Asset Management. Enabling effective estates strategies >

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1 Asset Management Enabling effective estates strategies

2 Enabling effective estates strategies In these challenging times, we help our clients deliver strategies that contribute to the overall performance of their organisations by getting the best from their property estates We help our clients focus on their core business activities by enabling their estates strategies to deliver efficient and effective working environments. Complex challenges How do you provide quality services and manage your organisation s reputation, whilst balancing the need to reduce costs; increase efficiencies; save energy and cut waste? Enabling effective estates strategies Making the solution simple Atkins can work with you to deliver significant results by putting you in total control of owning, operating and occupying your properties. Scalable solutions We have a broad range of services, from day-to-day support for property operations to long term strategic property consultancy and transformational change. Our scalable solutions can be delivered as either fully integrated or stand alone services, to meet the demands of a diverse range of property portfolios. An alternative approach We do things differently. We are independent, so you get complete and impartial visibility across your property portfolio

3 Putting you in control Property is a significant area of expenditure. Atkins puts you in complete control of your estate through our independent approach Intelligence Atkins INFORMED CLIENT UNIT ATKINS Putting you in control ESTATES MANAGEMENT FACILITIES MANAGEMENT PROJECTS Horizontal integration One version of the truth Complex and geographically diverse estates Atkins Our delivery model is truly unique and enables control and transparency across the entire property portfolio. This model is scalable to support growth, both in terms of service provision and the IT platform. Informed clients We provide our clients with the knowledge and support to devise and deliver their strategies. This gives them the confidence to take complete control of their budgets; policies and standards, whilst maintaining the contractual relationships with suppliers. Supply chain independence Total cost of ownership Effective estates strategies need to be informed by all the functions of owning, occupying and operating a property. Integrating the key work streams of projects; estates management and facilities management provides a holistic view to make both tactical and strategic decisions. Silos can be removed by creating interfaces across all areas of activity, linking information such as building asset lifecycle costs, to major refurbishment projects to lease break data etc. One version of the truth Our web-based property asset and work management system, Atkins Intelligence (Ai), is at the heart of our approach. Ai integrates with client and supplier systems capturing and managing data from a range of sources to provide a single view of real-time property information that is comprehensive; reliable and consistent. With no direct contracts with service suppliers we act as a trusted advisor in the delivery model. Using our expertise in the management and development of your supply chain we can provide impartial advice and control through total visibility and transparency of costs; service and compliance

4 Knowledge is power If knowledge is power, then property knowledge is the power to make your physical environment contribute to the success of your organisation Our people, processes and systems provide the intelligence to help you achieve your desired business objectives. Informed decision making The need to make the right property, facilities management and capital investment decisions has never been so important. Operating a property estate generates a huge volume of data that has the potential to provide knowledge and insights that can help inform both tactical and long term strategy decisions. Transactional data (reactive / planned) Asset (location / space / equipment) Property database Service levels Budgets People Projects Performance reporting systems Balanced scorecards Online analytical processing Document management Dashboards Self service reports Cost / finance reports Knowledge is power Data Our systems capture and manage property related data from a range of sources, such as our property helpdesk; supplier work order management systems and client financial and estates systems. This provides a single, central source of real-time and comprehensive information for all. Having one version of the truth creates complete transparency and allows the real value of that data to be unlocked. Information Using a suite of reporting tools we convert the raw data into information, giving our clients visibility of activity across their estate. Our reports are tailored to our clients so they receive relevant information in a format that suits them, whenever they need it. Knowledge Our team of industry experts analyse and interpret this information, providing tangible knowledge to benchmark and inform future decision making and planning, helping our clients achieve their desired objectives. Business cases Feasibility studies Causal analysis Benchmarking Performance management Continuous improvement Business & change planning Data Information Knowledge Informed business decisions Development of strategies Benefits realisation 06 07

5 Our value to you Everything we do is focussed on helping you achieve your business objectives We have a proven track record of delivering benefits to our clients. Here s what we can do for you: Reducing costs Our model typically delivers savings of 20% - 30% to clients. We identify areas for cost saving and avoidance by improving process efficiency and supply chain performance; transforming procurement processes; automating spend decisions based on bespoke business rules and ensuring appropriate financial controls are in place. Further savings are also delivered by providing accurate and informative reporting, allowing spend to be actively managed by identifying root cause issues. Efficient operations Deliver a leaner, but effective service by rationalising operations; improving efficiencies and cutting waste, allowing clients to create a thin intelligent client unit by outsourcing the management function to industry experts who can deliver services in a cost efficient manner. Carbon reduction and energy management Make more efficient use of resources and lower your costs. One client has saved 1 million and over 10,000 tonnes of CO ² have been cut by following our recommendations. Our value to you New technology and innovation Having the best systems and people to deliver our services is a key priority. Our customers benefit from shared investment and a culture of continuous improvement to drive innovative ways to meet new challenges. Better use of space Improve how your workspace supports your business operations; culture and people. Delivering the shared benefits of reducing the cost of occupancy and a more productive working environment for all. Risk and reputation management Protect your brand by ensuring your estate is safe and compliant. You can also take confidence in working with a trusted, independent partner with a widely recognised reputation. Quality of service Reducing cost doesn t mean that service has to suffer. Our supplier development programmes help improve day to day service delivery, enabling your people to focus on your core business. Organisational change Rationalisation strategies to create a fit for purpose client unit that delivers best value to your organisation

6 Services tailored to you Services tailored to you We offer a variety of bespoke services that can be integrated to create the best fit for your strategy Advisory services Facilities management; technical and business consultancy. Compliance and risk management Support and strategies to ensure industry accreditations and standards are met leading to safe and compliant estates. Knowledge management Combining the power of our industry experts and leading systems to interpret property data to forecast; benchmark; identify trends and gain insights to support informed decision making. Strategic asset management Full life-cycle approach to realising the maximum value from property assets from inception and procurement, to installation; operation and replacement. Building audits Continuous and proactive information capture on the condition of fabric; mechanical and electrical building assets. Ensuring compliance and identifying scope for improvements. Energy management & consultancy Industry leading systems; toolkits and expertise to help actively control your building environments and develop future strategies to reduce energy consumption and cut costs. Performance reporting Delivering operational transparency through an independent assessment of service delivery using a bespoke suite of reporting tools. Supply chain consultancy Providing advice on purchasing; procurement and supplier management initiatives. Change and business transformation Using PRINCE2 methodology to deliver business change programmes from design and mobilisation through to launch and implementation. Helpdesk Accessible 24 hours a day, 365 days a year with over 100 trained operators. Fully secure environment with staff cleared to counter terrorist clearance (CTC) level. Utilising Workforce Management technology to drive efficiency, whilst maintaining high levels of customer service. Procurement and supply chain management Using Chartered Institute of Purchasing and Supply (CIPS) accredited processes and expertise to actively lead procurement strategies, from single suppliers to full outsourcing reviews, as well as operational supplier management and development. Systems Web-based systems providing real-time information to put customers in control of their estate. Providing enhanced works management; automation of operational business processes and self service functionality to track works progress. Commercial audits Key account management Project management Workplace management Building commercial models so clients pay the right cost for works delivered and managing compliance through tracking and auditing commercial payments. Experienced account teams dedicated to each client ensuring excellent levels of service and providing a focal point of contact in the relationship. Management of building related capital and revenue activity ranging from modernisations to major repair and refurbishment programmes. Improve organisational flexibility; efficiency and agility by reviewing the design; specification and construction of the workplace

7 Our experience We have a significant track record in supporting some of the UK s leading public and private sector organisations We have supported clients with complex and diverse property portfolios, each with their own unique challenges and objectives. Home Office and Ministry of Justice With the Home Office we have developed a shared service accommodation delivery model that has produced greater efficiency across the department, leading to more effective ways of delivery; better value for money and improved quality and responsiveness. We provide the accommodation helpdesk and our bespoke computer aided facilities management system, Atkins Intelligence, to over 1,000 properties across the UK. This has allowed the Home Office to consolidate information about its estate in one place, improving levels of understanding; knowledge and intelligence. Our experience Lloyds Banking Group The UK s largest banking group was formed when Lloyds TSB took over Halifax Bank of Scotland (HBOS). With an estate now consisting of approximately 3,500 retail and corporate properties located across the country, Lloyds Banking Group s challenge was to create one best way of working. By rationalising their three property helpdesks into one, Atkins helped Lloyds Banking Group realise a significant saving through a rapid mobilisation that maintained service levels throughout. As the supply chain is reduced, further savings will be made, building the foundation for one best way and a spring board to a world-class property service. Mitchells & Butlers We have worked with Mitchells & Butlers for over ten years providing round the clock systems and supply chain services to support and sustain the operation of their 2,000 strong UK property portfolio of licensed restaurant premises. Metropolitan Police Faced with the challenge of controlling costs; improving processes and providing visibility of performance across its estate, the Metropolitan Police Service outsourced a central information hub, the Met Property Information Centre (MPIC). Through the central information hub, MPIC has enabled improvement in the delivery of facilities management (FM) services and provided the intelligence and knowledge to drive recommendations for the Metropolitan Police to improve their estate via: Access to real-time; consistent and accurate information Increase change flexibility within the FM model Clearly defined priority of services between building types A full performance management system Streamlined and efficient processes All of this allows the Metropolitan Police to focus on its core operation of protecting the public for a safer London. Barclays We worked in partnership with Barclays for over ten years supporting over 1,700 retail properties. Providing supply chain management; project management; helpdesk and further services, we created an industry leading model that gave Barclays complete visibility of their estate delivering significant savings and benefits. Atkins We currently deliver facilities management services to our own corporate estate serving over 6,000 Atkins colleagues across 20 major employment sites throughout the UK. Other clients have included: Cancer Research, Coca-Cola Enterprises, Dimensions, Her Majesty s Courts Service, Stonham and WHSmith 12 13

8 Great people to work with Our people are at the centre of everything we do. They are the reason why our clients continually choose to do business with us We harness the dedication and experience of our people to give clients confidence that they are working with people who care. Relationships that work We work in true partnership with our clients to gain a deep understanding of what they are trying to achieve. This enables us to build long term relationships and implement strategies that align to their business. Great people to work with Best people We attract the best people in the industry and blend their knowledge and experience to ensure you receive the most relevant expertise available. As holders of Investors in People, we continually invest in developing our people s skills and careers, creating a culture that enables them to succeed. Available for you We provide a dedicated team of people for each client to ensure we are readily available and easily accessible for all your needs. They ensure excellent levels of service and provide a focal point of contact in the relationship. People that care We are committed to the welfare and wellbeing of our own people and we have a strong sense of community. For example, over the last four years we have raised over 140,000 for charity through the annual Atkins Yorkshire Three Peaks Challenge

9 Low carbon leadership Our carbon critical tools can help reduce the carbon emissions of your building portfolio while protecting service levels and unlocking sustainable cost savings Key savings for a major client: 12,000+ tonnes of carbon 100,000,000 KWh of energy 1million+ of energy costs Low carbon leadership Atkins is working with a range of public and private sector clients to help them understand their crucial role in a carbon conscious world. Atkins has developed a comprehensive suite of carbon tools that enable our clients to take action and reduce their carbon footprint. These market leading tools reflect the full breadth and depth of our multidisciplinary capabilities from transport to buildings, masterplanning to energy management. Carbon critical operations Reducing the carbon emissions of your building portfolio has never been so important. Government research suggests that the existing built environment is accountable for almost 50% of the UK s annual carbon emissions. To help combat climate change, the government has introduced a mandatory CRC Energy Efficiency Scheme (CRCEES) designed to raise awareness of the built environment s central role in tackling climate change. As a result, organisations are having to take proactive measures to meet targets. We have developed a range of innovative services specifically designed to focus on using technology and change behaviours to reduce the carbon emissions from existing building portfolios. Our property energy management services Atkins Remote Technology (ArT) a remote web-based system that can monitor and control plant equipment to enable a tangible reduction in carbon emissions. SUSTAIN knowledge and consultancy services combining data captured through ArT with technical expertise and best practice from our sustainability team

10 Strength and depth of a multinational organisation Working with Atkins gives you the assurance of a multinational partner with a reputation for delivering high quality solutions to technical challenges Atkins is the UK s largest engineering and design consultancy and the world s 11th largest design firm. Multi-skill, multi-local Our strength lies in the breadth and depth of our technical expertise which enables us to provide practical solutions to the most complex challenges for clients in a number of markets around the world. Strength and depth of a multinational organisation Plan, design and enable is what we do Plan From cost and risk planning; feasibility studies and logistics to impact assessments and stakeholder engagement activity, we plan every aspect of our clients projects. Design Atkins designs intellectual capital such as management systems and business processes, as well as physical structures such as office towers; schools; bridges and highways. Enable Our clients choose Atkins because they want to focus on their core operations. They entrust us with the management of projects; people and issues - ensuring that deadlines are met; costs are controlled and success is delivered. Geographic spread by revenue 18 19

11 Evidence of excellence We are proud to have achieved the highest standards in what we do. Here are some of our credentials Industry awards and accreditations Evidence of excellence Health and safety Environment Supporting our people Quality 20 21

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13 Contact: Business Development Team Asset Management ATKINS 3200 Century Way Thorpe Park Leeds West Yorkshire LS15 8ZB Tel: +44 (0) This publication is printed on material made from fibre sourced from sustainable forests. The Atkins logo, Carbon Critical Design and the strapline Plan Design Enable are trademarks of Atkins Ltd. Atkins Ltd except where stated otherwise