From data centre to device. We Understand. We Network. We Deliver.

Transcription

1 From data centre to device We Understand. We Network. We Deliver.

2 We Understand. We Network. Contents 5 // Welcome 6 // Our Milestones 7 // Our Services 8 // Mobility 9 // Collaboration 10 // Security 11 // Data Centre 12 // LAN 13 // WAN 14 // How We Deliver 15 // Partnering With Us 17 // Our Customers 19 // Our Offices

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4 5 Welcome We understand that your network is at the heart of your organisation and know the importance of availability and network performance. You need IT that delivers an environment which supports growth and productivity. Networks First offer you a comprehensive range of services to do just that. We want to provide you with total confidence knowing that your IT infrastructure is in good hands. We achieve this by forging strong relationships with customers, partners and network manufacturers. These relationships are backed up with accreditations demonstrating we are serious about your infrastructure. We invest heavily in our highly qualified service delivery team to ensure we always deliver the highest levels of service and we understand cutting edge technology. We include lifetime support, from strategic advice, through implementation, service management and provision for future requirements as standard. With over 20 years of experience, Networks First is one of the UK s leading suppliers of network services for converged infrastructures. We employ over 100 staff, more than half of whom are involved in service delivery. Networks First provides customers with confidence through our lights on Network Operations Centre (NOC) based from the Head Office in Redditch. This facility provides Service Desk and Management and Monitoring Services, 24/7 staffed by Networks First qualified network engineers. Critical infrastructures are managed and monitored by the NOC team providing services to a wide range of customers including NHS Trusts, emergency services and private sector organisations where network availability is crucial. On behalf of everyone at Networks First, we look forward to working together. Peter Titmus, Chairman

5 Our Milestones // Acquired a software development company to deliver Mobile Business Applications 2011 // Major investment in our Professional Services division to design, deliver and implement projects 2010 // Cisco Services Partner of the Year 2007 // Head Quarters relocation to Redditch to open the 24 x 7 Network Operations Centre 2007 // Acquired Access Network Services to deliver converged service offering 2006 // Start of Managed Services Division 2004 // Moved to be channel focused business 2002 // Multi-vendor services led organisation 2000 // 3Com market withdrawal 1990 // Founded with funding from 3i as a 3Com Systems Integrator

6 7 Our Services You re always being asked to do more with less. On one hand you want to manage costs, on the other your mobility, cloud based and virtualisation strategies are stretching your systems to their limits. It s not just a case of outsourcing you want to save money not relinquish control. Our portfolio of services mean you can be confident that your network will remain robust and secure, yet flexible and adaptable to your changing needs. With a broad experience of multivendor platforms and a dedicated consultancy team, we re able to offer bespoke solutions that will maximise your network efficiency and security while improving network availability.

7 8 Mobility The mobile workforce is growing and in some cases proving to be overwhelming for enterprises. Whatever the size of your organisation providing a robust solution to address the challenges of mobility is difficult. Getting the green light on projects is also challenging even when the business recognises the productivity benefits of a mobile-enabled workforce. Our Mobility Services take a holistic approach, helping you to define a single mobility strategy which is then applied and maintained across your organisation. Our services include: WLAN ProductivityONE Mobility Strategy Roadmap Wireless Site Survey Q O Support, Monitoring & Management Network Maturity Assessment Project Consultancy & Delivery

8 9 Collaboration Networks First provide a range of Unified Communications and IP Telephony solutions designed to enable collaboration in the modern workplace. Whether you simply need to replace a legacy PBX Telephony solution with something more robust, through to full UC solutions providing voice, video, presence and messaging, Networks First vendor agnostic approach can provide the solution that s right for your business. Our services include: IP Telephony Unified Comms Pre-Deployment Assessment Project Consultancy & Delivery Support, Monitoring & Management PBX Support Service

9 10 Security Most organisations today have a defined approach to security and have implemented it using well established technologies. However, the rapid adoption of cloud and mobile technologies coupled with flexible working practices may not be featured in your security strategy. Networks First is uniquely positioned to provide a range of security services in this new borderless network environment. Our end to end network expertise combined with our deep perimeter security knowledge allows us to assist customers by providing complete security services from data centre to device. Our services include: Perimeter Security Advanced LAN Security Project Consultancy & Delivery Support, Monitoring & Management

10 11 Data Centre The arrival of unified networking and the shift to software defined networking is leading to organisations re-evaluating how they define the way the data centre is connected. Networks First has decades of experience in data centre networking meaning we have seen the natural progression to these new technologies and have shaped our business accordingly. With specialist teams dedicated to data centre networking, you can be sure that we have the expertise required to reinvent your data centre with a highly virtualised and scalable unified network at its core. When these services are coupled with our expertise in WAN and Edge networking, you have a single partner responsible for delivering information from the data centre to the device. Our services include: Data Centre Switching Unified Computing Unified Storage FlexPod Project Consultancy & Delivery Support, Monitoring & Management

11 12 LAN As with all technologies, enhancements across the LAN infrastructure have developed quickly in recent years, with a variety of solutions on the market to provide wired and wireless connectivity to end user devices and security solutions that allow for corporate, BYOD and guest devices. Fortunately, the LAN is at the core of Networks First s business. We have established our expertise working with customers to develop their routing, switching, and wireless infrastructures. Our history means we can provide the best advice, guidance and associated services around all areas of LAN technologies. We can help customers shape their network for the working practices of tomorrow, whilst ensuring technology investments provide excellent value and return on their investment. Our services include: Network Audit Health Checks Project Consultancy & Delivery Support, Monitoring & Management

12 13 WAN Networks First has multi-vendor relationships in place across the industry which enable us to offer WAN solutions tailored precisely to a Customer s specific needs ; not simply offer a plain vanilla WAN service direct from a pre-defined service catalogue. Where many suppliers support will stop at on premise devices, by incorporating the WAN as part of an overall solution Networks First provides a true end to end service, from data centre through to device. Our services include: Transformation Testing Project Consultancy & Delivery Support, Monitoring & Management

13 How We Deliver 14 We know that continuity of IT services is vital to your business, and that downtime can be measured in pounds and pence as well as minutes and seconds. Networks First guarantees to deliver peace of mind. We have a 99.6% record against our Service Level Agreements (SLA) in the last 12 months, with our highly skilled team solving over 90% of network incidents remotely. Our engineers and service desk have a score of 4.9 out of 5.0 for customer satisfaction. We have over 40 security cleared engineers and consultants who have an average of 16 years experience and specialist skills in LAN, WLAN, WAN, Security, IP Telephony and Unified Communications, and Microsoft applications. Our secure Networks Operation Centre (NOC) can monitor and administer your systems remotely 24/7, so that you don t have to tie up staff and resources in house. This means that we can resolve many issues before you re even aware a problem exists. Covering 100% of the UK means we deliver a truly national service. Our multi-vendor experience, and accreditations from all major manufacturers give us the knowhow, and our ISO27001 and ISO9001 accredited internal processes and ITIL adoption, ensure the quality and security of our work. Because we go beyond the break-fix model, to a restoration of service principle, we can minimise downtime and maximise stability of service. We offer access to our online portal for incident management as standard. We have a team of Customer Engagement Managers and dedicated NOC Consultants who will be looking after your network and ensuring we understand you organisation s plans. We go beyond the traditional break fix approach to ensure we look after the health of your network, we consult with you about end of sale / end of life kit, essential infrastructure upgrades and ensure your network is optimised for future growth.

14 15 Partnering With Us Networks First work with a number of strategic partners whose customers benefit from our support and maintenance, remote network monitoring and management, and consultancy and professional services - to remote network monitoring, management, consultancy and professional services. By collaborating with Networks First you can provide a quality service to compliment your specialist service offerings. The challenges Networks First s customers face on a day to day basis are resolved through the collaborative partnerships we have built. Networks First provides a commitment to service delivery which has been recognised by the industry and ensures we are able to provide real solutions to business issues. In times of change my customers need a safe pair of hands when it comes to networking support. From account and service management through to network restoration, quality is core to every process leading to real service excellence. A truly trusted partner. Mark Pickin Maintenance Services Business Manager Ultima Business Solutions

15 16 By partnering with Networks First you will have access to: Partner discounts Dedicated Commercial Account Manager and Post-Sales Customer Engagement Manager Joint multi-channel marketing campaigns to compliment your sales strategy, including marketing, telemarketing and digital Networks First s portal review incidents and update incident information Management of the contracts process Proactive re-sale (renewals) process to compliment your procedures Access to Networks First s iphone applications Peace of mind thanks to our exceptional customer service record Capgemini and Networks First have a long standing, trusted relationship built up over many years but enhanced in 2012 by a multi-year support contract for Networks First to become one of our main network support services providers in the UK. We trust Networks First to provide high-value network support restoration services to around 60 of our UK customers. This model has allowed Capgemini to drive down costs and rationalise suppliers, whilst having access to a team of networking experts 24x7, offering our customers Cisco and other multi-vendor network support services. UK Director of Networks Capgemini

16 17 Our Customers Networks First work with a wide range of customers from NHS Trusts to multi-national private sector organisations where network availability is crucial. Full case studies are readily available on our website for: Berkhamsted Schools Group Charnwood Borough Council James Hall & Co Newham University Hospital NHS Trust Northampton Borough Council Porter Novelli Walsall College

17 18 Networks First have been providing ASSA ABLOY with excellent network support, network monitoring and project management. UK IT Infrastructure Coordinator ASSA ABLOY Quite simply Networks First is an extension to the in-house team of network managers. David Johnston University of the West of Scotland James Hall & Co.

18 19 Our Offices Network First s head office is located in the West Midlands. We also have a number of satellite offices located around the UK.

19 Head Office Number One, Paper Mill Drive, Church Hill South, Redditch, B98 8QJ Tel/Fax // Service Desk // Glasgow Warrington Office SF09, UBC Warrington, 4 Webster Court, Westbrook Crescent, Gemini Business Park, WA5 8WD Tel/Fax // Service Desk // Greater London Suite 304, New Loom House, 101 Backchurch Lane, London, E1 1LU Tel/Fax // Service Desk // Warrington Convergence Centre of Excellence Unit 7, Manor Court, Barnes Wallis Road, Fareham, Hampshire, PO15 5TH Tel/Fax // Service Desk // Redditch London Scotland Suite 50, Grovewood Business Centre, Wren Court, Strathclyde Business Park, ML4 3NQ Tel/Fax // Service Desk // Fareham

20 Networks First, Number One, Paper Mill Drive, Redditch, B98 8QJ