Rising importance of Business Analysis when performing projects

Transcription

1 Rising importance of Business Analysis when performing projects A state-of-the-art view on Business Analysis HJB Getting in Control

2 Your Presenter More than 30 years experience in project/program/portfolio management and business improvement. Specialist in aligning IT to new or revised business strategies and improving the success rates of delivering projects. Worked as a business improvement consultant for Philips, KPN, Rabobank International, KLM, ABNAmro, AMGEN, Proximus, HSBC, Shell, ING, HP, Rasgas, QIA, Al Elm, Zadco, Etisalat and many others. Bart Bernink Tel : CEO HJB Getting in Control 25 February 2016 PMI Croatia 2

3 Topics Trends Business Analysis Change Management Office Business Analysis phases Why Business Analysts The future Certification 25 February 2016 PMI Croatia 3

4 What changes do we see Organizations face more complex issues, with IT expected to help the business side weave together multiple kinds of technology to solve those business challenges. IT is becoming more commoditized and more outsourced, and as it does so, its main value to the organization becomes analytic rather than procedural. With the easy value from technology already achieved, IT now needs to show the business it can leverage technology for ever more strategic uses, thereby elevating the role of the business analyst. 25 February 2016 PMI Croatia 4

5 Business Analysis Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies and operations of an organization, and recommend solutions that enable the organization to achieve its goals. AS-IS Business strategy TO-BE - Organisation - Policies - Processes - Products - Customers - IT architecture BABOK Toolkit - Organisation - Policies - Processes - Products - Customers - IT architecture Initiatives solution feasibility business case 25 February 2016 PMI Croatia 5

6 Realising the Business Strategy Prioritized Initiatives Done by portfolio management board Low I11 I3 I5 I4 I3 High I6 I1 I9 Business goals 2020 Backlog Of Initiatives Today (AS-IS) I9 Improve Enterprise Architecture 25 February 2016 PMI Croatia 6

7 Change Management Office A CMO is nothing but a regular function/department in the organization that enables the organization: to manage internal changes in a structured and effective manner to identify initiatives to can support the business strategy to perform business analysis in a more professional way to define business analysis approach To develop a change management approach Team members Senior business analysts Executive and senior management Change portfolio manager 25 February 2016 PMI Croatia 7

8 Change Management Office Change Management Office CMO Project Management Office IT PMO Business PMO s Department IT Departments 25 February 2016 PMI Croatia 8

9 The Route to Follow Strategic enterprise analysis Business need analysis Solution vision creation Leading Role Elicit, analyse and document requirements Develop solution Supportive Role Validate solution Implement solution Leading Role 25 February 2016 PMI Croatia 9

10 The Route to Follow I9 Improve Enterprise Architecture Initiative Needs report Acceptance notification 25 February 2016 PMI Croatia 10

11 The Business Analyst Any person who performs business analysis tasks. Unlike the rest of IT, business analysts are directly assigned to business units, even if they still report to IT. Analysts, therefore, are often viewed as the premier source of IT expertise within the organization and are typically expected to have the communications and social skills that go along with that responsibility. 25 February 2016 PMI Croatia 11

12 Working Relations represents IT identify problems/opportunities define solutions gather solution requirements develop user/acceptance tests represents the business stakeholders supports test manager support project manager support end users Business sponsor senior management product owner end users support team maintenance team Business Analyst works as a liaison among stakeholders project manager technical architect test team developers 25 February 2016 PMI Croatia 12

13 Why so many IT project fail Business Analysis Related Lack of User Input 12.8% Incomplete Requirements 12.3% Changing Requirements 11.8% Lack of Executive Support 7.5% Technology Incompetence 7.0% Lack of Resources 6.4% Unrealistic Expectations 5.9% Unclear Objectives 5.3% Unrealistic Time Frames 4.3% New Technology 3.7% Other 13.9% 31% of the projects were cancelled before ever getting completed Standish Group Research 25 February 2016 PMI Croatia 13

14 Business Analysis Benefits Benefits for the organization Benefits for the triple constraint 25 February 2016 PMI Croatia 14

15 Benefits for the Organization Increased likelihood of accomplishing the business strategy Improved work processes, systems, and products producing greater cost savings, more accurate schedules, and an increase in customer satisfaction More effective communication and collaboration among stakeholders throughout the organization Clearer understanding of the stakeholder needs Improved productivity and efficiency in requirements analysis Improved flexibility to respond to project complexity Improved ability to accommodate requirements changes Better decision making at all levels of the organization Increased stakeholder involvement and satisfaction 25 February 2016 PMI Croatia 15

16 Benefits For The Solution Provider Project Manager Deliver benefits to the marketplace around sound requirements, which reduces costs by preventing poor scope definition Minimize the number of change requests a project will undertake and consequently prevent unnecessary scope creep Decrease the time it takes to bring products to market and increase competitiveness in both the marketplace and internally with employees 25 February 2016 PMI Croatia 16

17 What makes a good Business Analyst? Experts expects its business analysts to be able to: help the business side create solution requirements, write test scenarios and plans, manage projects from the business point of view, Implement the new solutions and support the organization in using the applications in the correct way possess enough technical knowledge to support the solution provider and bring business knowledge to IT projects. Organizations demand more and more certified Business Analysts Organizations demand more and more certified Business Analysts 25 February 2016 PMI Croatia 17

18 Guide Lines IIBA PMI 25 February 2016 PMI Croatia 18

19 BABOK Toolkit Is published by the International Institute of Business Analysis (IIBA ) Describes business analysis areas of knowledge and their associated activities, tasks, and skills necessary to be effective in their execution Techniques to be used 25 February 2016 PMI Croatia 19

20 Business Analysis Guide Is published by the Project Management Institute (PMI) It interprets the PMBOK Guide concepts of scope, requirements, acceptance criteria and stakeholders from a business analysis perspective. Techniques to be used 25 February 2016 PMI Croatia 20

21 Why Certification? Personal recognition Increased income Professional development opportunities Effective business analysis execution 25 February 2016 PMI Croatia 21

22 IIBA Certification IIBA has established and currently operates a certification program for BAs, known as Certified Business Analysis Professional (CBAP ) To become a CBAP, BAs must complete 7,500 hours of hands-on work experience in business analysis in the past 10 years 21 hours of professional development in the past 4 years A written examination with questions based on BABOK content 25 February 2016 PMI Croatia 22

23 PMI-PBA certification Secondary degree (high school diploma, associate s degree or the global equivalent) 7,500 hours of business analysis experience 2,000 hours working on project teams* 35 contact hours of education in business analysis or Bachelor s degree or the global equivalent 4,500 hours of business analysis experience 2,000 hours working on project teams* 35 contact hours of education in business analysis *Project experience can include your business analysis experience. A current PMP or PgMP will satisfy this requirement but is not required for the PMI-PBA. 25 February 2016 PMI Croatia 23

24 Certification in Zagreb KTC International has organized 4 BA courses in Zagreb in 2015 Business Analysis for Project Managers in February Business Analysis for Project Managers in May Business Analysis 2.0: Strategic Enterprise Analysis in September The Agile Business Analyst Masterclass, happening tomorrow It accounts for more than 100 people eligible for CBAP/PMI-PBA Exam! To pass the exam we organize BA Exam Prep Workshop on February 25-26, 2016 here in Hotel Antunovic! Applications & details are with Goran Krstulovic 25 February 2016 PMI Croatia 24

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