The Impact of Cloud Computing on the Management and IT Consulting Industry

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1 The Impact of Cloud Computing on the Management and IT Consulting Industry Today s Speakers Joseph Kornik Publisher & Editor in Chief Consulting Magazine Andy Mulholland Global Chief Technology Officer Capgemini Dr. Chad M. Lawler Director, Cloud Computing Consulting Practice Hitachi Consulting Consulting Magazine Capgemini Hitachi Consulting Ted Kempf Service Industries Director Microsoft Dynamics 1

2 What is the Cloud? Why so much confusion? New Markets & Revenues Productivity of People Innovative Business Models Front Office Internal Social Networking Collaboration Tablets & Smart Phones Evolution of IT Capabilities? Digital Transformation Servicing customers Front Office Revolution Computing Resource Shift Virtualisation of Data Center Flexibility and Agility Development & Test Back Office Internal Everything as a Service IaaS, PaaS, & SaaS External Resourcing Together. Free your energies Overview 1 Integrated Enterprise Cloud Computing Productivity of People Innovative Business Models Focus is Inside Out Focus is Outside In Evolution of IT Computing Resources Firewall Together. Free your energies Overview TS - SAAS CIO PRESENTATION Insert "Title, Author, V5.0.PPT Date" 2010 Capgemini. All November rights reserved Capgemini. All rights reserved. 1

3 Example; Servicing the Aircraft Back Office IT Cloud based Services Real Time Operations and reactions Between staff sharing information And communications Outside-In Back Office IT Back Office IT Back Office IT Traditional IT Applications Individual synchronised predictions On plane scheduled arrival and Activities with staff Inside the Firewall Back Office IT Inside-Out Back Office IT Together. Free your energies Overview Capgemini. All rights reserved. 2

4 12/6/ The Impact of Cloud Computing on the Management and IT Consulting Industry Best Practices Webinar Tuesday, December 6, 2011 at 1:00 pm (ET) Dr. Chad M. Lawler Director of Consulting Services Cloud Computing Copyright 2011 Hitachi Consulting Discussion Agenda - Impacts of Cloud on Consulting 1. IT Delivery Model is Changing 2. Consulting is Changing 3. Focus is on Integration & Delivery Speed 4. New Capabilities Required Copyright 2011 Hitachi Consulting 1 1

5 12/6/2011 Vast Cloud Ecosystem of Numerous Cloud Services SaaS PaaS IaaS Source: Cloud Times Copyright 2011 Hitachi Consulting 2 IT Supply Chain - Relationship Management & Service Integration Improve IT Supply Chain IT Organizations Must Become More Effective IT Supply-Chain Managers IT value is largely defined by its role as the owner of the IT infrastructure Primary value of IT is evolving from operator role, moving to managing IT supply chain Create More Value IT can create value for their business & better position IT as an enabler/growth driver Must spend less time on IT issues and more focus on IT supply chain management Emphases on managing partners, outsourced IT and cloud services providers Relationship Management & Service Integration Focus IT organizations will have to excel at relationship management Become more adept at coordinating widely distributed activities and services Copyright 2011 Hitachi Consulting 3 2

6 12/6/2011 Complex Cloud Ecosystem Relationships Services Providers Cloud Services Consumers Complex Cloud Ecosystem SaaS Community of interacting companies & consumers selling and using cloud services With a complex set of technology & business forces & relationships PaaS IaaS Driving Shift in IT Consumption Increase in service providers, stakeholders & business relationships to be managed Need for Intermediaries Requires integration capabilities to connect & enable cloud potential Cloud Service Brokers (CSB) Copyright 2011 Hitachi Consulting 4 Consulting Companies/SIs as Intermediary Cloud Brokers Services Providers Cloud Services Channels Brokers Consumers SaaS VARs Marketplace Brokerage Technologies & Platforms System Integrators Marketplace Brokerage Technologies & Platforms PaaS Consulting Companies Marketplace Brokerage Technologies & Platforms IaaS Value-Add Service Developers Copyright 2011 Hitachi Consulting 5 3

7 12/6/2011 Cloud Service Broker Benefits Cloud Simplification Cloud ecosystem solution that reduces complexity of cloud service adoption & delivery Automation of complex & challenging processes that inhibit cloud service on-boarding Cloud Single Point of Ownership Multiple cloud IaaS, Paa & SaaS solutions aggregated into a single point of ownership Orchestration provides a single point of relationship across multiple cloud solutions Cloud Improvement Improved cloud sourcing and implementation options Brokerage orchestration & marketplace solutions simplify buying process & management Contracting Billing Support Migration Automation Aggregation Integration Planning Procurement Provisioning Upgrades Testing Service Management Customization (SLA) Management Contract Management Copyright 2011 Hitachi Consulting 6 Impacts of Being Intermediary Cloud Brokers Change in Service Consulting Organizations should evolve their business, operations and delivery models Must provide consulting services plus cloud service integration Requires New Skills, Expertise & Methodologies Change in Delivery Solution Delivery Moves to the Cloud Platform Type of Services Delivered Changes - Mobile cloud apps, Managed cloud services Cost of Delivery and Structure Changes Change in Speed Increased rate of service with rapid delivery timeframes Change in Revenue Model Revenue model changes from one-time to consulting plus ongoing incremental revenue Copyright 2011 Hitachi Consulting 7 4

8 12/6/2011 Summary - Cloud is Changing IT Consulting IT Delivery Model is Changing Push IT Supply Chain to Pull IT Supply Chain From Inside-Out, to Outside-In Consulting is Changing From Development & Implementation To Aggregation, Integration & Managed Services Focus is on Integration & Delivery Speed From Long Solution Lifecycles To Rapid Cloud-based Delivery Model New Capabilities Required Cloud Integration, Aggregation, Customization Management & Governance Via New Service Broker & Delivery Platforms with Integrated Consulting Services Requires New Skills, Expertise & Methodologies Copyright 2011 Hitachi Consulting 8 Dr. Chad M. Lawler Director of Consulting Services Cloud Computing Toll free Copyright 2011 Hitachi Consulting 9 5

9 PRISM FY11 12/6/2011 Microsoft s Business Entertainment Search Productivity Business Applications Devices 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 1

10 PRISM FY11 12/6/ Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 2

11 PRISM FY11 12/6/2011 high level capability map Common Industry Capabilities Opportunity Management Resource Management Project Management Capacity Management Revenue & Cost Acc. Time Management Talent Management Expense Management Invoicing / Billing Request & issue Tracking Knowledge Management Performance Analysis Core Microsoft Dynamics AX Capabilities Financial Management (GL, AR, AP, FA, WF, BI) Budgeting and Forecasting Procurement Human Capital Management Application Foundation Master Data Reference Data Global Engines Framework Server Tools Client Microsoft Technology Stack Quincy Chicago Dublin Amsterdam Japan Des Moines Boydton Hong Kong San Antonio Singapore Multiple global CDN locations 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 3

12 PRISM FY11 12/6/ Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 4

13 Today s Speakers Joseph Kornik Publisher & Editor in Chief Consulting Magazine Dr. Chad M. Lawler Director, Cloud Computing Consulting Practice Hitachi Consulting Andy Mulholland Global Chief Technology Officer Capgemini com Ted Kempf Service Industries Director Microsoft Dynamics Thank You A brief survey will appear on your desktop We welcome your feedback and suggestions Recorded session available 2

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