24 Hour Telephone Answering Services A reliable service, ensuring you never miss a call. Specialist Call Handling Since 1998

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1 24 Hour Telephone Answering Services A reliable service, ensuring you never miss a call Specialist Call Handling Since 1998

2 A credible partner, to help maintain your reputation Since 1998 CallCare have been supporting organisations, from both the public and private sectors, with expert call handling services, round the clock. By outsourcing calls to CallCare our clients benefit from more time and flexibility to focus on core business, safe in the knowledge that their calls are handled by professional operators, 24 hours a day. Whether you require adhoc support to capture any overflow of calls to your switchboard or a 24/7 Emergency Helpline, CallCare can assist. We tailor our services to meet your exact requirements, ensuring a seamless service that maintains your company's reputation for high quality.

3 A market leader, to expertly manage your calls CallCare are available to answer your calls 24 hours a day, 365 days a year, ensuring your customers will never receive an automated response or hear an engaged tone. Our bespoke technology, professional staff and high levels of quality are integral to our success and the reason why we are the preferred supplier for a wide variety of public and private sector companies. Our Operations Centres To ensure all your calls are captured, CallCare manages three, 24 hour, UK based operations centres. All centres are owned by CallCare and managed by our staff and no service is outsourced. Each call centre is independently run, autonomously powered and strategically placed for security and disaster recovery purposes, guaranteeing CallCare has no single point of failure. Our Technology At CallCare we pride ourselves on our purpose built technology, which allows us to tailor our services to your exact requirements. All our call systems have been built in house and are managed and maintained by our on-site, full time team, allowing us to respond to your account requests quickly. Our Staff At CallCare we are aware that our people make our business, they represent both our business and yours. All our employees are UK based, with neutral accents, to best represent the companies we serve. We employ only experienced, full time, friendly staff who are dedicated to making a good impression on your callers and representing your company well. Our Management As well as our team of dedicated and professional call handlers we have an expert management team whose wealth of experience in business help CallCare to better understand the needs of your business. Our Quality CallCare's quality control is key. All our employees go though a rigorous six stage induction programme and are regularly trained on each CallCare account. Every call is recorded and monitored to maintain consistently high levels of quality and to make sure your calls are answered to your exact specifications. Our Reputation CallCare is a trusted supplier to both local and central government and accredited by trade associations. Our strong financial history and well established trading record make us the preferred outsourced call centre for a wide portfolio of clients.

4 A diverse portfolio of services, tailored to your requirements Building on our core competency, answering the telephone, CallCare delivers a portfolio of complementary services, offering a one stop shop for any business that requires assistance with its telephone calls, any time of the day or night. Remote switchboard & reception: CallCare act as a member of your reception, covering lunch hours, sickness and holidays or as a permanent member of your team, patching calls to your employees desks or mobiles. Disaster recovery and BCP: Should your operations be affected CallCare can instantly take over your calls, seamlessly diverting your phones to central operations and answering your calls as though they are based in your offices. Emergency call-out/ helplines: CallCare can facilitate your after sales services through dedicated 24 hour emergency helplines for your customers and direct response phone lines for instant bookings and call-outs. Lone worker protection: CallCare maintains consistent communication with solitary and location based workers in your organisations, monitoring employee safety and rapidly responding to any issues. We also offer telephone services dedicated to taking bookings and diary management, customer services and media response, all designed to facilitate your daily operations. All services operate 24 hours a day so that no call is missed.

5 A professional solution, guaranteeing your calls are always answered Our clients range from central and local government organisations to law firms and building maintenance companies. They all rely on CallCare to ensure they never miss a client call or new opportunity, day or night, helping them to: Increase client retention and acquisition Insure against communication system failure Guarantee consistent communication Obtain peace of mind all calls are answered Focus on core business activities Reduce staffing costs Improve customer service Improve operational efficiency Compete more effectively Protect employees

6 What our clients have to say about us: For over a year, CallCare has handled our out of hours calls and has done so impeccably. Due to the nature of our business, customers often need an emergency call out and CallCare ensure that this can happen, no matter the time. Outsourcing to CallCare gives us peace of mind that our customers are being taken care of, even when we can't answer the phone. The team are always available for any last minute updates and are very attentive to our company's needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CallCare for a long time Robert Eyden, Eyden Locksmiths Limited Some of the organisations that rely on us: For a consultation on how CallCare services could help your company please: call: enquiries@callcare247.com visit: Head Office CallCare Limited 5 Signet Court Swann Road Cambridge CB5 8LA Corporate Office Suite Sloane Street Knightsbridge London SW1X 9QR Operations Office Units 1&2 Buffalo Court Kansas Avenue Salford Quays M50 2QL