Expect More. opportunity. Total Managed Print from OKI

Transcription

1 Expect More opportunity Total Managed Print from OKI

2 TM Total Managed Print from OKI Why OKI? OKI is the only organization that can provide a suite of flexible services that can be used to develop or enhance your Managed Print Services business. A variety of choices are offered including: Continuous Fleet Optimization for ongoing sales opportunity identification, Device Lifecycle Asset Management and Proactive Fleet Management (consumables and service). Each option delivers increased profitability while reducing burdened labor costs. OKI s Total Managed Print offering is a flexible modular platform that can be leveraged to create and support your entire MPS business model or utilized as a standalone offering. There are four key differentiators included in the platform that will set your offerings apart from the competition: Unique Analytic Engine OKI-developed proprietary analytic engine that utilizes qualified independent research and benchmarking best practices along with 56 statistical data points to comprehensively evaluate your customers print fleet OKI automates those processes and activities that are manually performed today such as fleet assessments, asset identification, device utilization, total cost of operation, AMPV calculations and life-cycle asset management Unbiased, Strategic Recommendations OKI delivers brand and device agnostic strategies for products, systems, tools, processes, methodologies and services that will meet the diverse needs of your customers Proprietary Proposal Generator A dynamic report generator that automates up-front manual processes to deliver customized reports designed to meet the unique needs of each customer s business A variety of output documents are produced including: CIO Executive Summary, CFO Balance Sheet, Comprehensive Strategic Recommendations and Detailed Data Collection and Analysis Continuous Fleet Optimization Dynamic web-based services including device & usage tracking, cost reduction recommendations, fleet optimization and profit protection Identification of new sales opportunities including suggestions for hardware placements, upgrades and technology migration Color MFPs Color Printers Mono MFPs Mono Printers Dot Matrix Printers Label Printers POS Printers

3 Total Managed Print TM from OKI With Total Managed Print you can easily build or augment your MPS business model and start generating predictable revenue streams. Our flexible modular system provides customized options for any level of engagement. A modular offering customized to fit your business needs Customer Data Capture Web-based and real-time data capture Asset tracking functionality for both network and local devices Intuitive and secure collection agent that does not compromise systems, networks or client information Continuous Fleet Optimization and Reporting* Optimized services including device and usage tracking and strategic recommendations Identification and automatic proposal generation for incremental sales opportunities Data Analysis: Proprietary Analytic Engine* Unique OKI-developed analytic engine provides independent TCO analysis, AMPV calculations and efficiency evaluations Benchmarking comparisons leveraging multiple industry best practices Back Office Processing and Billing Simplified billing, invoicing, payment collection and distribution Usage reports including color and mono page counts and calculated costs Support for ERP integration Personalized Service & Supply Fulfillment Fully customizable auto-replenishment of services and supplies OEM and compatibles Consolidated pricing available, including stocking, transportation and logistics Flexible services delivered by Partners, OKI or 3rd party Training and Sales Support Proprietary Proposal Generator* Dynamic customizable report builder providing modular output based on specific customer needs Includes an executive summary, strategic recommendation with phased implementation and detailed raw data output as standard Flexible Acquisition Options Flexible brand and device agnostic Managed Print solutions for hardware, supplies and service Variety of purchase options can include utilitybased billing, leasing and rentals, cash outlay or any combination within the fleet Remote Monitoring & Management* Web-based automated monitoring including life-cycle asset management, alerts, reports, repairs and replacements Real-time error reporting Predictive maintenance capabilities Implementation Services On-site services and off-site consulting available for all aspects of implementation and processing Portfolio of services including change management, installation, planning, user training and redeployment *Circle denotes ongoing sales process

4 Customer Data Capture Customer Data Capture is the identification of print device performance providing proactive, in-depth insight into operational needs of customers, including those that may be hidden. With our web-based assessment tool we can capture specific device activity with exceptional detail and accuracy. Real-time data collection includes: Full asset identification and tracking of network and local devices IP address mapping and device location Consumable usage rates and yield data Device utilization reporting of average page counts per device, mono vs. color page counts, AMPVs, MAC address, serial number/location and device classification Lifecycle asset management captures both engine and physical age, manufacturer identification, toner levels per device and coverage including TCO, CPP and CPD Supports 10,000+ devices including both current and legacy products Supports multiple data formats: manual, static spreadsheet and captured data Accommodates variety of data capture sources including USB Key and remote monitoring as well as manual processes Intuitive and secure collection agent; does not compromise systems, networks or client information Data can be self-hosted (Partner) or managed by OKI using a noninvasive, web-based application Meets compliance requirement standards such as HIPPA, JHACO, SOX and FIPS

5 Data Analysis: Proprietary Analytic Engine A key differentiator of Total Managed Print, this unique OKI-developed analytic engine utilizes a variety of statistical calculations based upon independent market research and leverages multiple industry best practices to provide comprehensive and accurate analysis of a customer s print fleet. This solution is designed to optimize print device utilization for a consolidated managed print strategy, providing a total solution to your customers. The bottomline ROI will demonstrate how your customer can minimize downtime, increase efficiencies and manage hardware and consumable costs. Data sources for industry comparisons include market intelligence from experts such as: GAP Intelligence, Gartner, Photizo, IDC and InfoTrends Provides TCO analysis, AMPV calculations, device utilization measurements, comprehensive operational efficiency evaluations, access to device billing and gross profit data, consumables and equipment costs, ROI and CPP data Customizable settings are established based on a comprehensive evaluation of your customer s print fleet: 56 extensive statistical analyses are performed on captured data, providing the widest array of performance reporting by device, customer, cost center and job

6 Proprietary Proposal Generator A key differentiator of the Total Managed Print offering is the report generator. No other solution provides as much versatility, flexibility and business value or enables you to automate manual up-front processes to free up internal resources so you can focus on salesgenerating activities. Dynamic, customizable report generator provides modular output that you can tailor based on your sales strategy and the unique needs of each customer Web-based output can be downloaded into Excel and Word to create a variety of reports such as CIO Executive Summary, CFO Balance Sheet, Comprehensive Strategic Recommendations with phased implementation plans and Detailed Raw Data Capture and Analysis Business reporting creates stability for any technology implementation Removes burden of manually aggregating data from multiple devices in multiple areas Allows consistency of report creation and generation, providing a streamlined business assessment process Allows you to turn around strategic recommendations in days rather than weeks to increase your responsiveness to your customers

7 Flexible Acquisition Options Our Total Managed Print program begins with a print assessment that is based on right-sizing and fleet optimization as opposed to traditional rip-andreplace strategies. We provide complete account management flexibility down to the individual device. Our flexible options allow you to mix and match the device management requirements based on customer expectations, all within the same account. We offer flexible device and brand agnostic Managed Print solutions for hardware, supplies and service based on recommendations strategically aligned with individual customer needs. We can help solve real business problems regardless of the customer s financial requirements. A variety of purchase options can include: utilitybased billing, lease/rental agreements, cash outlay or a combination approach within the fleet Acquisition options can be private labeled, co-branded or a combination of both Pricing options can include costs for service and warranty, as well as software and consultative services Service and supply options include support for mixed fleets with available OEM, compatible or 3rd party supplies Short- and long-term acquisition options available to support phased implementations and streamlined approaches Hardware recommendations can include a mixture of OKI standard or MPS-Ready devices, competitive models and OEM or compatible supplies and services

8 Implementation Services We provide extensive sales and implementation strategy support to you and your customers, ranging from direct sales assistance including customer implementations, product setup and removal to training, product demonstrations and executive reviews. We can provide you with all of the support you need (including 3rd party) to successfully implement a Managed Print strategy for your customers. We will develop webinars and phased installation plans that help you ramp growth initiatives. We take an active role in developing a customized action plan for implementation where all analysis, recommendations and strategies come together to deliver the right solution for your customers. The action plan includes scheduled activity and time frames, completion dates, identification of ongoing issues and comprehensive tracking for all of the above. On-site consulting and web-based content is available for all aspects of implementation On-site Blueprinting National Installation Redeployment Product Training Asset Tagging Product Removal Certifications Off-site Communication Plan Project Management Office Ergonomics Study (before & after floor plan layout) Financial Services Employee Change Management

9 Remote Monitoring & Management A comprehensive look at how devices, users and applications are performing, giving you insight into operational, maintenance and technical issues and needs. It is truly a proactive approach to managing all aspects of your fleet. We can provide optimized print services personalized to meet each customer s specific needs, including features like ergonomics study, rightsizing, automated supply and service notifications, consolidation recommendations, recycling and green strategies and individualized cost analysis. All of this results in improved deployment strategies to maximize operational efficiencies. Web-based automated data collection & monitoring includes: Life-cycle asset management Real-time service alerts including error reporting Predictive maintenance capabilities Automated development and real-time routing of service tickets Tracking and monitoring of SLAs Integrated service call tracking Technician performance and cost report analysis Cost of repair & replacement reporting Printer parts usage Cost of labor/parts/consumables Gross profit analysis Revenue and billing data Reports can be broken down by customer, cost center, device and model

10 Personalized Service & Supply Fulfillment We proactively manage all of your supplies and service needs, providing you with a one-stop shop for consolidation of ordering. All services can be private labeled or co-branded, allowing you to maintain one face to the customer. Take advantage of a national customer network that provides consolidated fulfillment and delivery of all your customers supplies and service needs. Supplies Fully customizable auto-replenishment of supplies badged, OEM or private labeled Stocking, transportation and logistics for a single CPP Competitive pricing across multiple products and technologies Turnkey fulfillment solution with guaranteed delivery options Ability to provide supplies and services for legacy products Standard tested supplies yields based on 5% or ISO standards Consolidated pricing options including warehousing, transportation and logistics management Service Range of service offerings include proactive maintenance, asset tracking, product warranty status, certification tracking, OS support and compatibility reporting Real-time service alerts and response from OKI s nationwide strategic partners include helpdesk, break-fix and dispatch options Service call tracking and lifecycle reporting by company and device Tracking and monitoring of SLAs Flexible delivery options can utilize any combination of Partners, OKI Service Provider and 3rd Party Tested OKI supplies yields with full disclosure of consumable maintenance items over the product lifecycle

11 Back Office Processing & Billing Back office integration means better workflow management of usage, data, billing, supplies replenishment, service delivery, budgeting and cost management. Managing your back office processes more effectively will significantly save money, time and effort. Back office integration will make workflow more efficient, decrease costs and focus the attention and resources on businesscritical needs. A higher degree of automation allows you to deal with much larger volumes of business, ultimately providing cost-effective growth opportunities without adding resources Improved accuracy and data integrity due to high degree of automation eliminates unnecessary errors and end user intervention Eliminate manual processes on the back end Stay competitive by running more efficient and responsive service to your customers Detailed usage reports for color and mono page counts, AMPVs and calculated costs Simplified billing, invoicing, payment collection and funds distribution Support to enable full integration of back end processes with strategic partner s systems (e.g., OMD and ECI 2 ) Platform-independent so you can easily integrate with any platform you are running Back office support with Enterprise Resource Planning Systems

12 Continuous Fleet Optimization & Reporting The Customer Engagement does not stop after the contract is signed. We provide continued optimization services for ongoing device and usage tracking. In addition, we provide proactive sales support to grow your business through continued identification and automated proposal generation of incremental sales opportunities that will be ed to you as they are identified within your customers fleet. Robust and flexible tracking options provide visibility to: Costs Billing Gross profits Tracking by device, data and account Rules-based and password-protected reporting Standard reporting services include: Quarterly reporting and adjustment recommendations Annual performance evaluation and technology briefings including ongoing strategic recommendations Document workflow, automation and integration options for business process optimization Performance assessment vs. SLA goals Continuous cost improvement and cost avoidance recommendations

13 OKI Data Americas, Inc Bishops Gate Blvd. Mount Laurel, NJ Oki Data Americas, Inc. OKI Reg. T.M., Oki Electric Industry Co., Ltd., Reg. T.M., Total Managed Print, Reg. T.M., Oki Data Corporation