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2 Course List Business Analysis... 5 Advanced Business Analysis - 2 days (16 PD Hrs/CDUs)... 5 Basics of Business Analysis - 1 day... 5 Business Process Analysis - 2 days... 5 Business Analysis Certification Prep Course - 3 Days (25 PD Hrs/CDUs)... 5 Introduction to UML - 2 days... 6 Requirements Analysis using UML - 2 days... 6 Requirements Elicitation - 2 days (16 PD Hrs/CDUs)... 6 Writing Effective Use Cases - 1 day... 6 Business Architecture... 7 Know your Business Architecture - 2 days... 7 Build your Business Motivation Model - 2 days... 7 Business Process Analysis - 2 days... 7 Enterprise Architecture... 8 TOGAF 9.1 Foundation Certification Training - Level 1, 2 day... 8 TOGAF 9.1 Practioner Certification Training - Level 2, 3 days... 8 Project Management... 9 Preparation for the PMP Exam - 4 days (32 PDUs)... 9 Project HR and Communications Management - 2 days (14 PDUs)... 9 Project Management Boot Camp - 5 days (40 PDUs)... 9 Project Management Fundamentals - 2 days (14 PDUs) Project Management Skills for the Business Analyst - 2 days (14 PDUs) Project Procurement and Cost Management - 2 days (14 PDUs) Project Quality and Integration - 2 days (14 PDUs) Project Scope and Risk Management - 2 days (14 PDUs) Time Management and Scheduling - 2 days (14 PDUs) ITIL ITIL V3 Awareness Course days... 12

3 ITIL V3 Foundation Course - 3 days (18 PDUs) ITIL V3 Expert Capability Track - 12 days (classroom) + 50 hours of E-learning (168 PDUs) ITIL V3 Expert Life Cycle Track - 10 days (classroom) + 50 hours of E-learning (153 PDUs) ITIL V3 Intermediate Capability - Operational Support and Analysis days (30 PDUs) ITIL V3 Intermediate Capability - Planning, Protection and Optimization days (30 PDUs) ITIL V3 Intermediate Capability - Release, Control and Validation days (30 PDUs) ITIL V3 Intermediate Capability - Service Offering and Agreements days (30 PDUs) ITIL V3 Intermediate Life Cycle - Continuous Service Improvement days (21 PDUs) ITIL V3 Intermediate Life Cycle - Service Design - 3 days (21 PDUs ITIL V3 Intermediate Life Cycle - Service Operation - 3 days (21 PDUs) ITIL V3 Intermediate Life Cycle - Service Strategy - 3 days (21 PDUs) ITIL V3 Intermediate Life Cycle - Service Operation - 3 days (21 PDUs) ITIL V3 Intermediate Life Cycle - Service Operation - 3 days (21 PDUs) ITIL Managing Across the Life Cycle - 5 days (30 PDUs)... 17

4 About Us Zaasti Corporation is committed to raising the bar of the Business Analysis and Project Management professions by offering training programs & mentoring on industry best practices, skills & techniques. Headquartered in Tampa, Florida, Zaasti has a successful track record of delivering training programs to various individuals, small & medium businesses, and large corporations including Big- Four and Fortune 500 companies. Zaasti is an International Institute of Business Analysis (IIBA ) approved Endorsed Education Provider (EEP ). IIBA offers this designation only to those education providers whose courses on business analysis are in alignment with the IIBA Business Analysis Body of Knowledge (BABOK ). Our Project Management courses are developed in alignment with Project Management Body of Knowledge (PMBOK Guide)-Fourth Edition. At Zaasti: Hands-on exercises and instructors with business analysis & project management careers enrich the classroom experience. Training programs are tailored for both novice and experienced professionals. Knowledge and experience of best practices and techniques are brought together. Specialize in opportunities that involve closely working with your business and developing customized programs suitable to your operating model. Wherever you are in the globe, we will come to you to serve your needs. Courses offered in the areas of Business Analysis, Business Architecture, Enterprise Architecture, Project Management & ITIL Our instructors are professionals with extensive industry experience who will introduce you to real life examples and solutions during the training curriculum. We prepare you today for the challenges of tomorrow. Our training, mentoring and courseware combines the industry's best practices with a practical approach to better prepare you as our future problem solvers.

5 Business Analysis Advanced Business Analysis - 2 days (16 PD Hrs/CDUs) Give yourself an edge in the Business Analysis field. Join us for this two-day course where we will bring you up to speed on the latest techniques in the industry. Learn how to get the job done as a Modern Analyst by demonstrating excellent critical thinking and analytical skills which our well-honed instructors will cover and thoroughly discuss. By the end of this two-day course, you will learn new techniques to help address your day to day modern challenges within your job. This IIBA endorsed course is aligned to the contents of BABOK Guide v2.0 and will involve scenario-based training. Basics of Business Analysis - 1 day Are you new to Business Analysis? Or would you like to become a Business Analyst and you're wondering how to best prepare yourself for the leap? The new role of the BA is far more strategic than ever at both enterprise level and project level. When appropriately leveraged, the BA plays the role of a liaison between business, project and customer teams. This one-day course will introduce you to the fundamentals of business analysis, and to SMART principles that can be applied during Requirements Elicitation and Analysis through hands-on exercises. This course is aligned to the contents of BABOK Guide v2.0. Business Process Analysis - 2 days Why worry about processes? Is a process just a set of routine tasks performed to deliver goods or can we optimize them and turn them into valuable assets to the Enterprise? This course walks you through the discovery & definition of processes, tasks, process roles, and analyzes the process model to achieve higher levels of operational efficiency. During the course, you will learn the concepts of process modeling, analysis and apply them by creating an 'As Is' and 'To Be' models. Business Analysis Certification Prep Course - 3 Days (25 PD Hrs/CDUs) Certification is one means for Business Analysts to leverage more marketability out of their existing experience. IIBA has created the Certified Business Analysis Professional (CBAP ) and Certification of Competency in Business Analysis (CCBA )

6 certification as a means to successfully demonstrate your expertise within the BA domain. This IIBA endorsed course helps you to demonstrate those abilities successfully by focusing on helping you to prepare and successfully complete the CBAP or CCBA certification. By the end of this course, you will have a thorough understanding of BABOK Guide v2.0 Knowledge Areas that define and give boundaries to the responsibilities and skills of a Business Analyst. It explains some of the industry's best practices associated with analysis and provides the knowledge to apply the basic framework for analyzing business problems as outlined by BABOK Guide v2.0. Students will be required to complete homework assignments to enable active participation throughout this course. Introduction to UML - 2 days The OMG's Unified Modeling Language (UML) helps you specify, visualize, and document models of software systems including their structure and design. This two-day course provides a quick overview of UML which includes basic concepts, various UML diagrams and their applications. By the end of this course you will be familiar with all the UML diagrams and how to use them in your software development process. Requirements Analysis using UML - 2 days The Unified Modeling Language (UML) is the industry-standard notation for producing the models of a system. In this course, you will learn more about using UML elements in regards to requirements analysis. This includes creating Use Cases for requirements analysis, Activity Diagrams for process analysis, Class Diagrams for domain analysis and Sequence diagrams for Use case realizations. Each course involves hands-on exercises to ensure a complete understanding of the topics. Recommended Pre-requisite: Introduction to UML Requirements Elicitation - 2 days (16 PD Hrs/CDUs) When do the real requirements usually come? Is it done early in the project during the initial requirements effort or late when deadlines are approaching? This course helps learn how to draw out the right requirements from the right people at the right time. It helps the business analyst identify the right stakeholders, focus on their needs and apply the relevant techniques to elicit information. Writing Effective Use Cases - 1 day Use Cases are widely used to gain better understanding of business scenarios and communicate functional requirements to project stakeholders. This course helps participants to understand the benefits of use cases, how it can be used to scope

7 the project, and enhance project planning activities. Starting with Use Case & Actor definitions, this course is focused on elaborating various elements of a Use Case Model. Through hands-on exercises, participants will receive guidance on analyzing business scenarios and developing use case specifications. By the end of this course, participants would have created a Use case Model and a detailed Use Case specification. Business Architecture Know your Business Architecture - 2 days Why do some organizations sustain their presence in the market while others struggle to survive? What is so unique about them? This course walks you through the concepts of Business Architecture using real world examples to illustrate how a good Business Architecture helps a firm to gain a competitive advantage in the market. This course will help you to understand and analyze your organization's current business architecture and identify strategies to increase its market presence. Build your Business Motivation Model - 2 days The Business Motivation Model provides a scheme or structure for developing, communicating, and managing business plans in an organized manner. This course will help you to understand the components of the model and identify factors that motivate the creation of business plans, identify and define the elements of business plans, indicate how all these factors and elements inter-relate. By the end of this course, through hands on exercise, you will learn to create a motivation model that will help you to better understand the goal, vision, strategies & tactics needed to build a successful organization. Business Process Analysis - 2 days This course will introduce you to the basic concepts of a process, help you identify/discover various process types, and build an As-Is model. The course will walk you through the process of analyzing the As-Is model using Six Sigma concepts to identifying process improvement areas towards creating TO-BE process models. This course will also highlight the process modeling best practices along

8 with extensive hands-on exercises. At the end of this course, participants will be able to identify processes, analyze and suggest process improvements to run your organization effectively. Enterprise Architecture TOGAF 9.1 Foundation Certification Training - Level 1, 2 day The TOGAF 9.1 Level 1 Foundation course is a 2-day, interactive, classroom-based learning experience. The course provides an essential introduction to TOGAF 9.1 and ensures that professionals gain knowledge and an understanding of the terminology, basic concepts and the core principles of Enterprise Architecture and TOGAF 9.1. This training course was developed for professionals who would like to learn about and/or start applying TOGAF 9.1 and want to be certified. After successful completion of the exam, you will be accredited with the TOGAF Level 1 distinction and registered in The Open Group Register for TOGAF Certified Architects. TOGAF 9.1 Practioner Certification Training - Level 2, 3 days The TOGAF 9.1 Practitioner course is a 3-day, interactive, classroom-based learning experience. The course focuses on the practical application of the TOGAF 9.1 framework; building on the foundational knowledge and comprehension of Level 1, and using practical scenarios to reinforce concepts. This training course was developed for professionals who would like to learn about and/or start applying TOGAF 9.1 and want to be certified. After successful completion of the exam, you will be accredited with the TOGAF Level 2 distinction and registered in The Open Group Register for TOGAF Certified Architects.

9 Project Management Preparation for the PMP Exam - 4 days (32 PDUs) The Project Management Institute's Project Management Professional (PMP ) certification has become the universal standard for the profession. The PMP certification is required by many organizations looking for project managers. This course is four intense days that will prepare the student to take the PMP examination through practice exams, workshops and class discussion. You will learn essential terminology and processes from the PMBOK Guide - Fourth Edition. Project HR and Communications Management - 2 days (14 PDUs) It is usually the people that make or break a project, not the technology. It is very easy for Information Technology professionals to forget this basic premise. Human Resource and Communications Management provides the basics for effectively managing the single most important aspect of a successful project - its people. Through group discussion, workshops and real world examples, participants will be introduced to proven methods for managing and effectively communicating with all project stakeholders. Project Management Boot Camp - 5 days (40 PDUs) Leading any project can be a challenge, especially if you're new to project management. This seminar will help you make the transition to solid project leadership. Project Management Boot Camp teaches you the concepts and techniques necessary to manage a technical project. This seminar closely follows the Project Management Institute's (PMI) Project Management Body of Knowledge (PMBOK) and shows how to apply these best practices to a typical small to medium sized software project. This course involves extensive hands-on practice with real-world case studies, After completing the seminar, the course information and practice will provide attendees with skills they need to plan, execute, control, and close-out a medium sized (up to 10 staff and up to 12 calendar months duration) software project. Attendees will have time to discuss specific issues with the instructor.

10 Project Management Fundamentals - 2 days (14 PDUs) This course introduces essential project management concepts and methods to the project managers. Through discussion, workshops and real world examples, participants learn how to identify project components, organize them effectively and control the project from the earliest steps of developing the project charter through the final steps of a project - documenting lessons learned. Project Management Skills for the Business Analyst - 2 days (14 PDUs) Many organizations are turning to project management to help them plan and control their businesses. As a result, project management is recognized as one of the fastest growing professions today. However, in many Information Technology organizations the project management duties fall to the business analyst. This course provides the basics for project management by introducing essential project management concepts and methods for the Business Analyst. Through discussion, workshops and real world examples, participants learn how to identify project components, organize them effectively and control the project from the earliest steps of developing the project charter through the final steps of a project - documenting lessons learned. Project Procurement and Cost Management - 2 days (14 PDUs) More and more companies are outsourcing large pieces of projects to third parties. The need for contract and procurement management has never been higher. When part of a project is bought from another organization, an additional layer of complexity and risk is introduced to the project. This course focuses on the special requirements of projects involving external contracting. This course also provides the basics for effectively managing the financial aspects of the project. Through group discussion, workshops and real world examples, participants use tools and basic methods for identifying, estimating, tracking and managing all project costs.

11 Project Quality and Integration - 2 days (14 PDUs) It is tempting to consider sacrificing the quality of a project for time and cost considerations on fast-paced, technology-intensive projects. However, in this competitive environment, project quality management is a do-or-die business reality. This course reviews the importance of quality in every project and explores methods to integrate the plan to ensure delivery of the required level of quality. Through group discussion, workshops and real world examples, participants will be introduced to tools and techniques to ensure project quality. Project Scope and Risk Management - 2 days (14 PDUs) IT projects are some of the riskiest projects executed today, and defining What you need to do is the toughest part of any project. That is why the project charter and project scope are so important. Together, they set the tone for the entire project. IT experiences less than a 27% success rate on meeting the original scope of a project. This course provides the basics for defining and managing the scope of an IT project and minimizing the risks associated with it. Through discussion, workshops and real world examples, participants learn how to create the tools they need to manage projects effectively and implement strategies to minimize project risk. Time Management and Scheduling - 2 days (14 PDUs) The project schedule is one of the most visible pieces of the project plan, and it is the key to keeping a project on track. Time Management and Scheduling provides proven techniques for effective time management of project stakeholders and introduces methodologies and tools for creating and maintaining project schedules. Through group discussions, workshops and real world examples, participants learn how to establish realistic schedules that use the project team s time effectively.

12 ITIL ITIL V3 Awareness Course days This non-certificate course has been designed for IT and business executives and their staff who need a brief overview and awareness of ITIL v3 concepts. This selfpaced e-learning course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. It has been designed for learners who need a basic awareness of ITIL v3 as a general interest, as part of a larger program initiative as opposed to the full certification Foundation course or for those who may not be sure of their future v3 training path and want to assess ITIL / ITSM viability in their organization. The ITIL v3 best practice is composed of five core disciplines: Service Strategy Service Design Service Transition Service Operations Continual Service Improvement These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs. ITIL is globally recognized as the preferred guidance to manage and deliver IT services within an organization. ITIL V3 Foundation Course - 3 days (18 PDUs) This course has been created while keeping in mind the requirements of today s learners - those looking for a fun and engaging learning environment that offers hands-on experience. The scenarios are geared to provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and selfassessment. The course offers greater value than any other mode of instruction because it provides motivation as well as learning. This course introduces the learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL v3.

13 The ITIL v3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs. ITIL V3 Expert Capability Track - 12 days (classroom) + 50 hours of E-learning (168 PDUs) This intensive, 12 day classroom course (5 days + 5 days + 2 days) + 50 hours of e learning is designed for practitioners who would like to fast track their ITIL Expert Certification. This course prepares candidates for passing all the ITIL Capability as well as the Managing Across the Lifecycle Certification Exams. The program enables students to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modules [Planning, Protection, and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, and Validation (RCV)]. Candidates can take the exams for these courses at a time convenient to them, preferably between the classroom sessions. This training course is delivered through a unique blend of self paced and instructorsupported e learning and high intensity, fast paced classroom delivery. This courseware is designed using an engaging, scenario based approach to learning the core disciplines of the ITIL best practices. ITIL V3 Expert Life Cycle Track - 10 days (classroom) + 50 hours of E-learning (153 PDUs) This intensive, 10 day classroom course (4 days + 4 days + 2 days) + 50 hours of self paced e learning is designed for students who would like to fast track their ITIL Expert Certification. Through a mix of self paced study and instructor led interactive teaching, you can leverage time to your advantage while working toward the highest level of internationally recognized certification available in the ITIL domain. Participants will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management at the management level, according to the ITIL v3 Lifecycle approach. This includes a focus on the management and control elements of the Service Lifecycle and the processes associated with all Lifecycle modules, including Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI). The Managing Across the Lifecycle capstone course will be started on completing the five Lifecycle courses and exams.

14 After the classroom sessions students complete the e learning modules with a specific focus on exam preparation. Once students feel ready to take on the exam, they schedule and take the individual exams at a time and date that is convenient to them, but at least before the next classroom session starts. The Managing Across the Lifecycle section of the course is the last component of the course. This block comprises of e learning and classroom as well. The classroom session is 2 days; the e learning modules include 12 hours of e-learning content. ITIL V3 Intermediate Capability - Operational Support and Analysis - 5 days (30 PDUs) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. ITIL V3 Intermediate Capability - Planning, Protection and Optimization - 5 days (30 PDUs) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

15 ITIL V3 Intermediate Capability - Release, Control and Validation - 5 days (30 PDUs) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operationallevel process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. ITIL V3 Intermediate Capability - Service Offering and Agreements - 5 days (30 PDUs) This 5-day course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. ITIL V3 Intermediate Life Cycle - Continuous Service Improvement - 3 days (21 PDUs) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continuous Service Improvement phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Continuous Service Improvement stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. ITIL V3 Intermediate Life Cycle - Service Design - 3 days (21 PDUs) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

16 ITIL V3 Intermediate Life Cycle - Service Operation - 3 days (21 PDUs) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. ITIL V3 Intermediate Life Cycle - Service Strategy - 3 days (21 PDUs) This course immerses participants in the overall concepts, processes, policies, and methods associated with the Service Strategy (SS) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the SS phase, but not the detail of each of the supporting processes. This course is designed using an engaging, scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. ITIL V3 Intermediate Life Cycle - Service Operation - 3 days (21 PDUs) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. ITIL V3 Intermediate Life Cycle - Service Operation - 3 days (21 PDUs) This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

17 ITIL Managing Across the Life Cycle - 5 days (30 PDUs) The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course immerses learners in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

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