The Future of IT Sourcing in the Digital World

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1 The Future of IT Sourcing in the Digital World 20. November 2014 Stephan Kaiser Partner

2 Market Volume in bn EUR Market Volume in bn EUR Market Volume in bn EUR The IT Sourcing Market in Germany is a growth market SITS Market +9.0% Apps-related Services +3.7% SW Products BPO SITS Market in B 2014 è B è 62B CAGR +3.6% Infra Services Appli Services +3.9% +2.4% % 4.0% 12.8bn C&SI AM Software Products Infra-related Services % % 3.4% % 1.5% 0 Appli SW Infra SW SaaS SW % Support C&SI Outsourcing Key dark = 2014 light = 2018 CAGR 2014/18

3 IT Sourcing and the CxO Agenda

4 Outlook: Changes in IT Sourcing Patterns in 2018 Legacy C&SI will lose share % % 40.0% 30.0% The as-a-service consumption mode will more than double BaaS *1, % SaaS * % PaaS * % 0.0% IaaS * Cloud-related C&SI* Other C&SI* -10.0% CAGR 14/18 Market Volume 2018 in bn EUR IT services growth is going offshore Future IT Sourcing Trends 45.0 CAGR 14/ % 8.4 Digital transformation 11% Big Data 40% % 32.8 Mobility 30% IT Services (excl. Offshore) Offshore Security 8% CAGR 14/18 in % 4

5 Benefits of IT Sourcing Welche Zielsetzungen verfolgen Unternehmen mit der Einführung eines strategischen IT-Sourcings? Ziel/Unternehmen KMU Großunternehmen Qualitätssteigerung in der IT Kosteneinsparung Effizienzsteigerung des IT-Sourcings Schaffung von Wettbewerbsvorteilen + ++ Entkopplung von Leistungserbringung & Leistungsbezug in der IT Erhöhung der Flexibilität in der IT Erhöhung der Transparenz in der IT Bewältigung der gewachsenen Anforderungen durch die IT Bewältigung der gewachsenen Anforderungen an die IT Veränderung im Leistungsspektrum der internen IT Anmerkung: Es werden maximal fünf + vergeben. 5

6 The 8 IT Sourcing Dimensions Räumliche Dimension, z. B. national vs. international onsite vs. offsite nearshore vs. offshore etc. Business-critical, z. B. Kernkompetenz komplementär etc. 6 Servicetyp, z. B. Beratung Entwicklung Wartung Betrieb Etc. Die acht Dimensionen einer IT-Sourcing- Strategie Inhaltliche Dimension, z. B. Infrastruktur Anwendung Prozess Etc. Grad der Partnerschaft, z. B. Zulieferer Systemlieferant strategischer Partner Beteiligung etc. Dimension der Vergütung, z. B. nach Aufwand nach Festpreis Payment per Use Payment by Success Benefit/risk sharing etc. Strategische Dimension, z. B. Single sourcing Multi sourcing etc. Zielsetzung, z. B. Kosten senken Qualität verbessern Know-how einkaufen Flexibilität erhöhen etc.

7 IT is now too important to be left to the IT department Mike McNamara, CIO Tesco 7

8 Clients & Employees go DIGITAL Digitization creates empowered people Lives online Tells the whole world what she thinks instantly Buys everywhere Leaves data everywhere Has all information at her fingertips Expects best user experience possible 8

9 Products go DIGITAL Machine-generated data will dwarf human-generated data Sensors are everywhere and collect massive amounts of data. This opens up entirely new ways of doing business! 9

10 Top Management goes DIGITAL CEO CIO CMO CFO CCO Changing Role for the CIO: Collaborator Orchestrator Innovator Educator 10

11 IT Sourcing Supply Chain goes DIGITAL IT services Digital services Consultants Hosters Cloud Brokers Social Mobility Analytics Cloud LOB CIO clientcentric IT IT FOR BUSINESS Digital agencies Software suppliers SaaS players Manufacturers 11

12 The Future of IT Complex legacy IT Agile cloud-based services Large IT implementation & integration projects Focus on infrastructure & applications IT services Small speed boat projects Focus on data & digitization Business services (BPO/BPS) IT supports business processes SLAs & Costs IT drives business process innovation Agility & Security 12

13 IT DEPARTMENTS Become the digital transformation driver of your company to make it ready for the digital age IT PROVIDERS Become the strategic partner for the digital transformation journey of your customers 13

14 About us From strategy to execution, PAC delivers focused and objective responses to the growth challenges of Information and Communication Technology (ICT) players. Stephan Kaiser Partner Founded in 1976, PAC is a privately held research & consulting firm for the software and ICT services market. PAC helps ICT vendors to optimize their strategies by providing quantitative and qualitative market analysis as well as operational and strategic consulting. We advise CIOs and financial investors in evaluating ICT vendors and solutions and support their investment decisions. Public institutions and organizations also rely on our key analyses to develop and shape their ICT policies. For more information, please visit: PAC s latest news:

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