Business Analysis. Master the process. Centre of Excellence in

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1 Presented in partnership with Centre of Excellence in Business Analysis Business analysis training with the flexibility to meet the needs of all business analysts. New BA learning path options inside! Stand alone short courses 5-day certificates Masters Certificate in Business Analysis 2013 / 2014 Program Schedule Victoria, BC Master the process. Gain the competency, confidence and credibility to be a successful and soughtafter Business Analyst or Business Systems Analyst. Earn CDUs/ PDUs towards your Continuing Certification Requirements

2 0 2 Welcome Message from the Centre of Excellence Directors Effective business analysts are very much in demand today in the technical arena as well as the business side of projects. But formal education is becoming a key requirement. The days of just winging it are over. Our BA training programs focus on the vital ingredients to be an effective BA from planning, communicating, eliciting, and analyzing to validating and managing the user requirements throughout the project life cycle. Our curriculum is aligned with the latest version of the IIBA Body of Knowledge (BABOK ), and we are confident that upon graduation from our program, you will be ready to sit for the CBAP exam. Your participation in these programs is an investment that will pay major dividends for your organization and your career. David Barrett, National Program Director Centre of Excellence in Business Analysis, Schulich Executive Education Centre Schulich School of Business, York University Beverley Fingerhut, National Program Director Centre of Excellence in Business Analysis Schulich Executive Education Centre Schulich School of Business, York University

3 Overview 0 3 Our business analysis training can help you gain the competencies you need to be a successful and sought after business analyst. The Schulich Executive Education Centre, in partnership with UVic Gustavson, Executive Programs, is a pioneer in the BA training field in Canada launching our flagship Masters Certificate in Business Analysis program in Since then we have expanded our offerings to include numerous specialized short courses and longer certificate programs for business analysts of all levels working on all types of projects. Our new flexible format Masters Certificate (p. 7) allows you to close your specific skill gaps at your own pace. All of our courses are aligned with the latest version of the IIBA Body of Knowledge (BABOK) and award Certified Education Units for CBAPs, and Professional Development Units for PMPs. These courses equip you with the knowledge and techniques needed to plan, elicit, communicate, analyze, model, validate and manage user requirements through the project life cycle. The result: projects with cost savings, accurate time to market, and most importantly, solutions that meet your organization s business needs.

4 Stand Alone Business Analysis Training Programs 3 days 21 CDU/PDUs Agile Fundamentals For Project Managers and Business Analysts Keep your career and projects on track using the Agile framework to successfully manage an endless variety of complex projects. Go beyond theory into the practical application of Agile in your business. How to integrate Agile with current project methodologies in your organization and the core values, principles and practices of Agile How to implement Agile what it takes to make it work 2 days 14 CDU/PDUs Planning, Validating and Managing User Requirements Develop a plan that includes determining and estimating the requirements activities a BA typically performs and how to control and manage changes to the deliverables. Develop a Work Breakdown Structure (WBS) that is requirements driven, focusing on planning, testing and managing responsibilities Learn strategies for managing change in requirements 3 days 21 CDU/PDUs Eliciting User Requirements Equip yourself with the ability to elicit and document user requirements by effectively communicating with all stakeholders. Techniques to elicit, clarify, and prioritize requirements Identify types of requirements and how to document requirements 3 days 21 CDU/PDUs The Business Analyst s Course Learn the essentials of business analysis, including key roles and responsibilities as well as understanding all of the steps in the business requirements process from customer identification to customer satisfaction. Learn the key roles and project reporting responsibilities of high-performing BAs Elicit and document user requirements 2 days 14 CDU/PDUs Creativity, Critical Thinking and Problem Solving Learn to think outside of the box and apply critical thinking, creativity and innovation to your business analysis practices and solutions. Learn proven techniques to enhance your personal creativity and strategic thinking skills Determine root causes 2 days 14 CDU/PDUs Managing Organizational Change Learn how to integrate change activities into your business analysis practices and significantly influence project success. Learn how organizational change management can impact project success Gauge how much organizational change management your project really needs 3 days 21 CDU/PDUs Modeling the Business Problem and Solution Learn the key analysis models BAs use to analyze, formalize and validate business and system requirements, along with their purposes, strengths and when to apply them. Techniques to document, analyze and redesign processes How to build a logical data model and develop a use case model 2 days 14 CDU/PDUs Communicating the Solution Write effective, readable documents and present clear requirements and solutions by defining your objectives and your audience. Develop a communications plan to get buy-in from stakeholders. Write and present clear and concise requirements Assemble a requirements package, complete with executive summary and a plan for how requirements will be communicated

5 Stand Alone Programs days 21 CDU/PDUs Business Process Improvement, Modelling and Management Drive successful business process initiatives with tried and true process analysis and improvement techniques. Understand, analyze, measure, describe and document business processes, both in their current and future states. Discover creative ideas for improving processes through the six enablers Use state of the art modelling techniques, such as BPMN 3 days 21 CDU/PDUs Business Analysis Leadership and Execution Participants will write a final exam that consists of multiple choice questions and covers the basic knowledge of an effective BA. A real world case study will be introduced and participants in assigned teams will develop, document and present their findings, applying their learned knowledge and skills. Apply your BA knowledge and produce and present the deliverables needed to complete the case study successfully Gain insight into different approaches to the case study Stand Alone Business Analysis Training Programs Agile Fundamentals For Project Managers and Business Analysts Planning, Validating and Managing User Requirements Upcoming Dates Fees Mar , 2013 $2,495 Apr , 2013 $1,895 Eliciting User Requirements May 29-31, 2013 $2,495 The Business Analyst`s Jun , 2013 $2,495 Course Creativity, Critical Thinking Sep , 2013 $1,895 and Problem Solving Managing Organizational Oct , 2013 $1,895 Change Modeling the Business Nov. 4-6, 2013 $2,495 Problem and Solution Communicating the Solution Dec. 5-6, 2013 $1,895 Business Process Feb , 2014 $2,495 Improvement, Modeling and Management Business Analysis Leadership & Execution Mar , 2014 $2,495 For complete program descriptions, visit execprograms.uvic.ca/bacourses

6 Management and Leadership Skills for BAs 2 days Introduction to Project Management Discover essential tools for new project managers and team members to deliver successful projects on time, on budget and in scope. Covers the complete project lifecycle, from initial project proposal and definition, through project implementation, and finally the often neglected project completion phase. 2 days 14 PDUs Facilitative Leadership Study key facilitation techniques to guide yourself and lead others to outstanding business results. Network, coach, partner and inspire individuals to work toward intangibles like learning, continuous improvement, and excellence. Apply facilitative leadership techniques to enhance individual and work group performance Help your staff overcome their biggest challenges to self-management Master the three fundamentals to facilitative communication success 2 days 8 Moments of Power Gain your competitive edge in just two days. Through relatively unknown human behaviour and business principles discover how to shape and direct relationships and projects. Understand key behaviours of yourself and others to win customers and keep them. To more completely understand how human behaviour can lead to business success Appreciate the importance of ethically executing these moments of power 2 days Thriving on Change A comprehensive two day workshop on the skills of navigating and leading change in the workplace. To explore ways of building resilience and adaptability by appealing to both our rational and emotional reactions to change To engage team members by helping them make tangible progress toward meaningful goals To develop a framework to build trust within the unit (and between units) and minimize distrust To explore the various frames that individuals use to analyze and act on organizational issues including change - and use these frames to deal with differences with others Management & Leadership Skills for BAs Introduction to Project Management Upcoming Dates Fees May 7-8, 2013 $1,195 Facilitative Leadership May 13-14, 2013 $1,895 8 Moments of Power May 23-24, 2013 $1,895 Thriving on Change September 26-27, 2013 $1,895

7 Training Options 0 7 New Business Analysis Certificate Programs Masters Certificate in Business Analysis (Flexible Option) NEW! 5 days 35 CDU/PDUs Certificate In Requirements Management Awarded to any candidate who completes the following two programs: Planning, Validating and Managing User Requirements (2 days) Eliciting User Requirements (3 days) 5 days 35 CDU/PDUs Certificate In Essentials of Modeling and Problem Solving Awarded to any candidate who completes the following two programs: Creativity, Critical Thinking and Problem Solving (2 days) Modeling the Business Problem and Solution (3 days) Candidates will be awarded their Masters Certificate in Business Analysis after completion of the following three requirements (within a three year period from the date of initial enrollment): 1. Any 10 days of Stand Alone Business Analysis Training Programs (see p. 4 for more detailed descriptions) Creativity, Critical Thinking and Problem Solving (2 days) Planning, Validating and Managing User Requirements (2 days) Eliciting User Requirements (3 days) Modelling the Business Problem and Solution (3 days) Managing Organizational Change (2 days) Communicating the Solution (2 days) Business Process Improvement, Modelling & Management (3 days) Agile Fundamentals For Project Managers and Business Analysts (3 days) Business Analysis Certificate Programs Certificate In Requirements Management Certificate In Essentials of Modeling and Problem Solving Upcoming Dates Constituent course dates on p. 5 Constituent course dates on p Any five days of training from the Management and Leadership Skills for BAs programs (see opposite for more detailed descriptions) Introduction to Project Management (2 days) Facilitative Leadership (2 days) 8 Moments of Power (2 days) Thriving on Change (2 days) 3. Business Analysis Leadership and Execution program (3 days) For complete program descriptions, visit execprograms.uvic.ca/bacourses

8 1 0 Top Five Reasons The Five Top Reasons Participants Choose Business Analysis Training from SEEC Convenient class modules applicable to every project, every day: Schulich runs an exceptional MCBA program. It allows you to immediately implement solutions on the job. - D. Scarlett, Senior Business Analyst, Ontario Teachers Pension Board Study all six Business Analysis Body of Knowledge (BABOK) areas to build your total skill-set: Since the program, I have incorporated new BA influenced processes into our project best practices that delight customers and set us apart from our competition. - C. Irving, Product Works, Principal, Strategic Technology Management Great networking and sharing of experiences to reinforce your learning: I ve developed some great relationships with both teachers and classmates that will live on well past graduation. - E. Murakami, Manager, Process Leadership & Business Analytics, Campbell Company of Canada Designed to advance your career growth opportunities: I ve gained knowledge through the course which I have already applied. And recognition within my company for this accomplishment. - Marjorie Pease, Manager, Information Services, Budget Car and Truck Rental A wealth of instructor expertise: The instructors teaching the courses are current with industry practices and they bring their personal experiences to the classroom, which I found incredibly valuable. - J. Shandler, Business Analyst, Information Technology Services, B.C. Institute of Technology

9 Who regularly attends these BA training programs? Business analysts from all industries who are responsible for identifying, analyzing and managing business requirements, analyzing business processes and recommending solutions Business analysts and managers new to the role Business and systems analysts who lack formal training and need to close the gaps in their background Business or IT professionals who want to move into the business analyst role Project managers Quality assurance professionals Canada s most respected business analysis certificate the Masters Certificate in Business Analysis has graduated over 2000 people through our network of university partners in these cities: TORONTO Schulich School of Business, York University seec.schulich.yorku.ca VANCOUVER and VICTORIA University of Victoria Gustavson School of Business execprograms.uvic.ca/bacourses SASKATOON and REGINA University of Saskatchewan edwards.usask.ca/programs/bas EDMONTON and Calgary Alberta School of Business, University of Alberta business.ualberta.ca Product managers Business consultants WINNIPEG The University of Winnipeg pace.uwinnipegcourses.ca Professional, Applied and C o n t i n u i n g E d u c a t i o n Why should you attend? OTTAWA Sprott School of Business, Carleton University sprott.carleton.ca/ppd Expand and confirm the knowledge, tasks and techniques of an effective business analyst Become a creative, innovative and critical thinker Master the communication, analytical and modeling practices throughout the project life cycle Share and network with other business analysis focused participants Advance your career in business analysis Prepare for the IIBA certification process MONTREAL and QUEBEC CITY Université Laval fc.ulaval.ca Fredericton University of New Brunswick cel.unb.ca/profdev ST. JOHN S Memorial University of Newfoundland mun.ca/cmd

10 What courses are right for you this year? 1. You are new to the function of business analysis OR you are a part-time BA and only need the basics. The Business Analyst s Course 2. You are a practicing business analyst and want to be great at what you do BUT you do not have time or the budget for the full Masters Certificate in Business Analysis or you need fine-tuning in a few areas. See our Stand Alone BA Training and Certificate Programs The following additional courses are available on demand: Business Process Modeling Data Modeling Business Writing in a Technical Environment User Interface Design Use Case Modeling The Certified Business Analyst Professional (CBAP) Exam Preparation Course 3. You are a senior business analyst and you are very good at what you do. You are ready to move up in the organization and do work at the enterprise planning level OR you want to gain expertise in a specific area. Business Process Improvement, Modeling & Management Agile Fundamentals For Project Managers and Business Analysts Thriving on Change 4. You are a business analyst or equivalent and require all the current knowledge, techniques and practices to make you the best. Masters Certificate in Business Analysis (flexible option) Take the first step today. To register online, or for more information about Stand Alone Business Analysis Training Programs Management and Leadership Skills for BAs Programs Business Analysis Certificate Programs Masters Certificate in Business Analysis (Flexible option) execprograms.uvic.ca/bacourses RSVP for an online information session Join us for a free 1-hour online information session on the 20th of each month or next business day all year (10:00-11:00 a.m. PST/PDT). View a short video Hear what Program Director David Barrett has to say about the dynamics of our business analysis training, the content, the instructors, the commitment and the value to your organization and career potential. execprograms.uvic.ca/bacourses Contact the Program Administrator Contact Eddie Isted at or

11 Centre Faculty 1 1 Centre of Excellence Faculty Ron Babin is a gifted instructor with a passion for information technology. Formerly a full-time management consultant, he brings real-world experience and an in-depth knowledge to class. Christine Beaulieu has 25 years experience in the implementation and management of business solutions, and currently is a senior consultant in communications, coaching and business process review. Lesa Berec is an award winning communication specialist with over 15 years experience in planning, creating and presenting business documents in the public and private sectors. Georges Bryson has more than 25 years of experience and is a recognized change leader for the development and introduction of new enterprise wide systems, processes, procedures and techniques. Ken Buchanan has worked as a BA for over 10 years in the public, private and non-profit sectors. He has specialized in systems improvements, CRM software deployment, system modeling and training. Michel Cambron is a consultant with expertise in the development of new products with international partners. He teaches business analysis and project management at the Université Laval. Gladys Carroll has worked in an advisory role with diversified client bases worldwide for over 15 years. She specializes in training managers how to better manage change and organizational transition. Roy Cook specializes in requirements planning, testing and managing. A highly accomplished six sigma black belt, he has managed a wide variety of business process simplification and improvement initiatives. Clément Côté has more than 19 years of experience in planning, requirements management, cost control, estimating, development of analysis and project management systems, processes and methods. Doug Land teaches project management and business analysis in a variety of settings, including corporate and academic. His passion and specialty focus is on effective communications and human resources. W.G.M. (Bud) Lush has over 35 years direct working and training experience, and specializes in integrated systems program management and corporate-enterprise wide project management. Perry McLeod is a seasoned business analyst and instructor and currently serves as Executive Vice President for the IIBA Toronto/GTA chapter and board member/lecturer for Business Analysis World. Debbie Showler specializes in creative problem solving. She has more than 16 years of business analysis experience. Patrick van Abbema is a senior business analyst with over 15 years of experience providing consulting, business process re-engineering and strategic expertise to clients in North America and Western Europe. In-Company Training All SEEC programs can be delivered on-site or customized for your group s needs. Please your Custom program enquiry to For more information call or visit execprograms.uvic.ca/ BACourses. Complimentary Executive Education Needs Analysis and Assessment We invite you to discuss your educational needs and explore learning options with a Senior Account Executive. Determine the best educational strategy to maximize your career potential and the ROI for you and your organization. Please call to arrange your telephone meeting. Most calls require only 15 minutes to complete. IIBA, the IIBA logo, BABOK, PMI and Business Analysis Body of Knowledge are registered trademarks owned by International Institute of Business Analysis. CBAP is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis.

12 Centre of Excellence in Business Analysis General Registration Details Convenient Registration ONLINE execprograms.uvic.ca/ BACourses PHONE ENQUIRIES Telephone ENQUIRIES Program Dates & Location For program dates see pages 5-7. Seating is limited so please register early. Programs will take place at the following facility from 9:00 a.m. to 4:30 p.m. each day: Victoria Executive Centre Third Floor Fort Street, Victoria, BC V8V 3K3 FRAMED Certificate of Program Completion You will receive a handsomely framed Certificate of Completion. Participants must attend all days in order to receive the certificate. Program FeeS For program fees see pages 5-7; or visit our website at: execprograms.uvic.ca/bacourses. Program fee includes program tuition, teaching materials, lunches, and refreshments. Gustavson School of Business liability is limited to reimbursement of paid tuition fee. To obtain discount for multiple registrations from one organization, please contact Tzena Bennallack at Deposits, Cancellations, Replacements and Transfers A full refund will be issued for written cancellations received a minimum of 21 days before the program start date. Written cancellations received after this date will incur an administration charge of $300. Non-attendance or withdrawal after program start date will incur a full program fee. If you are unable to attend the program you may transfer to the next session, subject to the 21-day written notification requirement or your organization may name a replacement candidate. Modules, speakers, topics, dates, fees, locations and applicable taxes are subject to change. Presented in partnership with Enroll today at execprograms.uvic.ca/bacourses

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