styles and techniques to accommodate tasks, situations and individuals Relationship building skills to take appropriate action to develop strong and collaborative relationships with internal and external stakeholders Well developed conceptual, analytical and problem solving skills to enable identification of issues, formulation of strategies and the judgement to determine appropriate courses of action to achieving long-range organisational goals Planning and organising skills to effectively establish the priority and scheduling of work tasks and projects to ensure work priorities are completed on time and within budget Leadership and coaching skills to manage and develop others to achieve organisational goals and objectives Commitment to customer service, continuous improvement and effective teamwork Initiative to identify and follow up on potential opportunities and risks and investigate options to improve outcomes and minimise risks Willingness to travel throughout Metropolitan Melbourne and Regional Victoria as required Page 5 of 6

6 Approval Manager Clinical Operations General Manager Quality & Education Services Page 6 of 6