Prosci Canada Change Management Certification Program

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1 Introduction The ultimate benefit from any change, i.e., the ROI, depends upon an organization s competency in managing the people side of change. A successful change is not only about delivering a project on time, on budget, but also about realizing the benefits the change is designed to deliver. Benefit realization depends upon: How quickly those impacted adopt the change? How many adopt the change? And, How well or proficiently do they master the change? Prosci s Change Management Certification Program provides participants with a best practice based change management process, tools and the ADKAR model to effectively manage the people side of change. Once certified in the Prosci methodology, participants are equipped to guide their organization through both incremental and radical changes. Prosci Canada is a learning and development company that specializes in building a change management competency within organizations. Prosci Canada is the only North American primary affiliate of Prosci, a US based research firm, internationally acclaimed for its change management process, tools, and best practices research. The underlying research spans 9 longitudinal studies over 17 years, involving more than 4,500 change agents worldwide. Heralded as best- of- the- best by end- user organizations, the Prosci methodology is being adopted by Fortune 500 companies, health care providers and government departments/ agencies around the world. Program Overview Prosci s Change Management Certification Program is an intensive 3- day course that offers participants a structured process and a set of tools to effectively manage the people side of change. The program is designed for individuals and teams responsible for managing change on a specific project and for those seeking to build an internal change management competency within their organization. These include: Change Managers IT Specialists Change Management Teams Process Improvement Specialists Change Sponsors & Executives Human Resource Professionals Project Managers & Sponsors OD Specialists Project Teams Trainers Program Managers Consultants Phone: Toll Free info@adpro.ca

2 Certification is also offered through open enrolment public programs across Canada. Please visit our website (Prosci.ca) or call for details. Participants work with their team members on a real change project and create their change management plans utilizing: Prosci s Change Management Process ADKAR Model Best Practices in Change Management Research Report Edition Single user license to Prosci s methodology and materials. Impact Index Analyzer One- Year Subscription - Change Management Practitioner etoolkit Program books - ADKAR ; Change Management The People Side of Change; and An Employees Survival Guide to Change Complete copies of the program slide deck. The program, conducted by seasoned executives with years of industry experience and business acumen, is designed as an interactive, hands- on learning experience involving - Group break- out activities with follow- up presentations/debrief sessions by each group to reflect and reinforce their grasp of the material In- program executive presentations of the developing CM strategy with an opportunity for feedback Pop- quizzes, Q&A sessions, and in- class exercises to enable participants to revisit the core concepts and apply what they learn One on one sounding board/advice time with the executive instructor Program Outcomes The program equips the participants with an ability to manage change on current and future projects within their organizations. By the end of the program the participants are able to: Apply Prosci s change management assessments, tools and methodology to a change project. Build customized change management strategy and change management plans based on change characteristics and organizational readiness assessments. Utilize best practices research involving more than 4,500 change agents across the globe to inform and enhance their change strategy and plans. Carry out assessments and focus actions based on their deeper comprehension and ability to use the ADKAR Model, a valuable tool for understanding and managing change.

3 Promote their certification in Prosci methodology and tools. Hit the ground running with a first iteration change management plan for their current project and an action plan outlining next steps. Program Topics The following are the broad categories of topics covered under the program. 1. Psychology of Change Theories and perspectives 7 principles of change ADKAR model 2. Change Management Process Prosci s 3- phase Change Management Process Organizational change competency Connecting change management to business projects 3. Preparing for Change Defining a change management strategy Preparing a change management team Developing a sponsorship model 4. Managing Change Communication plan Sponsor roadmap Coaching plan Resistance management plan Training plan Master change management plan 5. Reinforcing Change Collect and analyze feedback Diagnose gaps and manage resistance Implement corrective action & celebrate successes

4 About Prosci s Change Management Process The Prosci Change Management Process is a planned, systematic approach designed to take the organization through three distinct phases preparing for change, managing change and reinforcing change. The Prosci Change Management Process is based on best practices research from over 4,500 change agents worldwide that lends huge credibility and support to its change management methodology. It has been heralded as the best- of- the- best by end- user organizations that find the methodology to be: Comprehensive as it addresses the change at all levels within the organization, from the top executives to the front- line employees. Proactive as it prepares the organization to anticipate resistance before it arises and assess gaps in ability. Simple as it is easy to apply within the organization. The variety of tools, assessments, templates, checklists provide the user with 1) a step- by- step approach throughout the process 2) a framework for evaluating progress. Integrative as it is designed to integrate with Project Management. Customizable as it allows the organization to scale their change management effort according to the size and complexity of the change. About ADKAR Model The ADKAR model is a valuable framework for understanding and managing change at an individual level. The model suggests that, establishing the five key building blocks of change - Awareness, Desire, Knowledge, Ability and Reinforcement, can bring about successful change. When these five building blocks are present, change happens. The model provides the foundation for building change at the organizational level. The ADKAR model is a versatile tool that can be used as: A planning tool that ensures that the five key elements have been built into the change management plans. A coaching tool that enables managers and supervisors to focus on the elements to be built with employees during various stages of change. An assessment tool that promotes conversations when engaged on one- on- one situations, or used as a survey to zero- in on the barriers to change, identify gaps and inform action.

5 Why Partner with Prosci Canada? Prosci Canada is a learning and development company that specializes in building a change management competency within organizations. We have carved out a niche as a change management specialist and serve as a one- stop training and services provider for client organizations. The Prosci Canada team consists of seasoned executives and highly qualified members who bring with them years of industry experience, expertise, passion, talent and energy. Our commitment to high quality instruction and facilitation backed with our guarantee for satisfaction has allowed us to become a leading choice among organizations. Some of our clients include: Oil & Gas Companies Hospitals High Tech Companies Federal Government Departments Mining Companies Gas and Electrical Utilities Non- Profit Organizations Manufacturing Organizations Municipal Governments Engineering Firms Banks Provincial Governments ehealth Organizations Professional Associations Management Consultants Agriculture & Farming Organizations Insurance Companies The Nuclear Industry Universities Defense Organizations Our comprehensive set of training programs and advisory services are designed to cater to not only current but also foreseeable organizational change management needs. In addition to our 3- day certification program, some of our other Prosci Change Management Programs offered on- site for clients include: 5-6 hour Change Management Sponsor Program for Executives One- day Change Management Manager Program One- day Change Management Orientation for Employees 5 hour Prosci Delivering Project Results Workshop (DPR) Program Our advisory services include hands- on coaching sessions that aim to deepen change management expertise within the organization. We offer: Customized sessions to advise and facilitate certified members of the CM team to build a robust strategy and create change management plans for their change project

6 Customized Change Portfolio Management sessions to build a competency around prioritizing, managing and control of multiple change initiatives Customized sessions for deploying Enterprise Change Management to develop an organization- wide internal change management competency Program Requirements 1. Preparation The program requires that participants be logically grouped into project teams prior to attending the session. Each team may include up to four members and there may be a maximum of 5 teams. The program requires each team to: Submit a one- page typed summary of their change project to be used in the program. The summary must include project name, scope, description, team members, sponsors and critical stakeholders. Submit a short series of project assessments (Prosci s three part PCT assessment), sent through our office. 2. Certification vs. Attendance Certification is dependent on your full attendance and participation during the program. If for any reason you are unable to be present for the entire program, you are still welcome to attend but may jeopardize your certification and receipt of your professional development units. Please plan to attend the entire program or contact your coordinator if you anticipate any difficulties, or have questions. Your certification in the Prosci methodology also provides the following additional benefits: 23 Instructional hours from The Association of Change Management Professionals (ACMP). 24 PDUs from the Project Management Institute (PMI). 3. Sponsor Invitation and Kickoff Participants have the best experience with this program when they are aware of the need for change management in their business, understand why they have been invited to the program, and have a strong desire to participate.

7 This awareness and desire is most strongly influenced by a senior leader who acts in the role of 'sponsor' for the program. For this reason, the sponsor is required to send the program invitation to the participants and kick- off the program on day 1 to ensure maximum success. This helps to set the expectations for the program and explain why it is important for the participants to attend. 4. Logistics Clients must provide Classroom space and A/V equipment for on- site programs. Requirements include one main classroom for three days (prefer 30 x 30 or larger classroom for students) to be set up in a horseshoe shape and a couple of smaller breakout rooms for day two. A/V equipment includes two easels, easel pads, one PC projection unit and one screen. Wi- Fi Access for Program will be needed for the instructor and participants: - Wi- Fi Network Name - Wi- Fi Password Success Factors for the Program The following factors contribute to the success of the client onsite programs: 1. Effective Sponsorship: As discussed previously, the participants have the best experience with this program when they are aware of the need for change management in their business, understand why they have been invited to the program, and have a strong desire to participate. This awareness and desire is most strongly influenced by a senior leader who acts in the role of 'sponsor' for the program. 2. Client Contact: The primary contact for the program is the individual that works with Prosci Canada on all logistics necessary for the preparation and implementation of the program. The overall accessibility, responsiveness and actions taken by the client contact are critical to the success of the program. 3. Project Definitions: The program is based on hands- on application of change management concepts to live projects happening within the organization. Providing a pre- session debrief on various projects to the Prosci Canada instructor ensures a more meaningful interaction with the group. 4. Managing Expectations: Participants react better to the program when they know what to expect, what is expected of them and are fully prepared in terms of location, schedule and pre- readings. 5. Environment: Elements such as overall classroom size, breakout rooms, activity areas, windows/natural light, food etc. contribute to a building the best learning

8 environment for the program and bear upon its success. Cancellation Policy In order for Prosci Canada to prepare adequately for the program, book an instructor and make travel arrangements, we ask that the program date(s) be finalized 45 calendar days prior to the program. Any changes made between 45 days and 30 calendar days will be subject to a $1,000 administration fee and a payment for pre- arranged travel and lodging costs that have been incurred (with exception to those travel arrangements that are refundable or when lodging can be cancelled without payment). Changes made between 30 days and 15 days prior to the program will be charged for non- refundable travel cost plus 50% of the program costs. Changes within 14 days to the start of the program will be billed for the entire program costs, travel, lodging and shipping costs (only product costs less applicable shipping charges, are refundable). For more information on the certification program or any other Prosci Canada programs or our advisory service, please contact us at: Toll Free info@prosci.ca