Managed Print Services. Managing all your document needs.

Transcription

1 Managed Print Services Managing all your document needs

2 Quality service and solutions ASL is one of the largest independent print solutions suppliers in the UK About ASL I have found ASL to be very accommodating and with a good backup team for the supply of consumable items and maintaining the eighty eight devices we currently have, we have established a good working relationship. Thank you ASL. Derek Hine Group IT Development Manager Briggs & Forrester Group The ASL Group Why choose ASL Group The ASL Group supply print, copy, scan and mailroom Communication technologies are converging. Business solutions from world leading suppliers. We offer information and staff time are becoming more costly unique advantages that give us the capability to and more precious. Cost and environmental deliver the best solution for your organisation. considerations intensify every day. All these factors make Founded in 1991, the ASL Group is one of the largest independent reprographic and print solutions supplier in the UK, and we re still growing. With over 5000 customers we supply the latest technology from many it vital for a business to streamline its document communication systems - to save money, reduce inefficiencies, improve productivity and build a competitive advantage. of the world s leading manufacturers. We offer ASL blends their comprehensive range of technology impartial advice and consultancy, scalable solutions, and service solutions to fit your exact needs. ASL provide excellent flexible finance options and unparalleled a breadth of tools and techniques that allow us to fully support giving total peace of mind and value understand your organisation, then design, plan and for money. implement your solution and achieve your objectives. With expertise across every facet of the document We manage thousands of copy and print devices lifecycle, ASL people are trained to the highest industry under Managed Print Service agreements for a wide standards and are a key differentiator for us, and a key range of clients. reason for you to trust us with your business. 2 3

3 What is Managed Print Services? Managed Print Services overview Managed Print Services (MPS) involves managing all document solutions such as copiers, printers, scanners, multifunction devices and external print in a unified fashion within an organisation. Managed Print Services incorporates as a minumum, management information with consolidated billing, proactive maintenance of the equipment fleet and ongoing optimisation of the environment throughout the contract life. Optimising the business process Information is critical to any organisation, but operating the technology that creates and processes it can be a drain on resources. Competition and pressure to cut costs mean that organisations need to concentrate their time and resources where they really count - on core business activities that add value, deliver customer service and create profit. ASL s Managed Print Services can provide you with selective outsourcing, allowing you to combine internal resources with external skills and expertise, to meet your changing business needs. Benefits Allows you to focus on core business Independent experts deliver value and best practise in the managing of all your documents Flexible, scalable and resilient resources Guaranteed, measurable performance Improve service levels and reduce your costs 4 5

4 The ASL Group Approach 5 Phases to Managed Print Services ASL excellence is built around five fundamental phases 4 3 Full colour low cost Methodology that gets results When you choose ASL to manage your documents, you can be assured of peak performance and measurable results. That s because we have a great methodology to implement a solution that suits your needs, and measure its success. 1 Phase 1: Analysis Phase 1: Analysis Phase 3: Implementation Our team ensure we obtain the data required for the ASL understands the importance of successfully next phase, this normally includes: print and copy implementing the agreed solution. What is to be volumes, device layout, functionality, the costs of supplies, the impact on IT support and your users experience. achieved? When can we expect delivery? What are the KPI s of a successful project? What training is required? These are some of the goals of the implementation 5 Phase 5: Communication 2 Phase 2: Design Phase 2: Design With a clear picture of the current situation and an phase. Phase 4: Manage 5 phases to successful print/copy management understanding of your future goals, our professionals ASL help you manage any change and ensure a put together the proposals for you to evaluate. smooth implementation. We constantly evaluate and Cutting costs, improving efficiencies, reducing the monitor the solution to deliver refined optimisation. environmental impact and reducing the required IT Phase 5: Communication support are just some of the improvements you We regularly update your document performance to can expect. maintain alignment with your objectives. 4 3 Phase 4: Manage Phase 3: Implementation 6 7

5 Our Portfolio ASL can help you finance On-Site Managed Services products and services supplied through flexible agreements Off-Site Support Services Integrated Services from the ASL Group Leasing and Financing Services and competitive terms. Tailored to meet your needs Mail Room Management incoming and external mail, mail Document Workflow Software room cost and size management. Create the most productive and Processing and distribution of Print Room Management Flexible print room services with graphic design to optimise on-site delivery and overflow facilities to efficient workflows for your meet demand at peak times. business with solutions to scan, store and track documents. IT Managed Services Provision of specialised skillsets, resources Managed Print Services and expertise. Proactive management of MFD and printer fleets to reduce costs and increase efficiency. Off-Site Support Services Document Management & Consultancy Digital Printing on Demand Ensure best practice and High speed, digital colour compliance with an end-to-end and large format printing with assessment, recommendation digital web-based and solution design. management. Variable Data Printing & Fulfilment Print Procurement Professional personalisation, submission offers guaranteed finishing and binding, document cost savings, productivity and imaging and records consolidation of suppliers. management. Web based tracking and Maintenance and Support oi oi Guaranteed rapid break-fix service for copy/print solutions nationally, across a wide range of manufacturers. Some Data A data B data C data D data Strategic Partners A Generate additional revenue for you clients through leveraging ASL solutions. Consumables & Stationery Supplies Convenient online ordering combined with dedicated account management for your office supplies. 8 9

6 fkjhaskfh kjshfkj oi oi fj fposfj ifj fkjhaskfh f ljf dsfk;lk kjshfkjashf f;lkf ;ffk kfhsak ljfjf fof ljfl flakf ljfjf fof lkj ljfl flojf flakf lkj lkj flojf lkjd fj fposfj ifj fj f ljf fposfj dsfk;lk ifj fkjhaskfh f f;lkf ljf dsfk;lk ; kjshfkjashf f;lkf ;ffk kfhsak ljfjf fof ljfl flakf ljfjf fof lkj ljfl flojf flakf ljfjf lkjdoi fof ljfl flojf flakf lkj lkj flojf lkjd fj fposfj ifj fj f ljf fposfj dsfk;lk ifj fj f f;lkas ljf fposfj dsfk;lk fifj fkjhaskfh f f;lkf ljf dsfk;lk ; kjshfkjashf f;lkf ;ffk kfhsak ljfjf fof ljfl flakf ljfjf fof lkj ljfl flojf flakf ljfjf lkjdoi fof ljfl flojf flakf lkj lkj flojf lkjd fj fposfj ifj fj f ljf fposfj dsfk;lk ifj fj f f;lkas ljf fposfj dsfk;lk fifj f f;lkf ljf dsfk;lk ; f;lkf ;ffk ljfjf fof ljfl flakf ljfjf fof lkj ljfl flojf flakf lkjdoi flojf lkj fj fposfj ifj fj f ljf fposfj dsfk;lk ifj f f;lkas ljf dsfk;lk f f;lkf ; oi oi Understanding your company Your organisation, your strategy ASL Managed Print Service - developed for you and your business Leaders in Managed Print Services Account management structure Help Desk Management information reporting Invoicing & Accounts Account Management & Document Strategy It has always been important to my business to provide the best possible equipment for the partners and staff, Transcribe, now ASL, have been very much a part of this strategy. D.J. Metcalf Frics Managing Partner calfordseaden We pride ourselves on offering the most directly gain information and reports from your comprehensive bespoke sales and service solutions available as well as providing professional account management. We feel that our sales and service offers the best possible value and we strive to be the best in our industry. You benefit from a dedicated Account Manager as a single point of contact, supported by an equipment and we also offer a comprehensive web ordering system to make it as easy as possible to manage your solution. We will: Improve the efficiency of your document processes and workflow certificate delivery note Capture keying collate mfp data entry barcode index fax Output mfp oi Some Data Some Data A data B data post variable data output experienced team who understand your needs, giving quarterly service reviews, providing you with accurate valuable information. We provide an experienced help Improve the efficiency, resilience and security of your document and data infrastructure Identify the opportunities for cost savings, reduced manager online approval PDF PDF PDF PDF archive copy D data C data D data desk, with a dedicated contact number and address, that is highly skilled at understanding, evaluating and resolving any issues that may arise. We also provide Capture-IT as standard to enable us to energy consumption and environmental impact through consolidation and optimisation Allow staff to be able to focus on your core business by introducing a true Managed Print Solution users search and retrieve Manage log DMS Store AS400 MRP 10 11

7 Professional Services Customer Satisfaction ASL use the Prince 2 based approach to deliver customer satisfaction, improved customer profitability and service delivery by streamlining operations, improving quality and eliminating possible defects in every process. The ASL Professional Services Our qualified and experienced team are here to help. We adopt proven strategic processes to help you develop the potential your organisation has, to make the savings and improvements it needs. We consistently strive to be the best, our industry knowledge, software partnerships and best of breed services are your guarantee that the ASL team of professionals are the right business partners for you. From a clear understanding of your current systems to a professionally designed fully managed service our team of professionals work closely with you. We ensure the solution we provide meets your objectives, includes clear benefits saving you money and we ensure the guarantees we put in place are delivered

8 Flexible Solutions Environmental management An integral part of The ASL Group and its business Cost effective and green A tailor made solution - just for you ASL s customers cover a broad range of industries and business sizes. Their needs and objectives are all completely unique but they all have an ASL solution tailored to them and their specific business. Because we are independent we can provide the solution that is best of breed and, as we service many different manufacturers ranges, we can migrate services to new equipment or maintain your existing fleet. ASL have been our preferred supplier for photocopiers for the last 8 years, over which time we have found the service received from ASL to be exemplary. Greg O Gorman Group IT Director EMG Motor Group Flexible and Scalable Only when an MPS outsourcing solution fits your business will it become commercially viable, operationally efficient, and help you achieve your goals. ASL will help you choose what will work best for your organisation. It s completely scalable and totally flexible. MPS needn t be all or nothing. ASL s MPS solution will help you achieve the optimal result from the most effective use of your available resources. Our role is to work with you to manage all or part of your document workflow solution. Assessment/Audit Products & Services Service & Support Service & Support Finance Options Document Workflow Telephone Support SLA Reporting Device Audit Assessment/Audit Field Service Asset Utilisation Financing Integrated Helpdesk Data & Meter Collection Installations Security Services On-site Engineer Online Reporting Asset Tracking Consumables Reporting Workflow Implementation Response Optimisation Invoicing Module Environmental Impact Cost Per Model Basic MPS Level Solution Full MPS Solution The ASL Group and the Environment ASL recognises its responsibilities towards the quality. ASL ensure that all equipment manufactures environment and believes that the management of meets quality standards including Energy Star environmental issues should be an integral part of the guidelines for energy efficiency and the Blue Angel business. ASL is therefore committed to minimising award for minimising ozone emissions. the impact of all operational processes on the ASL is ISO 9001 certified and conforms to both WEEE environment by means of a programme of continuous and RoHS guidelines. To minimise waste going to improvement. landfill, returned equipment is refurbished under ASL ensures that all equipment is sourced from license and waste materials are collected and recycled suppliers with manufacturing facilities that are ISO where possible and accredited as a minimum. This certification is recognised world-wide as a measure of 14 15

9 Head Office 10 Viking Way Bar Hill Cambridge CB23 8EL t Milton Keynes Office 1 South House Bond Avenue Bletchley Milton Keynes MK1 1SW t London Office 70 St Mary Axe London EC3A 8BE t Midlands Office Connect House Waterside Stoke Prior Bromsgrove B60 4FD t Kent Office Unit A6, Chaucer Business Park Watery Lane Kemsing Sevenoaks Kent TN15 6PL t: