From the World s Leading Conferencing Specialist

Transcription

1 Audio Conferencing Solutions InterCall has become one of the largest conference services provider in the world. We specialise in every type of conferencing Audio, Video, Web and Event. We connect thousands of business professionals around the globe everyday, and we know that success comes from focusing on one call at a time. The end result reliable, easy-to-use conferencing services that are perfectly tailored to meet your business. Audio Conferencing Solutions Whether you conduct basic team meetings or highly orchestrated conferences, InterCall has you covered. Choose from Operator-Assisted, Automated and Reservationless conferencing, whilst leveraging a multitude of conference enhancing features. Automated Conferencing Conduct phone meetings without the assistance of an operator. Reservationless Conferencing Convenient and free of reservations, this service is ideal for 24X7 access to a conference meeting facility. Use a permanent dial in phone number and benefit from the added security of a private Chairperson/Leader PIN which means the conference begins only when the Chairperson/ Leader arrives. Operator-Assisted Conferencing Combines personal touch with feature rich conference management enabling you to concentrate on the subject matter of the call. Event Conferencing Ideal for high-profile conferences that require professional event management from beginning to end. Leader-View Using an intuitive Web-based interface, Leader- View enables you to instantly see participant s details online, then immediately after the conference download a participant list. Encore Digital Recording Encore gives anyone who missed the live call 24x7 access to a digital recording exactly as it took place. Enhanced Conference Features Choose from a vast array of pre, during and post conference features to make your call as efficient and effective as possible.

2 Automated Conferencing Automated conferencing enables you to conduct a phone meeting without the assistance of an Operator. By dialling a pre-assigned conference access number and entering a unique numeric PIN, you and your participants are placed directly into your audio conference. Benefits Of Automated Conferencing Book a reservation then dial directly into the conference. Private Passcode for added security Fast and easy to use NO operator assistance necessary but available NO time limits meet for as long as you like without interruptions Ideal Uses For Automated Conferencing Weekly status reports Follow up after face-to-face meetings Department updates New product launches Sales presentations Committee meetings NO hidden billing you only pay for what you use Individual lines may be muted and unmuted Participants may connect to the call 10-minutes prior to start of conference

3 Reservationless Conferencing Wouldn t it be great to have instant access to a conference call whenever you need it without making a reservation or involving an Operator? InterCall s Reservationless conferencing makes it possible. Either way, conference calling just got easier. The service gives you on-demand conferencing, allowing you to initiate a conference 24 hours a day, 7 days a week without the need to make a reservation or rely on an Operator. Holding a conference is as simple as dialling a permanent number and entering a conference code. Benefits Of Reservationless NO RESERVATIONS REQUIRED NO operator assistance necessary but available NO time limits meet for as long as you like without interruptions Chairperson/Leader controls a robust set of conference commands Permanent Reservationless Dial-In phone numbers Private PIN for added security Ideal Uses For Reservationless Conferencing Follow up after face-to-face meetings Impromptu meetings Project management Training and distance learning Weekly and recurring meetings

4 Operator Assisted Conferencing The business world today requires more time and energy from its professionals than ever before. Wouldn t it be great to have the personal dedication of an expert operator to assist you with your conference communications? InterCall s Operator Assisted service combines a personal touch with our feature-rich conferencing service to make all of your calls memorable experiences. Let InterCall manage the details of your call so you can concentrate on delivering your message. Before Your Conference Call Get everyone on the same page by using our Web conferencing solutions service to archive preconference reading material or other documents and then make them available to all participants before or after the conference. Make sure only invited participants attend the conference by issuing a password for an added measure of privacy and security. Set a formal tone for your conference by using music entry. All participants are placed on music hold until the Chairperson/Leader is ready to begin the conference. Maintain order during your conference call by having the operator run the call in lecture mode. Participants lines are muted during the call to ensure there are no interruptions. During Your Conference Call Digitally record your call using InterCall s premiere Encore Digital Recording service. Your call will then be available for easy 24/7 access for future playback and for those who were unable to attend it live. For smaller, more formal conferences, request the roll call option. An expert Operator will conduct a quick roll call before your conference begins to ensure that expected participants are on the line. Boost participation during your conference by using the polling option. Survey participants by asking pre-determined questions. Manage all of the behind the scenes issues throughout the call without disturbing participants. Use a communication line during your call to speak with the lead operator outside of the conference. After Your Conference Call Use Encore or Web conferencing to make the conference available for archived playback, 24x7. Keep track of call participants with a handy list of participants names, companies and on-the-line times. Receive a professional transcription of what was said on your call within a hour time frame.

5 Event Conferencing Solutions Some calls are more important than others. They re more than just conference calls; they re important meetings that demand top-rate service and unmatched attention to detail. EventConnect is a specialised event conferencing solution that will ensure that your most important conferences get the treatment they deserve. And no call is too large or too small. Whether your call has 5 or several thousand participants, your event is managed by our most senior conferencing specialists who adhere to the highest levels of customer service to ensure professionalism, consistency and complete satisfaction. EventConnect is Currently Being Used to Deliver and Conduct: Quarterly Earnings Reports New Product Launches Press Conferences Merger and Acquisition Announcements Employee Training Sessions Investor Relations AGMs Public Relations Distribution Why is EventConnect the Market Leader in Event Conferencing? Bespoke reservations and help desk Dedicated event management specialists and expert event operators Professional voice talent Exclusive sound-proof call execution facilities Pre, During and Post call processes to ensure superior quality Custom event packages to match your requirements Custom script and branded service Web based registration and publishing of event details Some Examples of How You Can Use EventConnect: Reach the broadest audience possible: employees, press and media, stockholders and more. Execute your quarterly earnings calls and put your firm s results in the hands of investors. Conduct monthly training and briefings to disseminate important information when it s most timely to your audience. Launch new products without taking anyone out of the field. Deliver a visual presentation over the Internet with our state of the art Web conferencing solutions. Use Encore to digitally record and make your event call available for playback 24x7.

6 Leader-View Think about your high-profile calls. Would you like the ability to see which participants are on the call before you start your conference? Would it be helpful to know which guests are waiting to ask questions and be able to prioritise the order in which they are taken? With Leader-View, you call the shots on every call the result: a professional, well-managed and secure meeting. Leader-View s web-based interface gives you a real-time view of participant s details. Everything you need to know is on your screen and at your fingertips. Leader-View can be used for: Investor Relations Calls Manage conference attendance and Q&A sessions. Product Launches Make sure all important participants are present before starting. Press Conferences Priorities the Q&A queue to ensure that key questions are taken first. Distance Learning Sessions Keep track of who left the call early for later follow-up. Leader-View Features Participant List Access participant information in real-time. See who s in the audience and monitor when key participants arrive. Q&A Queue View the name of the person currently asking a question and see those who are waiting in the queue for their turn. Use the queue list to help gauge how much time you ll need to allow for questions. Total Participants Keep tabs on the audience using the real-time tally of how many participants have dialled in for the call. List Sort Options Sort participants names, their additional information and their connection status within the Participant List and Q&A Queue screens. Q&A Queue Control Advance a participant to the current questioner position, move participants up and down within the queue to priorities the order questions are taken or delete participants from the queue entirely. Chat Conduct a private chat conversation with the call s lead Operator by exchanging text-based messages during the conference call. List Download Download the Participant List at any time during your conference call. System Requirements Microsoft Explorer 5.0 or higher or Netscape Navigator/Communicator 6.0 or higher

7 Encore Digital Recording With a million things going on in the business world, not everyone is able to attend every conference call. Encore allows you to have your Operator Assisted or Automated conference calls digitally recorded for future playback at any time 24 hours a day/7 days a week. Benefits of Encore Digital Recording Available anytime, anywhere, for as long as you need the recording Enables you to maximise live content by recording it for future playback Eliminates time zones as an obstacle to dissemination of information Here Are a Few Ways to Put Encore to Work Basic Meeting Replay Make your conference call available to those who missed it live, or for those who would like to hear important content again. Corporate Communications Encore ensures that everyone has access to important company announcements, policy changes and breaking news. Training Create a library of training calls accessible on demand when your audience needs to brush up on key concepts. Listeners can pause, rewind and fast forward. Daily Briefings Use Encore to conduct frequent employee briefings, conveniently and in a timely manner.

8 Audio Conferencing Features What do you need to accomplish with your conference communications? Whatever it might be, the right combination of features will help you achive it. Whether you are hosting an informal Operator Assisted call or a large-scale event, the right mix of features provides all the ingredients for a successful conference. Schedule Your Conference 24/7 Recurring Call Broadcast and Record Your Conference Web Conferencing Encore CD/Taping Transcription Translation Enter Your Conference Dial Out Direct Entry Music Entry Entry/Exit Tones Announce Roll Call Chairperson/Leader First/Last Administer Your Conference Subconference Communication Line Custom Script Group Mute/Unmute Self Mute/Unmute Gather Data For Your Conference Polling Question & Answer Session Participant List Secure Your Conference Conference Lock Passcode/Participant Screening

9 Conference Features Detailed Schedule your conference Phone Making a reservation is as simple as dialling or +44(0) You will be connected with one of our helpful Reservationists who will walk you through the process and answer any of your questions. Recurring Call A reservation is automatically generated for as long as you like. Recurring Call is ideal for daily, weekly or monthly team meetings and project updates. Broadcast and Record Your Conference Web Conferencing Add visuals and interaction to your audio conference. You control a slide presentation from your desktop while your audience accesses it via the web. Web Conferencing gives you the ability to collaborate on documents, share applications, poll your audience, tour the web and much more. Encore Encore digitally records your call for anyone who was unable to attend it live or would like to listen again. It is available via a free phone number for easy, 24/7 access. Convenient and time saving, Encore is one of our most popular features. CD/Taping We capture your event on a CD, cassette, microcassette or DAT to provide you with a high-quality recording of the call for your archives. Transcription Receive a written record of what was said during the conference. Transcriptions are helpful for identifying sound bytes and quotes. Enter Your Conference Dial Out Give your conference participants the VIP treatment. Dial Out delivers your conference call to your participants rather than requiring them to dial into the call. You provide us with the names and telephone numbers of your participants and an Operator will make sure that they join your conference. Music Entry Participants are placed on music hold until the Chairperson arrives. Music Entry creates a formal atmosphere for the conference. Entry/Exit Tones Participants/Chairperson hear a tone whenever a new participant enters or exits the conference. It lets everyone know that a new participant has joined or left the conference without interrupting the conversation. Announce An Operator announces participants names when they join the conference, letting everyone know who is on the call. Roll Call An Operator broadcasts the names of all participants who have joined the call. Roll Call confirms that all expected participants are in attendance. Chairperson/Leader First/Last This creates a friendly atmosphere for the conference by letting you join the conference before your participants. It gives you the opportunity to greet participants as they join the call. Chairperson/Leader Last joins you to the conference after everyone else has arrived, creating a formal atmosphere.

10 Conferencing Features Detailed Administer Your Conference Subconference Pre-selected guests join a private discussion before the conference begins. Subconference lets you review last-minute details, side issues and other non-public information. Communication Line Speak with an Operator outside of the main conference to convey behind-the scenes information, orchestrate guest speakers or give timing cues. A Communication Line makes it easier to manage a large conference. Custom Script Craft a special message for a welcome statement, Q&A session and/or closing comments. Your script is read by the Operator during your conference. Custom Scripts offer you another way to personalise your calls. Group Mute/Unmute You can silence all participants lines by pressing a keypad command on your telephone or by instructing your Operator. Group Mute/Unmute helps reduce background noise and limits interruptions during your conference. Self Mute/Unmute Participants can silence their own telephone lines by pressing a keypad command on their telephones. Self Mute/Unmute reduces background noise from cell phones, speaker phones, etc. Gather Data For Your Conference Polling An Operator will survey all conference participants using questions you ve prepared in advance. Polling enables you to collect instant feedback whilst increasing participation in the conference. After the call, you will then receive a report with each individual participant response summarised. Question & Answer Session Give your participants the opportunity to ask questions during the conference. Participants indicate that they have a question using their telephone keypad, while the Operator manages the question queue in a professional and orderly fashion. Participant List Before joining participants to the conference, an Operator collects the name of each participant plus two additional pieces of information that you determine. The information will be sent to you via fax or along with onthe-line times for each participant. Secure Your Conference Conference Lock You can prevent additional participants, even the Operator, from joining the conference by pressing a command on your telephone keypad. Password/Passcode Participants must provide the Operator with a pre-determined word or code to join the conference. You determine the Password/Passcode before the start of the conference. Password/Passcode restricts attendance and heightens security.