FM & SECURITY SOLUTIONS. SSS Managed Services. Impartial, innovative, involved

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1 FM & SECURITY SOLUTIONS SSS Managed Services Impartial, innovative, involved

2 SSS MANAGED SERVICES INTRODUCTION SSS Managed Services provides a range of flexible, scalable and service-led solutions for facilities management and security-related services. SSS management solutions include a wide range of services such as contract and SLA monitoring, benchmarking, supplier auditing and management reporting. SSS assesses the supply chain and then tailors a solution to suit the client organisation s business objectives. Average cost reductions on existing services of 20% One monthly invoice coded to reflect contractor activity Management of contractor compliance Single point of contact for all sites Clear and concise reporting and management information Audit of contractor performance Tailored solutions ICIS, our bespoke data capture and reporting tool, records every interaction with clients or contractors, establishing robust, real-time management information. The ARC provides the very latest in digital-based IP communications technology managing a range of remote monitoring and site management services. Award winning services 2

3 MANAGED SERVICES SSS MANAGED SERVICES Managed services model Tailored Management Reporting CLIENTS SSS ACCOUNT MANAGEMENT TEAM Audited Invoices Supply Chain Management Managing Performance to SLA Contractor Compliance Sourcing Contractors SECURITY / FM CONTRACTORS Single point of contact 24/7 365 helpdesk Our managed services model is at the heart of our philosophy to deliver best value and impartial advice to our clients. 3

4 SSS MANAGED SERVICES FM & SECURITY SERVICES Management solution for FM and security services FM and security service solutions SSS management solutions include a range of services from contract monitoring and benchmarking suppliers, to auditing and management reporting. Our services are tailored to meet the needs of each client where multiple contractors are delivering a comprehensive range of facilities and security maintenance services. We take complete responsibility for the management and procurement of services, including monitoring and reporting performance. As an independent organisation we are able to work closely on behalf of our clients to undertake operational reviews and agree process improvement initiatives on a contract by contract basis. We set benchmarks for the highest level of service delivery to improve efficiency, reduce costs and forecast annual spend. Our management solutions not only manage supplier performance, but enable our clients to scrutinise costs by supplier, by region and by service line. We provide concise reporting tailored to specific client requirements. Supply chain SSS has applied this process to over 14,500 properties across the UK and Ireland. This experience enables our team to give clear, impartial advice, based on the efficiencies engineered from other contract engagements, our in depth market knowledge and the economies of scale created from our customer base. Clarity baseline and confirmation of current position Control to measure performance and benchmark costs Change management to deliver service and cost improvements Helpdesk Our 24 hour helpdesk specialises in supporting complex real estate portfolios across the UK. Our highly experienced team boasts an unsurpassed record in successfully resolving incidents and projects costeffectively to agreed standards by approved suppliers. The solution establishes consistency of service from a complex network of suppliers by providing visibility of costs and improved supplier performance, as well as minimising cost with first call fixes. Our helpdesk not only manages planned maintenance and reactive service deployment together with proactive response to alert and alarm systems, but also saves time and reduces cost with: Data recording Escalation procedures Monitoring SLAs and KPIs Web-based, real-time performance information Visibility of job status (attendance, return visit required, work completed) Automated job status reporting Call tracker Single point of contact 4

5 HELPDESK PROCESS SSS MANAGED SERVICES Helpdesk model INBOUND SERVICE REQUEST CLIENT SITE SPECIFICATIONS AND ESCALATION PROCESS 24/7 365 COMMUNICATIONS CENTRE MANAGES CLIENT REQUEST TO OUTCOME MOBILISES CONTRACTOR TRACKS ACTIVITY CLIENT PROGRESS REPORTING MANAGEMENT INFORMATION AND REPORTING Our outcome driven helpdesk manages 550,000 calls a year resolving 100,000 client FM and security tasks. MAIN CLIENT CONTACT ICIS, our bespoke data capture and reporting tool, records every interaction with clients or contractors, establishing robust, real-time management information. 5

6 SSS MANAGED SERVICES SECURITY SPECIALISTS Security specialists Monitoring services The SSS Managed Services Alarm Receiving Centre (ARC) is designed to manage a range of alarms for buildings, equipment and people. The ARC is an NSI Gold, BS5979 Cat 2 accredited centre providing the very Monitoring Services latest in digital-based IP communications technology. The facility features a revolutionary combined data platform that utilises Internet Protocol to link multiple client sites across a standard communications network. SSS SSS Managed Services offers a range of remote monitoring and site management services, including: Access control Asset register management CCTV Electronic article surveillance (EAS) False alarm management Fire alarms Guarding Intruder alarms IP signalling CCTV ANY ALARM SIGNAL (BMS, Security, Fire, Lone Worker, Chiller) Keyholding Remote monitoring services Site surveys, system design and commissioning URN applications Our services support your business by: INCIDENT MANAGEMENT FALSE ALARM MANAGEMENT URN PROTECTION REPORTING AND MANAGEMENT INFORMATION Filtering false alarms by over 90% improving URN protection Having a 24/7/365 service Reducing reliance on manned guarding The ARC provides the very latest in digital-based IP communications technology managing a range of remote monitoring and site management services. 6

7 PROJECT MANAGEMENT SSS MANAGED SERVICES Project management SSS Managed Services employs a dedicated project management team. The team oversees capital works projects such as refurbishment and installation of new security systems equipment. By leveraging our network of accredited contractors, the SSS team has access to a broad spectrum of knowledge and practical understanding of the various technical disciplines that make up the electronic security equipment market. The SSS team creates a competitive turn-key solution that integrates contract management expertise. Every service and piece of equipment specified will have been benchmarked for value and quality of performance. Our recent projects include: IP upgrade for 1,000 sites for a national retailer with a 24 month pay back CCTV upgrade programme for a national retailer CCTV installation project for a national distribution centre Installation of security and fire systems across multiple locations during 12 months The team s expertise enables a solution to be developed that takes in to consideration return on investment for the client. Each project manager has the knowledge and technical understanding to negotiate the most competitive rates for capital spend, as well as select the most appropriate installation service supplier. Capital Works Model SECURITY SYSTEMS PURCHASES Nominated client employees, project managers, security managers CLIENT BRIEF PROJECT MANAGEMENT TEAM LIFECYCLE EVALUATE SPECIFY COST PLAN IMPLEMENT Technical expertise combined with a practical and commercial approach 7

8 SSS Management Services Ltd Part of Synectics PLC Shannon House Coldharbour Lane Aylesford Kent ME20 7NS sss-support.co.uk