A member of the RWS Group. Helping the world communicate

Transcription

1 Helping the world communicate

2 Welcome ABOUT US Eclipse is a UK-based language solutions company with an excellent reputation for quality and service. We provide professional, accurate services embracing all languages and subject areas. We have a global client base that includes small, medium and large companies, government organisations and academic institutes. We offer a full range of services and use the latest technology to deliver a one-stop-shop to meet your requirements across all media. RWS GROUP Eclipse is a member of the RWS Group with over 400 employees working at locations in Europe, the USA, China and Japan. QUALITY We take quality very seriously and apply this to both our procedures and our people. Our ISO 9001 Quality Management System is designed to give you peace of mind. Our commitment to Investors in People supports our aim to deliver outstanding quality. IN-HOUSE SPECIALISTS Our in-house team of translators, proofreaders, technical advisors and project managers provides the mix of language skills, technical knowledge, experience and commitment on which we have built our reputation. RESOURCES Our extensive network of carefully vetted subject specialists ensures that we can cover all sectors and languages. CONFIDENTIALITY Security procedures are in place to protect your information. Our purpose-built Translation Centre, which accommodates our translators and project management teams, has been specially designed with security in mind to provide reassurance to many of our clients who need commercially sensitive or highly confidential documents translated. SUSTAINABILITY We are committed to reducing our carbon footprint and actively engage in activities to achieve this, such as recycling programmes, energy efficiency schemes and promoting specific measures with our staff to reduce the impact our business has on the environment. For friendly advice and information on how we can help you communicate please contact us on: Telephone: [email protected]

3 Translation Services Eclipse translates texts in over 150 languages. We offer a fast and efficient service in a wide range of formats and use the latest translation technology to support our projects. TRANSLATION SPECIALISTS All of our carefully selected translators and interpreters are native speakers and experienced subject specialists. PROOFREADING We provide a full proofreading service whereby a qualified translator reads through the source and target files and provides feedback on any changes that may improve the text for the target audience, such as differences in style and context. VOICE-OVERS We offer a full service from initial transcription and translation through to final audio or film delivery across all formats. CULTURAL UNDERSTANDING & CONNOTATION CHECK Our service will check that your message and product branding is appropriate and relevant to your target audience. QUALITY CONTROL Because we understand the effect that a poor translation or an incorrect technical interpretation could have on your business, we place great emphasis on robust checking, monitoring and feedback for all of our work. Our systems are transparent and comply fully with our ISO 9001 accreditation. TYPESETTING SERVICE We ensure that all of your text is laid out correctly to match your original documents, achieving the best typographic quality. Documents that have been designed by your studio can be recreated by us, and we can work from the original artwork files or create new files compatible with both Mac and PC systems. We also provide an optional printing service if required. POST-DTP CHECK We provide a post-dtp checking service before printing. This is a final check by the original translator once the artwork has been completed by the studio. LOCALISATION A localised software product or website is vital to the success of an international company. We provide software localisation for many different platforms and our service includes engineering and QA testing. Call:

4 Added Value Interpreting We provide business, conference, and public service interpreting in most languages, including British Sign Language interpreting. Our interpreters are experienced in a range of interpreting styles and they are professional linguists who all adhere to our code of ethics, which includes a commitment to confidentiality. PARTNERSHIP APPROACH Eclipse works closely with you to ensure that we understand and tailor our service to your specific requirements. We invest in the latest technology to add value and offer new and innovative services to you. Consecutive (liaison) interpreting Simultaneous interpreting Escort interpreting Relay interpreting Sight translation Specialist equipment TRANSLATION TECHNOLOGY We use industry-leading translation technology to leverage the maximum benefit for our customers. Computer-Aided Translation tools enable us to accept files in most formats whilst building specific Translation Memories, offering you consistency, increased efficiency, reduced turnaround time and simplified updating. TERMINOLOGY MANAGEMENT We create and manage glossaries and style guides that are specific to your projects to ensure that you retain a consistent voice across all media. PORTALS We offer portal solutions to help clients transfer files and manage their orders. This includes functions such as online archiving and order tracking. SECURITY We take security very seriously and can tailor our approach to your individual requirements. MANAGEMENT INFORMATION Eclipse can provide key information on the services we deliver to help you understand and manage your use of our services. TELEPHONE INTERPRETING This service is easy to use and is available 24/7/365 days a year. Telephone interpreting is particularly practical for urgent requirements or ad hoc requirements such as helpdesks. Our system is easy to use and we can quickly connect you to an interpreter to allow instant communication between both parties speaking in their native language.

5 Communication Support Services Language Training Eclipse provides a range of additional support services to help you communicate in different situations, including legal and medical settings. We will be happy to provide advice on the best solution for each situation. The alternative formats that we currently offer include: British Sign Language Easy Read Braille Palantypists Stenographer Large Print Sign Supported English Deafblind interpreters Deaf relay interpreters Lip Speakers Fingerspelling Makaton Audio recordings and voice-over Moon Braille Eclipse provides tailored individual (1 to 1) training sessions and language classes for small groups. Training can be provided in-company, off-site at a convenient location, or in one of our training rooms at Eclipse. Classes are available to suit all levels across a wide range of languages, including EFL. GENERAL LANGUAGE COURSES Perfect for anyone who wants to improve their language abilities across the four skills (reading, writing, speaking, listening). BUSINESS LANGUAGE COURSES In today's international business environment, learning a language will open doors, build relationships and generate opportunities. At Eclipse, we will tailor your language course to meet your specific business needs. LANGUAGE ASSESSMENTS Our tailored Language Assessment service helps to support recruitment exercises by validating the fluency of potential candidates. CULTURAL AWARENESS TRAINING Training packages are designed to give you the knowledge and tools to live and work in different cultures and help to support individual or staff relocation. Call:

6 Areas of Expertise Eclipse provides a one-stop-shop tailored to the requirements of both the public and private sectors. Our services include: Written translation Typesetting Voice-overs Localisation Face-to-face interpreting Telephone interpreting (24/7/365 service) Communication support services Language training GOVERNMENT We understand the need to manage risk and have proven measures to safeguard data and enhance service levels. We work with both central and local government, providing professional support, management information and itemised invoicing for each client. DEFENCE Tender specifications Electronics systems Hydraulics Propulsion systems Munitions and weapons systems Communication systems FINANCIAL Accounting policies General Terms and Conditions Financial statements Application procedures and forms Investment policy and philosophy Offshore funds/investment reports Portfolio statements Prospectuses Tax statements and reports

7 MEDICAL AND PHARMACEUTICAL Journal articles Books, journals and publications Clinical trial documentation Instruction manuals Regulatory Affairs documentation Patient Information Leaflets Training courses, presentations, video scripts LEGAL Articles of Association Contracts Correspondence Judgments Licensing agreements Litigation documents New legislation Writs ENGINEERING Manuals Technical specifications Tender invitations and proposals Procurement documentation Engineering reports Automotive Building and construction Marine and shipping INFORMATION TECHNOLOGY Tender information Software localisation User and training manuals Product specifications Process descriptions CHEMICAL Manufacturing batch documentation Materials handling documentation Packaging information Validation procedures and process development reports Product specifications Safety data sheets EHS information Production data MARKETING/HR Brochures and promotional literature Press material CV and candidate profiles Recruitment briefs Survey forms and questionnaires Websites and blogs Industry updates Works Council documents Employment contracts Eclipse has many years' experience in delivering accurate and professional language services across a range of sectors. Our expertise is proven and based on the right blend of specialist linguists, editors, project managers and technical advisers. From one-off requests to regular requirements, our team of dedicated project managers are here to help you communicate. Call:

8 Eclipse Translations Limited, Birch Close Lionheart Enterprise Park, Alnwick Northumberland, NE66 2EP, United Kingdom t: +44 (0) f: +44 (0) e: w: Corporate Member Institute of Translation and Interpreting Full Member Association of Translation Companies