HiTouch Business Services has been invited to serve as one of 14 organizations on HP s Managed Print Services Advisory Council.

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1 HP Managed Print Services (MPS) combines innovative hardware, software, and services to help organizations harness the power of information within their printing environment. HP s printer security services are especially comprehensive. The industry s most respected third-party analysts continue to distinguish HP as a leader in MPS. Each year, HP receives high marks from Gartner, IDC, Quocirca, and others, recognizing its investments in innovative technologies, infrastructure, and partnerships. HiTouch Business Services has been invited to serve as one of 14 organizations on HP s Managed Print Services Advisory Council.

2 Success in business requires staying ahead of the curve, being proactive about efficiencies, performance, and potential issues. Managed print services goes beyond the replenishment of toner and a number to call if and when there s a problem. A full-service option also will include the right-sizing of the fleet, improved allocation of resources, optimization of equipment, reduced burden on IT, standardization of technology, and more. This proactive approach will not only save you money it also will allow you to focus resources on advancing your operations rather than maintaining your printer fleet. Managed Print Services is a nationwide offering of ITSimplify, the technology division of HiTouch Business Services. Here are six reasons your organization should implement a managed print program. Read on to learn the ways Managed Print Services can benefit your organization immediately. As you do, keep in mind that ITSimplify, part of the HiTouch Business Services family, offers nationwide reach, established OEM partnerships, certification by numerous vendors including HP and Xerox, and a variety of options to meet your unique office needs no matter how large or small. What could be simpler than that? Managed print services across the country HP and the HP Logo are registered trademarks that belong to Hewlett-Packard Development Company, L.P., and along with images, are used here with permission. For more information contact Marc Sutter at or MSutter@Hitouchservices.com.

3 proven savings up to 30% reduction in costs on OEM supplies Managed Print Services programs deliver: a proven reduction not only in the cost of your print supplies, but also the overall cost of running your print fleet. Our established relationships with OEM vendors allow for program discounts and contract pricing that can be passed on directly to our clients. This savings can be up to 30% of a company s OEM print supply costs. Assessment of your fleet can uncover hidden costs and inefficiencies, from extraneous legacy equipment to employee downtime in maintaining disparate machines. Online reports for total cost of ownership, fleet changes, utilization, and right-size optimization ensure your company s hard-earned dollars are spent in the most effective way possible. We guarantee a 10% cost reduction of your monthly printing supply purchases, and we ll write a check upfront to prove it.

4 active monitoring virtually eliminates downtime A printer is no longer just a printer. Advances in technology have resulted in higher quality and greater efficiency in document production. Managed Print Services matches the latest technology to the task that is right for your work. We offer an advanced, cloud-based application suite for assessment, monitoring, issue alerts, data analysis, service and supply fulfillment, reporting, and ongoing optimization. We provide Level 1 and Level 2 help desk services including ticketing system integration with web-based legacy systems. Our clients see up to 70% of equipment issue notices resolved without any downtime. Conversely, virtually 100% of undetected issues lead to downtime. MPS delivers a first-time resolution to major printer system issues in 98% of cases. Updating and/or replacing legacy systems can lead to greater efficiencies in output, improved sustainability, and energy savings. For more information contact Marc Sutter at or MSutter@Hitouchservices.com.

5 automated print supplies eliminates supply management issues Keeping track of supplies manually can waste time, money, and opportunities, especially when disparate equipment is involved. Managed Print Services automates supply fulfillment ensuring that the supplies needed to keep everything moving are where they re supposed to be, when they re supposed to be there. Just-in-time delivery of supplies directly to the employees who load them reduces storage costs and shrinkage due to loss, theft, and expiration. Our clients have reduced their inventories by up to 20%. We offer top-quality print supplies and parts fulfillment, including OEM and compatible cartridges from multiple brands of printers and multifunction peripheral devices. We provide vendor-neutral hardware acquisition. We ve eliminated the need for supply chain ordering across multiple departments, reducing the number of supply purchase orders per year.

6 increased productivity by matching the right equipment to the task, optimization of workflows, refined device utilization, and rules-based printing The office printer can be much like the office coffee pot; everyone expects great output without having to put anything in. Managed Print Services optimizes the print fleet, ensuring the right equipment is ready and in the right place, no matter what the need. In addition, recent advances in technology allow clients to reduce volume and consumption of supplies and energy in innovative ways. We offer automatic document capture and routing, rules-based printing, secure smartphone printing, and other advances that alleviate employee headaches. Job routing can even send large print jobs to devices that operate at a lower cost per page. Our proactive service error monitoring and analysis helps predict and uncover problems before they lead to employee and equipment downtime. Reports are easily accessible online to ensure the savings and efficiencies continue. For more information contact Marc Sutter at or MSutter@Hitouchservices.com.

7 advanced IT support services free up limited in-house resources for enterprise-advancing projects A company with five printers may not have the same needs as one with 500 but that doesn t mean there aren t similarities. Regardless the size of the business, Managed Print Services can design an agreement with the same end goals in mind: improved efficiency, greater productivity, and cost savings. We employ more than 20 types of managed print services programs, allowing us to create individualized, relevant solutions for our clients. We offer flexible options for leasing, billing, supplies, services, and support. Our solutions work systems already in place to ensure a seamless integration of print capabilities. Managed print services agreements are available for companies of all sizes based on proven results; we guarantee a 10% reduction in your monthly printing supply costs no matter how many machines are in your fleet.

8 nationwide view and management control over your print environment As a member of the highly respected HiTouch Business Services family, ITSimplify delivers Managed Print Services backed by longstanding experience across a nationwide service area offering proven assessment, hardware deployment, triage, and repair services. We offer a highly skilled support team whenever there s a need, including Level 1 and Level 2 triage and more advanced IT support services. We are an HP Managed Print Advanced Specialist partner, as well as an accredited print services provider for Xerox and other OEMs. MPS staff specialists receive advanced training related to the products we offer so you don t have to. HiTouch is one of just 14 companies nationwide asked to sit on the HP Managed Print Services Advisory Council. For more information contact Marc Sutter at or MSutter@Hitouchservices.com.

9 savings The right managed print services partnership can bring savings of up to 30% on OEM supplies. In addition, a thorough assessment of the company s legacy printers, scanners, fax machines, and other related equipment can uncover redundancies, unnecessary expenditures, and the loss of time and productivity related to disparate supplies and upkeep. improvements in performance Updating and standardizing systems using the latest technology can have a measurable impact on sustainability, document security, cost efficiency, energy usage, print quality, data reporting, and waste reduction. It also will reduce equipment downtime due to reactive maintenance, wear and tear, and lack of institutional knowledge in fixing a problem. management of supplies The automatic reporting capabilities of managed print services ensure that supplies are on hand exactly when needed no more, and no less. In addition, a proactive print strategy standardizes monthly costs, and equipment, supplies, and service can all be rolled into a single invoice for increased ease in accounting. productivity With Managed Print Services, equipment issue notices often can be resolved without any downtime. The right agreement also will include helpdesk triage as well as more advanced IT support services. Office employees will no longer be distracted from other duties attempting to maintain print capabilities much less ensuring the right print supplies are on hand. levels of service Just as each company s print fleet is unique, a Managed Print Services agreement is not a one-size-fits-all endeavor. Ideally, the agreement will offer a variety of program types, with flexible options for leasing, billing, supplies, service, and support. It also should be brand agnostic, allowing for seamless integration with the company s current legacy system. expertise Beyond knowing which toner matches which machine, an established managed print services company will be able to provide innovative insight to streamline every aspect of document management. Benefits include time-tested relationships with OEM vendors, nationwide service and assessment capabilities, and awareness of the latest industry offerings.