Third Party Guidelines

Transcription

1 Third Party Guidlin Cnfiguratin Guid Rla: NICE Intractin Managmnt 4. Ral-Tim lutin 4.9 NICE Prfrm Dcumnt Rviin: C2 Ditributin tatu: Rlad Publicatin Dat: May 204

2 Infrmatin in thi dcumnt i ubjct t chang withut ntic and d nt rprnt a cmmitmnt n th part f NICE ytm Ltd. Th ytm dcribd in thi dcumnt ar furnihd undr a licn agrmnt r nndiclur agrmnt. All infrmatin includd in thi dcumnt, uch a txt, graphic, pht, lg and imag, i th xcluiv prprty f NICE ytm Ltd. and prtctd by Unitd tat and intrnatinal cpyright law. Prmiin i grantd t viw and phtcpy (r print) matrial frm thi dcumnt fr prnal, nn-cmmrcial u nly. Any thr cpying, ditributin, rtranmiin r mdificatin f th infrmatin in thi dcumnt, whthr in lctrnic r hard cpy frm, withut th xpr prir writtn prmiin f NICE ytm Ltd., i trictly prhibitd. In th vnt f any prmittd cpying, rditributin r publicatin f cpyrightd matrial, n chang in, r dltin f, authr attributin, tradmark lgnd r cpyright ntic hall b mad. All cntnt f thi dcumnt ar: Cpyright 204 NICE ytm Ltd. All right rrvd. Thi prduct i prtctd by n r mr f th U patnt litd at Th full lit f NICE mark ar th tradmark r rgitrd tradmark f Nic ytm Ltd. Fr th full lit f NICE tradmark, viit All thr mark ud ar th prprty f thir rpctiv prpritr. Fr aitanc, cntact yur lcal upplir r nart NICE ytm Cutmr rvic Cntr: EMEA Rgin (Eurp, Middl Eat, Africa) Tl: Fax: mail: [email protected] Th Amrica Rgin (Nrth, Cntral, uth Amrica) Tl: Fax: mail: [email protected] Intrnatinal Hadquartr-Iral Tl: Fax: mail: [email protected] Nrth Amrica Tl: Fax: mail: [email protected] Franc Tl: +33-(0) Fax: +33-(0) APAC Rgin (Aia/Pacific) Tl: Fax: mail: [email protected] Iral Tl: Fax: mail: [email protected] Unitd Kingdm Tl: Fax: Grmany Tl: +49-(0) Fax: +49-(0) Hng-Kng Tl: Fax: NICE invit yu t jin th NICE Ur Grup (NUG). Viit th NUG Wbit at and fllw th intructin. All quri, cmmnt, and uggtin ar wlcm! Pla mail: [email protected] Fr mr infrmatin abut NICE, viit

3 CONTENT : Intrductin 9 Rviin Hitry 0 2: Micrft ftwar rvic Pack Crtifid by NICE ytm 9 Micrft ftwar rvic Pack Crtifid by NICE ytm 20 3: Micrft rvr Oprating ytm 33 Windw 2000 Updat Rllup fr rvic Pack 4 34 Windw rvr 2003 rvic Pack 2 NICE Prduct upprt 35 Ovrviw 35 rvr id 35 Windw rvr 2003 rvic Pack 2 Intallatin Prcdur 36 Limitatin 39 Windw rvr 2003 rvic Pack Intgratin with NICE rvr 40 Ovrviw 40 Knwn Iu and Limitatin 4 Intalling Windw rvr 2003 rvic Pack n NICE rvr 4 curity-tuning ur ytm 50 Ntwrk Uag by NICE ytm 54 Micrft Windw rvr 2003 Applianc Editin 62 Micrft Windw rvr 2003 Applianc Editin FAQ 62 Ovrviw 63 Rcvring th Lggr 63 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 3 -

4 Tabl f Cntnt 4: Micrft Clint Oprating ytm 77 Gnral 78 Windw XP 79 NICE Prduct upprt fr Windw XP rvic Pack 3 79 curity-tuning Guidlin fr NICE ftwar Cmpnnt Running Windw XP rvic Pack 2 80 Manually Adding Prgram t th Firwall Excptin Lit 85 Windw 7 32-bit/64-bit 92 NICE Prfrm Clint Applicatin Cmpatibility 92 Uing th ilnt Intallatin t Intall NICE Prfrm Rla 3.x and NICE Intractin Managmnt Rla 4. Clint Applicatin 94 Manually Intalling NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4. Clint Applicatin 97 Windw 8 and Windw bit/64-bit 99 NICE Intractin Managmnt Clint Applicatin Cmpatibility 99 Uing th ilnt Intallatin t Intall NICE Intractin Managmnt Rla 4. Clint Applicatin 00 Manually Intalling NICE Intractin Managmnt 4. Clint Applicatin 02 5: Intrnt Explrr 03 Intrnt Explrr 6 04 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 6 04 Gnral Dcriptin 04 Intrnt Explrr 7 06 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 7 06 Gnral Dcriptin 06 Knwn Iu 07 Changing Intrnt Explrr 7 tting Aftr Intallatin 0 Manually Adding NICE Prfrm Applicatin t th Trutd it Lit 3 Intrnt Explrr 8 8 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 8 32-bit 8 Gnral Dcriptin and Cncluin 8 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 4 -

5 Tabl f Cntnt NICE Prfrm R3.5/NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 8 9 Manually Adding NICE Intractin Managmnt/NICE Prfrm Applicatin t th Trutd it Lit 2 Cnfiguring Intrnt Explrr 8/9 t Diabl Prtctd Md 24 Adding th NICE Intractin Managmnt/NICE Prfrm Wb Applicatin URL t th Lcal Intrant it Lit 25 Intrnt Explrr 9 28 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 9 32-bit 28 Gnral Dcriptin and Cncluin 28 NICE Prfrm Rla 3./3.2/3.5 and NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 9 29 Intrnt Explrr 0 3 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 0 32-bit 3 Gnral Dcriptin and Cncluin 3 NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 0 3 Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit 32 Intrnt Explrr 34 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 32, 64-bit 34 Gnral Dcriptin and Cncluin 34 NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 35 Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit 35 6: Micrft.NET Framwrk Nic Applicatin ftwar Rquirmnt NICE Intractin Cntr rvr Wrkarund fr Micrft.NET 3.5 Framwrk 46 Prblm 46 Wrkarund 46 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 5 -

6 Tabl f Cntnt NICE upprt fr Micrft.NET Framwrk 48 Ovrviw 48 NICE Lggr Rquirmnt 48 Micrft.NET Framwrk rvr-id upprt 48 Micrft.NET Framwrk Clint-id upprt 50 Micrft.NET Framwrk 4 Rquirmnt fr NICE Intractin Managmnt Micrft.NET Framwrk 4.5 with NICE Prfrm 3.2/3.5 and NICE Intractin Managmnt Micrft.NET Framwrk 4.0 and up with NICE Intractin Managmnt and Latr 57 7: Micrft QL rvr 59 QL rvr 2000 P4 60 QL rvr 2005 fr NICE Prfrm Rla 3 6 upprtd QL rvr Vrin 6 QL rvr Licning 62 Upgrading frm QL rvr 2000 t QL rvr QL rvr Licn Rquirmnt 64 QL rvr Rmving th Ntwrk Ditribut Tranactin Crdinatr (DTC) Acc 67 Unintalling th DTC 70 Rmving th MDTC Ky frm th Rgitry 72 R-Intalling th MDTC 74 R-Intalling Ntwrk DTC Acc 74 Rtring th Original curity tting 76 Final Vrificatin 79 8: Micrft curity Bulltin 8 Patch Managmnt Tl 82 DBM Errr n Lggr du t M curity Patch KB NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 6 -

7 Tabl f Cntnt 9: Daylight aving Tim 85 icrft Daylight aving Tim Updat 86 0: Antiviru 87 Gnral Antiviru 88 Antiviru Crtificatin fr NICE Prduct 88 NICE Prduct and Antiviru Crtificatin Matric 93 McAf 2 McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE : Rmt Dktp Cnnctin 29 PcAnywhr 220 ymantc pcanywhr Cmpatibility 220 NICE Prduct Crtifid t Wrk with pcanywhr Micrft Rmt Dktp Cnnctin 222 Rmt Cnnctin Crtificatin fr NICE Prduct 222 RDP (Rmt Dktp Prtcl) Dlay lutin 228 Rmt Dktp- Rmt Cnnctin Cnl Md fr NICE A: Dicntinud Tchnical Nt 233 Lit f Dicntinud Tchnical Nt 234 B: Uing Ral-Tim lutin with App-V 237 Wrking with th App-V ytm 238 App-V Limitatin whn Wrking With Ral-Tim lutin 239 C: Uing Ral-Tim lutin with Citrix traming 24 Wrking with Citrix traming 242 Citrix traming Limitatin whn Wrking With Ral-Tim lutin 243 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 7 -

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9 : Intrductin Th Third-Party Tchnical Guidlin i a n-tp-hp dcumnt fr infrmatin abut third-party ftwar applicatin cmpatibility with NICE ytm. Thi dcumnt huld b ud by NICE cutmr and cutmr rvic rganizatin in rdr t vrify th cmpatibility f third-party ftwar t NICE prduct in additin t pcific cnfiguratin infrmatin. Thi dcumnt cnlidat infrmatin publihd in a numbr f Tchnical Nt litd in th Dicntinud Tchnical Nt appndix f thi dcumnt, Dicntinud Tchnical Nt n pag 233. Thi dcumnt rv a gnral guidlin and appli t all xiting NICE Intractin Managmnt/NICE Prfrm vrin. Updat fr pcific prduct vrin may b iud paratly bad n th guidlin. NICE, at it l dicrtin, may dcid t chang th gnral guidlin r dviat frm thm fr a pcific prduct vrin. Thi dcumnt huld apply in ca whr it cntradict a prviu Tchnical Nt. Thi dcumnt will b updatd pridically upn availability f nw third party ftwar vrin fllwing th rul f crtificatin a dcribd in th Third-Party ftwar Crtificatin Plicy. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 9 -

10 Rviin Hitry Rviin Hitry Rviin Mdificatin Dat ftwar Vrin Dcriptin A Nvmbr 200 Updatd QL upprt. Micrft QL rvr n pag 59 Updatd Antiviru. Antiviru n pag 87 A2 Fbruary 20 Updatd Micrft rvic pack upprt and rquirmnt. Micrft ftwar rvic Pack Crtifid by NICE ytm n pag 20 Addd cmpatibility fr Micrft Windw 7 64-bit, and updatd cmpatibility by NICE Prfrm rla. Windw 7 32-bit/64- bit n pag 92 Addd nw ctin fr ilnt intallatin. Uing th ilnt Intallatin t Intall NICE Prfrm Rla 3.x and NICE Intractin Managmnt Rla 4. Clint Applicatin n pag 94 Updatd prcdur fr intalling clint-id cmpnnt n Micrft Windw 7. Manually Intalling NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4. Clint Applicatin n pag 97 A3 March 20 Updatd th ctin n Micrft Windw 7. Windw bit/64-bit n pag 92 Addd nw chaptr fr Daylight aving Tim. Daylight aving Tim n pag 85 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 0 -

11 Rviin Hitry Rviin Mdificatin Dat ftwar Vrin Dcriptin A4 May 20 Addd NICE Intractin Managmnt Rla 4. cmpatibility. Updatd Cmpatibility with Micrft Windw 7 fr 32/64 bit. NICE Prfrm Clint Applicatin Cmpatibility n pag 92 Addd Intrnt Explrr cmpatibility. Intrnt Explrr 9 n pag 28 Addd Lggr vrin 9.07 t antiviru tabl. Addd ph 9.5. A5 Jun 20 Frmatting chang. Addd EPO 4.5 t NICE Prduct and Antiviru Crtificatin Matrix - NICE Prfrm Rla 3, P3 and Highr n pag 97 A6 July 20 Updatd Rmt Dktp Cnnctin fr Micrft Windw rvr Enabling Rmt Cnnctin n Micrft Windw rvr 2008 n pag 225 Addd upprt fr Intrnt Explrr 6. Intrnt Explrr 6 n pag 04 Addd ph 9.7. A7 ptmbr 20 Updatd : Micrft ftwar rvic Pack Crtifid by NICE ytm NICE Intractin Managmnt 4. Third Party Guidlin (C2) - -

12 Rviin Hitry Rviin Mdificatin Dat ftwar Vrin Dcriptin A8 Nvmbr 20 Addd P fr QL rvr 2008 R2 in Micrft ftwar rvic Pack Crtifid by NICE ytm n pag 20. Updatd ROD Clint infrmatin in Windw 7 32-bit/64-bit n pag 92 Addd Micrft.NET Framwrk 4 Rquirmnt fr NICE Intractin Managmnt 4. n pag 52 Updatd DT patch lit in icrft Daylight aving Tim Updat n pag 86. Addd McAf PO 4.6 in McAf PO n pag 89, NICE Prduct and Antiviru Crtificatin Matrix - Vrin 8.90 n pag 93, and NICE Prduct and Antiviru Crtificatin Matrix - NICE Prfrm Rla 3, P3 and Highr n pag 97. Addd ph xcluin in ph n pag 92. A9 Nvmbr 20 Addd P3 fr QL rvr 2008 in Micrft ftwar rvic Pack Crtifid by NICE ytm n pag 20. Addd infrmatin rgarding machin and dmain nam with nn-acii charactr in Lcalizatin n pag 78. Addd nt rgarding upprt fr 32- bit vrin Intrnt Explrr in Intrnt Explrr n pag 03. B0 January 202 Updatd Windw 7 32-bit/64-bit n pag 92. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 2 -

13 Rviin Hitry Rviin Mdificatin Dat ftwar Vrin Dcriptin B July 202 Addd infrmatin fr aviding fal pitiv t EP n pag 89. Addd infrmatin t NICE Prduct and Antiviru Crtificatin Matrix - NICE Prfrm Rla 3, P3 and Highr n pag 97. Updatd th tabl in icrft Daylight aving Tim Updat n pag 86. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 3 -

14 Rviin Hitry Rviin Mdificatin Dat ftwar Vrin Dcriptin B2 Dcmbr 202 Rplacd P with P2 fr all QL 2008 R2 in : Micrft ftwar rvic Pack Crtifid by NICE ytm Updatd BF Tl kit fr NICE Prfrm Rla 3. and Nt upprtd n Windw 7 64 bit. Tabl 4-2: Cmpatibility With Micrft Windw 7 32-bit and 64-bit by Rla Updatd VRA Cmpatibility With Micrft Windw 7 fr NPR4. in Tabl 4-2: Cmpatibility With Micrft Windw 7 32-bit and 64-bit by Rla Addd upprtd Intrnt Explrr vrin by ntinl Clint. Intrnt Explrr n pag 03. Updatd IE8 Gnral Dcriptin and Cncluin n pag 8. Updatd IE9 Gnral Dcriptin and Cncluin n pag 28. Addd McAf limitatin n pag 89. Addd TDM Lggr 9.4 with Antiviru Crtificatin in NICE Prduct and Antiviru Crtificatin Matrix - NICE Prfrm Rla 3, P3 and Highr n pag 97. Addd Trnd Micr Officcan 0.5 and Trnd Micr Officcan 0.6 t NICE Prduct and Antiviru Crtificatin Matrix - NICE Prfrm Rla 3, P3 and Highr n pag 97. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 4 -

15 Rviin Hitry Rviin Mdificatin Dat ftwar Vrin Dcriptin B3 March 203 Addd Micrft.NET Framwrk 4.5 with NICE Prfrm 3.2/3.5 and NICE Intractin Managmnt 4. n pag 54 Updatd NICE Prfrm R3.5/NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 8 n pag 9 Updatd NICE Prfrm Rla 3./3.2/3.5 and NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 9 n pag 29 B4 July 203 Updatd : Micrft ftwar rvic Pack Crtifid by NICE ytm Addd Intrnt Explrr 0 n pag 3 Updatd icrft Daylight aving Tim Updat n pag 86. Updatd Gnral Limitatin n pag 88 Updatd NICE Prduct and Antiviru Crtificatin Matrix - NICE Prfrm Rla 3, P3 and Highr n pag 97 (addd: McAf 8.8/8.8i and ph 0.2) B5 July 203 Updatd Intrnt Explrr n pag 03 (mall crrctin in th Cntnt). NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 5 -

16 Rviin Hitry Rviin Mdificatin Dat ftwar Vrin Dcriptin B6 Octbr 203 Updatd Intrnt Explrr 0 n pag 3. Addd th ctin Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit n pag 32. Addd th appndix, Uing Ral- Tim lutin with App-V n pag 237. Addd th appndix Uing Ral- Tim lutin with Citrix traming n pag 24. B7 Nvmbr 203 Updatd Micrft Clint Oprating ytm: Updatd Rprtr Viwr n pag 95, and NICE crnagnt n pag 95. Addd PO Clint and NICE Inight t Impact Bridg n pag 97 Updatd Manually Intalling NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4. Clint Applicatin n pag 97 (updatd th nt that appar bfr th prcdur). Addd ctin fr Rla fr XBAP. Micrft.NET Framwrk 4.5 with NICE Prfrm 3.2/3.5 and NICE Intractin Managmnt 4. n pag 54 and Micrft.NET Framwrk 4.0 and up with NICE Intractin Managmnt and Latr n pag 57. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 6 -

17 Rviin Hitry Rviin Mdificatin Dat ftwar Vrin Dcriptin B8 Dcmbr 203 Fixd iu with landcap pag nt diplaying crrctly in PDF fr Tabl 4-2: Cmpatibility With Micrft Windw 7 32-bit and 64-bit by Rla B9 January 204 Fixd infrmatin rgarding Micrft Intrnt Explrr 0. Intrnt Explrr 0 n pag 3. Rmvd th Citrix chaptr. Th infrmatin i nw in th Virtualizatin Guid. C March 204 Addd Intrnt Explrr upprt. Intrnt Explrr n pag 34. Addd an EP limitain. EP n pag 89. C2 May Addd Windw 8/8. upprt fr clint machin. Windw 8 and Windw bit/64-bit n pag 99. Updatd th infrmatin fr Intrnt Explrr n pag 34. Addd abut XBAP limitatin. Micrft.NET Framwrk 4.0 and up with NICE Intractin Managmnt and Latr n pag 57. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 7 -

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19 2 2: Micrft ftwar rvic Pack Crtifid by NICE ytm Thi chaptr ummariz th Micrft ftwar rvic Pack Crtifid by NICE ytm. Cntnt Micrft ftwar rvic Pack Crtifid by NICE ytm 20 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 9 -

20 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack Crtifid by NICE ytm Prduct Rla ynpi NICE Intractin Managmnt NICE Prfrm NICE Prfrm Xpr Vrin 8.9 MB NICE Prfrm Rla I NICE Prfrm Rla II NICE Prfrm Rla 3 NICE Prfrm Rla 3. NICE Prfrm Rla 3.2 NICE Prfrm Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Prfrm Xpr.0 NICE Prfrm Xpr 2. Vrin 8.9 Prvid infrmatin rgarding th latt Micrft ftwar rvic Pack crtifid by NICE ytm. Th fllwing tabl cnit f infrmatin rgarding th latt Micrft ftwar rvic Pack crtifid by NICE ytm. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

21 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Tabl 2-: Micrft ftwar rvic Pack crtifid by NICE ytm Micrft ftwar rvic Pack NICE Rla Cmmnt Windw 2000 P4 NICE Vrin 8.9 NICE Prfrm Rla P7 Rla 2 P5 Rla 3 P3 Rla 3 P4 Rla 3. Rla 3.2 upprtd by: t curity ROD Rprtr Viwr crnag nt crn n Agnt NICE Playr Cdc Pack Nic tandaln Playr urvy Managr NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 2 -

22 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt Windw rvr 2003 R2 tandard Editin 32-bit Windw rvr 2003 R2 Entrpri Editin 32-bit P2 NICE Vrin 8.9 NICE Prfrm Rla P7 Rla 2 P5 Rla 3 P3 Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad NICE Prfrm Xpr Rla.0 Rla 2. P2 NICE Vrin 8.9 NICE Prfrm Rla P7 Rla 2 P5 Rla 3 P3 Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad NICE Intractin Managmnt 4. Third Party Guidlin (C2)

23 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt Windw rvr 2003 R2 tandard Editin 64-bit P2 NICE Prfrm Rla 3. DB rvr Only Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad Windw rvr 2003 R2 Entrpri Editin 64-bit P2 NICE Prfrm Rla 3. DB rvr Only Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad Windw XP P2 NICE Vrin 8.9 NICE Prfrm Rla P7 Rla 2 P5 Rla 3 P3 Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. Clint id Only NICE Intractin Managmnt 4. Third Party Guidlin (C2)

24 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt Windw XP P3 NICE Prfrm Windw Vita Buin P2 NICE Prfrm Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. Rla 3 P4 Rla 3. Clint id Only Clint id Only Windw Vita Entrpri Editin P2 NICE Prfrm Rla 3. upprtd by: t curity Rla 3.2 ROD Rla 3.5 NICE Intractin Managmnt Rla 4. Rprtr Viwr crnag nt Dktp Analyi Agnt RT NICE Playr Cdc Pack Nic tandaln Playr urvy Managr Mdia Library NICE Intractin Managmnt 4. Third Party Guidlin (C2)

25 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt Windw 7 P NICE Prfrm Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. upprtd Clint id Applicatin Only Windw rvr 2008 tandard Editin 32-bit Windw rvr 2008 Entrpri Editin 32-bit Windw rvr 2008 tandard Editin 64-bit Windw rvr 2008 Entrpri Editin 64-bit P2 P2 P2 P2 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Prfrm Xpr Rla 2. NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

26 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt Windw rvr 2008 R2 Entrpri Editin 64-bit NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. Windw rvr 2008 R2 tandard Editin 64-bit NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. Windw rvr 2008 R2 tandard Editin 64-bit P NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. Windw rvr 2008 R2 Entrpri Editin 64-bit P NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2005 tandard Editin 32-bit P3 NICE Prfrm Rla 3 P3 Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad NICE Intractin Managmnt 4. Third Party Guidlin (C2)

27 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt QL rvr 2005 tandard Editin 64-bit P3 NICE Prfrm Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad QL rvr 2005 Entrpri Editin 64-bit P3 NICE Prfrm Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad QL rvr 2005 tandard Editin 32-bit P4 NICE Prfrm Rla 3 P3 Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad NICE Intractin Managmnt 4. Third Party Guidlin (C2)

28 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt QL rvr 2005 tandard Editin 64-bit P4 NICE Prfrm Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad QL rvr 2005 Entrpri Editin 64-bit P4 NICE Prfrm Rla 3 P4 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. - upprtd nly fr upgrad QL rvr 2008 tandard Editin 32-bit P NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 tandard Editin 64-bit P NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

29 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt QL rvr 2008 Entrpri Editin 64-bit P NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 tandard Editin 32-bit P2 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 tandard Editin 64-bit P2 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 Entrpri Editin 64-bit P2 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 tandard Editin 32-bit P3 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 tandard Editin 64-bit P3 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

30 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt QL rvr 2008 Entrpri Editin 64-bit P3 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 R2 tandard Editin 32-bit P NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 R2 tandard Editin 64 -bit P NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 R2 Entrpri Editin 64-bit P NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 R2 tandard Editin 32-bit P2 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. QL rvr 2008 R2 tandard Editin 64-bit P2 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

31 Micrft ftwar rvic Pack Crtifid by NICE ytm 2 Micrft ftwar rvic Pack NICE Rla Cmmnt QL rvr 2008 R2 Entrpri Editin 64-bit P2 NICE Prfrm Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 3 -

32 [Thi pag intntinally lft blank]

33 3 3: Micrft rvr Oprating ytm Thi chaptr prvid infrmatin rgarding Micrft rvr Oprating ytm. Thi includ cur lutin, updat, and guidlin. Cntnt Windw 2000 Updat Rllup fr rvic Pack 4 34 Windw rvr 2003 rvic Pack 2 NICE Prduct upprt 35 Windw rvr 2003 rvic Pack Intgratin with NICE rvr 40 Micrft Windw rvr 2003 Applianc Editin 62 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

34 Windw 2000 Updat Rllup fr rvic Pack 4 3 Windw 2000 Updat Rllup fr rvic Pack 4 Prduct Micrft Windw 2000 Updat Rllup fr rvic Pack 4 Rla ynpi A part f NICE cntinuing ffrt t prvid it cutmr with a cur lutin, and in accrdanc with ur plicy rgarding rvic pack crtificatin, NICE ha crtifid Micrft Windw 2000 Updat Rllup fr rvic Pack 4. Th Updat Rllup cntain: All curity updat prducd fr Micrft Windw 2000 frm th tim P4 wa rlad and up t April 30, 2005, whn th cntnt f th Updat Rllup wr finalizd fr tting by Micrft. A numbr f updat that hlp incra ytm curity and rliability, rduc upprt ct, and upprt th currnt gnratin f PC hardwar. By including th mt imprtant updat fr Micrft Windw 2000, th Updat Rllup mak it air fr cutmr t imprv curity f Micrft Windw 2000 ytm, kp th ytm up t dat, and build nw dplymnt imag. Bcau th numbr f updat includd in th Updat Rllup i ignificantly lwr than th numbr typically includd in a rvic pack, and bcau Micrft ha alrady rlad mt f th cntnt includd in th Updat Rllup a individual updat and htfix, th Updat Rllup huld rquir l prdplymnt tting and planning. Individual htfix mad inc P4, but nt includd in th Updat Rllup, rmain availabl a individual dwnlad. N Futur rvic Pack Micrft bliv th Updat Rllup mt cutmr nd mr ffctivly and with l diruptin than a nw rvic pack, and thr will b n rvic Pack 5 (P5) fr Micrft Windw P4 bcm th final rvic pack fr Micrft Windw Fr dtail abut Micrft Windw 2000 Updat Rllup fr rvic Pack 4, : NOTE: Tknr PC bad Rnaianc ytm ar currntly nt crtifid fr Micrft Windw 2000 Updat Rllup fr rvic Pack 4. Fr Mr infrmatin, pla cntact NICE. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

35 Windw rvr 2003 rvic Pack 2 NICE Prduct upprt 3 Windw rvr 2003 rvic Pack 2 NICE Prduct upprt Prduct Micrft Windw rvr 2003 rvic Pack 2 upprt Rla ynpi Thi ctin prvid infrmatin abut NICE upprt fr Micrft Windw rvr 2003 R2, rvic Pack 2. Ovrviw Thi ctin prvid infrmatin rgarding NICE prduct upprt fr Micrft Windw rvr 2003, rvic Pack (P2). rvr id Imprtant! All NICE rvr mut b intalld with Micrft Windw rvr 2003 P2. All clint mut b intalld with.nt 2.0 (id-by-id r pur), a Micrft ha a knwn iu in Nt. with Micrft Windw rvr 2003 P2. On cmputr that hav.nt2.0, rializatin HF (KB94460) mut b intalld. On Micrft Windw rvr 2003 P2, nly th NICE Prfrm vrin that upprt.nt 2.0 can b intalld. Thi i rlvant fr rvr and th wrktatin. TN0736: NICE Prduct upprt fr Micrft.Nt3.0. N. Rla Vrin tatu NICE Prfrm RI (frm P7) OK ( Limitatin n pag 39) NICE Prfrm RII (frm P4) OK ( Limitatin n pag 39) OK NICE Prfrm 9.09 OK NICE Prfrm R3 OK ( Limitatin n pag 39) NICE Prfrm R3. NICE Prfrm R3.2 OK OK NICE Intractin Managmnt 4. Third Party Guidlin (C2)

36 Windw rvr 2003 rvic Pack 2 Intallatin Prcdur 3 N. Rla Vrin tatu NICE Prfrm R3.5 NICE Intractin Managmnt R4. OK Fr upgrad nly Windw rvr 2003 rvic Pack 2 Intallatin Prcdur Bfr u Bgin Bfr intallatin, chck via My cmputr > Prprti that th rvr i intalld with Micrft Windw rvr 2003, P, and nt with Micrft Windw rvr 2003 P2. Figur 3-: ytm Prprti - Gnral Tab Fr Lggr nly: Vrify that th tatu f th Ditributd Tranactin Crdinatr rvic i tartd. If it i nt, thn yu mut tart it bfr running th P intallatin. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

37 Windw rvr 2003 rvic Pack 2 Intallatin Prcdur 3 Figur 3-2: rvic Windw T intall Micrft Windw rvr 2003 P2:. Run Windw rvr 2003 P2.x fil. Figur 3-3: ftwar Updat Intallatin Wizard Windw 2. Click Nxt. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

38 Windw rvr 2003 rvic Pack 2 Intallatin Prcdur 3 Figur 3-4: Licn Agrmnt 3. lct I agr, and click Nxt. Figur 3-5: lct Optin Windw 4. Click Nxt. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

39 3 Limitatin Figur 3-6: Licn Agrmnt Windw 5. Click Finih t cmplt th intallatin. Th rvr rbt. Limitatin Rcrding On dmand (ROD) Dktp will nt wrk if a clint ha.nt. id by id with.nt2.0, and if th rvr ar intalld with Micrft Windw rvr 2003, P2. If ROD Dktp i ndd and th clint hav.nt. id by id with.nt2.0, pla cntact NICE Cutmr upprt. If th clint ha.nt2.0 pur, thn th ROD dktp will functin prprly. Fr nw crnn rvr intallatin n tp f NICE Prfrm Rla II P4 and NICE Prfrm Rla 3 P2, a nw.mi intallatin fil i availabl in th HF dirctry. Th crnn rvr mut b intalld frm thi fil. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

40 Windw rvr 2003 rvic Pack Intgratin with NICE rvr 3 Windw rvr 2003 rvic Pack Intgratin with NICE rvr Prduct Micrft Windw rvr 2003 rvic Pack Intgratin with NICE rvr Rla ynpi A part f NICE cntinuu ffrt t prvid it cutmr with a cur lutin, and in accrdanc with ur plicy rgarding rvic pack crtificatin, NICE ha crtifid Micrft Windw rvr 2003 rvic Pack. Micrft Windw rvr 2003 rvic Pack prvid advancd and ignificant curity fatur, including a built-in firwall, an imprvd II curity mchanim, prgram ignatur validatin, thu furthr nhancing NICE cur platfrm. Fr dtail abut Micrft Windw rvr 2003 rvic Pack, Thi ctin prvid intructin fr intalling and cnfiguring Micrft Windw rvr 2003 rvic Pack fr NICE rvr running Micrft Windw rvr 2003 tandard r Applianc ditin. Ovrviw NOTE: Th prcdur dcribd in thi ctin can b ud fr NICE rvr running NICE Prfrm. Thi ctin prvid guidlin fr intalling and cnfiguring Micrft Windw rvr 2003 rvic Pack n NICE rvr. Micrft Windw rvr 2003 rvic Pack prvid th fllwing nhancd curity fatur: A built-in firwall Enhancd curity fr Intrnt Explrr Chck fr a valid ignatur f prgram during intallatin By dfault, a firwall cl all prt t incming ntwrk packt. Thi ctin xplain hw t pn a prt prmanntly (knwn a tatically pnd prt), and t dfin pcific applicatin fr which th firwall will pn th ncary litning prt. Th litning prt will rmain pn nly whn, and a lng a, th applicatin ar running (knwn a dynamically pnd prt). Thi ctin prvid intructin fr intalling Micrft Windw rvr 2003 rvic Pack n NICE rvr, and dcrib hw t curity-tun yur rvr that full-functinality f th ytm i btaind. curity-tuning i prfrmd in th Windw Firwall. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

41 Knwn Iu and Limitatin 3 NOTE: Aftr yu cmplt curity-tuning NICE cmpnnt, w rcmmnd that yu mnitr all rcrding cmpnnt at th it t nur that thy ar running prprly. Knwn Iu and Limitatin IA Lggr vrin 8.9 d nt upprt Windw 2003 P. NICE NMP Managr 8.8/9.0 d nt upprt Windw 2003 P. Audi Managr running n NICE CL 8.9 will nt functin prprly aftr intalling Windw 2003 P. Thi man that Excutiv Cnnct and /r Playback via Turrt (PVT) will nt wrk. Fr additinal infrmatin cntact NICE rgarding intalling Micrft Windw rvr 2003 rvic Pack. Intalling Windw rvr 2003 rvic Pack n NICE rvr Imprtant! Bfr intalling Micrft Windw rvr 2003 rvic Pack, cl NICE applicatin and tp all NICE rvic. If thr i nugh pac n Dik C, g dirctly t Running th Micrft Windw rvr 2003 rvic Pack tup n pag 47. If thr i nt nugh pac n Dik C fr P intallatin, prfrm all th fllwing tp. Mving Unud Fil - NicLg Lggr blw. Mving Lg Fil - NicCL rvr n th nxt pag. Running th Dik Clanup Wizard n pag 44. Cpying th rvic Pack Intallatin Fil n pag 46. Running th Micrft Windw rvr 2003 rvic Pack tup n pag 47. Mving Unud Fil - NicLg Lggr Thi prcdur mut b prfrmd fr NicLg Lggr Vrin 8.9 and 9.0. T mv th unud fil: Mv th intallatin fil frm Driv C: (uually fund in C:\intall\i386) t Driv D: (th rt fldr). NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 4 -

42 Intalling Windw rvr 2003 rvic Pack n NICE rvr 3 Figur 3-7: Intall Fldr Mving Lg Fil - NicCL rvr Thi ctin dcrib hw t mv th NicCL lg fil frm Driv C: t Driv D:. Thi prcdur mut b prfrmd fr machin running NicCL Vrin 8.9. T mv th lg fil:. In Driv D:, crat th fllwing fldr: D:\NICECTI\Lg. Figur 3-8: \Lg Fldr 2. Frm th tart mnu, lct Run > Rgdit. 3. Navigat t th fllwing Rgitry ky: HKLM\OFTWARE\NICECTI\TEM\LOG_DLL NICE Intractin Managmnt 4. Third Party Guidlin (C2)

43 Intalling Windw rvr 2003 rvic Pack n NICE rvr 3 Figur 3-9: Rgitry Editr 4. t th valu f LgFilPath a hwn blw: Figur 3-0: LgFilPath 5. Click OK. 6. t th valu f LgFilNam a hwn blw: Figur 3-: LgFilNam 7. Click OK. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

44 Intalling Windw rvr 2003 rvic Pack n NICE rvr 3 Running th Dik Clanup Wizard T run th Dik Clanup wizard:. Dubl-click My Cmputr. 2. Right-click n Driv C: and lct Prprti. Th Lcal Dik Prprti windw appar. Figur 3-2: My Cmputr NICE Intractin Managmnt 4. Third Party Guidlin (C2)

45 Intalling Windw rvr 2003 rvic Pack n NICE rvr 3 Figur 3-3: Lcal Dik (C): Prprti Windw 3. Click Dik Clanup. In th Fil t dlt lit, lct all th fil n th lit. Figur Dik Clanup fr Driv C: Windw n th nxt pag. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

46 Intalling Windw rvr 2003 rvic Pack n NICE rvr 3 Figur 3-4: Dik Clanup fr Driv C: Windw 4. Click OK. Dik Clanup will clan all th lctd fil. Cpying th rvic Pack Intallatin Fil IMPORTANT inc Windw tup i gnrally xtractd t th dfault driv (Driv C:), yu mut cpy and xcut th tup fil frm Driv D:. T cpy th rvic Pack intallatin fil: Cpy th rvic Pack intallatin fil t Driv D:. :\P Fldr n th facing pag. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

47 Intalling Windw rvr 2003 rvic Pack n NICE rvr 3 Figur 3-5: :\P Fldr Running th Micrft Windw rvr 2003 rvic Pack tup T run th Micrft Windw rvr 2003 rvic Pack tup:. Dubl-click Windwrvr2003-KB8890-P-x86-ENU.x. Th fil will b xtractd t Driv D:. Th Windw rvr 2003 rvic Pack tup wizard tart. Figur 3-6: Windw rvr 2003 rvic Pack tup Wizard 2. Click Nxt. Th Licn Agrmnt windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

48 Intalling Windw rvr 2003 rvic Pack n NICE rvr 3 Figur 3-7: Windw rvr 2003 rvic Pack tup Wizard - Licn Agrmnt 3. lct I Agr and click Nxt. Th Windw lct Optin windw appar. Figur 3-8: lct Optin Windw 4. Click Brw and lct Driv D. Click OK. Th lct Optin windw will nw appar a hwn blw. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

49 Intalling Windw rvr 2003 rvic Pack n NICE rvr 3 Figur 3-9: lct Optin Windw NOTE: If yu hav nugh pac n Dik C fr P intallatin (and yu kippd th prviu tp fr mving t Dik D) lav th dfault path fr unintall fldr - C:\WINDOW\$NtrvicPackUnintall$. 5. Click Nxt. Th intallatin prc tart. Whn th intallatin i cmplt, th Cmplt windw appar. Figur 3-20: lct Optin - Cmplt Windw 6. Click Finih. ur rvr will nw rtart. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

50 curity-tuning ur ytm 3 NOTE: Th rtart prc will tak a bit lngr than uual. curity-tuning ur ytm curity-tuning yur ytm invlv: Enabling th Windw Firwall rvic blw. Opning Prt blw. Adding Applicatin t th Excptin Lit n pag 53. Activating th Windw Firwall n pag 54. Enabling th Windw Firwall rvic Aftr yu intall Micrft Windw rvr 2003 rvic Pack, it i pibl t nabl th Windw Firwall rvic. T nabl th Windw Firwall rvic:. Opn th Cntrl Panl and dubl-click Windw Firwall. Th fllwing mag appar. Figur 3-2: Windw Firwall Mag 2. Click and cl th Windw Firwall applicatin. Th Windw Firwall rvic i nw nabld, hwvr, th Windw Firwall i nt activ yt. Opning Prt T add prt t th firwall:. Frm th tart mnu, lct tting > Cntrl Panl > Windw Firwall. Th Windw Firwall windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

51 curity-tuning ur ytm 3 Figur 3-22: Windw Firwall Windw NOTE: Th Windw Firwall i till nt t t On. D nt t it t On yt! 2. Click th Excptin tab. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 5 -

52 curity-tuning ur ytm 3 Figur 3-23: Windw Firwall Windw - Excptin Tab NOTE: Enur that Diplay a ntificatin whn Windw Firwall blck a prgram i lctd. 3. Click Add Prt. Th Add a Prt windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

53 curity-tuning ur ytm 3 Figur 3-24: Add a Prt Windw 4. Rfrring t Ntwrk Uag by NICE ytm n th nxt pag, add th prt and click OK. Rpat thi tp fr all NICE prt. Adding Applicatin t th Excptin Lit Whn crtain applicatin run fr th firt tim, a warning mag may appar aking if yu want t unblck th applicatin. Clicking Unblck will add th applicatin t th firwall Excptin Lit, nabling yu t run th applicatin. T add an applicatin t th Excptin lit:. tart th NICE rvr and run all ytm mdul. Th fllwing Windw curity Alrt may appar. Figur 3-25: Windw curity Alrt (Exampl) NICE Intractin Managmnt 4. Third Party Guidlin (C2)

54 Ntwrk Uag by NICE ytm 3 2. Click Unblck. Th applicatin i addd t th Excptin lit. Activating th Windw Firwall Aftr yu cmplt adding all xcptin t th Windw Firwall, th Windw Firwall mut b activatd. T activat th Windw Firwall:. In th Cntrl Panl, dubl-click Windw Firwall. Th Windw Firwall pn. 2. Click th Gnral tab. Figur 3-26: Windw Firwall - Gnral Tab 3. lct On and click OK. Th Windw Firwall i nw activ. Ntwrk Uag by NICE ytm Fllwing ar gnral cmmnt rgarding ntwrk uag by th ytm: NICE Intractin Managmnt 4. Third Party Guidlin (C2)

55 Ntwrk Uag by NICE ytm 3 Th prt ud by th CAPI can b cnfigurd n bth th NicCL id and th applicatin id. Chang can b dn frm th rgitry. Crtain drivr u th CAPI in rdr t cmmunicat with th Call rvr. In th ca yu mut chang th prt numbr in th drivr t. All th mntind cnfiguratin ar cnfigurd frm th Rgitry. Prt 6,62, 6665 ar ud btwn ytm cmpnnt (UDP) fr Nic NMP rvic (NICE uprviin NMP and/r Unicntr NMP). Mt intrnal rvr-rvr and clint-rvr cmmunicatin in th ytm i dn thrugh th Niccmm layr. Niccmm i limitd t a maximum f 50 cnnctin n th am prt. NOTE: Th Intgratin (drivr) may rquir pning a pcific prt() in rdr t cmmunicat with th CTI rvr Th prt ud by pcanywhr ar a fllw: pcanywhr 0.x and up: TCP 563, TCP 5632 pcanywhr dwn frm 0.x: TCP 6530, TCP 22 TCP/UDP Prt Ud by NICE rvr Vrin 8.9 NicCL rvrrvr id Tabl 3-: TCP/UDP Prt Ud by NicCL rvr Prt Ud By TCP 2050 CAPI (Can b cnfigurd t u thr prt a wll.) 433 Databa UDP 2005 tatu rvr 2002 Output managr 4387 Lck managr Lck managr NICE Intractin Managmnt 4. Third Party Guidlin (C2)

56 Ntwrk Uag by NICE ytm 3 NicLg Vic Lggr Tabl 3-2: TCP/UDP Prt Ud by NicLg Vic Lggr Prt Ud By TCP 20 NicCm TCP 200 NicCm UDP 2000 Niccm 202 Niccrn Lggr Tabl 3-3: TCP/UDP Prt Ud by Niccrn Lggr Prt Ud By TCP 202 Niccm 252 Niccm TCP (Citrix Envirnmnt) 3020>3020+n n=numbr f agnt UDP 20 RT (Rmt Tap rvr) NICE Intractin Managmnt 4. Third Party Guidlin (C2)

57 Ntwrk Uag by NICE ytm 3 Tabl 3-4: TCP/UDP Prt Ud by RT Prt Ud By TCP UDP Mdia Library Tabl 3-5: TCP/UDP Prt Ud by Mdia Library Prt Ud By UDP 2000 Printr rvr Tabl 3-6: TCP/UDP Prt Ud by Printr rvr Prt Ud By UDP 2006 Applicatin Wb rvr NICE Intractin Managmnt 4. Third Party Guidlin (C2)

58 Ntwrk Uag by NICE ytm 3 Tabl 3-7: TCP/UDP Prt Ud by Applicatin Wb rvr Prt Ud By Cmmnt TCP 80 (HTTP) 8080 (HTTP) trag Cntr Tabl 3-8: TCP/UDP Prt Ud by trag Cntr Prt Ud By TCP 7200 TCP/UDP Prt Ud by NICE rvr Vrin 9 Wb Applicatin Cntr Tabl 3-9: TCP/UDP Prt Ud by th Wb Applicatin Cntr Prt in 9.0 Ud By Cmmnt TCP 80 Wbrvr 8080 Wbrvr Ur Admin ytm Admin 6207 Audit Trail Rul Managr NICE Intractin Managmnt 4. Third Party Guidlin (C2)

59 Ntwrk Uag by NICE ytm 3 Prt in 9.0 Ud By Cmmnt Lcat rvic Unifid Qury Mnitr Playback Mdia rvr Playback rurc managr Playback mdia rvic Rul ngin Caching 6208 My Univr Call Flw Analyi Unicntr NMP Managr Tabl 3-0: TCP/UDP Prt Ud by Unicntr NMP Managr Prt in 9.0 Ud By Cmmnt UDP 6 UniCntr NMP Managr NicLg Lggr Tabl 3-: TCP/UDP Prt Ud by NicLg Lggr Vrin 9 Prt in 9.0 Ud By Cmmnt TCP 200 NicLg Lggr NICE Intractin Managmnt 4. Third Party Guidlin (C2)

60 Ntwrk Uag by NICE ytm 3 Prt in 9.0 Ud By Cmmnt 20 NicLg Lggr UDP 2000 NicLg Lggr 202 NicLg Lggr Niccrn Tabl 3-2: TCP/UDP Prt Ud by Niccrn Prt in 9.0 Ud By Cmmnt TCP 200, 202 crn Agnt fr dktp 3020 crn Agnt fr trminal rvr 3000 MML UDP 3002 MML NICE Playback rvr Tabl 3-3: TCP/UDP Prt Ud by NICE Playback rvr Prt in 9.0 Ud By Cmmnt TCP PB Link 800 PB Link NICE trag Cntr NICE Intractin Managmnt 4. Third Party Guidlin (C2)

61 Ntwrk Uag by NICE ytm 3 Tabl 3-4: TCP/UDP Prt Ud by NICE trag Cntr Prt in 9.0 Ud By Cmmnt TCP trag Cntr NICE Intractin Cntr Tabl 3-5: TCP/UDP Prt Ud by NICE Intractin Cntr Prt in 9.0 Ud By Cmmnt TCP 62050,6205 Call rvr NMP Dipatch Ud by th NMP lgic 6206 chdulr Ud by th NMP lgic RCM Databa rvr Tabl 3-6: TCP/UDP Prt Ud by th Databa rvr Prt in 9.0 Ud By Cmmnt TCP 433 QL rvr NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 6 -

62 Micrft Windw rvr 2003 Applianc Editin 3 Micrft Windw rvr 2003 Applianc Editin Prduct Micrft Windw rvr 2003 Applianc Editin Rla ynpi Cmmncing April 2005, th prating ytm cnfiguratin fr NicLg and Intractin Captur Unit prduct lin i changing frm Micrft Windw rvr 2003 tandard Editin t Micrft Windw rvr 2003 Applianc Editin. Micrft Windw rvr 2003 Applianc Editin i a jint vntur f Nic ytm and Micrft a part f ur OEM mmbrhip. Thi nw prvid an ptimizd prating ytm fr NicLg lggr and th Intractin Captur Unit bad upn Micrft Windw rvr 2003 tchnlgy and i pcially dignd t addr th diffrnt prfrmanc nd f ur capturing platfrm. Additinally Micrft Windw rvr 2003 Applianc Editin mak rdundant th diffrnt rvic and prating ytm rurc which ar nt bing ud by th rcrding platfrm. Thi will prvid bttr prfrmanc n th n hand and nhancd curity n th thr hand, by diabling diffrnt cmpnnt which ar nt bing ud and may b a ptntial fr curity brach. Micrft Windw rvr 2003 Applianc Editin FAQ Q: Fr which NICE rvr i Micrft Windw rvr 2003 Applianc Editin uitabl? A: Micrft Windw rvr 2003 Applianc Editin i uitabl fr NicLg Lggr and th Intractin Captur Unit (a part f NICE Prfrm). Q: Why i Micrft Windw rvr 2003 Applianc Editin i uitabl nly fr NicLg Lggr and Intractin captur unit? A: Th ran i rlatd t th fact that all thr ytm cmpnnt ar a /W nly lutin and th prating ytm i prvidd by th cutmr. Q: I thr a pcial pric fr NicLg Lggr with Micrft Windw rvr 2003 Applianc Editin. A: N. A frm th fficial annuncmnt vry NicLg Lggr and Intractin Captur Unit will b hippd with Micrft Windw rvr 2003 Applianc Editin a dfault. Q: D th fact that I'm uing Micrft Windw rvr 2003 Applianc Editin n th NicLg Lggr affct in any way Micrft curity patch and rvic pack rlatd iu. A: N. Micrft Windw rvr 2003 Applianc Editin ha n affct n any M curity patch and rvic pack rlatd iu. Th lit f crtifid M curity patch and rvic pack i availabl n th ExtraNICE and bing updatd cntantly. Q: Whr can I buy a cpy f Micrft Windw rvr 2003 Applianc Editin? A: Micrft Windw rvr 2003 Applianc Editin i nt availabl fr a public u. Only Nic ytm i authrizd t prvid a cpy and licning f thi Micrft Windw ditin. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

63 3 Ovrviw Q: D Micrft Windw rvr 2003 Applianc Editin affct in any way Nic ytm languag upprt? A: Micrft Windw rvr 2003 Applianc Editin i tranparnt frm an nd ur tandpint. Q: I th Micrft Windw rvr 2003 Applianc Editin uitabl fr th 8.9 IA bad NicLg Lggr r jut t th PCI? A: Micrft Windw rvr 2003 Applianc Editin i applicabl fr bth IA and PCI bad NicLg Lggr. Ovrviw Frm April 2005, an Imag CD (Ght) will b hippd with ach NICE High Dnity Lggr, NICE Intractin Captur Unit r Niclg vrin 8.9 IA, intad f Micrft Windw rvr 2003 intallatin CD. Thi Imag CD (Ght) can al b ud t rcvr th lggr in a ca f a crii n it Imprtant! Thi Imag CD (Ght) i fr u nly with ytm nt frm April Th intallatin will nly functin prprly with CPU hippd aftr April 2005, thrwi yu may b prmptd t rplac yur CPU. blw t vrify if yur CPU vrin i apprvd, if nt it will b ncary rplac yur CPU. Figur 3-27: NICE CPU Vrificatin Tl Each hipmnt includ th fllwing itm: x.44 MB Btabl diktt: Labl: Windw rvr 2003 Applianc Rcvry Ntwrk Intallatin Diktt. 2 x Imag CD (Ght): Labl: Imag CD fr PCI Lggr / ICU / IA Lggr 8.9 W2K3 Applianc (CD # f 2). Labl: Imag CD fr PCI Lggr / ICU / IA Lggr 8.9 W2K3 Applianc (CD # 2 f 2). x Windw intallatin fil CD. Labl: M Intallatin fil fr W2K3 Applianc ditin (I386). NOTE: Thi CD cntain Windw intallatin fil fr furthr intallatin. Rcvring th Lggr Thr ar vral ptin t rcvr th Lggr: NICE Intractin Managmnt 4. Third Party Guidlin (C2)

64 3 Rcvring th Lggr Rplacing th Faild HDD with a Prladd HDD blw (Mt rcmmndd ptin). Intalling th Imag CD (Ght) frm a Lggr DVD Dvic n th facing pag. Intalling th Imag CD (Ght) frm a Wrktatin n pag 68. Rplacing th Faild HDD with a Prladd HDD T Rplac th Faild HDD with a Prladd HDD NICE ytm Ltd. rcmmnd rdring a prladd HDD fr fat rplacmnt at th it. Each prladd HDD i cmpatibl t a pcific platfrm Platfrm NICE High Dnity Lggr v9.0 NICE Intractin Captur Unit NicLg Lggr IA 8.9 Prladd HDD 36GB r 72GB CI HDD 250GB IDE HDD 36GB r 72GB CI HDD Cntact [email protected] t rdr thi prladd HDD. Intallatin Nt Th prladd HDD cntain th Windw applicatin nly. Aftr th intallatin, yu will nd t intall th Lggr /W frm th CD yu rcivd with yur ytm. Whr thr ar tw r mr HDD intalld, th matr HDD i HDD Tabl 3-7: NicLg trag Dvic Cnfiguratin Cnfiguratin Up t thr hard driv and up t tw archiving dvic Dcriptin Hard driv ambly: frm ID.0 t ID.2. t HDD ID 0 2nd HDD (ptinal): ID 3rd HDD (ptinal): ID 2 Archiving dvic ambly: t Dvic (ptinal): ID 6 (CI)/Matr (IDE) 2nd Dvic (ptinal): ID 5 (CI)/Matr (IDE) Aftr rplacing th HDD, Fund Nw Hardwar mag bx will appar, click Cancl n all mag bx. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

65 3 Rcvring th Lggr Cntinu intalling th NICE /W accrding t Intalling th NicLg High Dnity Lggr ftwar intallatin manual fr vrin 8.9 and 9.0 n th ExtraNICE. Aftr th NICE /W Intallatin i cmpltd, all Fund Nw Hardwar mag bx will diappar. Fr RAID dvic NICE High Dnity Lggr Hardwar Guid (PCI Lggr) and Nic Tchnical Rfrnc Guid-hrt Trm trag Dvic (IA Lggr). Rplac th faulty HDD with a rgular HDD (nt prladd HDD) and rbuild yur HDD frm th RAID dvic. Intalling th Imag CD (Ght) frm a Lggr DVD Dvic NOTE: Whr thr i a faulty HDD, rplac thi HDD bfr intalling th Imag CD (Ght). T Intall th Imag CD (Ght) Intallatin frm a DVD Dvic:. Cnfigur th BIO Bt qunc t tartup frm th DVD dvic. (Frm th BIO: BIO FEATURE ETUP > BOOT EQUENCE). 2. Inrt th t CD intallatin Imag CD (Ght) [Labl Imag CD fr PCI Lggr / ICU / IA Lggr 8.9 W2K3 Applianc (CD # f 2)] int th DVD dvic. 3. Rbt th ytm. 4. Frm th Micrft Windw 98 tartup Mnu lct (NICE Prduct Imag ) and pr Entr. Figur 3-28: Micrft Windw 98 tartup Mnu Imprtant! U nly mnu ptin that ar pcifically mntind! (Th thr ptin ar fr NICE Enginr nly.) 5. Frm th nxt crn, lct machin typ (NicLg PCI / ICU / NicLg IA 8.9) and pr Entr. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

66 3 Rcvring th Lggr Figur 3-29: Micrft Windw 98 tartup Mnu 6. Th Imag CD (Ght) will tart running autmatically. 7. Wait fr prmpt and thn rplac th cnd CD [Labl Imag CD fr PCI Lggr / ICU / IA Lggr 8.9 W2K3 Applianc (CD # 2 f 2)]. 8. lct OK with th arrw buttn and pr Entr. T Rtr BIO Factry tting:. Inrt th t CD intallatin Imag CD (Ght) [Labl Imag CD fr PCI Lggr / ICU / IA Lggr 8.9 W2K3 Applianc (CD # f 2)] t th DVD dvic. 2. Frm th Micrft Windw 98 tartup Mnu lct 2 (NICE CPU BIO tting ) and pr Entr. Figur 3-30: Micrft Windw 98 tartup Mnu 3. Frm th nxt crn, lct machin CPU typ (NicLg PCI /ICU /IA 8.9) and pr Entr. Thi will rtr th BIO factry tting. Figur 3-3: Micrft Windw 98 tartup Mnu NICE Intractin Managmnt 4. Third Party Guidlin (C2)

67 3 Rcvring th Lggr NICE /W Intallatin Cnfigur th IP addr and th cmputr nam accrding t yur ntwrk idntificatin. u mut crat th E partitin n th HDD accrdingly. T crat a partitin:. Right-click My Cmputr, lct Manag. 2. lct Cmputr managmnt (Lcal) > trag > Dik Managmnt. 3. Right-click th third partitin and lct Nw Partitin frm th drp dwn cntxt mnu. Figur 3-32: Dik Managmnt 4. Frm th Nw Partitin Wizard, lct Nxt (kping th dfault tting) until yu pn th Frmat Partitin windw. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

68 3 Rcvring th Lggr Figur 3-33: Nw Partitin Wizard 5. Enur that D nt frmat thi partitn chckbx i markd and cmplt th Wizard. 6. Cntinu intalling NICE /W, Intalling th NicLg High Dnity Lggr ftwar intallatin manual fr vrin 8.9 and 9.0 n th ExtraNICE. 7. Aftr th NICE /W intallatin i cmpltd, all Fund Nw Hardwar mag bx will diappar. Intalling th Imag CD (Ght) frm a Wrktatin NOTE: Whr thr i a faulty HDD, rplac thi HDD bfr intalling th Imag CD (Ght). T Chck fr Wrktatin NtBIO cnfiguratin:. Click tart > tting > Ntwrk and Dial-up Cnnctin. 2. Right-click th Lcal Ara Cnnctin icn, and click Prprti. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

69 3 Rcvring th Lggr Figur 3-34: Chck fr Wrktatin NtBIO Cnfiguratin 3. Frm th Lcal Ara Cnnctin Prprti windw, lct Intrnt Prtcl (TCP/IP) and thn click Prprti. Figur 3-35: Lcal Ara Cnnctin Prprti Windw Th Intrnt Prtcl (TCP/IP) Prprti windw pn. 4. Click Advancd t rach th Advancd TCP/IP tting windw. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

70 3 Rcvring th Lggr Figur 3-36: Intrnt Prtcl (TCP/IP) Prprti Windw 5. Frm th Advancd TCP/IP tting windw, lct th WIN tab, and thn lct Enabl NtBIO vr TCP/IP. Figur 3-37: Advancd TCP/IP tting - WIN Tab 6. Cl all pn dialg. T har Wrktatin CD-ROM:. Opn My Cmputr and right-click CD-ROM. 2. Navigat t My Cmputr > CD-ROM > haring. Th Cmpact Dic Prprti windw pn. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

71 3 Rcvring th Lggr Figur 3-38: haring Click th haring tab, and lct har thi fldr. 4. In th har nam txt bx, typ in CDROM with n pac but with CAPITAL LETTER. 5. Click Prmiin t acc th Prmiin fr CDROM windw. Figur 3-39: Cmpact Dic (D:) Prprti - haring Tab NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 7 -

72 3 Rcvring th Lggr 6. Frm th Prmiin fr CDROM windw, nur that th Evryn grup i dfind with a Rad prmiin. Figur 3-40: har Prmiin Windw 7. Cl all pn dialg. 8. Inrt th t Imag CD (Ght) [Labl: Imag CD fr PCI Lggr / ICU / IA Lggr 8.9 W2K3 Applianc (CD # f 2)] in th Wrktatin CD-ROM. T t Wrktatin, Dmain / Wrkgrup, Ur Nam and Pawrd:. Nt dwn th fllwing Wrktatin infrmatin: Full cmputr nam (Up t 5 charactr) () (Fr xampl NICE-ytm) Dmain / Wrkgrup nam (Up t 5 charactr) (2) (Fr xampl GROUPNAME) Writ Wrktatin lcal Urnam and Pawrd infrmatin: Wrktatin lcal Lgin Urnam (3) Wrktatin lcal Lgin Pawrd (4) NOTE: Fr Cmputr Nam and Wrkgrup / Dmain nam: Right-click My cmputr > Prprti > Ntwrk Idntificatin tab t th ytm Prprti windw. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

73 3 Rcvring th Lggr Figur 3-4: ytm Prprti - Ntwrk Idntificatin Tab T Intall th Imag CD (Ght):. In th Lggr, cnfigur t tartup frm th flppy driv. (Frm th BIO: BIO FEATURE ETUP > BOOT EQUENCE) 2. Inrt th Diktt [Labl Windw rvr 2003 Applianc Rcvry Ntwrk Intallatin Diktt] t th Flppy driv. Imprtant! Vrify that th writ prtct tab n th diktt i cld. (Enabl rwrit n diktt) 3. Rbt th Lggr. T Uplad th Imag frm th Wrktatin CD-ROM: Imprtant! U nly mnu ptin that ar pcifically mntind! (Th thr ptin ar fr NICE C Enginr nly.). Frm th M DO 6.22 tartup Mnu, lct (NICE Prduct Imag ) and pr Entr. Th windw pn. Figur 3-42: M-DO 6.22 tartup Mnu NICE Intractin Managmnt 4. Third Party Guidlin (C2)

74 3 Rcvring th Lggr 2. Frm th M-DO 6.22 tartup Mnu nw lct machin typ ( NicLg PCI / 2 - ICU / 3 NicLg IA 8.9) and pr Entr. Figur 3-43: M-DO 6.22 tartup Mnu 3. Wait a fw cnd fr th Dwnlad Ght Imag frm Wrktatin CD Driv via Ntwrk windw and thn fill in th dtail, T t Wrktatin, Dmain / Wrkgrup, Ur Nam and Pawrd: n pag 72. Entr wrktatin nam Entr wrkgrup/dmain Entr wrk tatin ur nam 4. Wait a fw cnd and thn typ yur ur nam. 5. Typ yur pawrd. 6. Whn prmptd t crat a pawrd, typ N and pr Entr. Th Imag CD (Ght) will tart running autmatically. 7. Wait fr th prmpt and thn rplac th cnd CD [Labl Imag CD fr PCI Lggr / ICU / IA Lggr 8.9 W2K3 Applianc (CD # 2 f 2)]. 8. lct OK and pr Entr. 9. At th nd f th intallatin a Ntwrk Intallatin Dn ntificatin appar. 0. Pr Entr t cnfirm. T Rtr BIO Factry tting:. Rbt th ytm (ALT+CTRL+DEL). 2. Frm th M-DO 6.22 tartup Mnu lct 2 (NICE CPU BIO tting ) and pr Entr. Figur 3-44: M-DO 6.22 tartup Mnu NICE Intractin Managmnt 4. Third Party Guidlin (C2)

75 3 Rcvring th Lggr 3. Frm th nxt crn, lct yur machin CPU typ (NicLg PCI / ICU / NicLg IA 8.9 BIO tting) and pr Entr t rtr th BIO factry tting. Figur 3-45: M-DO 6.22 tartup Mnu 4. Wait a fw cnd, th ytm will rbt autmatically. Imprtant! Rmv th diktt frm th flppy driv whil rbting. 5. Fr ftwar Intallatin, NICE /W Intallatin n pag Cntinu intalling NICE /W, Intalling th NicLg High Dnity Lggr ftwar intallatin manual fr vrin 8.9 and 9.0 n ExtraNICE. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

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77 4 4: Micrft Clint Oprating ytm Thi chaptr prvid infrmatin rgarding Micrft Clint Oprating ytm. Thi includ cur lutin, updat, and guidlin. Cntnt Gnral 78 Windw XP 79 Windw 7 32-bit/64-bit 92 Windw 8 and Windw bit/64-bit 99 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

78 4 Gnral Gnral Lcalizatin NICE d nt upprt machin nam and/r dmain nam with nn-acii charactr (IRI) n Clint wrktatin. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

79 4 Windw XP Windw XP NICE Prduct upprt fr Windw XP rvic Pack 3 Prduct NICE Prduct upprt fr Micrft Windw XP rvic Pack 3 Rla ynpi NICE Prfrm Rla 3 P4, NICE Prfrm Rla 3., Rla 3.2, Rla 3.5, and Vrin 8.9, NicCall Fcu III Thi ctin dcrib NICE prduct upprt fr Micrft Windw XP rvic Pack 3 Ovrviw Thi ctin prvid infrmatin rgarding NICE prduct upprt fr Micrft Windw XP, rvic Pack 3. Micrft Windw XP, rvic Pack 3 wa crtifid n Vrin 8.9, NicCall Fcu III, Nic Prfrm Rla 3 P4 and n NICE Prfrm Rla 3., fr all clint id applicatin a fllw: rvr id upprt NicCall Fcu III Clint id upprt NICE tcurity Applicatin NICE Rprtr Viwr NICE crnagnt NICE crnn Agnt NICE Playr Rcrd n Dmand (ROD) urvy Managr Rmt Tap rvr (RT) Mdia Library VIP Rcrding Agnt (VRA) NICE Intractin Managmnt 4. Third Party Guidlin (C2)

80 curity-tuning Guidlin fr NICE ftwar Cmpnnt Running Windw XP rvic Pack 2 4 curity-tuning Guidlin fr NICE ftwar Cmpnnt Running Windw XP rvic Pack 2 Prduct curity-tuning Guidlin fr NICE ftwar Cmpnnt Running Micrft Windw XP rvic Pack 2 Rla ynpi Ovrviw Thi ctin prvid guidlin fr NICE cmpnnt running n clint wrktatin which run n Micrft Windw XP. Micrft rcntly rlad rvic Pack 2 fr Windw XP. In additin t including all prviu ht fix, rvic Pack 2 prvid th fllwing nhancd curity fatur: A built-in firwall Enhancd curity fr Intrnt Explrr Chck fr a valid ignatur f prgram during intallatin By dfault, a firwall cl all prt t incming ntwrk packt. Unlik thr firwall which nabl yu t pn a prt prmanntly (knwn a - tatically pnd prt), th firwall intalld with rvic Pack 2 nabl yu t dfin pcific applicatin fr which th firwall will pn th ncary litning prt. Th litning prt will rmain pn nly whn, and a lng a, th applicatin ar running (knwn a - dynamically pnd prt). u d thi by adding th applicatin yu want t th firwall Excptin Lit. mtim whn an applicatin run fr th firt tim, a warning mag appar aking if yu want t unblck th applicatin. Unblcking an applicatin will autmatically add it nam t th firwall Excptin Lit. Othr tim, yu will hav t add th applicatin manually t th firwall Excptin Lit. Th purp f thi ctin i t prvid a ummary f th ttd NICE ftwar cmpnnt in thi nvirnmnt, and dcrib th ndd curity-tuning fr btaining full-functinality f th ytm. curity-tuning i prfrmd in th firwall and in Intrnt Explrr. NOTE: Aftr yu cmplt curity-tuning NICE cmpnnt, w rcmmnd that yu mnitr all rcrding cmpnnt at th it t nur that thy ar running prprly. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

81 curity-tuning Guidlin fr NICE ftwar Cmpnnt Running Windw XP rvic Pack 2 4 Printallatin Rquirmnt If NICE Wb applicatin Vrin 8.8 ar intalld at yur it, bfr intalling Micrft Windw XP rvic Pack 2, yu mut intall NICE Wb Applicatin upprt Packag fr Micrft Windw XP P2 Clint n th Wb rvr. NOTE: Fr 8.9 ytm (NicCL and Clint/rvr Applicatin Vrin 8.9), NICE Wb Applicatin upprt Packag fr Windw XP P2 Clint huld b intalld n tp f rvic Pack 4, and 8.9 Wb Applicatin Fatur Pack. Th NICE Wb Applicatin upprt Packag fr Windw XP P2 Clint can b fund n T intall th NICE Wb Applicatin upprt Packag fr Micrft Windw XP P2 Clint: On th Wb rvr, navigat t th lcatin <Intallatin Path >\Univr, and rplac th QuryCritria.ap fil with th QuryCritria.ap fil datd 29 Augut curity-tuning Lit Tabl 4-: curity-tuning Lit NICE Cmpnnt curity-tuning Firwall Unblck Manually Add t Firwall Excptin Tab Intrnt Explrr Cmmnt NICE crnagn t Vrin 8.8 NICE crnagn t Firwall Unblck Exampl n pag NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 8 -

82 curity-tuning Guidlin fr NICE ftwar Cmpnnt Running Windw XP rvic Pack 2 4 NICE Cmpnnt curity-tuning Firwall Unblck Manually Add t Firwall Excptin Tab Intrnt Explrr Cmmnt NICE Prfrm crnagn t NICE crnagn t Firwall Unblck Exampl n pag NICE crnn Vrin NICE Clint/rv r Applicatin Vrin 8.8 NICE uprviin Mdia Library Printr rvr NICE RT Firwall Unblck Exampl n pag 84. NICE Adminitratr Adding NICE Adminitratr t th Excptin Lit n pag 86. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

83 curity-tuning Guidlin fr NICE ftwar Cmpnnt Running Windw XP rvic Pack 2 4 NICE Cmpnnt curity-tuning Firwall Unblck Manually Add t Firwall Excptin Tab Intrnt Explrr Cmmnt NICE Clint/rv r Applicatin Vrin 8.9 NICE uprviin Mdia Library Printr rvr NICE RT Firwall Unblck Exampl n th nxt pag. NICE Adminitratr Adding NICE Adminitratr t th Excptin Lit n pag 86. NICE NMP Managr Vrin Add frm th fllwing lcatin: C:\WINDOW\ytm32\nmptrap. x Adding nmptrap.x t th Excptin Lit n pag 89. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

84 curity-tuning Guidlin fr NICE ftwar Cmpnnt Running Windw XP rvic Pack 2 4 NICE Cmpnnt curity-tuning Firwall Unblck Manually Add t Firwall Excptin Tab Intrnt Explrr Cmmnt NICE Wb Applicatin Vrin 8.8 Intall Crytal mart Viwr fr ActivX. Nt (). NICE Prfrm Wb Applicatin Crytal mart Viwr fr ActivX Guidlin n th facing pag. u mut intall th NICE Wb Applicatin upprt Packag fr Micrft Windw XP P2 Clint n th Wb rvr. curity-tuning ur ytm Firwall Unblck Exampl NOTE: Althugh thi ctin prvid n firwall unblck xampl nly (crnagnt), a imilar Windw curity Alrt mag appar whn NICE uprviin, Mdia Library, Printr rvr, and NICE RT run fr th firt tim. Whn crtain applicatin run fr th firt tim, a warning mag appar aking if yu want t unblck th applicatin. Clicking Unblck will add th applicatin t th Firwall Excptin Lit, nabling yu t run th applicatin. Windw curity Alrt n th facing pag. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

85 Manually Adding Prgram t th Firwall Excptin Lit 4 Figur 4-: Windw curity Alrt Crytal mart Viwr fr ActivX Guidlin Whn yu lct th Rprt tab, an Intrnt Explrr curity Warning mag appar, aking if yu want t intall th Crytal mart Viwr fr ActivX. Click Intall. Intrnt Explrr - curity Warning blw. Figur 4-2: Intrnt Explrr - curity Warning Manually Adding Prgram t th Firwall Excptin Lit Opning th Firwall T pn th firwall:. Frm th tart mnu, lct tting > Cntrl Panl > Windw Firwall. Th Windw Firwall windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

86 Manually Adding Prgram t th Firwall Excptin Lit 4 Figur 4-3: Windw Firwall - Gnral Tab 2. Enur that On (rcmmndd) i lctd. Adding NICE Adminitratr t th Excptin Lit Whn yu add NICE Adminitratr t th Excptin Lit, yu d nt nd t click Brw and lcat it xcutabl in it intallatin fldr. By dfault NICE Adminitratr appar in th Prgram lit in th Add a Prgram windw. T add NICE Adminitratr t th Excptin lit:. In th Windw Firwall windw, click th Excptin tab. Th Excptin tab appar a hwn blw. Fil and Printr haring and Rmt Aitanc appar lctd. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

87 Manually Adding Prgram t th Firwall Excptin Lit 4 Figur 4-4: Windw Firwall - Excdptin Tab NOTE: Enur that Diplay a ntificatin whn Windw Firwall blck a prgram i lctd. 2. Click Add Prgram. Th Add a Prgram windw appar. 3. In th Add a Prgram windw, lct NICE Adminitratr. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

88 Manually Adding Prgram t th Firwall Excptin Lit 4 Figur 4-5: Add a Prgram 4. Click OK. NICE Adminitratr nw appar in th Excptin tab. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

89 Manually Adding Prgram t th Firwall Excptin Lit 4 Figur 4-6: Windw Firwall - Excptin Tab 5. In th Excptin tab, click OK. Adding nmptrap.x t th Excptin Lit nmptrap.x d nt appar in th Prgram lit in th Add a Prgram windw. T add nmptrap.x, yu mut click Brw, thn lcat nmptrap.x in th C:\WINDOW\ytm32 dirctry. T add nmptrap.x t th Excptin lit:. In th Windw Firwall windw, in th Excptin tab, click Add Prgram. Th Add a Prgram windw appar. 2. Click Brw, g t C:\WINDOW\ytm32 and lct nmptrap.x. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

90 Manually Adding Prgram t th Firwall Excptin Lit 4 Figur 4-7: Brw Windw 3. Click Opn. nmptramp.x i nw addd t th Excptin lit. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

91 Manually Adding Prgram t th Firwall Excptin Lit 4 Figur 4-8: Windw Firwall - Excptin Tab 4. Click OK. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 9 -

92 4 Windw 7 32-bit/64-bit Windw 7 32-bit/64-bit NICE Prfrm Clint Applicatin Cmpatibility NICE ytm upprt th fllwing ditin f Micrft Windw 7 in bth 32-bit and 64-bit cnfiguratin: Micrft Windw 7 Prfinal Editin Micrft Windw 7 Entrpri Editin Micrft Windw 7 Ultimat Editin Th fllwing tabl hw th cmpatibility f NICE Prfrm clint applicatin with Micrft Windw 7 fr Rla 3., 3.2, and 3.5, and NICE Intractin Managmnt Rla 4.: Imprtant! NICE Applicatin and th t curity fatur upprt nly th 32-bit vrin f Intrnt Explrr. (*) Th cmpnnt mut b intalld with th UAC turnd OFF. Tabl 4-2: Cmpatibility With Micrft Windw 7 32-bit and 64-bit by Rla Applicati n Rla 3. Rla 3.2 Rla 3.5 Rla 4. Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit crn Agnt upprt d a f UP 3..8 (*) upprt d a f UP 3..8(*) upprt d a f UP (*) upprt d a f UP (*) Apprv d Apprv d Apprv d Apprv d ROD Clint Apprv d (*) Nt upprt d Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d tandaln NICE Playr and NICE Playr Cdc Pack Apprv d (*) Apprv d (*) Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d NICE Intractin Managmnt 4. Third Party Guidlin (C2)

93 NICE Prfrm Clint Applicatin Cmpatibility 4 Applicati n Rla 3. Rla 3.2 Rla 3.5 Rla 4. Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit Rprtr Viwr Apprv d (*) Nt upprt d Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d NICE Applicatin (including t curity) Apprv d (*) Apprv d (*) Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d urvy Managr Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d VRA Nt upprt d Nt upprt d Nt upprt d Nt upprt d Nt upprt d Nt upprt d Apprv d Apprv d Mdia Library Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d BF Tl kit Apprv d Nt upprt d Apprv d Nt upprt d Apprv d Apprv d Apprv d Apprv d NICE ntinl Rmt Clint Apprv d (*) Apprv d (*) Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d crnn Agnt Nt upprt d Nt upprt d upprt d a f UP 3.2. (*) upprt d a f UP 3.2. (*) N/A N/A N/A N/A Dktp Analytic (uing PO Clint) N/A N/A N/A N/A Apprv d NICE Apprval Apprv d NICE Apprval NICE Intractin Managmnt 4. Third Party Guidlin (C2)

94 Uing th ilnt Intallatin t Intall NICE Prfrm Rla 3.x and NICE Intractin Managmnt Rla 4. 4 Clint Applicatin Applicati n Rla 3. Rla 3.2 Rla 3.5 Rla 4. Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit Windw 7 32-bit Windw 7 64-bit RT Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d Apprv d Uing th ilnt Intallatin t Intall NICE Prfrm Rla 3.x and NICE Intractin Managmnt Rla 4. Clint Applicatin NOTE: Th cmmand litd blw ar applicabl t bth Micrft Windw 7 32-bit and 64-bit prating ytm. U th fllwing cmmand t intall NICE Prfrm/NICE Intractin Managmnt clint-id applicatin uing th ilnt intallatin n wrktatin running Micrft Windw 7 (uually frm a cntral dplymnt rvr, uch a M/CCM 2007, tc.): t curity Applicatin blw. crnn Agnt blw. NICE Playr and NICE Playr Cdc Pack n th facing pag. Rprtr Viwr n th facing pag. NICE crnagnt n th facing pag. Rcrd n Dmand n pag 96. PO Clint n pag 96 NICE Inight t Impact Bridg n pag 97 t curity Applicatin Entr in th Cmmand lin: tcurityapp.x rvr <nnnn> in which nnnn i th Ht Nam, r th IP Addr, r th FQDN f th NICE Prfrm/NICE Intractin Managmnt Applicatin rvr. crnn Agnt Entr in th Cmmand lin: AgntilntIntallatin.bat NICE Intractin Managmnt 4. Third Party Guidlin (C2)

95 4 Uing th ilnt Intallatin t Intall NICE Prfrm Rla 3.x and NICE Intractin Managmnt Rla 4. Clint Applicatin NOTE: Bfr running thi cmmand, yu mut dfin th nam f th NICE Prfrm Applicatin rvr in th AgntilntIntallatin.bat fil. NICE Playr and NICE Playr Cdc Pack Entr in th Cmmand lin: mixc /i "Nic Playr.mi" /qn mixc /i "Nic Playr Cdc Pack.mi" /qn Rprtr Viwr Fr NICE Prfrm Rla 3.x Entr in th Cmmand lin: mixc /i "RprtrViwr.mi" /qn Fr NICE Intractin Managmnt Rla 4. Entr in th cmmand lin: RprtrViwr.x / /D=<RprtrViwr intallatin fldr> NICE crnagnt Fr NICE Prfrm Rla 3.x Entr in th Cmmand lin: tup.x NOTE: Bfr running thi cmmand, yu mut cnfigur th agnt.cfg cnfiguratin fil and plac it with th tup.x. fil. Fr NICE Intractin Managmnt Rla 4. T intall NICE crnagnt uing a ilnt intallatin:. Cpy th NICE crnagnt intallatin fldr t a tmprary lcatin n th rvr n which yu want t run th ilnt intallatin. 2. Extract th.mi fil by running th fllwing cmmand in th Run windw: <Path\tup.x fil> /t:<path\targt fldr> /c Hr <Path\tup.x fil> i th path t th tup fil in th NICE crnagnt intallatin fldr and <Path\targt fldr> i th path t th fldr t which yu want t xtract th.mi fil. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

96 Uing th ilnt Intallatin t Intall NICE Prfrm Rla 3.x and NICE Intractin Managmnt Rla 4. 4 Clint Applicatin IMPORTANT u mut lav a pac (nt an undrcr) aftr <path t tup.x fil> and aftr <targt fldr>. Thi cmmand xtract tw.mi fil t th targt fldr: crnagntxp.mi - (32-bit intallatin) crnagntxp64.mi - (64-bit intallatin) 3. T intall th NICE crnagnt ftwar, run n f th fllwing prcdur (fr dtail abut cnfiguring th paramtr Cnfiguring NICE crnagnt Intallatin Paramtr, in th crnagnt Intallatin and Cnfiguratin Guid): -r- If yu ar running th ilnt intallatin lcally n ach clint machin, in th Run windw, run th fllwing cmmand: mixc.x /i <full path t.mi fil> /q ADMIN = <Applicatin rvr Ht Nam> Imprtant! u mut lav a pac (nt an undrcr) aftr mixc, aftr /i, aftr <full path t.mi fil>, and aftr q. If yu ar dplying NICE crnagnt uing a publihing applicatin, cnfigur th publihing applicatin t run th rlvant.mi fil. NOTE: u can u any publihing applicatin that upprt.mi fil. Aftr cmplting th intallatin, yu cnfigur th NICE crnagnt in th ytm Adminitratr. Rcrd n Dmand Entr in th Cmmand lin: mixc /i "RODtup.mi" /qn ERVERURL=<nnnn> LAUNCH="N" ALLUER= in which nnnn i th Ht Nam PO Clint Entr in th cmmand lin: mixc /i "Full path t th NICE Ral-Tim Clint.mi" /qn TANDALONE="" EGDEFAULTP="full path fr prjct.xml" NICE Intractin Managmnt 4. Third Party Guidlin (C2)

97 Manually Intalling NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4. Clint Applicatin 4 NICE Inight t Impact Bridg Entr in th cmmand lin: mixc /i "full path t th NICE Inight t Impact Bridg.mi fil" /qn EGHOT=" Applicatin rvr HtNam " Manually Intalling NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4. Clint Applicatin NOTE: Th prcdur litd blw ar applicabl t all NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4. clint-id cmpnnt n wrktatin running Micrft Windw 7 32-bit r 64-bit prating ytm. Kp in mind that: In NICE Prfrm Rla 3.x, UAC mut b turnd ff bfr intalling clintid applicatin markd by an atrik (*) in Windw 7 32-bit/64-bit n pag 92. Aftr intallatin i finihd th UAC huld b turnd n. In NICE Intractin Managmnt Rla 4., UAC can b turnd n during th intallatin f th clint-id applicatin. T intall NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4.clintid applicatin n wrktatin with Micrft Windw 7:. Lcat th applicatin intallatin dirctry. Th dfault path fr NICE Playr, NICE Playr Cdc Pack, Rprtr Viwr, and Rcrd n Dmand i: \\rvr_nam\...\prgram Fil\NICE ytm\applicatin\clint id Applicatin 2. Cpy th rquird applicatin intallatin fil() t th lcal cmputr. 3. Lg in t th wrktatin uing a Ur with Adminitrativ privilg. 4. Rfr t Windw 7 32-bit/64-bit n pag 92 t if th cmpnnt rquir that th UAC b turnd Off. If th UAC can rmain n, run th intallatin wizard. If th UAC mut b turnd ff, d n f th fllwing: If yu lggd in undr th Built-in Adminitratr, in th Lcal Grup Plicy Editr windw, t th Ur Accunt Cntrl: Admin Apprval Md fr th Built-in Adminitratr plicy t Diabld. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

98 Manually Intalling NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4. Clint Applicatin 4 Figur 4-9: Lcal Grup Plicy Editr Windw If yu lggd in undr anthr ur with Adminitrativ privilg, in th Lcal Grup Plicy Editr windw, t th Ur Accunt Cntrl: Run all adminitratr in Admin Apprval Md plicy t Diabld. Figur 4-0: Lcal Grup Plicy Editr Windw 5. Run th intallatin wizard. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

99 Windw 8 and Windw bit/64-bit 4 Windw 8 and Windw bit/64-bit NICE Intractin Managmnt Clint Applicatin Cmpatibility NICE Intractin Managmnt and latr upprt th fllwing ditin f Micrft Windw 8 and Micrft Windw 8., in bth 32-bit and 64-bit cnfiguratin: Micrft Windw 8 Prfinal Editin Micrft Windw 8 Entrpri Editin Micrft Windw 8. Prfinal Editin Micrft Windw 8. Entrpri Editin Th fllwing tabl hw th cmpatibility f NICE Intractin Managmnt Rla and latr clint applicatin with Micrft Windw 8/8.: Tabl 4-3: Cmpatibility With Micrft Windw 8 and bit and 64-bit fr Rla and latr Applicatin Windw 8 32-bit Windw 8 64-bit Windw bit Windw bit crn Agnt Apprvd Apprvd Apprvd Apprvd ROD Apprvd Apprvd Apprvd Apprvd tandaln NICE Playr and NICE Playr Cdc Pack Apprvd Apprvd Apprvd Apprvd Rprtr Viwr Apprvd Apprvd Apprvd Apprvd NICE Applicatin (including t curity) Apprvd Apprvd Apprvd Apprvd urvy Managr Nt upprtd Apprvd Nt upprtd Nt upprtd VRA Apprvd Apprvd Apprvd Apprvd Mdia Library Apprvd Apprvd Apprvd Apprvd BF Tl Kit Apprvd Apprvd Apprvd Apprvd NICE ntinl Rmt Clint Nt upprtd Apprvd Nt upprtd Apprvd NICE Intractin Managmnt 4. Third Party Guidlin (C2)

100 Uing th ilnt Intallatin t Intall NICE Intractin Managmnt Rla 4. Clint Applicatin 4 Applicatin Windw 8 32-bit Windw 8 64-bit Windw bit Windw bit Ral-Tim Dignr NOTE: Apprvd Apprvd Apprvd Apprvd Th Ral-Tim Dignr cannt b intalld n Windw 8/8. in VMwar viw. Th Ral-Tim Dignr rquir.net Framwrk 4 t b intalld id-by-id with.net Framwrk 4.5 (th Windw 8/8. dfault). Ral-Tim Clint NOTE: Apprvd Apprvd Apprvd Apprvd Th Ral-Tim Clint rquir.net Framwrk 4 t b intalld id-by-id with.net Framwrk 4.5 (th Windw 8/8. dfault) Uing th ilnt Intallatin t Intall NICE Intractin Managmnt Rla 4. Clint Applicatin U th fllwing cmmand t intall NICE Intractin Managmnt clint-id applicatin with th ilnt intallatin n wrktatin running Micrft Windw 8 and Windw 8.: t curity Applicatin blw NICE Playr and NICE Playr Cdc Pack n th facing pag NICE crn Agnt n th facing pag Rcrd n Dmand n pag 02 t curity Applicatin Thi dcrib hw t intall th tcurity Applicatin. T intall th tcurity Applicatin: At th cmmand-lin prmpt, typ tcurityapp.x rvr <nnnn>. Whr nnnn i th Ht Nam, IP Addr, r th FQDN f th NICE Intractin Managmnt Applicatin rvr. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

101 Uing th ilnt Intallatin t Intall NICE Intractin Managmnt Rla 4. Clint Applicatin 4 NICE Playr and NICE Playr Cdc Pack Thi tpic dcrib hw t intall th NICE Playr and NICE Playr Cdc Pack. T u NICE Playr and NICE Playr Cdc Pack: At th cmmand-lin prmpt, typ: mixc /i "Nic Playr.mi" /qn mixc /i "Nic Playr Cdc Pack.mi" /qn NICE crn Agnt Thi ctin dcrib hw tintall NICE crnagnt by uing th ilnt intallatin U n f th fllwing mthd: Run th ilnt intallatin lcally n ach clint machin n which yu want t intall NICE crnagnt. U a publihing applicatin t dply NICE crnagnt n all th clint machin. T intall NICE crnagnt uing a ilnt intallatin:. Cpy th NICE crnagnt intallatin fldr t a tmprary lcatin n th rvr whr yu want t run th ilnt intallatin. 2. Extract th.mi fil by running th fllwing cmmand in th Run windw: <Path\tup.x fil> /t:<path\targt fldr> /c whr <Path\tup.x fil> i th path t th tup fil in th NICE crnagnt intallatin fldr and <Path\targt fldr> i th path t th fldr with th.mi fil t b xtractd. Thi cmmand xtract tw.mi fil t th targt fldr: crnagntxp.mi - (32-bit intallatin) crnagntxp64.mi - (64-bit intallatin) 3. T intall th NICE crnagnt ftwar, run n f th fllwing prcdur: Or Fr lcal manual intallatin, in th Run windw n ach clint machin, typ th fllwing cmmand: mixc.x /i <full path t.mi fil> /q ADMIN = <Applicatin rvr Ht Nam> NOTE: u mut lav a pac (nt an undrcr) aftr <path t tup.x fil> and aftr <targt fldr>. u mut lav a pac (nt an undrcr) aftr mixc, aftr /i, aftr <full path t.mi fil>, and aftr q. Fr a batch intallatin, cnfigur th publihing applicatin t run th rlvant.mi fil. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 0 -

102 Manually Intalling NICE Intractin Managmnt 4. Clint Applicatin 4 NOTE: u can u any publihing applicatin that upprt.mi fil. Aftr cmplting th intallatin, cnfigur th NICE crnagnt in th ytm Adminitratr. Rcrd n Dmand Thi tpic dcrib hw t intall th Rcrd n Dmand applicatin. T u Rcrd n Dmand: At th cmmand-lin prmpt, typ th fllwing: mixc /i "RODtup.mi" /qn ERVERURL=<nnnn> LAUNCH="N" ALLUER= Whr nnnn i th Ht Nam. Manually Intalling NICE Intractin Managmnt 4. Clint Applicatin NOTE: Th prcdur litd blw ar applicabl t all NICE Intractin Managmnt 4. clint-id cmpnnt n wrktatin running Micrft Windw 8/8. prating ytm. In NICE Intractin Managmnt Rla 4. ytm, UAC can b turnd n whil intalling clint-id applicatin. T manually intall NICE Intractin Managmnt 4. clint-id applicatin n wrktatin with Micrft Windw 8 r Micrft Windw 8.:. Lg in t th wrktatin with a valid ur with adminitrativ privilg. 2. Lcat th applicatin intallatin dirctry. Th dfault path fr NICE Playr, NICE Playr Cdc Pack, Rprtr Viwr, and Rcrd n Dmand i: \\rvr_nam\...\prgram Fil\NICE ytm\applicatin\clint id Applicatin 3. Cpy th rquird applicatin intallatin fil() t th lcal cmputr. 4. Run th intallatin wizard. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

103 5 5: Intrnt Explrr Thi chaptr dcrib cmpatibility f Intrnt Explrr with NICE Wb Applicatin. Imprtant! NICE Applicatin and th t curity fatur upprt nly th 32-bit vrin f Intrnt Explrr. Cntnt Intrnt Explrr 6 04 Intrnt Explrr 7 06 Intrnt Explrr 8 8 Intrnt Explrr 9 28 Intrnt Explrr 0 3 Intrnt Explrr 34 Wrking with an XBAP Pag Whn uing XBAP, th Tl mnu diappar frm th Intrnt Explrr tl bar. T viw th tl mnu, yu can d n f th fllwing: Opn a nw tab. Th Tl mnu will b availabl in th nw tab. Click th Intrnt Optin buttn in Intrnt Explrr and u th Intrnt Optin windw. If thi buttn d nt appar, right-click in th Buttn bar and add it. Th URL addr t any NICE Intractin Managmnt prjct yu wr uing will b diffrnt whn uing XBAP. Intad f th APX link nam>/nicapplicatin/dktp/wbpag/dktpwbfrm.apx, th nw addr will b nam>/nicapplicatin/dktp/xbapapplicatin/nicdktp.xbap. If yu prviuly cratd hrtcut/favrit,thn rplac all prviuly avd link t th nw addr. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

104 5 Intrnt Explrr 6 Intrnt Explrr 6 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 6 Prduct NICE Intractin Managmnt, NICE Prfrm, NicUnivr Wb Applicatin, NICE ntinl Rla NICE Intractin Managmnt R4. NICE Prfrm: R3 P3/P4, R3., R3.2, R3.5 NicUnivr Wb Applicatin 8.9 NICE ntinl: R2., R2.5 ynpi Thi ctin dcrib th cmpatibility f Intrnt Explrr 6 with NICE Wb Applicatin whn Intrnt Explrr 6 i intalld n: Windw 2000 Prfinal Windw rvr 2003 tandard Editin Windw rvr 2003 Entrpri Editin Windw XP Gnral Dcriptin Gnral tt wr prfrmd uing Intrnt Explrr 6 (IE6) with: NICE Univr Wb Applicatin 8.9 NICE Prfrm Rla Rla IPC 9.09 Rla 2 Rla 3 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE ntinl Rla 2. Rla 2.5 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

105 5 Gnral Dcriptin Th fllwing tabl dcrib th cmpatibility btwn all upprtd Oprating ytm and NICE Applicatin. Tabl 5-: Oprating ytm Oprating ytm Wb App 8.9 NP R NP R2 IPC 9.09 NP R3 NP R3. NP R3.2 NP R3.5 NIM 4. Windw rvr 2003 R2 tandard/ Entrpri P P P P P P P P P Windw XP P P P P P P P P P Windw 2000 Prfinal P P P P P P NICE Intractin Managmnt 4. Third Party Guidlin (C2)

106 5 Intrnt Explrr 7 Intrnt Explrr 7 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 7 Prduct NICE Prfrm, NicUnivr Wb Applicatin, NICE ntinl Rla NICE Intractin Managmnt R4. NICE Prfrm: R3 P3/P4, R3., R3.2, R3.5 NicUnivr Wb Applicatin 8.9 NICE ntinl: R2., R2.5 ynpi Thi ctin dcrib th cmpatibility f Intrnt Explrr 7 with NICE Wb Applicatin whn Intrnt Explrr 7 i intalld n: Windw Vita Buin Windw Vita Entrpri Windw rvr 2008 tandard/entrpri Editin Windw rvr 2003 tandard Editin Windw rvr 2003 Entrpri Editin Windw XP Gnral Dcriptin Gnral tt wr prfrmd uing Intrnt Explrr 7 (IE7) with: NICE Univr Wb Applicatin 8.9 NICE Prfrm Rla Rla IPC 9.09 Rla 2 Rla 3 Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE ntinl Rla 2. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

107 5 Knwn Iu Rla 2.5 Th fllwing tabl dcrib th cmpatibility btwn all upprtd Oprating ytm and NICE Applicatin. Aftr intalling Intrnt Explrr 7, th intrnt tting mut b changd n all Oprating ytm. Changing Intrnt Explrr 7 tting Aftr Intallatin n pag 0 Tabl 5-2: Oprating ytm Oprating ytm Wb App 8.9 NP R NP R2 IPC 9.09 NP R3 NP R3. NP R3.2 NP R3.5 NIM 4. NICE ntinl R2. NICE ntinl R2.5 Windw Vita Buin Windw Vita Entrpri Windw rvr 2008 tandard/entrpri Windw rvr 2003 R2 tandard/ Entrpri P P P P P P P P P P P P P P P P P P P P P P P P P P Windw XP P P P P P P P P P P P Knwn Iu Th fllwing ctin dcrib knwn iu whn uing Intrnt Explrr 7. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

108 5 Knwn Iu Tabl 5-3: Knwn Iu Iu Dcriptin Rla NICE Prfrm Wb applicatin huld nt b ud in Intrnt Explrr 7 tab r Quick ab md. Thy mut b pratd in a ingl tab uag. Nt: In Rla 3. and abv, yu can u NICE Prfrm Wb applicatin in tab and Quick tab md, hwvr, yu cannt pn mr than n in f NICE Prfrm at th am tim. NICE Prfrm R NICE Prfrm R 2 NICE Prfrm R 3 Rla IPC 9.09 Univr Wb Applicatin Vrin 8.9 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

109 5 Knwn Iu Iu Dcriptin Rla In th NICE Prfrm Applicatin, diffrnt windw appar in minimizd md. Th affctd windw ar a fllw: Fr Rla : Opning Caching Packag windw. Playing crn Intractin Caching - Crating, pning and dlting. Crating clip. Clicking Evaluat. Fr Rla 2 and 3 Caching windw appar nrmally. Aftr th frm i filld, click th nd buttn, th caching cl t minimizd md. aving intractin. Nt: Thi iu ccur whn nly.net. and.net. P ar intalld n th clint wrktatin. nding intractin by . Nt: Thi iu ccur whn nly.net. and.net. P ar intalld n th clint wrktatin. Th fllwing graphic hw hw m f th windw can b pnd. NICE Prfrm R NICE Prfrm R 2 NICE Prfrm R 3 (Cntact Cntr) Rla IPC 9.09 A pp-up blck appar whn yu want t viw a rprt. u mut rmv it that yu can viw th rprt. NICE Prfrm R Nt: Thi iu ccur whn nly.net. and.net. P ar intalld n th clint wrktatin. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

110 Changing Intrnt Explrr 7 tting Aftr Intallatin 5 Iu Dcriptin Rla Triggr fr th crnn Agnt, which wr dfind n an HTML pag with Intrnt Explrr 6, d nt wrk with Intrnt Explrr 7 and vic vra. NICE Prfrm R 2 NICE Prfrm R 3 Changing Intrnt Explrr 7 tting Aftr Intallatin Whn Intrnt Explrr 7 i intalld, th fllwing iu ar cratd: Intrnt Explrr 7 rt th cach t 0 MB. It i imprtant t riz th cach iz t 200 MB whn wrking with NICE Prfrm Applicatin. Changing th Cach iz blw. Th fnt i Clar Typ, which appar blurrd, and yu may want t rturn t th Black and Whit fnt. Changing th Fnt Ud by Intrnt Explrr 7 n th facing pag. Th applicatin rvr i nt autmatically addd t th trutd it lit, and it i imprtant t d manually. Intrnt Explrr 8 n pag 8. Changing th Cach iz Prfrm th fllwing prcdur t mdify th cach iz. T mdify th cach iz:. Opn Intrnt Explrr. 2. Click Tl, and lct Intrnt Optin. 3. In th Gnral tab, undr Brwing Hitry, click tting. Th Tmprary Intrnt Fil and Hitry tting windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 0 -

111 Changing Intrnt Explrr 7 tting Aftr Intallatin 5 Figur 5-: Tmprary Intrnt Fil and Hitry tting Windw 4. By dfault, Chck fr nwr vrin f trd pag i t t Evry tim I viit th wbpag. t it t Autmatically, and t th Dik pac t u t 200. Click OK t cnfirm th chang. Changing th Fnt Ud by Intrnt Explrr 7 Th fllwing graphic illutrat th diffrnc btwn th Clar Typ fnt and th Black and Whit fnt: NICE Intractin Managmnt 4. Third Party Guidlin (C2) - -

112 Changing Intrnt Explrr 7 tting Aftr Intallatin 5 Figur 5-2: Exampl f Clar Typ/Black and Whit Fnt If yu ar nt atifid with th Clar Typ fnt, prfrm th fllwing prcdur t chang it t Black and Whit. T mdify th fnt:. Opn Intrnt Explrr. Figur 5-3: Intrnt Explrr Windw 2. Click Tl, lct Intrnt Optin, and click Advancd. Th fllwing windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 2 -

113 Manually Adding NICE Prfrm Applicatin t th Trutd it Lit 5 Figur 5-4: Intrnt Optin - Advancd Tab 3. Clar Alway u Clar Typ fr HTML, and click OK t cnfirm. 4. Rtart Intrnt Explrr and Micrft Outlk. th link fr furthr infrmatin. Manually Adding NICE Prfrm Applicatin t th Trutd it Lit Prfrm th fllwing prcdur t manually add th applicatin rvr t th trutd it lit. NICE Prfrm Rla 3. upprt Intrnt Explrr 7 in bth th Quick tab and ingl tab md. T nabl lgin t NICE Prfrm in an IE7 nvirnmnt:. On th Dmain Cntrllr d th fllwing: In th Run windw, typ gpmc.mc and click OK. Th Grup Plicy Managmnt windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 3 -

114 Manually Adding NICE Prfrm Applicatin t th Trutd it Lit 5 Figur 5-5: Grup Plicy Managmnt Windw 2. Right-click th GPO yu cratd whn yu cratd th Ur Accunt Cntrl and click Edit. NOTE: Cmplt intructin fr tting up th Ur Accunt Cntrl can b fund in NICE Prfrm Rla 3.: Micrft Windw Vita Entrpri P Wrktatin Cnfiguratin Guid, tting up th Ur Accunt Cntrl in an Activ Dirctry. 3. lct Cmputr Cnfiguratin > Adminitratr Tmplat > Windw Cmpnnt > Intrnt Explrr > Intrnt Cntrl Panl > curity Pag. Th Grup Plicy Objct Editr windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 4 -

115 Manually Adding NICE Prfrm Applicatin t th Trutd it Lit 5 Figur 5-6: Grup Plicy Objct Editr Windw 4. Dubl-click th it t Zn Aignmnt Lit plicy. Th it t Zn Aignmnt Lit Prprti windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 5 -

116 Manually Adding NICE Prfrm Applicatin t th Trutd it Lit 5 Figur 5-7: it t Zn Aignmnt Lit Prprti Windw 5. lct Enabld and click hw. Th hw Cntnt windw appar. Figur 5-8: hw Cntnt Windw 6. Click Add. Th Add Itm windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 6 -

117 Manually Adding NICE Prfrm Applicatin t th Trutd it Lit 5 Figur 5-9: Add Itm Windw 7. In th Entr th nam f th itm t b addd fild, ntr th nam f th Wb Applicatin it. 8. Entr th digit 2 in th Entr th valu f th itm t b addd fild and click OK. Th hw Cntnt windw rappar. 9. Click OK. Th it t Zn Aignmnt Lit Prprti windw rappar. 0. Click OK. Th Grup Plicy Objct Editr Windw rappar.. Cl th Grup Plicy Objct Editr Windw. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 7 -

118 5 Intrnt Explrr 8 Intrnt Explrr 8 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr bit Prduct NICE Intractin Managmnt, NICE Prfrm, NicUnivr Wb Applicatin, NICE ntinl Rla NICE Intractin Managmnt R4. NICE Prfrm: R3 P3/P4, R3., R3.2, R3.5 NicUnivr Wb Applicatin 8.9 NICE ntinl: R2., R2.5 ynpi Thi ctin dcrib th cmpatibility f Intrnt Explrr 8 with NICE Wb Applicatin whn Intrnt Explrr 8 i intalld n: Windw XP P3 Windw Vita Entrpri P Windw 7 Prfinal P 32/64-bit Windw 7 Entrpri P 32/64-bit Windw 7 Ultimat P 32/64-bit Windw rvr 2003 R2 tandard Editin 32bit Windw rvr 2003 R2 Entrpri Editin 32bit Windw rvr 2008 tandard Editin 32bit Windw rvr 2008 tandard Editin 64bit Windw rvr 2008 Entrpri Editin 32bit Windw rvr 2008 Entrpri Editin 64bit Windw rvr 2008 R2 tandard Editin Windw rvr 2008 R2 Entrpri Editin Gnral Dcriptin and Cncluin Gnral tt wr prfrmd uing Intrnt Explrr 8 (IE8) with: NICE Univr Wb Applicatin 8.9 NICE Prfrm Rla 3. Rla 3.2 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 8 -

119 NICE Prfrm R3.5/NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 8 5 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE ntinl Rla 2. Rla 2.5 Cncluin Th NICE Intractin Managmnt/NICE Prfrm Applicatin uit and NicUnivr Wb Applicatin 8.9 ar cmpatibl with all ttd prating ytm with th fllwing limitatin: u huld nly run n NICE Intractin Managmnt/NICE Prfrm Applicatin uit r NicUnivr Wb Applicatin pr brwr. NICE Prfrm R3.5/NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 8 blw. NICE Prfrm R3.5/NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 8 Th fllwing ctin dcrib NICE Prfrm Rla 3.5/NICE Intractin Managmnt knwn iu whn uing Intrnt Explrr 8, grupd accrding t applicatin. NICE Prfrm Rla 3.x and NICE Intractin Managmnt 4. Applicatin Iu Th NICE Intractin Managmnt/NICE Prfrm Wb applicatin URL mut b addd t th Trutd it lit. Manually Adding NICE Intractin Managmnt/NICE Prfrm Applicatin t th Trutd it Lit n pag 2. Iu 2 NICE Intractin Managmnt/NICE Prfrm Wb applicatin can b ud in Intrnt Explrr 8 tab r Quick tab md. Hwvr, in th md, yu can run n tab nly with th NICE Intractin Managmnt/NICE Prfrm Applicatin uit. Iu 3 Whn th NICE Applicatin rvr i idntifid a an Intrnt it, th fllwing mag may appar: NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 9 -

120 NICE Prfrm R3.5/NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 8 5 Adding th NICE Intractin Managmnt/NICE Prfrm Wb Applicatin URL t th Lcal Intrant it Lit n pag 25. Iu 4 T crrctly diplay th NICE Intractin Managmnt/NICE Prfrm Applicatin, th dfault dcumntatin md in Intrnt Explrr 8 huld b Quirk md. If a diffrnt md i ud, th applicatin crn appar a hwn blw: NICE Prfrm Applicatin - Rla 3 P3/P4 and Rla 3. Iu Th NICE Prfrm Wb applicatin URL mut b addd t th Trutd it lit. Manually Adding NICE Intractin Managmnt/NICE Prfrm Applicatin t th Trutd it Lit n th facing pag. Iu 2 NICE Prfrm Wb applicatin can b ud in Intrnt Explrr 8 tab r Quick tab md. Hwvr, in th md, yu can run n tab nly with th NICE Prfrm Applicatin uit. NICE Univr 8.9 Wb Applicatin Iu u mut cnfigur IE8 t wrk with th Prtctd md t t ff. Cnfiguring Intrnt Explrr 8/9 t Diabl Prtctd Md n pag 24. Iu 2 NicUnivr 8.9 Wb Applicatin can b ud in Intrnt Explrr 8 tab r Quick tab md. Hwvr, in th md, yu can run n tab nly with NicUnivr 8.9 Wb Applicatin uit. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

121 Manually Adding NICE Intractin Managmnt/NICE Prfrm Applicatin t th Trutd it Lit 5 NOTE: Thr i n limitatin n th numbr f pn tab pr brwr whn nly n tab i running th NICE Prfrm Applicatin uit r NicUnivr Wb Applicatin. Manually Adding NICE Intractin Managmnt/NICE Prfrm Applicatin t th Trutd it Lit Prfrm th fllwing prcdur t manually add th Applicatin rvr t th trutd it lit. NICE Prfrm Rla 3.x and NICE Intractin Managmnt Rla 4. upprt Intrnt Explrr 8/9 in bth th Quick tab and ingl tab md. T nabl lgin t NICE Intractin Managmnt/NICE Prfrm in an IE8/9 nvirnmnt:. On th Dmain Cntrllr d th fllwing: In th Run windw, typ gpmc.mc and click OK. Th Grup Plicy Managmnt windw appar. Figur 5-0: Grup Plicy Managmnt Windw 2. Right-click th GPO yu cratd whn yu cratd th Ur Accunt Cntrl and click Edit. NOTE: Cmplt intructin fr tting up th Ur Accunt Cntrl can b fund in th Micrft Windw Vita Entrpri P Wrktatin Cnfiguratin Guid, in th chaptr: tting up th Ur Accunt Cntrl in an Activ Dirctry. 3. lct Cmputr Cnfiguratin > Adminitratr Tmplat > Windw Cmpnnt > Intrnt Explrr > Intrnt Cntrl Panl > curity Pag. Th Grup Plicy Objct Editr windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 2 -

122 Manually Adding NICE Intractin Managmnt/NICE Prfrm Applicatin t th Trutd it Lit 5 Figur 5-: Grup Plicy Objct Editr Windw 4. Dubl-click th it t Zn Aignmnt Lit plicy. Th it t Zn Aignmnt Lit Prprti windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

123 Manually Adding NICE Intractin Managmnt/NICE Prfrm Applicatin t th Trutd it Lit 5 Figur 5-2: it t Zn Aignmnt Lit Prprti Windw 5. lct Enabld and click hw. Th hw Cntnt windw appar. Figur 5-3: hw Cntnt Windw 6. Click Add. Th Add Itm windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

124 Cnfiguring Intrnt Explrr 8/9 t Diabl Prtctd Md 5 Figur 5-4: Add Itm Windw 7. In th Entr th nam f th itm t b addd fild, ntr th nam f th Wb Applicatin it. 8. In th Entr th valu f th itm t b addd fild, ntr th digit 2 and click OK. Th hw Cntnt windw rappar. 9. Click OK. Th it t Zn Aignmnt Lit Prprti windw rappar. 0. Click OK. Th Grup Plicy Objct Editr Windw rappar.. Cl th Grup Plicy Objct Editr Windw. Cnfiguring Intrnt Explrr 8/9 t Diabl Prtctd Md Prfrm th fllwing prcdur t cnfigur Intrnt Explrr 8/9 t diabl Prtctd Md. T diabl Prtctd Md:. Run Intrnt Explrr 8/9. Whn wrking with Windw rvr 2008 r Windw Vita, right-click th Intrnt Explrr icn and lct Run a Admin. 2. On th Mnu Bar, lct Tl, and thn Intrnt Optin. Th Intrnt Optin windw appar: NICE Intractin Managmnt 4. Third Party Guidlin (C2)

125 Adding th NICE Intractin Managmnt/NICE Prfrm Wb Applicatin URL t th Lcal Intrant it Lit 5 Figur 5-5: Intrnt Optin Windw 3. Click th curity tab. In th curity lvl fr thi zn ara, mak ur that Enabl Prtctd Md i nt lctd. 4. Click OK. Adding th NICE Intractin Managmnt/NICE Prfrm Wb Applicatin URL t th Lcal Intrant it Lit T add th NICE Prfrm Wb applicatin URL t th Lcal Intrant it lit:. In th Tl mnu f th Intrnt Explrr, lct Intrnt Optin. 2. Click th curity tab. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

126 Adding th NICE Intractin Managmnt/NICE Prfrm Wb Applicatin URL t th Lcal Intrant it Lit 5 Figur 5-6: Intrnt Optin - curity Tab 3. Click. 4. Click it. Th Lcal Intrant windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

127 Adding th NICE Intractin Managmnt/NICE Prfrm Wb Applicatin URL t th Lcal Intrant it Lit 5 Figur 5-7: Lcal Intrant Windw 5. Entr th NICE Intractin Managmnt/NICE Prfrm Wb applicatin URL in th Add thi wbit t th zn fild. 6. Click Add. 7. Click Cl. 8. Click OK. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

128 5 Intrnt Explrr 9 Intrnt Explrr 9 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr bit Prduct NICE Intractin Managmnt, NICE Prfrm, NICE ntinl Rla NICE Intractin Managmnt R4. NICE Prfrm: R3., R3.2, R3.5 NICE ntinl: R2., R2.5 ynpi Thi ctin dcrib th cmpatibility f Intrnt Explrr 9 with NICE Wb Applicatin whn Intrnt Explrr 9 i intalld n: Windw Vita Entrpri P2 Windw 7 Prfinal P 32/64-bit Windw 7 Entrpri P 32/64-bit Windw 7 Ultimat P 32/64-bit Windw rvr 2008 tandard Editin 32-bit Windw rvr 2008 tandard Editin 64-bit Windw rvr 2008 Entrpri Editin 32-bit Windw rvr 2008 Entrpri Editin 64-bit Windw rvr 2008 R2 tandard Editin 64-bit Windw rvr 2008 R2 Entrpri Editin 64-bit Gnral Dcriptin and Cncluin Gnral tt wr prfrmd uing Intrnt Explrr 9 (IE9) with: NICE Prfrm Rla 3. Rla 3.2 Rla 3.5 NICE Intractin Managmnt Rla 4. NICE ntinl Rla 2. Rla 2.5 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

129 NICE Prfrm Rla 3./3.2/3.5 and NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 9 5 Cncluin Th NICE Intractin Managmnt/NICE Prfrm Applicatin uit ar cmpatibl with all ttd prating ytm with th fllwing limitatin: u huld nly run n NICE Intractin Managmnt/NICE Prfrm Applicatin uit pr brwr. NICE Prfrm Rla 3./3.2/3.5 and NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 9 blw. NICE Prfrm Rla 3./3.2/3.5 and NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 9 Th fllwing ctin dcrib knwn iu whn uing Intrnt Explrr 9: Iu Th NICE Intractin Managmnt/NICE Prfrm Wb applicatin URL mut b addd t th Trutd it lit. Manually Adding NICE Intractin Managmnt/NICE Prfrm Applicatin t th Trutd it Lit n pag 2. Iu 2 NICE Intractin Managmnt/NICE Prfrm Wb applicatin can b ud in Intrnt Explrr 9 tab r Quick tab md. Hwvr, in th md, yu can run n tab nly with th NICE Intractin Managmnt/NICE Prfrm Applicatin uit. Iu 3 Whn th NICE Applicatin rvr i idntifid a an Intrnt it, th fllwing mag may appar: Adding th NICE Intractin Managmnt/NICE Prfrm Wb Applicatin URL t th Lcal Intrant it Lit n pag 25. Iu 4 u mut cnfigur IE9 t wrk with th Prtctd md t t ff. Cnfiguring Intrnt Explrr 8/9 t Diabl Prtctd Md n pag 24. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

130 NICE Prfrm Rla 3./3.2/3.5 and NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 9 5 Iu 5 T crrctly diplay th NICE Intractin Managmnt/NICE Prfrm Applicatin, th dfault dcumntatin md in Intrnt Explrr 8 huld b Quirk md. If a diffrnt md i ud, th applicatin crn appar a hwn blw: NICE Intractin Managmnt 4. Third Party Guidlin (C2)

131 5 Intrnt Explrr 0 Intrnt Explrr 0 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr bit Prduct NICE Intractin Managmnt, NICE Prfrm Rla NICE Intractin Managmnt R4. NICE Prfrm 3.2 NICE Prfrm 3.5 ynpi Windw 7 Prfinal P 32/64-bit Windw 7 Entrpri P 32/64-bit Windw 7 Ultimat P 32/64-bit Windw rvr 2008 R2 P tandard Editin 64-bit Windw rvr 2008 R2 P Entrpri Editin 64-bit Gnral Dcriptin and Cncluin Gnral tt wr prfrmd uing Intrnt Explrr 0 (IE0) with NICE Intractin Managmnt Rla 4. and NICE Prfrm Rla 3.2 and 3.5. Cncluin Th NICE Intractin Managmnt and NICE Prfrm Applicatin uit ar cmpatibl with all ttd prating ytm with th fllwing limitatin: u huld nly run n NICE Intractin Managmnt Applicatin uit pr brwr. Whn pning th Packag and Evaluatin windw in NICE Prfrm 3.2, th windw bcm inactiv and mv bhind th main windw. T u th windw, click thir icn in th takbar. NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 0 blw. NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 0 Th fllwing ctin dcrib knwn iu whn uing Intrnt Explrr 0: Whn th NICE Applicatin rvr i idntifid a an Intrnt it, th fllwing mag may appar: NICE Prfrm Applicatin uit rquir Micrft.NET framwrk vrin 3.5 r highr Intalld n thi cmputr. Intal th prpr vrin and rtart th Wb brwr. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 3 -

132 Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit 5 Adding th NICE Intractin Managmnt/NICE Prfrm Wb Applicatin URL t th Lcal Intrant it Lit n pag 25. Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit T nur that NICE Intractin Managmnt wrk prprly whn uing Micrft Intrnt Explrr 0, yu huld mak ur t add th URL frm th applicatin rvr t th Windw Cmpatibility Viw tting. T add th NICE Intractin Managmnt Applicatin URL t th Cmpatibility Lit:. In th Tl mnu f Intrnt Explrr, click Cmpatibility Viw tting. Th Cmpatibility Viw tting dialg bx i diplayd. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

133 Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit 5 Figur 5-8: Cmpatibility Viw tting 2. Typ th Applicatin rvr URL fr th intanc f NICE Intractin Managmnt that yu ar uing. Fr xampl, dh-app-m-acg. 3. Click Add. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

134 5 Intrnt Explrr Intrnt Explrr Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 32, 64-bit Prduct NICE Intractin Managmnt, Rla NICE Intractin Managmnt R4. ynpi Windw 8 Prfinal 32/64-bit Windw 8 Entrpri 32/64-bit Windw 8. Prfinal 32/64-bit Windw 8. Entrpri 32/64-bit Windw 7 Prfinal P 32/64-bit Windw 7 Entrpri P 32/64-bit Windw 7 Ultimat P 32/64-bit Windw rvr 2008 R2 P tandard Editin 64-bit Windw rvr 2008 R2 P Entrpri Editin 64-bit Gnral Dcriptin and Cncluin Gnral tt wr prfrmd uing Intrnt Explrr (IE) with NICE Intractin Managmnt Rla 4.. Cncluin Th NICE Intractin Managmnt i cmpatibl with all ttd prating ytm with th fllwing limitatin: u huld nly run n NICE Intractin Managmnt Applicatin uit pr brwr. u huld nly u th XBAP tchnlgy with th Windw 8. clint ytm. Fr Intrnt Explrr n Windw 8., yu mut hav NICE Intractin Managmnt Rla r abv. NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr n th facing pag. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

135 NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr 5 NICE Intractin Managmnt 4. Knwn Iu with Intrnt Explrr Th fllwing ctin dcrib knwn iu whn uing Intrnt Explrr : Whn th NICE Applicatin rvr i idntifid a an Intrnt it, th fllwing mag may appar: NICE Prfrm Applicatin uit rquir Micrft.NET framwrk vrin 3.5 r highr Intalld n thi cmputr. Intall th prpr vrin and rtart th Wb brwr. Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit blw Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit T nur that NICE Intractin Managmnt wrk prprly whn uing Micrft Intrnt Explrr, yu huld mak ur t add th URL frm th applicatin rvr t th Windw Cmpatibility Viw tting. T add th NICE Intractin Managmnt Applicatin URL t th Cmpatibility Lit:. In th Tl mnu, click Cmpatibility Viw tting. Th Cmpatibility Viw tting dialg bx i diplayd. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

136 Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit 5 Figur 5-9: Cmpatibility Viw tting 2. In th Add thi wbit fild, ntr th Applicatin rvr URL fr th intanc f NICE Intractin Managmnt that yu ar uing. Fr xampl, dh-app-m-acg. 3. Click Add. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

137 6 6: Micrft.NET Framwrk Thi chaptr prvid infrmatin, upprt, and lutin fr Micrft.NET Framwrk. Cntnt 39 Nic Applicatin ftwar Rquirmnt NICE Intractin Cntr rvr Wrkarund fr Micrft.NET 3.5 Framwrk 46 NICE upprt fr Micrft.NET Framwrk 48 Micrft.NET Framwrk 4 Rquirmnt fr NICE Intractin Managmnt Micrft.NET Framwrk 4.5 with NICE Prfrm 3.2/3.5 and NICE Intractin Managmnt Micrft.NET Framwrk 4.0 and up with NICE Intractin Managmnt and Latr 57 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

138 6: Micrft.NET Framwrk 6 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

139 6 Prduct Micrft.NET Framwrk 2.0. Rla ynpi Thi nt ummariz NICE upprt fr Micrft.NET Framwrk 2.0. fr NICE Playback Organizr N. Rla Vrin PB02 tatu Only.NET. apprvd. N. Rla Vrin tatu 8.90 OK PB02 Clint Apprvd.NET. id by id.net 2.0 r.net 2.0 tand Aln. Imprtant! Bfr intallatin: Chck via Add r Rmv Prgram that yu hav.net. intalld with.net. P. Mak ur t lct th chckbx hw Updat. Figur 6-: Figur 6-2: NOTE: : abv. Additinal mthd t chck.nt vrin n pag 0, t vrify in th Add/Rmv ctin whthr.net. P r.net 2 HF i diplayd.net Framwrk vrin Rviin Vrin.0 Original RTM rvic Pack rvic Pack 2 rvic Pack NICE Intractin Managmnt 4. Third Party Guidlin (C2)

140 6.NET Framwrk vrin Rviin Vrin. Original RTM rvic Pack Includd with Windw rvr bit rvic Pack Original RTM NOTE: NICE prduct d nt yt upprt Micrft.Nt 3.5. Rla Vrin Vrin 8.9 NICE Prfrm Rla NICE Prfrm Rla 2 NICE Prfrm 9.09 NICE Prfrm Rla 3 tatu Apprvd fr all nvirnmnt xcpt Playback Organizr vrin 2. Only.Nt.. i apprvd. Fr rvic Pack prir t P4: Only.Nt.. i apprvd. Fr P4 and highr:.nt 2.0 and.nt 3.0 ar apprvd. Only.Nt.. i apprvd. Fr P: Only.Nt.. i apprvd. Fr P2 and highr:.nt 2.0 and.nt 3.0 ar apprvd. Rla Vrin Vrin 8.9 NICE Prfrm Rla NICE Prfrm Rla 2 tatu Apprvd. Apprvd with Applicatin P7 and abv. Mut b intalld id by id with.nt.. and rlvant ht fix. Rfr t RN0444 fr a lit f knwn iu. Apprvd with Applicatin P3. Mut b intalld id by id with.nt. and rlvant ht fix. Rfr t RN043 fr a lit f knwn iu. Nt: Applicatin P4 lv th knwn iu; hwvr,.nt. till mut b intalld id-by-id. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

141 6 Rla Vrin NICE Prfrm 9.09 NICE Prfrm Rla 3 tatu Apprvd. Mut b intalld id by id with.nt. and rlvant ht fix. Apprvd with Applicatin P and abv. Mut b intalld id by id with.nt.. Rfr t RN0466 fr th lit f knwn iu. Figur 6-3: Figur 6-4: Figur 6-5: NOTE: tcurity 2.0 ftwar run f wrktatin that hav.nt 2.0 r.nt 3.0 intalld id-by-id with.nt.. Imprtant! If th wrktatin had.nt2.0 intalld and tcurity ftwar 2.0 wa alrady run n th machin, yu d nt hav t run th tcurity ftwar again aftr intalling.nt3.0. tarting frm Rla 2 P5 and Rla 3 P3, th tcurity ftwar handl all Framwrk vrin (.Nt. and.nt2.0/3.0). Thr i n nd fr running additinal tcurity fr.nt2.0/.nt3.0 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 4 -

142 Nic Applicatin ftwar Rquirmnt 6 Nic Applicatin ftwar Rquirmnt Prduct NicLg & NicUnivr Rla ynpi Nic Applicatin uit vrin 8.8, run tday with MDAC 2.6. P intalld. Thi ftwar i al intalld whn intalling th Nic Applicatin uit. In th intanc whr thr i a lwr MDAC vrin intalld, it mut b upgradd. Th intallatin will dtct th lwr vrin and intall th MDAC 2.6. P. Th upgrad can al b a highr vrin than 2.6. P uch a 2.7 and in thi ca u th fllwing prcdur t upgrad th MDAC. T upgrad th MDAC fil:. Acc th Micrft dwnlad frm 2. Click Micrft Data Acc Cmpnnt and lct th MDAC vrin yu rquir. Dwnlad and intall th rlvant fil. NOTE: Fr O in diffrnt languag, a uitabl MDAC huld b dwnlad (by ching th languag frm th Cmb Bx NICE Intractin Managmnt 4. Third Party Guidlin (C2)

143 6 Prduct Micrft.NET Framwrk 2.0. Rla ynpi Thi nt ummariz NICE upprt fr Micrft.NET Framwrk 2.0. fr NICE Playback Organizr N. Rla Vrin PB02 tatu Only.NET. apprvd. N. Rla Vrin tatu 8.90 OK PB02 Clint Apprvd.NET. id by id.net 2.0 r.net 2.0 tand Aln. Imprtant! Bfr intallatin: Chck via Add r Rmv Prgram that yu hav.net. intalld with.net. P. Mak ur t lct th chckbx hw Updat. Figur 6-6: NOTE: : n pag 39. Additinal mthd t chck.nt vrin n pag 0, t vrify in th Add/Rmv ctin whthr.net. P r.net 2 HF i diplayd. Figur 6-7:.NET Framwrk vrin Rviin Vrin.0 Original RTM rvic Pack rvic Pack 2 rvic Pack NICE Intractin Managmnt 4. Third Party Guidlin (C2)

144 6.NET Framwrk vrin Rviin Vrin. Original RTM rvic Pack Includd with Windw rvr bit rvic Pack Original RTM NOTE: NICE prduct d nt yt upprt Micrft.Nt 3.5 Rla Vrin Vrin 8.9 NICE Prfrm Rla NICE Prfrm Rla 2 NICE Prfrm 9.09 NICE Prfrm Rla 3 tatu Apprvd fr all nvirnmnt xcpt Playback Organizr vrin 2. Only.Nt.. i apprvd. Fr rvic Pack prir t P4: Only.Nt.. i apprvd. Fr P4 and highr:.nt 2.0 and.nt 3.0 ar apprvd. Only.Nt.. i apprvd. Fr P: Only.Nt.. i apprvd. Fr P2 and highr:.nt 2.0 and.nt 3.0 ar apprvd. Rla Vrin Vrin 8.9 NICE Prfrm Rla NICE Prfrm Rla 2 tatu Apprvd. Apprvd with Applicatin P7 and abv. Mut b intalld id by id with.nt.. and rlvant ht fix. Rfr t RN0444 fr a lit f knwn iu. Apprvd with Applicatin P3. Mut b intalld id by id with.nt. and rlvant ht fix. Rfr t RN043 fr a lit f knwn iu. Nt: Applicatin P4 lv th knwn iu; hwvr,.nt. till mut b intalld id-by-id. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

145 6 Rla Vrin NICE Prfrm 9.09 NICE Prfrm Rla 3 tatu Apprvd. Mut b intalld id by id with.nt. and rlvant ht fix. Apprvd with Applicatin P and abv. Mut b intalld id by id with.nt.. Rfr t RN0466 fr th lit f knwn iu. Figur 6-8: Figur 6-9: Figur 6-0: NOTE: tcurity 2.0 ftwar run f wrktatin that hav.nt 2.0 r.nt 3.0 intalld id-by-id with.nt.. Imprtant! If th wrktatin had.nt2.0 intalld and tcurity ftwar 2.0 wa alrady run n th machin, yu d nt hav t run th tcurity ftwar again aftr intalling.nt3.0. tarting frm Rla 2 P5 and Rla 3 P3, th tcurity ftwar handl all Framwrk vrin (.Nt. and.nt2.0/3.0). Thr i n nd fr running additinal tcurity fr.nt2.0/.nt3.0 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

146 NICE Intractin Cntr rvr Wrkarund fr Micrft.NET 3.5 Framwrk 6 NICE Intractin Cntr rvr Wrkarund fr Micrft.NET 3.5 Framwrk Prduct NICE Prfrm Rla NICE Prfrm Rla 3 ynpi Thi ctin dcrib th wrkarund t nabl cnfiguratin f th Intgratin ftwar n th NICE Prfrm Rla 3 P4 Intractin Cntr rvr, whn Micrft.NET 3.5 Framwrk i intalld. Prblm Th Intgratin ftwar cannt b cnfigurd n th NICE Prfrm Rla 3 P4 Intractin Cntr rvr, whn Micrft.NET Framwrk 3.5 i intalld. An rrr mag that.net 2.0 P i nt upprtd, i rcivd. Wrkarund T wrk arund th prblm, unintall bth.net Framwrk 3.5 and.net Framwrk 2.0 P. Thn intall.net Framwrk 2.0 and cnfigur th Intgratin ftwar. Aftr vrifying uccful intallatin and pratin, r-intall.net Framwrk 3.5, which autmatically intall.net 2.0 P. T Wrk arund th Prblm:. Unintall Micrft.NET Framwrk 3.5.: a. Navigat t: tart > tting > Cntrl Panl > Add r Rmv Prgram. b. lct Micrft.Nt 3.5 Framwrk. c. Click Chang/Rmv. Micrft.NET Framwrk 3.5. i unintalld. 2. Unintall Micrft Framwrk.NET 2.0 P.: a. Navigat t: tart > tting > Cntrl Panl > Add r Rmv Prgram. b. lct Micrft.Nt 2.0 P Framwrk. c. Click Chang/Rmv. Micrft.NET Framwrk 2.0 P i unintalld. 3. Intall Micrft.NET Framwrk 2.0.: Intall Micrft.NET Framwrk 2 frm th CD prvidd by Micrft. Fllw intallatin intructin. 4. Cnfigur th Intgratin ftwar: NICE Intractin Managmnt 4. Third Party Guidlin (C2)

147 6 Wrkarund a. Inrt th NICE Prfrm Rla 3 Intractin Cntr CD. b. Navigat t Intgratin > Cnnctin Managr > Drivr. c. lct P4. d. Dubl-click tup.x. Th Intgratin ftwar i cnfigurd. 5. Vrify that th NICE Prfrm Rla 3 Intractin Cntr ha uccfully cnfigurd th Intgratin ftwar and i fully pratinal. Thi i aurd whn n rrr mag ar diplayd. 6. Intall M.NET Framwrk 3.5: Intall M.NET Framwrk 3.5 frm th CD prvidd by Micrft. Fllw intallatin intructin. Thi intallatin will al intall.net 2.0 P. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

148 NICE upprt fr Micrft.NET Framwrk 6 NICE upprt fr Micrft.NET Framwrk Prduct Rla ynpi.net Framwrk upprt Vrin 8.9, NICE Prfrm Rla I, II, 3, and 3. and abv Thi ctin dcrib upprt fr Micrft.NET Framwrk (vrin., 2.0, 3.0 and 3.5) by NICE prduct, frm V8.9 ytm thrugh NICE Prfrm Rla I, II, 3, and 3. and abv. Thi ctin incrprat prviu NICE tchnical upprt nt fr Micrft.NET Framwrk (vrin., 2.0 and 3.0.). Ovrviw Thi ctin prvid infrmatin rgarding NICE prduct upprt fr Micrft.NET Framwrk (vrin., 2.0, 3.0 and 3.5). NICE Lggr Rquirmnt Th fllwing NICE Lggr vrin rquir Micrft.NET Framwrk 2.0: Lggr PCI 9.0 P8 and abv Lggr PCI 9.03 P3 and abv Lggr 9.06 Lggr VIP 9.2 Imprtant! n pag 39, a wrkarund nabling cnfiguratin f th Intgratin ftwar n th NICE Prfrm Rla 3 P4 Intractin Cntr rvr, whn Micrft.NET 3.5 Framwrk i intalld. Micrft.NET Framwrk rvr-id upprt Th fllwing tabl lit th NICE rla vrin and indicat which vrin upprt Micrft.NET Framwrk (vrin., 2.0, 3.0, 3.5, 4, and 4.5) NICE Intractin Managmnt 4. Third Party Guidlin (C2)

149 Micrft.NET Framwrk rvr-id upprt 6 Tabl 6-: NICE Rla Vrin upprt Micrft.NET Framwrk - rvr-id N. Rla Vrin NICE Prfrm Rla I NICE Prfrm Rla II IPC 9.09 NICE Prfrm Rla 3 NICE Prfrm Rla 3. and abv/nice Intractin Managmnt 4. tatu Apprvd fr all nvirnmnt, xcpt Playback Organizr vrin 2. Only.NET. i apprvd. Fr rvic Pack prir t P4: Only.NET. i apprvd. Fr rvic Pack P4 and abv:.net 2.0 and.net 3.0 ar apprvd. Fr rvic Pack P5:.NET 3.5 i apprvd..net. and.net 2.0 ar apprvd. If.NET 2.0 i intalld n rvr, run rlvant tcurity applicabl t.net 2.0. Prir t and including P, nly.net. i apprvd. Fr P2 and abv,.net 2.0 i rquird; th warning blw..net 3.0 i apprvd. Fr P4,.NET 3.5 i apprvd. NICE Lggr Rquirmnt n th prviu pag..net 2.0 i rquird. th warning blw..net 2.0 rvic Pack i apprvd..net 3.0 i apprvd..net 3.0 rvic Pack i apprvd..net 3.5 i apprvd..net 3.5 P i apprvd..net 4.0 i apprvd..net 4.5 i apprvd*. Nt: Micrft.NET Framwrk 3.5 i rquird fr th Tlphny rvic rvr. Intalling Micrft.NET Framwrk 3.5 rvic Pack al intall.net Framwrk 2.0 rvic Pack 2 and.net Framwrk 3.0 rvic Pack 2. Intalling Micrft.NET Framwrk 4.0 al intall Micrft.NET Framwrk 3.5 rvic Pack. *Micrft.NET Framwrk 4.5 may b intalld n th rvr-id machin, but it i nt rquird. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

150 Micrft.NET Framwrk Clint-id upprt 6 WARNING!.NET Framwrk 2.0 mut b intalld bfr intalling th Applicatin uit. If yu tartd intalling th Applicatin uit withut.net 2.0 Framwrk, th Applicatin uit intallatin will fail. T lv thi prblm, abrt th Applicatin uit intallatin, intall.net 2.0 Framwrk, and thn run th Applicatin uit intallatin again. Micrft.NET Framwrk Clint-id upprt Th fllwing tabl lit th NICE rla vrin and indicat which vrin upprt Micrft.NET Framwrk (vrin., 2.0, 3.0, 3.5, 4, and 4.5). Tabl 6-2: NICE Rla Vrin upprt Micrft.NET Framwrk - Clint-id N. Rla Vrin tatu 8.90 Apprvd. NICE Prfrm Rla I NICE Prfrm Rla II IPC 9.09 Apprvd with Applicatin P7 and abv. Mut b intalld id by id with.net. and th rlvant ht fix. RN0444 NICE Prfrm Applicatin V (P7) fr th lit f knwn iu. Apprvd with Applicatin P3. Mut b intalld id by id with.net. and th rlvant ht fix. RN043 NICE Prfrm RII Applicatin (P3) fr th lit f knwn iu. P4 rlv th knwn iu which ar dcribd in RN043. Hwvr,.NET. and.net 2.0 mut b intalld id by id. Fr rvic Pack P5:.NET 3.5 i apprvd..net. and.net 2.0 ar apprvd. If.NET 2.0 i intalld n rvr, run rlvant tcurity applicabl t.net 2.0. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

151 Micrft.NET Framwrk Clint-id upprt 6 N. Rla Vrin NICE Prfrm Rla 3 NICE Prfrm Rla 3. and abv/nice Intractin Managmnt 4. tatu Fr Rla 3 P, nly.net. i apprvd. Abv Rla 3 P,.NET.,.NET 2.0 and.net 3.0 ar apprvd. RN0466 NICE Prfrm Applicatin uit Rla 3 (P) fr th lit f knwn iu. Fr Rla 3 P2 and abv,.net 2.0 i rquird. Fr Rla 3 P4,.NET 3.5 i apprvd. Micrft.NET Framwrk rvr-id upprt n pag 48.NET 2.0 i rquird..net 2.0 rvic Pack i apprvd..net 3.0 i apprvd..net 3.0 rvic Pack i apprvd..net 3.5 i apprvd..net 3.5 P i apprvd..net 4.0 i apprvd..net 4.5 i apprvd*. Nt: Intalling Micrft.NET Framwrk 3.5 rvic Pack al intall Micrft.NET Framwrk 2.0 rvic Pack 2 and Micrft.NET Framwrk 3.0 rvic Pack 2..NET Framwrk Dvlpr Guid n pag (frm th.net Framwrk Dvlpr Guid). Intalling Micrft.NET Framwrk 4.0 al intall Micrft.NET Framwrk 3.5 rvic Pack. *Micrft.NET Framwrk 4.5 may b intalld n th clint-id machin, but it i nt rquird. Figur 6-:.NET Framwrk Dvlpr Guid NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 5 -

152 Micrft.NET Framwrk 4 Rquirmnt fr NICE Intractin Managmnt 4. 6 Micrft.NET Framwrk 4 Rquirmnt fr NICE Intractin Managmnt 4. Micrft.NET Framwrk 4 i nw rquird fr all NICE Intractin Managmnt 4. it. th Crtifid rvr Guid fr mr dtail abut rquirmnt. RT rla and latr will chck fr Micrft.NET Framwrk 4. RT rla bfr will nt fail if Micrft.NET Framwrk 4 i intalld, but al will nt ntify if Micrft.NET Framwrk 4 i nt intalld. Thrfr, yu mut manually chck whthr Micrft.NET Framwrk 4 i intalld by lking at th cmpnnt in th Add/Rmv Prgram windw. If II i intalld aftr Micrft.NET Framwrk 4, chang th Applicatin Pl t.net2 a dcribd blw. T chang th Applicatin Pl t.net2:. lct tart > Run. Th Run windw appar. 2. Entr intmgr and thn click OK. Th Intrnt Infrmatin rvic (II) Managr windw appar. Figur 6-2: Intrnt Infrmatin rvic (II) Managr Windw 3. In th Cnnctin pan n th lft id, click Applicatin Pl. 4. In th Applicatin Pl lit, dubl-click DfaultAppPl. Th Edit Applicatin Pl windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

153 Micrft.NET Framwrk 4 Rquirmnt fr NICE Intractin Managmnt 4. 6 Figur 6-3: Edit Applicatin Pl Windw 5. Frm th.net Framwrk drpdwn mnu, lct.net Framwrk v Click OK. 7. In th Actin pan n th right id, click Rcycl. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

154 Micrft.NET Framwrk 4.5 with NICE Prfrm 3.2/3.5 and NICE Intractin Managmnt 4. 6 Micrft.NET Framwrk 4.5 with NICE Prfrm 3.2/3.5 and NICE Intractin Managmnt 4. NOTE: Th infrmatin in thi ctin i rlvant whn uing AP.NET. Fr xampl yu will hav a URL with an.apx xntin a hwn in th fllwing xampl: nam>/nicapplicatin/dktp/wbpag/dktpwbfrm.apx Fr.Nt4.0 upprt and up uing NICE Intractin Managmnt 4..46, pla Micrft.NET Framwrk 4.0 and up with NICE Intractin Managmnt and Latr n pag 57 Micrft.NET Framwrk vrin 4.5 ha bn ttd and apprvd fr u with NICE Prfrm 3.2/ 3.5, and with NICE Intractin Managmnt 4.. Intalling Micrft.NET 4.5 n machin may cau a prblm with th lgin prcdur t NICE Prfrm/NICE Intractin Managmnt. Th fllwing rrr mag may appar during th initializatin pha. Figur 6-4: Errr Mag During Initializatin Pha f NICE Prfrm/NICE Intractin Managmnt T fix thi prblm, th EnablIEHting valu f th rgitry ubky HKLM/OFTWARE/MICROOFT/.NETFramwrk mut b t t. Fr mr dtail pla rad th Micrft articl Applicatin Cmpatibility in th.net Framwrk 4.5. T wrk arund th prblm:. Click tart>arch, and in th arch fild, typ Rgdit. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

155 Micrft.NET Framwrk 4.5 with NICE Prfrm 3.2/3.5 and NICE Intractin Managmnt 4. 6 Figur 6-5: Rgdit arch Rult 2. Right-click th Rgdit icn and lct Run a Adminitratr frm th mnu. 3. Entr th crrct ur crdntial fr wrking with rgitri. 4. Fllw th link mntind abv t find th rquird rgitry fldr. NOTE: Th rgitry path i diffrnt fr 32-bit and 64-bit Windw prating ytm: 32-bit: HKLM\OFTWARE\MICROOFT\.NETFramwrk 64-bit: HKLM\OFTWARE\Ww6432Nd\Micrft\.NETFramwrk 5. Right-click in th rgitry fldr and lct Nw>DWORD (32-bit) Valu t crat a nw DWORD valu ky. Figur 6-6: Crating a Nw DWORD Valu Ky in th.net Framwrk Rgitry 6. Rnam th nw ky a fllw: EnablIEHting Figur 6-7: Nw EnablIEHting DWORD 7. Right-click th EnablIEHting ky and lct Mdify frm th mnu. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

156 Micrft.NET Framwrk 4.5 with NICE Prfrm 3.2/3.5 and NICE Intractin Managmnt 4. 6 Figur 6-8: Mdify Nw EnablIEHting DWORD 8. In th Edit DWORD (32-bit) Valu windw that appar, typ in th Valu data fild and click OK. Figur 6-9: DWORD Valu NOTE: If thi prcdur mut b prfrmd n multipl clint/rvr machin, u th CCM/M packag that cntain th rgitry fil t crat th EnablIEHting rgitry ubky. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

157 Micrft.NET Framwrk 4.0 and up with NICE Intractin Managmnt and Latr 6 Micrft.NET Framwrk 4.0 and up with NICE Intractin Managmnt and Latr If yur clint machin ha th Micrft.NET Framwrk vrin 4.0 and up, whn yu ign in t NICE Intractin Managmnt, yu will ntic that th xtnin i.xbap. u mut nt th fllwing whn wrking with an XBAP pag. Intrnt Explrr 0 wrk with XBAP nly whn uing cmpatibility md (Cmpatibility md i th Micrft Intrnt Explrr dfault md). Fr infrmatin n uing NICE Intractin Managmnt in cmpatibility md, Adding th NICE Intractin Managmnt Wb Applicatin URL t th Cmpatibility Viw tting Lit n pag 32. If yu changd yur ytm cnfiguratin t wrk with.net Vrin 4.5 whn uing Rla 4..45, yu can rvrt back t th riginal ytm cnfiguratin if yu intall NICE Intractin Managmnt r latr. Whn uing XBAP, th Tl mnu diappar frm th Intrnt Explrr tl bar. T viw th tl mnu, yu can d n f th fllwing: Opn a nw tab. Th Tl mnu will b availabl in th nw tab. Click th Intrnt Optin buttn in Intrnt Explrr and u th Intrnt Optin windw. If thi buttn d nt appar, right-click in th Buttn bar and add it. Th URL addr t any NICE Intractin Managmnt prjct yu wr uing will b diffrnt whn uing XBAP. Intad f th APX link nam>/nicapplicatin/dktp/wbpag/dktpwbfrm.apx, th nw addr will b nam>/nicapplicatin/dktp/xbapapplicatin/nicdktp.xbap. If yu prviuly cratd hrtcut/favrit,thn rplac all prviuly avd link t th nw addr. Fr infrmatin n tting up th clint cmputr t wrk with APX, Uing APX t Lg In T NICE Intractin Managmnt Whn Uing.NET 4.0 r Highr in th Wrktatin tup Guid. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

158 [Thi pag intntinally lft blank]

159 7 7: Micrft QL rvr Thi chaptr dcrib upprt fr th variu Micrft QL rvr vrin. Cntnt QL rvr 2000 P4 60 QL rvr 2005 fr NICE Prfrm Rla 3 6 QL rvr NICE Intractin Managmnt 4. Third Party Guidlin (C2)

160 7 QL rvr 2000 P4 QL rvr 2000 P4 Prduct QL rvr 2000 P4 Rla ynpi Micrft QL rvr 2000 P4 wa ttd n all NICE cmpnnt running with Micrft QL rvr 2000 a t ut in th tabl blw. Tabl 7-: Micrft QL rvr 2000 P4 QL rvr 2000 Typ Cmpnnt O QL rvr 2000 rvr Editin CL 8.70 Windw NT rvr CL 8.80 CL 8.90 CL 8.93 NICE Prfrm Windw 2000 rvr Windw 2003 tandard Editin Windw 2003 tandard Editin Windw 2003 tandard Editin QL rvr 2000 Prnal Editin NCF I Windw NT W NCF II NCF III Lggr Only 8.80 Lggr Only 8.90 Advantag Windw 2000 Prfinal Windw XP Windw 2000 Prfinal Windw 2003 tandard Editin Windw 2000 Prfinal NICE Intractin Managmnt 4. Third Party Guidlin (C2)

161 QL rvr 2005 fr NICE Prfrm Rla 3 7 QL rvr 2005 fr NICE Prfrm Rla 3 Prduct NICE Prfrm Rla NICE Prfrm Rla 3 ynpi Thi ctin dcrib th Micrft QL rvr vrin upprtd by NICE Prfrm Rla 3. NICE Prfrm Rla 3 u Micrft QL rvr 2005 (tandard Editin) fr it databa and Data Mart infratructur. NICE upgradd t QL rvr 2005 fr it uttanding curity and advancd buin intllignc capabiliti, a wll a it imprvd prfrmanc and maintainability. upprtd QL rvr Vrin NICE Prfrm Rla 3 i dignd fr ptimal u f QL rvr 2005, with nw fatur uch a: Mdia Encryptin Fr curing th cryptgraphic infrmatin that i ud fr ncrypting th capturd vic and crn mdia, and i trd in th Cryptgraphic Databa. NICE Prfrm - IEX Intgratin. Intractin Analytic Claright TM Fr Rt-Cau Analyi. Intractin Analytic Trancriptin (pch t Txt). Fr a dtaild vrviw f QL rvr 2005 additinal bnfit Micrft Th Buin Valu f Upgrading t QL rvr 2005 whit papr, (Octbr 2005). Fr all nw intallatin, QL rvr 2005 tandard Editin i ud by dfault. U f QL rvr 2000 will nt b allwd fr any nw intallatin f NICE Prfrm Rla 3. Exiting implmntatin uing QL rvr 200, ithr 8.9 r NICE Prfrm Rla and 2, wihing t upgrad t NICE Prfrm Rla 3, will al rquir databa migratin. Exiting implmntatin f NICE Prfrm Rla 3 pr-ga vrin, uing QL rvr 2000, will b abl t cntinu uing th xiting QL rvr 2000 intallatin fr a limitd tim, unl thy want t tak immdiat advantag f th NICE Prfrm Rla 3 fatur mntind abv. NICE Prfrm Fatur Pack, which i xpctd mid 2008, will rquir QL rvr Thrfr, NICE trngly rcmmnd prmpt migratin t QL rvr 2005 fr all cutmr. QL rvr Clutring QL rvr 2005 tandard Editin upprt QL rvr clutring. QL rvr clutring al rquir Micrft Windw rvr 2003 Entrpri Editin and crtifid hardwar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 6 -

162 7 QL rvr Licning QL rvr Licning Cutmr can purcha QL rvr ftwar and licn frm NICE r prvid QL rvr ftwar and licn n thir wn. NOTE: Th NICE Prfrm Applicatin uit d nt includ QL rvr ftwar and licn fr th databa rvr. QL rvr ftwar and Licn Purchad frm NICE ytm Cutmr can purcha th fllwing typ f QL rvr 2005 tandard Editin licn frm NICE: Tabl 7-2: QL rvr Licn QL rvr Licn rvr and Clint Acc Licn (CAL) Pr-Prcr Licn Pric Lit Itm QL-CAL-LIC QL-CPU-LIC Dcriptin Ur bad licning uitabl fr dplymnt whr nly a limitd numbr f ur ar uing th NICE applicatin. Th cutmr nd t purcha a many CAL a th numbr f ur/dvic that acc th QL rvr dirctly r indirctly. Each Dvic CAL prmit n dvic, ud by any ur t acc th QL rvr. Each Ur CAL prmit n ur, uing any dvic, t acc th QL rvr. Any Dvic and Ur CAL cmbinatin can b ud: u may lct t purcha th minimum numbr f rquird CAL bad n numbr f at r numbr f ur, but th purcha rdr mut includ a crtain minimum numbr f CAL ( nt blw). QL rvr Pr-Prcr licning i bad n th numbr f CPU n th rvr machin that run th QL rvr. A Pr-Prcr licn upprt an unlimitd numbr f ur. T ncurag th u f dual-cr prcr, Micrft charg th am amunt f mny pr prcr, rgardl f th numbr f cr in th prcr. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

163 7 QL rvr Licning NOTE: QL-CAL-LIC and QL-CPU-LIC pric lit itm QL rvr 2005 nly. Fr a limitd tim, yu may cntinu and u th frmr DUAL-CPU-QL pric lit itm t rdr additinal Pr-Prcr licn fr QL rvr 2000 fr xiting pr-ga intallatin f NICE Prfrm Rla 3. pcial Nt fr Nw and Old Pric Lit n pag 65 blw. Ur bad licning hall b ud fr th NICE Prfrm Intractin Packag nly. Fr all NICE Prfrm applicatin packag thr than th Intractin Packag, and fr Intractin Packag dplymnt with a larg numbr f ur/at (50 r mr ur/at), Pr-Prcr (CPU) bad licning hall b ud. In ur bad licning, a CAL i rquird fr ach ur/at that acc th databa rvr dirctly r indirctly. Hnc, ur f th ROD applicatin al rquir CAL. Fr ur bad licning, th purcha rdr mut includ a minimum f fiv CAL, (5 QL-CAL-LIC). If th QL rvr ftwar and licn ar purchad frm NICE, thn NICE prvid th cutmr with th QL rvr Aut-tup Intallatin CD and a printd QL rvr End-Ur Licn Agrmnt (EULA) tating th numbr f licn and thir typ. Th Aut-tup CD can al b ud t upgrad an xiting QL rvr 2000 intallatin t QL rvr QL rvr ftwar and licn purchad frm NICE cannt b ud fr any purp thr than t rv NICE prduct. Th QL rvr intallatin i mbddd in th NICE Prfrm QL rvr Aut- tup intallatin and cannt b paratd frm it. Th intallatin i prfrmd by a crtifid intallr f NICE r a buin partnr. Th QL rvr Aut-tup intallatin i fllwd by th NICE Prfrm Databa uit intallatin and th NICE Prfrm Applicatin rvr intallatin. Cutmr-Prvidd QL rvr ftwar and Licn NICE allw cutmr t prvid QL rvr ftwar and licn n thir wn. In thi ca, th cutmr i rpnibl fr prviding a machin with an intalld QL rvr. Th fllwing i rquird: Th rvr machin mut atify th minimal hardwar and ntwrk cnnctivity rquirmnt publihd by NICE. Th QL rvr cnfiguratin mut fully cmply with th NICE Prfrm QL rvr cnfiguratin rquirmnt. Th cutmr mut prnt valid QL rvr licn fr th rvr t b ud by NICE applicatin. QL rvr Licn Rquirmnt blw. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

164 Upgrading frm QL rvr 2000 t QL rvr Th NICE Prfrm Databa uit intallatin nur that th QL rvr cnfiguratin mt NICE rquirmnt. Th Databa uit intallatin may autmatically tp if th QL rvr cnfiguratin dviat frm th NICE guidlin, t prvnt any futur prfrmanc difficulti r ytm malfunctining that may ari. If th rvr i imprprly cnfigurd, th intallatin clarly prnt th cnfiguratin prblm ncuntrd, th cutmr can mak th ncary crrctin. Th cutmr tak full rpnibility fr th upprt f th QL rvr, and cmmunicat dirctly with Micrft. Hwvr, th cutmr nd t fllw NICE maintnanc and backup guidlin and cnult NICE n any cnfiguratin chang. NICE rmain fully rpnibl fr th NICE Prfrm databa itlf. Upgrading frm QL rvr 2000 t QL rvr 2005 Th NICE Prfrm Rla 3 upgrad d nt includ QL rvr 2005 ftwar and licn. In ca an upgrad frm QL rvr 2000 t QL rvr 2005 i rquird, cutmr nd t purcha nw QL rvr 2005 licn frm NICE r prvid th ncary ftwar and licn indpndntly. QL rvr 2000 licn cannt b rud. Thr ar n dicunt n QL rvr licn ld by NICE fr QL rvr upgrad. am pric apply t bth nw QL rvr licn and upgrad frm QL rvr 2000 t QL rvr QL rvr Licn Rquirmnt Fr all NICE Prfrm applicatin packag, thr than th Intractin Packag, an QL rvr CPUbad licning chm huld b mplyd. Hr ar a fw xampl n hw t u QL rvr Pr- Prcr licn fr diffrnt dplymnt. ingl it Dplymnt In mt dplymnt, th NICE Prfrm databa and th Data Mart databa ar intalld n and managd by th am QL rvr. Cutmr nd t purcha a many QL rvr Pr-Prcr licn a th numbr f CPU n th rvr machin that run th QL rvr. Fr xampl, a dual-prcr machin rquir tw Pr- Prcr licn. QL rvr 2005 tandard Editin upprt up t fur CPU. In m dplymnt, fr calability ran, th Data Mart will b intalld n and managd by a parat QL rvr. In thi typ f dplymnt, additinal QL rvr Pr-Prcr licn mut b purchad. Multi-Data Hub Dplymnt A data hub i a cmbinatin f a NICE Prfrm Applicatin rvr and Databa at a crtain it. A multi-data hub dplymnt includ vral uch data hub lcatd in diffrnt it, f which n i cnidrd th Primary Data Hub and th thr ar cnidrd t b cndary Data Hub. Uually, th Primary Data Hub it al fatur th Data Mart databa, intalld n and managd by a parat QL rvr. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

165 QL rvr Licn Rquirmnt 7 An adquat numbr f Pr-Prcr licn huld b purchad accrding t th numbr f CPU n ach rvr machin that run QL rvr, bth fr Databa rvr() and Data Mart. NOTE: In a multi-data hub dplymnt, all QL rvr intanc mut hav th am QL rvr vrin. Ntwrk Managmnt tatin (NM) NICE NM u a Micrft QL rvr databa t tr and fficintly manag th infrmatin cntaind in th NICE Managmnt Infrmatin Ba (MIB) fil. Th NM u it wn QL rvr 2000 tandard Editin intallatin, paratd frm th NICE Prfrm databa and Data Mart databa. NOTE: Th NICE Prfrm Applicatin uit, including NICE Prfrm MB Applicatin, d nt includ th NM ftwar. Th NM huld b rdrd paratly (NM-NP-RV pric lit itm). Th NM rquir a ingl QL rvr 2000 tandard Editin CAL, which i includd in th NM licn (NM-NP-RV pric lit itm). Thr i n nd t paratly rdr an QL rvr licn. If Unicntr Rmt Admin Clint i ud n rmt wrktatin, an additinal CAL i rquird fr ach Rmt Admin Clint. Th additinal CAL i includd in th Rmt Admin Clint licn (NM-NP-CLNT pric lit itm). Thr i n nd t paratly rdr an QL rvr licn. NICE Prfrm MB NICE Prfrm MB al mply Micrft QL rvr 2005 tandard Editin. Th NICE Prfrm MB Applicatin packag includ 0 Clint Acc Licn (CAL). Additinal CAL can b purchad uing th QL-CAL-LIC pric lit itm. pcial Nt fr Nw and Old Pric Lit Th nw pric lit fr rla 3, with QL-CAL-LIC and QL-CPU-LIC pric lit itm, i ffctiv a f Jun t, Aftr Jun t 2007, rdr fr Rla 3 that d nt includ th nw pric lit itm, will b tratd bad n th nw GA pric lit, and NICE will aum that th cutmr will upply th QL rvr ftwar and licn n it wn. Ordr fr nw Rla 3 intallatin that includ DUAL-CPU-QL will b rjctd. Ordr fr upgrad frm NICE Prfrm Rla 3 pr-ga vrin that wih t cntinu uing QL rvr 2000, rquir NICE Prduct Managmnt and Prjct Managmnt apprval (cmmitmnt). Aftr Jun t 2007, rdr fr Rla 3 will n lngr includ th NM ftwar and licn by dfault. Th NM ftwar and licn mut b xplicitly rdrd uing th adquat pric lit itm. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

166 7 QL rvr 2008 QL rvr 2008 Enabling Micrft Ditribut Tranactin Crdinatr (MDTC) t Functin in Multi it Envirnmnt Prduct NICE Prfrm, NICE Intractin Managmnt Rla NICE Prfrm Rla 3.x NICE Intractin Managmnt Rla 4. ynpi Thi ctin dcrib prcdur that nabl MDTC t functin prprly in multi it nvirnmnt. Th QL rvr u Micrft Ditribut Tranactin Crdinatr (MDTC) t xcut ditributd tranactin. A ditributd tranactin i a tranactin btwn tw QL rvr. NICE Prfrm/NICE Intractin Managmnt crat a ditributd tranactin in multi it nvirnmnt, fr intanc whn th Rul Engin writ trag tak frm th cndary it t th matr it. MDTC will nt functin prprly in an nvirnmnt whr th tw rvr ar uing th am Windw O imag, fr xampl whr th Ght prgram i ud t cpy th Windw imag t th dik. Th ran fr th prblm i that bth rvr that ar intalld frm th am imag, hav an idntical ky in th MTDC ctin in th QL rvr rgitry. If th ditributd tranactin fail and th rgitry ky ar diffrnt, thr may b thr ran fr th failur. Final Vrificatin n pag 79. Thi dcumnt dcrib hw t fix th prblm withut r-intalling th ntir ytm. Imprtant! Mak ur that yur ytm i fully backd up bfr prcding. Th prc includ th fllwing tp:. Rmving th Ntwrk DTC Acc. 2. Unintalling th DTC. 3. Rmving th MDTC ky frm th rgitry. 4. Intalling th MDTC. 5. R-intalling th ntwrk DTC acc. 6. Rtring th riginal curity tting. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

167 Rmving th Ntwrk Ditribut Tranactin Crdinatr (DTC) Acc 7 Rmving th Ntwrk Ditribut Tranactin Crdinatr (DTC) Acc Th fllwing prcdur nabl yu t rmv th DTC acc. T rmv th ntwrk DTC acc:. lct tart, and lct tting > Cntrl Panl > Add r Rmv Prgram. Th Add r Rmv windw appar. Figur 7-: Add r Rmv Prgram Windw 2. Click Add/Rmv Windw Cmpnnt. Th Windw Cmpnnt Wizard tart. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

168 Rmving th Ntwrk Ditribut Tranactin Crdinatr (DTC) Acc 7 Figur 7-2: Windw Cmpnnt Wizard 3. In th Cmpnnt lit, lct Applicatin rvr, and click Dtail. Th Applicatin rvr windw appar. Figur 7-3: Applicatin rvr Windw 4. Clar th Enabl ntwrk DTC acc chckbx. 5. Click OK. Th Windw Cmpnnt Wizard windw rappar. 6. Click Nxt. Th Cnfiguring Cmpnnt windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

169 Rmving th Ntwrk Ditribut Tranactin Crdinatr (DTC) Acc 7 Figur 7-4: Cnfiguring Cmpnnt Windw 7. Whn th cnfiguratin f th Clutr rvic i cmpltd, click Nxt. Th Cmplting th Windw Cmpnnt Wizard windw appar. Figur 7-5: Cmplting th Windw Cmpnnt Windw 8. Click Finih t cl th wizard. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

170 7 Unintalling th DTC Unintalling th DTC T unintall th DTC:. Click tart, and lct Run. Typ cmd, and click OK. Th fllwing windw appar. Figur 7-6: C:\WINDOW\ytm32\cmd.x 2. T tp th MDTC, ntr th fllwing cmmand: nt tp mdtc. Figur 7-7: C:\WINDOW\ytm32\cmd.x Th fllwing windw appar. Figur 7-8: C:\WINDOW\ytm32\cmd.x NICE Intractin Managmnt 4. Third Party Guidlin (C2)

171 7 Unintalling th DTC 3. Chang th dirctry t c:\window\ytm32 Figur 7-9: C:\WINDOW\ytm32\cmd.x Th fllwing windw appar. Figur 7-0: C:\WINDOW\ytm32\cmd.x 4. Writ cmmand mdtc -unintall t unintall MDTC, a hwn in th fllwing windw. Figur 7-: C:\WINDOW\ytm32\cmd.x Whn th unintall i cmpltd, th fllwing windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 7 -

172 Rmving th MDTC Ky frm th Rgitry 7 Figur 7-2: C:\WINDOW\ytm32\cmd.x Rmving th MDTC Ky frm th Rgitry T rmv th MDTC ky frm th rgitry:. Navigat t tart, and lct Run. Figur 7-3: Run Windw 2. In th Opn fild, typ rgdit and click OK. Th Rgitry Editr windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

173 Rmving th MDTC Ky frm th Rgitry 7 Figur 7-4: Th Rgitry Editr 3. Right-click MDTC, and lct Dlt. Th fllwing dialg bx appar. Figur 7-5: Cnfirm Ky Dlt Mag 4. Click. MDTC i dltd frm th Rgitry Editr. Figur 7-6: Rgitry Editr 5. Cl th Rgitry Editr. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

174 7 R-Intalling th MDTC R-Intalling th MDTC T r-intall th MDTC:. In th cmmand prmpt windw, typ th cmmand mdtc -intall. Figur 7-7: C:\WINDOW\ytm32\cmd.x 2. Whn th intallatin i cmpltd, th fllwing windw appar. Figur 7-8: C:\WINDOW\ytm32\cmd.x R-Intalling Ntwrk DTC Acc Thi prcdur i vry imilar t th T rmv ntwrk DTC acc prcdur. Rmving th Ntwrk Ditribut Tranactin Crdinatr (DTC) Acc n pag 67 T r-intall ntwrk DTC acc:. lct tart, and lct tting > Cntrl Panl > Add r Rmv Prgram. Th Add r Rmv windw appar. 2. Click Add/Rmv Windw Cmpnnt. Th Windw Cmpnnt Wizard tart. 3. In th Cmpnnt lit, lct Applicatin rvr, and click Dtail. Th Applicatin rvr windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

175 R-Intalling Ntwrk DTC Acc 7 Figur 7-9: Applicatin rvr Windw 4. lct th Enabl ntwrk DTC acc chckbx, and click OK. Th Windw Cmpnnt Wizard windw rappar. 5. Click Nxt. Th Cnfiguring Cmpnnt windw appar. 6. Whn th cnfiguratin f th Clutr rvic i cmpltd, click Nxt. Th Cmplting th Windw Cmpnnt Wizard windw appar. Figur 7-20: Cmplting th Windw Cmpnnt Windw 7. Click Finih t cl th wizard. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

176 Rtring th Original curity tting 7 Rtring th Original curity tting inc MTDC ha bn r-intalld, th curity dfinitin rquird by th NICE ytm mut b rt. T rtr th riginal curity tting:. lct tart, and lct tting > Cntrl Panl > Adminitrativ Tl > Cmpnnt rvic. Th Cmpnnt rvic windw appar. Figur 7-2: Cmpnnt rvic Windw 2. Expand Cmputr rvic, and Cmputr. Th fllwing windw appar: Figur 7-22: Cmpnnt rvic Windw 3. Right-click My Cmputr, and lct Prprti. Th My Cmputr Prprti windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

177 Rtring th Original curity tting 7 Figur 7-23: My Cmputr Prprti Windw 4. Click th MDTC tab. Th fllwing windw appar. Figur 7-24: My Cmputr Prprti - MDTC Tab 5. Click th curity Cnfiguratin buttn. Th curity Cnfiguratin windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

178 Rtring th Original curity tting 7 Figur 7-25: curity Cnfiguratin Windw 6. Mak ur that th tting ar idntical t th in th abv windw, in particular: Th Allw Inbund, Allw Outbund and Enabl XA Tranactin chckbx mut b markd. Th N Authnticatin Rquird radi buttn mut b lctd. 7. Click OK. Th My Cmputr Prprti windw r-appar. 8. Click OK. Th DTC Cnl Mag dialg bx appar. Figur 7-26: Cnl Mag 9. Click. Th fllwing mag i iud: Figur 7-27: DTC Cnl Mag NICE Intractin Managmnt 4. Third Party Guidlin (C2)

179 7 Final Vrificatin NOTE: If th QL rvr i alrady intalld, yu nd t al rtart th QL rvr rvic. Final Vrificatin In th cndary it, xcut th fllwing qury frm th Qury Analyzr: BEGIN TRANACTION ELECT * FROM nic_rul_link.nic_admin.db.tblctak COMMIT If thr i an rrr in th utput, thr might b cau thr than th that wr dicud prviuly in thi dcumnt, which rultd in th MDTC failur. T chck fr thr cau fr MDTC failur:. Acc th Tl fldr f th NICE Applicatin intallatin, and lct th DTCPing utility. 2. In th Rmt rvr Nam fild, typ th nam r IP f th Matr Databa rvr, a hwn in th fllwing illutratin: Figur 7-28: MDTC imulatin V.9 3. Click PING. Th utility gnrat a lg fil with dtaild infrmatin. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

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181 8 8: Micrft curity Bulltin Thi chaptr dcrib Micrft curity bulltin. Cntnt Patch Managmnt Tl 82 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 8 -

182 8 Patch Managmnt Tl Patch Managmnt Tl DBM Errr n Lggr du t M curity Patch KB92883 Prduct DBM Errr n Lggr Rla ynpi Thi ctin dcrib an iu a a rult f intalling a curity patch. Gnral Dcriptin Thi iu can ccur ithr during a nw Lggr intallatin, r aftr intalling th Micrft curity Patch n an xiting Lggr. Thi can affct all Lggr running n Micrft Windw rvr 2003 (HD, NCFIII, VIP). Th Micrft patch i KB (M ). Prblm ymptm. During Lggr tartup, th fllwing mag can b n in th Lgrv windw, a wll a in th Lggr lg fil (LgFil.dat): BUG: DBM: DBM.DLL: Excptin EAccVilatin in mdul DBM.DLL at 00026ECD. Acc vilatin at addr 0266ECD in mdul 'DBM.DLL'. Writ f addr /26/2006 6:48:07 AM BUG: DBM: DBM.DLL: MapFil Addr: 00025ECD 0 0 8/26/2006 6:48:07 AM 2. Immdiatly aftr thi, th windw hang a hwn blw, and th Lggr will nt initializ. Figur 8-: NICE Digital Lggr Additinal infrmatin f th iu frm M pint f viw can b fund n M it: NICE Intractin Managmnt 4. Third Party Guidlin (C2)

183 DBM Errr n Lggr du t M curity Patch KB Rlutin Intall M Ht-fix KB NICE Intractin Managmnt 4. Third Party Guidlin (C2)

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185 9 9: Daylight aving Tim Thi chaptr prvid th Micrft Daylight aving Tim (DT) updat upprtd by NICE ytm. Fr Micrft Daylight aving Tim cnfiguratin, th Maintnanc Guid. Cntnt icrft Daylight aving Tim Updat 86 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

186 icrft Daylight aving Tim Updat 9 icrft Daylight aving Tim Updat Th fllwing tabl lit th Micrft Daylight aving Tim Updat upprtd by NICE ytm: Micrft DT Updat upprtd in: Cmmnt KB NICE Prfrm Rla 3. Apprvd KB NICE Prfrm Rla 3.2 KB NICE Prfrm Rla 3.5 KB NICE Intractin Managmnt Rla 4. KB KB KB KB KB KB KB KB KB KB KB KB NICE Intractin Managmnt 4. Third Party Guidlin (C2)

187 0 0: Antiviru Thi chaptr includ intallatin intructin and limitatin fr Antiviru prduct n clint cmputr and lggr. NOTE: Th infrmatin in thi chaptr rfr t ftwar vrin nly. In additin, cutmr, buin partnr, and rvic mut vrify that th rvr and Lggr mt th minimum hardwar rquirmnt a dfind by th third party ftwar vndr. Cntnt Gnral Antiviru 88 McAf 2 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

188 0 Gnral Antiviru Gnral Antiviru Antiviru Crtificatin fr NICE Prduct blw Antiviru Crtificatin fr NICE Prduct Prduct Antiviru Crtificatin fr NICE Prduct Rla ynpi Thi ctin includ gnral intructin and limitatin fr Antiviru Crtificatin fr NICE Prduct, NICE Prduct and Antiviru Crtificatin matric, a wll a prcdur fr intalling antiviru prduct n clint cmputr and Lggr. Gnral Intructin A lit f gnral intructin fllw: During th intallatin f th antiviru ftwar, all applicatin and crn mut b cld. Th am appli whn upgrading th antiviru ftwar. can and Liv Updat huld b chduld t run in ytm idl tim. D nt run can r Liv Updat during NICE ftwar intallatin. Alway t can Pririty t Lw. Gnral Limitatin T avid playback, prfrmanc, and rtntin iu, th dtinatin path f all trag Unit mut b xcludd frm antiviru can. th ytm Adminitratr - Cnfiguratin Guid- fr mr infrmatin rgarding tting up trag Unit. Whn intalling an antiviru n a clutr, tak th fllwing guidlin int accunt: Th antiviru ftwar huld b clutr-awar. An applicatin i clutr-awar if it ha th fllwing charactritic: It u TCP/IP a a ntwrk prtcl. It maintain data in a cnfigurabl lcatin. It upprt tranactin prcing. On th clutrd rvr, Micrft rcmmnd xcluding th fllwing fldr frm antiviru canning: Th path f th \mc fldr n th qurum hard dik. Fr xampl, xclud th Q:\mc fldr frm viru canning. Th %ytmrt%\clutr fldr. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

189 0 Antiviru Crtificatin fr NICE Prduct McAf PO Th tmp fldr fr th Clutr rvic accunt. Fr xampl, xclud th \clutrrvicaccunt\lcal tting\tmp fldr frm viru canning. McAf PO 3.5 wrk with McAf Antiviru 8.5/8.5i. McAf PO 4.0 wrk with McAf Antiviru 8.5/8.5i and 8.7/8.7i. McAf PO 4.5 wrk with McAf Antiviru 8.5i and 8.7. McAf PO 4.6 wrk with McAf Antiviru 8.5i, 8.7i and 8.8 Mak ur that whn uing PO fr Micrft patch updat, th cnfigurd plicy match th NICE plicy cncrning Micrft Windw updat and rvic pack. McAf Mak ur t clar th ptin t intall th McAf firwall. D nt intall th firwall, a it wuld cau ntwrk prblm. It i rcmmndd t t th CPU Utilizatin fr th On Dmand can in McAf AV t 0%. Th McAf Virucan vrin 8.0 fatur Buffr Ovrflw Prtctin d nt allw applicatin t vrflw th buffr, including th CL Lg Managr. Thi cau th Lg Managr t writ lg (Channl rvr, Call rvr tc.) with a vry lng dlay, r nt writ thm at all. Thrfr thi fatur huld b diabld fr all machin running CL. al t TN0640 McAf PO 3.5 and McAf Antiviru Crtificatin fr NICE McAf Limitatin: EP Mmry can prc in McAf 8.5/8.7 n m TDM Lggr can cau th ytm t crah with BOD. Thi prblm wa rlvd in McAf 8.7 Patch 3, and in latr vrin, but till xit in McAf 8.5. D nt u vrin arlir than McAf 8.7 Patch 3 n rvr with TDM Lggr. NICE Prduct upprt ymantc Endpint Prtctin. In m ca EP 2. can dtct NICE r vn Micrft binari a malwar and plac thm in th Quarantin fldr. T prvnt fal-pitiv dtctin, fllw th rcmmndatin availabl in th ymantc whit papr izing and calability Rcmmndatin fr ymantc Endpint Prtctin ( 448/n_ U/.0/Endpint%20Prtctin%20izing%20and%20calability%20Bt%20Practic_%20v2. 3.pdf). NICE Intractin Managmnt 4. Third Party Guidlin (C2)

190 0 Antiviru Crtificatin fr NICE Prduct Excptin can b addd frm within th ymantc Endpint Prtctin Managr cnl t prvid fal-pitiv mitigatin n th clint. Fr xampl, yu can d th fllwing: Exclud yur dmain frm Inight dtctin. Figur 0-: Excptin Windw NOTE: u can lct Trutd Wb Dmain, t add a Wb dmain t th xcptin plicy. Add xcluin r xcptin fr critical fil, fldr, URL, and IP addr. NOTE: Whn yu add xcptin, yu can lct mr than n applicatin, fil, URL, r IP addr at a tim. A knwn-gd applicatin can appar in th Rik Lg a a fal-pitiv. u can cnfigur lg tting t allw th applicatin and thrby prvnt it frm apparing in th Rik Lg. Thi am functinality i al availabl in th ONAR Lg. Figur 0-2: Rik Lg Windw Fr mr infrmatin, th ymantc Endpint Prtctin and ymantc Ntwrk Acc Cntrl Implmntatin Guid. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

191 0 Antiviru Crtificatin fr NICE Prduct EP Limitatin tarting with EP (ymantc Endpint Prtctin) vrin 2..2 and 2..4, th EP firwall cau iu with Micrft Clutr tup and functinality. T avid thi iu chang th EP tting t allw IP traffic. T chang th EP tting:. Opn ymantc Endpint Prtctin (EP). 2. In th lft clumn, click Chang tting. Th Chang tting ara appar n th right. 3. In th Ntwrk Thrat Prtctin ara, click Cnfigur tting. Th Ntwrk Thrat Prtctin tting windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 9 -

192 0 Antiviru Crtificatin fr NICE Prduct 4. In th Firwall tab, in th Unmatchd IP Traffic tting ara, lct Allw IP traffic. By dfault, Allw nly applicatin traffic i lctd. 5. Click OK. 6. Rtart yur cmputr. Trnd Micr Trnd Micr AV rquir that th NICE rvr blng t th am dmain. ph ph 9.5 xcptin with Wb: Wb Intllignc fatur in ph 9.5 huld b diabld in ca Nic Prfrm cnfigurd with Activ Dirctry authnticatin, inc it can cau crah f IE during lgin t Nic Prfrm with dmain ur. Wb Intllignc fatur can b nabld in ca Nic Prfrm cnfigurd with Nic Authnticatin. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

193 0 NICE Prduct and Antiviru Crtificatin Matric ph Excluin: In a NICE Intractin Managmnt 4. it with ph antiviru dplyd, bfr bginning t u NDM t intall r updat th it, add pxc.x t Excluin lit. Othrwi, it can cau a prblm with running NDM Agnt ( NICE Prduct and Antiviru Crtificatin Matric Tabl 0-: NICE Prduct and Antiviru Crtificatin Matrix - Vrin 8.90 NICE Prduct AV_ E P.0 Cl i nt E P. 0 rv r Mc Af P O 3.5 Mc Af P O 4.0 Mc Af P O 4.5 Mc Af P O 4.6 Mc Af 8.5/ 8.5i Mc Af 8.7/ 8.7i Trn d Micr Offic ca n 0 Trn d Micr Offic ca n 0.5 ph 7.6 ph 9.0 ph 9.5 TDM Lgg r 9. 0 N N N N VIP Lgg r 9. 0 N CL Nic Call Fcu III N N NICE Intractin Managmnt 4. Third Party Guidlin (C2)

194 0 NICE Prduct and Antiviru Crtificatin Matric NICE Prduct AV_ E P.0 Cl i nt E P. 0 rv r Mc Af P O 3.5 Mc Af P O 4.0 Mc Af P O 4.5 Mc Af P O 4.6 Mc Af 8.5/ 8.5i Mc Af 8.7/ 8.7i Trn d Micr Offic ca n 0 Trn d Micr Offic ca n 0.5 ph 7.6 ph 9.0 ph 9.5 Nic cr n Lgg r 8. 9 tra g Cnt r 8. 9 Wb App 8. 9 NM P Mana gr 8. 9 N N N N N N N N N Nt: Third-Party ftwar i apprvd pr NICE prduct fr all prating ytm crtifid by NICE. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

195 0 NICE Prduct and Antiviru Crtificatin Matric Tabl 0-2: NICE Prduct and Antiviru Crtificatin Matrix - NICE Prfrm Rla, Rla 2, and Vrin 9.09 NICE Prduct *A V 0. EP.0 Cli nt EP.0 rv r *McAf 8.0i *McAf PO 3.5 McAf PO 4.5 McAf 8.5 *TM rv r Prt ct Trnd Micr Officc an 7.3 Trnd Micr Officc an 8.0 TDM Lggr VIP Lggr Intractin rvr Niccr n Lggr Playback rvr (incl. NICE Fdback) NMP Managr (NM) trag Cntr Mdia Library Applicati n rvr N N N NICE Intractin Managmnt 4. Third Party Guidlin (C2)

196 0 NICE Prduct and Antiviru Crtificatin Matric NICE Prduct *A V 0. EP.0 Cli nt EP.0 rv r *McAf 8.0i *McAf PO 3.5 McAf PO 4.5 McAf 8.5 *TM rv r Prt ct Trnd Micr Officc an 7.3 Trnd Micr Officc an 8.0 Audi Analyi crn n rvr N N Rprtr N Databa rvr N * Thi antiviru wa crtifid fr NICE Prfrm Rla and NICE Prfrm Rla 2 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

197 NOTE: Third-Party ftwar i apprvd pr NICE prduct fr all prating ytm crtifid by NICE. NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 TD M Lg gr 9. 0 N N N N N N N 9. 4 N Tabl 0-3: NICE Prduct and Antiviru Crtificatin Matrix - NICE Prfrm Rla 3, P3 and Highr NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

198 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 VI P Lg gr NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

199 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 Int ract in r vr R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

200 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 Nic c rn Lg gr R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

201 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 Pla yba ck r vr / Tl ph ny r vic r vr (inc l. NIC E F dba ck) R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

202 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 NM R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

203 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 tr ag Cn tr R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

204 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 M dia Libr ary R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

205 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 App licat in r vr R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

206 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 Aud i Ana lyi r vr R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

207 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 cr n n r vr R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

208 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 Rp rt r R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

209 NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 Dat aba r vr R l 3 P 3 a n d a b v NICE Intractin Managmnt 4. Third Party Guidlin (C2) NICE Prduct and Antiviru Crtificatin Matric

210 0 NICE Prduct and Antiviru Crtificatin Matric NICE Prdu ct * AV E P. 0 0 C l i n t E P r v r E P 2 M c A f P O 3. 5 M c A f P O 4. 0 M c A f P O 4. 5 M c A f P O 4. 6 M c A f 8. 5/ 8. 5i M c A f 8. 7/ 8. 7i M c A f 8. 8/ 8. 8i Tr nd Mi cr Off ic c an 8.0 Tr nd Mi cr Off ic c an 0 Tr nd Mi cr Off ic c an 0. 5 Tr nd Mi cr Off ic c an 0. 6 p h 7. 6 p h 9. 0 p h 9. 5 p h 9. 7 p h 0 p h 0. 2 n tinl R l 3. a n d a b v * In m ca EP 2 can dtct NICE binari a a ptntial curity rik. Fr furthr dtail, EP n pag. NOTE: Third-Party ftwar i apprvd pr NICE prduct fr all prating ytm crtifid by NICE. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

211 0 McAf McAf McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE 8.80 Prduct Antiviru Crtificatin Rla ynpi Thi ctin diplay th prcdur fr McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE NOTE: *Nic Prfrm crtificatin includ th fllwing cmpnnt: Intractin rvr, PB, NMP Managr, trag Cntr, Applicatin rvr, Audi Analyi Purp and cp Thi ctin ummariz th crtificatin that wa prfrmd fr NICE 8.80 rcrding ytm whn uing McAf 8.0 and EPO rvr 3.5 clint. NICE rvr Tabl 0-4: NICE rvr rvr NICE Vrin CPU RAM O + P NicLg 8.80 P8 233MHz 256MB Windw 2000 Prfinal + P4 CL 8.80 (Cr P3, Intgratin P3) 2.4 GHz 52MB Windw 2000 rvr + P4 trag Cntr 8.80 P5 800MHz 256MB Windw 2000 Prfinal + P4 Wb rvr 8.80 P6 2.4 GHz GB Windw 2000 rvr + P4 NICE Intractin Managmnt 4. Third Party Guidlin (C2) - 2 -

212 McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE Tt Dcriptin Running th EPO Tak. Whn th Lggr i in rting tat - n call rcrdd and n call ar archivd, tart EPO tak, thn run rcrding ytm. 2. Whn th Lggr i undr high lad (all call ar rcrdd and archivd), thn bgin with EPO tak. In bth cnari, pcify th EPO utilizatin that will kp all rcrding and archiving functin with n rrr and/r xcptin. Tabl 0-5: EPO Tak Tt Tt Dcriptin Tt Rult Prfrmanc fr CPU and mmry Pr-EPO tt Vrify that in th pcifid ytm lad, all call ar bing rcrdd with n rrr/xcptin, prir t EPO tak run C archiving with dfault 0 cnnctin caud high CmmManagr CPU. A a rult, Lggr faild t rcrd by CL cmmand, and many call ntrd with xcptin (#8, 2 and 7) T nabl gd Lggr rcrding prfrmanc, w rducd th amunt f C cnnctin t 3. Pr cnnctin, fil ar bing archivd (pr hur) C archiving nly, tak abut 30-40% CmmManagr CPU n th Lggr NICE Intractin Managmnt 4. Third Party Guidlin (C2)

213 McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE Tt Tt Dcriptin Tt Rult Prfrmanc fr CPU and mmry imulat rcrding prblm During ytm running with it pcifid prfrmanc, Running th EPO tak in 00% utilizatin Whn running th EPO tak in 00% utilizatin th Lggr did nt rcrd any call, mtly with xcptin 8 ( unpcifid rrr in Lggr ) can32 tak almt 00% CPU CmmManagr i almt n 0% CPU All call ntrd with xcptin 8. Rduc EPO Utilizatin t 30% Whn running th PO tak n 30% utilizatin th lggr cntinud t functin with n rrr. All call ar inrtd t DB with Rcrdd and tatu OK Vic i archivd t trag Cntr. trag Cntr archiving tak tak abut 30% CmmManagr CPU in th Lggr. CL pau-rum rcrding cmmand tak abut 30% CmmManagr CPU in th Lggr. Running th EPO tak fr an hur all call wr rcrdd in tatu OK Run EPO Utilizatin 50% t CmmManagr rvic frm Tak Managr t Ral Tim pririty Run am tt a #3, but with highr (50%) utilizatin W xpct t cnclud if th prc Pririty dfinitin i ffctiv fr th CmmManagr, in a way it kp it rquird CPU, whil EPO rvr tak ar nt harmd (=nt diplay rrr r tp running) All call wr rcrdd with tatu OK Lggr run with high CPU (nt rcmmndd in th lng trm) NICE Intractin Managmnt 4. Third Party Guidlin (C2)

214 McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE Tt Tt Dcriptin Tt Rult Prfrmanc fr CPU and mmry Functinality tt n McAf rvr Crtify functinal actin with rvr that ar intalld with McAf 8.0 Pad uccfully, t rviw th tt and actin rpn tim. attachd tt rprt (parat) Rmark and Nt. DAT updat d nt hav Utilizatin tting ptin, it d nt affct th prfrmanc; th mt cnuming-rurc tak i th can. 2. Enfrcing th EPO tak caud aftr a fw hur f high lad, th lggr CPU tim ri dramatically t arund 95%. At thi pint th ntir machin hang, th lggr dn t tart unl th McAf i diabld. Whn diabling th McAf th lggr manag t tart, hwvr th CPU f th machin rmain vry high. 3. Frm thi, w cnclud that it i rcmmndd t t th CmmManagr pririty t Ral Tim in th Tak Managr. Cncluin Th paramtr affcting rcrding prfrmanc and rcmmndatin: a. CmmManagr pririty: It i highly rcmmndd t t th CmMngr prc f th lggr at th hight pririty (ral-tim), t prvnt th prc f th EPO taking all f th CPU and thu prvnting th lggr frm running during th xcutin f th PO tak. (Nt: Pririty rvrt back t Nrmal aftr machin rtart). b. Th numbr f pn cnnctin frm th trag Cntr t th lggr; It i rcmmndd t lwr th numbr f cnnctin frm th dfault 0, t dcra th lad n th lggr. W fund that 3 wa th ptimal lutin fr th abv mntind tting. With mr pn cnnctin, abut 50% f th call wr nt rcrdd (rgardl EPO) du t xcptin 8. c. Th Viru can tak huld run in utilizatin lwr than 00% t nabl th lggr t kp functining during th can. In ur tting it wa fund that 30% utilizatin didn t intrrupt th lggr prfrmanc. W d nt rcmmnd a highr utilizatin than thi. NOTE: VIP and PCI lggr running n Windw 2000 ar apprvd t u PO 3.5. Thi i bad n th fllwing fact: PCI Lggr and VIP lggr u a trngr CPU Crtificatin fr Windw 2000 IA bad lggr ha bn cmpltd. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

215 McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE Trublhting Prblm Whn updating th McAf antiviru ftwar, th lggr captur card tp rciving intractin, rulting in a Fatal rrr mag. lutin T trublht, d th fllwing. Navigat t tart, and thn lct Run. Th Run windw appar. Figur 0-3: Run Windw 2. In th Opn fild, ntr rgdit, and click OK. Th Rgitry Editr appar. Figur 0-4: Rgitry Editr Windw 3. Navigat t HKE_LOCAL_MACHINE > OFTWARE > Ntwrk Aciat > TVD > hard Cmpnnt > Framwrk. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

216 McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE Figur 0-5: Nw Mnu- DWORD Valu 4. In th right-hand pan, right-click in th mpty pac, and lct Nw > DWORD Valu. A nw rgitry ky appar. Figur 0-6: Rgitry Editr Windw 5. Chang th nam t LwrWrkingThradPririty, and pr Entr. Th nw fil nam LwrWrkingThradPririty i rflctd. Figur 0-7: Mdify Windw 6. Right-click LwrWrkingThradPririty, and lct Mdify. Th Edit DWORD Valu windw appar. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

217 McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE Figur 0-8: Edit DWORD Valu Windw 7. In th Valu data fild, ntr, and click OK. 8. Exit th rgitry. 9. Rtart th McAf Framwrk rvic: a. Navigat t tart > Run. b. Entr rvic.mc. c. Click OK. Th McAf Framwrk rvic windw appar. Figur 0-9: McAf Framwrk rvic Windw Thr i n nd t rtart th lggr in th abv prc. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

218 McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE Fr mr infrmatin, NICE Intractin Managmnt 4. Third Party Guidlin (C2)

219 : Rmt Dktp Cnnctin Thi chaptr includ Rmt Dktp Cnnctin rlatd iu. Cntnt PcAnywhr 220 Micrft Rmt Dktp Cnnctin 222 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

220 PcAnywhr PcAnywhr ymantc pcanywhr Cmpatibility Prduct ymantc pcanywhr cmpatability Rla ynpi ymantc pcanywhr cmpatibility i dtrmind by th prating ytm running n th machin. T nur prpr ytm functinality, yu mut intall th apprpriat ymantc pcanywhr ubvrin n ach NICE rvr intalld at th it. Th fllwing tabl lit th pcanywhr ubvrin that mut b intalld n NICE rvr. Imprtant! Enur that yu intall th crrct ubvrin n yur NICE machin! Tabl -: PC Anywhr ubin Intalld n NICE rvr pcanywhr.0.0 (build 730) pcanywhr.0. (build 764) Windw 2000 Pr N Windw 2000 rvr N Windw 2003 tandard/applianc Editin N WinXP Pr N NICE Prduct Crtifid t Wrk with pcanywhr 2 Prduct NICE Prduct Crtifid t Wrk with pcanywhr 2 Rla ynpi Vrin 8.9 and NICE Prfrm Thi ctin cntain lit f th NICE prduct that ar crtifid t wrk with pcanywhr 2. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

221 NICE Prduct Crtifid t Wrk with pcanywhr 2 Gnral Dcriptin Th NICE prduct that ar crtifid t wrk with pcanywhr 2 (rmt lutin) ar litd blw. Vrin 8.9 Prduct Th fllwing Vrin 8.9 prduct ar crtifid t wrk with pcanywhr 2. Tabl -2: Vrin 8.9 Prduct NICE Cmpnnt NicLg Lggr NicUnivr Wb Applicatin NicCL NICE trag Cntr Niccrn Lggr NMP Managr Oprating ytm Windw rvr 2003 P Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P NICE Prfrm Prduct Th fllwing NICE Prfrm prduct ar crtifid t wrk with pcanywhr 2. Tabl -3: NICE Prfrm Prduct NICE Cmpnnt Vic Lggr CL NICE trag Cntr Niccrn Lggr Mdia Library Audi Analyi Applicatin rvr Databa rvr Oprating ytm Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P Windw rvr 2003 E P NICE Intractin Managmnt 4. Third Party Guidlin (C2)

222 Micrft Rmt Dktp Cnnctin Micrft Rmt Dktp Cnnctin Rmt Cnnctin Crtificatin fr NICE Prduct Prduct NICE Prduct Rla ynpi Thi ctin lit rmt cnnctin ftwar crtifid with NICE prduct. NICE Prduct and Rlvant Rmt Cnnctin Crtificatin Th fllwing tabl prvid lit f NICE prduct and th rlvant rmt cnnctin crtificatin fr th prduct. Tabl -4: Rmt Cnnctin Crtificatin fr NICE Prduct NICE Prduct Vrin PC Anywhr.5* PC Anywhr 2.0 Rmt Dktp Prtcl 6.0/6./ 7.0/7.** VNC rvr 4.0 TDM Lggr N VIP Lggr 9.0 N N N NicCL 8.93 NicCall Fcu III 8.90 N Niccrn Lggr 8.9 NICE trag Cntr 8.9 Wb Applicatin 8.9 NMP Managr 8.9 NOTE: All NICE Prduct run n Micrft Windw rvr 2003/2008 ( th rlvant Crtifid rvr Guid), xcpt NicCall Fcu III (NCF III), which run n Micrft Windw XP Prfinal P2. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

223 Rmt Cnnctin Crtificatin fr NICE Prduct Tabl -5: NICE Prduct - NICE Prfrm Rla I, II, 9.09, 3, and 3. NICE Prduct Vrin PC Anywhr.5* PC Anywhr 2.0 PC Anywhr 2.**** Rmt Dktp Prtcl 6.0/6./7.0/7.** VNC rvr 4.0 *** TDM Lggr 9.0 N 9.06 N VIP Lggr 9.2 N NICE Intractin Cntr Niccrn Lggr N N Playback rvr N NMP Managr (NM) NICE trag Cntr N N Mdia Library N Applicatin rvr Audi Analyi rvr crnn rvr N N N Rprtr N NICE Intractin Managmnt 4. Third Party Guidlin (C2)

224 Rmt Cnnctin Crtificatin fr NICE Prduct NICE Prduct Vrin PC Anywhr.5* PC Anywhr 2.0 PC Anywhr 2.**** Rmt Dktp Prtcl 6.0/6./7.0/7.** VNC rvr 4.0 *** Databa rvr N * T vrify cmplianc f ldr vrin f PCAnywhr, PcAnywhr n pag. ** Micrft Windw Rmt Dktp Prtcl (RDP) - Cnl Md (u Cnl/Admin witch: RDP 6.0: Cnl witch RDP 6. and highr: Admin witch *** Virtual Ntwrk Cmputing (VNC) upprt in NICE Prfrm i cmmitmnt-bad. NOTE: All NICE Prduct run n Micrft Windw rvr 2003/2008 ( th rlvant Crtifid rvr Guid). Enabling Rmt Cnnctin n Micrft Windw rvr 2003 T nabl Rmt Cnnctin in Micrft Windw rvr 2003:. tart th Trminal rvic rvic. 2. Right-click My Cmputr, and lct Prprti. 3. Click th Rmt tab. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

225 Rmt Cnnctin Crtificatin fr NICE Prduct Figur -: ytm Prprti - Rmt Tab (2003) 4. lct Allw ur t cnnct rmtly t thi cmputr. 5. Click OK. Enabling Rmt Cnnctin n Micrft Windw rvr 2008 T nabl Rmt Cnnctin Micrft Windw rvr 2008:. tart th Trminal rvic rvic. NOTE: In Micrft Windw rvr 2008 R2, Trminal rvic ar calld Rmt Dktp rvic. 2. Right-click Cmputr, and lct Prprti. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

226 Rmt Cnnctin Crtificatin fr NICE Prduct Figur -2: ytm Windw (2008) 3. Click Rmt tting. Figur -3: ytm Prprti Windw - Rmt Tab (2008) NICE Intractin Managmnt 4. Third Party Guidlin (C2)

227 Rmt Cnnctin Crtificatin fr NICE Prduct 4. In th Rmt tab, lct Allw cnnctin frm cmputr running any vrin f Rmt Dktp (l cur). 5. Click OK. Rmt Dktp Rcmmndatin T acc th lggr thrugh VPN, acc th rvr that cnnct t th lggr n th LAN. Cl any RDP in whn dn (click ), r u th traditinal lgff functin. In nvirnmnt whr th ntwrk btwn th RDP clint t rvr i nt tabl, r whn wrking with VPN that may dicnnct du t inactivity timut, d nt lav an RDP in pn whn nt ndd. Acc th lggr with Cnl Md. If th ntwrk dicnnct during th RDP in, cl th in and rcnnct again. Vrify that thr i n prblm with IPCaptur; if thr i a prblm, rtart IPCaptur. Rmt Dktp Limitatin NOTE: Th Cnl Md fr Micrft Windw Rmt Dktp Prtcl ha diffrnt witch nam, dpnding n th RDP vrin: RDP 6.0: Cnl witch RDP 6. and highr: Admin witch Th fllwing limitatin apply t rmt dktp: Only Cnl md i upprtd. Whn yu u rmt dktp in Cnl md, nly n ur can cnnct t th rvr at any n tim. Onc a ur cnnct t th rvr, all thr pn in t that rvr ar cld. Onc a ur cnnct t th rvr, n n l can viw th in. Hwvr, whn wrking with PCAnywhr, th ur can th actin prfrmd by th intallr r tchnician. Prt Ud in th Rmt Cnnctin Th fllwing tabl lit th prt that mut b pnd whn wrking undr Micrft Windw rvr 2003 with th Firwall nabld. Tabl -6: Lit f Prt rvic TCP UDP Cmmnt PCA NICE Intractin Managmnt 4. Third Party Guidlin (C2)

228 RDP (Rmt Dktp Prtcl) Dlay lutin rvic TCP UDP Cmmnt PCA 563 PCAnywhrdata PCA PCAnywhrtat PCA 6530 VNC 5900 RDP 3389 PCA - PCAnywhr RDP - Rmt Dktp Prtcl VNC - Virtual Ntwrk Cmputing RDP (Rmt Dktp Prtcl) Dlay lutin Prduct RDP (Rmt Dktp Prtcl) Rla ynpi Thi ctin prvid infrmatin rgarding an RDP (Rmt Dktp Prtcl) dlay iu and it lutin. ymptm Whn cnncting t a machin uing RDP (Rmt Dktp Prtcl), a riu dlay culd ccur bth n th clint id (cnl "frz") and n th rvr id (prc hang). A a rult, crucial prc (fr xampl, IP Captur prc n th VIP Lggr) will fac unxpctd ituatin du t nt rciving th ncary rurc. Cau Thr ar vral diffrnt paramtr and ytm cnfiguratin that culd cau uch dlay. m ar rlatd t th ntwrk cnfiguratin and thr t th RDP vrin intalld n ithr th clint r th rvr.. Th rdr f Ntwrk Prvidr in th rgitry culd b incrrct. Th ky t b lctd i HKE_ LOCAL_MACHINE\TEM\CurrntCntrlt\Cntrl\NtwrkPrvidr\Ord r. Th dfault rdr i "RDPNP,LanmanWrktatin,WbClint". Nt that in Vita clint (prir t P) thr i a bug and th rdr i nt a tatd abv (whn intalling Vita P frm a clan intallatin thi bug i fixd). RDPNP huld b th firt prvidr in th lit (bfr th LanmanWrktatin). NICE Intractin Managmnt 4. Third Party Guidlin (C2)

229 Rmt Dktp- Rmt Cnnctin Cnl Md fr NICE In RDP vrin 6.0, a ntwrk qury i launchd during th cnnctin attmpt (which d nt happn in RDP vrin 5.x). If a WIN rvr i cnfigurd n th clint, and thi rvr d nt rpnd, th qury will tim ut. A a rult, th rvr wait fr a rpn frm th clint and thi cau th ymptm a dcribd abv. lutin In gnral, th Rmt Dktp Cnnctin culd affct bth th clint and th rvr, cauing dlay and prc tarvatin. Vrify th fllwing t lv th dlay:. Th rgitry ky tatd abv (HKE_LOCAL_ MACHINE\TEM\CurrntCntrlt\Cntrl\NtwrkPrvidr\Ord r) i t t th dfault rdr ("RDPNP,LanmanWrktatin,WbClint"). 2. If uing RDP vrin 6.0 mak ur all ntwrk cnfiguratin (fr xampl, WIN rvr) ar availabl. Rmt Dktp- Rmt Cnnctin Cnl Md fr NICE 8.90 Prduct Rmt Dktp Rla ynpi Thi ctin diplay th prcdur fr Rmt Dktp- Rmt Cnnctin. Thi ctin pcifi th upprt and apprval f Rmt Cnnctin Rmt Dktp Cnl md n NICE 8.90 ytm. Envirnmnt NICE ytm Cmpnnt Tabl -7: upprtd Prduct NICE Prduct O Vrin Vic Lggr Windw 2003 (Entrpri, Applianc) P IA 8.9 P PCI 9.0 P7 Wb Applicatin (Univr) Windw 2003 E P 8.80 P6 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

230 Rmt Dktp- Rmt Cnnctin Cnl Md fr NICE 8.90 NICE Prduct O Vrin CL Windw 2003 E P 8.90 P4 trag Cntr Windw 2003 E P 8.90 P2 crn Lggr Windw 2003 E P 8.80 P3 NMP Managr Windw 2003 E P 2.02 P5 Clint (crn Agnt and Dktp Applicatin) Windw 2000 Pr P4 Intallatin Intructin Rmt Dktp lutin T intall Rmt Dktp lutin:. Intall th NICE rvr and clint. 2. Rmv thr rmt cnnctin W (if xit). 3. Enabl Rmt cnnctin by tarting th Trminal rvic rvic, and nabling th rmt ptin n My Cmputr > Prprti > Rmt tab): NICE Intractin Managmnt 4. Third Party Guidlin (C2)

231 Rmt Dktp- Rmt Cnnctin Cnl Md fr NICE 8.90 Figur -4: ytm Prprti - Rmt Tab 4. ynchrniz all th rvr tim uing NTP (ptinal). 5. t up a dial-up cnnctin uing MODEM (cnnctd xtrnal rvr part f it ntwrk ara). Limitatin Uing rmt dktp in cnl md man that nly n ur can cnnct t th rvr at any ntim. Onc a ur cnnct t th rvr, any thr pn in t that rvr will b cld. Onc a ur cnnct t th rvr, n n l can th in (unlik PCAnywhr in which th ur can that actin prfrmd by th intallr/tchnician). NICE Intractin Managmnt 4. Third Party Guidlin (C2)

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233 A A: Dicntinud Tchnical Nt Thi appndix lit th Tchnical Nt that wr dicntinud and wh infrmatin i nw includd in thi dcumnt. Cntnt Lit f Dicntinud Tchnical Nt 234 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

234 Lit f Dicntinud Tchnical Nt A Lit f Dicntinud Tchnical Nt Tabl A-: Lit f Dicntinud Tchnical Nt Tchnical Nt Numbr TN0509 TN053 TN0528 TN0538 TN0539 TN0549 TN0552 TN0555 TN0564 Tchnical Nt Titl NICE ftwar Cmpnnt Running n Windw XP Machin McAf PO 3.5 Cnfiguratin Guid Fr Nic Prduct Windw rvr 2003 Applianc Nt Windw rvr 2003 rvic Pack Intgratin with NICE rvr Anti Viru ymantc pcanywhr cmpatibility QL rvr 2000 P4 Anti Viru Crtificatin fr NICE Prduct Anti Viru Crtificatin fr NICE Prduct III TN0569 Windw 2000 Updat Rllup fr rvic Pack 4 TN0577 TN0578 TN066 TN0628 TN0640 TN0642 TN065 TN0656 McAf Virucan prduct Nrtn Anti-Viru prduct crnagnt Cnfiguratin in Citrix Publihd Applicatin Envirnmnt Hw t cnfigur Vic and crn bt prfrmanc n Citrix McAf PO 3.5 and McAf Antiviru 8.0 Crtificatin fr NICE 8.80 Rmt Dktp - Rmt Cnnctin Cnl Md DBM Errr n Lggr du t M curity Patch KB92883 PC Anywhr 2 crtificatin in 8.90 NICE ytm TN0672 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 7 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

235 Lit f Dicntinud Tchnical Nt A Tchnical Nt Numbr TN0676 Tchnical Nt Titl Fixing MDTC in a Multi it Envirnmnt TN0680 NICE upprt fr Micrft.NET Framwrk 2.0. TN0688 NICE upprt fr Micrft.NET Framwrk 2.0.-Playback Organizr TN0698 NICE prduct crtifid t wrk with pcanywhr 2 TN070 Rmt Cnnctin Crtificatin fr NICE Prduct TN0705 M QL rvr fr NICE Prfrm Rla 3 TN079 TN0736 TN0776 TN0790 Windw rvr 2003 rvic Pack 2 (P2) upprt.nt 3.0 upprt RDP (Rmt Dktp Prtcl) - Dlay lutin Incmpatibility Citrix htfix TN0806 NICE Prduct upprt fr M Windw XP rvic Pack 3 TN085 Rlving Citrix Cnnctin Iu Rlatd t crnn TN0820.NET Framwrk upprt fr NP 3. TN0838 Intractin Cntr wrkarund fr.net 3.5 TN0867 Cmpatibility f NICE Wb Applicatin with Intrnt Explrr 8 TN0889 Intalling NICE Prfrm 3.2 n Windw 7 TN0890 Intalling NICE Prfrm 3. n Windw 7 TN0897 Micrft ftwar rvic Pack Crtifid by NICE ytm NICE Intractin Managmnt 4. Third Party Guidlin (C2)

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237 B B: Uing Ral-Tim lutin with App-V Thi appndix lit th limitatin and rul fr wrking with Ral-Tim lutin in an App-V nvirnmnt. Cntnt Wrking with th App-V ytm 238 App-V Limitatin whn Wrking With Ral-Tim lutin 239 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

238 B Wrking with th App-V ytm Wrking with th App-V ytm Th App-V quncr (Micrft Applicatin Virtualizatin quncr) i a wizard-bad tl that adminitratr u t tranfrm traditinal applicatin int virtual applicatin. Th quncr prduc an applicatin packag that cntain vral fil. Th fil includ a quncd applicatin (.ft) fil, n r mr Opn ftwar Dcriptin (.d) applicatin cnfiguratin fil, n r mr icn (.ic) fil, a manift xml fil that can b ud t ditribut quncd applicatin with lctrnic ftwar dlivry (ED) ytm, and a prjct (.prj) fil. Th quncr can al gnrat a Windw Intallr fil (.mi) that can b dplyd t clint cnfigurd fr tandaln pratin. All fil ar trd in a hard cntnt fldr n th Managmnt and/r traming rvr and ar ud by th App-V Clint t acc and run quncd applicatin. Th App-V Managmnt rvr (Micrft Applicatin Virtualizatin traming rvr) ha traming capabiliti that including activ/packag upgrad withut Activ Dirctry r QL rvr rquirmnt. Hwvr, it d nt hav a publihing rvic, licning, r mtring capabiliti. Th publihing rvic f th App-V Managmnt rvr i ud in cnjunctin with th App-V traming rvr, th Managmnt rvr cnfigur th applicatin but th traming rvr dlivr it (uually in branch ffic). NICE Intractin Managmnt 4. Third Party Guidlin (C2)

239 App-V Limitatin whn Wrking With Ral-Tim lutin B App-V Limitatin whn Wrking With Ral-Tim lutin In App-V nvirnmnt a bubbl i an ilatd nvirnmnt tramd frm th App-V rvr t th App-V clint. On th clint machin th applicatin d nt hav t b intalld. Whn traming th Ral-Tim Clint t th App-V clint, bth clint mut b in th am bubbl a th applicatin() yu want t intract with. If th Ral-Tim Clint nd t intract with tw App-V applicatin frm parat bubbl, yu mut intall th Ral-Tim Clint n ach bubbl and intract uing C2C (clint t clint) cmmunicatin btwn th Ral-Tim Clint. In hi ca yu mut intal anthr Ral-Tim Clint n th lcal cmputr and intract with th tramd clint uing C2C. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

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241 C C: Uing Ral-Tim lutin with Citrix traming Thi appndix dcrib th limitatin and rul fr wrking with Ral-Tim lutin with Citrix traming. Cntnt Wrking with Citrix traming 242 Citrix traming Limitatin whn Wrking With Ral-Tim lutin 243 NICE Intractin Managmnt 4. Third Party Guidlin (C2)

242 C Wrking with Citrix traming Wrking with Citrix traming A tramd applicatin in Citrix rid in a parat mmry pac and nvirnmnt and i dlivrd t th Citrix clint withut intalling an applicatin n th clint id. Th tramd applicatin i lcatd in a cntrlld ilatd nvirnmnt (andbx). T t a packag fr Citrix applicatin traming that th Ral-Tim Clint can captur thr tramd applicatin bth applicatin mut run inid th am andbx. Th citrix prfil mut b intalld n a parat ddicatd machin. NICE Intractin Managmnt 4. Third Party Guidlin (C2)

243 Citrix traming Limitatin whn Wrking With Ral-Tim lutin C Citrix traming Limitatin whn Wrking With Ral- Tim lutin Th Ral-Tim Clint mut b part f th am traming packag a th mnitrd applicatin. Anthr ptin i t u Intr-Ilatin cmmunicatin fr Ral-Tim Clint intractin with thr tramd packag. u can intall th Ral-Tim Clint n th clint cmputr t intract with n r mr Citrix tramd applicatin. Mak ur f th fllwing whn tting up th Citrix Prfilr: In th upprt Lgacy Offlin Plug-in pag, lct Enabl upprt fr 6.0 Offlin Plug-in. In th lct Intall Pag, lct Advancd Intall. In th t up Intr-Ilatin Cmmunicatin pag mak ur t ntr th path t th Prfilr Packag if yu want t link btwn th prfil packag fr th Ral-Tim clint and thr tramd applicatin. In th lct Intall Mthd pag, lct Run intall prgram r cmmand lin cript. In th Ch Intallr pag, brw t r typ in th path t th Prc Optiizatin Clint.mi. Whn th Prfilr i finihd and th Citrix packag i rady, mak ur f th fllwing: Fr a tramd Ral-Tim Clint packag, pn th Targt Prprti cnfiguratin windw and clar Enabl pr-launch analyi. Th rmaining Targt Prprti rul huld rmain with thir dfault valu. NOTE: Th Ral-Tim Clint can intract with tw tramd applicatin (ach frm a diffrnt rvr) nly whn it i intalld lcally. NICE Intractin Managmnt 4. Third Party Guidlin (C2)